On Wed, 12 Dec 2001 18:02:23 -0600, Jon Elson wrote: >Abd ul-Rahman Lomax wrote: � � > > >Any comments on the level of support others have gotten? >
I've called once and emailed a few times. The call was to inquire whether Protel could do something I could do in Orcad or a � similar workaround in Protel98 (this was a few years ago). The � answer I got was essentially "No, Protel can't do that" and no � satisfactory workaround. They didn't seem particularly interested in solving my problem and I'm not sure if my indirect "feature � request" was ever noted. On the other hand, after I joined this � list I did find a workaround for my problem from the excellent � information here. My emails all seem to disappear into the same "black hole" �yours do, Jon. I haven't tried to contact tech support for over a year. I now � would only use Protel Tech Support as a last resort if I could � not get the answer here on the PEDA list. My own opinion is that Protel is treating the product like "shrink-wrap" software in terms of actual service delivered, but trying to sell the service as "professional level" software. You can't have it both ways, although a lot of companies seem to be trying these days. Matt Pobursky Maximum Performance Systems * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://www.mail-archive.com/[email protected] * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
