date:20140805

Congrats!
On Aug 5, 2014 5:31 AM, Kelly Deaver kdea...@kellydeaver.com wrote:

**
Speaking of Unisys folk... my topic just got accepted mid-day on Monday.
See you there!

Kelly Deaver
Unisys Corporation
kdea...@kellydeaver.com (ARSlist mail)
kelly.dea...@unisys.com kelly.ctr.dea...@faa.gov (Business mail)

Original Message
Subject: Re: ENGAGE
From: Lynn Larsen lynn_lar...@mmi.net
Date: Mon, August 04, 2014 10:04 am
To: arslist@ARSLIST.ORG

**
So LJ is going… aside from the Unisys folks that we know will be there,
who else WILL be attending from our string of conversation here??

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ
LongWing
*Sent:* Monday, August 04, 2014 9:00 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ENGAGE

**
Apparently...the process took a bit longer than anticipatedone of my
two topics got accepted, so it appears I WILL be attending Engage this year
:)

It appears that the content of sessions has shifted a bit in the last
week. I reported 120 at the end of last Monday. As of this exact moment,
there are only 102 active sessions, 41 are Remedy related, 11 by non
BMCers, and 4 are technical.

So, the numbers are shifting a bitbut my topic isn't in that list
yet, but it titled 'Remedy Java API – Basic Components' where I plan on
discussing how the API is structured, how the objects relate to what you
see in Remedy Dev Studio as well as Mid-Tier, and how to manipulate your
Remedy system through the API to get the best out of it. :)...

I'm hopeful at this point that Engage is morphing into something a bit
more acceptable to the many technical resources we have here on the list.

On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing lj.longw...@gmail.com
wrote:
I guess the best 'rejection letter' you can possibly get is the accepted
list coming out and not being able to find yourself anywhere on there.

Looking through the sessions, I see there are 120 sessions total. 46
are 'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of
those only 12 are not being done by BMCers (10%). 4 of those are listed as
'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1
CMDB). Nothing that's directly related to Remedy as a development
platform, but as a platform to sell their OOTB toolspart of me is
disappointed, but not surprised.

Both of the topics I submitted were of a technical nature, relating to
Remedy, not ITSM...so, I guess that's likely why neither topic was selected
for presentation

and due due to the fact that I was counting on not paying the admission
fees, I'm not going to be able to justify the expense to attend this
year...so...maybe I'll do them anyway, but post them on my site instead so
everyone can benefit instead of just the ones that attend Engage...who
knows.

On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.
Once we create the overlay we can customize and changes by BMC won't have
an impact. Except if they delete one of us in base, that will have an
impact on the overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury taufc...@gmail.com
wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We
can set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.com wrote:
**
Yeah I proposed this... Somekind of genius bar or something, maybe
panel like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for this...

Maybe we could squat the booth location for this when it's not attended?
If it's like wwrug, it's just opened for lunch / not a long time, we could
use the place to do some small groups about a theme or something?

So, a mix between the bird the feathers, genius bar, community and
whatever?

We could even stream it live on the net so the others could see it (that
could be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury taufc...@gmail.com wrote:

**
I was willing to sponsor a technical/learning lab at the conference.
Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love
networking (by networking I mean drinking) with you guys if you decide to
go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury taufc...@gmail.com
wrote:

In browsing through the sessions and speakers, the title of unnamed
speaker pretty much sums up my assessment of the catalog:
Lead Technical Marketing Consultant

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com wrote:

**
The evening is still there, Tuesday from 6 to 8 PM:

http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue

Completed history of North American Remedy User Group annual conferences

2014-08-05 Thread arslist

The following is complete for the North American RUGs, we are working on the
annual outside of NA.

Note: the information is from a combination of sources including a few posts
on the ARSlist, the archives Doug Mueller searched, Ed Reynolds and Doug
Blair's attics (mind, email and boxes), and my email history:

 

1993  Santa Clara Westin Hotel
June 3-4   RUG   Remedy Corp.

1994  Santa Clara Westin Hotel
June 6-8   RUG   Remedy Corp.

1995  Burlingame Airport MarriottJune 5-7
RUG   Remedy Corp.

1996  Burlingame Hyatt Regency
June 2-5   RUG   Remedy Corp.

1997  Burlingame Hyatt Regency
June 2-5   RUG   Remedy Corp.

1998  San Francisco Marriott
June 22-26  RUG   Remedy Corp.

1999  DisneyLand Disneyland Hotel
July 18-22RUG   Remedy Corp.

2000  Santa Clara Santa Clara Convention CenterJune 4-8
RUG   Remedy Corp.

2001  Disney World  Swan and Dolphin Resort   July 30 to
Aug 3  RUG   Remedy Corp.

2002  San DiegoSan Diego Convention Center   March 3-7
Synergy Peregrine

2003  San Francisco Hilton
April 6-10 RUG   BMC

2004  Washington DC  Rennaisance Hilton July
26-29RUG   BMC

2005  San Jose   San Jose McEnery Convention Center
July 11-15RUG   BMC

2006  San Francisco Hilton
Aug 28-Sept 1 BMC UserWorld BMC

2007  Vancouver   Vancouver Convention  Exhibition Center
Oct 28-Nov. 2 BMC UserWorld  BMC

2008  NONE

2009  Las VegasHard Rock HotelNov 9-13
RUG   WWRUG

2010  Las VegasHard Rock HotelOct 18-22
RUG   WWRUG

2011  Alexandria, VAHilton Alexandria Mark Center Sep 19-23
RUG   WWRUG

2012  San Jose   Fairmont
Oct 15-19RUG   WWRUG

2013  San Jose   Fairmont
Sep 30-Oct 4   RUG   WWRUG

2014  Disney World  Swan and Dolphin Resort   Oct 13-16
BMC Engage   BMC

 

 

If you spot any errors or omissions, have information on the outside of NA
RUGs, please let us know.

 

Thanks Dan

 

 


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QQ: MSSQL server name / Instance name issue

I am sure I am just missing the obvious today..

Win: 2012 - connecting to an instance of the 2012 sql server
Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)
Instance name :: remedy
SA password it says::

   - The instance name *REMEDY *is not valid for the host *NAME-w12-sql-1*
   / port *1435*
   -Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* for the
   host *dtg-w12-sql-1* / port *1435*

*So I put in the following::*
 hostname NAME-W12-SQL-1\REMEDY
Instance name : remedy
System installer says:

   - he installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP
   address.Clients cannot communicate to the Server unless they can resolve
   into an IP address

If I put in the IP address \ REMEDY is says same thing.


I know it is something silly, it must be the fly on my nose (too close).










if I put in NAME-W12-SQL-1  (it says it should be the above)

do I need to create some sort of Alias? like in the /etc/hosts?
or registry? for it to get accepted.




-- 
Patrick Zandi

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Re: Completed history of North American Remedy User Group annual conferences

2014-08-05 Thread Rod Harris

Hi Dan,

Thanks for compiling the complete RUG list, very interesting.

We had a pretty good RUG in Australia in 2000. It was called the Asia
Pacific Remedy User Group and went from May 1-4 2000 at the ANA Hotel in
Sydney. I'm pretty sure this was the only one run by the user group and of
a similar scale to the ones held in the US. I guess the organiser was the
Sydney Remedy User Group, not Remedy Corp though they did support it, just
as BMC have supported recent user run RUGs.

I think that this RUG should be counted as one of the official RUGs and
provide credit to toward the RUG count on the conference IDs assuming BMC
retains this RUG feature.

Rod


On 5 August 2014 22:19, arslist arsl...@danielbloom.ca wrote:

 **

 The following is complete for the North American RUGs, we are working on
 the annual outside of NA.

 Note: the information is from a combination of sources including a few
 posts on the ARSlist, the archives Doug Mueller searched, Ed Reynolds and
 Doug Blair’s attics (mind, email and boxes), and my email history:



 1993  Santa Clara Westin Hotel
June 3-4   RUG   Remedy Corp.

 1994  Santa Clara Westin Hotel
June 6-8   RUG   Remedy Corp.

 1995  Burlingame Airport MarriottJune
 5-7   RUG   Remedy Corp.

 1996  Burlingame Hyatt Regency
June 2-5   RUG   Remedy Corp.

 1997  Burlingame Hyatt Regency
June 2-5   RUG   Remedy Corp.

 1998  San Francisco Marriott
June 22-26  RUG   Remedy Corp.

 1999  DisneyLand Disneyland Hotel
 July 18-22RUG   Remedy Corp.

 2000  Santa Clara Santa Clara Convention CenterJune
 4-8   RUG   Remedy Corp.

 2001  Disney World  Swan and Dolphin Resort   July 30
 to Aug 3  RUG   Remedy Corp.

 2002  San DiegoSan Diego Convention Center   March
 3-7   Synergy Peregrine

 2003  San Francisco Hilton
  April 6-10
 RUG   BMC

 2004  Washington DC  Rennaisance Hilton July
 26-29RUG   BMC

 2005  San Jose   San Jose McEnery Convention Center
 July 11-15RUG   BMC

 2006  San Francisco Hilton
  Aug 28-Sept 1 BMC
 UserWorld BMC

 2007  Vancouver   Vancouver Convention  Exhibition
 CenterOct 28-Nov. 2 BMC UserWorld  BMC

 2008  NONE

 2009  Las VegasHard Rock HotelNov
 9-13 RUG   WWRUG

 2010  Las VegasHard Rock HotelOct
 18-22RUG   WWRUG

 2011  Alexandria, VAHilton Alexandria Mark Center Sep
 19-23RUG   WWRUG

 2012  San Jose   Fairmont
   Oct 15-19RUG   WWRUG

 2013  San Jose   Fairmont
   Sep 30-Oct 4   RUG   WWRUG

 2014  Disney World  Swan and Dolphin Resort   Oct
 13-16BMC Engage   BMC





 If you spot any errors or omissions, have information on the outside of NA
 RUGs, please let us know.



 Thanks Dan




 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Handling RESTful webservice using Atrium SPOON.

2014-08-05 Thread Abhishek Anand

Hi Experts,

Anyone having any idea on it ,please revert back ASAP.

Regards,
Abhishek A

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Re: ENGAGE

2014-08-05 Thread Jim Coryat (jcoryat)

A favorite from my area is Pendleton (Let er buck!).  May have to bring a 
bottle to share. ☺

Jim

From: Jason Miller [mailto:jason.mil...@gmail.com]
Sent: Monday, August 04, 2014 2:19 PM
Subject: Re: ENGAGE

**
I caught the end of the tasting; where I met my new love...  Templeton.

I forget who brought their homemade stuff and what it was called but I think I 
was breathing fire for a little while after that.

To answer Lynn's question I am all registered up to be at ENGAGE

Jason

On Mon, Aug 4, 2014 at 11:18 AM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
I still recall our whiskey tasting night that we had at Misi’s  Phil’s room. 
Some of that European Whiskey is downright awesome!

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, 
David
Sent: Monday, August 04, 2014 2:14 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn 
down a free drink.  If they do, beware as that would be a sign that they are 
sick.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott 
Philben
Sent: Monday, August 04, 2014 2:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...

On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se

So LJ is going… aside from the Unisys folks that we know will be 
there, who
else WILL be attending from our string of conversation here??

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Apparently...the process took a bit longer than anticipatedone of 
my two
topics got accepted, so it appears I WILL be attending Engage this 
year :)

It appears that the content of sessions has shifted a bit in the last 
week. I
reported 120 at the end of last Monday. As of this exact moment, there 
are
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
technical.

So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
it titled 'Remedy Java API – Basic Components' where I plan on 
discussing
how the API is structured, how the objects relate to what you see in 
Remedy
Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
through the API to get the best out of it. :)...

I'm hopeful at this point that Engage is morphing into something a bit 
more
acceptable to the many technical resources we have here on the list.

On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing

lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.com
 wrote:
I guess the best 'rejection letter' you can possibly get is the 
accepted list
coming out and not being able to find yourself anywhere on there.

Looking through the sessions, I see there are 120 sessions total. 46 
are
'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of 
those
only 12 are not being done by BMCers (10%). 4 of those are listed as
'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1 
CMDB).
Nothing that's directly related to Remedy as a development platform, 
but as a
platform to sell their OOTB toolspart of me is disappointed, but 
not
surprised.

Both of the topics I submitted were of a technical nature, relating to 
Remedy,
not ITSM...so, I guess that's likely why neither topic was selected for
presentation

and due due to the fact that I was counting on not paying the 
admission fees,
I'm not going to be able to justify the expense to attend this
year...so...maybe I'll do them anyway, but post them on my site 
instead so
everyone can benefit instead of just the ones that attend Engage...who 
knows.

On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller

jason.mil...@gmail.commailto:jason.mil...@gmail.commailto:jason.mil...@gmail.commailto:jason.mil...@gmail.com
 wrote:
**
By doing our own thing we would simply be creating an overlay on 
ENGAGE. Once
we create the overlay we can customize and changes by BMC won't have an

Re: MSSQL server name / Instance name issue

2014-08-05 Thread Murnane, Phil

Patrick:

Years ago (maybe ARS 4.x?) I encountered a problem where the application server 
wouldn't connect to a database instance if the name was longer than 12 
characters.  Maybe try creating an alias in the LMHOSTS file?

FWIW,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of patrick zandi [remedy...@gmail.com]
Sent: Tuesday, August 05, 2014 08:38
To: arslist@ARSLIST.ORG
Subject: QQ: MSSQL server name / Instance name issue

**
I am sure I am just missing the obvious today..

Win: 2012 - connecting to an instance of the 2012 sql server
Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)
Instance name :: remedy
SA password it says::

 *   The instance name REMEDY is not valid for the host NAME-w12-sql-1 / port 
1435
 *  Detected the SQLServer instance NAME-W12-SQL-1\ REMEDY for the host 
dtg-w12-sql-1 / port 1435

So I put in the following::


hostname NAME-W12-SQL-1\REMEDY
Instance name : remedy
System installer says:

 *   he installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP 
address.Clients cannot communicate to the Server unless they can resolve into 
an IP address

If I put in the IP address \ REMEDY is says same thing.


I know it is something silly, it must be the fly on my nose (too close).










if I put in NAME-W12-SQL-1  (it says it should be the above)

do I need to create some sort of Alias? like in the /etc/hosts?
or registry? for it to get accepted.




--
Patrick Zandi
_ARSlist: Where the Answers Are and have been for 20 years_

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Where the Answers Are, and have been for 20 years

Re: ENGAGE

2014-08-05 Thread Shellman, David

So is it time to get back on topic or change the subject?

  *:o)

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, August 04, 2014 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Holycow!  This thread well over 100 replies (not sure why my Gmail split it).  
My guess is we are not even close to being finished with it either.

[cid:image002.jpg@01CFB08F.47F58B80]

On Mon, Aug 4, 2014 at 1:34 PM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Yup I remember. We had a group photo if I recall that we took when sampling 
that bottle ☺

Phil tried it the next day and found it a bit too strong. I loved it!

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny 
Kellett
Sent: Monday, August 04, 2014 4:31 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Carl brought that. I think he exchanged them for some manchester united top.

-- Original Message --
From: Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: 04/08/2014 21:21:29
Subject: Re: ENGAGE

**
I bought Templeton Rye a couple of times at least.. And got a couple of my 
friends to try it at a bar in NYC..

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny 
Kellett
Sent: Monday, August 04, 2014 4:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

I bought a bottle of laphroaig when I got home based on that tasting night :)

Kind regards
Danny

-- Original Message --
From: Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: 04/08/2014 19:18:48
Subject: Re: ENGAGE

**
I still recall our whiskey tasting night that we had at Misi’s  Phil’s room. 
Some of that European Whiskey is downright awesome!

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, 
David
Sent: Monday, August 04, 2014 2:14 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn 
down a free drink.  If they do, beware as that would be a sign that they are 
sick.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott 
Philben
Sent: Monday, August 04, 2014 2:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...

On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se/

So LJ is going… aside from the Unisys folks that we know will be 
there, who
else WILL be attending from our string of conversation here??

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Apparently...the process took a bit longer than anticipatedone of 
my two
topics got accepted, so it appears I WILL be attending Engage this 
year :)

It appears that the content of sessions has shifted a bit in the last 
week. I
reported 120 at the end of last Monday. As of this exact moment, there 
are
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
technical.

So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
it titled 'Remedy Java API – Basic Components' where I plan on 
discussing
how the API is structured, how the objects relate to what you see in 
Remedy
Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
through the API to get the best out of it. :)...

I'm hopeful at this point that Engage is morphing into something a bit 
more
acceptable to the many technical resources we have here on the list.

On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing

lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.com
 wrote:
I guess the best 'rejection letter' you can possibly get is the 
accepted list
coming out and not being able to find yourself anywhere on there.

Looking through the sessions, I see there are 120 sessions

Re: ENGAGE

2014-08-05 Thread Richter, Howard (CEI - Atlanta)

Can the tasting be a BMC sponsored event? If so can we add some red wines?

Like a Revana 2009 Cab, a Chehalem 2006 Pinot and maybe some of the Blackbirds?

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: Tuesday, August 05, 2014 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE

**
A favorite from my area is Pendleton (Let er buck!).  May have to bring a 
bottle to share. ☺

Jim

From: Jason Miller [mailto:jason.mil...@gmail.com]
Sent: Monday, August 04, 2014 2:19 PM
Subject: Re: ENGAGE

**
I caught the end of the tasting; where I met my new love...  Templeton.

I forget who brought their homemade stuff and what it was called but I think I 
was breathing fire for a little while after that.

To answer Lynn's question I am all registered up to be at ENGAGE

Jason

On Mon, Aug 4, 2014 at 11:18 AM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
I still recall our whiskey tasting night that we had at Misi’s  Phil’s room. 
Some of that European Whiskey is downright awesome!

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, 
David
Sent: Monday, August 04, 2014 2:14 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn 
down a free drink.  If they do, beware as that would be a sign that they are 
sick.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott 
Philben
Sent: Monday, August 04, 2014 2:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...

On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se

So LJ is going… aside from the Unisys folks that we know will be 
there, who
else WILL be attending from our string of conversation here??

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Apparently...the process took a bit longer than anticipatedone of 
my two
topics got accepted, so it appears I WILL be attending Engage this 
year :)

It appears that the content of sessions has shifted a bit in the last 
week. I
reported 120 at the end of last Monday. As of this exact moment, there 
are
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
technical.

So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
it titled 'Remedy Java API – Basic Components' where I plan on 
discussing
how the API is structured, how the objects relate to what you see in 
Remedy
Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
through the API to get the best out of it. :)...

I'm hopeful at this point that Engage is morphing into something a bit 
more
acceptable to the many technical resources we have here on the list.

On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing

lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.commailto:lj.longw...@gmail.com
 wrote:
I guess the best 'rejection letter' you can possibly get is the 
accepted list
coming out and not being able to find yourself anywhere on there.

Looking through the sessions, I see there are 120 sessions total. 46 
are
'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of 
those
only 12 are not being done by BMCers (10%). 4 of those are listed as
'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1 
CMDB).
Nothing that's directly related to Remedy as a development platform, 
but as a
platform to sell their OOTB toolspart of me is disappointed, but 
not
surprised.

Both of the topics I submitted were of a technical nature, relating to 
Remedy,
not ITSM...so, I guess that's likely why neither topic was selected for
presentation

and due due to the fact that I was counting on not paying the 
admission fees,
I'm not going to be able to justify the expense to attend this
year...so...maybe I'll do them anyway, but post them on my site 
instead so
everyone can benefit instead of just the ones that attend Engage...who 
knows.

SAML Integration

2014-08-05 Thread Terri Lockwood

Does anyone know if it's possible to do a SAML integration with ARS/ITSM?  We 
use LDAP for internal customers but trying to find a way to give external 
customers a single sign on with several of our systems.  I am doing my research 
and hoped someone else has already tried this.

Thank you!

~~~
Terri

ARS 7.6.03
ITSM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2



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Re: SAML Integration

2014-08-05 Thread Tauf Chowdhury

Terri,
I haven't done the actual integration but I know that's what Remedy on Demand 
uses to authenticate via Atrium SSO

Sent from my iPhone

 On Aug 5, 2014, at 9:57 AM, Terri Lockwood teresa.lockw...@sungard.com 
 wrote:
 
 **
 Does anyone know if it’s possible to do a SAML integration with ARS/ITSM?  We 
 use LDAP for internal customers but trying to find a way to give external 
 customers a single sign on with several of our systems.  I am doing my 
 research and hoped someone else has already tried this.
  
 Thank you!
  
 ~~~
 Terri
  
 ARS 7.6.03
 ITSM 7.6.03
 Midtier 7.6.04
 Windows 2008
 MS SQL 2008 R2 SP2
  
  
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: MSSQL server name / Instance name issue

2014-08-05 Thread Grooms, Frederick W

I believe it is telling you it wants just the server nameNAME-w12-sql-1   
as a slash is not valid in the name of a machine
· The installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP 
address. .Clients cannot communicate to the Server unless they can resolve into 
an IP address


Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Tuesday, August 05, 2014 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

**
Patrick:

Years ago (maybe ARS 4.x?) I encountered a problem where the application server 
wouldn't connect to a database instance if the name was longer than 12 
characters.  Maybe try creating an alias in the LMHOSTS file?

FWIW,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of patrick zandi [remedy...@gmail.com]
Sent: Tuesday, August 05, 2014 08:38
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: QQ: MSSQL server name / Instance name issue
**
I am sure I am just missing the obvious today..
Win: 2012 - connecting to an instance of the 2012 sql server
Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)
Instance name :: remedy
SA password it says::
· The instance name REMEDY is not valid for the host NAME-w12-sql-1 / 
port 1435
·   Detected the SQLServer instance NAME-W12-SQL-1\ REMEDY for the 
host dtg-w12-sql-1 / port 1435

So I put in the following::

hostname NAME-W12-SQL-1\REMEDY
Instance name : remedy
System installer says:
· The installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP 
address.Clients cannot communicate to the Server unless they can resolve into 
an IP address

If I put in the IP address \ REMEDY is says same thing.



I know it is something silly, it must be the fly on my nose (too close).

if I put in NAME-W12-SQL-1  (it says it should be the above)
do I need to create some sort of Alias? like in the /etc/hosts?
or registry? for it to get accepted.

--
Patrick Zandi



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Re: MSSQL server name / Instance name issue

but if I take the slash out and put it into the instance name it fails as
well.
DB Information:
Hostname or IP :: Hostname IP
instance name : blank --- invalid instance

if
Hostname or IP :: Hostname IP
instance name : remedy
is says Instance name remedy is not validfor host ip/port 
Detected the sql server instance name-w12-sql-1\remedy for the host ip
/port 1435 

It tells you what it should be but cannot accept it..



On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* / port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* for
 the host *dtg-w12-sql-1* / port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

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Re: Tracking Detailed Outage/Maintenance Time

2014-08-05 Thread Frank Caruso

I was thinking of using that same area of the system; makes sense to keep time 
tracking in the same part of the system. I also was thinking of using a 
separate form for the new data so as not to break any existing ITSM workflow.

Thanks for the input.

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Re: SAML Integration

2014-08-05 Thread Frank Caruso

We used JSS-SSO for single sign via Kerberos and it is working vey well. I 
believe the product offers SAML integration as well as several other 
possibilities.

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Re: MSSQL server name / Instance name issue

Lets start with the environment:
When logging into MSSQL server management studio I use the following
settings.
Servername : name-w12-sql-1\remedy
instance name : remedy

with sa password and Voila.. no problems.
if I view connection properties it says:
Server name:: name-w12-sql-1/remedy,1435
instance name:: remedy

With 2012 sql server you can create seperate instances within itself.  hope
that makes sense.



On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.
 DB Information:
 Hostname or IP :: Hostname IP
 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy
 is says Instance name remedy is not validfor host ip/port 
 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..



 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* / port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY*
 for the host *dtg-w12-sql-1* / port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
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https vs http when using web service and a load balancer.

2014-08-05 Thread Terry Bootsma

 

Hi everyone: 

I was wondering if anyone came across this before when developing and
consuming Remedy Web Services: 

ARSystem - 8.1.01 

ITSM - 8.1.01 

Here is the configuration: 

I have two mid-tiers running on port 8080 (tomcat) front-ended by a
load-balancer that has a virtual-IP and hostname that is running on port
8443. I have the certificate associated to port 8443 on the load
balancer and it does a least connection selection of which mid-tier to
use. It also decrypts the data from a secure connection (https) to a
non-secure connection (http) when passing to the mid-tiers. I am using
this method as I can freely add new mid-tiers without requiring
additional certificates from my certificate authority (CA) . I am using
a Citrix Netscaler to perform the load balancing. These mid-tiers are
used only for web-services and no concurrent user sessions. However, to
test it, I can log into Remedy via the load-balancer and have verified
that it works just fine. 

To give you a clearer picture, the web service consumer connects like
the following: 

https://loadbalancerfqdn:8443 [1] 

and it load-balances to the midtiers as follows: 

http://midtier1:8080 [2] 

http://midtier2:8080 [3] 

The issue I have is this. 

If I look at the WSDL associated to my webservice (let's call it
MYWEBSERVICE), I can get the WSDL to display via the following: 

https://loadbalancerfqdn:8443:/arsys/WSDL/public/remedyservername/MYWEBSERVICE
[4] 

If I look inside the web service WSDL, the port binding to the actual
web service is : 

soap:address
location=http://loadbalancerfqdn:8443:/arsys/WSDL/public/remedyservername/MYWEBSERVICE
[5]/ 

(notice above it is http not https! ). When I try to call it, I
obviously get errors. 

I am wondering, how do I get the remedy-provided WSDL to indicate https
instead of http in the binding ? Is this because I am front-ending this
via a https-based load balancer ? Can I do this ? 

Any ideas ? 

Terry 

 

Links:
--
[1] https://loadbalancerfqdn:8443
[2] http://midtier1:8080
[3] http://midtier2:8080
[4]
https://loadbalancerfqdn:8443:/arsys/WSDL/public/remedyservername/MYWEBSERVICE
[5]
http://loadbalancerfqdn:8443:/arsys/WSDL/public/remedyservername/MYWEBSERVICE

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Re: Tracking Detailed Outage/Maintenance Time

2014-08-05 Thread Tauf Chowdhury

Yeah, I had the separate form as well and was thinking of pushing the 
start/stop clock info to it but that thing is so clunky, I just disabled and 
hid the buttons altogether. 

Sent from my iPhone

 On Aug 5, 2014, at 11:11 AM, Frank Caruso caruso.fr...@gmail.com wrote:
 
 I was thinking of using that same area of the system; makes sense to keep 
 time tracking in the same part of the system. I also was thinking of using a 
 separate form for the new data so as not to break any existing ITSM workflow.
 
 Thanks for the input.
 
 ___
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 Where the Answers Are, and have been for 20 years

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Re: https vs http when using web service and a load balancer.

Terry,
Yes, it's because the Web server is only http, but the value in that is
only 'arbitrary'...meaning that it's just how the web server knows to
reference itselfso, if you turn it into a wsdl file, or once you load
it into SoapUI, or some other tool, you can simply manually add the s, or
point to individual nodes, or really...whatever you want without issue, as
long as it can connect.

In short, I'm not sure how to get the web server to know that the client is
using an https, but what the WSDL thinks is irrelevant as long as you are
using the proper one to actually connect.


On Tue, Aug 5, 2014 at 9:43 AM, Terry Bootsma tboot...@objectpath.com
wrote:

 **



 Hi everyone:



 I was wondering if anyone came across this before when developing and
 consuming Remedy Web Services:



 ARSystem - 8.1.01

 ITSM – 8.1.01



 Here is the configuration:



 I have two mid-tiers running on port 8080 (tomcat) front-ended by a
 load-balancer that has a virtual-IP and hostname that is running on port
 8443.  I have the certificate associated to port 8443 on the load balancer
 and it does a “least connection” selection of which mid-tier to use.  It
 also “decrypts” the data from a secure connection (https)  to a non-secure
 connection (http) when passing to the mid-tiers.  I am using this method as
 I can freely add new mid-tiers without requiring additional certificates
 from my certificate authority (CA) .  I am using a Citrix Netscaler to
 perform the load balancing. These mid-tiers are used only for web-services
 and no concurrent user sessions.  However, to test it, I can log into
 Remedy via the load-balancer and have verified that it works just fine.



 To give you a clearer picture, the web service consumer connects like the
 following:



 https://loadbalancerfqdn:8443



 and it load-balances to the midtiers as follows:



 http://midtier1:8080

 http://midtier2:8080



 The issue I have is this.



 If I look at the WSDL associated to my webservice (let’s call it
 MYWEBSERVICE), I can get the WSDL to display via the following:




 https://loadbalancerfqdn:8443:/arsys/WSDL/public/remedyservername/MYWEBSERVICE



 If I look inside the web service WSDL, the port binding to the actual web
 service is :



 soap:address location=”http
 ://loadbalancerfqdn:8443:/arsys/WSDL/public/remedyservername/MYWEBSERVICE
 ””/



 (notice above it is http not https! ).  When I try to call it, I obviously
 get errors.



 I am wondering, how do I get the remedy-provided WSDL to indicate https
 instead of http in the binding ?   Is this because I am front-ending this
 via a https-based load balancer ?  Can I do this ?



 Any ideas ?



 Terry










  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: MSSQL server name / Instance name issue

it is a NAMED INSTANCE on the SQL Server...
that is why the ip/named instancethen the instance name (which is
different).



On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com wrote:

 Lets start with the environment:
 When logging into MSSQL server management studio I use the following
 settings.
 Servername : name-w12-sql-1\remedy
 instance name : remedy

 with sa password and Voila.. no problems.
 if I view connection properties it says:
 Server name:: name-w12-sql-1/remedy,1435
 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.
 DB Information:
 Hostname or IP :: Hostname IP
 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy
 is says Instance name remedy is not validfor host ip/port 
 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..



 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY
 into an IP address. .Clients cannot communicate to the Server unless they
 can resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* / port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY*
 for the host *dtg-w12-sql-1* / port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY
 into an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

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Re: MSSQL server name / Instance name issue

http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

shows the format:  but it appears remedy does not follow it?   also the
drop down never works, but I guessed that was another bug.



On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com wrote:

 it is a NAMED INSTANCE on the SQL Server...
 that is why the ip/named instancethen the instance name (which is
 different).



 On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com
 wrote:

 Lets start with the environment:
 When logging into MSSQL server management studio I use the following
 settings.
 Servername : name-w12-sql-1\remedy
 instance name : remedy

 with sa password and Voila.. no problems.
 if I view connection properties it says:
 Server name:: name-w12-sql-1/remedy,1435
 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails
 as well.
 DB Information:
 Hostname or IP :: Hostname IP
 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy
 is says Instance name remedy is not validfor host ip/port 
 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..



 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY
 into an IP address. .Clients cannot communicate to the Server unless they
 can resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the
 application server wouldn't connect to a database instance if the name was
 longer than 12 characters.  Maybe try creating an alias in the LMHOSTS 
 file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* / port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY*
 for the host *dtg-w12-sql-1* / port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY
 into an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

2014-08-05 Thread Pierson, Shawn

What version are you running into this on?  I want to say I had that problem 
with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in my 
environment.  I wish I could remember how I got around it.  This may be my 
imagination, but there could be something akin to a portmapper on the SQL 
Server where you aren’t really using 1435.  Can you connect with SSMS and then 
open up a command prompt and type netstat and hit enter and look for that SQL 
Server and see what port you are actually connecting to?  That may be one thing 
to investigate.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

**
http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx
shows the format:  but it appears remedy does not follow it?   also the drop 
down never works, but I guessed that was another bug.

On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
it is a NAMED INSTANCE on the SQL Server...
that is why the ip/named instancethen the instance name (which is 
different).

On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
Lets start with the environment:
When logging into MSSQL server management studio I use the following settings.
Servername : name-w12-sql-1\remedy
instance name : remedy
with sa password and Voila.. no problems.
if I view connection properties it says:
Server name:: name-w12-sql-1/remedy,1435
instance name:: remedy
With 2012 sql server you can create seperate instances within itself.  hope 
that makes sense.

On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
but if I take the slash out and put it into the instance name it fails as well.
DB Information:
Hostname or IP :: Hostname IP
instance name : blank --- invalid instance
if
Hostname or IP :: Hostname IP
instance name : remedy
is says Instance name remedy is not validfor host ip/port 
Detected the sql server instance name-w12-sql-1\remedy for the host ip /port 
1435 
It tells you what it should be but cannot accept it..


On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
I believe it is telling you it wants just the server nameNAME-w12-sql-1   
as a slash is not valid in the name of a machine
• The installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP 
address. .Clients cannot communicate to the Server unless they can resolve into 
an IP address


Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, 
Phil
Sent: Tuesday, August 05, 2014 8:23 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

**
Patrick:

Years ago (maybe ARS 4.x?) I encountered a problem where the application server 
wouldn't connect to a database instance if the name was longer than 12 
characters.  Maybe try creating an alias in the LMHOSTS file?

FWIW,
--Phil


From: Action Request System discussion list(ARSList) 
[arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi 
[remedy...@gmail.commailto:remedy...@gmail.com]
Sent: Tuesday, August 05, 2014 08:38
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: QQ: MSSQL server name / Instance name issue
**
I am sure I am just missing the obvious today..
Win: 2012 - connecting to an instance of the 2012 sql server
Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)
Instance name :: remedy
SA password it says::
• The instance name REMEDY is not valid for the host NAME-w12-sql-1 / 
port 1435
•   Detected the SQLServer instance NAME-W12-SQL-1\ REMEDY for the 
host dtg-w12-sql-1 / port 1435

So I put in the following::

hostname NAME-W12-SQL-1\REMEDY
Instance name : remedy
System installer says:
• The installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP 
address.Clients cannot communicate to the Server unless they can resolve into 
an IP address

If I put in the IP address \ REMEDY is says same thing.



I know it is something silly, it must be the fly on my nose (too close).

if I put in NAME-W12-SQL-1  (it says it should be the above)
do I need to create some sort of Alias? like in the /etc/hosts?
or registry? for it to get accepted.

--
Patrick Zandi


_ARSlist: Where the Answers Are and have been for 20 years_


--
Patrick Zandi


--
Patrick Zandi


--
Patrick Zandi



--
Patrick Zandi
_ARSlist: Where the Answers Are and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail

Re: SAML Integration

2014-08-05 Thread Jim Coryat (jcoryat)

We use the same product and it has been flawless.  The problem is that BMC has 
a different concept of SSO than the rest of the world IMHO.

I do believe the 8.0 or 8.1 version does provide SAML support, but the 
implementation of BMC SSO is not straight forward.

Jim Coryat
x34655


-Original Message-
From: Frank Caruso [mailto:caruso.fr...@gmail.com] 
Sent: Tuesday, August 05, 2014 9:14 AM
Subject: Re: SAML Integration

We used JSS-SSO for single sign via Kerberos and it is working vey well. I 
believe the product offers SAML integration as well as several other 
possibilities.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

2012 os, 2012 sql server  (multiple instances) I am using a name instance
called remedy.
Checking... ssms connects fine with the  ip\remedy  in the hostname  or
hostname\remedy which is the named instance name no problem.
logged on to the sql server I see the port 1435 coming in from the ip of
the remedy server (SSMS) not because of remedy install.



On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

 **

 What version are you running into this on?  I want to say I had that
 problem with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in
 my environment.  I wish I could remember how I got around it.  This may be
 my imagination, but there could be something akin to a portmapper on the
 SQL Server where you aren’t really using 1435.  Can you connect with SSMS
 and then open up a command prompt and type netstat and hit enter and look
 for that SQL Server and see what port you are actually connecting to?  That
 may be one thing to investigate.



 Thanks,



 *Shawn Pierson *

 Remedy Developer | Energy Transfer



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, August 05, 2014 11:16 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

 shows the format:  but it appears remedy does not follow it?   also the
 drop down never works, but I guessed that was another bug.



 On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com
 wrote:

 it is a NAMED INSTANCE on the SQL Server...

 that is why the ip/named instancethen the instance name (which is
 different).



 On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com
 wrote:

 Lets start with the environment:

 When logging into MSSQL server management studio I use the following
 settings.

 Servername : name-w12-sql-1\remedy

 instance name : remedy

 with sa password and Voila.. no problems.

 if I view connection properties it says:

 Server name:: name-w12-sql-1/remedy,1435

 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.

 DB Information:
 Hostname or IP :: Hostname IP

 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy

 is says Instance name remedy is not validfor host ip/port 

 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..





 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host
 *NAME-w12-sql-1* / port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* for
 the host *dtg-w12-sql-1* / port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or

Re: MSSQL server name / Instance name issue

Just to humor the installation script, have you tried putting the IP Address 
and server name entry into the hosts file on the AR System server where the 
MS-SQL client is installed?

 

Also try installing the full client (client tools) and see if you can connect 
the SQL server manager and open a Query Analyzer session.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

 

** 

2012 os, 2012 sql server  (multiple instances) I am using a name instance 
called remedy.

Checking... ssms connects fine with the  ip\remedy  in the hostname  or  
hostname\remedy which is the named instance name no problem.

logged on to the sql server I see the port 1435 coming in from the ip of the 
remedy server (SSMS) not because of remedy install.

 

On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

** 

What version are you running into this on?  I want to say I had that problem 
with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in my 
environment.  I wish I could remember how I got around it.  This may be my 
imagination, but there could be something akin to a portmapper on the SQL 
Server where you aren’t really using 1435.  Can you connect with SSMS and then 
open up a command prompt and type netstat and hit enter and look for that SQL 
Server and see what port you are actually connecting to?  That may be one thing 
to investigate.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 11:16 AM


To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

 

** 

http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

shows the format:  but it appears remedy does not follow it?   also the drop 
down never works, but I guessed that was another bug.

 

On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com wrote:

it is a NAMED INSTANCE on the SQL Server... 

that is why the ip/named instancethen the instance name (which is 
different).

 

On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com wrote:

Lets start with the environment: 

When logging into MSSQL server management studio I use the following settings.

Servername : name-w12-sql-1\remedy

instance name : remedy

with sa password and Voila.. no problems.

if I view connection properties it says:

Server name:: name-w12-sql-1/remedy,1435

instance name:: remedy

With 2012 sql server you can create seperate instances within itself.  hope 
that makes sense.

 

On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com wrote:

but if I take the slash out and put it into the instance name it fails as well. 

DB Information:
Hostname or IP :: Hostname IP

instance name : blank --- invalid instance

if 
Hostname or IP :: Hostname IP
instance name : remedy 

is says Instance name remedy is not validfor host ip/port 

Detected the sql server instance name-w12-sql-1\remedy for the host ip /port 
1435 

It tells you what it should be but cannot accept it.. 

 

 

On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

** 

I believe it is telling you it wants just the server nameNAME-w12-sql-1   
as a slash is not valid in the name of a machine

* The installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP 
address. .Clients cannot communicate to the Server unless they can resolve into 
an IP address 

 

 

Fred

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Tuesday, August 05, 2014 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

 

** 

Patrick:

 

Years ago (maybe ARS 4.x?) I encountered a problem where the application server 
wouldn't connect to a database instance if the name was longer than 12 
characters.  Maybe try creating an alias in the LMHOSTS file?

 

FWIW,

--Phil

 

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of patrick zandi [remedy...@gmail.com]
Sent: Tuesday, August 05, 2014 08:38
To: arslist@ARSLIST.ORG
Subject: QQ: MSSQL server name / Instance name issue

** 

I am sure I am just missing the obvious today.. 

Win: 2012 - connecting to an instance of the 2012 sql server
Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

Instance name :: remedy  

SA password it says:: 


* The instance name REMEDY is not valid for the host NAME-w12-sql-1 / 
port 1435 

*   Detected the SQLServer instance NAME-W12-SQL-1\ REMEDY for the 
host dtg-w12-sql-1 / port 1435

So I put in the following::

hostname NAME-W12-SQL-1\REMEDY

https vs http when using web service and a load balancer.

2014-08-05 Thread John Baker

Hello,

I would suggest you review the Tomcat connector documentation:

http://tomcat.apache.org/tomcat-7.0-doc/config/http.html

and in particular:

http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes

scheme: Set this attribute to the name of the protocol you wish to have
returned by calls to request.getScheme(). For example, you would set
this attribute to https for an SSL Connector.

To correctly set up Tomcat behind a reverse proxy load balancer, which
is essentially what happens when SSL terminates at the load balancer,
the Tomcat needs to know about the scheme, host and port in order to
correctly create URLs when an application says, What's the protocol we
support? What's the hostname on which we run?, etc. 

Assuming the BMC code isn't doing anything horrific like assuming HTTP,
I suspect that setting the scheme=https attribute on the connector
will resolve the issue. Also, set proxyName=lbhostname and
proxyPort=443. This is configured in the server.xml file on the HTTP
connector, ie.

Connector port=8080 protocol=HTTP/1.1
  connectionTimeout=2 redirectPort=8443 
  scheme=https proxyName=loadbalancerfqdn proxyPort=8443   
/


John Baker
-- 
SSO Plugin for the BMC product set
http://www.javasystemsolutions.com/jss/ssoplugin

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Impact of renaming Sites in ITSM 7.6.04..

Thanks for all your responses.

 

@ Joel

Thought of the alias thingy. The problem however is not whether or not that
would work. Sure it would work. BUT, if you want to develop a nightly job to
update foundation data, based on information from another system, and if
previous data has had been fed using other processes (partially automated
and partially hand fed), auto generating foundation data, would be a
challenge without potentially duplicating some entries in the master
SIT:Site table. As far as the nightly job is concerned, it will not find a
site name with the string that we develop to name that site, if a previous
site name already exists for that site with a slightly different name.

 

@ Leanard, Michell, Thad and others who suggested the use of
DLD:SYS:DataWizAudit_Forms for getting a list of forms..

Thank you for suggesting DLD:SYS:DataWizAudit_Forms as a 'good candidate' to
start with. While I could surely shorten my task of scripting my own script
using names found here, is it a complete list? Or are there potential
exceptions as someone pointed out? I'm afraid if there are exceptions, I may
not gain much by starting out with that list as I might still need to comb
the system to find the remainder of the fields in some other forms. At best
it may be useful to get a list of Field ID's used to represent that field
and then comb the system to find other forms that contain that exact same
Field ID and then verify if that field stores the Site Name.

 

Would there be any fields that may have the Site Name value set within the
field contents (just like Login Name is found in Diary Fields as user
stamps)? I cannot think of an example for this case but feel uncomfortable
to completely ignore it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, August 05, 2014 3:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Impact of renaming Sites in ITSM 7.6.04..

 

Hey, Leonard -(blast from the past from CW ) :-)

 

You are right, DLD:SYS:DataWizAudit_Forms  is a good starting point.

 

FYI:  Because, we had to update tens of thousands of unique sites AND since
the Data Wizard is restricted to updating the Site Name and NOT the Site
Group and Region; we couldn't use the Data Wizard either.  Like others, had
to build our own solution.

 

The fact that one can only update one site name, Support Group, login,
Categorization at a time is one reason for the Ideas being submitted on BMC
Communities for the Data Wizard.



 

@Joe, I created two SQL scripts to assist me with the initial research.

 

1.  Finds all references to foundation fields including Site, Categories,
Support Group, etc.  The results list contains the form name, schema Id,
fieldname, fielded, data type, etc., of custom and ITSM forms and fields.

2.  Unions the list of Region /Site Group / Site combinations found in
active records of multiple application and configuration forms that are
either custom or base.  This will be your target data to update.

 

The workflow to update is all Direct SQL.

Warning - this update can still take hours depending on the amount of data
you'll have to change.

 

Sorry for rambling, but hope it helps.

 

Michelle

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neely, Leonard
Sent: Monday, August 04, 2014 10:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Impact of renaming Sites in ITSM 7.6.04..

 

** 

In 8.1 (probably earlier versions as well), you can take a look at data in
the DLD:SYS:DataWizAudit_Forms form, which should give you a pretty good
list of candidate forms to be updated. That may be a good starting point.

 

HTH

 

Leonard Neely

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Monday, August 04, 2014 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Impact of renaming Sites in ITSM 7.6.04..

 

** 

Joe,

 

The data wizard does use SQL to make all of it's updates (at least in 7.0.3,
I haven't had to dig that deep in 8.1 yet).  Take a look at the
DLD:SYS:DataWizardFormFields form (and the other DLD:SYS.. forms).  That
should get you a good ways toward your goal.  Sample screenshot:

Inline image 1

 

And one other thing that drive me bat-shtir-crazy... On the asset forms, the
field labeled Site, has a database name of Building (the field ID is
26001, which is site name everywhere else).  The kicker is that the
field labeled Site Group has a database name of Site (and a field id
that match Site Group every where else).  Read that again, this time more
carefully.  :-)   Now, that is only true for the AST forms - on the
underlying CMDB forms, the label matches the database name.

 

I hope that helps,

Thad

 

On Mon, Aug 4, 2014 at 3:55 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Yeah I was hoping for a lazy way to find a

Re: MSSQL server name / Instance name issue

I have tried   host,   host\named instancehost\named
instance:0,porthost\named instance,port
host
then instance name

going insane..

I can login with ssms, and I can query db no problem

but the login is as   hostname(or IP)\named instance,port

name-W12-SQL-1\REMEDY,1435
8.1.01  does not like it with or without port (cause port is in the line
below)...

I actually built a server (8 of them) and after installation we had to
change the ar.conf to hostname,port
or they would not run.. I think someone at the Engineering area missed a
step... but this was for a SQL Cluster..
it would let you install, but not bounce..now this one will not let me
install..




On Tue, Aug 5, 2014 at 2:24 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Just to humor the installation script, have you tried putting the IP
 Address and server name entry into the hosts file on the AR System server
 where the MS-SQL client is installed?



 Also try installing the full client (client tools) and see if you can
 connect the SQL server manager and open a Query Analyzer session.



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, August 05, 2014 12:42 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 2012 os, 2012 sql server  (multiple instances) I am using a name instance
 called remedy.

 Checking... ssms connects fine with the  ip\remedy  in the hostname  or
 hostname\remedy which is the named instance name no problem.

 logged on to the sql server I see the port 1435 coming in from the ip of
 the remedy server (SSMS) not because of remedy install.



 On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
 shawn.pier...@energytransfer.com wrote:

 **

 What version are you running into this on?  I want to say I had that
 problem with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in
 my environment.  I wish I could remember how I got around it.  This may be
 my imagination, but there could be something akin to a portmapper on the
 SQL Server where you aren’t really using 1435.  Can you connect with SSMS
 and then open up a command prompt and type netstat and hit enter and look
 for that SQL Server and see what port you are actually connecting to?  That
 may be one thing to investigate.



 Thanks,



 *Shawn Pierson *

 Remedy Developer | Energy Transfer



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, August 05, 2014 11:16 AM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

 shows the format:  but it appears remedy does not follow it?   also the
 drop down never works, but I guessed that was another bug.



 On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com
 wrote:

 it is a NAMED INSTANCE on the SQL Server...

 that is why the ip/named instancethen the instance name (which is
 different).



 On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com
 wrote:

 Lets start with the environment:

 When logging into MSSQL server management studio I use the following
 settings.

 Servername : name-w12-sql-1\remedy

 instance name : remedy

 with sa password and Voila.. no problems.

 if I view connection properties it says:

 Server name:: name-w12-sql-1/remedy,1435

 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.

 DB Information:
 Hostname or IP :: Hostname IP

 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy

 is says Instance name remedy is not validfor host ip/port 

 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..





 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12

Re: MSSQL server name / Instance name issue

I am wondering if the user of special characters – in the server name is 
driving the MS SQL client mad.

 

Just for fun, install MS-SQL server on the same network, on a server that has 
no special characters (and as per someone else’s suggestion on a server that 
has less than 12 characters in its server name) and see if you have better 
luck. If so, you could alias the server in the hosts file to REMEDYSQL or some 
other friendly name like that and give it a try.

 

I had an issue recently with Oracle where the use of @ in a password drove the 
Oracle client mad if the password was not enclosed within “” in the auth 
string. And there was a good reason why that happened.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

 

** 

I have tried   host,   host\named instancehost\named instance:0,port
host\named instance,port

host

then instance name

 

going insane.. 

I can login with ssms, and I can query db no problem

but the login is as   hostname(or IP)\named instance,port

name-W12-SQL-1\REMEDY,1435

8.1.01  does not like it with or without port (cause port is in the line 
below)...

I actually built a server (8 of them) and after installation we had to change 
the ar.conf to hostname,port

or they would not run.. I think someone at the Engineering area missed a 
step... but this was for a SQL Cluster.. 

it would let you install, but not bounce..now this one will not let me 
install.. 

 

 

On Tue, Aug 5, 2014 at 2:24 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Just to humor the installation script, have you tried putting the IP Address 
and server name entry into the hosts file on the AR System server where the 
MS-SQL client is installed?

 

Also try installing the full client (client tools) and see if you can connect 
the SQL server manager and open a Query Analyzer session.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 12:42 PM


To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

 

** 

2012 os, 2012 sql server  (multiple instances) I am using a name instance 
called remedy.

Checking... ssms connects fine with the  ip\remedy  in the hostname  or  
hostname\remedy which is the named instance name no problem.

logged on to the sql server I see the port 1435 coming in from the ip of the 
remedy server (SSMS) not because of remedy install.

 

On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

** 

What version are you running into this on?  I want to say I had that problem 
with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in my 
environment.  I wish I could remember how I got around it.  This may be my 
imagination, but there could be something akin to a portmapper on the SQL 
Server where you aren’t really using 1435.  Can you connect with SSMS and then 
open up a command prompt and type netstat and hit enter and look for that SQL 
Server and see what port you are actually connecting to?  That may be one thing 
to investigate.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 11:16 AM


To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

 

** 

http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

shows the format:  but it appears remedy does not follow it?   also the drop 
down never works, but I guessed that was another bug.

 

On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com wrote:

it is a NAMED INSTANCE on the SQL Server... 

that is why the ip/named instancethen the instance name (which is 
different).

 

On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com wrote:

Lets start with the environment: 

When logging into MSSQL server management studio I use the following settings.

Servername : name-w12-sql-1\remedy

instance name : remedy

with sa password and Voila.. no problems.

if I view connection properties it says:

Server name:: name-w12-sql-1/remedy,1435

instance name:: remedy

With 2012 sql server you can create seperate instances within itself.  hope 
that makes sense.

 

On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com wrote:

but if I take the slash out and put it into the instance name it fails as well. 

DB Information:
Hostname or IP :: Hostname IP

instance name : blank --- invalid instance

if 
Hostname or IP :: Hostname IP
instance name : remedy 

is says Instance name remedy is not validfor host ip/port 

Detected the sql server instance name-w12-sql-1\remedy for the host ip /port 
1435 

It

Re: ADV: Cherwell Webinar

I didn't notice Kevin started this thread and offered to invite us to a
webinar.

 

So it appears like the questions I have would be addressed at the webinar
due to be hosted by IT Partners on the 14th of August 20014 at 12:00 PM EST,
so I hope to be able to juggle time between my client, lunch hour and the
webinar.

 

If not, I'm hoping IT Partners could host another webinar sometime again (to
get the benefit of QA) or at least have a recording of the webinar
available offline after the event?

 

My interest is getting to know Cherwell's features as a competitor in the
ITSM / workflow management tool market.

 

Joe

 

PS: Anyone in this business plan to hold a similar webinar on SNOW??? And
RemedyForce???

 

  _  

From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Monday, August 04, 2014 4:40 PM
To: ARS Discussion List
Subject: RE: ADV: Cherwell Webinar

 

You don't have to go overboard if its private. Chances are I won't probably
be able to take time off from my current engagement anyways unless its
during the lunch hour EST. I have a few deadlines I am on for certain
deliverables and can't multitask as a result on this one occassion

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, August 04, 2014 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

 

Private but let me see what I can do

Sent from my iPhone


On Aug 4, 2014, at 4:32 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Is it a WebEx public demo? Or a private one?

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, August 04, 2014 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

 

I'm getting a demo tomorrow so will let you know

Sent from my iPhone


On Aug 4, 2014, at 4:24 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

How does Cherwell compare to SNOW and the AR System from the ease of
customization and implementation, TCO and end user experience perspective?

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 04, 2014 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

 

** 

But...RemedyForce IS another productit's not another company...but it is
100% a different product...

 

On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher cgra...@columnit.com
wrote:

** 

I've been using Remedy since Version 5 - if you are unhappy with Remedy for
any reason, I would look at Remedyforce before going to another product.
Feel free to reach out if you want to know more.  

 

-Chris Grassi

cgras...@gmail.com

   

 

On 4 Aug 2014, at 14:44, Kevin Shaffer kshaf...@partneritsm.com wrote:

 

** 

I have been hesitant to bring up the topic of Cherwell on the ARSList, but
there seems to have been some interest and discussion about Cherwell last
week.

First of all, I have been a Remedy consultant since the late 90's, version
3.x.  I have experienced all the highs and lows that everyone describes on
this list.  I would love to see BMC succeed and Remedy continue to lead.
The reality is I have witnessed many of my colleagues drift over to SNOW and
others get out of the business completely, as we watched the competitors
catch up and some even surpass in some areas as others have pointed out.
The majority of our business is still BMC, but a growing portion of it is
now Cherwell.

Most of us are all facing similar challenges and questions from management.
Why does the licensing model have to be so confusing?, Why do upgrades have
to be so painful?, Why can't I call support and get an onshore resource?,
Why does on-premise or on-demand feel like a lifetime commitment?, etc.
Whether or not you feel that any of the aforementioned questions are true
about BMC Remedy, these questions are still being asked by management.

Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST to
discuss how Cherwell can address many of the Why questions we all face.
The intended audience is not just Remedy users but rather companies that are
evaluating options.  Please contact me OFFLINE if you are interested in
attending and I will send you a more formal invitation. We will have very
techy people presenting to address anything that comes up.

 

Kevin Shaffer, Senior Partner
Partner IT, Inc.

Office Phone: (888) 380-8899 tel:%2%29%20380-8899 
Cell Phone: (316) 208-5341 tel:%28316%29%20208-5341 
Fax: (708) tel:%28708%29%20887-1704  887-1704
Email: kshaf...@partneritsm.com
Website: http://www.partneritsm.com
Follow Us: http://www.twitter.com/partneritsm
YouTube: http://www.youtube.com/partneritsm

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where

Re: ADV: Cherwell Webinar

Who would be interested in a Remedyforce one aimed at the ARS list audience?  I 
would happily host it.  Let me know if you are interested.

cgras...@gmail.commailto:cgras...@gmail.com

-Chris

On 5 Aug 2014, at 20:56, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:

**
I didn’t notice Kevin started this thread and offered to invite us to a webinar.

So it appears like the questions I have would be addressed at the webinar due 
to be hosted by IT Partners on the 14th of August 20014 at 12:00 PM EST, so I 
hope to be able to juggle time between my client, lunch hour and the webinar.

If not, I’m hoping IT Partners could host another webinar sometime again (to 
get the benefit of QA) or at least have a recording of the webinar available 
offline after the event?

My interest is getting to know Cherwell’s features as a competitor in the ITSM 
/ workflow management tool market.

Joe

PS: Anyone in this business plan to hold a similar webinar on SNOW??? And 
RemedyForce???


From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Monday, August 04, 2014 4:40 PM
To: ARS Discussion List
Subject: RE: ADV: Cherwell Webinar

You don’t have to go overboard if its private. Chances are I won’t probably be 
able to take time off from my current engagement anyways unless its during the 
lunch hour EST. I have a few deadlines I am on for certain deliverables and 
can’t multitask as a result on this one occassion

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, August 04, 2014 4:37 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

Private but let me see what I can do

Sent from my iPhone

On Aug 4, 2014, at 4:32 PM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Is it a WebEx public demo? Or a private one?

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, August 04, 2014 4:26 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

I'm getting a demo tomorrow so will let you know

Sent from my iPhone

On Aug 4, 2014, at 4:24 PM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
How does Cherwell compare to SNOW and the AR System from the ease of 
customization and implementation, TCO and end user experience perspective?

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 04, 2014 4:13 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

**
But...RemedyForce IS another productit's not another company...but it is 
100% a different product...

On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher 
cgra...@columnit.commailto:cgra...@columnit.com wrote:
**
I’ve been using Remedy since Version 5 - if you are unhappy with Remedy for any 
reason, I would look at Remedyforce before going to another product.  Feel free 
to reach out if you want to know more.

-Chris Grassi
cgras...@gmail.commailto:cgras...@gmail.com


On 4 Aug 2014, at 14:44, Kevin Shaffer 
kshaf...@partneritsm.commailto:kshaf...@partneritsm.com wrote:

**
I have been hesitant to bring up the topic of Cherwell on the ARSList, but 
there seems to have been some interest and discussion about Cherwell last week.
First of all, I have been a Remedy consultant since the late 90’s, version 3.x. 
 I have experienced all the highs and lows that everyone describes on this 
list.  I would love to see BMC succeed and Remedy continue to lead.  The 
reality is I have witnessed many of my colleagues drift over to SNOW and others 
get out of the business completely, as we watched the competitors catch up and 
some even surpass in some areas as others have pointed out.   The majority of 
our business is still BMC, but a growing portion of it is now Cherwell.
Most of us are all facing similar challenges and questions from management. Why 
does the licensing model have to be so confusing?, Why do upgrades have to be 
so painful?, Why can’t I call support and get an onshore resource?, Why does 
on-premise or on-demand feel like a lifetime commitment?, etc.  Whether or not 
you feel that any of the aforementioned questions are true about BMC Remedy, 
these questions are still being asked by management.
Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST to 
discuss how Cherwell can address many of the “Why” questions we all face.  The 
intended audience is not just Remedy users but rather companies that are 
evaluating options.  Please contact me OFFLINE if you are interested in 
attending and I will send you a more formal invitation. We will have very techy 
people presenting to address anything that comes up.

Kevin Shaffer, Senior Partner

Re: Filter Phasing

2014-08-05 Thread Mueller, Doug

I can confirm that ~! is nothing special and has no special interpretation.

Notice that the ~ and ` are on the same key on many keyboards so a typo of 
someone hitting caps when they
should not have is most likely (as LJ suggested).

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, August 01, 2014 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Phasing

**
No...`! is to bypass filter phasingI've never heard of the other 
nomenclature, and don't believe it does anything, other than it might have been 
a typo by someone trying to use a `, but hit shift in the wrong place.

On Fri, Aug 1, 2014 at 11:36 AM, S Test 
lak...@gmail.commailto:lak...@gmail.com wrote:
What does ~! at the end of filter do? is  `! same as ~!
Is backtick! same as Tilda!?

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Re: ADV: Cherwell Webinar

Yes - It’s a different product but the design pulls a lot features and 
functions from Remedy ITSM as well as SDE.  Also from a platform perspective 
some would say it’s a better product because it’s True PaaS with the trusted 
salesforce platform behind it. Every Remedyforce Go Live we have had has been 
very quiet…no services falling over, no jobs’s failing to run, no architecture 
failings, no performance issues, no mid tiers being overloaded, no stickybit 
issues, etc. :) You all know the drill :)

-Chris

On 4 Aug 2014, at 21:12, LJ LongWing 
lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote:

**
But...RemedyForce IS another productit's not another company...but it is 
100% a different product...


On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher 
cgra...@columnit.commailto:cgra...@columnit.com wrote:
**
I’ve been using Remedy since Version 5 - if you are unhappy with Remedy for any 
reason, I would look at Remedyforce before going to another product.  Feel free 
to reach out if you want to know more.

-Chris Grassi
cgras...@gmail.commailto:cgras...@gmail.com


On 4 Aug 2014, at 14:44, Kevin Shaffer 
kshaf...@partneritsm.commailto:kshaf...@partneritsm.com wrote:

**
I have been hesitant to bring up the topic of Cherwell on the ARSList, but 
there seems to have been some interest and discussion about Cherwell last week.
First of all, I have been a Remedy consultant since the late 90’s, version 3.x. 
 I have experienced all the highs and lows that everyone describes on this 
list.  I would love to see BMC succeed and Remedy continue to lead.  The 
reality is I have witnessed many of my colleagues drift over to SNOW and others 
get out of the business completely, as we watched the competitors catch up and 
some even surpass in some areas as others have pointed out.   The majority of 
our business is still BMC, but a growing portion of it is now Cherwell.
Most of us are all facing similar challenges and questions from management. Why 
does the licensing model have to be so confusing?, Why do upgrades have to be 
so painful?, Why can’t I call support and get an onshore resource?, Why does 
on-premise or on-demand feel like a lifetime commitment?, etc.  Whether or not 
you feel that any of the aforementioned questions are true about BMC Remedy, 
these questions are still being asked by management.
Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST to 
discuss how Cherwell can address many of the “Why” questions we all face.  The 
intended audience is not just Remedy users but rather companies that are 
evaluating options.  Please contact me OFFLINE if you are interested in 
attending and I will send you a more formal invitation. We will have very techy 
people presenting to address anything that comes up.

Kevin Shaffer, Senior Partner
Partner IT, Inc.
Office Phone: (888) 380-8899tel:%2%29%20380-8899
Cell Phone: (316) 208-5341tel:%28316%29%20208-5341
Fax: (708) 887-1704tel:%28708%29%20887-1704
Email: kshaf...@partneritsm.commailto:kshaf...@partneritsm.com
Website: http://www.partneritsm.comhttp://www.partneritsm.com/
Follow Us: http://www.twitter.com/partneritsm
YouTube: http://www.youtube.com/partneritsm
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_


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Re: Bug in 8.1 Patch 003 Installer

2014-08-05 Thread Mueller, Doug

Everyone,

I just wanted to follow up on this topic.

There is no issue with the 8.1 patch 3 installer (well, there actually is 
because it is too harsh with the error
condition when it should continue rather than fail and that is going to be 
worked in the next upgrade to make
it more flexible around errors)  BUT the key is that the problem is not related 
to the 8.1 patch 3 installer.

There is an issue with the 8.1 SSI install.  If you have installed the 8.1 
Single Stack Installer image, there is a
reference to an internal BMC machine in a file on that installation.  The 
system runs just fine with this name
in place as it is not used by the running system.  However, when you try and 
upgrade, the name is picked up
by the upgrade program during some if its work and the installer will fail.

There is a KB article being prepared on this subject to tell you where the file 
that was laid down is that has the
bad name and you can just remove that file and resolve the problem.


I just wanted to share that the 8.1 patch 3 installer is just fine and does not 
have an issue and to offer
information to anyone who has installed using the 8.1 SSI installer that there 
is an issue that they may want
to address to prevent any issue with future upgrades.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters
Sent: Thursday, July 17, 2014 11:30 PM
To: arslist@ARSLIST.ORG
Subject: Bug in 8.1 Patch 003 Installer

**
Hi
I am trying to apply the above patch but the installer errors with :-


· Another instance of BMC Remedy Action Request System has been 
detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC Software\ARSystem. 
Changing the install location is not allowed. Click Previous and specify the 
same location.

There is no server called sjc-w28vm-ar01 what is going on?

Every where I turn I seem to hit brick walls :(

Thanks



JP

_ARSlist: Where the Answers Are and have been for 20 years_

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BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

Hi All,

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well.

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.

Feel free to email back on this thread or contact me directly via email / 
number below:


Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK
cgra...@columnit.commailto:cgra...@columnit.com
+44 (0) 750 658 3977

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Re: ADV: Cherwell Webinar

Chris,
I completely agree...I was just ensuring that when you say 'If unhappy with
Remedy, try Remedyforce', that people aren't confused thinking they are
somehow not changing platforms/technologies.  I took the Force.com training
courses a few years ago and was very impressed with their capabilities.  I
know that BMC wouldn't agree, but moving from Remedy to Remedyforce is
similar to moving from Remedy to SNOW, in that you are moving from one
technology to another technology.  I'm not comparing SNOW and Remedyforce
in that statement, other than the fact that they are both different
techonlogies from Remedy :)


On Tue, Aug 5, 2014 at 2:46 PM, Grassi, Christopher cgra...@columnit.com
wrote:

 **
 Yes - It’s a different product but the design pulls a lot features and
 functions from Remedy ITSM as well as SDE.  Also from a platform
 perspective some would say it’s a better product because it’s True PaaS
 with the trusted salesforce platform behind it. Every Remedyforce Go Live
 we have had has been very quiet…no services falling over, no jobs’s failing
 to run, no architecture failings, no performance issues, no mid tiers being
 overloaded, no stickybit issues, etc. :) You all know the drill :)

  -Chris

  On 4 Aug 2014, at 21:12, LJ LongWing lj.longw...@gmail.com wrote:

 **
 But...RemedyForce IS another productit's not another company...but it
 is 100% a different product...


 On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher cgra...@columnit.com
 wrote:

 **
 I’ve been using Remedy since Version 5 - if you are unhappy with Remedy
 for any reason, I would look at Remedyforce before going to another
 product.  Feel free to reach out if you want to know more.

  -Chris Grassi
 cgras...@gmail.com


  On 4 Aug 2014, at 14:44, Kevin Shaffer kshaf...@partneritsm.com wrote:

 **

 I have been hesitant to bring up the topic of Cherwell on the ARSList,
 but there seems to have been some interest and discussion about Cherwell
 last week.

 First of all, I have been a Remedy consultant since the late 90’s,
 version 3.x.  I have experienced all the highs and lows that everyone
 describes on this list.  I would love to see BMC succeed and Remedy
 continue to lead.  The reality is I have witnessed many of my colleagues
 drift over to SNOW and others get out of the business completely, as we
 watched the competitors catch up and some even surpass in some areas as
 others have pointed out.   The majority of our business is still BMC, but a
 growing portion of it is now Cherwell.

 Most of us are all facing similar challenges and questions from
 management. Why does the licensing model have to be so confusing?, Why do
 upgrades have to be so painful?, Why can’t I call support and get an
 onshore resource?, Why does on-premise or on-demand feel like a lifetime
 commitment?, etc.  Whether or not you feel that any of the aforementioned
 questions are true about BMC Remedy, these questions are still being asked
 by management.

 Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST
 to discuss how Cherwell can address many of the “Why” questions we all
 face.  The intended audience is not just Remedy users but rather companies
 that are evaluating options.  Please contact me OFFLINE if you are
 interested in attending and I will send you a more formal invitation. We
 will have very techy people presenting to address anything that comes up.

 Kevin Shaffer, Senior Partner
 Partner IT, Inc.
  Office Phone: (888) 380-8899
 Cell Phone: (316) 208-5341
 Fax: (708) 887-1704
 Email: kshaf...@partneritsm.com
 Website: http://www.partneritsm.com
 Follow Us: http://www.twitter.com/partneritsm
 YouTube: http://www.youtube.com/partneritsm
   _ARSlist: Where the Answers Are and have been for 20 years_


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Re: ADV: Cherwell Webinar

That sounds too good to be true.

 

But at the same time we should try answering a very important question as
honestly as we can. When building such inter product comparisons, are we
attempting to compare apples to oranges.

 

Is it as robust as the other?

Is it as scalable?

Is it as flexible when used as a development tool?

Is it even a development tool?

How easy is it to customize?

What are implementation timelines?

Does it encompass a broad spectrum of solutions under one umbrella?

 

You get the drift..

 

If it doesn't fail, doesn't have jobs that fail, has no performance issues,
does not face overload issues, etc. could mean nothing when you answer many
similar questions as above.

 

WITH ALL THAT said, sure, I would be interested to see what it is like.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher
Sent: Tuesday, August 05, 2014 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

 

Yes - It's a different product but the design pulls a lot features and
functions from Remedy ITSM as well as SDE.  Also from a platform perspective
some would say it's a better product because it's True PaaS with the trusted
salesforce platform behind it. Every Remedyforce Go Live we have had has
been very quiet.no services falling over, no jobs's failing to run, no
architecture failings, no performance issues, no mid tiers being overloaded,
no stickybit issues, etc. :) You all know the drill :) 

 

-Chris  

 

On 4 Aug 2014, at 21:12, LJ LongWing lj.longw...@gmail.com wrote:

 

** 

But...RemedyForce IS another productit's not another company...but it is
100% a different product...

 

On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher cgra...@columnit.com
wrote:

** 

I've been using Remedy since Version 5 - if you are unhappy with Remedy for
any reason, I would look at Remedyforce before going to another product.
Feel free to reach out if you want to know more.  

 

-Chris Grassi

cgras...@gmail.com 

   

 

On 4 Aug 2014, at 14:44, Kevin Shaffer kshaf...@partneritsm.com wrote:

 

** 

I have been hesitant to bring up the topic of Cherwell on the ARSList, but
there seems to have been some interest and discussion about Cherwell last
week.

First of all, I have been a Remedy consultant since the late 90's, version
3.x.  I have experienced all the highs and lows that everyone describes on
this list.  I would love to see BMC succeed and Remedy continue to lead.
The reality is I have witnessed many of my colleagues drift over to SNOW and
others get out of the business completely, as we watched the competitors
catch up and some even surpass in some areas as others have pointed out.
The majority of our business is still BMC, but a growing portion of it is
now Cherwell.

Most of us are all facing similar challenges and questions from management.
Why does the licensing model have to be so confusing?, Why do upgrades have
to be so painful?, Why can't I call support and get an onshore resource?,
Why does on-premise or on-demand feel like a lifetime commitment?, etc.
Whether or not you feel that any of the aforementioned questions are true
about BMC Remedy, these questions are still being asked by management.

Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST to
discuss how Cherwell can address many of the Why questions we all face.
The intended audience is not just Remedy users but rather companies that are
evaluating options.  Please contact me OFFLINE if you are interested in
attending and I will send you a more formal invitation. We will have very
techy people presenting to address anything that comes up.

 

Kevin Shaffer, Senior Partner
Partner IT, Inc.

Office Phone: (888) 380-8899 tel:%2%29%20380-8899 
Cell Phone: (316) 208-5341 tel:%28316%29%20208-5341 
Fax: (708) tel:%28708%29%20887-1704  887-1704
Email: kshaf...@partneritsm.com
Website: http://www.partneritsm.com http://www.partneritsm.com/ 
Follow Us: http://www.twitter.com/partneritsm
YouTube: http://www.youtube.com/partneritsm

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

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Re: MSSQL server name / Instance name issue

2014-08-05 Thread Grooms, Frederick W

Question … Is there any additional info in the install SQL log?

I also found an older Microsoft article on setting TCP ports for named 
instances   http://support.microsoft.com/kb/265808
This will let you use a port to specify an instance or use the server’s port 
and specify the instance with the \ in the server name

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, August 05, 2014 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

**
I have tried   host,   host\named instancehost\named instance:0,port
host\named instance,port
host
then instance name

going insane..
I can login with ssms, and I can query db no problem
but the login is as   hostname(or IP)\named instance,port
name-W12-SQL-1\REMEDY,1435
8.1.01  does not like it with or without port (cause port is in the line 
below)...
I actually built a server (8 of them) and after installation we had to change 
the ar.conf to hostname,port
or they would not run.. I think someone at the Engineering area missed a 
step... but this was for a SQL Cluster..
it would let you install, but not bounce..now this one will not let me 
install..


On Tue, Aug 5, 2014 at 2:24 PM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Just to humor the installation script, have you tried putting the IP Address 
and server name entry into the hosts file on the AR System server where the 
MS-SQL client is installed?

Also try installing the full client (client tools) and see if you can connect 
the SQL server manager and open a Query Analyzer session.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
zandi
Sent: Tuesday, August 05, 2014 12:42 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

**
2012 os, 2012 sql server  (multiple instances) I am using a name instance 
called remedy.
Checking... ssms connects fine with the  ip\remedy  in the hostname  or  
hostname\remedy which is the named instance name no problem.
logged on to the sql server I see the port 1435 coming in from the ip of the 
remedy server (SSMS) not because of remedy install.

On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com 
wrote:
**
What version are you running into this on?  I want to say I had that problem 
with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in my 
environment.  I wish I could remember how I got around it.  This may be my 
imagination, but there could be something akin to a portmapper on the SQL 
Server where you aren’t really using 1435.  Can you connect with SSMS and then 
open up a command prompt and type netstat and hit enter and look for that SQL 
Server and see what port you are actually connecting to?  That may be one thing 
to investigate.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
zandi
Sent: Tuesday, August 05, 2014 11:16 AM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: MSSQL server name / Instance name issue

**
http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx
shows the format:  but it appears remedy does not follow it?   also the drop 
down never works, but I guessed that was another bug.

On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
it is a NAMED INSTANCE on the SQL Server...
that is why the ip/named instancethen the instance name (which is 
different).

On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
Lets start with the environment:
When logging into MSSQL server management studio I use the following settings.
Servername : name-w12-sql-1\remedy
instance name : remedy
with sa password and Voila.. no problems.
if I view connection properties it says:
Server name:: name-w12-sql-1/remedy,1435
instance name:: remedy
With 2012 sql server you can create seperate instances within itself.  hope 
that makes sense.

On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
but if I take the slash out and put it into the instance name it fails as well.
DB Information:
Hostname or IP :: Hostname IP
instance name : blank --- invalid instance
if
Hostname or IP :: Hostname IP
instance name : remedy
is says Instance name remedy is not validfor host ip/port 
Detected the sql server instance name-w12-sql-1\remedy for the host ip /port 
1435 
It tells you what it should be but cannot accept it..


On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
I believe it is telling you it

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

2014-08-05 Thread David Charters

I would love to attend. 


Sent from my Verizon Wireless 4G LTE smartphone

div Original message /divdivFrom: Grassi, Christopher 
cgra...@columnit.com /divdivDate:08/05/2014  17:00  (GMT-05:00) 
/divdivTo: arslist@ARSLIST.ORG /divdivSubject: BMC Remedyforce and MyIT 
2.0 Webinar - Lunch and Learn /divdiv
/div** Hi All,

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well. 

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.  

Feel free to email back on this thread or contact me directly via email / 
number below:


Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK 
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

Since you are on UK time, what timeframe of the day would work best for you?

 

This would help us who are on other time zones to let you know what might
work for us.

 

Yes, I would be interested.

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher
Sent: Tuesday, August 05, 2014 5:00 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

 

Hi All, 

 

This message comes out of a previous thread - I'm happy to run a quick 30-60
min lunch and learn session just for the ARS list to help everyone
understand some of the Remedyforce basics - plus point out some of the key
differences from Remedy ITSM (which we all know and love).  I can also cover
off MyIT 2.0 if that is of interest as well. 

 

Please let me know if you would be interested and what day/week/time works
best.  I can run a few of these Demo's in August so if we get to 10+ plus
people who are interested I will coordinate.  

 

Feel free to email back on this thread or contact me directly via email /
number below:

 

 

Thanks,

 

Chris Grassi

Director of Professional Services

Column Technologies UK 

cgra...@columnit.com

+44 (0) 750 658 3977

_ARSlist: Where the Answers Are and have been for 20 years_

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Queue Report w/ Members

2014-08-05 Thread Tim Buchanan

Hello all,

I am trying to figure out the best way to generate a report out of Remedy 7.0 
that will not only tell me all of our support queues, but also who is in each 
queue. This sounds so painfully straight forward but every form I go looking on 
can't seem to report both pieces of information together. Anyone out there who 
can tell me the best way to accomplish this? I would be forever grateful.

Tim B.

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Re: Queue Report w/ Members

Generate a join form that joins the source of both forms, and report on the
join form
On Aug 5, 2014 3:37 PM, Tim Buchanan tbucha...@samhealth.org wrote:

 Hello all,

 I am trying to figure out the best way to generate a report out of Remedy
 7.0 that will not only tell me all of our support queues, but also who is
 in each queue. This sounds so painfully straight forward but every form I
 go looking on can't seem to report both pieces of information together.
 Anyone out there who can tell me the best way to accomplish this? I would
 be forever grateful.

 Tim B.


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Re: Queue Report w/ Members

Unless I have misunderstood the question, wouldn't CTM:Support Group
Association give you that report?

 

Assuming we are talking ITSM that is..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, August 05, 2014 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

 

** 

Generate a join form that joins the source of both forms, and report on the
join form

On Aug 5, 2014 3:37 PM, Tim Buchanan tbucha...@samhealth.org wrote:

Hello all,

I am trying to figure out the best way to generate a report out of Remedy
7.0 that will not only tell me all of our support queues, but also who is in
each queue. This sounds so painfully straight forward but every form I go
looking on can't seem to report both pieces of information together. Anyone
out there who can tell me the best way to accomplish this? I would be
forever grateful.

Tim B. 


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Re: Queue Report w/ Members

2014-08-05 Thread Timothy Buchanan

Yes sorry, we are talking about ITSM. And I tried this form, but it gives me 
the queues as their ID numbers and not their names. So I can pull a report of 
various users and the queue ID's they are in, but I am looking for a way to get 
the queue names.

Tim Buchanan
Systems Analyst
SHS|Information Services
Desk: (541)768-4583
Cell: (541)974-1278

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, August 05, 2014 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

**
Unless I have misunderstood the question, wouldn't CTM:Support Group 
Association give you that report?

Assuming we are talking ITSM that is..

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, August 05, 2014 5:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

**

Generate a join form that joins the source of both forms, and report on the 
join form
On Aug 5, 2014 3:37 PM, Tim Buchanan 
tbucha...@samhealth.orgmailto:tbucha...@samhealth.org wrote:
Hello all,

I am trying to figure out the best way to generate a report out of Remedy 7.0 
that will not only tell me all of our support queues, but also who is in each 
queue. This sounds so painfully straight forward but every form I go looking on 
can't seem to report both pieces of information together. Anyone out there who 
can tell me the best way to accomplish this? I would be forever grateful.

Tim B.
_ARSlist: Where the Answers Are and have been for 20 years_


Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
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message.

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Re: Queue Report w/ Members

With a sub-report you should be able to get the group names using the ID
numbers.

 

For this you might need to connect to the database using the Oracle ODBC
driver and use the AR System form views for reporting. Since you are
reporting character fields and not date and other fields that require
conversions, it should work.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Buchanan
Sent: Tuesday, August 05, 2014 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

 

Yes sorry, we are talking about ITSM. And I tried this form, but it gives me
the queues as their ID numbers and not their names. So I can pull a report
of various users and the queue ID's they are in, but I am looking for a way
to get the queue names.

 

Tim Buchanan

Systems Analyst

SHS|Information Services

Desk: (541)768-4583

Cell: (541)974-1278

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, August 05, 2014 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

 

** 

Unless I have misunderstood the question, wouldn't CTM:Support Group
Association give you that report?

 

Assuming we are talking ITSM that is..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, August 05, 2014 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

 

** 

Generate a join form that joins the source of both forms, and report on the
join form

On Aug 5, 2014 3:37 PM, Tim Buchanan tbucha...@samhealth.org wrote:

Hello all,

I am trying to figure out the best way to generate a report out of Remedy
7.0 that will not only tell me all of our support queues, but also who is in
each queue. This sounds so painfully straight forward but every form I go
looking on can't seem to report both pieces of information together. Anyone
out there who can tell me the best way to accomplish this? I would be
forever grateful.

Tim B. 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

  _  

Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

2014-08-05 Thread Tom Shurmur

I would be interested in this also.

Thank you

Tom


On Tuesday, August 5, 2014 5:47 PM, Joe D'Souza jdso...@shyle.net wrote:
 


** 
Since you are on UK time, what timeframe of
the day would work best for you?
 
This would help us who are on other time
zones to let you know what might work for us.
 
Yes, I would be interested.
 
Cheers
 
Joe
 


 
From:Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Grassi, Christopher
Sent: Tuesday, August 05, 2014
5:00 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedyforce and MyIT
2.0 Webinar - Lunch and Learn
 
Hi All, 
 
This message comes out of a previous thread - I’m happy to run a quick
30-60 min “lunch and learn session just for the ARS list to help everyone
understand some of the Remedyforce basics - plus point out some of the key
differences from Remedy ITSM (which we all know and love).  I can also
cover off MyIT 2.0 if that is of interest as well. 
 
Please let me know if you would be interested and what day/week/time
works best.  I can run a few of these Demo’s in August so if we get to 10+
plus people who are interested I will coordinate.  
 
Feel free to email back on this thread or contact me directly via email
/ number below:
 
 
Thanks,
 
Chris Grassi
Director of Professional Services
Column Technologies UK 
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

2014-08-05 Thread Julie Sellers

Me too!

 From: David Charters da...@charterstechnologies.com
To: arslist@ARSLIST.ORG 
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

** 
I would love to attend. 

Sent from my Verizon Wireless 4G LTE smartphone

 Original message 
From: Grassi, Christopher 
Date:08/05/2014  17:00  (GMT-05:00) 
To: arslist@ARSLIST.ORG 
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn 
** Hi All, 

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well. 

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.  

Feel free to email back on this thread or contact me directly via email / 
number below:

Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK 
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: Where the Answers Are and have been for 20 years_ 
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: ADV: Cherwell Webinar