Setting Text Color of Checkbox and Radio Button Fields
I have seen this in the past, but it wasn't as much an issue as it is now, so I'll ask. I have a custom form with a dark background and I'm using white color for my field label text. I can set that no problem. I use the default light background for the field input areas and black text appears. That is also fine. However, I do want radio button fields and check box fields to appear with white text instead of the default black. Unfortunately, so far, the text for selection values for radio button fields or for check box fields do NOT change to white. They remain black no matter what color settings I use in the Display and Color sections. Is this a known limitation? Known bug? Do I have to edit the overall default properties at the server level??? I'd probably just put some kind of light background under those fields before I'd resort to that. I'd hate to have to set a gray/light background in just those areas of the form as it would be a huge visual distraction from the flow. Thanks in advance for replies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Slow import
Hi, I have problem using the import tool, it can take 10 seconds to import one entry from a file...this has worked fine before with the same code. We have isolated to problem to the sql below, which is run several times/record, and this sql takes a lot of time. T1 is Ar System Message Catalog There is one index for this form which has been rebuilt without any better performance SELECT T1.C1,C152,C155,C156 FROM T1 WHERE ((T1.C8 = '302') AND (T1.C7 = 0) AND (T1.C150 = 0) AND ((T1.C152 LIKE 'SVE%') OR (T1.C152 IS NULL))) ORDER BY C152 ASC, 1 ASC Any ideas? 7.6.04 // BR Lars ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!
Carl There's nothing wrong with the WL JMS driver. It works just fine and I've used it many times before. I'm wondering if the error is due to JMS versions (1.0.2 vs 1.1). Which version of the JMS spec does AO utilise? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AW: Slow import
You can switch off all unneeded Filters ans escalations. BR Tristan
- Ursprüngliche Nachricht -
Von: lars.j.petters...@vattenfall.com
Gesendet: 14.08.2013 08:32
An: arslist@ARSLIST.ORG
Betreff: Slow import
** !-- .EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #80
2px solid; } --
Hi, I have problem using the import tool, it can take 10 seconds to import one
entry from a file…this has worked fine before with the same code.
We have isolated to problem to the sql below, which is run several
times/record, and this sql takes a lot of time.
T1 is Ar System Message Catalog
There is one index for this form which has been rebuilt without any better
performance
SELECT T1.C1,C152,C155,C156 FROM T1 WHERE ((T1.C8 = '302') AND (T1.C7
= 0) AND
(T1.C150 = 0) AND ((T1.C152 LIKE 'SVE%') OR (T1.C152 IS NULL))) ORDER
BY C152 ASC, 1 ASC
Any ideas?
7.6.04
// BR Lars
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
** Hi,Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment).What kind of error do you have?On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote:**Hi,Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not).Thanks,Thad_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Weird issue consuming a WSDL...
Please see the WSDL exception for ARS: If you have the anyone of them then it will not load into remedy: I also tried consuming MS Exchange web service, but it did not work due to following limitations: Unsupported XML schema constructs : The following XML schema constructs are not supported in BMC Remedy AR System: •Recursive definitions •list •union •Type substitution •An element of a simpleType having maxOccurs 1 •sequence with two elements having the same name •sequence with maxOccurs 1 or minOccurs =0 •choice with maxOccurs 1 or minOccurs =0 •all with maxOccurs 1 or minOccurs =0 •sequence directly inside a choice •Multiple choices under a sequence •An element under a choice having maxOccurs 1 •Multiple elements under a sequence with one or more of them having maxOccurs 1 (if there is only one element that could have maxOccurs 1) •substitutionGroup •redefine •noNamespaceSchemaLocation •any •anyAttribute •abstract •mixed=true •ID, IDREF, NOTATION, normalizedString, NCName, ENTITY, token, language (treated as strings, ignoring any restrictions) •Name (not supported) •IDREFS, ENTITIES, NMTOKENS (not supported) •key, unique, keyref (ignored) regards sahil On Wed, Aug 14, 2013 at 5:12 AM, Joe D'Souza jdso...@shyle.net wrote: ** Have any of you had a problem when trying to consume a external WSDL, where you cannot see the operations defined on that WSDL when it is loaded on the Developer Studio? ** ** I have a WSDL that was published by the BizTalk developer that I am attempting to consume that has 4 operations defined, and I can see and use these 4 operations from soapUI. The request envelope appears to be quite simple as well as the response envelopes. ** ** However when I load that WSDL to develop a filter in Remedy, I see just one operation and cannot see the other if I click the drop list of operations while developing that filter. ** ** I even tried asking their developer to publish the WSDL on version 1.1 and as expected, that didn’t help either. ** ** Any of you had a similar issue? ** ** I would be glad to share the WSDL file on here if need be, but before that I’d love to hear if any of you had a similar issue and what you’ll did to overcome it. ** ** Cheers ** ** Joe ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- *Cheers!!* *Sahil Pathania* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 - Integration through Java API
Thanks LJ for responding on this. I also thought of runmcaro option earlier. But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also please assist me on following. 1. As ITSM 7.6.04 is URL based application, how can I create macro there (As I was able to create earlier in Remedy User Tool). 2. Underlying operating system for ITSM application is UNIX. Should I first create macro file and then to manually move it to arcmds directory on UNIX machine? Or can you please tell me about exact process? Thanks in advance. Regards Neha On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha jbpn...@gmail.com wrote: Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Slow import
Lars Have you run this query outside the AR system? E.g. Through SQLplus / SQL query analyser? Regards Danny On 14 Aug 2013, at 07:31, lars.j.petters...@vattenfall.com wrote: ** Hi, I have problem using the import tool, it can take 10 seconds to import one entry from a file…this has worked fine before with the same code. We have isolated to problem to the sql below, which is run several times/record, and this sql takes a lot of time. T1 is Ar System Message Catalog There is one index for this form which has been rebuilt without any better performance SELECT T1.C1,C152,C155,C156 FROM T1 WHERE ((T1.C8 = '302') AND (T1.C7 = 0) AND (T1.C150 = 0) AND ((T1.C152 LIKE 'SVE%') OR (T1.C152 IS NULL))) ORDER BY C152 ASC, 1 ASC Any ideas? 7.6.04 // BR Lars _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fwd: CMDB ---BPPM - Urgent
Hi All, I need your help in the following issue/requirement. We have implemented ITSM 7.6.04, CMDB 7.6, BPPM, ADDM on Linux. Oracle 11G. Now in CMDB we have CI names (CI Name, CI Description) which has the value as - abcd.test.com in both the fields (BMC_ComputerSystem). Now the same value is populated and captured in BPPM. But these CI names and CI description does not indicate any significant information (if the server is ARS Application server or AR MIdtier or LoadBalancer etc. ) Now our requirement is to feed some value in any of the fields (May be in :System Role or Environment Specification), But I am not aware of the Impact of the same, even not aware of the impact for updating CI Description as well with this kind of information. Kindly suggest me if we can use this fields and also how the fields are mapped with BPPM to have updated data (any field mapping between CMDBBPPM will help) Waiting for your response. Thanks in advance. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
For backward compatibility of our ITSM(HD 5.6) and existing customizations on User form, we analyzed and decided to create those Custom fields on newer version. To do that what is the recommended approach - Do I have to create overlay for User form and then modify the overlay in Best Customization mode or I just go to Base Development mode and start adding the fields? Also, at what step do I use BPCU(do I need to use it at all or I can skip it?) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
For backward compatibility of our ITSM(HD 5.6) and existing customizations on User form, we analyzed and decided to create those Custom fields on newer version. To do that what is the recommended approach - Do I have to create overlay for User form and then modify the overlay in Best Customization mode or I just go to Base Development mode and start adding the fields? Also, at what step do I use BPCU(do I need to use it at all or I can skip it?) On Tuesday, August 13, 2013 8:47:17 AM UTC-7, Raj wrote: ** Hi All, We are in the process of upgrading ARS from v5.1.2 to v8.1. We also have HD v5.6 which at this point are not thinking of upgrading as we have heavy customization. Now coming on to ARS, we also have some customizations on our core forms. While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User Group form(s). At this point, we are still re-visiting the customizations we have to the core forms to see if we really need them. Based on the above scenarios I have couple of questions: 1. Do we still need to run BPCU to convert pre-v7.6.04 objects into overlays[as we are only upgrading ARS but not ITSM(HD)] ? 2. What would overlays help us with in our scenario, as we have ARS +ITSM (HD5.6 only) ? Thanks again, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
Best Approach: Go to best practice customization mode Create Form Overlay Create View Overlay on which you have planned to update/add the fields Create Field Overlay if modifying existing field, If not, Add custom field that you need to From: Action Request System discussion list(ARSLis t) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, August 14, 2013 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: Using BPCU while ARS Upgrade? ** For backward compatibility of our ITSM(HD 5.6) and existing customizations on User form, we analyzed and decided to create those Custom fields on newer version. To do that what is the recommended approach - Do I have to create overlay for User form and then modify the overlay in Best Customization mode or I just go to Base Development mode and start adding the fields? Also, at what step do I use BPCU(do I need to use it at all or I can skip it?) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
Haven't encountered it yet in 8.1. Ray On Aug 12, 2013, at 10:24 AM, Gordon Frank gjj...@comcast.net wrote: ** Thanks for the help everyone, The problem was the Record Object Relationships parameter. This is a development\test server and I had turned this parameter on to trace workflow on another object. The relationships worked great but it apparently takes some load on the system and causes the unique index error I got when saving the Active Link. Once I turned off Record Object Relationships I was able to save again. I had Development Cache Mode turned on as well. I will probably open a BMC Tech Support ticket on this just to see what they say. Does anyone know if this has been fixed in 8.1? We are at 7.6.4 and will soon migrate to 8.1. I can live with doing Record Object Relationships on demand and restart the server, but it is ackward. Thanks again and if I hear anything else, I'll let you know Gordon Frank From: Frederick W Grooms frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 5:58:27 PM Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** If you have “mucked” about in the object relationships at the database you need to bounce your system For some reason BMC chose not to use the same logic as next entry id for a form and instead reads the last relationship ID at startup. The server then uses an internal counter to increment the entry ID for the relationships. I suspect they do the same for the other meta data. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, August 09, 2013 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** were you saving a Form or an Active Link?...I still recommend turning on SQL logging to figure out what form has the unique index it's complaining about. I have personally come across this when saving a form, on the unique index on schema_index on overlaid forms.. On Fri, Aug 9, 2013 at 3:16 PM, gjjmss wrote: ** We got this just renaming a button Gordon Sent from my Verizon Wireless 4G LTE Smartphone. -- Original message -- If you don't see that active link name in the list of active links, there could be a cache problem. I've had similar things happen where I had to remove the cache in the Dev Studio workspace and then log back into the server and bring the list back up. - Original Message - From: Rick Cook To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 3:30:08 PM Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** Like LJ said, it's not Java. There is, in the metadata, an Active Link with the same name as the one you're saving. I did think about the possibility that an action in the Active Link might cause that error, but I don't think so. Only adding a Unique attribute to an index would give you that if it were anything but a duplicate AL name. Rick On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank gjj...@comcast.net wrote: ** Sorry, I forgot to change the subject line on the original -Original Message- From: gjj...@comcast.net [mailto: gjj...@comcast.net ] Sent: Friday, August 09, 2013 3:18 PM To: arslist@ARSLIST.ORG Cc: Frank, Gordon M CTR (US) Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank Classification: UNCLASSIFIED Caveats: NONE _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue with relationship data exchange after upgrade of Atrium from 2.1.00 to 7.6.04
ARListers: We've recently upgraded from the following: ARSystem 7.1.00 Build 200708221849 Atrium 2.1.00 Patch 5 AIE 7.1.00 Patch 006 Asset Mgmt 7.0.03 OS - MS Windows Server 2003 Std Edition SP2 DB - MS SQL Server 9.0.5266 To the following: ARSystem 7.6.04 Patch 4 Atrium 7.6.04 Patch 4 AIE 7.6.04 Patch 4 Asset Mgmt 7.6.04 Patch 4 OS - MS Windows Server 2008 R2 Std DB - MS SQL Server 10.50.4270 When we performed the upgrade, we performed many steps, but in simple terms, we installed ARSystem, then a couple of patches of Asset to enable the installation of Atrium, then Atrium, then Asset Mgmt, and then, because AIE didn't work correctly (fields were missing on the EIE:MappingInfo form), BMC Support directed us to uninstall and reinstall just AIE. After we did that, data exchanges seemed to work, and most of them still do, but unfortunately, all relationship data exchanges where we do not Restrict to DatasetId in the mapping do not work. The following is an excerpt from the log showing normal counts (when it was running before the upgrade): [Tue Apr 23 2013 20:39:33.4100] - TID: 001 STATE Session statistics: Relationship class requests: 3077, Class1-Class2 requests: 3707 [Tue Apr 23 2013 20:39:33.4100] - TID: 001 STATE Session statistics: Requests added: 0, updated: 3076, deleted: 1, errors: 0, warnings: 0 The following is an excerpt from the first run of this same exchange after the upgrade: [Thu May 02 2013 08:10:26.2530] - TID: 001 STATE Session statistics: Relationship class requests: 6152, Class1-Class2 requests: 3597, ByPassed: 0 Class1 Records [Thu May 02 2013 08:10:26.2530] - TID: 001 STATE Session statistics: Requests added: 0, updated: 0, ByPassed: 0, deleted: 6152, errors: 0, warnings: 0 ,ignored: 0 The following is an excerpt from the next run of that same exchange (all subsequent runs have similar counts): [Mon May 06 2013 13:09:06.1220] - TID: 001 STATE Session statistics: Relationship class requests: 0, Class1-Class2 requests: 3610, ByPassed: 0 Class1 Records [Mon May 06 2013 13:09:06.1220] - TID: 001 STATE Session statistics: Requests added: 0, updated: 0, ByPassed: 0, deleted: 0, errors: 0, warnings: 0 ,ignored: 0 I've entered an issue with BMC, but they/we still can't determine what to do to get exchanges like this to work. I did spend some time with an Atrium expert on a webex, and he explained that we're not doing things the way he would do them, but it would be a significant change to our design. Our goal is to somehow get these data exchanges to work, but he didn't have an explanation for this immediate issue. He did say, maybe that having the data on a flat file than in a database table might help. I did try that, but unfortunately, got the same results (did not create the relationships). Mapping details: Relationship source = External Data Store Direction = External Data into CMDB External Data Store = SqlServer Table Name = dbo.Application_Server Restrict to DatasetId = NULL If a record is deleted from source = Mark as deleted Namespace = BMC.CORE Relationship Class Name = BMC_Dependency Primary Class = BMC_ComputerSystem Secondary Class = BMC_Application If anyone has encountered similar behavior, please let me know what you did to fix it. I can supply more details. Thanks! Tor Maynard Air Products and Chemicals, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting Text Color of Checkbox and Radio Button Fields
Just tested/verified the problem on new test form. Here's how to see my problem quickly... 1. Create new form (display-only or regular) 2. Under appearance, set background color to custom and make it black 3. Add a small trim box and set its background color to custom light gray. 4. Add a radio button field and set the COLOR - Label\Text Color attribute to custom white. Note that only the label text goes white. The data text (Default1) stays black. Verify by moving the radio button data over the gray trim box. Demonstrated problem: Label\Text Color attribute does not change data color on selection fields (radio button and check box) data text. Solutions? On Aug 13, 2013, at 11:26 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote: I have seen this in the past, but it wasn't as much an issue as it is now, so I'll ask. I have a custom form with a dark background and I'm using white color for my field label text. I can set that no problem. I use the default light background for the field input areas and black text appears. That is also fine. However, I do want radio button fields and check box fields to appear with white text instead of the default black. Unfortunately, so far, the text for selection values for radio button fields or for check box fields do NOT change to white. They remain black no matter what color settings I use in the Display and Color sections. Is this a known limitation? Known bug? Do I have to edit the overall default properties at the server level??? I'd probably just put some kind of light background under those fields before I'd resort to that. I'd hate to have to set a gray/light background in just those areas of the form as it would be a huge visual distraction from the flow. Thanks in advance for replies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
Hi, Please check below link, it may help you, https://communities.bmc.com/thread/42883?start=0 https://communities.bmc.com/thread/42883?start=0tstart=0 tstart=0 -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, August 13, 2013 10:20 PM To: arslist@ARSLIST.ORG Subject: Installing 2 mid-tiers on the same machine ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 - Integration through Java API
that's the funny thing...you don't need to create a macro, the runmacro program can of course execute a macro, but it's also able to export data without a macro...just check out the command line docs that I referenced. On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal jbpn...@gmail.com wrote: ** Thanks LJ for responding on this. I also thought of runmcaro option earlier. But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also please assist me on following. 1. As ITSM 7.6.04 is URL based application, how can I create macro there (As I was able to create earlier in Remedy User Tool). 2. Underlying operating system for ITSM application is UNIX. Should I first create macro file and then to manually move it to arcmds directory on UNIX machine? Or can you please tell me about exact process? Thanks in advance. Regards Neha On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha jbpn...@gmail.com wrote: Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Home Page (version 7.6.04)
Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird issue consuming a WSDL...
It sounds like they are using some XML structure in the other operations that Remedy cannot handle so it will not show the operations. What I have done before is to save the WSDL as a file and edit the file so Remedy can handle it. Then just use the file in the consuming filter in Remedy. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 13, 2013 10:12 PM To: arslist@ARSLIST.ORG Subject: Weird issue consuming a WSDL... ** Have any of you had a problem when trying to consume a external WSDL, where you cannot see the operations defined on that WSDL when it is loaded on the Developer Studio? I have a WSDL that was published by the BizTalk developer that I am attempting to consume that has 4 operations defined, and I can see and use these 4 operations from soapUI. The request envelope appears to be quite simple as well as the response envelopes. However when I load that WSDL to develop a filter in Remedy, I see just one operation and cannot see the other if I click the drop list of operations while developing that filter. I even tried asking their developer to publish the WSDL on version 1.1 and as expected, that didn't help either. Any of you had a similar issue? I would be glad to share the WSDL file on here if need be, but before that I'd love to hear if any of you had a similar issue and what you'll did to overcome it. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
If you are using ITSM you can go into the Application Preferences on any of the consoles (e.g. Incident Console) and set the Default Home Page to be something else. If you are using custom applications or some of the users are not using ITSM and are using custom apps, on the AR System User Preference form go to the Home Page tab and specify a different Form Name. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, August 14, 2013 8:14 AM To: arslist@ARSLIST.ORG Subject: Home Page (version 7.6.04) Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
Shawn, thanks for your response. I know I can go into Tools/Options and the Home Page tab and set up the Home Page there but you are only allowed one Home Page in that blank. (Form Name) Thanks, Ron Young Life is 10% what happens to you and 90% how you react to it. -Charles Swindoll “You are never too old to set another goal or to dream a new dream.” C.S. Lewis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, August 14, 2013 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: Home Page (version 7.6.04) If you are using ITSM you can go into the Application Preferences on any of the consoles (e.g. Incident Console) and set the Default Home Page to be something else. If you are using custom applications or some of the users are not using ITSM and are using custom apps, on the AR System User Preference form go to the Home Page tab and specify a different Form Name. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, August 14, 2013 8:14 AM To: arslist@ARSLIST.ORG Subject: Home Page (version 7.6.04) Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
Here is LJ answering this: https://communities.bmc.com/thread/85631 Thanks, Anusha -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, August 14, 2013 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: Home Page (version 7.6.04) Shawn, thanks for your response. I know I can go into Tools/Options and the Home Page tab and set up the Home Page there but you are only allowed one Home Page in that blank. (Form Name) Thanks, Ron Young Life is 10% what happens to you and 90% how you react to it. -Charles Swindoll “You are never too old to set another goal or to dream a new dream.” C.S. Lewis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, August 14, 2013 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: Home Page (version 7.6.04) If you are using ITSM you can go into the Application Preferences on any of the consoles (e.g. Incident Console) and set the Default Home Page to be something else. If you are using custom applications or some of the users are not using ITSM and are using custom apps, on the AR System User Preference form go to the Home Page tab and specify a different Form Name. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, August 14, 2013 8:14 AM To: arslist@ARSLIST.ORG Subject: Home Page (version 7.6.04) Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
I misread your email, I was thinking different homepages for different people rather than multiple homepages for one person. If it's custom applications, why not put links to the other forms on your custom consoles? Alternatively, if you set those forms as Entry Points they will show up in the Applications flyout menu on the left side of the screen and be easier to get to from there (providing your custom homepages are developed to include the Applications flyout menu.) Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, August 14, 2013 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Home Page (version 7.6.04) Shawn, thanks for your response. I know I can go into Tools/Options and the Home Page tab and set up the Home Page there but you are only allowed one Home Page in that blank. (Form Name) Thanks, Ron Young Life is 10% what happens to you and 90% how you react to it. -Charles Swindoll “You are never too old to set another goal or to dream a new dream.” C.S. Lewis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, August 14, 2013 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: Home Page (version 7.6.04) If you are using ITSM you can go into the Application Preferences on any of the consoles (e.g. Incident Console) and set the Default Home Page to be something else. If you are using custom applications or some of the users are not using ITSM and are using custom apps, on the AR System User Preference form go to the Home Page tab and specify a different Form Name. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, August 14, 2013 8:14 AM To: arslist@ARSLIST.ORG Subject: Home Page (version 7.6.04) Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 764 Help Desk Indexes
Want to add some more useful indexes to the HPD:Help Desk form in ITSM 764 sp2 but am getting some push back from our DBAs that there are already 16 (out of the box) and adding more could impact performance. Some of the indexes I am considering removing are : Product Name Incident Asscoiation Type mc_ueid Component_ID Original Incident Number Owner Login ID Not sure how the above indexes are used througout the application and BMC could not provide an answer. Has anyone done any work with the OOTB indexes? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 764 Help Desk Indexes
What led you decide to remove indexes from the form? Why do you think removing indexes will help? What problem you are addressing there? How sure your DBA about his comment on performance impact due to FTS index enabled on those fields? As far as I know there should not be any problem having indexes created on these fields. The goal of FTS is following: 1) Faster and effective searches instead of full table scan 2) case insensitive searches 3) attachment level searches 4) better performance in search If FTS gives it then I wonder what specific problem you see with these fields. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Wednesday, August 14, 2013 8:16 PM To: arslist@ARSLIST.ORG Subject: ITSM 764 Help Desk Indexes Want to add some more useful indexes to the HPD:Help Desk form in ITSM 764 sp2 but am getting some push back from our DBAs that there are already 16 (out of the box) and adding more could impact performance. Some of the indexes I am considering removing are : Product Name Incident Asscoiation Type mc_ueid Component_ID Original Incident Number Owner Login ID Not sure how the above indexes are used througout the application and BMC could not provide an answer. Has anyone done any work with the OOTB indexes? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 764 Help Desk Indexes
Hi Frank, Long time no see. To your issue, I won't be quite so blunt, but on the DBA claim, it would be interesting to have them factually back up that claim of degradation if any more indexes are added. Chances are, the db you sit on has some health issues already, but you're here for help, not criticism, so I would offer that the original incident index can go if you don't do a lot of children incident tickets, along with owner login Id unless you have a user base in the thousands. It's hard to be more helpful from out of the blue. Ray Gellenbeck On Aug 14, 2013, at 7:45 AM, Frank Caruso caruso.fr...@gmail.com wrote: Want to add some more useful indexes to the HPD:Help Desk form in ITSM 764 sp2 but am getting some push back from our DBAs that there are already 16 (out of the box) and adding more could impact performance. Some of the indexes I am considering removing are : Product Name Incident Asscoiation Type mc_ueid Component_ID Original Incident Number Owner Login ID Not sure how the above indexes are used througout the application and BMC could not provide an answer. Has anyone done any work with the OOTB indexes? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
Short of custom development that pushes a new value to the field stored for home page preference on the appropriate preference sub table, there isn't any out of the box answer. Just build a set of active links that checks which server you are on and any other criteria, then pushes the new home page value to that user's preference record. I know custom anything is a dirty word these days, but the canned app was never intended to be the end-all-be-all, just a way of giving 99% of customers 99% of the desired functionality with minimal custom coding, but sounds like custom behavior is what you desire. This is a 1% scenario. Ray On Aug 14, 2013, at 6:13 AM, Ron Young rpyo...@southernco.com wrote: Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 764 Help Desk Indexes
I did not remove the indexes. I assumed removing the uneeded indexes would be better for the database. We are not seeing problems at this point but trying to be proactive. The bulk of reports in our old Remedy system used create and resolved dates I was trying to figure why the indexes exist and if some of them could be removed. The indexes I want to add are on datetime fields such as submit date and resolved date. Not sure why these are not indexed OOTB as they are used for the most basic ticket metrics. FTS will not work on date fields. Also, for users doing reporting via direct DB access (not through ARS) how is FTS going to help them? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
Another, simpler strategy is to use test users for each test case and set the home page different for each test case loginid. That is what I usually do. Chg_relcoord for a test release coordinator, inc_usecase3 test user, etc. your policies and management requirements may vary. Ray On Aug 14, 2013, at 6:13 AM, Ron Young rpyo...@southernco.com wrote: Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 764 Help Desk Indexes
Removing some predefined indexes in most cases will cause you performance issues in other areas, for example: Removing the Original Incident Number as an index will certainly impact any Original Duplicate functionality being used Things like Owner Login ID/Product Name are used in application functional queries, reports and general QBE searches etc. I would recommend caution before removing any of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Wednesday, August 14, 2013 10:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 764 Help Desk Indexes Want to add some more useful indexes to the HPD:Help Desk form in ITSM 764 sp2 but am getting some push back from our DBAs that there are already 16 (out of the box) and adding more could impact performance. Some of the indexes I am considering removing are : Product Name Incident Asscoiation Type mc_ueid Component_ID Original Incident Number Owner Login ID Not sure how the above indexes are used througout the application and BMC could not provide an answer. Has anyone done any work with the OOTB indexes? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 764 Help Desk Indexes
BMC has so much workflow tied to the fields that you want to remove the indexes from that you may not know what kind of performance hit it will cause. I added indexes on the date fields and have seen no issues with having 19 indexes. Almost all of the people here search on the dates fields and without that index it is a slow process. The only one that I would not worry about is the Owner Login ID - unless you actually use that. We don't do anything with the owner fields. We have them populate with the group that the ticket is assigned. I unhid so many fields that BMC did not think were important that I had to add some indexes! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Wednesday, August 14, 2013 9:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 764 Help Desk Indexes Want to add some more useful indexes to the HPD:Help Desk form in ITSM 764 sp2 but am getting some push back from our DBAs that there are already 16 (out of the box) and adding more could impact performance. Some of the indexes I am considering removing are : Product Name Incident Asscoiation Type mc_ueid Component_ID Original Incident Number Owner Login ID Not sure how the above indexes are used througout the application and BMC could not provide an answer. Has anyone done any work with the OOTB indexes? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archiving question
Good morning, afternoon and evening all, We are looking into some issues with data that was archived and need to verify some info. So I need to ask, if you enable archiving on a form, and it moved the record to the new archived form what is the create date of the record? Would it be the date the record was created in the original form or when it was created in the new archive form? Thanks, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Archiving question
Hi Howard, Please refer to the following link: https://docs.bmc.com/docs/display/public/ars8000/Characteristics+of+archive+forms * When the BMC Remedy AR System creates a new archive form, the following two fields are included on the form: [PicExportError] Original Request ID (ID 450) [PicExportError] Original Create Date (ID 451) These fields contain the Request ID and Create Date from the main form. These fields are not placed in the view. To add them, open the archive form in BMC Remedy Developer Studio, and choose Form Add/Remove Fields On View. Then, move the fields to the Fields in View table. You can use the Create Date of the archive form as the archive date. The remaining core fields on the archive form contain the same values as the main form. * Data fields, attachment pools, and panel holder cannot be modified or added to an archive form. All other field types, such as trim or table, can be added or modified. * The data fields in the main and archive form have identical field limits. The permissions on archive forms are always read access. Hope this helps, Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, August 14, 2013 11:50 AM To: arslist@ARSLIST.ORG Subject: Archiving question ** Good morning, afternoon and evening all, We are looking into some issues with data that was archived and need to verify some info. So I need to ask, if you enable archiving on a form, and it moved the record to the new archived form what is the create date of the record? Would it be the date the record was created in the original form or when it was created in the new archive form? Thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 - Integration through Java API
I had used runmacro in ARS 5.x to do the same and it worked quite well. We were on Unix environment and I had written shell script to call the runmacro, and then ftped it. Called the shell script from run process. - Karthik On Aug 14, 2013 6:40 PM, Longwing, Lj llongw...@usgs.gov wrote: ** that's the funny thing...you don't need to create a macro, the runmacro program can of course execute a macro, but it's also able to export data without a macro...just check out the command line docs that I referenced. On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal jbpn...@gmail.comwrote: ** Thanks LJ for responding on this. I also thought of runmcaro option earlier. But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also please assist me on following. 1. As ITSM 7.6.04 is URL based application, how can I create macro there (As I was able to create earlier in Remedy User Tool). 2. Underlying operating system for ITSM application is UNIX. Should I first create macro file and then to manually move it to arcmds directory on UNIX machine? Or can you please tell me about exact process? Thanks in advance. Regards Neha On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha jbpn...@gmail.com wrote: Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird issue consuming a WSDL...
Fred, Thanks for your response. This is the path we might have to follow once we figure out what it is barfing on. So far we were comparing the operation that works against the ones that does not to figure out what may be causing the others not to show. Anusha Das in an email to me offline suggested comparing a Remedy WSDL to this external WSDL - which is how she fixed her problem, so I'll do that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 14, 2013 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Weird issue consuming a WSDL... It sounds like they are using some XML structure in the other operations that Remedy cannot handle so it will not show the operations. What I have done before is to save the WSDL as a file and edit the file so Remedy can handle it. Then just use the file in the consuming filter in Remedy. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 13, 2013 10:12 PM To: arslist@ARSLIST.ORG Subject: Weird issue consuming a WSDL... ** Have any of you had a problem when trying to consume a external WSDL, where you cannot see the operations defined on that WSDL when it is loaded on the Developer Studio? I have a WSDL that was published by the BizTalk developer that I am attempting to consume that has 4 operations defined, and I can see and use these 4 operations from soapUI. The request envelope appears to be quite simple as well as the response envelopes. However when I load that WSDL to develop a filter in Remedy, I see just one operation and cannot see the other if I click the drop list of operations while developing that filter. I even tried asking their developer to publish the WSDL on version 1.1 and as expected, that didn't help either. Any of you had a similar issue? I would be glad to share the WSDL file on here if need be, but before that I'd love to hear if any of you had a similar issue and what you'll did to overcome it. Cheers Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.com wrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
Hi Thad, What is the name of the EPD file you are launching? Is it: ARSuiteKitWindowsx.x.zip OR ARSuiteKitDeveloperWindowsx.x.zip Where x.x = version -- 8.1 I am hoping you have ARSuiteKitWindowsx.x.zip this is the one with all components ARSuiteKitDeveloperWindowsx.x.zip -- has only Developer Studio Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, August 14, 2013 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)? ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.commailto:thad.es...@gmail.com wrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.commailto:thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
Ryan, It's the one labeled AR System Server, Mid-Tier, Flashboards Server, Email Engine, Assignment Engine, Approval Server and Clients Version 8.1.00 Patch 001 on the EPD site. It downloads as just ARSuiteKitWindows.zip, with no version info in the name. I have downloaded it twice, and support sent me the zip file directly, outside of the EPD. Thanks, Thad On Wed, Aug 14, 2013 at 10:34 AM, Downing, Ryan ryan_down...@bmc.comwrote: ** Hi Thad, ** ** What is the name of the EPD file you are launching? Is it: ARSuiteKitWindowsx.x.zip OR ARSuiteKitDeveloperWindowsx.x.zip Where x.x = version à 8.1 I am hoping you have “ARSuiteKitWindowsx.x.zip” this is the one with all components ARSuiteKitDeveloperWindowsx.x.zip à has only Developer Studio ** ** Regards, Ryan. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, August 14, 2013 12:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)? ** ** ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. ** ** On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.com wrote: ** Laurent, ** ** When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). ** ** To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. ** ** Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. ** ** Thanks for helping me check. Thad ** ** On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, ** ** Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). ** ** Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
LJ, Interesting, I will have to investigate that. If I recall, aren't some of these files stored in C:\Users\\AppData\Local\Temp? Seems it could be a bit of a stretch to rely on files in a user's temp folder for configuration data. Nevermind that the folder is temp, what if that user leaves the company and the user account is destroyed? Thanks for pointing in a direction, Thad On Wed, Aug 14, 2013 at 9:56 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.com wrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
I think it relies more on the ones in the install folders, but when troubleshooting my problems, they always had me remove the ones from the temp folder also, just to make sure. On Wed, Aug 14, 2013 at 11:49 AM, Thad Esser thad.es...@gmail.com wrote: ** LJ, Interesting, I will have to investigate that. If I recall, aren't some of these files stored in C:\Users\\AppData\Local\Temp? Seems it could be a bit of a stretch to rely on files in a user's temp folder for configuration data. Nevermind that the folder is temp, what if that user leaves the company and the user account is destroyed? Thanks for pointing in a direction, Thad On Wed, Aug 14, 2013 at 9:56 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.comwrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
Exactly what my recommendation would have been for core forms. Regarding BPCU, it is designed for newer versions of ITSM (at least I don't think it goes back to 5.x). I don't see any value in your situation. It sounds like you know the handful of customizations to recreate on a handful of core forms. I would just create overlays manually. Doing this to core forms will allow patches and upgrade to go smoothly in the future. About HD 5.6 is it so far out of support you basically own anything that has been or will be done to it. I do not see value in using overlays with these old BMC apps. We have Help Desk 6 that has been upgrade from AR 7.0 to 7.6.04 and we do not use Best Practice mode with this environment. Ideally we would convert the customizations to core forms to overlays but we do not intend on keeping this environment long-term. Jason On Wed, Aug 14, 2013 at 3:26 AM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** Best Approach: Go to best practice customization mode Create Form Overlay Create View Overlay on which you have planned to update/add the fields Create Field Overlay if modifying existing field, If not, Add custom field that you need to ** ** ** ** *From:* Action Request System discussion list(ARSLis t) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Raj *Sent:* Wednesday, August 14, 2013 3:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using BPCU while ARS Upgrade? ** ** ** For backward compatibility of our ITSM(HD 5.6) and existing customizations on User form, we analyzed and decided to create those Custom fields on newer version. To do that what is the recommended approach - Do I have to create overlay for User form and then modify the overlay in Best Customization mode or I just go to Base Development mode and start adding the fields? Also, at what step do I use BPCU(do I need to use it at all or I can skip it?) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Archiving question
Ryan, Thanks that helps. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Wednesday, August 14, 2013 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving question ** Hi Howard, Please refer to the following link: https://docs.bmc.com/docs/display/public/ars8000/Characteristics+of+archive+ forms . When the BMC Remedy AR System creates a new archive form, the following two fields are included on the form: . Original Request ID (ID 450) . Original Create Date (ID 451) These fields contain the Request ID and Create Date from the main form. These fields are not placed in the view. To add them, open the archive form in BMC Remedy Developer Studio, and choose Form Add/Remove Fields On View. Then, move the fields to the Fields in View table. You can use the Create Date of the archive form as the archive date. The remaining core fields on the archive form contain the same values as the main form. . Data fields, attachment pools, and panel holder cannot be modified or added to an archive form. All other field types, such as trim or table, can be added or modified. . The data fields in the main and archive form have identical field limits. The permissions on archive forms are always read access. Hope this helps, Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, August 14, 2013 11:50 AM To: arslist@ARSLIST.ORG Subject: Archiving question ** Good morning, afternoon and evening all, We are looking into some issues with data that was archived and need to verify some info. So I need to ask, if you enable archiving on a form, and it moved the record to the new archived form what is the create date of the record? Would it be the date the record was created in the original form or when it was created in the new archive form? Thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Home Page (version 7.6.04)
Thanks to all that replied to my question. I wish I would have read it before posting it due to grammatical errors, but hey we're not English Professors either. Anyway, I got the issue resolved by just creating some navigation buttons and then pointing those buttons to the Home Pages. Thanks, Ron Young Life is 10% what happens to you and 90% how you react to it. -Charles Swindoll You are never too old to set another goal or to dream a new dream. C.S. Lewis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, August 14, 2013 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Home Page (version 7.6.04) Another, simpler strategy is to use test users for each test case and set the home page different for each test case loginid. That is what I usually do. Chg_relcoord for a test release coordinator, inc_usecase3 test user, etc. your policies and management requirements may vary. Ray On Aug 14, 2013, at 6:13 AM, Ron Young rpyo...@southernco.com wrote: Just wondering...is there a way to have more than one home page? We have several different home pages for different groups...say for instance Test A home Page, Test B Home Page, Test C Home Page, and Management Home Page. When my supervisor logs into Remedy his home page is the Management Home Page but he wants to be able to queickly access the 3 Test home pages in this scenario. What is the best way to do this if I could? I have Version 8 Devekoper and User is the 7.6. Thanks for all and any help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
Thanks Jason and Kiran. Your response clarified lot of things. We are currently focusing on ARS Upgrade only, so as upgrading our heavily customized HD 5.6 is a big challenge but eventually we will get there or we might just start fresh with newer Service Desk. As you suggested, I am just going to manually create the overlays for core forms where we have customization. Jason, BTW, If my understanding it correct then you must have used the best practice mode only initially when you upgraded from ARS7.0 to ARS7.6.04 and that is again only to convert the core customized forms into overlays? On day to day basis you just used Development Mode but again when you have to customize your core forms again, do you switch modes and create overlays again? Also, if you would have created Custom Objects do you need to convert them into Base Objects if you were to upgrade to v8.1 or so... Pl excuse my limited knowledge on Overlays.:-) Thanks again! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Job Runs
Hi, We have a lot of re jobs that are aborting. I am trying to delete reconciliation job runs as they come in that have a status = abort. Would a run process filter like this work? Filter action: run process @@:Application-Delete-Entry $SCHEMA$ $Request ID$ I only want to delete records that have status of abort. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Job Runs
Hi Kathy, If the Action is a pure Run Process then use (in filter or escalation): Application-Delete-Entry $SCHEMA$ $Request ID$ If the Action is a 'Set Fields' within a filter or escalation use: $PROCESS$ Application-Delete-Entry $SCHEMA$ $Request ID$ AND If the Action is from an Active Link to delete on the server use: $PROCESS$ @@: Application-Delete-Entry $SCHEMA$ $Request ID$ Hope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, August 14, 2013 2:49 PM To: arslist@ARSLIST.ORG Subject: Job Runs ** Hi, We have a lot of re jobs that are aborting. I am trying to delete reconciliation job runs as they come in that have a status = abort. Would a run process filter like this work? Filter action: run process @@:Application-Delete-Entry $SCHEMA$ $Request ID$ I only want to delete records that have status of abort. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Job Runs
Kathy, I answered to quickly.to accommodate the Abort qualificationthe Run If statement of the filter needs to be if 'Status' = Abort Then Application-Delete-Entry $SCHEMA$ $Request ID$ Ryan. From: Downing, Ryan Sent: Wednesday, August 14, 2013 2:53 PM To: arslist@ARSLIST.ORG Subject: RE: Job Runs Hi Kathy, If the Action is a pure Run Process then use (in filter or escalation): Application-Delete-Entry $SCHEMA$ $Request ID$ If the Action is a 'Set Fields' within a filter or escalation use: $PROCESS$ Application-Delete-Entry $SCHEMA$ $Request ID$ AND If the Action is from an Active Link to delete on the server use: $PROCESS$ @@: Application-Delete-Entry $SCHEMA$ $Request ID$ Hope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, August 14, 2013 2:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Job Runs ** Hi, We have a lot of re jobs that are aborting. I am trying to delete reconciliation job runs as they come in that have a status = abort. Would a run process filter like this work? Filter action: run process @@:Application-Delete-Entry $SCHEMA$ $Request ID$ I only want to delete records that have status of abort. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Post Upgrade - Server Information is empty
When creating workflow for a form that has a “'z1D Action” field, are the actions predefined somewhere in the system or can I just put my own word in the qualification and if the 'z1D Action' = “MyWord” the workflow will fire? Thanks! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
'z1D Action' field question
When creating workflow for a form that has a “'z1D Action” field, are the actions predefined somewhere in the system or can I just put my own word in the qualification and if the 'z1D Action' = “MyWord” the workflow will fire? Thanks! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
Hi, I have encountered a similar issue with patching and having the 7.6.04 User Tool installed on the server you are patching, the User Tool updated the XML and the patch files would not run for 8.0 due to the 7.6.04 reference being present in the same XML - so seems like this issue is somewhat still present. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 14 August 2013 17:57 To: arslist@ARSLIST.ORG Subject: Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)? ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.com wrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'z1D Action' field question
Hi, My experience is that you can use it for custom work. I use ARInside to get a good reference on all existing values for a specific z1D Action field. Maybe I should compile a list of all z1D Action fields and the values/filters they are connected to!? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. When creating workflow for a form that has a “'z1D Action” field, are the actions predefined somewhere in the system or can I just put my own word in the qualification and if the 'z1D Action' = “MyWord” the workflow will fire? Thanks! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)
Wondering what the compatibility (Client side) is as I cannot get the midtier (besides login page) to work with either IE 8, or Firefox P22/P23 on Windows XP desktop Firebug says the following:: (and Why is YAHOO??? REferenced?) NetworkError: 404 Not Found - http://IP.IP.IP.IP:8080/arsys/resources/stylesheets/8.1.00%20201301251157/moz/ARSystem.css ARSystem.css NetworkError: 404 Not Found - http://IP.IP.IP.IP:8080/arsys/resources/javascript/8.1.00%20201301251157/moz/YahooRTF.js YahooRTF.js NetworkError: 404 Not Found - http://IP.IP.IP.IP:8080/arsys/resources/javascript/8.1.00%20201301251157/moz/ClientCore.js ClientCore.js ReferenceError: YAHOO is not defined [image: chrome://firebug/content/blank.gif] ...ht=false;setFormDataHolder(HOSTNAME','Default Admin View', new... 9312a4...at=html (line 1) ReferenceError: setFormDataHolder is not defined [image: chrome://firebug/content/blank.gif] ...ht=false;setFormDataHolder(HOSTNAME Admin View', new... 9312a4...at=html (line 1) ReferenceError: ARSystemInit is not defined [image: chrome://firebug/content/blank.gif] ...HOSTNAME,Home Page,Default Admin View,null,null,null);var opnWnd = win... -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)
CATALINAOUT 14 Aug 2013 20:11:46 - Client sets useConnectionPooling to : true 14 Aug 2013 20:11:46 - APITIMEOUT from system property : null 14 Aug 2013 20:11:46 - APITIMEOUT from Environment : null 14 Aug 2013 20:11:46 - AROVERLAYGROUPS from system property : null 14 Aug 2013 20:11:46 - AROVERLAYGROUPS from Environment : null 14 Aug 2013 20:11:47 - fipsProviderJsafeJCE installed = false 14 Aug 2013 20:11:55 - set timer period 6 milliSec (00:01:00) 14 Aug 2013 20:11:55 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@1938d69 14 Aug 2013 20:12:25 - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. Aug 14, 2013 8:12:29 PM org.apache.coyote.http11.Http11Protocol start INFO: Starting Coyote HTTP/1.1 on http-8080 Aug 14, 2013 8:12:30 PM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8029 Aug 14, 2013 8:12:30 PM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=1/149 config=null Aug 14, 2013 8:12:30 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 79722 ms 14 Aug 2013 20:12:32 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@7bfda6 14 Aug 2013 20:13:22 - Trying to load configuration arsys_api.xml 14 Aug 2013 20:13:22 - Could not load optional configuration arsys_api.xml 14 Aug 2013 20:13:22 - Trying to load configuration default.xml 14 Aug 2013 20:13:52 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@bd5b6c 14 Aug 2013 20:13:52 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@1bd2145 14 Aug 2013 20:13:53 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@1552f05 14 Aug 2013 20:13:54 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@e6bad2 14 Aug 2013 20:13:56 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@77ced7 14 Aug 2013 20:14:55 - Connects to HOSTNAME:2106 through com.bmc.arsys.api.ProxyJRpc@12aedac com.remedy.arsys.goat.DisplayPropertyMappers$BadDisplayPropertyException -- ERRORS ** HERE * at com.remedy.arsys.goat.DisplayPropertyMappers.propToString(Unknown Source) at com.remedy.arsys.goat.DisplayPropertyMappers.propToHTMLColour(Unknown Source) at com.remedy.arsys.goat.field.DataField.handleProperty(Unknown Source) at com.remedy.arsys.goat.field.CharField.handleProperty(Unknown Source) at com.remedy.arsys.goat.field.GoatField.init(Unknown Source) at com.remedy.arsys.goat.field.DataField.init(Unknown Source) at com.remedy.arsys.goat.field.CharField.init(Unknown Source) at com.remedy.arsys.goat.field.GoatFieldFactory.create(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap_aroundBody2(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldMapService$AjcClosure3.run(Unknown:1) at com.remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$1$d227381cproceed(IGo atFieldMapServiceCacheAspect.aj:1) at com.remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$1$d227381c(IGoatField MapServiceCacheAspect.aj:59) at com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldService.get(Unknown Source) at com.remedy.arsys.goat.field.GoatField.get(Unknown Source) at com.remedy.arsys.goat.field.GoatField.get(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$FieldGraphBuilder.init(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$FieldGraphBuilder.init(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.instantiateFieldsImpl(Unknown Source) at com.remedy.arsys.goat.service.FieldGraphService.instantiateFields(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.instantiateFields_aroundBody2(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.instantiateFields_aroundBody3$advice(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.preCache(Unknown Source) at com.remedy.arsys.prefetch.PrefetchWorkerImpl.prefetchForm(Unknown Source) at com.remedy.arsys.prefetch.PrefetchWorkerImpl.start(Unknown Source) at com.remedy.arsys.prefetch.AbstractManager$WorkerThread.run(Unknown Source) com.remedy.arsys.goat.DisplayPropertyMappers$BadDisplayPropertyException at com.remedy.arsys.goat.DisplayPropertyMappers.propToString(Unknown Source) at com.remedy.arsys.goat.DisplayPropertyMappers.propToHTMLColour(Unknown Source) at
Re: Fwd: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
There's a good chance that arerror.log has recorded the server attempting to load the rogue active link at startup. If that is the case, and the active link is corrupt, it will not appear in the admin tool, but will still exist in the database. This would subsequently result in the unique index error. Two options would seem to be: 1) rename the rogue active link through the database (update actlink set name = 'newName001' where name = '##insert your actlink name here##'; or 2) delete the active link from the database (find the active link ID and remove entries from the corresponding database tabels) In both instances, restart ARS. Glen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Pascale, We deploy today: new patch 7.6.04 SP5 didnot resolve the login redirect. So again new logs sent to BMC. My production will be sitting on 7.5 P4 for a long time. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Deyon, We finally got it resolved 20 mins ago. The SP5 is a fix if you add on top of it the renaming of the JSession ID. Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AIE Syntax - This SHOULD be simple
I have an exchange that includes the Site. Some of the supplied values may not align, and I want to translate them, but leave good ones alone. For example: DNV - DEV But ... KWA should remain KWA. I've tried SQL (Case statements), and IF/THEN functions. Have not found a good method to replace a select set of values, yet leave everything else alone. Any ideas out there? We're an On Demand customer, on 7.6.04. -- Thank You, Chris Danaceau FINRA Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'z1D Action' field question
Thank you! I was pretty sure I could use it... just needed some validation! That would be an awesome list to compile!:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, August 14, 2013 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: 'z1D Action' field question Hi, My experience is that you can use it for custom work. I use ARInside to get a good reference on all existing values for a specific z1D Action field. Maybe I should compile a list of all z1D Action fields and the values/filters they are connected to!? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. When creating workflow for a form that has a “'z1D Action” field, are the actions predefined somewhere in the system or can I just put my own word in the qualification and if the 'z1D Action' = “MyWord” the workflow will fire? Thanks! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)
REPAIRED::: got it working Clear Cache: MS Windows / Compatibility mode.. Either or both got it working.. -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Deyon, Ask them to try this Open up the Websphere Administration Console. Go to Servers/Websphere Application Servers/server name/Session Management/Cookie Management. Change the Cookie name field to a value that's something other than JSESSIONID, for example JSESSIONID1. Then save changes and restart the application server. Kenavo ar wech all ddus...@aim.com 08/14/2013 01:54 PM To arslist@ARSLIST.ORG, pascale.sterr...@daimler.com cc Subject Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved Pascale, We deploy today: new patch 7.6.04 SP5 didnot resolve the login redirect. So again new logs sent to BMC. My production will be sitting on 7.5 P4 for a long time. If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)
it does work on firefox 22 / 23 IE 8 , but definitely not IE 7.. FYI Tomcat / Solaris 10.. have a great day.. On Wed, Aug 14, 2013 at 5:07 PM, patrick zandi remedy...@gmail.com wrote: REPAIRED::: got it working Clear Cache: MS Windows / Compatibility mode.. Either or both got it working.. -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'z1D Action' field question
I agree it would be nice to have a list. A little OT Claire, I imagine you are familiar with the concept of command fields but it is such a useful concept that it is worth sharing this article Doug created back when we use to get the Tips and Trick books: Form Commands and Command Forms https://communities.bmc.com/docs/DOC-123. I don't use Command Forms too often but I find I use a Form Command field a lot. Our is 'Current_Command' Field ID 60001. I find that I don't often skip workflow as the document details but use this along with normal record processing but only under very specific conditions. Often times it is notification. This way I don't have to worry about a notification being sent at the wrong time just because some fields now meet the criteria; the notification only fires when some action explicitly tells it to. The other benefit is because it is just a text string that workflow is looking for you can pretty safely put your own very fairly value in the field and not bother other workflow. The only things to be careful of is to make sure all of the workflow referencing the field is really looking at the value and not just for a NOT NULL value (wouldn't be best practice but it probably happens) and to make sure your value isn't getting in the way of another value should be in the field. For those reasons I usually end up adding our own Current_Command field. It is display only field so the overhead/customization is minimal but you are guaranteed not to break anything by reusing BMC's field. /A little OT Jason On Wed, Aug 14, 2013 at 2:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Thank you! I was pretty sure I could use it... just needed some validation! That would be an awesome list to compile!:) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, August 14, 2013 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: 'z1D Action' field question Hi, My experience is that you can use it for custom work. I use ARInside to get a good reference on all existing values for a specific z1D Action field. Maybe I should compile a list of all z1D Action fields and the values/filters they are connected to!? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. When creating workflow for a form that has a “'z1D Action” field, are the actions predefined somewhere in the system or can I just put my own word in the qualification and if the 'z1D Action' = “MyWord” the workflow will fire? Thanks! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto: claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting Text Color of Checkbox and Radio Button Fields
Last call before I give up...anybody? From: Ray Gellenbeck raygellenb...@yahoo.com To: arslist@ARSLIST.ORG Sent: Wednesday, August 14, 2013 5:43 AM Subject: Re: Setting Text Color of Checkbox and Radio Button Fields Just tested/verified the problem on new test form. Here's how to see my problem quickly... 1. Create new form (display-only or regular) 2. Under appearance, set background color to custom and make it black 3. Add a small trim box and set its background color to custom light gray. 4. Add a radio button field and set the COLOR - Label\Text Color attribute to custom white. Note that only the label text goes white. The data text (Default1) stays black. Verify by moving the radio button data over the gray trim box. Demonstrated problem: Label\Text Color attribute does not change data color on selection fields (radio button and check box) data text. Solutions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)? - RESOLVED
LJ hit the nail on the head with this one. Once we cleared out the temp folder, the install ran correctly. When I suggested that maybe they should delete those files as part of the install (before or after), support said that the temp files should be cleared when the server reboots. For us, that doesn't appear to be the case (looked at other servers that had an installation a long time ago, and we have weekly reboots). As far as the Dev Studio install on my PC, we couldn't figure that one out and ended up just doing a file-replace. Thanks everyone for the suggestions and guidance. Thad On Wed, Aug 14, 2013 at 1:22 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I have encountered a similar issue with patching and having the 7.6.04 User Tool installed on the server you are patching, the User Tool updated the XML and the patch files would not run for 8.0 due to the 7.6.04 reference being present in the same XML - so seems like this issue is somewhat still present. ** ** -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* 14 August 2013 17:57 *To:* arslist@ARSLIST.ORG *Subject:* Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)? ** ** ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. ** ** On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.com wrote: ** Laurent, ** ** When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). ** ** To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. ** ** Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. ** ** Thanks for helping me check. Thad ** ** On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, ** ** Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). ** ** Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting Text Color of Checkbox and Radio Button Fields
Actually I don't see setting the data color of ANY type of field. Label/Text color does exactly what it says On Data type fields it set's the label's color. On Trim fields (the text displayed is really the label) it sets the color of the text. You might be able to do it using custom CSS styles Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, August 14, 2013 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Text Color of Checkbox and Radio Button Fields ** Last call before I give up...anybody? From: Ray Gellenbeck raygellenb...@yahoo.commailto:raygellenb...@yahoo.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, August 14, 2013 5:43 AM Subject: Re: Setting Text Color of Checkbox and Radio Button Fields Just tested/verified the problem on new test form. Here's how to see my problem quickly... 1. Create new form (display-only or regular) 2. Under appearance, set background color to custom and make it black 3. Add a small trim box and set its background color to custom light gray. 4. Add a radio button field and set the COLOR - Label\Text Color attribute to custom white. Note that only the label text goes white. The data text (Default1) stays black. Verify by moving the radio button data over the gray trim box. Demonstrated problem: Label\Text Color attribute does not change data color on selection fields (radio button and check box) data text. Solutions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting Text Color of Checkbox and Radio Button Fields
Thanks. I'll just go with a grey background before I mess with the css path. Seems borderline dumb to allow changing of the label color but not changing the data color. You can even set the data FONT in some field types, but never color. sigh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Pascale, Webadmin just made change. The application is not showing any redirection issue. Thank you very much ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
