What are the odds that if/when you finally get through to someone at
Epson, they're going to tell you it's Apple's problem?
On 12/24/2013 2:47 AM, Christine Aguila wrote:
The printing problem has turned to utter misery. Calling Epson
tomorrow. Maybe someone will be around. I'll report back when I
have some good news. Cheers, Christine
Sent from my iPad
On Dec 22, 2013, at 11:00 AM, Godfrey DiGiorgi
<[email protected]> wrote:
It sounds to me like a print template/printing configuration
problem rather than an app problem. When you went to print from
Lightroom, did you exercise both the "Page Setup" then "Print
Settings" dialogs?
The Page Setup dialog establishes the printer, print size and
image orientation - once you set those up, you should run through
the print settings by going down the RH panel to be sure margins
and such are all set up correctly. Then do the Print Settings
dialog to be sure the printer knows what paper weight and feed
mechanism you're using.
If you re-do your setup that way (don't skip any steps), save a
new template, and still have a problem with the output, then it
might be that your Lightroom 5 installation is missing something or
some piece of the Print module data is corrupted or missing. At
that point, I'd try re-installing Lightroom.
G
On Dec 22, 2013, at 8:28 AM, Christine Aguila
<[email protected]> wrote:
Hi Godfrey:
Well, very interesting. From Lightroom, I exported a frame to
the desktop, opened it up in Preview, chose File>Print, and I
was able to make a full 13 x 19 print—no margin problems. So,
this might suggest some problem with the Lightroom printing
feature, no?
cheers, Christine
On Dec 22, 2013, at 9:03 AM, Godfrey DiGiorgi <[email protected]>
wrote:
Ah, same as I. Well, if you've reinstalled the driver and
re-done the page setup, etc., and it's still not behaving,
something is amiss. Have you tried printing to it with Preview
or Photoshop to isolate whether the driver is at fault or the
app?
Godfrey
On Dec 21, 2013, at 9:58 PM, Christine Aguila
<[email protected]> wrote:
Lightroom 5 most current version. Cheers, Christine
Sent from my iPad
On Dec 21, 2013, at 11:34 PM, Godfrey DiGiorgi
<[email protected]> wrote:
Hmm what app are you using to print?
Godfrey
On Dec 21, 2013, at 9:28 PM, Christine Aguila
<[email protected]> wrote:
Thanks, Godfrey, but no go. I followed your directions,
and it went smooth, but I’m still getting incorrect
margins. Very weird. I’ve never had a problem before.
I’ll have to call Epson. Thanks again for your help.
Cheers, Christine
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