Is there any explanation for Canceled filter processing due to error?
Hello all, I have a weird issue that seems to be happening continously. Below is a portion from server-side filter .log file that took my attention: /* Tue Sep 28 2010 12:24:43.4127 */ End of filter processing (phase 1) -- Operation - SET on ZZZ - AD01589874 /* Tue Sep 28 2010 12:24:43.4130 */ Restart of filter processing (phase 2) -- Operation - SET on YYY - 1308884 /* Tue Sep 28 2010 12:24:43.4159 */ Filter Level:0 Number Of Filters:404 Checking IMSA:MAIN:TASK:Task:Get WIP Task 0: Push Fields - IMSA:MAIN:Automated Pending:Task deferred from filter IMSA:MAIN:TASK:Task:Get WIP Task /* Tue Sep 28 2010 12:24:43.4189 */ End of filter processing (phase 2) -- Operation - SET on YYY - 1308884 /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to error /* Tue Sep 28 2010 12:24:45.2824 */ Start filter processing (phase 1) -- Operation - SET on XXX - 1308884 The message Canceled filter processing due to error occurs but there are no details for it. The whole event restarts after a delay of 2- to-9 seconds, as seen in this example it was only 2. My question would be, In which circumstances this message would appear? Best Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is there any explanation for Canceled filter processing due to error?
And here is the SQL .log file corresponding to the same process : /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 = '1308884' /* Tue Sep 28 2010 12:24:43.4317 */OK /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK /* Tue Sep 28 2010 12:24:45.3386 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,C112,... /* Tue Sep 28 2010 12:24:45.3738 */OK On Sep 29, 10:03 am, koray ko...@alkankoray.net wrote: Hello all, I have a weird issue that seems to be happening continously. Below is a portion from server-side filter .log file that took my attention: /* Tue Sep 28 2010 12:24:43.4127 */ End of filter processing (phase 1) -- Operation - SET on ZZZ - AD01589874 /* Tue Sep 28 2010 12:24:43.4130 */ Restart of filter processing (phase 2) -- Operation - SET on YYY - 1308884 /* Tue Sep 28 2010 12:24:43.4159 */ Filter Level:0 Number Of Filters:404 Checking IMSA:MAIN:TASK:Task:Get WIP Task 0: Push Fields - IMSA:MAIN:Automated Pending:Task deferred from filter IMSA:MAIN:TASK:Task:Get WIP Task /* Tue Sep 28 2010 12:24:43.4189 */ End of filter processing (phase 2) -- Operation - SET on YYY - 1308884 /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to error /* Tue Sep 28 2010 12:24:45.2824 */ Start filter processing (phase 1) -- Operation - SET on XXX - 1308884 The message Canceled filter processing due to error occurs but there are no details for it. The whole event restarts after a delay of 2- to-9 seconds, as seen in this example it was only 2. My question would be, In which circumstances this message would appear? Best Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Date format in character fields
Hi, I have a filter that is setting a date field to a charater field. The date ends up in a different format on 2 (seemingly) identical severs. Any ideas where the date format is being picked up when setting dates to character field in filters? Thanks Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Anyone has made use of this web based survey engine?
Joe/Charles, Our company has an acct with survey monkey but I couldn't find anything on there about passing values like the obvious Request ID without user input. Joe, in the solution you stumbled upon, did you see any of those features? I'll keep looking as well. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Date format in character fields
Hi, When you change regional settings, you must apply them to everything. It is not allways apparent which settings the unserlying system user running the AR Server is using... You can set envoronment variables for ARDATE etc in the armonitor.cfg before the Remedy-service is started. The armonitor.conf file settings work for unix/linux as well as windows. Sample lines in armonitor.cfg/conf before arserver is started. Environment-variable: ARDATE=%Y-%m-%d %H:%M:%S Environment-variable: ARDATEONLY=-MM-dd Environment-variable: ARTIMEONLY=HH:mm:ss As you see the ARDATE use the unix-type abreviations, and the other variables use the windows-style. I think this is still valid, but you may have to experiment... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have a filter that is setting a date field to a charater field. The date ends up in a different format on 2 (seemingly) identical severs. Any ideas where the date format is being picked up when setting dates to character field in filters? Thanks Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use “SurveyMK.com/yoursurveycode”http://surveymk.com/yoursurveycode” so it looks like “Survey Marketing” Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.
Re: Survey Monkey
I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycodehttp://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Date format in character fields
Thanks for the advice. I have resolved the issue by adding an ARDATE environment variable. Cheers Raido On Sep 29, 2010 1:58pm, Misi Mladoniczky m...@rrr.se wrote: Hi, When you change regional settings, you must apply them to everything. It is not allways apparent which settings the unserlying system user running the AR Server is using... You can set envoronment variables for ARDATE etc in the armonitor.cfg before the Remedy-service is started. The armonitor.conf file settings work for unix/linux as well as windows. Sample lines in armonitor.cfg/conf before arserver is started. Environment-variable: ARDATE=%Y-%m-%d %H:%M:%S Environment-variable: ARDATEONLY=-MM-dd Environment-variable: ARTIMEONLY=HH:mm:ss As you see the ARDATE use the unix-type abreviations, and the other variables use the windows-style. I think this is still valid, but you may have to experiment... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have a filter that is setting a date field to a charater field. The date ends up in a different format on 2 (seemingly) identical severs. Any ideas where the date format is being picked up when setting dates to character field in filters? Thanks Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Entreprise Integration Engine. How to import CIs' relationships
Hi, We are going to do an import of ci’s data into its CMDB class. To do that, we will use ‘Enterprise Integration Engine’ utility. The source will be a .csv file and the destination the appropriate class. Once created the corresponding mapping with the .csv and the class fields, the doubt is how to map also the ci’s relationships. I want to say the content of the Relationship, People and Contract tabs that are showed in the AST:xx form. Is there any way to do it automatically? What is the most adequate way to import these relationships? The class mapping will only work with the CMDB class fields. I have all the information (class fields and relationship one) in each record, for instance: Ci1Name, Category, Type, ….,People222ID,… Ci1Name, Category, Type, ….,People232ID,… Ci2Name, Category, Type,….,P eople888ID,… Configuration: ARServer: 7.1.0 p7 EIE: 7.0.1 p7 Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Entreprise-Integration-Engine-How-to-import-CIs-relationships-tp5584133p5584133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycodehttp://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for
arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is there any explanation for Canceled filter processing due to error?
Koray, You have your answer right thereor more than likely, somewhere earlier upbut the result is right there. /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK I experience this type of scenario when I issue an out of phase delete of a record that I'm updating...here is my typical scenario I want to delete a recordthe easiest way to do a delete is to push to that record and set a 'delete' field to 'yes', and have a filter on that form do a record delete if that flag is yes Well...if that filter does an out of phase delete (phase 1), when phase 2 goes through and tries to update the last mod by and last mod date on the record, that record doesn't exist, and as such, the db throws an error and causes a rollback... I don't know what your scenario is, but something in your processing is causing the db to throw and error and rollback the transaction. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: Wednesday, September 29, 2010 1:47 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any explanation for Canceled filter processing due to error? And here is the SQL .log file corresponding to the same process : /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 = '1308884' /* Tue Sep 28 2010 12:24:43.4317 */OK /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK /* Tue Sep 28 2010 12:24:45.3386 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,C112,... /* Tue Sep 28 2010 12:24:45.3738 */OK On Sep 29, 10:03 am, koray ko...@alkankoray.net wrote: Hello all, I have a weird issue that seems to be happening continously. Below is a portion from server-side filter .log file that took my attention: /* Tue Sep 28 2010 12:24:43.4127 */ End of filter processing (phase 1) -- Operation - SET on ZZZ - AD01589874 /* Tue Sep 28 2010 12:24:43.4130 */ Restart of filter processing (phase 2) -- Operation - SET on YYY - 1308884 /* Tue Sep 28 2010 12:24:43.4159 */ Filter Level:0 Number Of Filters:404 Checking IMSA:MAIN:TASK:Task:Get WIP Task 0: Push Fields - IMSA:MAIN:Automated Pending:Task deferred from filter IMSA:MAIN:TASK:Task:Get WIP Task /* Tue Sep 28 2010 12:24:43.4189 */ End of filter processing (phase 2) -- Operation - SET on YYY - 1308884 /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to error /* Tue Sep 28 2010 12:24:45.2824 */ Start filter processing (phase 1) -- Operation - SET on XXX - 1308884 The message Canceled filter processing due to error occurs but there are no details for it. The whole event restarts after a delay of 2- to-9 seconds, as seen in this example it was only 2. My question would be, In which circumstances this message would appear? Best Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Mike, Install the new data import tool on your server and modify your scripts to use its command line version instead of the arimportcmd. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: Wednesday, September 29, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Has anyone got Tasks working in ITSM 7.6 Patch 001 - Service Desk Module
Terry, The issues below have been fixed and addressed. Defect Summary - Task is opened in background when the selected Task is Double clicked on (Issue is found the Task or Child or Task Group tables.) SW00357475 fixes this issue. This Incident/Task integration code was fixed in 7.6.03. This code is in our code line moving forward. You can call support and request this hotfix (2 Active Links). The other reported issue is As Design: Tasks are created in a Staged status. When an Incident is moved to In Progress the Task is Activated. Shane's ARSList response is correct This is part of the design to enforce the proper workflow so that tasks are not started before the system recognizes that work has begun on the Incident. I hope this helps. Take Care Dale Jones BMC Software, INC. Product Developer Raleigh, NC From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Terry Bootsma [tboot...@objectpath.com] Sent: Thursday, September 23, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone got Tasks working in ITSM 7.6 Patch 001 - Service Desk Module ** Thanks for your update Shane... Terry On Sep 23, 2010, Shane Buchholz sha...@samhealth.org wrote: We experienced both of these issues when we implemented as well. a) I don’t know if a bug has been reported on this particular issue, but the behavior is different depending on how you access the task. a. If you double click on the task it opens behind the dialogue window. b. If you select the task and click on View it will open correctly b) All tasks start off in the Staged status if the incident has not been put into at least the In Progress status. Once the incident is changed to In Progress or Pending then the task will move out of staged and into Pending or Assigned. I believe this is part of the design to enforce the proper workflow so that tasks are not started before the system recognizes that work has begun on the Incident. I hope that helps a little. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Terry Bootsma Sent: Thursday, September 23, 2010 7:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Has anyone got Tasks working in ITSM 7.6 Patch 001 - Service Desk Module ** Hi everyone: Sendhttp://driver?nimlet=showcanvas I am wondering if anyone else is having difficulty with the OOB Task implementation within Service Desk ITSM 7.6 Patch 001 (Windows). We are upgrading from 7.1 to 7.6 and one of the features that we use is the Task features associated with Incident Management. However, the 7.6 OOB implementation of tasks when it comes to Incidents is very buggy. Things like: (a) Modal dialog boxes bringing up task details in behind the modal dialog box, making it impossible to update the task without closing the dialog box. (b) All tasks (ad-hoc, task template, and task group template) coming up in the Staged status and not allowing you to move it out of this status. I'd be interested in hearing if anyone else is having this issue, and if so, what you did to get around this... Thanks.. Terry _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Survey Monkey
Well, this is a classic example of ...your mileage may vary... I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
? Mark Walters/BMC replied as well. He says that arimportcmd binary moved to the approval server directory. We hadn't installed the approval server - I was just poking around for stray copies of the binary while considering re-install. p. 239 of 7.6.3 Integration Guide discusses BMC Remedy Data Import utility. Looks like Windows to me (not Solaris). It's a batch file. No language about Unix, a script, or anything like that. I've verified that there's no file named dataimport on our server (in any directory). We captured execution of the installer and I've verified it. I don't see an option to install dataimport tool on the server, only standard server components - server, LDAP, Web Services, Mid Tier, Email, Flashboards, Approval Server, Assignment Engine, SNMP. How do you install dataimport tool on a Solaris server? Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, September 29, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Mike, Install the new data import tool on your server and modify your scripts to use its command line version instead of the arimportcmd. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: Wednesday, September 29, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Hello Mike, In 7.6.03 data imports need to be done using java based import tool. It is available in arsuitekitinstall as one of the components to install Name of the java based jar is arapiext7603build001.jar This will get installed at same level as developer studio in AR System install directory. Hope this helps. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Walters, Mark [mark_walt...@bmc.com] Sent: Wednesday, September 29, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Defining holidays in Business Time Segment SOLVED (I think)
Then I guess the access to the Specific Dates field is set On Open, based on Status. Nice trick - I'll have to remember it if I have to update the holiday dates. Usually they are set once each year, and don't change, so I have just been adding a new record for each fiscal year. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd Sent: Wednesday, September 29, 2010 11:07 AM To: arslist@ARSLIST.ORG Subject: FW: Defining holidays in Business Time Segment SOLVED (I think) ** I don't know if this is the way you're supposed to do it, but it seems to work. I set Action to Draft and saved and closed the display. When I re-opened it, the field was write-able. After editing I set Action to Publish and closed it. Dwayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope to strive to reach that pinnacle. Susan On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas crobe...@riversidecountyit.org wrote: ** Well, this is a classic example of “…your mileage may vary…” I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, *Charles H. Roberts, 4th *** * * Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org crobe...@riversidecountyit.org *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *strauss *Sent:* Wednesday, September 29, 2010 8:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _* significantly*_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps – everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don’t mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking – that’s why we use it! On the other hand, it would be my _*last*_ choice for “integration” into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Roberts, Chas *Sent:* Wednesday, September 29, 2010 10:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count – flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data’s website, Survey Monkey has them beat in all respects “look feel” wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? -- This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the
Re: Has anyone got Tasks working in ITSM 7.6 Patch 001 - Service Desk Module
** Thank you Dale!Terry On Sep 29, 2010, Dale Jones d...@dcshq.com wrote: ** Terry, The issues below have been fixed and addressed. Defect Summary - Task is opened in background when the selected Task is Double clicked on (Issue is found the Task or Childor Task Group tables.) SW00357475 fixes this issue. This Incident/Task integration code was fixedin 7.6.03. This code is in our code line moving forward. You can call support and request thishotfix(2 Active Links). The other reported issue is As Design: Tasks are created in a "Staged" status. Whenan Incident is moved to "In Progress" the Task is Activated. Shane'sARSList response is correct "This is part of the design to enforce the proper workflow so that tasks are not started before the system recognizes that work has begun on the Incident." I hope this helps. Take Care Dale Jones BMC Software, INC. Product Developer Raleigh, NC From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of TerryBootsma [tboot...@objectpath.com]Sent: Thursday, September 23, 2010 1:52 PMTo: arslist@ARSLIST.ORGSubject: Re: Has anyone got Tasks working in ITSM 7.6 Patch 001 - Service Desk Module ** Thanks for your update Shane...Terry On Sep 23, 2010, Shane Buchholz sha...@samhealth.org wrote: We experienced both of these issues when we implemented as well. a) I dont know if a bug has been reported on this particular issue, but the behavior is different depending on how you access the task. a. If you double click on the task it opens behind the dialogue window. b. If you select the task and click on View it will open correctly b) All tasks start off in the Staged status if the incident has not been put into at least the In Progress status. Once the incident is changed to In Progress or Pending then the task will move out of staged and into Pending or Assigned. I believe this is part of the design to enforce the proper workflow so that tasks are not started before the system recognizes that work has begun on the Incident. I hope that helps a little. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry BootsmaSent: Thursday, September 23, 2010 7:49 AMTo: arslist@ARSLIST.ORGSubject: Has anyone got Tasks working in ITSM 7.6 Patch 001 - Service Desk Module ** Hi everyone:SendI am wondering if anyone else is having difficulty with the OOB Task implementation within Service Desk ITSM 7.6 Patch 001 (Windows).We are upgrading from 7.1 to 7.6 and one of the features that we use is the Task features associated with Incident Management. However, the 7.6 OOB implementation of tasks when it comes to Incidents is very buggy. Things like:(a) Modal dialog boxes bringing up task details "in behind" the modal dialog box, making it impossible to update the task without closing the dialog box.(b) All tasks (ad-hoc, task template, and task group template) coming up in the "Staged" status and not allowing you to move it out of this status.I'd be interested in hearing if anyone else is having this issue, and if so, what you did to get around this...Thanks..Terry_attend WWRUG10www.wwrug.com ARSlist: "Where the Answers Are"_ Confidentiality Notice: This e-mail message, including any attachments, isfor the sole use of the intended recipient(s) and may contain confidentialand privileged information. Any unauthorized review, use, disclosure ordistribution is prohibited. If you are not the intended recipient, pleasecontact the sender by reply e-mail and destroy all copies of the originalmessage. _attend WWRUG10www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Survey Monkey
Thanks for your sarcasm, Susan! We can all use a laugh. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Wednesday, September 29, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope to strive to reach that pinnacle. Susan On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org wrote: ** Well, this is a classic example of ...your mileage may vary... I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, September 29, 2010 8:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
I would say install it on a client machine, and transfer it to the server..it's all java, and not 'windows' dependent that I know of. Certainly worth a try J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: Wednesday, September 29, 2010 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** ? Mark Walters/BMC replied as well. He says that arimportcmd binary moved to the approval server directory. We hadn't installed the approval server - I was just poking around for stray copies of the binary while considering re-install. p. 239 of 7.6.3 Integration Guide discusses BMC Remedy Data Import utility. Looks like Windows to me (not Solaris). It's a batch file. No language about Unix, a script, or anything like that. I've verified that there's no file named dataimport on our server (in any directory). We captured execution of the installer and I've verified it. I don't see an option to install dataimport tool on the server, only standard server components - server, LDAP, Web Services, Mid Tier, Email, Flashboards, Approval Server, Assignment Engine, SNMP. How do you install dataimport tool on a Solaris server? Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, September 29, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Mike, Install the new data import tool on your server and modify your scripts to use its command line version instead of the arimportcmd. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: Wednesday, September 29, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the flash button. We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count – flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data’s website, Survey Monkey has them beat in all respects “look feel” wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic’s Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I’ve had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you’re looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I
Re: Survey Monkey
Dudes.. and dudettes... All I wanted is to know if I can pass the request ID to the Survey Monkey Survey without user intervention! Sorry! :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Wednesday, September 29, 2010 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the flash button. We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Entreprise Integration Engine. How to import CIs' relationships
Add the relation field(s) on the classes you want them (but suspect you can add them on the base_element class.) Then oimport the data into them, just as the other fields you are importing. Further read chapter 4 in Integration Engine User Guide:; Creating data mappings for BMC Atrium CMDB relationship classes Example; You got the computerID fields on the DiskDrive dataimport, add (or reuse) an attribute to baselement named; ParentRelation. Import the computerID into this field. Then create an relationship mapping between this field in DiskDrive and ComputerSystem. -- J 2010/9/29 Sergio Tomillero stomill...@gmail.com: Hi, We are going to do an import of ci’s data into its CMDB class. To do that, we will use ‘Enterprise Integration Engine’ utility. The source will be a .csv file and the destination the appropriate class. Once created the corresponding mapping with the .csv and the class fields, the doubt is how to map also the ci’s relationships. I want to say the content of the Relationship, People and Contract tabs that are showed in the AST:xx form. Is there any way to do it automatically? What is the most adequate way to import these relationships? The class mapping will only work with the CMDB class fields. I have all the information (class fields and relationship one) in each record, for instance: Ci1Name, Category, Type, ….,People222ID,… Ci1Name, Category, Type, ….,People232ID,… Ci2Name, Category, Type,….,P eople888ID,… Configuration: ARServer: 7.1.0 p7 EIE: 7.0.1 p7 Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Entreprise-Integration-Engine-How-to-import-CIs-relationships-tp5584133p5584133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT: Re: Anyone has made use of this web based survey engine?
Tauf, Actually I got interested in checking out esurveyspro, not really to use it for running a survey to a specific Remedy ticket, but just a generic survey. Like for e.g., a survey regarding what users thought about changes in an application. Or what they thought about the new management policies regarding accumulated leave, etc. These can be done building a simple application in Remedy but if there was a free tool out there to conduct the same survey, why not... Since Surveys are a common thing with many Remedy applications, I posted this on here as a OT to see if anyone had any sort of generic experiences of using it, not necessarily with Remedy.. It would be interesting to see if these can be tied to a specific ticket for a single row survey regarding performance etc of a support tech. If you find anything let me know. I haven't really created a free account yet to try any of these out.. I think by design though, these are not single row surveys, but multiple row surveys that generate statistics about a particular event or thing. Joe From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Wed, September 29, 2010 8:16:24 AM Subject: Re: Anyone has made use of this web based survey engine? ** Joe/Charles, Our company has an acct with survey monkey but I couldn’t find anything on there about passing values like the obvious Request ID without user input. Joe, in the solution you stumbled upon, did you see any of those features? I’ll keep looking as well. TaufChowdhury |ForestLaboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From:Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use “SurveyMK.com/yoursurveycode” so it looks like “Survey Marketing” Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Tauf, I'd say find out from their support if they have published web services that you can have your Remedy application to consume. That's the only easy way I can think of passing data over the internet to a foreign web application like Survey Monkey. Joe From: Chowdhury, Tauf Sent: Wednesday, September 29, 2010 1:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Dudes.. and dudettes. All I wanted is to know if I can pass the request ID to the Survey Monkey Survey without user intervention! Sorry! :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Wednesday, September 29, 2010 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the flash button. We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Anyone has made use of this web based survey engine?
Joe, I just submitted a question to their support team (Survey Monkey) to see if they have any web service capability. I'll let everyone know what I find. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, September 29, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: OT: Re: Anyone has made use of this web based survey engine? Tauf, Actually I got interested in checking out esurveyspro, not really to use it for running a survey to a specific Remedy ticket, but just a generic survey. Like for e.g., a survey regarding what users thought about changes in an application. Or what they thought about the new management policies regarding accumulated leave, etc. These can be done building a simple application in Remedy but if there was a free tool out there to conduct the same survey, why not... Since Surveys are a common thing with many Remedy applications, I posted this on here as a OT to see if anyone had any sort of generic experiences of using it, not necessarily with Remedy.. It would be interesting to see if these can be tied to a specific ticket for a single row survey regarding performance etc of a support tech. If you find anything let me know. I haven't really created a free account yet to try any of these out.. I think by design though, these are not single row surveys, but multiple row surveys that generate statistics about a particular event or thing. Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Interesting, John. You were the one I talked to. I just dialed the numbers on your contact page, and you were the last one on the list. I did think it was an annual fee, like Remedy. That much is true. And you're right, I am thinking of surveys in the normal way, not telemarketing guided or whatever. I apologize for not talking to you long enough to find out is was a one-time charge per server. I did think it was an annual fee like so many others are. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application.
Atrium Core install error
I am trying to install Atrium CMDB 7.6 patch 1 on an ARSystem 7.5 p6 (that does not have the CMDB installed). When the install completes it has failed on a bunch of errors that come down to it not creating OBJSTR:AttributeDefinition. Has anyone else come across this? thanks Dan p.s. Windows2003 virtual machine to a real SQL2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Mike, We are on 7.5.0 patch 6. This is the command line that I am trying to use on our HP-UX server. /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log I created the new armx format file on my PC, then transferred the file to the HP server and I don't recall ever installing anything. However, I am stuck at the moment as the log file is generating the following error... INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv ERROR - Cannot import, exception occured while importing /u01/prodftp/prod/in/remedy/statusForRemedy.csv Not sure if this help... Mike From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet Sent: Wednesday, September 29, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Hello Mike, In 7.6.03 data imports need to be done using java based import tool. It is available in arsuitekitinstall as one of the components to install Name of the java based jar is arapiext7603build001.jar This will get installed at same level as developer studio in AR System install directory. Hope this helps. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Walters, Mark [mark_walt...@bmc.com] Sent: Wednesday, September 29, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Jennifer, Automating retrieval of information from Survey Monkey depends on how that information is stored in their systems and if they have web services published for searches, to search either into the metric results, or individual entries.. I guess this again amounts to talking to their support to find out what you need to about their systems. I highly doubt that they have a service like that running with no search capabilities.. Alternately, when you can't work around a system, work with it ... You might be able to display the results, or whatever else that is you want to see from your Remedy systems, using a view field, if you can generate the URL required to display the results there.. Joe From: Meyer, Jennifer L Sent: Wednesday, September 29, 2010 2:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From:
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Thanks, Mike. Based on LJ and Abhijeet's input, I'm headed down your path. I'm having trouble understanding Umakant (BMC support), but I think he wants to establish a WebEx session to also work in that direction (i.e. move the java stuff to the server). After installing Developer Suite on a workstation, the jar files are at: C:\Program Files\BMC Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.studio.api_7.6.3.build001\lib So far, I've moved them to a just-created directory on our Solaris server. I need to find out where or figure out what com.bmc.arsys.apiext.data.DataImport is. As it appears in the command line, it looks like an argument to the java binary. The Windows (DOS) batch file looks similar. I've shared all this with support. Failing this, Mike Walters offered an alternative for arimportcmd. Evidently it was moved to the approval server directory. We hadn't installed the approval server (don't use it), but I'm willing to give it a shot (tomorrow, assuming that we're still stuck in java land!). Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Wednesday, September 29, 2010 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Mike, We are on 7.5.0 patch 6. This is the command line that I am trying to use on our HP-UX server. /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log I created the new armx format file on my PC, then transferred the file to the HP server and I don't recall ever installing anything. However, I am stuck at the moment as the log file is generating the following error... INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv ERROR - Cannot import, exception occured while importing /u01/prodftp/prod/in/remedy/statusForRemedy.csv Not sure if this help... Mike From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet Sent: Wednesday, September 29, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Hello Mike, In 7.6.03 data imports need to be done using java based import tool. It is available in arsuitekitinstall as one of the components to install Name of the java based jar is arapiext7603build001.jar This will get installed at same level as developer studio in AR System install directory. Hope this helps. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Walters, Mark [mark_walt...@bmc.com] Sent: Wednesday, September 29, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White
Re: Survey Monkey
I can buy a lot of monkeys for 12.3K ($200 already used for the survey site)...now if I can just teach them excel Doesn't Remedy already have basic survey capability? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they
Re: Survey Monkey
The only monkeys I can get my hands on have Ebola or Marburg... very contagious... Remedy ITSM and SRM both have basic survey capabilities but they're just not as slick as Kinetic or a SurveyMonkey type of app. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Wednesday, September 29, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey I can buy a lot of monkeys for 12.3K ($200 already used for the survey site)...now if I can just teach them excel Doesn't Remedy already have basic survey capability? _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Mike, Can you attach / paste file / contents of /u02/apps/remedy/ar/db/import2.log which is the log file generated by the java import tool? Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Wednesday, September 29, 2010 11:47 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Mike, We are on 7.5.0 patch 6. This is the command line that I am trying to use on our HP-UX server. /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log I created the new armx format file on my PC, then transferred the file to the HP server and I don't recall ever installing anything. However, I am stuck at the moment as the log file is generating the following error... INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv ERROR - Cannot import, exception occured while importing /u01/prodftp/prod/in/remedy/statusForRemedy.csv Not sure if this help... Mike From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet Sent: Wednesday, September 29, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Hello Mike, In 7.6.03 data imports need to be done using java based import tool. It is available in arsuitekitinstall as one of the components to install Name of the java based jar is arapiext7603build001.jar This will get installed at same level as developer studio in AR System install directory. Hope this helps. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Walters, Mark [mark_walt...@bmc.com] Sent: Wednesday, September 29, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please
Re: Survey Monkey
The key word in your response, Tauf, is basic. I'm in the middle of testing the 7.6 ITSM apps thoroughly. The last version I looked at didn't support multi-tenancy. If the ITSM 7.6 survey and request apps are multi-tenant, we may be able to skip this discussion. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** The only monkeys I can get my hands on have Ebola or Marburg... very contagious... Remedy ITSM and SRM both have basic survey capabilities but they're just not as slick as Kinetic or a SurveyMonkey type of app. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Wednesday, September 29, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey I can buy a lot of monkeys for 12.3K ($200 already used for the survey site)...now if I can just teach them excel Doesn't Remedy already have basic survey capability? This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Abhijeet, This is what was in that log file. INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv ERROR - Cannot import, exception occured while importing /u01/prodftp/prod/in/remedy/statusForRemedy.csv Mike From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet Sent: Wednesday, September 29, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Mike, Can you attach / paste file / contents of /u02/apps/remedy/ar/db/import2.log which is the log file generated by the java import tool? Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Wednesday, September 29, 2010 11:47 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Mike, We are on 7.5.0 patch 6. This is the command line that I am trying to use on our HP-UX server. /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log I created the new armx format file on my PC, then transferred the file to the HP server and I don't recall ever installing anything. However, I am stuck at the moment as the log file is generating the following error... INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv ERROR - Cannot import, exception occured while importing /u01/prodftp/prod/in/remedy/statusForRemedy.csv Not sure if this help... Mike From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet Sent: Wednesday, September 29, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Hello Mike, In 7.6.03 data imports need to be done using java based import tool. It is available in arsuitekitinstall as one of the components to install Name of the java based jar is arapiext7603build001.jar This will get installed at same level as developer studio in AR System install directory. Hope this helps. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Walters, Mark [mark_walt...@bmc.com] Sent: Wednesday, September 29, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office
[REMEDY 6] Moving a DSO process in a Server Group
Hi All, If we have 4 application servers in a server group, and we want to move where the DSO process runs from Server 1 to Server 2, which servers do we need to restart? 1) Server 2 only? 2) Server 1 and 2? 3) All servers? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that
Remedy 6 - Distributed Pools
Hi List, The DSO 6.3 Admin manual p80 states: Using distributed pools is optional. If you do use distributed pools, however, you must create on both source and target servers, and source and target forms. Just want to ask, if a pool is in source server and not in target server, and there are DSO filters using that pool, what are the implications? Would this mean the records using that pool won't be copied over to the target server? Remedy 6 Solaris, Sybase Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
