The printing problem has turned to utter misery.  Calling Epson tomorrow.  
Maybe someone will be around.  I'll report back when I have some good news. 
Cheers, Christine  

Sent from my iPad

> On Dec 22, 2013, at 11:00 AM, Godfrey DiGiorgi <[email protected]> wrote:
> 
> It sounds to me like a print template/printing configuration problem rather 
> than an app problem. When you went to print from Lightroom, did you exercise 
> both the "Page Setup" then "Print Settings" dialogs?
> 
> The Page Setup dialog establishes the printer, print size and image 
> orientation - once you set those up, you should run through the print 
> settings by going down the RH panel to be sure margins and such are all set 
> up correctly. Then do the Print Settings dialog to be sure the printer knows 
> what paper weight and feed mechanism you're using. 
> 
> If you re-do your setup that way (don't skip any steps), save a new template, 
> and still have a problem with the output, then it might be that your 
> Lightroom 5 installation is missing something or some piece of the Print 
> module data is corrupted or missing. At that point, I'd try re-installing 
> Lightroom. 
> 
> G
> 
>> On Dec 22, 2013, at 8:28 AM, Christine Aguila <[email protected]> wrote:
>> 
>> Hi Godfrey:
>> 
>> Well, very interesting.  From Lightroom, I exported a frame to the desktop, 
>> opened it up in Preview, chose File>Print, and I was able to make a full 13 
>> x 19 print—no margin problems. So, this might suggest some problem with the 
>> Lightroom printing feature, no?
>> 
>> cheers, Christine
>> 
>> 
>> 
>>> On Dec 22, 2013, at 9:03 AM, Godfrey DiGiorgi <[email protected]> wrote:
>>> 
>>> Ah, same as I. 
>>> Well, if you've reinstalled the driver and re-done the page setup, etc., 
>>> and it's still not behaving, something is amiss. Have you tried printing to 
>>> it with Preview or Photoshop to isolate whether the driver is at fault or 
>>> the app?
>>> 
>>> Godfrey
>>> 
>>> 
>>>> On Dec 21, 2013, at 9:58 PM, Christine Aguila <[email protected]> 
>>>> wrote:
>>>> 
>>>> Lightroom 5 most current version. Cheers, Christine 
>>>> 
>>>> Sent from my iPad
>>>> 
>>>>> On Dec 21, 2013, at 11:34 PM, Godfrey DiGiorgi <[email protected]> wrote:
>>>>> 
>>>>> Hmm what app are you using to print?
>>>>> 
>>>>> Godfrey
>>>>> 
>>>>> 
>>>>>> On Dec 21, 2013, at 9:28 PM, Christine Aguila <[email protected]> 
>>>>>> wrote:
>>>>>> 
>>>>>> Thanks, Godfrey, but no go.  I followed your directions, and it went 
>>>>>> smooth, but I’m still getting incorrect margins.  Very weird.  I’ve 
>>>>>> never had a problem before.  I’ll have to call Epson.  Thanks again for 
>>>>>> your help.  Cheers, Christine
> 
> 
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