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Re: ARERR 331
Are you running short on Floating User Licenses? I know in the past, the following could happen this was in 6.3 days... User Logs in - gets floating write license, works away. user goes to sleep, er meetings, etc write license returned, user has floating read license user opens FormX and tries to save - if no write license was available at THIS time you got the error you mentioned. Note that if you LOGIN and there are no write-floating licenses you receive a pop-up box stating such. HTH Robert Molenda On Tue, Jun 16, 2009 at 12:11 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I have an unusual error, that sounds similar to some that I searched on but nothing specific on the answer. ARS 7.1 patch 5 full custom design I have a form that I can save records to fine, however if I have a user with a floating license log into the system then open FormX and try to modify a record they get an ARERR [331] You do not have write access error...it does not matter which field I choose to modify either. The user has full permissions to the field as well. Now if I check the current licesnse with another Admin user I can see the person in the system but with read(floating) license -- which to me says it did not grab a write token at the modify --- User goes back to FormX closes it and opens another FormY and trys a modify there...that works fine no errors...When I use the admin user to check the current licenses...now the user has Floating Token like he should haveISend the user back to FormX (form with error) and have him try to modify again...this time there is no problem at all... So why is the floating license not taking on the modify action for FormX Also note this does not occur with a fixed license is used. Thanks Dennis ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
If you're a coder - search the ARS List - I posted a java chunk that exports the objects to a memory buffer, place simple code to do a 'fopen(),fwrite' pass in there. Also very simple to run through the object list(s), to get everything. What I feel internally is happening, instead of getting the objects in smaller chunks they are building the entire list of objects to pass to the function-call. compiled size of 50MB would be huge :) try something 10K :) Robert Molenda On Tue, Jun 16, 2009 at 10:01 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** That could be the root cause, and if that is the root cause, than that is not a **good ** design Seems to me a good design would be a one in which a small process, let's say 50 MB big, can extract the definitions from the tables, do the formatting/conversion, and dump that into a text file. But what troubles me the most is that this problem has not been effectively addressed and resolved by BMC, BMC being a quite a large company, and having acquired the Remedy Corp 6 years ago from that accident of nature Peregrine. If BMC can devote the resources to RD to create discovery tools like topology discovery, the new CMDB 7.5 stuff and so one and so forth, why can't this simple and old problem be fixed? IMHO, there is not much room for an excuse. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 06/16/09 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I think one of the reasons for that is the ARS tends to reads all the selected objects and loads it into its memory and tries to create a def file from it in a single massive write.. As a result of that when too many objects are selected, the client process soon runs out of memory.. Unlike ARSSmarts maybe? Which may be performing the same action by chunking it? Joe From: Guillaume Rheault guilla...@dcshq.com To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 4:24:18 PM Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Thanks for the reply Lyle. I am running DevStudio on my PC which is Windows XP, so I believe I am out of luck, since the extended virtual addressing is only available for Windows server OS. But again I am no Windows expert, so I could be wrong. Here is an interesting article I found about this. http://www.demandtech.com/Resources/Papers/Virtual%20memory%20constraints%20in%2032bit%20Windows.pdf That being said, even with 1250 MB allocated to DevStudio, there should be a way to get all these definitions out of the database and into a text file. It seems to me BMC has not paid enough attention to this problem to really really resolve. If a tool like ARSmarts can in theory export everything (I'll test that shortly), why can't DeveloperStudio? Thanks for your replies Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM
Enable server information for version 7.1
Hello all, I am trying to list current connected users. In version 6.3 this can be done from de admin tool. In theory the same thing can be done using BMC user tool and the administration console, but so far I was unable to do it. I can not remember how but the old functionality can be reactivated in the BMC admin tool. Can you help me please to get a list of current connected users or how to enable the old functionality from the admin tool on the admin tool version 7.1? Thank you very much, Daniel Condrea *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable server information for version 7.1
There are two registry entries that need to be added on the machine running the Admin Tool to enable the licensing and server info options under the File menu. They are both of type REG_BINARY and should be set to 01; HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator\ShowServerInfo HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator\ShowLicenses Note that if you're running the Admin Tool on a 64-bit client they would be under; HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Remedy\Remedy Administrator Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of CONDREA, Daniel Sent: 17 June 2009 10:01 To: arslist@ARSLIST.ORG Subject: Enable server information for version 7.1 Hello all, I am trying to list current connected users. In version 6.3 this can be done from de admin tool. In theory the same thing can be done using BMC user tool and the administration console, but so far I was unable to do it. I can not remember how but the old functionality can be reactivated in the BMC admin tool. Can you help me please to get a list of current connected users or how to enable the old functionality from the admin tool on the admin tool version 7.1? Thank you very much, Daniel Condrea *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Attachments between Work Orders and Service Requests.
Thanks Don! 2009/6/16 Savant, don...@dts donald.sav...@dts.ca.gov Yes sir, that is a bug, it should only have one entry. I hadn't heard when it would be fixed but since you're on SRM 2.2 p003, I guess it's not fixed yet! -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Alberto Mel. Sent: Tuesday, June 16, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments between Work Orders and Service Requests. --001485f1db5e64afc5046c79b45c Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit First, thank you very Much Don!, I can understand and it's ok, but now I can see that when I create a request with one attachment, it generates 2 entries in the Workinfo (of the workorder - WOI:Workinfo). Is this a bug?. Thanks again!. Alberto 2009/6/16 Savant, don...@dts donald.sav...@dts.ca.gov The product is working as designed, it doesn't copy the attachment from the SR because that wouldn't offer a normalized approach. Imagine the redundant space needed if your SR generated (10) work orders instead of just (1); the attachment would be stored (11) times in the DB. Now they could offer a pointer to the SR attachment from the back office entry Work Info, but it's just as easy to click the 'View Service Request' link instead. - Don -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Alberto Mel. Sent: Tuesday, June 16, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Attachments between Work Orders and Service Requests. --001485f5af86e8e266046c795c6a Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Hi all! I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM 2.2 (Patch 3). When I create a service Request from the Requester Console, with an attachment field, it creates a work order that I've defined but if I create a Service Request with one attachment, I can't see this attachment in the WorkOrder that is created. So, if I attach a file when I create the Service Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that says that this workorder was created from the SRM application and 2 more, with the same text (Attach of a new Request, I've translate it into english, our server ins in spanish) but with no attach. Any body knows why?. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.net sponsor%3armisoluti...@verizon.net sponsor%253armisoluti...@verizon.netARSlist: Where the Answers Are --001485f5af86e8e266046c795c6a Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** Hi all!brbrI have a problem with SRM.2.2. I have installed ITSM 7.1 (Pa= tch 6) with SRM 2.2 (Patch 3).brbrWhen I create a service Request from = the Requester Console, with an attachment field, it creates a work order th= at I#39;ve defined but if I create=A0 a Service Request with one attachmen= t, I can#39;t see this attachment in the WorkOrder that is created. So, if= I attach a file when I create the Service Request, I have 3 ticketcs on fo= rm WOI:Workinfo, one withe the text that says that this workorder was creat= ed from the SRM application and 2 more, with the same text (Attach of a new= Request, I#39;ve translate it into english, our server ins in spanish) bu= t with no attach.br brAny body knows why?.brbrThank you very much.br _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ --001485f5af86e8e266046c795c6a-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.net sponsor%3armisoluti...@verizon.net sponsor%253armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are --001485f1db5e64afc5046c79b45c Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** First, thank you very Much Don!,brbrI can understand and it#39;s ok, b= ut now I can see that when I create a request with one attachment, it gener= ates 2 entries in the Workinfo (of the workorder - WOI:Workinfo).brbr Is this a bug?.brbrThanks again!.brbrAlbertobrbrdiv class=3Dg= mail_quote2009/6/16 Savant, don...@dts span dir=3Dltrlt;a href=3Dm=
Re: Mid-Tier 6.3 - Waiting to load user.data.jsp (U)
Look at the mid-tier log file for possible JVM memory related error. If so, increase the JVM upper limit (param -Xmx) to 60-70% of Available Physical memory. Ideal if it is set to 1024MB. Regards, Anthony -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, June 16, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 - Waiting to load user.data.jsp (U) UNCLASSIFIED One user has a User Preference form; Time Zone is correct. Anther user did not have User Preference form; I created one for her. I will check their workstations to verify the clock setting. Thanks! Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 16, 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 - Waiting to load user.data.jsp (U) It sounds like you are having the TimeZone problem. See if the user(s) have a preference record in the AR System User Preferences form and if the Time Zone field has a valid value in it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, June 16, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 6.3 - Waiting to load user.data.jsp (U) UNCLASSIFIED Question for all of the mid-tier gurus out there, please - We are running: ARS 6.3 patch 21 on Windows 2003 servers backended to SQL 2000 database with Help Desk 5.5 and SLA 5 Mid-Tier 6.3 patch 17 Workstations: Desktops or laptops with Windows XP running Office 2003 Internet Explorer version 6 or 7 Users affected: Licensed Remedy Support Staff users With no changes to ARS or the Mid-Tier (within Remedy) and no changes to the servers (the admins swear) some of our users are sometimes encountering loading issues of the web client. From their browser, the user types the web client URL. The URL opens the login page, the user successfully logs in. Instead of being delivered the Start page, the user gets a blank page with Waiting to load user.data.jsp in the Status Bar. No success loading the page. And we have tried waiting it out over night. Random users, random workstations. For the users with issues, the problem is repeatable on their workstation. Same workstation, the problem is not repeated for every user. For the users with issues, different workstation, the problem is not always repeatable. No login or delivery issues if launching the WUT. EXCEPT For the users with delivery issues, if the user executes opening the web client from an external link - example: the URL is typed to a Word Doc or an email message - the Start page opens up immediately for the logged in user. Any ideas what might produce this and what can be done to resolve the issue? Sandra Hennigan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT:Web Services
Roger, I tried posting this via the web interface but for some reason it failed. Webservices really aren't an enterprise solution to integration - check out this movie: http://www.javasystemsolutions.com/movies/SSOQuickInstall1024/ It demonstrates how easy it is to build XML messaging integrations with the XML Gateway. John -- John Baker, Java System Solutions. http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
All, Also be prepared to figure out what the client does to the def file too. It is my understanding that the API call(s) themselves do not necessary produce the final resultant def(or XML) file that the Admin Tool (and maybe DevStudio) end up writing to the file. Has anyone confirmed that the base API actually produces the same file? (With the obvious exception of the timestamp values.) Specifically I am concerned about Server references and other special things that are stored in the def file when exported from the BMC clients vs a home grown API program. Really I do not know why the AR Server does not have a ready to go copy of all of the objects cached on the ARS server. It just seems like any time any object changes. It should be able to write out the changed objects to the file system. (Or cache the def file so that when the user asks for All the can just transmit the file instead of reading the heck out of the DB for hours.) Like having a check box that says... write to disk after any change .. Maybe as part of the Log features of the Server. Say.. Object Log. A kind of cross between the Filter Log to file action and the Object Import function. It just seems like it should take BMC about an hour to implement. Yea it is a special case. It will always be a special case when you want to do a complete backup of your system. (100% is always a special case.) Mind you it would take more effort to have each object separately stored so the AR Server does not need to re-read the DB for every export operation, but that should be possible too. Especially since the Server Group can only have one node be the Admin node. ( The other nodes just have to have get the def's cached from that one node.) But I must be making it sound to simple. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 5:03 AM, Robert Molendarobert.mole...@gmail.com wrote: ** If you're a coder - search the ARS List - I posted a java chunk that exports the objects to a memory buffer, place simple code to do a 'fopen(),fwrite' pass in there. Also very simple to run through the object list(s), to get everything. What I feel internally is happening, instead of getting the objects in smaller chunks they are building the entire list of objects to pass to the function-call. compiled size of 50MB would be huge :) try something 10K :) Robert Molenda snip From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT:Web Services
And of course, I meant to post this link: http://www.javasystemsolutions.com/movies/BMCITSMIncidentIntegration/ I need to take some lessons in copying and pasting. :) -- John Baker, Java System Solutions. http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
No such luck actually. I am the only floating user on the server, there are 5 floating licenses. Any other access to admin users is with a fixed license. So I should not run out of licenses. I would have been happy if it told me there were no write tokens available...but in fact there were 5 available. On Wed, Jun 17, 2009 at 4:58 AM, Robert Molendarobert.mole...@gmail.com wrote: ** Are you running short on Floating User Licenses? I know in the past, the following could happen this was in 6.3 days... User Logs in - gets floating write license, works away. user goes to sleep, er meetings, etc write license returned, user has floating read license user opens FormX and tries to save - if no write license was available at THIS time you got the error you mentioned. Note that if you LOGIN and there are no write-floating licenses you receive a pop-up box stating such. HTH Robert Molenda On Tue, Jun 16, 2009 at 12:11 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I have an unusual error, that sounds similar to some that I searched on but nothing specific on the answer. ARS 7.1 patch 5 full custom design I have a form that I can save records to fine, however if I have a user with a floating license log into the system then open FormX and try to modify a record they get an ARERR [331] You do not have write access error...it does not matter which field I choose to modify either. The user has full permissions to the field as well. Now if I check the current licesnse with another Admin user I can see the person in the system but with read(floating) license -- which to me says it did not grab a write token at the modify --- User goes back to FormX closes it and opens another FormY and trys a modify there...that works fine no errors...When I use the admin user to check the current licenses...now the user has Floating Token like he should haveISend the user back to FormX (form with error) and have him try to modify again...this time there is no problem at all... So why is the floating license not taking on the modify action for FormX Also note this does not occur with a fixed license is used. Thanks Dennis ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Hi There; From my experiance the JAVA API call - will put in the memory buffer the 'exact same contents' as administrator tool would put in the physical definitions file. In the Java API - it only supports putting the data into a memory buffer - so you have to add the extra file handling logic - but how hard is three lines of code :) In the unofficial .Net API - the function call has several overrides which actually will let you specify a filename to plunk it into. Sounds like it's time to finialize my Source Code Capture System which is Built in Remedy for Remedy... Ah - where is my spare time these days??? Robert On Wed, Jun 17, 2009 at 4:34 AM, Carey Matthew Black black@gmail.comwrote: All, Also be prepared to figure out what the client does to the def file too. It is my understanding that the API call(s) themselves do not necessary produce the final resultant def(or XML) file that the Admin Tool (and maybe DevStudio) end up writing to the file. Has anyone confirmed that the base API actually produces the same file? (With the obvious exception of the timestamp values.) Specifically I am concerned about Server references and other special things that are stored in the def file when exported from the BMC clients vs a home grown API program. Really I do not know why the AR Server does not have a ready to go copy of all of the objects cached on the ARS server. It just seems like any time any object changes. It should be able to write out the changed objects to the file system. (Or cache the def file so that when the user asks for All the can just transmit the file instead of reading the heck out of the DB for hours.) Like having a check box that says... write to disk after any change .. Maybe as part of the Log features of the Server. Say.. Object Log. A kind of cross between the Filter Log to file action and the Object Import function. It just seems like it should take BMC about an hour to implement. Yea it is a special case. It will always be a special case when you want to do a complete backup of your system. (100% is always a special case.) Mind you it would take more effort to have each object separately stored so the AR Server does not need to re-read the DB for every export operation, but that should be possible too. Especially since the Server Group can only have one node be the Admin node. ( The other nodes just have to have get the def's cached from that one node.) But I must be making it sound to simple. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 5:03 AM, Robert Molendarobert.mole...@gmail.com wrote: ** If you're a coder - search the ARS List - I posted a java chunk that exports the objects to a memory buffer, place simple code to do a 'fopen(),fwrite' pass in there. Also very simple to run through the object list(s), to get everything. What I feel internally is happening, instead of getting the objects in smaller chunks they are building the entire list of objects to pass to the function-call. compiled size of 50MB would be huge :) try something 10K :) Robert Molenda snip From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows
Re: ARERR 331
Hello, When the ARS is installed it gives you 3 user Fixed license. To admin the ARS server you need a user with admin capabilities and a fixed license. 'ARERR 331' is displayed because you have 5 licenses of type float all in use. Daniel Condrea -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis carmickle Sent: Wednesday, June 17, 2009 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 331 No such luck actually. I am the only floating user on the server, there are 5 floating licenses. Any other access to admin users is with a fixed license. So I should not run out of licenses. I would have been happy if it told me there were no write tokens available...but in fact there were 5 available. On Wed, Jun 17, 2009 at 4:58 AM, Robert Molendarobert.mole...@gmail.com wrote: ** Are you running short on Floating User Licenses? I know in the past, the following could happen this was in 6.3 days... User Logs in - gets floating write license, works away. user goes to sleep, er meetings, etc write license returned, user has floating read license user opens FormX and tries to save - if no write license was available at THIS time you got the error you mentioned. Note that if you LOGIN and there are no write-floating licenses you receive a pop-up box stating such. HTH Robert Molenda On Tue, Jun 16, 2009 at 12:11 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I have an unusual error, that sounds similar to some that I searched on but nothing specific on the answer. ARS 7.1 patch 5 full custom design I have a form that I can save records to fine, however if I have a user with a floating license log into the system then open FormX and try to modify a record they get an ARERR [331] You do not have write access error...it does not matter which field I choose to modify either. The user has full permissions to the field as well. Now if I check the current licesnse with another Admin user I can see the person in the system but with read(floating) license -- which to me says it did not grab a write token at the modify --- User goes back to FormX closes it and opens another FormY and trys a modify there...that works fine no errors...When I use the admin user to check the current licenses...now the user has Floating Token like he should haveISend the user back to FormX (form with error) and have him try to modify again...this time there is no problem at all... So why is the floating license not taking on the modify action for FormX Also note this does not occur with a fixed license is used. Thanks Dennis _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable server information for version 7.1
Thank you very much Mark. It works on Vista. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Wednesday, June 17, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Enable server information for version 7.1 There are two registry entries that need to be added on the machine running the Admin Tool to enable the licensing and server info options under the File menu. They are both of type REG_BINARY and should be set to 01; HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator\ShowServerInfo HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator\ShowLicenses Note that if you're running the Admin Tool on a 64-bit client they would be under; HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Remedy\Remedy Administrator Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of CONDREA, Daniel Sent: 17 June 2009 10:01 To: arslist@ARSLIST.ORG Subject: Enable server information for version 7.1 Hello all, I am trying to list current connected users. In version 6.3 this can be done from de admin tool. In theory the same thing can be done using BMC user tool and the administration console, but so far I was unable to do it. I can not remember how but the old functionality can be reactivated in the BMC admin tool. Can you help me please to get a list of current connected users or how to enable the old functionality from the admin tool on the admin tool version 7.1? Thank you very much, Daniel Condrea *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... On Wed, Jun 17, 2009 at 8:02 AM, CONDREA, Danieldaniel.cond...@orange.ro wrote: Hello, When the ARS is installed it gives you 3 user Fixed license. To admin the ARS server you need a user with admin capabilities and a fixed license. 'ARERR 331' is displayed because you have 5 licenses of type float all in use. Daniel Condrea -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis carmickle Sent: Wednesday, June 17, 2009 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 331 No such luck actually. I am the only floating user on the server, there are 5 floating licenses. Any other access to admin users is with a fixed license. So I should not run out of licenses. I would have been happy if it told me there were no write tokens available...but in fact there were 5 available. On Wed, Jun 17, 2009 at 4:58 AM, Robert Molendarobert.mole...@gmail.com wrote: ** Are you running short on Floating User Licenses? I know in the past, the following could happen this was in 6.3 days... User Logs in - gets floating write license, works away. user goes to sleep, er meetings, etc write license returned, user has floating read license user opens FormX and tries to save - if no write license was available at THIS time you got the error you mentioned. Note that if you LOGIN and there are no write-floating licenses you receive a pop-up box stating such. HTH Robert Molenda On Tue, Jun 16, 2009 at 12:11 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I have an unusual error, that sounds similar to some that I searched on but nothing specific on the answer. ARS 7.1 patch 5 full custom design I have a form that I can save records to fine, however if I have a user with a floating license log into the system then open FormX and try to modify a record they get an ARERR [331] You do not have write access error...it does not matter which field I choose to modify either. The user has full permissions to the field as well. Now if I check the current licesnse with another Admin user I can see the person in the system but with read(floating) license -- which to me says it did not grab a write token at the modify --- User goes back to FormX closes it and opens another FormY and trys a modify there...that works fine no errors...When I use the admin user to check the current licenses...now the user has Floating Token like he should haveISend the user back to FormX (form with error) and have him try to modify again...this time there is no problem at all... So why is the floating license not taking on the modify action for FormX Also note this does not occur with a fixed license is used. Thanks Dennis _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any
Re: ARERR 331
But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... On Wed, Jun 17, 2009 at 8:02 AM, CONDREA, Danieldaniel.cond...@orange.ro wrote: Hello, ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.net ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
Yes, if I assigned a fixed license it works fine...I will check those permissions. On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijenmich...@beefreeit.nl wrote: ** But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... On Wed, Jun 17, 2009 at 8:02 AM, CONDREA, Danieldaniel.cond...@orange.ro wrote: Hello, ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ... _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
Thank you all so far The only error/warning messages I could collect from the log files are: from Inst_001_aiemain.dbg - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize InitMBUtil() for Unicode Instance: REMEDY7 from Inst_001_aieEventListener.dbg - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup port rc = 2 Victor On Tue 16/06/09 09:42 , Peter Romain p.romain.arsl...@parsolutions.co.uk sent: The AIE logs should show whether the instances are logging into Remedy correctly. For example, if AIE was installed using the Demo user and this user was subsequently locked down (eg new password) then the AIE instances would not be able to log in. There is a utility in the AIE install area to change the AIE user in the AIE config file. This ensures that the password is encrypted in the config file. Cheers Peter Is REMEDY7 the actual name of your host? If you check your open connections to your SQL server from its Management Console, do you see the AIE service connecting to it? If not do you have a max number of open connections defined on your SQL server that may be preventing AIE from connecting? Joe From: Victor Olufowobi To: arslist@ARSLIST.ORG [2] Sent: Monday, June 15, 2009 3:12:14 PM Subject: AIE Problem ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor:rmisoluti...@verizon.net [4] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] Platinum Sponsor:rmisoluti...@verizon.net [6] ARSlist: Where the Answers Are Links: -- [1] mailto:vic...@klub.chip.pl [2] mailto:arslist@ARSLIST.ORG [3] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [4] mailto:rmisoluti...@verizon.net [5] http://www.arslist.org [6] mailto:rmisoluti...@verizon.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
Has anything changed on your server since you licensed the server with floating licenses that would make these floating licenses invalid? Joe From: Dennis carmickle dennis.carmic...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 17, 2009 9:36:34 AM Subject: Re: ARERR 331 Yes, if I assigned a fixed license it works fine...I will check those permissions. On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijenmich...@beefreeit.nl wrote: ** But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
No row level access problems On Wed, Jun 17, 2009 at 9:36 AM, Dennis carmickledennis.carmic...@gmail.com wrote: Yes, if I assigned a fixed license it works fine...I will check those permissions. On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijenmich...@beefreeit.nl wrote: ** But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... On Wed, Jun 17, 2009 at 8:02 AM, CONDREA, Danieldaniel.cond...@orange.ro wrote: Hello, ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ... _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Appending Values to Char field from a List
I have a request to append values from a pull down to a character field. I have a field called Item with a Search menu attached. When an Item is selected it sets a character field called Services Affected with the corresponding Service from the form that is called from the Search menu ( Network Devices). My users want to be able to select multiple Items, have them show in the Item field and append (list) the corresponding Services (from the Network Devices form) in the Services Affected character field. Is this possible? Has anyone done this? Right now I'm using an AL which works fine for the first Item selected. SQL Server 2005 ARS 7.0.1 Thanks, Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Appending Values to Char field from a List
You could code it to append value to the holding field in the AL. AL Set Field Pseudo Code: $Services Selected$ = $Services Selected$ + ; + $Item$ Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Wednesday, June 17, 2009 10:16 AM To: arslist@ARSLIST.ORG Subject: Appending Values to Char field from a List ** I have a request to append values from a pull down to a character field. I have a field called Item with a Search menu attached. When an Item is selected it sets a character field called Services Affected with the corresponding Service from the form that is called from the Search menu ( Network Devices). My users want to be able to select multiple Items, have them show in the Item field and append (list) the corresponding Services (from the Network Devices form) in the Services Affected character field. Is this possible? Has anyone done this? Right now I'm using an AL which works fine for the first Item selected. SQL Server 2005 ARS 7.0.1 Thanks, Dave _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
Do you have any entries in the EIE:BackUpLoadFlag form? Has this server been migrated from another server instance? Matt Thank you all so far The only error/warning messages I could collect from the log files are: from Inst_001_aiemain.dbg - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize InitMBUtil() for Unicode Instance: REMEDY7 from Inst_001_aieEventListener.dbg - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup port rc = 2 Victor On Tue 16/06/09 09:42 , Peter Romain p.romain.arsl...@parsolutions.co.uk sent: The AIE logs should show whether the instances are logging into Remedy correctly. For example, if AIE was installed using the Demo user and this user was subsequently locked down (eg new password) then the AIE instances would not be able to log in. There is a utility in the AIE install area to change the AIE user in the AIE config file. This ensures that the password is encrypted in the config file. Cheers Peter Is REMEDY7 the actual name of your host? If you check your open connections to your SQL server from its Management Console, do you see the AIE service connecting to it? If not do you have a max number of open connections defined on your SQL server that may be preventing AIE from connecting? Joe From: Victor Olufowobi To: arslist@ARSLIST.ORG [2] Sent: Monday, June 15, 2009 3:12:14 PM Subject: AIE Problem ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor:rmisoluti...@verizon.net [4] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] Platinum Sponsor:rmisoluti...@verizon.net [6] ARSlist: Where the Answers Are Links: -- [1] mailto:vic...@klub.chip.pl [2] mailto:arslist@ARSLIST.ORG [3] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [4] mailto:rmisoluti...@verizon.net [5] http://www.arslist.org [6] mailto:rmisoluti...@verizon.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SMTP Email Queue Limit
Hi Is there a limit to how many outbound SMTP emails can be sent/queued at one time? We experienced an issue where thousands of email notifications got generated over a short time last week, but on review it seems to have failed a lot of these and other live production email also. Could it be the case that - say 250 outbound email queued and it sent 200 but failed 50, this would repeat until the queue reduced to a manageable limit??? AR v7.1 patch 4 Solaris 10 / Oracle 10 Regards, Keith. Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
Initially no changes, we then had Remedy issue a new server license and removed all the floating licenses and reapplied them...didnt clear the problem On Wed, Jun 17, 2009 at 10:10 AM, Joe DeSouzajoe_rem...@yahoo.com wrote: ** Has anything changed on your server since you licensed the server with floating licenses that would make these floating licenses invalid? Joe From: Dennis carmickle dennis.carmic...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 17, 2009 9:36:34 AM Subject: Re: ARERR 331 Yes, if I assigned a fixed license it works fine...I will check those permissions. On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijenmich...@beefreeit.nl wrote: ** But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Client User tool on Windows 7
Dwayne, Try running the installer in a compatibility mode. Right click on the *.exe and select properties: Compatibility (tab) -- check the Run this program in compatibility mode for: check box then -- Set the drop down to something that the version of the installer might know. (XP, Vista, Win2000 if you need to) Just a guess, but I expect it will help. Good luck in Beta/RC land. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 9:08 AM, Dwayne Martinmarti...@jmu.edu wrote: Dear List, We are trying to install the Client User tool on Windows 7 PCs, and have run into two problems. When we try to install the 7.1 client we get, Cannot determine operating system. When we try to install the 7.5 client it says, You have 0 MB of space available on the current drive. If we check the available disk space we clearly have more than enuf. Any suggestions? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Hey Robert, 50 MB was just something politically correct in this code-bloated day and age!! I totally agree with you that it should be in that 10 KB range. You know if I post to the list that the executable programme should have a KB magnitude, not MB, I may get some hatemail :-) !! Talk about code bloating when Vista needs a minimum of 2 GB of memory to run OK, preferably 4 GB... No wonder why Microsoft is trying to rush Windows 7 to be able to stuff that in the net books ASAP BTW, maybe you should license your Java programme to BMC... Sounds like a good business opportunity!! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Robert Molenda Sent: Wed 06/17/09 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? If you're a coder - search the ARS List - I posted a java chunk that exports the objects to a memory buffer, place simple code to do a 'fopen(),fwrite' pass in there. Also very simple to run through the object list(s), to get everything. What I feel internally is happening, instead of getting the objects in smaller chunks they are building the entire list of objects to pass to the function-call. compiled size of 50MB would be huge :) try something 10K :) Robert Molenda On Tue, Jun 16, 2009 at 10:01 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** That could be the root cause, and if that is the root cause, than that is not a **good ** design Seems to me a good design would be a one in which a small process, let's say 50 MB big, can extract the definitions from the tables, do the formatting/conversion, and dump that into a text file. But what troubles me the most is that this problem has not been effectively addressed and resolved by BMC, BMC being a quite a large company, and having acquired the Remedy Corp 6 years ago from that accident of nature Peregrine. If BMC can devote the resources to RD to create discovery tools like topology discovery, the new CMDB 7.5 stuff and so one and so forth, why can't this simple and old problem be fixed? IMHO, there is not much room for an excuse. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 06/16/09 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I think one of the reasons for that is the ARS tends to reads all the selected objects and loads it into its memory and tries to create a def file from it in a single massive write.. As a result of that when too many objects are selected, the client process soon runs out of memory.. Unlike ARSSmarts maybe? Which may be performing the same action by chunking it? Joe From: Guillaume Rheault guilla...@dcshq.com To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 4:24:18 PM Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Thanks for the reply Lyle. I am running DevStudio on my PC which is Windows XP, so I believe I am out of luck, since the extended virtual addressing is only available for Windows server OS. But again I am no Windows expert, so I could be wrong. Here is an interesting article I found about this. http://www.demandtech.com/Resources/Papers/Virtual%20memory%20constraints%20in%2032bit%20Windows.pdf That being said, even with 1250 MB allocated to DevStudio, there should be a way to get all these definitions out of the database and into a text file. It seems to me BMC has not paid enough attention to this problem to really really resolve. If a tool like ARSmarts can in theory export everything (I'll test that shortly), why can't DeveloperStudio? Thanks for your replies Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
As an FYI. I have a dump of an internal system (TimeTracker) -- which is maybe 30 forms and 1000 actlink/filters. It is 15MB as an xml. 579365 -- lines. I would imagine ITSM7 to be 100x as big. I think the arsexporter -- is the way to go. (lots of small files) Cause -- once you have that big .xml file -- it is a pain to use. -John On Jun 17, 2009, at 10:11 AM, Guillaume Rheault wrote: ** Hey Robert, 50 MB was just something politically correct in this code- bloated day and age!! I totally agree with you that it should be in that 10 KB range. You know if I post to the list that the executable programme should have a KB magnitude, not MB, I may get some hatemail :-) !! Talk about code bloating when Vista needs a minimum of 2 GB of memory to run OK, preferably 4 GB... No wonder why Microsoft is trying to rush Windows 7 to be able to stuff that in the net books ASAP BTW, maybe you should license your Java programme to BMC... Sounds like a good business opportunity!! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Robert Molenda Sent: Wed 06/17/09 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? If you're a coder - search the ARS List - I posted a java chunk that exports the objects to a memory buffer, place simple code to do a 'fopen(),fwrite' pass in there. Also very simple to run through the object list(s), to get everything. What I feel internally is happening, instead of getting the objects in smaller chunks they are building the entire list of objects to pass to the function-call. compiled size of 50MB would be huge :) try something 10K :) Robert Molenda On Tue, Jun 16, 2009 at 10:01 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** That could be the root cause, and if that is the root cause, than that is not a **good ** design Seems to me a good design would be a one in which a small process, let's say 50 MB big, can extract the definitions from the tables, do the formatting/conversion, and dump that into a text file. But what troubles me the most is that this problem has not been effectively addressed and resolved by BMC, BMC being a quite a large company, and having acquired the Remedy Corp 6 years ago from that accident of nature Peregrine. If BMC can devote the resources to RD to create discovery tools like topology discovery, the new CMDB 7.5 stuff and so one and so forth, why can't this simple and old problem be fixed? IMHO, there is not much room for an excuse. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 06/16/09 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I think one of the reasons for that is the ARS tends to reads all the selected objects and loads it into its memory and tries to create a def file from it in a single massive write.. As a result of that when too many objects are selected, the client process soon runs out of memory.. Unlike ARSSmarts maybe? Which may be performing the same action by chunking it? Joe From: Guillaume Rheault guilla...@dcshq.com To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 4:24:18 PM Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Thanks for the reply Lyle. I am running DevStudio on my PC which is Windows XP, so I believe I am out of luck, since the extended virtual addressing is only available for Windows server OS. But again I am no Windows expert, so I could be wrong. Here is an interesting article I found about this. http://www.demandtech.com/Resources/Papers/Virtual%20memory%20constraints%20in%2032bit%20Windows.pdf That being said, even with 1250 MB allocated to DevStudio, there should be a way to get all these definitions out of the database and into a text file. It seems to me BMC has not paid enough attention to this problem to really really resolve. If a tool like ARSmarts can in theory export everything (I'll test that shortly), why can't DeveloperStudio? Thanks for your replies Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs
Re: Installing Client User tool on Windows 7
Thanks, Carey. But we still get You have 0 MB of space. . . Dwayne Original message Date: Wed, 17 Jun 2009 10:37:45 -0400 From: Carey Matthew Black black@gmail.com Subject: Re: Installing Client User tool on Windows 7 To: arslist@ARSLIST.ORG Dwayne, Try running the installer in a compatibility mode. Right click on the *.exe and select properties: Compatibility (tab) -- check the Run this program in compatibility mode for: check box then -- Set the drop down to something that the version of the installer might know. (XP, Vista, Win2000 if you need to) Just a guess, but I expect it will help. Good luck in Beta/RC land. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 9:08 AM, Dwayne Martinmarti...@jmu.edu wrote: Dear List, We are trying to install the Client User tool on Windows 7 PCs, and have run into two problems. When we try to install the 7.1 client we get, Cannot determine operating system. When we try to install the 7.5 client it says, You have 0 MB of space available on the current drive. If we check the available disk space we clearly have more than enuf. Any suggestions? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Client User tool on Windows 7
Dwayne, Try the 7.1 client. The space issue is well, a horse of a different color'. So to speak. (AKA: I doubt that the compatibility mode would fix that.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 11:41 AM, Dwayne Martinmarti...@jmu.edu wrote: Thanks, Carey. But we still get You have 0 MB of space. . . Dwayne Original message Date: Wed, 17 Jun 2009 10:37:45 -0400 From: Carey Matthew Black black@gmail.com Subject: Re: Installing Client User tool on Windows 7 To: arslist@ARSLIST.ORG Dwayne, Try running the installer in a compatibility mode. Right click on the *.exe and select properties: Compatibility (tab) -- check the Run this program in compatibility mode for: check box then -- Set the drop down to something that the version of the installer might know. (XP, Vista, Win2000 if you need to) Just a guess, but I expect it will help. Good luck in Beta/RC land. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 9:08 AM, Dwayne Martinmarti...@jmu.edu wrote: Dear List, We are trying to install the Client User tool on Windows 7 PCs, and have run into two problems. When we try to install the 7.1 client we get, Cannot determine operating system. When we try to install the 7.5 client it says, You have 0 MB of space available on the current drive. If we check the available disk space we clearly have more than enuf. Any suggestions? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
I'd suggest turning on logging and review what is happening. That might point to something Todd Arner Great Lakes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis carmickle Sent: Wednesday, June 17, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 331 Initially no changes, we then had Remedy issue a new server license and removed all the floating licenses and reapplied them...didnt clear the problem On Wed, Jun 17, 2009 at 10:10 AM, Joe DeSouzajoe_rem...@yahoo.com wrote: ** Has anything changed on your server since you licensed the server with floating licenses that would make these floating licenses invalid? Joe From: Dennis carmickle dennis.carmic...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 17, 2009 9:36:34 AM Subject: Re: ARERR 331 Yes, if I assigned a fixed license it works fine...I will check those permissions. On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijenmich...@beefreeit.nl wrote: ** But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Appending Values to Char field from a List
If its a drop down character field, click the Append option. Joe From: Mark Lev mark@rightstarsystems.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 17, 2009 10:22:56 AM Subject: Re: Appending Values to Char field from a List ** You could code it to append value to the holding field in the AL. AL Set Field Pseudo Code: $Services Selected$ = $Services Selected$ + “; ” + $Item$ Thanks, Mark From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Wednesday, June 17, 2009 10:16 AM To: arslist@ARSLIST.ORG Subject: Appending Values to Char field from a List ** I have a request to append values from a pull down to a character field. I have a field called “Item” with a Search menu attached. When an Item is selected it sets a character field called Services Affected with the corresponding “Service” from the form that is called from the Search menu ( Network Devices). My users want to be able to select multiple Items, have them show in the Item field and append (list) the corresponding Services (from the Network Devices form) in the Services Affected character field. Is this possible? Has anyone done this? Right now I’m using an AL which works fine for the first Item selected. SQL Server 2005 ARS 7.0.1 Thanks, Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
A Fix For ARDBC LDAP Authentication Error
In case this saves someone time troubleshooting... ARS 6.3 Windows 2003 A couple weeks ago the server that our ARS server used for LDAP queries was shut down for good. I was not informed, and learned of it when LDAP errors began popping up in our ARS application. Changing the server to another in the ARDBC LDAP Configuration screen should have taken care of the situation. It didn't. I even bounced the server. The network account used is a service account dedicated to Remedy for accessing network resources. To get it working I entered my network credentials. Today I did some troubleshooting and found that I had to tickle the network service account to fix whatever the issue was with that account in Active Directory. The solution: Add a group permission to the network service account, save it, then remove the group permssion. This forced Active Directory to re-write the properties for the user object. It's running fine now. -- Stephen Remedy Skilled Professional ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Good point John FYI The ITSM 751 suite is very big, it has around 2000 forms, 28000 active links, 13000 filters, 1400 active link guides, 850 filter guides, 1800 menus, etc If you add SRM and SLM, you'll add even more objects... The definitions file is in the hundreds of MBs, although I cannot exactly tell you, since I have not exported the whole thing in one shot, and I ain't gonna do exports by chunks. I rely on database backups, done on the development and UA databases too (you have too). However, with good compression (winzip 12), you can probably shrink that monster def file too something more manageable, let's say 20-30 MBs. That's the nature of the beast Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of John Sent: Wed 06/17/09 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? As an FYI. I have a dump of an internal system (TimeTracker) -- which is maybe 30 forms and 1000 actlink/filters. It is 15MB as an xml. 579365 -- lines. I would imagine ITSM7 to be 100x as big. I think the arsexporter -- is the way to go. (lots of small files) Cause -- once you have that big .xml file -- it is a pain to use. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 331
Okay the one thing I noticed when I log in for this user is the followingNomally when a floating user logs in the User log file reads like FLOAT GRANT WRITE Now on the server that contains the error I dont see this grant action when a floating user signs in. On Wed, Jun 17, 2009 at 12:39 PM, Arner, Toddtar...@glhec.org wrote: I'd suggest turning on logging and review what is happening. That might point to something Todd Arner Great Lakes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis carmickle Sent: Wednesday, June 17, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 331 Initially no changes, we then had Remedy issue a new server license and removed all the floating licenses and reapplied them...didnt clear the problem On Wed, Jun 17, 2009 at 10:10 AM, Joe DeSouzajoe_rem...@yahoo.com wrote: ** Has anything changed on your server since you licensed the server with floating licenses that would make these floating licenses invalid? Joe From: Dennis carmickle dennis.carmic...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 17, 2009 9:36:34 AM Subject: Re: ARERR 331 Yes, if I assigned a fixed license it works fine...I will check those permissions. On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijenmich...@beefreeit.nl wrote: ** But if you'd assign a fixed license to the test user, would that resolve the issue? Are you sure there is no row level access via field 1, 4 or 112 in place? Compare the permissions and contents on those fields between forma and formb, you might see a difference. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 17, 2009 2:59 PM, Dennis carmickle dennis.carmic...@gmail.com wrote: I know that I have 3 fixed licenses...One of which is assigned to User: Demo ...to admin the system I have 5 floating licenses...One of which was assigned to user Test... They are the only two users on the system I am not out of licenses...I observer with teh Demo user and do the testing with the Test user. In essence I have explict access to the field with user Test...I have 5 floating tokens available when I log in with Test...If I proceed directly to form in question with Test and try to modify a record I get Error 331... I then on another copy of the user form I log in to as Demo I check the licenes in use...it shows user Test logged in as read(floating) user I then return to the Test user...go to a different form and modify a record with no error (I have not released a user or logged in again) I check the licenses in use form and now the Test user has a Floating license not a read(floating) registered I then return to the Test user, go back to the offending form and can without issue modify a record... _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SMTP Email Queue Limit
I don't know if there is a limit, but we've never had a problem sending e-mails, even with thousands of messages in the queue. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Wednesday, June 17, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: SMTP Email Queue Limit ** Hi Is there a limit to how many outbound SMTP emails can be sent/queued at one time? We experienced an issue where thousands of email notifications got generated over a short time last week, but on review it seems to have failed a lot of these and other live production email also. Could it be the case that - say 250 outbound email queued and it sent 200 but failed 50, this would repeat until the queue reduced to a manageable limit??? AR v7.1 patch 4 Solaris 10 / Oracle 10 Regards, Keith. Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Client User tool on Windows 7 SOLVED
Carey, Thanks again! We tried the 7.1 installer with Windows Vista and Service Pack 2 compatibility, and both worked. (Remember to check Change for all users.) Dwayne Original message Date: Wed, 17 Jun 2009 11:47:21 -0400 From: Carey Matthew Black black@gmail.com Subject: Re: Installing Client User tool on Windows 7 To: arslist@ARSLIST.ORG Dwayne, Try the 7.1 client. The space issue is well, a horse of a different color'. So to speak. (AKA: I doubt that the compatibility mode would fix that.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 11:41 AM, Dwayne Martinmarti...@jmu.edu wrote: Thanks, Carey. But we still get You have 0 MB of space. . . Dwayne Original message Date: Wed, 17 Jun 2009 10:37:45 -0400 From: Carey Matthew Black black@gmail.com Subject: Re: Installing Client User tool on Windows 7 To: arslist@ARSLIST.ORG Dwayne, Try running the installer in a compatibility mode. Right click on the *.exe and select properties: Compatibility (tab) -- check the Run this program in compatibility mode for: check box then -- Set the drop down to something that the version of the installer might know. (XP, Vista, Win2000 if you need to) Just a guess, but I expect it will help. Good luck in Beta/RC land. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jun 17, 2009 at 9:08 AM, Dwayne Martinmarti...@jmu.edu wrote: Dear List, We are trying to install the Client User tool on Windows 7 PCs, and have run into two problems. When we try to install the 7.1 client we get, Cannot determine operating system. When we try to install the 7.5 client it says, You have 0 MB of space available on the current drive. If we check the available disk space we clearly have more than enuf. Any suggestions? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Client User tool on Windows 7
Dwayne, I got it to work using the server install package and deselecting the Server and only installing the clients. Scott On Wed, Jun 17, 2009 at 7:08 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, We are trying to install the Client User tool on Windows 7 PCs, and have run into two problems. When we try to install the 7.1 client we get, Cannot determine operating system. When we try to install the 7.5 client it says, You have 0 MB of space available on the current drive. If we check the available disk space we clearly have more than enuf. Any suggestions? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid tier VS Remedy Web services- both are same?
All the forms that we create in Remedy administrator can be viewed in Remedy mid tier. It can be configured via mid tier configuration tool... Why there is a functionality called Web services? only thing i can think of is operations like get,set,create.. When the Remedy server is down...both mid tier and also web services will be down... in which case,Remedy web services will be useful? Even without web services, programmer's can call mid tier based remedy forms in their programs..really confused...anyone please explain...!! -- View this message in context: http://n2.nabble.com/Mid-tier-VS-Remedy-Web-services--both-are-same--tp3094912p3094912.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Appending Values to Char field from a List
If its a drop down character field, click the Append option. Joe Joe, This is what I did for the Item field but the problem is with the field that is being set - Services Affected. It will only set one value. I can append (and do) the Item. But one such problem is when I select more than one, say bc-bh-r; cw-cit-r ;dd-davol1-r it I only get the first Service in the Services Affected field which is just a plain character field with no menu. I need it to be in the Item field $Item$; $Item$: etc and the Services Affected field $Services$; $Services$; etc. Thanks, Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job: Remedy Developer - New Jersey - 6 Month Contract - Kforce
Title: Remedy Application Crystal Reports Developer Location: Princeton, NJ Authorization Status: EAD/GreenCard/US Citizen/TN-Visa Type: Contract Duration: 6 Months Compensation: Need all inclusive rates Duties: * Candidate should have a good understanding of Remedy table structures and have experience reporting on Remedy Helpdesk, Asset and Change Modules. * Must have experience with Crystal Reports Designer and Crystal Enterprise Version 10, PL-SQL and ORACLE 9i.* * Develops and maintains standardized, on-demand and ad-hoc reports from detailed specifications * Analyzes report requirements and provides recommended design changes * Excellent understanding of data architecture, relationship modeling and effective aggregation of data * Quality reviews of reports developed * Develops test plans * Designs for more complex integration with other applications/technologies * Performance tuning experience * Good interpersonal and communication skills. * Good problem solver and able to work independently * Must drive performance by demonstrating ownership of results by consistently delivering on commitments. * Must possess and demonstrate strong analytical skills * Candidate must have proven experience with 5 years reporting development experience. Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid-tier 7.5 with ARS 6.3 p20?
Hi all, I have ARS server 6.3 p20 in Solaris environment. I am adding Mid-tier in the environment and I am trying to pick the right version of mid-tier. ARS server upgrade probably won't happen soon, but eventually will *perhaps* in a few months. Reading install guide and compatibility matrix, I can't tell if mid-tier 7.5 will work with ARS 6.3. Anyone knows? If not mid-tier 7.5, what is the highest mid-tier version I can use? Hoping it's 7.1. Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier 7.5 with ARS 6.3 p20?
Ray, I am using Mid tier 7.1 with our ARS 6.3 Patch 20. The caveat is that you get 6.3 functionality which I haven't really figured out what I am missing. We did it to help users with later versions of browsers. Mac Rhoades Rockwell Collins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ray T. Sent: Wednesday, June 17, 2009 4:31 PM To: arslist@ARSLIST.ORG Subject: Mid-tier 7.5 with ARS 6.3 p20? Hi all, I have ARS server 6.3 p20 in Solaris environment. I am adding Mid-tier in the environment and I am trying to pick the right version of mid-tier. ARS server upgrade probably won't happen soon, but eventually will *perhaps* in a few months. Reading install guide and compatibility matrix, I can't tell if mid-tier 7.5 will work with ARS 6.3. Anyone knows? If not mid-tier 7.5, what is the highest mid-tier version I can use? Hoping it's 7.1. Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from viruses or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier 7.5 with ARS 6.3 p20?
If you intend to use web services you can't go beyond mid-tier 7.0.1 patch 3. Regards, Dennis Ray T. cool.deve...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/17/2009 03:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Mid-tier 7.5 with ARS 6.3 p20? Hi all, I have ARS server 6.3 p20 in Solaris environment. I am adding Mid-tier in the environment and I am trying to pick the right version of mid-tier. ARS server upgrade probably won't happen soon, but eventually will *perhaps* in a few months. Reading install guide and compatibility matrix, I can't tell if mid-tier 7.5 will work with ARS 6.3. Anyone knows? If not mid-tier 7.5, what is the highest mid-tier version I can use? Hoping it's 7.1. Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier VS Remedy Web services- both are same?
I believe you're confusing web client with web services. Web services are frequently just Internet application programming interfaces (API) that can be accessed over a network, such as the Internet, and executed on a remote system hosting the requested services. Typically, web services use Extensible Markup Language (XML) messages that follow the Simple Object Access Protocol (SOAP) standard and have been popular with traditional enterprise. Web services can also be used to implement an architecture according to Service-oriented architecture (SOA) concepts, where the basic unit of communication is a message, rather than an operation. This is often referred to as message-oriented services. SOA Web services are supported by most major software vendors. loose coupling is possible, because the focus is on the contract that WSDL provides, rather than the underlying implementation details. For example, AR System provides a web service out-of-the-box that enables an external application to create, edit or delete a user or group. ITSM provides web services that enable an external application to open a ticket or query a status. The fact that you can create a form and view it in both the Remedy User tool and the Mid-Tier has nothing to do with web services. In that case, your browser is communicating to the Mid-Tier using HTTP, and the Mid-Tier is communicating with the server over a traditional API. The Mid-Tier is enabling the form to be rendered within your browser and performing other tasks that normally are done on the local client but can't be done in a browser (e.g. active links). Web services is not used for this. If you Google a bit about web services, SOAP, SOA, WS-I or WSDL; that'd be a good first step. You can also look through the AR System documentation on implementing web services for more information on how to use it within AR System. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of surya4u Sent: Wednesday, June 17, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Mid tier VS Remedy Web services- both are same? All the forms that we create in Remedy administrator can be viewed in Remedy mid tier. It can be configured via mid tier configuration tool... Why there is a functionality called Web services? only thing i can think of is operations like get,set,create.. When the Remedy server is down...both mid tier and also web services will be down... in which case,Remedy web services will be useful? Even without web services, programmer's can call mid tier based remedy forms in their programs..really confused...anyone please explain...!! -- View this message in context: http://n2.nabble.com/Mid-tier-VS-Remedy-Web-services--both-are-same--tp3094912p3094912.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Senior Remedy Consultant available
Due to a miscommunication between my current client and the agency that placed me here, I just found out that the contract that I expected to carry me through the summer is ending abruptly at the end of June. That means that I am available pretty much immediately for upcoming Remedy and/or ITSM implementation and/or customization work. I am ITIL certified, I have 12 years experience with AR System, 3+ years of ITSM 7 experience, and have even installed ITSM 7.5 and played a bit with that. My documentation skills are excellent, and I am also an experienced and certified Remedy trainer. I have the ability to work comfortably alone, or as any part of a team. I am based in Seattle, and can work remotely, but am willing to travel as necessary. I prefer to work on the West coast, but anywhere in the U.S. is open for the right project. Rates are negotiable, depending on the work, duration, and location. My resume and references are available on request. Rick Cook Remedy Approved Consultant 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier 7.5 with ARS 6.3 p20?
Mac, yes I now see that mid-tier 7.1 is an option. Dennis, I thought I had to have mid-tier at the same level as ARS (6.3) to use web services. Thanks for the tip. I don't foresee using web services in near future, at least not until ARS is upgraded as well, so I am think of going with 7.1. Thank you guys. On Wed, Jun 17, 2009 at 4:53 PM, Dennis Rubleddru...@rockwellcollins.com wrote: ** If you intend to use web services you can't go beyond mid-tier 7.0.1 patch 3. Regards, Dennis Ray T. cool.deve...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/17/2009 03:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Mid-tier 7.5 with ARS 6.3 p20? Hi all, I have ARS server 6.3 p20 in Solaris environment. I am adding Mid-tier in the environment and I am trying to pick the right version of mid-tier. ARS server upgrade probably won't happen soon, but eventually will *perhaps* in a few months. Reading install guide and compatibility matrix, I can't tell if mid-tier 7.5 will work with ARS 6.3. Anyone knows? If not mid-tier 7.5, what is the highest mid-tier version I can use? Hoping it's 7.1. Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier VS Remedy Web services- both are same?
Refering to application Internet programming interfaces (API)... do you mean AR System API (arapiXX lib's) ?? No. That's the point. Web Services typically doesn't use the AR System API directly. You set up an interface form to the function that you want called from the outside world and call that interface via HTTP/SOAP/XML. By using web services you avoid having to recompile your application if the API changes in some way. That's what gets you your loose coupling. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Tadeu A PINTO-CINQ [mailto:tadeu.a.pinto-c...@hsbc.com.br] Sent: Wednesday, June 17, 2009 4:19 PM To: Easter, David Cc: arslist@ARSLIST.ORG Subject: Re: Mid tier VS Remedy Web services- both are same? Great explanation... I have a question ... Refering to application Internet programming interfaces (API)... do you mean AR System API (arapiXX lib's) ?? Thanks in advance. Tadeu Easter, David david_eas...@b MC.COM Para Enviado por:arslist@ARSLIST.ORG Action Requestcc System discussion list Assunto (ARSList) Re: Mid tier VS Remedy Web services- arsl...@arslis both are same? T.ORG 17 Jun 2009 18:06 Tamanho do Email:8156 Favor responder a arsl...@arslist .ORG I believe you're confusing web client with web services. Web services are frequently just Internet application programming interfaces (API) that can be accessed over a network, such as the Internet, and executed on a remote system hosting the requested services. Typically, web services use Extensible Markup Language (XML) messages that follow the Simple Object Access Protocol (SOAP) standard and have been popular with traditional enterprise. Web services can also be used to implement an architecture according to Service-oriented architecture (SOA) concepts, where the basic unit of communication is a message, rather than an operation. This is often referred to as message-oriented services. SOA Web services are supported by most major software vendors. loose coupling is possible, because the focus is on the contract that WSDL provides, rather than the underlying implementation details. For example, AR System provides a web service out-of-the-box that enables an external application to create, edit or delete a user or group. ITSM provides web services that enable an external application to open a ticket or query a status. The fact that you can create a form and view it in both the Remedy User tool and the Mid-Tier has nothing to do with web services. In that case, your browser is communicating to the Mid-Tier using HTTP, and the Mid-Tier is communicating with the server over a traditional API. The Mid-Tier is enabling the form to be rendered within your browser and performing other tasks that normally are done on the local client but can't be done in a browser (e.g. active links). Web
Respuesta automatica de Ruben Arellano
entre el 18 y 19 de Junio estare en curso sin acceso al correo electronico ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
