RE : Re: ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized

[Frex Popo]

thanks Seth ..
  I am not using IIS. I am using apache.

Seth Wrye <[EMAIL PROTECTED]> a écrit :
  **   If your using IIS, make sure the Anonymous username and password in 
IIS match up with the username and password in the mid-tier config tool.
   

Seth Wrye

  
  
-
  From: Action Request System discussion list(ARSList) on behalf of Frex Popo
Sent: Wed 1/23/2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [9130] An exception occurred from the WebService class : 
(401)Unauthorized


  **   Hi again,
  
Following on my previous post on ARERR [9130] (401)Unauthorized"
   
  The AdvancedGuide-630 Page-433 states that 
==
If the authentication header is not specified, the user name is picked up from 
the Remedy Configuration Tool.
==
   
  I can't see in the WDSL file I was given that there is a header where to 
include the user/password so I am assuming the ARS system will use the account 
I added in the Mid-Tier config tool.
  
In the ConfigGuide-630 Page-217, it states that 
==
This window (Wbservice user/password fields) provides a text fields in which to 
 enter a user name and password 
for authentication when accessing web services.
For published web services used by AR System, user information such as user 
name, password, and domain name are passed to the service through Simple
Object Access Protocol (SOAP) headers. If a user name and password cannot be 
found in the SOAP headers, the name and password specified in these
fields are used to connect to the server where the needed web service resides. 
There is no default value for these fields.
==
  
Further on it says:
==
Anonymous User: Enter a user name to use with web services. The user can be 
either a registered or a guest user (if guest users are allowed in your AR 
System environment).
Anonymous Password: Enter a password to use with web services. This field must 
be left blank if the user is a registered user.
==
   
  So, In addition to adding the user to the configuration tool, I created the 
same user in the user form and tested twice:
   
  1. Removing the password from the config tool
  2. Keeping the password in the config tool and removing the user from the 
user form.
   
  None of this worked!! :)
   
  Any thoughts chaps,
   
  Many thanks in advance
frex
  
 

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Re: Budget items

[Bradford Bingel]

Remedy Developer Plus (RDP) is $8,950 per server instance (multiple users
may use the same license if they access the same server).  Additional
licenses (also licensed by server, not by user) are $4,475 each.

Remedy Migrator is $7,500 per instance -- you'll need two (2) instances to
move information between platforms.  Additional licenses are $2,500 per
instance.

For budgeting purposes, you'll also need to apply the following adjustments:

   - Subtract any discount your reseller may offer
   - Add annual maintenance, determined by your support level and your
renewal date
   - Add applicable sales tax (unless you are an exempt government agency or
a business with a valid sales tax exemption certificate)

So for example, if you wanted to purchase a copy of RDP, that would be:

   $8,950 list price
   less discount (let's say 15%, or $1,342.50)
   plus maintenance (let's say you're at 18% thru May 31, or 4 more months
-- $8,950 x .18 x 4/12 or $537)
   plus sales tax

Assuming you purchase from an out-of-state reseller (to avoid sales tax),
your actual cost would be $8,950 - $1,342.50 + $537, or $8,144.50.

Oh, and don't forget add the incremental full-year annual support cost in
the following year's maintenance budget!

Please feel free to call if you have questions, need any additional
information, or want me to provide you with a formal quotation.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe
Sent: Wednesday, January 23, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Budget items

Hi Listners, 

Can someone provide how much following items cost (roughly)not exact amount
needed.

1. Remedy developer plus
2. Remedy migrator 

thanks 



 


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Re: Remedy User parameters

[Beketov Danila]

Yes! I have a external system, from which I need to launch Remedy User
with dynamic form and record

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, January 23, 2008 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User parameters

Can you be very specific about what you're trying to accomplish? Perhaps
with more info we can provide a workable solution.

I take it you want to automatically open a request by Request ID? I'm
assuming that the Request ID is also dynamic?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 23, 2008 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User parameters

What I can do it by alternate tools? Maybe another way does exist?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, January 23, 2008 6:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User parameters

The User tool can be opened from the command prompt and it does accept
some parameters, but unfortunately, form name and Request ID are not
available as parameters.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 23, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy User parameters

** 

Hi,

 

How can I open Remedy User from cmd.exe for open specific record of
specific form? Maybe Remedy User can run with parameters?

 

Danila

 

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How to run remedy user tool based report (arx) in a batch more daily?

[Patel, Kamlesh]

Hi All,

I have a report that exports data from one server as arx file type.  I
would like to run it in a batch mode.  I will be importing that report
(once complete) using arimport into another server.  

 

Question:

How to run remedy user tool based report (arx) in a batch more daily?

 

Thank You

 

Kamlesh Patel

 


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Re: Appending headers to outgoing email messages

[L G Robinson]

Hi Mike,

Thanks to a suggestion from Fred Grooms, I have gotten this
to work by pushing new records to the Email Messages form
instead of using the Notify action. If I add the extra
headers to a text field and push this field as Organization,
it seems to work.

My only problem now is that the records that are pushed into
the Email Messages form do not get removed after sending as
the Notify records do. Still trying to figure that out, but if
I can't, I'll use an escalation or a filter to clean things up.

This is all on a 5.01.02 P1313 system.

Hope this is helpful to someone.
Larry

On Jan 22, 2008, at 10:08 PM, Mike wrote:


L G Robinson wrote:

When sending email notifications using the Notify action in a filter,
I thought that it was possible to add additional email headers to the
outgoing email message by appending them to the end of the Subject


I believe that hack only worked on some platforms, and wouldn't  
expect it to survive an upgrade.

We needed to do something similar, but couldn't find a way in Remedy.
So we just sent the email to a small external perl script, which  
rewrote the headers and forwarded it on.


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Re: OT:tomcat CPU Usage

[Kimberly Langley]

Patrick,

 

Did you ever get an answer to your questions about the CPU utilization with
Tomcat?

 

Thank you,

Kim Langley

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, July 03, 2007 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:tomcat CPU Usage

 

** 

after about an hour of not touching the server .. it does drop off back
down..

But if you select Flashboards, or any mid-tier service, backup for a min of
1 more hour.

 

On 7/3/07, patrick zandi <[EMAIL PROTECTED]> wrote: 

By the Way .. 100% of the issue is in the area of I/O Other Bytes.. 

no other performance indicators are touched.. 

 

On 7/3/07, patrick zandi <[EMAIL PROTECTED] > wrote: 

I have already seen an issue with CPU usage and tomcat 5.5.26 on windows
2003 Server.

I have a Dual Quad Core Dell 2950 with 6 gig of ram. Prior to installing
tomcat with newatlanta and everything else.. except the db.

CPU usage has been low.. like 5% and peaking occasionally to 25%..

Tomcat is currently running at 40 - 50 % of total system CPU usage.. of 8
CPU's ?  

plus no one is even connected to it ?

 

Do I need to change a configuration setting here ?

-- 
Patrick Zandi 







-- 
Patrick Zandi 




-- 
Patrick Zandi __20060125___This posting was submitted
with HTML in it___ 


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Service Request Management -Anybody using it?

[Christopher Smith]

Is anybody using BMC Service Request Management. Was hoping to get some 
feedback on the product from people that are actually using it.

Thanks,
Chris Smith

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navigation field

[Russ Grant]

Starting a migration from 6.3 to 7.1. Upgraded the development server a couple 
weeks ago and just started working on some applications.

I was a little disappointed to see that I couldn't drive workflow (active link) 
from a top level menu on a Vertical Navigation Field. Question is, and probably 
a dumb one, has anyone figured out a way to trigger workflow when selecting a 
top level menu on a navigation field?

TIA 

Br,
Russ

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Updating Change and Task Templates

[Rick Cook]

If a Change Template or Task Group Template is selected for an Incident or
Change, and the tasks within that template are modified or removed while
that Incident or Change is still active, what happens to the tasks currently
attached to the Change/Incident?  Are they allowed to continue under the
rules in place when the Task was initially attached to the Incident/Change,
or are those rules updated when the Template is updated?

Could we end up with tasks that are frozen - which cannot be properly
completed or cancelled, due to the change in the Template in which that Task
resides?  Could we end up with orphaned Tasks, which would cause there to be
Incidents and Change Requests that cannot be completed?

Rick

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Re: Client-Type

[Opela, Gary L Contr OC-ALC/ITMA]

Good idea. I tried this, but it returned O as the client type, which is
really the client type returned whenever there is no client type.
Referencing the ar.h file:

/* client Id for an API program */
#define AR_CLIENT_TYPE_UNKNOWN 0
#define AR_CLIENT_TYPE_PRE_50  1  /* Pre 5.0 ar client
tools */
#define AR_CLIENT_TYPE_WAT 2  /* Windows admin tool
*/
#define AR_CLIENT_TYPE_WUT 3  /* Windows user tool
*/
#define AR_CLIENT_TYPE_WIP 4  /* Windows import tool
*/
#define AR_CLIENT_TYPE_DSO 5  /* Distributed server
*/
#define AR_CLIENT_TYPE_ODBC6  /* ARODBC */
#define AR_CLIENT_TYPE_APPROVAL7  /* Approval server */
#define AR_CLIENT_TYPE_WEB_SERVER  8  /* AR web server,
waserver */
#define AR_CLIENT_TYPE_MID_TIER9  /* Mid-tier 5.0 and
later */
#define AR_CLIENT_TYPE_PALM_PILOT 10  /* Palm pilot */
#define AR_CLIENT_TYPE_FLASHBOARDS11  /* Flashboards */
#define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER   12  /* Flashboards
mid-tier */
#define AR_CLIENT_TYPE_EIE13  /* Enterprise
Integration */
  /*  Engine
*/
#define AR_CLIENT_TYPE_RELOAD 14  /* arreload */
#define AR_CLIENT_TYPE_CACHE  15  /* arcache */
#define AR_CLIENT_TYPE_DIST   16  /* ardist */
#define AR_CLIENT_TYPE_RUN_MACRO  17  /* runmacro */
.
.
.
.
.

So, it looks like that remedy cannot see the client-type of runmacro
when you are referencing it in a filter. I would try an active link, but
you cannot fire active links via run-macro, so I would not be able to
test to see if it could see it or not.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 23, 2008 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client-Type

Have you tried adding a note or error to see what the actual value of
client type is when the Run Macro is run?  Worse case you will see it in
the arerror.log

Sean



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, January 23, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client-Type

Fixed:

I changed $CLIENT-TYPE$ = 17 to $CLIENT-TYPE$ != 3

I'm guessing that when you bypass the user tool to modify tickets, then
$Client-Type$ is not set, or at least runmacro doesn't know the
client-type, thereby it is $NULL$, which will evaluate to true in this
situation.

>From the User tool, it works fine. The filter does not fire because it
knows the Client Type is indeed 3.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednesday, January 23, 2008 1:27 PM
To: 'arslist@ARSLIST.ORG'
Subject: Client-Type

>From the Beginners Guide page 673:



"The client type of the API program. When used in workflow, this keyword

resolves to a number that corresponds to Remedy User, Remedy

Administrator, DSO, and so on.

The number representations of the different client types are in the ar.h
file,

which is located in \api\include. For example, if you
use

$CLIENT-TYPE$ in a Run If qualification for an active link, you can
cause the

active link to execute only for a mid-tier client (for example,

$CLIENT-TYPE$ = 9)."



I have found that, according to my ar.h file, the Client-Type for
runmacro.exe is 17. I have created a filter that runs only when
$CLIENT-TYPE$ = 17 to send a message.



Unfortunately, it is not running whenever runmacro.exe modifies the
ticket. The guide only mentions Active Links. Active Links are not fired
whenever runmacro.exe submits the ticket.


I need this workflow to only fire whenever runmacro modifies the ticket.
Can I still reference CLIENT-TYPE, or will I have to reference a
different keyword? According to everything I can see, the way I'm doing
it now should be working fine.



Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211




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Re: Client-Type

[Garrison, Sean (Norcross)]

Have you tried adding a note or error to see what the actual value of client 
type is when the Run Macro is run?  Worse case you will see it in the 
arerror.log

Sean



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednesday, January 23, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client-Type

Fixed:

I changed $CLIENT-TYPE$ = 17 to $CLIENT-TYPE$ != 3

I'm guessing that when you bypass the user tool to modify tickets, then
$Client-Type$ is not set, or at least runmacro doesn't know the
client-type, thereby it is $NULL$, which will evaluate to true in this
situation.

>From the User tool, it works fine. The filter does not fire because it
knows the Client Type is indeed 3.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednesday, January 23, 2008 1:27 PM
To: 'arslist@ARSLIST.ORG'
Subject: Client-Type

>From the Beginners Guide page 673:



"The client type of the API program. When used in workflow, this keyword

resolves to a number that corresponds to Remedy User, Remedy

Administrator, DSO, and so on.

The number representations of the different client types are in the ar.h
file,

which is located in \api\include. For example, if you
use

$CLIENT-TYPE$ in a Run If qualification for an active link, you can
cause the

active link to execute only for a mid-tier client (for example,

$CLIENT-TYPE$ = 9)."



I have found that, according to my ar.h file, the Client-Type for
runmacro.exe is 17. I have created a filter that runs only when
$CLIENT-TYPE$ = 17 to send a message.



Unfortunately, it is not running whenever runmacro.exe modifies the
ticket. The guide only mentions Active Links. Active Links are not fired
whenever runmacro.exe submits the ticket.


I need this workflow to only fire whenever runmacro modifies the ticket.
Can I still reference CLIENT-TYPE, or will I have to reference a
different keyword? According to everything I can see, the way I'm doing
it now should be working fine.



Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211



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Re: Mid-Tier - The following error(s) occurred while trying to process your request

[Grooms, Frederick W]

So you created the user and then tried to log in as that new user...
 
Do you have Active Directory (LDAP) authentication turned on?  If so you have 
to remember that not having a password in Remedy is the trigger to go and 
authenticate the user with LDAP.
 
Fred



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Wednesday, January 23, 2008 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier - The following error(s) occurred while trying to process 
your request


** 
Hi people!
 
I created a new User (accessing User form through AR User or even Mid-Tier). 
Like these:
 
- Login Name: user_test
- Group List: Administrator (and someone another group)
- License Type: Read
- Full Text License Type: None
 
P.S.: The user doesn't have password.
 
The screen show a information message (Note): Request "number_xxx" was 
successfully created (ARNOTE 9504).   <-- Until here it's alright. User 
created!
 
 
But, when I try to access Mid-Tier through 'Login Page' the browser shows a 
message error.
 
The following error(s) occurred while trying to process your request: 

ARERR [612] 
No such user is registered with this server  
 
 
Why Is this happening??
 
I'm using:
Remedy AR Server 7.0.01 Patch 4
Remedy AR User 7.0.00 Patch 1
Remedy Mid-Tier 6.3
Operating System: AIX 5.3
Database Oracle 10g
 
 
Thankx a lot
 
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
 
 

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Re: Worflow to do a Spellcheck via the Web?

[Timothy Powell]

But that only works on the desktop client, not Mid-Tier.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Wednesday, January 23, 2008 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?

 

** 

There's a spell check button on the sample application that came with ARS  7
that I've used in one of our home brew applications. It requires a Windows
OS with Word installed and runs some OLE automations.

 

-Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Wednesday, January 23, 2008 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?

 

** 

We successfully implemented the html version of jSpell. It works very well,
and the license costs are not that bad. Support from the jSpell team was
excellent.

 

http://www.thesolutioncafe.com/

 

HTH,

Tim Powell

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 23, 2008 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Worflow to do a Spellcheck via the Web?

 

** 

Does anyone know of a way to do spell checking in Remedy Mid-Tier?  

 

 

Sean

 

 

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Re: Worflow to do a Spellcheck via the Web?

[Gayford, Matthew C.]

There's a spell check button on the sample application that came with
ARS  7 that I've used in one of our home brew applications. It requires
a Windows OS with Word installed and runs some OLE automations.

 

-Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Wednesday, January 23, 2008 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?

 

** 

We successfully implemented the html version of jSpell. It works very
well, and the license costs are not that bad. Support from the jSpell
team was excellent.

 

http://www.thesolutioncafe.com/

 

HTH,

Tim Powell

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 23, 2008 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Worflow to do a Spellcheck via the Web?

 

** 

Does anyone know of a way to do spell checking in Remedy Mid-Tier?  

 

 

Sean

 

 

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Submitting an Incident from email through the Requestor Console

[Jase Brandon]

Hello All,
MSSQL/Ver 7.0.01

I have been unsuccessfully trying to create an incident from sending an
email to the Requestor console interface create form
SRM:InterfaceRequestor_Create.
I have had success doing the same thing with HPD:IncidentInterface_Create. I
can submit an email with a groomed .arm file with the required fields, and
viola, an incident is created.
I get no error messages on the advanced properties of the record of the
email messages form. It seems like the email was accepted without error.
However, no record is being generated on the SRM:InterfaceRequestor_Create
form, and of course no incident is generated.
When I view the arfilter.log, It appears the filters on the
SRM:InterfaceRequestor_Create form are not firing at all, but should be as
the z1d_actoin field is populated with CREATE.
I am using the below .arm template for the email body. Does anyone have any
ideas/suggestions/success stories? Any and all feedback is appreciated as I
am currently bewildered.

Thanks,

Jase Brandon


char-set:windows-1252

Schema: SRM:RequestInterface_Create

Server:qtssuwremdev01

Login: [EMAIL PROTECTED]

Password: default

Action: Submit

Format: Short


Summary* !301244700!: WTH

Short Description* !8!: Test WTH

Company* !100082!: The Company

Last Name* !100018!: User

First Name* !100019!: Joe

Person ID* !101021!: PPL00016570

Login ID* !100337!: [EMAIL PROTECTED]

Support Organization* !100014!: Business Process Group

Assigned Group*+ !100217!: BPG-OSC

Request Type !301438012!: 1000

Description !10!: TEST Jan 23

Reported Source !100215!: Email

z1D_Action !100076!: CREATE

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Mid-Tier - The following error(s) occurred while trying to process your request

[Tadeu Augusto Dutra Pinto]

Hi people!
 
I created a new User (accessing User form through AR User or even Mid-Tier). 
Like these:
 
- Login Name: user_test
- Group List: Administrator (and someone another group)
- License Type: Read
- Full Text License Type: None
 
P.S.: The user doesn't have password.
 
The screen show a information message (Note): Request "number_xxx" was 
successfully created (ARNOTE 9504).   <-- Until here it's alright. User 
created!
 
 
But, when I try to access Mid-Tier through 'Login Page' the browser shows a 
message error.
 
The following error(s) occurred while trying to process your request: 

ARERR [612] 
No such user is registered with this server  
 
 
Why Is this happening??
 
I'm using:
Remedy AR Server 7.0.01 Patch 4
Remedy AR User 7.0.00 Patch 1
Remedy Mid-Tier 6.3
Operating System: AIX 5.3
Database Oracle 10g
 
 
Thankx a lot
 
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.

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Re: ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized

[Grooms, Frederick W]

So you are Consuming a web service (of another application) inside a
Remedy filter.  When you consume a web service inside of a Filter you do
not even use the Remedy Mid-Tier.  All work is from the arplugin
process.
 
The 401 Error is coming from the other application's web server.  Check
to see what type of authentication they have installed on their web
server.  It could be that they have LDAP authentication required and you
are running the Remedy server under a non Domain authenticated account.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo
Sent: Wednesday, January 23, 2008 9:02 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [9130] An exception occurred from the WebService class :
(401)Unauthorized


** 
Hello all,
 
I had a query on WebServices earlier but I thought I will reword my
question and resend it again.
Have you seen/had this error before while using a WebService filter to
send data to a remote WebService. The filter fires on Submit, so I get
the error when I modify one of the fields and hit save.
 
 ARERR [9130] An exception occurred from the WebService class :
(401)Unauthorized

It says at the end of the log "about to invoke" and fails with error
401! Is this the part where the plugin tries to connect to the remote
Webservice? Since the error comes after the time the SOAP message is
constructed I am assuming that this is the case.
Many thanks
frex
 
 Leaving  ARPluginEvent
+CALL  ARFilterApiCall  -- filter API
ARSYS.ARF.WEBSERVICE
 soapService = 
 soapMethod = 
 soapURL = 
 soapNamespace =
 soapInputDocument = 
 
  
  10/10/2008
  
  10/10/2008
 
 
 
 
  
  001
  
  23
  
  SJC
  
  0004
  
  MMA_PATRIM
 
 


 Number of inputs = 12
 Input Env = 
http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
 


  
  10/10/2008
  
  10/10/2008
 
 
 
 
  
  001
  
  23
  
  SJC
  
  0004
  
  MMA_PATRIM
 
 
 


 About to invoke
 (401)Unauthorized
-CALL  FAIL



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Re: Client-Type

[Grooms, Frederick W]

Have you opened a ticket with Remedy? Since RunMacro is a Remedy
supplied utility they should correct their code.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, January 23, 2008 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client-Type

Fixed:

I changed $CLIENT-TYPE$ = 17 to $CLIENT-TYPE$ != 3

I'm guessing that when you bypass the user tool to modify tickets, then
$Client-Type$ is not set, or at least runmacro doesn't know the
client-type, thereby it is $NULL$, which will evaluate to true in this
situation.

>From the User tool, it works fine. The filter does not fire because it
knows the Client Type is indeed 3.

Thanks,

Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211


-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednesday, January 23, 2008 1:27 PM
To: 'arslist@ARSLIST.ORG'
Subject: Client-Type

>From the Beginners Guide page 673:

"The client type of the API program. When used in workflow, this keyword
resolves to a number that corresponds to Remedy User, Remedy
Administrator, DSO, and so on.
The number representations of the different client types are in the ar.h
file,
which is located in \api\include. For example, if you
use
$CLIENT-TYPE$ in a Run If qualification for an active link, you can
cause the
active link to execute only for a mid-tier client (for example,
$CLIENT-TYPE$ = 9)."


I have found that, according to my ar.h file, the Client-Type for
runmacro.exe is 17. I have created a filter that runs only when
$CLIENT-TYPE$ = 17 to send a message.

Unfortunately, it is not running whenever runmacro.exe modifies the
ticket. The guide only mentions Active Links. Active Links are not fired
whenever runmacro.exe submits the ticket.

I need this workflow to only fire whenever runmacro modifies the ticket.
Can I still reference CLIENT-TYPE, or will I have to reference a
different keyword? According to everything I can see, the way I'm doing
it now should be working fine.

Thanks,

Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211

 

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Re: Closing Incident from Requester Console

[Lisa Westerfield]

Oh, I see.  Aside from creating additional buttons and workflow on the 
Requester console, it might be worth it to investigate an email engine 
solution.  For example, the resolution email could be sent to the incident 
owner, at which time they could respond with "Close" or "Reopen", or whatever 
the appropriate status change is.

This is assuming you use the Email Engine today.

Other than changing business process, that's my 2 cents.

Thanks,
Lisa

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Tue Jan 22 20:11:47 2008
Subject: Re: Closing Incident from Requester Console

Hi Lisa,

Thanks for your insight. The reason for wanting a quick close button
on the Requester Console is that, on our end (operating company), we
can only take the incident up to "complete/resolved" status. All of
our clients who logs their support issues on the console are the only
ones who can sign-off or "close" the issue once they feel that the
resolution we provided was acceptable. Otherwise they can re-open the
issue or cancel it (these 2 options already exist, just not the
"close" option.) Since they are clients, they will not have any access
to the Incident Management console and it would be counter-productive
for us if the client would keep calling us/sending us email requesting
to close the incident instead of just giving them the ability to do
so.

Elinore

On Jan 22, 10:43 pm, Lisa Westerfield <[EMAIL PROTECTED]>
wrote:
> Elinore,
>
> My initial curiosity makes me ask:
> - what audience do you want to quickly close incidents from here?
> - why do you want them to have a quick link vs opening the incident and 
> providing information before closing?  Considering that your support groups 
> are already working on them.
>
> Besides that... The purpose of the Requester Console is to provide a portal 
> for guests, or essentially any person with less than basic Remedy access 
> needs, so they may make requests for work.  The other consoles are more 
> intended to interract with requests by providing many more options.
>
> In addition, the Requester Console actually displays 'request' records which 
> are related to incidents under the covers.  Those records are only related to 
> other incidents or changes if there is a record number in the first column, 
> otherwise it's still a request record with errors.
>
> From my experience, I wouldn't expect that a quick close option would be as 
> common from a console as the user should have to provide more information for 
> resolving or closing, which would require an additional window pop or to open 
> the record entirely.  As I said, "I wouldn't expect it", because I've never 
> experienced a situation where requesters could influence a record once level 
> 2 has begun work on it, without more information. But then again, someone out 
> there could be working differently.
>
> Hope that is somewhat helpful.
> -Lisa
>
> - Original Message -
> From: Action Request System discussion list(ARSList) <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> Sent: Tue Jan 22 02:21:14 2008
> Subject: Closing Incident from Requester Console
>
> Hi all!
>
> I was wondering if anyone has ever done closing an incident from the
> Requester Console? Can anyone share their experience? I know that from
> the Requester  Console there is a Reopen and Cancel buttons  but no
> way to close the incident from there without having to go to the
> Incident Management Console and try to execute "Incident Closure"
> quick actions or open the incident itself and close it from there.
>
> Ideally I was wanting to bring the "Incident Closure" quick action to
> the Requester Console but it wasn't as easy as I thought. So I wanted
> to ask here if anyone else has successfully done something like this
> or if any of you has other ideas on how to accomplish this.
>
> TIA.
>
> Elinore
>
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Re: Client-Type

[Opela, Gary L Contr OC-ALC/ITMA]

Fixed:

I changed $CLIENT-TYPE$ = 17 to $CLIENT-TYPE$ != 3

I'm guessing that when you bypass the user tool to modify tickets, then
$Client-Type$ is not set, or at least runmacro doesn't know the
client-type, thereby it is $NULL$, which will evaluate to true in this
situation.

>From the User tool, it works fine. The filter does not fire because it
knows the Client Type is indeed 3.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA 
Sent: Wednesday, January 23, 2008 1:27 PM
To: 'arslist@ARSLIST.ORG'
Subject: Client-Type

>From the Beginners Guide page 673:

 

"The client type of the API program. When used in workflow, this keyword

resolves to a number that corresponds to Remedy User, Remedy

Administrator, DSO, and so on.

The number representations of the different client types are in the ar.h
file,

which is located in \api\include. For example, if you
use

$CLIENT-TYPE$ in a Run If qualification for an active link, you can
cause the

active link to execute only for a mid-tier client (for example,

$CLIENT-TYPE$ = 9)."

 

I have found that, according to my ar.h file, the Client-Type for
runmacro.exe is 17. I have created a filter that runs only when
$CLIENT-TYPE$ = 17 to send a message.

 

Unfortunately, it is not running whenever runmacro.exe modifies the
ticket. The guide only mentions Active Links. Active Links are not fired
whenever runmacro.exe submits the ticket.


I need this workflow to only fire whenever runmacro modifies the ticket.
Can I still reference CLIENT-TYPE, or will I have to reference a
different keyword? According to everything I can see, the way I'm doing
it now should be working fine.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

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Client-Type

[Opela, Gary L Contr OC-ALC/ITMA]

>From the Beginners Guide page 673:

 

"The client type of the API program. When used in workflow, this keyword

resolves to a number that corresponds to Remedy User, Remedy

Administrator, DSO, and so on.

The number representations of the different client types are in the ar.h
file,

which is located in \api\include. For example, if you
use

$CLIENT-TYPE$ in a Run If qualification for an active link, you can
cause the

active link to execute only for a mid-tier client (for example,

$CLIENT-TYPE$ = 9)."

 

I have found that, according to my ar.h file, the Client-Type for
runmacro.exe is 17. I have created a filter that runs only when
$CLIENT-TYPE$ = 17 to send a message.

 

Unfortunately, it is not running whenever runmacro.exe modifies the
ticket. The guide only mentions Active Links. Active Links are not fired
whenever runmacro.exe submits the ticket.


I need this workflow to only fire whenever runmacro modifies the ticket.
Can I still reference CLIENT-TYPE, or will I have to reference a
different keyword? According to everything I can see, the way I'm doing
it now should be working fine.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 


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Re: Worflow to do a Spellcheck via the Web?

[Timothy Powell]

We successfully implemented the html version of jSpell. It works very well,
and the license costs are not that bad. Support from the jSpell team was
excellent.

 

http://www.thesolutioncafe.com/

 

HTH,

Tim Powell

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 23, 2008 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Worflow to do a Spellcheck via the Web?

 

** 

Does anyone know of a way to do spell checking in Remedy Mid-Tier?  

 

 

Sean

 

 

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Budget items

[sucheta lakhe]

Hi Listners, 

Can someone provide how much following items cost
(roughly)not exact amount needed.

1. Remedy developer plus
2. Remedy migrator 

thanks 



  

Looking for last minute shopping deals?  
Find them fast with Yahoo! Search.  
http://tools.search.yahoo.com/newsearch/category.php?category=shopping

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Re: Worflow to do a Spellcheck via the Web?

[Tucker, Rob]

What about something simple like the google tool bar?

Rob Tucker
New Edge Networks 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 23, 2008 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?

Thanks for the info ... I wish we could use the firefox solution but our
company has standardized on IE 6 (soon to jump to 7) ...

Sean

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Wednesday, January 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?

IEspell works well ( http://www.iespell.com/ ).  The only problem is
that it is free for personal use but you have to pay for a corporate
solution.  Could get into licensing issues.  I think that Firefox is the
better solution though.

Seth Wrye



From: Action Request System discussion list(ARSList) on behalf of Carey
Matthew Black
Sent: Wed 1/23/2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?



How about using Firefox?

http://www.mozilla.com/en-US/firefox/features.html#experience
"
Spell Checking
Sometimes you're in a rush, and can't remember if it's "i" before "e"
or the other way around. Firefox 2 has built-in spell checking to keep
you from making any mistakes in your blog posts and Web-based email, so
you can worry about more important things.
"

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 23, 2008 10:35 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> **
>
> Does anyone know of a way to do spell checking in Remedy Mid-Tier?
>
>
> Sean


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Re: Worflow to do a Spellcheck via the Web?

[Garrison, Sean (Norcross)]

Thanks for the info ... I wish we could use the firefox solution but our 
company has standardized on IE 6 (soon to jump to 7) ...

Sean

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Seth Wrye
Sent: Wednesday, January 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?

IEspell works well ( http://www.iespell.com/ ).  The only problem is that it is 
free for personal use but you have to pay for a corporate solution.  Could get 
into licensing issues.  I think that Firefox is the better solution though.

Seth Wrye



From: Action Request System discussion list(ARSList) on behalf of Carey Matthew 
Black
Sent: Wed 1/23/2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?



How about using Firefox?

http://www.mozilla.com/en-US/firefox/features.html#experience
"
Spell Checking
Sometimes you're in a rush, and can't remember if it's "i" before "e"
or the other way around. Firefox 2 has built-in spell checking to keep
you from making any mistakes in your blog posts and Web-based email,
so you can worry about more important things.
"

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 23, 2008 10:35 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> **
>
> Does anyone know of a way to do spell checking in Remedy Mid-Tier?
>
>
> Sean

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Re: ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized

[Seth Wrye]

If your using IIS, make sure the Anonymous username and password in IIS match 
up with the username and password in the mid-tier config tool.
 
Seth Wrye



From: Action Request System discussion list(ARSList) on behalf of Frex Popo
Sent: Wed 1/23/2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [9130] An exception occurred from the WebService class : 
(401)Unauthorized


** 
Hi again,

Following on my previous post on ARERR [9130] (401)Unauthorized"
 
The AdvancedGuide-630 Page-433 states that 
==
If the authentication header is not specified, the user name is picked up from 
the Remedy Configuration Tool.
==
 
I can't see in the WDSL file I was given that there is a header where to 
include the user/password so I am assuming the ARS system will use the account 
I added in the Mid-Tier config tool.

In the ConfigGuide-630 Page-217, it states that 
==
This window (Wbservice user/password fields) provides a text fields in which to 
 enter a user name and password 
for authentication when accessing web services.
For published web services used by AR System, user information such as user 
name, password, and domain name are passed to the service through Simple
Object Access Protocol (SOAP) headers. If a user name and password cannot be 
found in the SOAP headers, the name and password specified in these
fields are used to connect to the server where the needed web service resides. 
There is no default value for these fields.
==

Further on it says:
==
Anonymous User: Enter a user name to use with web services. The user can be 
either a registered or a guest user (if guest users are allowed in your AR 
System environment).
Anonymous Password: Enter a password to use with web services. This field must 
be left blank if the user is a registered user.
==
 
So, In addition to adding the user to the configuration tool, I created the 
same user in the user form and tested twice:
 
1. Removing the password from the config tool
2. Keeping the password in the config tool and removing the user from the user 
form.
 
None of this worked!! :)
 
Any thoughts chaps,
 
Many thanks in advance
frex

 



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ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized

[Frex Popo]

Hi again,
  
Following on my previous post on ARERR [9130] (401)Unauthorized"
   
  The AdvancedGuide-630 Page-433 states that 
==
If the authentication header is not specified, the user name is picked up from 
the Remedy Configuration Tool.
==
   
  I can't see in the WDSL file I was given that there is a header where to 
include the user/password so I am assuming the ARS system will use the account 
I added in the Mid-Tier config tool.
  
In the ConfigGuide-630 Page-217, it states that 
==
This window (Wbservice user/password fields) provides a text fields in which to 
 enter a user name and password 
for authentication when accessing web services.
For published web services used by AR System, user information such as user 
name, password, and domain name are passed to the service through Simple
Object Access Protocol (SOAP) headers. If a user name and password cannot be 
found in the SOAP headers, the name and password specified in these
fields are used to connect to the server where the needed web service resides. 
There is no default value for these fields.
==
  
Further on it says:
==
Anonymous User: Enter a user name to use with web services. The user can be 
either a registered or a guest user (if guest users are allowed in your AR 
System environment).
Anonymous Password: Enter a password to use with web services. This field must 
be left blank if the user is a registered user.
==
   
  So, In addition to adding the user to the configuration tool, I created the 
same user in the user form and tested twice:
   
  1. Removing the password from the config tool
  2. Keeping the password in the config tool and removing the user from the 
user form.
   
  None of this worked!! :)
   
  Any thoughts chaps,
   
  Many thanks in advance
frex
  
 

 
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Re: Tomcat Config GUI

[Kemes, Lisa]

Thanks so much!  That's what I needed! 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Wednesday, January 23, 2008 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Config GUI

This is the path for ours, we're on 7.1 though.

"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5w.exe" //ES//Tomcat5

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, January 23, 2008 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Tomcat Config GUI

This is a multi-part message in MIME format.

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I have MidTier 7.0.1 Patch 005 set up on all of our MidTier servers.
(Windows 2003).  They are configured all the same, but when I try to
look for the Config GUI for Tomcat, it's nowhere to be found on three of
my MidTier servers ("Apache" isn't even my program files).  I do have
the Apache services running so I know it's installed.  I installed
Tomcat from the Remedy's Mid Tier installation. =20

Does anyone have any idea how I can get the configuration GUI to work?
I'd like to change the java heap size on the other three MidTier
servers.

Thanks!

Lisa Kemes=20
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]



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**
   
 Tomcat Config GUI  


I have MidTier 7.0.1
= Patch 005 set up on all of our MidTier servers.  (Windows =
2003).  They are configured all the same, but when I try to look =
for the Config GUI for Tomcat, it's nowhere to be found on three of my =
MidTier servers ("Apache" isn't even my program files). 
= I do have the Apache services running so I know it's installed. 
I = installed Tomcat from the Remedy's Mid Tier installation.  =


Does anyone have any
= idea how I can get the configuration GUI to work?  I'd like to =
change the java heap size on the other three MidTier servers.


Thanks! 

Lisa =
Kemes 

AR System =
Developer

Tyco =
Electronics

717-810-2408 tel

717-810-2124 fax

[EMAIL PROTECTED]




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ITSM Data Management Tool--Part II

[McClure, Don]

Abstract:  Further precautions users should observe concerning this product.

Full Disclosure:  Additional notes on usage of ITSM Data Management Tool (DMT), 
as used in ARS7x/ITSM7y/CMDB2.z

-  Handling of individual sheets relies on an Excel function to find 
indefinite limit of user-entered data (colloquially, lower-right corner).  Most 
individual sheets require a 'status' field as the far-right column:  an integer 
'1' is required for entry to be regarded as 'Enabled'. Functionality has 
mis-behaved on my destkop if this is text rather than integer-function to find 
'lower-right' corner allowed individual rows to be duplicated or deleted 
non-compliant with user input
-  'Location' spreadsheet requires user data inputs those specifically 
identified in workbook directions.Any company to be mentioned on sheet 5 
SIT:SiteCompany Association, must also be listed in 04:Sit:SiteGroup AND 03: 
CTM:Region for region- and site-group to be considered valid for that 
site:company relationship.
-  Holiday Dates:  ITSM-target form expects date as mm/dd/yy only-no 
four-digit year, and all months/dates must have TWO digits.  Excel often 
truncates the leading zeros for month and day; import of the resulting *csv 
could leave six-digit dates which will validate in staging form-but not promote 
to underlying target (potentially filling arerror.log with 'data error'-type 
entires!)

Again-user beware!!


Don W. McClure, P.E.
Data Administrator & System Engineer
University of North Texas Computing & IT Center
dwmac_at_unt.edu
940.565.3287


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Re: Worflow to do a Spellcheck via the Web?

[Seth Wrye]

IEspell works well ( http://www.iespell.com/ ).  The only problem is that it is 
free for personal use but you have to pay for a corporate solution.  Could get 
into licensing issues.  I think that Firefox is the better solution though.
 
Seth Wrye



From: Action Request System discussion list(ARSList) on behalf of Carey Matthew 
Black
Sent: Wed 1/23/2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Worflow to do a Spellcheck via the Web?



How about using Firefox?

http://www.mozilla.com/en-US/firefox/features.html#experience
"
Spell Checking
Sometimes you're in a rush, and can't remember if it's "i" before "e"
or the other way around. Firefox 2 has built-in spell checking to keep
you from making any mistakes in your blog posts and Web-based email,
so you can worry about more important things.
"

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 23, 2008 10:35 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> **
>
> Does anyone know of a way to do spell checking in Remedy Mid-Tier?
>
>
> Sean

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Re: Worflow to do a Spellcheck via the Web?

[Carey Matthew Black]

How about using Firefox?

http://www.mozilla.com/en-US/firefox/features.html#experience
"
Spell Checking
Sometimes you're in a rush, and can't remember if it's "i" before "e"
or the other way around. Firefox 2 has built-in spell checking to keep
you from making any mistakes in your blog posts and Web-based email,
so you can worry about more important things.
"

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 23, 2008 10:35 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> **
>
> Does anyone know of a way to do spell checking in Remedy Mid-Tier?
>
>
> Sean

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Re: Worflow to do a Spellcheck via the Web?

[Rick Cook]

There is a third-party tool from Alcoda software that does that.  Just
Google it.

Rick

On 1/23/08, Garrison, Sean (Norcross) <[EMAIL PROTECTED]> wrote:
>
> **
>
> Does anyone know of a way to do spell checking in Remedy Mid-Tier?
>
>
>
>
>
> Sean
>
>
>
>
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> html___

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Re: Tomcat Config GUI

[Savant, [EMAIL PROTECTED]]

This is the path for ours, we're on 7.1 though.

"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5w.exe" //ES//Tomcat5

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, January 23, 2008 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Tomcat Config GUI

This is a multi-part message in MIME format.

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charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

I have MidTier 7.0.1 Patch 005 set up on all of our MidTier servers.
(Windows 2003).  They are configured all the same, but when I try to
look for the Config GUI for Tomcat, it's nowhere to be found on three of
my MidTier servers ("Apache" isn't even my program files).  I do have
the Apache services running so I know it's installed.  I installed
Tomcat from the Remedy's Mid Tier installation. =20

Does anyone have any idea how I can get the configuration GUI to work?
I'd like to change the java heap size on the other three MidTier
servers.

Thanks!

Lisa Kemes=20
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]



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Content-Transfer-Encoding: quoted-printable

**





Tomcat Config GUI




I have MidTier 7.0.1
=
Patch 005 set up on all of our MidTier servers.  (Windows =
2003).  They are configured all the same, but when I try to look =
for the Config GUI for Tomcat, it's nowhere to be found on three of my =
MidTier servers ("Apache" isn't even my program files). 
=
I do have the Apache services running so I know it's installed.  I
=
installed Tomcat from the Remedy's Mid Tier installation.  =


Does anyone have any
=
idea how I can get the configuration GUI to work?  I'd like to =
change the java heap size on the other three MidTier servers.


Thanks!


Lisa =
Kemes 

AR System =
Developer

Tyco =
Electronics

717-810-2408 tel

717-810-2124 fax

[EMAIL PROTECTED]




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Tomcat Config GUI

[Kemes, Lisa]

I have MidTier 7.0.1 Patch 005 set up on all of our MidTier servers.
(Windows 2003).  They are configured all the same, but when I try to
look for the Config GUI for Tomcat, it's nowhere to be found on three of
my MidTier servers ("Apache" isn't even my program files).  I do have
the Apache services running so I know it's installed.  I installed
Tomcat from the Remedy's Mid Tier installation.  

Does anyone have any idea how I can get the configuration GUI to work?
I'd like to change the java heap size on the other three MidTier
servers.

Thanks!

Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Help - Cant run AR System Style report on Remedy 7.01 Mid Tier client

[Kemes, Lisa]

I meant  7.0.1 Patch 005 Mid Tierno client on the Mid Tier...  :)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, January 23, 2008 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help - Cant run AR System Style report on Remedy 7.01 Mid
Tier client


** 
I get the error "Report Error - Failed to perform Action"  I have the
7.0.1 Patch 005 Mid Tier Client on a Windows 2003 server.  Works like a
charm in the User Tool, but not in Mid tier for some reason.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, January 17, 2008 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Help - Cant run AR System Style report on Remedy 7.01 Mid Tier
client


** 

We rolled out the Remedy 7.01 AR System and ITSM 7.02 applications this
Sunday.  Among the issues that are being reported following our
production rollout was the fact that Incident tickets, change tickets
(CRQ tickets), and Task tickets (TAS records) cannot be printed out from
the web using the "Print Ticket" button on the either the HPD:Help Desk,
CHG:Infrastructure Change, or TMS:Task form.  Further investigation
showed that the reason is that the Print Ticket reports in ITSM 7 are in
fact Crystal Reports and Crystal Reports cant be run from the web unless
Crystal Enterprise 11 (or Business Objects 11 server) needs to be setup
with a Remedy ODBC driver and connected to the Remedy Mid Tier.

Since that route entails days and days of work with other teams, I went
the route of changing the code that runs on the Print Ticket button and
created a AR System style report to use for this button.

The new AR System style of the report works on the Remedy user client
but when I attempt to run it from the web using Mid Tier 7.01 patch 005
I receive a strange pop up window for the report with just the
following:

Index: 34, Size: 34 

I cant get the report to show basically as I would expect.  All my
efforts to correct this have not been successful. 

Can you anyone help with this?  I have users all over that are reporting
this and all I can tell them now is to run it from the Remedy user
client but many users are very dependant on using the web.


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 


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Re: Help - Cant run AR System Style report on Remedy 7.01 Mid Tier client

[Kemes, Lisa]

I get the error "Report Error - Failed to perform Action"  I have the
7.0.1 Patch 005 Mid Tier Client on a Windows 2003 server.  Works like a
charm in the User Tool, but not in Mid tier for some reason.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, January 17, 2008 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Help - Cant run AR System Style report on Remedy 7.01 Mid Tier
client


** 

We rolled out the Remedy 7.01 AR System and ITSM 7.02 applications this
Sunday.  Among the issues that are being reported following our
production rollout was the fact that Incident tickets, change tickets
(CRQ tickets), and Task tickets (TAS records) cannot be printed out from
the web using the "Print Ticket" button on the either the HPD:Help Desk,
CHG:Infrastructure Change, or TMS:Task form.  Further investigation
showed that the reason is that the Print Ticket reports in ITSM 7 are in
fact Crystal Reports and Crystal Reports cant be run from the web unless
Crystal Enterprise 11 (or Business Objects 11 server) needs to be setup
with a Remedy ODBC driver and connected to the Remedy Mid Tier.

Since that route entails days and days of work with other teams, I went
the route of changing the code that runs on the Print Ticket button and
created a AR System style report to use for this button.

The new AR System style of the report works on the Remedy user client
but when I attempt to run it from the web using Mid Tier 7.01 patch 005
I receive a strange pop up window for the report with just the
following:

Index: 34, Size: 34 

I cant get the report to show basically as I would expect.  All my
efforts to correct this have not been successful. 

Can you anyone help with this?  I have users all over that are reporting
this and all I can tell them now is to run it from the Remedy user
client but many users are very dependant on using the web.


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 


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Re: strange error from netcool-Remedy gateway

[Aaron Keller]

AR version 6.3.  netcool version 7.1.
 
what we are attempting to do is setup a standby server.  So the gateway
has been installed on the standby, and we are testing it by having it
connect to our development object server.  So any reference to the
production object server was changed, and any reference to the
production gateway server was changed.  the following files were
updated:
 
omni.dat
nco_pa.conf
G_REMEDY.conf
interfaces.solaris2 (by way of nco_igen)
 
We've verified that all servers involved can ping each other.


-Aaron

* Email: [EMAIL PROTECTED]  


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
Sent: Wednesday, January 23, 2008 2:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: strange error from netcool-Remedy gateway


** 
What version of AR and what version is the Remedy Gateway from Netcool
at?
 
Although, I have not seen the exact error, I have seen something similar
a while back and am wondering something has changed in your gateway
configuration files which is causing this error. The error reporting
mechanism is not un to the mark in this product. If you can provide more
details on what you changed in the configuration offline, I can take a
look and maybe point in the right direction.
 
Cheers,
--
Shyam

- Original Message - 
From: Aaron Keller   
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Tuesday, January 22, 2008 4:47 PM
Subject: FW: strange error from netcool-Remedy gateway

** 
Has anyone seen this error when attempting to start a
netcool-Remedy gateway, and does anyone know what might be causing it?
 
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
WAITING ...
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
Received IDUC dat
a message.
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
Spliting IDUC mes
sage.
Jan 22 19:18:58 2008: G_REMEDY :Error: Reader 'SERVER_READER':
Failed to split I
DUC message via SplitIDUCPacket().
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER':
Main loop has bee
n terminated.
Jan 22 19:18:58 2008: G_REMEDY :Error: Reader 'SERVER_READER':
Crashed reader -
stopping server.
Jan 22 19:18:58 2008: G_REMEDY :Debug: Server Shutdown requested
at non-interrup
t level.

 
thanks
 

-Aaron

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Worflow to do a Spellcheck via the Web?

[Garrison, Sean (Norcross)]

Does anyone know of a way to do spell checking in Remedy Mid-Tier?


Sean



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Re: Reconciling form defs vs. DB views?

[Durrant, Michael M. - ITSD]

I only had one view on the form.  When I went to the Fields Not In View,
sure enough, there they were.  Thanks Fred!
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 23, 2008 7:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciling form defs vs. DB views?


** 
When you removed the field from Form A, did you remove the field from
all views on Form A?  Usually it is because the field is only removed on
a single view in the form so the field still exists.  To remove a field
from a form you must remove it from all views on that form. 
 
On form A fo in with the Admin tool and check Form -> Current View ->
Fields in View.  Look in the Fields Not in View list.  If they exist
there then that means they are still on the form, just not in this view.
 
Fred
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Tuesday, January 22, 2008 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Reconciling form defs vs. DB views?


I have a join form joining primary form A and secondary form B.  I
deleted some fields from form A a while back, but when I go to add
fields to the join form, the fields I deleted are on the list of fields
I can add.  I checked form A and form B for these fields and they are
not there.  I looked at the underlying database views and tables and the
fields are there, but they don't show up when I view the forms in the
Admin tool.  How can I reconcile this difference?
 
Thanks,
 
Michael
 
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Re: Remedy User parameters

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Can you be very specific about what you're trying to accomplish? Perhaps
with more info we can provide a workable solution.

I take it you want to automatically open a request by Request ID? I'm
assuming that the Request ID is also dynamic?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 23, 2008 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User parameters

What I can do it by alternate tools? Maybe another way does exist?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, January 23, 2008 6:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User parameters

The User tool can be opened from the command prompt and it does accept
some parameters, but unfortunately, form name and Request ID are not
available as parameters.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 23, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy User parameters

** 

Hi,

 

How can I open Remedy User from cmd.exe for open specific record of
specific form? Maybe Remedy User can run with parameters?

 

Danila

 

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Re: Remedy User parameters

[Beketov Danila]

What I can do it by alternate tools? Maybe another way does exist?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, January 23, 2008 6:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User parameters

The User tool can be opened from the command prompt and it does accept
some parameters, but unfortunately, form name and Request ID are not
available as parameters.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 23, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy User parameters

** 

Hi,

 

How can I open Remedy User from cmd.exe for open specific record of
specific form? Maybe Remedy User can run with parameters?

 

Danila

 

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ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized

[Frex Popo]

Hello all,
   
  I had a query on WebServices earlier but I thought I will reword my question 
and resend it again.
  Have you seen/had this error before while using a WebService filter to send 
data to a remote WebService. The filter fires on Submit, so I get the error 
when I modify one of the fields and hit save.
 
 ARERR [9130] An exception occurred from the WebService class : 
(401)Unauthorized
  
It says at the end of the log "about to invoke" and fails with error 401! Is 
this the part where the plugin tries to connect to the remote Webservice? Since 
the error comes after the time the SOAP message is constructed I am assuming 
that this is the case.
  Many thanks
frex
   
   Leaving  ARPluginEvent
+CALL  ARFilterApiCall  -- filter API ARSYS.ARF.WEBSERVICE
 soapService = 
 soapMethod = 
 soapURL = 
 soapNamespace =
 soapInputDocument = 
   
  
  10/10/2008
  
  10/10/2008
 
 
 
   
  
  001
  
  23
  
  SJC
  
  0004
  
  MMA_PATRIM
 
 


   Number of inputs = 12
 Input Env = 
  http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
 
  

  
  10/10/2008
  
  10/10/2008
 
 
 
 
  
  001
  
  23
  
  SJC
  
  0004
  
  MMA_PATRIM
 
 
 

  
   About to invoke
 (401)Unauthorized
-CALL  FAIL

 
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Re: Remedy User parameters

[Kaiser Norm E CIV USAF 96 CS/SCCE]

The User tool can be opened from the command prompt and it does accept
some parameters, but unfortunately, form name and Request ID are not
available as parameters.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 23, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy User parameters

** 

Hi,

 

How can I open Remedy User from cmd.exe for open specific record of
specific form? Maybe Remedy User can run with parameters?

 

Danila

 

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Remedy User parameters

[Beketov Danila]

Hi,

 

How can I open Remedy User from cmd.exe for open specific record of
specific form? Maybe Remedy User can run with parameters?

 

Danila

 


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Re: Reconciling form defs vs. DB views?

[Grooms, Frederick W]

When you removed the field from Form A, did you remove the field from
all views on Form A?  Usually it is because the field is only removed on
a single view in the form so the field still exists.  To remove a field
from a form you must remove it from all views on that form. 
 
On form A fo in with the Admin tool and check Form -> Current View ->
Fields in View.  Look in the Fields Not in View list.  If they exist
there then that means they are still on the form, just not in this view.
 
Fred
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Tuesday, January 22, 2008 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Reconciling form defs vs. DB views?


I have a join form joining primary form A and secondary form B.  I
deleted some fields from form A a while back, but when I go to add
fields to the join form, the fields I deleted are on the list of fields
I can add.  I checked form A and form B for these fields and they are
not there.  I looked at the underlying database views and tables and the
fields are there, but they don't show up when I view the forms in the
Admin tool.  How can I reconcile this difference?
 
Thanks,
 
Michael
 
  

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Re: Modifying a record via RunMacro on the command line

[Opela, Gary L Contr OC-ALC/ITMA]

Thanks Julie and Misi, your solution worked great!

Now I just have to go in and turn on Modify-All so it will work (since
it sounds like you cannot do a single modify operation within the macro,
which kind of makes sense).

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2008 2:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying a record via RunMacro on the command line

Hi Julie,

You are right about Modify-All being the only way to uptade a ticket.

1. Start Macro Recording
2. Open your form in search mode
3. Enter an advanced search of ('1' = "$Reguest$")
4. Choose Action -> Modify All
5. Enter valus or $xxx$ in the fields you want to update
6. Press Save
7. Save your Macro

Before the days of Push-Fields, we did this all the time. We created a
filter that executed the user-tool on the server, which in turn executed
a
macro that updated whatever we wanted to update... I like Push-Fields
;-)

Best Regards - Misi, RRR AB, http://rrr.se

> Hi Gary,
> I believe you need a Modify-bulk command to actually perform the
> modify.  I am not sure how necessary those hex '01' characters
> peppered throughout the macro are.
>
> TEST
> Set-schema: 
> Query: 1=$Request$
> Modify-bulk: 536871039=$Title$
> end
>
> Good luck!
> Julie Rockwood
>
> At 02:25 PM 1/22/2008, you wrote:
>>**
>>I'm trying to modify a ticket via command line.
>>
>>Here is my call on the command line:
>>
>>"C:\Program Files\AR System\RUNMACRO.EXE"
>>  -d "C:\Documents and Settings\All Users\Application Data\AR
>> System\HOME\ARCmds"
>>  -e "TEST" -x "" -U "" -P "" -p
>> "Request"="CUST000
>>4854" = -p "Title"="Mr."
>>
>>I'm not even sure if the above is correct, but I'm trying to pass a
>>parameter called 'Request' as part of the qualification on the
>>macro, and then a parameter for 'Title' as the value that is being
>>updated. So, it will look up 'Request' and modify 'Title.'
>>
>>So, I did some experimenting. A SUBMIT macro for this particular
>>schema looks like the following:
>>
>>TEST
>>Set-schema: 
>>Submit:
>>|536871039=Mr.536870985=asdf536870938=1536870936=15368
70935=1536870934=1536870929=336-3211536870925=Bob536870918=Smith53687091
[EMAIL PROTECTED]
>>end
>>
>>And a QUERY macro looks like the following:
>>
>>TEST
>>Set-schema: 
>>Query: 1=CUST0004854[1]
>>Form-open:
>>Form-entry-list: 0
>>Form-final: modify@
>>end
>>
>>
>>So, I merged the two and came up with the below:
>>
>>TEST
>>Set-schema: 
>>Query: 1=$Request$|536871039=$Title$
>>Form-final: modify@
>>End
>>
>>The hopes are that the above macro will pull up ticket number
>>$Request$ (as passed in via the command line call above), and update
>>536871069 to 'Mr.' as passed via the command line call above).
>>
>>Unfortunately, this isn't working. Do you all have any tips on
>>creating a macro that, when run via command line, does a query, then
>>updates the resulting record(s)? I tried to just go into the user
>>tool and record a query/modify action, but remedy won't commit to
>>the DB, so it won't record the update in the macro either. It will,
>>however, let you create a submit macro and create the proper
>>commands in the macro file, just not submit to database.
>>
>>Any help is greatly appreciated!
>>
>>Thanks,
>>
>>Gary Opela, Jr
>>Sr. Remedy Developer
>>Leader Communications, Inc.
>>__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>>Are" html___
>
>

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> --
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>
>


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Re: Opening Remedy User from cmd.exe

[Misi Mladoniczky]

Hi,

One way would be to create a file called temp.artask with the following
content:
[Shortcut]
Name = $formName
Type = 0
Server = $serverName
Ticket = $requestId

Replace the $xxx fields with the value you want.

Another way would be to record a macro that searches for a specific record
with a $requestid$ variable. You can then start user.exe with parameters
to start that macro.

You can also create a Windows executable that opens the record in Remedy
User through OLE. Details are found in the API-programming guide.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
>
>
> How can I open Remedy User from cmd.exe for open specific record of
> specific form? Maybe Remedy User can run with parameters?
>
>
>
>
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>
>

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Mansur, Joanne is out of the office.

[Joanne Mansur]

I will be out of the office starting  01/21/2008 and will not return until
01/28/2008.

I am away from the office with access to cell phone and email. I will
return your message as soon as possible.

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[no subject]

[Beketov Danila]

Hi,

 

How can I open Remedy User from cmd.exe for open specific record of
specific form? Maybe Remedy User can run with parameters?

 


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Re: Changed mid tier ip address, giving issue in relogin

[kumarsarma]

Could resolve it by changing (with new IP) in the source code of 'logout.jsp'
on Mid tier, it's html code has hyperlink to 'relogin' button ; changed HREF
parameter.

kumarsarma wrote:
> 
> Hi,
> 
> I have changed IP address of Remedy mid tier, the login and logout works
> fine.
> But, when after logging out,
> 
> i am at: http:///shared/logout.jsp
> 
> I click on the relogin button on  this, my relogin is directly to the :
> http:///home
> 
> Any clue how to refresh the new mid tier ip settings?
> I tried refreshing cache settings but it does not seem to help.
> 
> 

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Re: Changed mid tier ip address, giving issue in relogin

[Carey Matthew Black]

Just a wag... but look in this file for any references to that old IP...

/WEB-INF/classes/config.properties

If you need to edit the file... stop the mid-tier... edit the file...
then start the mid-tier again.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 23, 2008 5:39 AM, kumarsarma <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I have changed IP address of Remedy mid tier, the login and logout works
> fine.
> But, when after logging out,
>
> i am at: http:///shared/logout.jsp
>
> I click on the relogin button on  this, my relogin is directly to the :
> http:///home
>
> Any clue how to refresh the new mid tier ip settings?
> I tried refreshing cache settings but it does not seem to help.

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RE : Re: Error while running webservice on ITSM7

[Frex Popo]

I would say start by checking if the arplugin executable in the armonitor file 
has not been hashed out. Then have a quick check to see if the ar.cfg/ar.conf 
file has all the Java classes (a list of these should be in the manual) as well 
as the webservice.dll plugin.
  As already mentioned set the Plugin-log-level to 100 and enable the 
arplugin.log it would probably show more information ..
  I remember I had seen this error once and it was due to the remedy server not 
able to access the webservice through a Proxy Server..
  Do you have LDAP configured as well?

Jarl Grøneng <[EMAIL PROTECTED]> a écrit :
  Turn on arplugin.log and see what the error tells you

--
Jarl

On Jan 23, 2008 7:35 AM, suman goya, wrote:
> Hi All,
>
> I am trying to run webservice on ITSM7 but getting below error
> "ARERR [8939] The AR System Plug-In server is not responding.
> Cannot connect to the system at this time. Contact your AR System
> Administrator for assistance."
>
> I restarted the AR System Plug-In server also but it is not working.
>
> Same webservice is working perfectly in ITSM6.
>
> So Can anyone please help me on this ?
>
> Regards,
> Suman
>
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Java API: "historyTag" in ARQualifierHelper

[Hugo Visser]

Hi,

I'm porting some pre-7.1 Java code to the 7.1 API (edplus actually) and I'm
wondering what the history tag should be in the generateFieldMaps function
of the ARQualifierHelper.
In the current version of edplus (
http://edplus.googlecode.com/svn/trunk/src/com/expertdesk/edplus/EntryIterator.java)
I set this parameter to "tag", but that might indicate that I didn't know
what the tag was for at that time and that it slipped through later.

So any suggestions on this?

Hugo

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Changed mid tier ip address, giving issue in relogin

[kumarsarma]

Hi,

I have changed IP address of Remedy mid tier, the login and logout works
fine.
But, when after logging out,

i am at: http:///shared/logout.jsp

I click on the relogin button on  this, my relogin is directly to the :
http:///home

Any clue how to refresh the new mid tier ip settings?
I tried refreshing cache settings but it does not seem to help.

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Re: Reconciling form defs vs. DB views?

[Peter Romain]

Are the fields visible on a different view of you join form?

Are the fields there but not in the views (Form...Current View...Fields in
View)?

Cheers

Peter



> I have a join form joining primary form A and secondary form B.  I
> deleted some fields from form A a while back, but when I go to add
> fields to the join form, the fields I deleted are on the list of fields
> I can add.  I checked form A and form B for these fields and they are
> not there.  I looked at the underlying database views and tables and the
> fields are there, but they don't show up when I view the forms in the
> Admin tool.  How can I reconcile this difference?
>
> Thanks,
>
> Michael
>

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Re: Modifying a record via RunMacro on the command line

[Misi Mladoniczky]

Hi Julie,

You are right about Modify-All being the only way to uptade a ticket.

1. Start Macro Recording
2. Open your form in search mode
3. Enter an advanced search of ('1' = "$Reguest$")
4. Choose Action -> Modify All
5. Enter valus or $xxx$ in the fields you want to update
6. Press Save
7. Save your Macro

Before the days of Push-Fields, we did this all the time. We created a
filter that executed the user-tool on the server, which in turn executed a
macro that updated whatever we wanted to update... I like Push-Fields ;-)

Best Regards - Misi, RRR AB, http://rrr.se

> Hi Gary,
> I believe you need a Modify-bulk command to actually perform the
> modify.  I am not sure how necessary those hex '01' characters
> peppered throughout the macro are.
>
> TEST
> Set-schema: 
> Query: 1=$Request$
> Modify-bulk: 536871039=$Title$
> end
>
> Good luck!
> Julie Rockwood
>
> At 02:25 PM 1/22/2008, you wrote:
>>**
>>I'm trying to modify a ticket via command line.
>>
>>Here is my call on the command line:
>>
>>"C:\Program Files\AR System\RUNMACRO.EXE"
>>  -d "C:\Documents and Settings\All Users\Application Data\AR
>> System\HOME\ARCmds"
>>  -e "TEST" -x "" -U "" -P "" -p
>> "Request"="CUST000
>>4854" = -p "Title"="Mr."
>>
>>I'm not even sure if the above is correct, but I'm trying to pass a
>>parameter called 'Request' as part of the qualification on the
>>macro, and then a parameter for 'Title' as the value that is being
>>updated. So, it will look up 'Request' and modify 'Title.'
>>
>>So, I did some experimenting. A SUBMIT macro for this particular
>>schema looks like the following:
>>
>>TEST
>>Set-schema: 
>>Submit:
>>|[EMAIL PROTECTED]
>>end
>>
>>And a QUERY macro looks like the following:
>>
>>TEST
>>Set-schema: 
>>Query: 1=CUST0004854[1]
>>Form-open:
>>Form-entry-list: 0
>>Form-final: modify@
>>end
>>
>>
>>So, I merged the two and came up with the below:
>>
>>TEST
>>Set-schema: 
>>Query: 1=$Request$|536871039=$Title$
>>Form-final: modify@
>>End
>>
>>The hopes are that the above macro will pull up ticket number
>>$Request$ (as passed in via the command line call above), and update
>>536871069 to 'Mr.' as passed via the command line call above).
>>
>>Unfortunately, this isn't working. Do you all have any tips on
>>creating a macro that, when run via command line, does a query, then
>>updates the resulting record(s)? I tried to just go into the user
>>tool and record a query/modify action, but remedy won't commit to
>>the DB, so it won't record the update in the macro either. It will,
>>however, let you create a submit macro and create the proper
>>commands in the macro file, just not submit to database.
>>
>>Any help is greatly appreciated!
>>
>>Thanks,
>>
>>Gary Opela, Jr
>>Sr. Remedy Developer
>>Leader Communications, Inc.
>>__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>>Are" html___
>
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>
>

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