date:20091026

There use to be a startup string that would reset the Demo account. That is
something toggle you could put at that start of the arserver. Its been a
long time and in my old age I have forgotten it.

 Maybe some one has that string.

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:

 Hello All,

 By default I know there is no password for Demo, since lot of people
 in our team has started logging in using Demo.

 I tried changing it by going into user form. Now, unable to login
 through Demo / and the new password created in the user form.

 Is there a way to reset the password for Demo.Tried logging in through
 other accounts AppAdmin , etc but can't view user form through those
 accounts .


 Please advise,

 Raj


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ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
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Task Flow bugs corrected

2009-10-26 Thread Charles Baldi

All,
For anyone who is using the Task Flow engine in Change Management in more
than a trivial way, you may have encountered bugs that prevent a built flow
from behaving as expected.  We did.  After several unhelpful and
time-wasting discussions with BMC support, we tracked-down and fixed a
handful of bugs in the Task Flow engine.

Context: ITSM 7.0.03, patch 008.

Hoping this may be useful to others, here are the corrections that we made
and why.

1.  Filter TMS:TAS:Bypassed_MarkFlowTo_NotFollowed
The If Action - Push Fields was setting the Flow Status to Flow Followed
rather than Flow Not Followed as its name says.  This was causing a flow
that should be bypassed appear as if it was still active.  The correction
was to modify the Push Fields to set Status = “Flow Not Followed”
== This was the principle bug we found.  Fixing this caused the bypass of
Task Groups to function properly.

2.  Filter TMS:FLW:Bypassed_TaskEvaluate`!
The Run If qualification was looking for Status = Flow Followed to check
for bypassed rather than Flow Not Followed.  No doubt this bug was hidden
because of the first one above (or created because the first one could not
be found.)  The correction was to change the Run If condition to check for
Status = Flow Not Followed.

3.  Filter TMS:TGR:Bypassed`!
This filter was not properly setting the DO variable zTmpInternal when a
Task Group within another Task Group was being bypassed.  When this happened
the change of Status to Bypassed was being interpreted as a user input
change which caused the filter TMS:SHR:Inactive_StatusLock to generate an
error.  This caused all pending flow updates to roll back leaving the flow
unusable.  The correction was to add  zTmpInternal = Yes to the third Push
Fields If Action.

4.  Filter TMS:FLW:CheckForOtherFailedFlows
I consider this a defect.  In a merged flow (i.e., a Task with multiple
input flows) if ANY input flow was bypassed, this filter caused the task and
all downstream flows to also be bypassed.  This is not the behavior I
expect.  When I have Flow To Successor when = All Complete (in the flow
definition) I consider a bypassed input flow to be a completed flow.
Therefore if any input is closed normally, then the multiple-input task
should be activated normally.  The multiple-input task should only be
bypassed if ALL inputs are bypassed.  This is important because using Any
Complete in the flow is not an adequate solution.  I want the multi-input
task to activate only when all inputs are completed or bypassed.  Setting
the flow to Any Complete would allow the task to fire prematurely.  The
correction was to DISABLE the filter.

5.  Filter TMS:SHR:varSetNameAsSourceForLabel.  Despite what its help text
says, this was only setting the source field for a data label if the data
variable was an OUTPUT.  We need the labels to be set when they are INPUT as
well.  My correction was to copy the filter and add the opposite condition,
in this case ('zTmpVariableID' != $NULL)

I hope this saves someone some time and pain.

Regards,
Chuck Baldi

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Re: Re : AIE 7.1 data conversion - RESOLVED

2009-10-26 Thread Sabyson Fernandes

I faced similar issues with data imports using AIE. To get around limitations 
of AIE, I create SQL views and perform data manipulation using SQL functions 
such as convert, dateadd etc. Once the view is created, simply point the AIE 
job to the view and perform simple field and sql column mappings.

Hope this helps.





From: Frex Popo frexp...@yahoo.fr
To: arslist@ARSLIST.ORG
Sent: Mon, October 26, 2009 11:16:13 AM
Subject: Re: Re : AIE 7.1 data conversion - RESOLVED

** 
Good question :) 
All I did was use funtion|substr  which did work but should not have worked, 
I mean loaded the data but I am still getting warnings, stating data type 
conflict which I am working on.
Thanks

--- En date de : Lun 26.10.09, jham36 jha...@gmail.com a écrit :


De: jham36 jha...@gmail.com
Objet: Re: Re : AIE 7.1 data conversion - RESOLVED
À: arslist@ARSLIST.ORG
Date: Lundi 26 Octobre 2009, 15h47


What was the solution?



On Oct 26, 9:43 am, Frex Popo frexp...@yahoo.fr wrote:
 Thanks

 --- En date de : Lun 26.10.09, Frex Popo frexp...@yahoo.fr a écrit :

 De: Frex Popo frexp...@yahoo.fr
 Objet: AIE 7.1 data conversion
 À: arsl...@arslist.org
 Date: Lundi 26 Octobre 2009, 14h20

 Hello everyone,
  
 I have a table on a remote database (SQL Server 2005) whose data we are 
 reading to a local form in Remedy. One of the columns in the remote table is 
 of type INTEGER. The target column in the remedy form is of type character. 
 I need to be able to convert the INTEGER data to charaters within the AIE 
 mapping. I am trying to avoid adding a filter to the form to the do the 
 conversion. I looked at the AIE manual but did not see a function to do 
 this. I have perhaps missed something but the only one I could see is the 
 SQL| and the targetSQL| statements...
  
 Any thoughts?
  
 Many thanks
 frex
  

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Re: Is there a forum for BMC Service Desk Express?

There's also the area on the BMC Developer Network:

http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/bmc_it_service_management_express


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gareth Oliver
Sent: Sunday, October 18, 2009 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is there a forum for BMC Service Desk Express?

**
Hi Angus,

Yes there is, it is based on the Yahoo Groups mailing list.

http://groups.yahoo.com/group/magicsolutions

Regards,
Gareth


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Angus Comber
Sent: Monday, 19 October 2009 7:01 AM
To: ARSList
Subject: Is there a forum for BMC Service Desk Express?
**
And if so can someone please provide a link.

Sorry, I know off-topic here, but thought people on here would know.

Angus

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Re: 7.5 or 7.6

There were some places where the alt tag was incorrect - for example on buttons 
for increasing or lowering weight.  Those have been corrected, to the best of 
my knowledge, in ITSM 7.6 applications.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
What are the issues with 508 compliance?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets 
released very soon.

mike


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Re: 7.5 or 7.6

Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

There were some places where the alt tag was incorrect - for example on
buttons for increasing or lowering weight.  Those have been corrected, to
the best of my knowledge, in ITSM 7.6 applications.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

What are the issues with 508 compliance?

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets
released very soon.
 
mike
 

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Re: 7.5 or 7.6

Tim,

  If you know of specific defects that affect the usability of AR System 7.5.00 
for disabled persons, please do contact BMC Support and log those defects so 
they can be corrected.  Significant effort has been taken by BMC in recent 
releases to ensure that the web client follows the guidelines set forward by 
Section 508 to the maximum extent possible.  BMC is confident that our AR 
System based solutions can meet or exceed the review processes of agencies in 
the area of Section 508 - and we have, in fact, passed those reviews in many 
large U.S. Government agencies.  A Voluntary Product Assessment Template (VPAT) 
can be made upon request to any customer who needs further information on this 
topic.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
There were some places where the alt tag was incorrect - for example on buttons 
for increasing or lowering weight.  Those have been corrected, to the best of 
my knowledge, in ITSM 7.6 applications.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
What are the issues with 508 compliance?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets 
released very soon.

mike


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Re: Password for Demo Account ? Reset.

2009-10-26 Thread Arbot Drone

Not comfortable posting the EXACT string to the list.  But the external
utility used for this purpose is ARCACHE.EXE.

 

Instructions for ARCACHE.EXE usage can be found in the ARSystem
Configuring document.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

 

** 

There use to be a startup string that would reset the Demo account. That
is something toggle you could put at that start of the arserver. Its
been a long time and in my old age I have forgotten it. 

 

 Maybe some one has that string.

 

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj


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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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ARS 7.5 Patch 002 crash

2009-10-26 Thread John Sundberg


Any suggestions?



(I know Mid-tier (tomcat) was being restarted)

Wondering -- how to interpret this.

Is the ARS log saying that it crashed and the last thing it was trying  
to do was an appadmin Mid-tier logging in?


Or -- was that it the last successful thing it did.


-John

Solaris:

Mon Oct 26 10:39:00 2009  390635 : AR System server terminated when a  
signal/exception was received by the server (ARNOTE 20)

Mon Oct 26 10:39:00 2009 11
   Timestamp: 1256571540.5126
   Thread Id: 40
   Version: 7.5.00 Patch 002 200906100308 Jun 10 2009 04:13:52
   ServerName: xx84
   Database: SQL -- Oracle
   Hardware: sun4v
   OS: SunOS 5.10
   RPC Id: 1434702
   RPC Call: 61 (EXEC)
   RPC Queue: 390635
   Client: User appadmin from Mid-tier (protocol 14) at IP address  
192.123.114.26

   Form:
   Logging On:

Stacks:
/usr/remedy/ARSystem/bin/arserverd:DumpStackTrace+0x110
/usr/remedy/ARSystem/bin/arserverd:SignalTrapProc+0x228
/lib/sparcv9/libc.so.1:0xd614c
/lib/sparcv9/libc.so.1:0xc9ce8
/lib/sparcv9/libc.so.1:0xc9ee0
/usr/remedy/ARSystem/bin/arserverd:ShowARValueStruct+0xcd4 [ Signal 11  
(SEGV)]

/usr/remedy/ARSystem/bin/arserverd:ShowARAssignStruct+0xd4
/usr/remedy/ARSystem/bin/arserverd:ShowARArithOpAssignStruct+0x208
/usr/remedy/ARSystem/bin/arserverd:ShowARAssignStruct+0x380
/usr/remedy/ARSystem/bin/arserverd:GetValueForParseCommand+0x20a0
/usr/remedy/ARSystem/bin/arserverd:arexecuteprocess_14_svc+0xca0
/usr/remedy/ARSystem/bin/arserverd:HandleRPCs+0x2c2f4
/usr/remedy/ARSystem/bin/arserverd:WorkerThread+0xcb0
/usr/remedy/ARSystem/bin/arserverd:RestartableThreadMain+0x88
/usr/remedy/ARSystem/bin/arserverd:UnixThreadStartRoutine+0x17c
/lib/sparcv9/libc.so.1:0xd6020
Mon Oct 26 10:39:02 2009 : Action Request System(R) Server Version  
7.5.00 Patch 002 200906100308

(c) Copyright 1991-2009 BMC Software, Inc.




--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com






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AW: Password for Demo Account ? Reset.

2009-10-26 Thread Conny Martin

you can add a new user with arcache
 
arcache -d -Ua -e001 -n tmp_admin -lw 1 -g '1;' -s localhost
this will add a user tmp_admin with an empty password. If you're on ARS
version  6.3 you must ommit -s localhost
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Arbot Drone
Gesendet: Montag, 26. Oktober 2009 18:06
An: arslist@ARSLIST.ORG
Betreff: Re: Password for Demo Account ? Reset.


** 

Not comfortable posting the EXACT string to the list.  But the external
utility used for this purpose is ARCACHE.EXE.

 

Instructions for ARCACHE.EXE usage can be found in the ARSystem
Configuring document.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

 

** 

There use to be a startup string that would reset the Demo account. That
is something toggle you could put at that start of the arserver. Its
been a long time and in my old age I have forgotten it. 

 

 Maybe some one has that string.

 

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj


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Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: 7.5 or 7.6

Yes, I already have.

 

The main concerns center around:

The status flow bar and the significant use of images (which are not read by
a screen reader and are not recognized as a tab stop). Images cannot be the
only means to convey a message/result/status.

Trim text which are not read by a screen reader and not recognized as a tab
stop. Trim text cannot be the only means to convey a message/result/status.

Field data is not automatically read by JAWS and the key commands to enforce
data reads are not consistent. NOTE: In JAWS 7 data was read automatically.
So it seems some functionality has been lost either in the application or it
might be a JAWS 10 thing, but we have not been able to find a JAWS 10
setting for this.

Field tabbing issues. Tabbing in order is extremely important.

Data visualization fields.

 

These were the biggest issues encountered in a 4-5 hour brief run through on
7.5 (via mid-tier) with JAWS 10.

More issues as encountered are being reported.

 

Regards,

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Tim,

 

  If you know of specific defects that affect the usability of AR System
7.5.00 for disabled persons, please do contact BMC Support and log those
defects so they can be corrected.  Significant effort has been taken by BMC
in recent releases to ensure that the web client follows the guidelines set
forward by Section 508 to the maximum extent possible.  BMC is confident
that our AR System based solutions can meet or exceed the review processes
of agencies in the area of Section 508 - and we have, in fact, passed those
reviews in many large U.S. Government agencies.  A Voluntary Product
Assessment Template (VPAT) can be made upon request to any customer who
needs further information on this topic.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

There were some places where the alt tag was incorrect - for example on
buttons for increasing or lowering weight.  Those have been corrected, to
the best of my knowledge, in ITSM 7.6 applications.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

What are the issues with 508 compliance?

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets
released very soon.
 
mike
 

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Re: Password for Demo Account ? Reset.

2009-10-26 Thread LJ Longwing

Howard,
If you would like the exact string, I believe I have posted it to the list a
couple of times in the past...you should be able to find it fairly easily
via google

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arbot Drone
Sent: Monday, October 26, 2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.


** 

Not comfortable posting the EXACT string to the list.  But the external
utility used for this purpose is ARCACHE.EXE.

 

Instructions for ARCACHE.EXE usage can be found in the ARSystem
Configuring document.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

 

** 

There use to be a startup string that would reset the Demo account. That is
something toggle you could put at that start of the arserver. Its been a
long time and in my old age I have forgotten it. 

 

 Maybe some one has that string.

 

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj


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CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: 7.5 or 7.6

And if you recall, I was part of one of those large U.S. Government
Agencies efforts. Probably the biggest one you had to deal with. But we had
to do some MAJOR re-work of the app we had at that time (5.5) in order to
get that sign-off. The strategies we used and developed partnering with BMC
were not fully utilized in 7.5. 

For example, we had to convert every single piece of trim text to character
fields displayed as text so that they could be recognized as a tab stop by
JAWS and WindowEyes. 

We had to develop a totally keyboard functional field level help system. 

We had to strip out images and replace them with character fields containing
data that could be read by a screen reader.

These were just a few.

 

As a result of that effort with us, BMC came up with some great new coding
ideas and functionality that was released as part of the 7.0 code line and
some good new strategies in implementation.

But (IMHO), it's not the technology or strategy  that is missing, it's the
lack of implementation of that technology or strategy. 

I understand that the effort required to deliver a truly Section 508
compliant app is tremendous, but..

 

Regards,

Tim

 

From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] 
Sent: Monday, October 26, 2009 1:12 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: 7.5 or 7.6

 

Yes, I already have.

 

The main concerns center around:

The status flow bar and the significant use of images (which are not read by
a screen reader and are not recognized as a tab stop). Images cannot be the
only means to convey a message/result/status.

Trim text which are not read by a screen reader and not recognized as a tab
stop. Trim text cannot be the only means to convey a message/result/status.

Field data is not automatically read by JAWS and the key commands to enforce
data reads are not consistent. NOTE: In JAWS 7 data was read automatically.
So it seems some functionality has been lost either in the application or it
might be a JAWS 10 thing, but we have not been able to find a JAWS 10
setting for this.

Field tabbing issues. Tabbing in order is extremely important.

Data visualization fields.

 

These were the biggest issues encountered in a 4-5 hour brief run through on
7.5 (via mid-tier) with JAWS 10.

More issues as encountered are being reported.

 

Regards,

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Tim,

 

  If you know of specific defects that affect the usability of AR System
7.5.00 for disabled persons, please do contact BMC Support and log those
defects so they can be corrected.  Significant effort has been taken by BMC
in recent releases to ensure that the web client follows the guidelines set
forward by Section 508 to the maximum extent possible.  BMC is confident
that our AR System based solutions can meet or exceed the review processes
of agencies in the area of Section 508 - and we have, in fact, passed those
reviews in many large U.S. Government agencies.  A Voluntary Product
Assessment Template (VPAT) can be made upon request to any customer who
needs further information on this topic.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

There were some places where the alt tag was incorrect - for example on
buttons for increasing or lowering weight.  Those have been corrected, to
the best of my knowledge, in ITSM 7.6 applications.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

What are the

Re: AW: Password for Demo Account ? Reset.


Is that string for 7.x ?

Sent from Howard Richter's iPhone

On Oct 26, 2009, at 1:11 PM, Conny Martin conny.mar...@t-systems.com  
wrote:



**
you can add a new user with arcache

arcache -d -Ua -e001 -n tmp_admin -lw 1 -g '1;' -s localhost
this will add a user tmp_admin with an empty password. If you're on  
ARS version  6.3 you must ommit -s localhost


HTH

Kind Regards Conny

Von: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] Im Auftrag von Arbot Drone

Gesendet: Montag, 26. Oktober 2009 18:06
An: arslist@ARSLIST.ORG
Betreff: Re: Password for Demo Account ? Reset.

**
Not comfortable posting the EXACT string to the list.  But the  
external utility used for this purpose is ARCACHE.EXE.


Instructions for ARCACHE.EXE usage can be found in the ARSystem “Con 
figuring” document.


From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter

Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

**
There use to be a startup string that would reset the Demo account.  
That is something toggle you could put at that start of the  
arserver. Its been a long time and in my old age I have forgotten it.


 Maybe some one has that string.

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:
Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj

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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the  
Answers Are_
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Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:  
Where the Answers Are_


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Re: Password for Demo Account ? Reset.

2009-10-26 Thread Joe DeSouza

You could also do this at DB level by resetting the password in the view user_x 
and the cache table user_cache.

update user_x set password = null where login_name = 'Demo';
update user_cache set password = null where username = 'Demo';
commit;

user_x is a view of the User table as you see in your User tool, and user_cache 
is the user cache table, where the system actually reads the password from 
while authenticating. Having reset the password value in both these tables, you 
would be good to go..

Make sure that you do not have multiple entries for Demo in the user_cache 
table.. It had happened on one of my customers system, we have no idea what 
caused that.. that did give us authentication problems too - only that it would 
authenticate Demo with either of the two passwords on both those records.. If 
you see multiple records in the user_cache table for the username Demo, delete 
all except one of those records.. Be cautious of not deleting records belonging 
to other users or you will cause other problems..

Joe





From: Howard Richter hbr4...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Mon, October 26, 2009 11:31:23 AM
Subject: Re: Password for Demo Account ? Reset.

** 
There use to be a startup string that would reset the Demo account. That is 
something toggle you could put at that start of the arserver. Its been a long 
time and in my old age I have forgotten it. 

 Maybe some one has that string.

Howard


On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj

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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_




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Re: Password for Demo Account ? Reset.

2009-10-26 Thread Raj

Hi Joe,
Thank you for the reply.

Can I ask you one more questions, sorry but this issue has been
bugging for a while.

Still unable to resolve this database restoration issue. Is there a
way to rest the DB password.Tried through DB tab in server settings
but failed giving sql error.
also when tried to restore the Database from one server to other
server got a sql error ARERR 552 ( Login failure).

Here's the post.

-
Where to make changes for DOMAIN change ?

http://groups.google.com/group/arslist/browse_thread/thread/99e11928969eb6eb/25e4d7c1cea6fd04?hl=enlnk=gstq=domain+change#25e4d7c1cea6fd04

Please advise,
Thanks,
Raj

On Oct 26, 10:52 am, Joe DeSouza joe_rem...@yahoo.com wrote:
You could also do this at DB level by resetting the password in the
view user_x and the cache table user_cache.

update user_x set password = null where login_name = 'Demo';
update user_cache set password = null where username = 'Demo';
commit;

user_x is a view of the User table as you see in your User tool, and
user_cache is the user cache table, where the system actually reads the
password from while authenticating. Having reset the password value in both
these tables, you would be good to go..

Make sure that you do not have multiple entries for Demo in the user_cache
table.. It had happened on one of my customers system, we have no idea what
caused that.. that did give us authentication problems too - only that it
would authenticate Demo with either of the two passwords on both those
records.. If you see multiple records in the user_cache table for the
username Demo, delete all except one of those records.. Be cautious of not
deleting records belonging to other users or you will cause other problems..

Joe

From: Howard Richter hbr4...@gmail.com
To: arsl...@arslist.org
Sent: Mon, October 26, 2009 11:31:23 AM
Subject: Re: Password for Demo Account ? Reset.

**
There use to be a startup string that would reset the Demo account. That is
something toggle you could put at that start of the arserver. Its been a long
time and in my old age I have forgotten it.

Maybe some one has that string.

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj ravi6...@gmail.com wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .

Please advise,

Raj

___
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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile =http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

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Re: 7.5 or 7.6

Ø  These were the biggest issues encountered in a 4-5 hour brief run through on 
7.5 (via mid-tier) with JAWS 10.

Unfortunately, JAWS 10 implements changes that are incompatible with how 
structures are read with JAWS 7.0.1 - which is what AR System 7.5.00 (and 
therefore ITSM 7.x) was coded against.  BMC is attempting to compensate for 
this incompatibility introduced by Freedom Scientific in our AR System 8.0.00 
release, which will support JAWS 10.

For apples to apples review, it would be best to use JAWS 7.0.1 - which is 
stated in the compatibility matrix as the supported screen reader - for use 
with AR System 7.5.00.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Yes, I already have.

The main concerns center around:
The status flow bar and the significant use of images (which are not read by a 
screen reader and are not recognized as a tab stop). Images cannot be the only 
means to convey a message/result/status.
Trim text which are not read by a screen reader and not recognized as a tab 
stop. Trim text cannot be the only means to convey a message/result/status.
Field data is not automatically read by JAWS and the key commands to enforce 
data reads are not consistent. NOTE: In JAWS 7 data was read automatically. So 
it seems some functionality has been lost either in the application or it might 
be a JAWS 10 thing, but we have not been able to find a JAWS 10 setting for 
this.
Field tabbing issues. Tabbing in order is extremely important.
Data visualization fields.

These were the biggest issues encountered in a 4-5 hour brief run through on 
7.5 (via mid-tier) with JAWS 10.
More issues as encountered are being reported.

Regards,
Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Tim,

  If you know of specific defects that affect the usability of AR System 7.5.00 
for disabled persons, please do contact BMC Support and log those defects so 
they can be corrected.  Significant effort has been taken by BMC in recent 
releases to ensure that the web client follows the guidelines set forward by 
Section 508 to the maximum extent possible.  BMC is confident that our AR 
System based solutions can meet or exceed the review processes of agencies in 
the area of Section 508 - and we have, in fact, passed those reviews in many 
large U.S. Government agencies.  A Voluntary Product Assessment Template (VPAT) 
can be made upon request to any customer who needs further information on this 
topic.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
There were some places where the alt tag was incorrect - for example on buttons 
for increasing or lowering weight.  Those have been corrected, to the best of 
my knowledge, in ITSM 7.6 applications.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
What are the issues with 508 compliance?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of michael campbell

Re: Task Flow bugs corrected

FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task phasing 
is in use. Here it the statement form BMC Support, when I submitted the ticket 
months ago:

There is a hidden field associated with the TMS:Task form, State (10003019).  
This field must be set to Active for the task to allow a status change.  For 
some reason, the OOB workflow has been found to intermittently fail in setting 
this.  The exact cause is still under evaluation. The defect related to this is 
SW00316007.

Bug SW00324022 was also created for the same defect, it is the one referenced 
in the ITSM 7.6 release notes. In addition to this bug, there is bug 
SW00345321, also referenced in the ITSM 7.6 release notes, about task phasing 
too.

Because of these bugs, it is not recommended to use the task phasing 
functionality introduced in ITSM 7.5.1. Seems to me all the Task management 
module code needs to be reviewed and clean up.  

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Charles Baldi
Sent: Mon 10/26/09 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Task Flow bugs corrected
 
All,
For anyone who is using the Task Flow engine in Change Management in more
than a trivial way, you may have encountered bugs that prevent a built flow
from behaving as expected.  We did.  After several unhelpful and
time-wasting discussions with BMC support, we tracked-down and fixed a
handful of bugs in the Task Flow engine.

Context: ITSM 7.0.03, patch 008.

Hoping this may be useful to others, here are the corrections that we made
and why.

1.  Filter TMS:TAS:Bypassed_MarkFlowTo_NotFollowed
The If Action - Push Fields was setting the Flow Status to Flow Followed
rather than Flow Not Followed as its name says.  This was causing a flow
that should be bypassed appear as if it was still active.  The correction
was to modify the Push Fields to set Status = Flow Not Followed
== This was the principle bug we found.  Fixing this caused the bypass of
Task Groups to function properly.

2.  Filter TMS:FLW:Bypassed_TaskEvaluate`!
The Run If qualification was looking for Status = Flow Followed to check
for bypassed rather than Flow Not Followed.  No doubt this bug was hidden
because of the first one above (or created because the first one could not
be found.)  The correction was to change the Run If condition to check for
Status = Flow Not Followed.

3.  Filter TMS:TGR:Bypassed`!
This filter was not properly setting the DO variable zTmpInternal when a
Task Group within another Task Group was being bypassed.  When this happened
the change of Status to Bypassed was being interpreted as a user input
change which caused the filter TMS:SHR:Inactive_StatusLock to generate an
error.  This caused all pending flow updates to roll back leaving the flow
unusable.  The correction was to add  zTmpInternal = Yes to the third Push
Fields If Action.

4.  Filter TMS:FLW:CheckForOtherFailedFlows
I consider this a defect.  In a merged flow (i.e., a Task with multiple
input flows) if ANY input flow was bypassed, this filter caused the task and
all downstream flows to also be bypassed.  This is not the behavior I
expect.  When I have Flow To Successor when = All Complete (in the flow
definition) I consider a bypassed input flow to be a completed flow.
Therefore if any input is closed normally, then the multiple-input task
should be activated normally.  The multiple-input task should only be
bypassed if ALL inputs are bypassed.  This is important because using Any
Complete in the flow is not an adequate solution.  I want the multi-input
task to activate only when all inputs are completed or bypassed.  Setting
the flow to Any Complete would allow the task to fire prematurely.  The
correction was to DISABLE the filter.

5.  Filter TMS:SHR:varSetNameAsSourceForLabel.  Despite what its help text
says, this was only setting the source field for a data label if the data
variable was an OUTPUT.  We need the labels to be set when they are INPUT as
well.  My correction was to copy the filter and add the opposite condition,
in this case ('zTmpVariableID' != $NULL)

I hope this saves someone some time and pain.

Regards,
Chuck Baldi

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Re: Task Flow bugs corrected

Forgot to mention... because these bugs are open in ITSM 7.6, and therefore not 
fixed, it is recommended customers do not use the task phasing feature either 
in ITSM 7.5.1 or ITSM 7.6. Hopefully ITSM 8.0 will fix, or an ITSM 7.6 patch 

Guillaume


-Original Message-
From: Guillaume Rheault
Sent: Mon 10/26/09 2:47 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: Task Flow bugs corrected
 
FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task phasing 
is in use. Here it the statement form BMC Support, when I submitted the ticket 
months ago:

There is a hidden field associated with the TMS:Task form, State (10003019).  
This field must be set to Active for the task to allow a status change.  For 
some reason, the OOB workflow has been found to intermittently fail in setting 
this.  The exact cause is still under evaluation. The defect related to this is 
SW00316007.

Bug SW00324022 was also created for the same defect, it is the one referenced 
in the ITSM 7.6 release notes. In addition to this bug, there is bug 
SW00345321, also referenced in the ITSM 7.6 release notes, about task phasing 
too.

Because of these bugs, it is not recommended to use the task phasing 
functionality introduced in ITSM 7.5.1. Seems to me all the Task management 
module code needs to be reviewed and clean up.  

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Charles Baldi
Sent: Mon 10/26/09 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Task Flow bugs corrected
 
All,
For anyone who is using the Task Flow engine in Change Management in more
than a trivial way, you may have encountered bugs that prevent a built flow
from behaving as expected.  We did.  After several unhelpful and
time-wasting discussions with BMC support, we tracked-down and fixed a
handful of bugs in the Task Flow engine.

Context: ITSM 7.0.03, patch 008.

Hoping this may be useful to others, here are the corrections that we made
and why.

1.  Filter TMS:TAS:Bypassed_MarkFlowTo_NotFollowed
The If Action - Push Fields was setting the Flow Status to Flow Followed
rather than Flow Not Followed as its name says.  This was causing a flow
that should be bypassed appear as if it was still active.  The correction
was to modify the Push Fields to set Status = Flow Not Followed
== This was the principle bug we found.  Fixing this caused the bypass of
Task Groups to function properly.

2.  Filter TMS:FLW:Bypassed_TaskEvaluate`!
The Run If qualification was looking for Status = Flow Followed to check
for bypassed rather than Flow Not Followed.  No doubt this bug was hidden
because of the first one above (or created because the first one could not
be found.)  The correction was to change the Run If condition to check for
Status = Flow Not Followed.

3.  Filter TMS:TGR:Bypassed`!
This filter was not properly setting the DO variable zTmpInternal when a
Task Group within another Task Group was being bypassed.  When this happened
the change of Status to Bypassed was being interpreted as a user input
change which caused the filter TMS:SHR:Inactive_StatusLock to generate an
error.  This caused all pending flow updates to roll back leaving the flow
unusable.  The correction was to add  zTmpInternal = Yes to the third Push
Fields If Action.

4.  Filter TMS:FLW:CheckForOtherFailedFlows
I consider this a defect.  In a merged flow (i.e., a Task with multiple
input flows) if ANY input flow was bypassed, this filter caused the task and
all downstream flows to also be bypassed.  This is not the behavior I
expect.  When I have Flow To Successor when = All Complete (in the flow
definition) I consider a bypassed input flow to be a completed flow.
Therefore if any input is closed normally, then the multiple-input task
should be activated normally.  The multiple-input task should only be
bypassed if ALL inputs are bypassed.  This is important because using Any
Complete in the flow is not an adequate solution.  I want the multi-input
task to activate only when all inputs are completed or bypassed.  Setting
the flow to Any Complete would allow the task to fire prematurely.  The
correction was to DISABLE the filter.

5.  Filter TMS:SHR:varSetNameAsSourceForLabel.  Despite what its help text
says, this was only setting the source field for a data label if the data
variable was an OUTPUT.  We need the labels to be set when they are INPUT as
well.  My correction was to copy the filter and add the opposite condition,
in this case ('zTmpVariableID' != $NULL)

I hope this saves someone some time and pain.

Regards,
Chuck Baldi

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Platinum

Re: Password for Demo Account ? Reset.

2009-10-26 Thread Joe DeSouza

Raj,
 
First of all, whats your DB? Oracle? MS-SQL? Can't really comment on why your 
restoration may not be working cause different databases have different types 
of restoration tools, that work slightly differently from each other..
 
Can you log into the database using the ARAdmin username and its password using 
the database client and perform any transactions at all against any of the 
Remedy tables or views? Do a simple select or update to a non critical data 
form or record to confirm this.
 
If you reset the DB password from the DB client, you could set the DB-Password 
configuration line in the AR Configuration file in clear text and restart the 
ARS, the ARS will recognize that.. you can then reset this password using the 
Remedy configuration utility and the utility will encrypt the new password.. 
Check with your DBA on how often you can change your DB passwords though in 
case they have any such policies or you may get stuck with a clear text 
password in your config line for some time until you are allowed to change the 
password again..
 
Joe
　
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Raj
Sent: Monday, October 26, 2009 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.
 
Hi Joe,
 
Thank you for the reply.
 
Can I ask you one more questions, sorry but this issue has been bugging for a 
while.
 
Still unable to resolve this database restoration issue. Is there a way to rest 
the DB password.Tried through DB tab in server settings but failed giving sql 
error.
 
also when tried to restore the Database from one server to other server got a 
sql error ARERR 552 ( Login failure).
 
Here's the post.
　
-
Where to make changes for DOMAIN change ?
http://groups.google.com/group/arslist/browse_thread/thread/99e11928969eb6eb/25e4d7c1cea6fd04?hl=enlnk=gstq=domain+change#25e4d7c1cea6fd04
 
Please advise,
 
Thanks,
 
Raj




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Re: New ARSExport version

Hi Norbert, is there any reason why the version is not 1.0 ? Is it not ready 
for production?

Thanks, Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Norbert Bolmer
Sent: Sat 10/24/09 8:24 AM
To: arslist@ARSLIST.ORG
Subject: New ARSExport version

Hi All,

I'm pleased to announce a new version of ARSExport (version 0.73).

ARSExport supports you to export BMC Remedy Action Request System  
workflow objects while using a CSV file.
Do you track your workflow changes e. g with Server Events? Create a  
simple CSV-file with the types and names of the required objects,  
import it to ARSExport do some checks and create a DEF-file.
ARSExport was developed on Mac OS X with Netbeans 6.7, Java 1.6 (JRE  
required) and ARS Java API 7.5 (necessary files included in the  
download package). Tested under Windows XP, Linux and Mac Os X with AR  
server versions 7.1 and 7.5.
You will find the application on kenai.com 
http://kenai.com/projects/arsexport/downloads
A brief description you will find in the wiki 
http://kenai.com/projects/arsexport/pages/Home
Please mail your suggestions, comments or problems to arsexp...@bolmer.info
Thank you for using ARSExport.

Br,
Norbert

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Re: 7.5 or 7.6

Yes, using JAWS 7.0.1 results in the field data being read.

Still didnt address the images and trim text issues. It never did.

The reason we tried JAWS 10 is because JAWS 7.0.1 is off Freedoms support
matrix now. Has been for a while.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Ø  These were the biggest issues encountered in a 4-5 hour brief run through
on 7.5 (via mid-tier) with JAWS 10.

 

Unfortunately, JAWS 10 implements changes that are incompatible with how
structures are read with JAWS 7.0.1  which is what AR System 7.5.00 (and
therefore ITSM 7.x) was coded against.  BMC is attempting to compensate for
this incompatibility introduced by Freedom Scientific in our AR System
8.0.00 release, which will support JAWS 10.

 

For apples to apples review, it would be best to use JAWS 7.0.1  which is
stated in the compatibility matrix as the supported screen reader  for use
with AR System 7.5.00.  

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Yes, I already have.

 

The main concerns center around:

The status flow bar and the significant use of images (which are not read by
a screen reader and are not recognized as a tab stop). Images cannot be the
only means to convey a message/result/status.

Trim text which are not read by a screen reader and not recognized as a tab
stop. Trim text cannot be the only means to convey a message/result/status.

Field data is not automatically read by JAWS and the key commands to enforce
data reads are not consistent. NOTE: In JAWS 7 data was read automatically.
So it seems some functionality has been lost either in the application or it
might be a JAWS 10 thing, but we have not been able to find a JAWS 10
setting for this.

Field tabbing issues. Tabbing in order is extremely important.

Data visualization fields.

 

These were the biggest issues encountered in a 4-5 hour brief run through on
7.5 (via mid-tier) with JAWS 10.

More issues as encountered are being reported.

 

Regards,

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Tim,

 

  If you know of specific defects that affect the usability of AR System
7.5.00 for disabled persons, please do contact BMC Support and log those
defects so they can be corrected.  Significant effort has been taken by BMC
in recent releases to ensure that the web client follows the guidelines set
forward by Section 508 to the maximum extent possible.  BMC is confident
that our AR System based solutions can meet or exceed the review processes
of agencies in the area of Section 508  and we have, in fact, passed those
reviews in many large U.S. Government agencies.  A Voluntary Product
Assessment Template (VPAT) can be made upon request to any customer who
needs further information on this topic.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  


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Re: New ARSExport version

2009-10-26 Thread Norbert Bolmer


Hi Guillaume,

of course you can use it in production. The version is only an  
internal number.


The application will get version 1.0 when the export of DSO Mapping  
and Pools is implemented.


Thanks,
Norbert

Am 26.10.2009 um 19:53 schrieb Guillaume Rheault:

Hi Norbert, is there any reason why the version is not 1.0 ? Is it  
not ready for production?


Thanks, Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of  
Norbert Bolmer

Sent: Sat 10/24/09 8:24 AM
To: arslist@ARSLIST.ORG
Subject: New ARSExport version

Hi All,

I'm pleased to announce a new version of ARSExport (version 0.73).

ARSExport supports you to export BMC Remedy Action Request System
workflow objects while using a CSV file.
Do you track your workflow changes e. g with Server Events? Create a
simple CSV-file with the types and names of the required objects,
import it to ARSExport do some checks and create a DEF-file.
ARSExport was developed on Mac OS X with Netbeans 6.7, Java 1.6 (JRE
required) and ARS Java API 7.5 (necessary files included in the
download package). Tested under Windows XP, Linux and Mac Os X with AR
server versions 7.1 and 7.5.
You will find the application on kenai.com 
http://kenai.com/projects/arsexport/downloads
A brief description you will find in the wiki 
http://kenai.com/projects/arsexport/pages/Home
Please mail your suggestions, comments or problems to arsexp...@bolmer.info
Thank you for using ARSExport.

Br,
Norbert


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Looking for ways to validate or lock down and then audit foundation data changes

Good morning, afternoon and evening all,

Here is a question posed to BMC with no response so far.  As we know all of
the ITSM 7 foundation data has been placed in a number of different forms
with no way of placing this data some type of lock down or good audit trail
(other then the last one who modified the record).

So my question to the greatest and most intelligent group of Remedy
programmers that exists in this world or any world (if you believe that
there is Remedy in other worlds), is “How to audit and validate changes to
all foundation data and where is all of the data stored?”

That is if an audit of all changes to all foundation data is requested, how
could anyone provide that information, without modifying the system?

I was asked the question and had some programming ideas, but the customer is
trying to stay out of the box.



As always thanks,

,


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Task Flow bugs corrected

2009-10-26 Thread Charles Baldi

Thanks, that is good to know.  Because I suspected that there were many
other bugs in the task flow I did not label my post as resolved.

Chuck

On Mon, Oct 26, 2009 at 2:47 PM, Guillaume Rheault guilla...@dcshq.comwrote:

 **

 Forgot to mention... because these bugs are open in ITSM 7.6, and therefore
 not fixed, it is recommended customers do not use the task phasing feature
 either in ITSM 7.5.1 or ITSM 7.6. Hopefully ITSM 8.0 will fix, or an ITSM
 7.6 patch

 Guillaume



 -Original Message-
 From: Guillaume Rheault
 Sent: Mon 10/26/09 2:47 PM
 To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
 Subject: RE: Task Flow bugs corrected

 FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task
 phasing is in use. Here it the statement form BMC Support, when I submitted
 the ticket months ago:

 There is a hidden field associated with the TMS:Task form, State
 (10003019).  This field must be set to Active for the task to allow a status
 change.  For some reason, the OOB workflow has been found to intermittently
 fail in setting this.  The exact cause is still under evaluation. The defect
 related to this is SW00316007.

 Bug SW00324022 was also created for the same defect, it is the one
 referenced in the ITSM 7.6 release notes. In addition to this bug, there is
 bug SW00345321, also referenced in the ITSM 7.6 release notes, about task
 phasing too.

 Because of these bugs, it is not recommended to use the task phasing
 functionality introduced in ITSM 7.5.1. Seems to me all the Task management
 module code needs to be reviewed and clean up.

 Guillaume


 -Original Message-
 From: Action Request System discussion list(ARSList) on behalf of Charles
 Baldi
 Sent: Mon 10/26/09 11:32 AM
 To: arslist@ARSLIST.ORG
 Subject: Task Flow bugs corrected

 All,
 For anyone who is using the Task Flow engine in Change Management in more
 than a trivial way, you may have encountered bugs that prevent a built flow
 from behaving as expected.  We did.  After several unhelpful and
 time-wasting discussions with BMC support, we tracked-down and fixed a
 handful of bugs in the Task Flow engine.

 Context: ITSM 7.0.03, patch 008.

 Hoping this may be useful to others, here are the corrections that we made
 and why.

 1.  Filter TMS:TAS:Bypassed_MarkFlowTo_NotFollowed
 The If Action - Push Fields was setting the Flow Status to Flow Followed
 rather than Flow Not Followed as its name says.  This was causing a flow
 that should be bypassed appear as if it was still active.  The correction
 was to modify the Push Fields to set Status = Flow Not Followed
 == This was the principle bug we found.  Fixing this caused the bypass of
 Task Groups to function properly.

 2.  Filter TMS:FLW:Bypassed_TaskEvaluate`!
 The Run If qualification was looking for Status = Flow Followed to check
 for bypassed rather than Flow Not Followed.  No doubt this bug was hidden
 because of the first one above (or created because the first one could not
 be found.)  The correction was to change the Run If condition to check for
 Status = Flow Not Followed.

 3.  Filter TMS:TGR:Bypassed`!
 This filter was not properly setting the DO variable zTmpInternal when a
 Task Group within another Task Group was being bypassed.  When this
 happened
 the change of Status to Bypassed was being interpreted as a user input
 change which caused the filter TMS:SHR:Inactive_StatusLock to generate an
 error.  This caused all pending flow updates to roll back leaving the flow
 unusable.  The correction was to add  zTmpInternal = Yes to the third
 Push
 Fields If Action.

 4.  Filter TMS:FLW:CheckForOtherFailedFlows
 I consider this a defect.  In a merged flow (i.e., a Task with multiple
 input flows) if ANY input flow was bypassed, this filter caused the task
 and
 all downstream flows to also be bypassed.  This is not the behavior I
 expect.  When I have Flow To Successor when = All Complete (in the flow
 definition) I consider a bypassed input flow to be a completed flow.
 Therefore if any input is closed normally, then the multiple-input task
 should be activated normally.  The multiple-input task should only be
 bypassed if ALL inputs are bypassed.  This is important because using Any
 Complete in the flow is not an adequate solution.  I want the multi-input
 task to activate only when all inputs are completed or bypassed.  Setting
 the flow to Any Complete would allow the task to fire prematurely.  The
 correction was to DISABLE the filter.

 5.  Filter TMS:SHR:varSetNameAsSourceForLabel.  Despite what its help
 text
 says, this was only setting the source field for a data label if the data
 variable was an OUTPUT.  We need the labels to be set when they are INPUT
 as
 well.  My correction was to copy the filter and add the opposite condition,
 in this case ('zTmpVariableID' != $NULL)

 I hope this saves someone some time and pain.

 Regards,
 Chuck Baldi


 ___

Re: Looking for ways to validate or lock down and then audit foundation data changes

2009-10-26 Thread Joe DeSouza

Howard,

There is nothing currently that would let you do that within the framework of 
the application as it comes out of the box.

Even the Audit function available with the ARS Server post version 6.3, will 
not really do what you want. What you require calls for customization.

Since you say you want to validate foundation data change, you would probably 
need to build another front-end and a duplicate respository to every piece of 
foundation data you want to validate before updating. The data you want to 
update could be set up as a ticket in this duplicate repository, which could be 
reviewed by some sort of a approval team, and given the green flag commited to 
the actual foundation form that it belongs to.

The repository containing suggested updates to the foundation data could then 
hold the audit information as it would contain information of what that record 
was updated to over time..

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Howard Richter
Sent: Monday, October 26, 2009 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Looking for ways to validate or lock down and then audit foundation 
data changes

** 
Good morning, afternoon and evening all,

Here is a question posed to BMC with no response so far.  As we know all of the 
ITSM 7 foundation data has been placed in a number of different forms with no 
way of placing this data some type of lock down or good audit trail (other then 
the last one who modified the record).

So my question to the greatest and most intelligent group of Remedy programmers 
that exists in this world or any world (if you believe that there is Remedy in 
other worlds), is “How to audit and validate changes to all foundation data and 
where is all of the data stored?”

That is if an audit of all changes to all foundation data is requested, how 
could anyone provide that information, without modifying the system?

I was asked the question and had some programming ideas, but the customer is 
trying to stay out of the box.


As always thanks,

,
-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270




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Re: Looking for ways to validate or lock down and then audit foundation data changes

Joe,

Thanks just checking that I did not miss anythig.

Take care,

Howard

On Mon, Oct 26, 2009 at 4:29 PM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
  Howard,

 There is nothing currently that would let you do that within the framework
 of the application as it comes out of the box.

 Even the Audit function available with the ARS Server post version 6.3,
 will not really do what you want. What you require calls for customization.

 Since you say you want to validate foundation data change, you would
 probably need to build another front-end and a duplicate respository to
 every piece of foundation data you want to validate before updating. The
 data you want to update could be set up as a ticket in this duplicate
 repository, which could be reviewed by some sort of a approval team, and
 given the green flag commited to the actual foundation form that it belongs
 to.

 The repository containing suggested updates to the foundation data could
 then hold the audit information as it would contain information of what that
 record was updated to over time..

 Joe

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org]on Behalf Of Howard Richter
 Sent: Monday, October 26, 2009 4:00 PM
 To: arslist@ARSLIST.ORG
 Subject: Looking for ways to validate or lock down and then audit
 foundation data changes

 **
 Good morning, afternoon and evening all,

 Here is a question posed to BMC with no response so far.  As we know all of
 the ITSM 7 foundation data has been placed in a number of different forms
 with no way of placing this data some type of lock down or good audit trail
 (other then the last one who modified the record).

 So my question to the greatest and most intelligent group of Remedy
 programmers that exists in this world or any world (if you believe that
 there is Remedy in other worlds), is “How to audit and validate changes to
 all foundation data and where is all of the data stored?”

 That is if an audit of all changes to all foundation data is requested, how
 could anyone provide that information, without modifying the system?

 I was asked the question and had some programming ideas, but the customer
 is trying to stay out of the box.


 As always thanks,

 ,
 --
 Howard Richter
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 ITIL Foundation Certified
 E-Mail = hbr4...@gmail.com
 LinkedIn Profile = http://www.linkedin.com/in/hbr4270

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: New ARSExport version