Re: ARSlist Awards .. Call for categories
Hey I would be in the running as well. Hbr On 8/5/08, William Rentfrow [EMAIL PROTECTED] wrote: I'd vote for Submitting the most obscure questions in the last year but then I'd look like I was nominating myself. I have run into more weird stuff on my current engagement than the last 5 years combined. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom Sent: Tue 8/5/2008 4:58 AM To: arslist@ARSLIST.ORG Subject: ADM: ARSlist Awards .. Call for categories ** For those of you that have been on the list for at least a year, you know what this is about. For those of you that are new, the official explanatory note will be out in the next week. So, if you have an idea for a new category of award just let me know. Let me take this opportunity to remind people of: Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions www.rmsportal.com http://www.rmsportal.com/ [the 14th Annual Awards]. So tune up your vocal cords, and get ready to vote, More soon. More shortly ... Dan p.s. Attend the Awards Ceremony Live, at UserWorld in Miami (just one of the many reasons to be there, Well okay, not one of the reasons, but it does fill the hour gap between the sessions and the party) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARSlist Awards .. Call for categories
How about Most educational question, that is the one that push (anyone who answered) to think. hbr On 8/5/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** How about most valuable poster being broken up into ITSM and non-ITSM related posts! How about the person who dislikes ITSM the most. Are there any non-serious categories, I don't' remember all of them from the last few years. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com *Best Product, Best People, Best Price**TM* *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Tuesday, August 05, 2008 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSlist Awards .. Call for categories ** Hey I would be in the running as well. Hbr On 8/5/08, *William Rentfrow* [EMAIL PROTECTED] wrote: I'd vote for Submitting the most obscure questions in the last year but then I'd look like I was nominating myself. I have run into more weird stuff on my current engagement than the last 5 years combined. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom Sent: Tue 8/5/2008 4:58 AM To: arslist@ARSLIST.ORG Subject: ADM: ARSlist Awards .. Call for categories ** For those of you that have been on the list for at least a year, you know what this is about. For those of you that are new, the official explanatory note will be out in the next week. So, if you have an idea for a new category of award just let me know. Let me take this opportunity to remind people of: Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions www.rmsportal.com http://www.rmsportal.com/ [the 14th Annual Awards]. So tune up your vocal cords, and get ready to vote, More soon. More shortly ... Dan p.s. Attend the Awards Ceremony Live, at UserWorld in Miami (just one of the many reasons to be there, Well okay, not one of the reasons, but it does fill the hour gap between the sessions and the party) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Pager Service in ITSM7
Hi to All, A strange question, has anyone been able to configure the Pager Service in ITSM7 to talk to an email based paging service (and if so how)? Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
That is not a good idea at all. We found a number of issues with 7.0.0 patch 2 of the client on a patch 3 system, I am not sure what you would get with a version that old. If its an issue getting v.7 of the tool to your users, maybe move them to the Web. Howard On 7/31/08, Shellman, David [EMAIL PROTECTED] wrote: ** Sometime ago there were issues reported with 5.x clients connecting to a 7.x server. If memory serves me correctly they could be fairly serious if it was a large number of 5.x clients. You will need to search the ARS List archives to find out the specifics. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shrestha, Manjari R. *Sent:* Monday, July 28, 2008 8:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! *Manjari R. Shrestha* __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down ??
All, It looks like an issue with 5.5.17 Tomcat. and mid-tier patch 3. 5.5.25 works great. Have a good Thursday, hbr On 7/30/08, Manjinder Singh [EMAIL PROTECTED] wrote: ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Ladies and Gentlemen: I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking for any ideas. I needed to move to SSL and changed the tomcat conf file, then added the cert and was able to log in to the system using https port 8443 (what I set). Then I changed the default web and notification path to the new port. I even bounced the box. I am able to log in (through the mid-tier) and see the ITSM home page, however when I click on some of the links (like the incident consol), after a minute or so I get a blank screen page (that says its complete and secure). If I try to go to the url (and need to re-log in) I get a The page cannot be displayed The strange thing is some pages work (such as the approval central) however if I go to use the Incident consol, no luck. Just for testing I have pointed my production mid-tier (we are going live 8/1) to the dev app server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Carey, I tried that, with no luck. I have even boucend the mid-teir server (the box it self). I am at a loss here, hbr On 7/30/08, Carey Matthew Black [EMAIL PROTECTED] wrote: Howard, Just a WAG... Flush the Mid-Tier cache manually With the advent of a persistent cache in the Mid-Tier, a reboot the web server does not force a recache. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:31 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Ladies and Gentlemen: I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking for any ideas. I needed to move to SSL and changed the tomcat conf file, then added the cert and was able to log in to the system using https port 8443 (what I set). Then I changed the default web and notification path to the new port. I even bounced the box. I am able to log in (through the mid-tier) and see the ITSM home page, however when I click on some of the links (like the incident consol), after a minute or so I get a blank screen page (that says its complete and secure). If I try to go to the url (and need to re-log in) I get a The page cannot be displayed The strange thing is some pages work (such as the approval central) however if I go to use the Incident consol, no luck. Just for testing I have pointed my production mid-tier (we are going live 8/1) to the dev app server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Support web down ??
All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
Matt, Thanks, I wonder if they opened an Incidnet. On 7/30/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Manjinder Singh *Sent:* Wednesday, July 30, 2008 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
Sounds like a question to be asked at the next BUG. hbr On 7/30/08, Rick Cook [EMAIL PROTECTED] wrote: ** One might wonder why such an important site isn't mirrored somewhere. Rick On Wed, Jul 30, 2008 at 2:48 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Matt, Thanks, I wonder if they opened an Incidnet. On 7/30/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Manjinder Singh *Sent:* Wednesday, July 30, 2008 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question on a Crystal report on an incident and the ci related to that incidnet.
Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question on a Crystal report on an incident and the ci related to that incidnet.
Thanks, I will try that tomorrow on site. Howard On Wed, Jul 30, 2008 at 10:29 PM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** There is a form called HPD:Associations that holds the relationships that an incident has between CIs, solutions, known errors, other incidents, etc. I would create a report based on the HPD:HelpDesk form, and then insert a sub report based on the HPD:Associations form. The link between the report and sub report would be 'Incident ID' of the HPD:Help Desk form to the 'Request ID' of the HPD:Associations form. You will want to add an additional sub report criteria of 'Request Type01' = Configuration Item, and display the 'Request Description' which is the name of the CI. Sounds like this should get you what you need. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Wednesday, July 30, 2008 5:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Question on a Crystal report on an incident and the ci related to that incidnet. ** Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Out of Box reports (UNCLASSIFIED)
Michael, Thanks I was given access to another pc and they were able to be modified. It looks like it was an install issue with crystal 11 or the Remedy ODBC drivers. Howard On 7/29/08, Luttmann, Michael W CTR USA [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE We have modified several reports for our use (particularly, making the Notes area grow). The issue I believe you're having is with the ODBC connection credentials assumed by the canned reports. The OOTB (canned) reports will work with the credentials BMC embedded, but if you modify them, you'll have to work with your local credentials. First of all, save a copy of the original report (but you already knew that). Make desired changes to a copy, and verify the database. Make sure that the new connection is using valid local user credentials and/or ODBC connection settings. Replace the file in the Report form record, and you should be on your way. HTH, Michael W. Luttmann Sr. Remedy Developer Fort Carson DOIM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, July 28, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Out of Box reports ** They just will not pull anything back from the database. For example take any of the incidnet reports, I have connected to the database and when I refrech the report from Crystam, it will prompt you and then say that there was no data to pull back. If then create a new report (also on the HPD:Helpdek) it runs great. Its very strange, almost like its not talking to the same database, but there is only one connection. Howard On 7/28/08, Kathy Morris [EMAIL PROTECTED] wrote: ** What are the error messages that you are receiving. I worked quite a bit with modifying out-of-the box crystal reports and customizing reports. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 28 Jul 2008 12:40 pm Subject: BMC Out of Box reports ** Good afternoon all, I hope you had a great weekend. Now for the question, has anyone had issues with modifying the out of box crystal reports? I can create new reports with no issues, however I am getting some strange issues changing the out of box ones. FYI: this is ITSM 7, patch 7 running on 7.1 patch 3. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ The Famous, the Infamous, the Lame - in your browser. Get the TMZ Toolbar Now http://toolbar.aol.com/tmz/download.html?NCID=aolcmp000514 ! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Opportunity for a Remedy Developer in Washington, DC
ITSM is BMC's answer to ITIL. Is your customer upgrading to v.7 of ITSM, are they running it? I guess we are trying to understand what they are looking for. hbr On 7/29/08, AKG [EMAIL PROTECTED] wrote: ** Hi Norm, I'm sorry, but I'm not sure what you mean by ITSM requiement. If you explain to me, I can answer your questions. Thanks, Angela -Original Message- From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 29 Jul 2008 3:59 pm Subject: Re: Opportunity for a Remedy Developer in Washington, DC H...interesting...no ITSM requirement? Is this possibly another custom developer job? -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Authentication from LDAP
Sivarama, I am not sure where you read that, but if you set up LADP for SSO you do need to have of the infomation about a user in the system. If a password is stored on the ar system, then it wiil use that, if blank it will use the LDAP (SSO). I hope that helps, hbr On 7/29/08, Lisa Westerfield [EMAIL PROTECTED] wrote: ** Authenticate Unregistered Users is not selected Cross reference blank password is selected Program Number is 390695 Ignore Excess Groups is selected On the Configuration tab, I have selected: Server Group Member Disable Escalations Disable Alerts Enable Multiple Assign Groups *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti *Sent:* Tuesday, July 29, 2008 1:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Authentication from LDAP ** Hi Lisa, In the external authentication TAB are both the options i) authenticate - unregistered users and ii) Cross refernce blank password selected? I have external authentication plugin server program number as : 390695. One more thing in the configuration TAB what are the check boxes selected. I have enabled just i) allow unqualified searches and ii) enable multiple assign groups. Thanks Sivarama On Tue, Jul 29, 2008 at 11:11 AM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** In our current implementation we are also multi-tenant, and we do not store passwords in ARS. We are authenticating externally, and our authentication chaining mode is ARS-Area. Hope that helps. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti *Sent:* Tuesday, July 29, 2008 12:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Authentication from LDAP ** Hi, I have a question regarding LDAP pertaining to AR Server 7.1. I have read in the guides somewhere that unless both the user name and password are stored in the local AR Server, the users are not considered registered users. In Multi-tenancy guest users are not allowed (and we have multi-tenancy turned on). I want to know what are my options. Do I have to import the password as well. I don't think its doable because LDAP would be encrypting them and even if I do import them AR Server needs to know how to decrypt them. Is my analogy of the situation right? if so what can I do. If not please correct me. -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *Error! Filename not specified.* http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Out of Box reports
Good afternoon all, I hope you had a great weekend. Now for the question, has anyone had issues with modifying the out of box crystal reports? I can create new reports with no issues, however I am getting some strange issues changing the out of box ones. FYI: this is ITSM 7, patch 7 running on 7.1 patch 3. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Out of Box reports
They just will not pull anything back from the database. For example take any of the incidnet reports, I have connected to the database and when I refrech the report from Crystam, it will prompt you and then say that there was no data to pull back. If then create a new report (also on the HPD:Helpdek) it runs great. Its very strange, almost like its not talking to the same database, but there is only one connection. Howard On 7/28/08, Kathy Morris [EMAIL PROTECTED] wrote: ** What are the error messages that you are receiving. I worked quite a bit with modifying out-of-the box crystal reports and customizing reports. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 28 Jul 2008 12:40 pm Subject: BMC Out of Box reports ** Good afternoon all, I hope you had a great weekend. Now for the question, has anyone had issues with modifying the out of box crystal reports? I can create new reports with no issues, however I am getting some strange issues changing the out of box ones. FYI: this is ITSM 7, patch 7 running on 7.1 patch 3. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- The Famous, the Infamous, the Lame - in your browser. Get the TMZ Toolbar Now http://toolbar.aol.com/tmz/download.html?NCID=aolcmp000514! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change Company Name
I thought that BMC was going to come out with some tool to do that. In fact I thought it was coming out this month. Howard On 7/28/08, Michael Ziniti [EMAIL PROTECTED] wrote: ** How do I give a Company a nickname? I've added an alias but that doesn't seem to have helped. Michael Ziniti DCO - ITAM San Francisco Direct: 925-974-5273 Cell: 516-729-8150 AIM: MikePZiniti -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Monday, July 28, 2008 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Change Company Name ** Not without a lot of work. You can give the company a nickname and then change the nickname, but that's the only easy solution. There was a thread a couple months ago on what's entailed in changing the Company name. Rick On Mon, Jul 28, 2008 at 12:59 PM, versicle [EMAIL PROTECTED] wrote: We've made a mistake in the name of the Company to which we already created all the foundation data under. Is there a way to simply change the name of the Company and have all the foundation data remain intact? We are running ARS 7.1 patch 3 on Solaris 10 and Oracle 10 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search?
Its missing from both the web and the client tool? hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search?
Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search?
Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Been there...tried that.plus we cleared the cache on all 11 MT servers It just doesn't work. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search? - RESOLVED
William, I would not say thou shalt not but others might. I just think we should install OOB only, and tell the customers that BMC does not us to change their code. That was a good one, thanks for sharing it and have a good weekend, Howard On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** I must have REALLY mangled the spelling of identifier for spell checker to change it to denier below. My bad :) -- *From:* William Rentfrow *Sent:* Friday, July 25, 2008 2:05 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: Advanced Search? - RESOLVED This one was a little interesting...and useful - read on: Some background - there is sensitive information in this system. I am not really supposed to say what but I'll just call them personal unique identifiers (PUI). For the sake of example let's say the field ID is 12345. These identifiers can go into a case if appropriate. We do NOT want people to be able to search on the identifier. Consequently I added field 1005 to the form. This is a system field which holds the content of the advanced search bar. When a person is in Query mode the denier field is disabled so they can not type in it. If they use advanced search you can run an active link that fires on the search like this: 'Search Bar' LIKE %PUI% OR 'Search Bar' LIKE %$12345$% You can spit out the appropriate thou shalt not error messageHOWEVER - it turns out that adding the search bar field to the view forces the Advanced Search button to disabled - this is appropriate because the system field would be on there twice if it was turned on and selected. The answer - add the field to the form but do not have it in the view(s) you are using. Since it's system field it still works correctly in the workflow without being in the view. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Friday, July 25, 2008 12:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** William, I hate to ask the very obvious question, but are you 100% certain that you are attempting to invoke the advanced search bar on a search screen and not on a new screen? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *William Rentfrow *Sent:* Friday, July 25, 2008 12:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? Back that truck up a second - I can't get advanced search to work on ANY form now on the mid-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, *William Rentfrow* [EMAIL PROTECTED] wrote: ** Been there...tried that.plus we cleared the cache on all 11 MT servers It just doesn't work. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, *William Rentfrow* [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: IE 7 and MidTier 6.3
Logging might help, but you need to have a v 7 mid-tier talking to a v 7 ars. howard On 7/25/08, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] [EMAIL PROTECTED] wrote: ** ARS server - 7.0.1 patch3 MidTier - 6.3 (custom patch) DB - Oracle 10 Our organization pushed out IE7 last Friday and currently there is one user having trouble with an app using MidTier since then. Unfortunately, we have not been able to figure it out and have been going round and round trying different things since we can't duplicate with any other user. She receives the error ARERR 9201 - invalid session when performing almost any action in the app. Wondering if anyone else is having this problem or have any suggestions on where to look for resolution or a workaround. We are in the process upgrading the dev web server to MidTier 7.1 but need a workaround/fix until then. We have tried comparing IE settings, different user names, etc…sometimes she is working but most of the time she is not. Of course, we have deleted cache, cookies and history on numerous occasions. Another weird thing that I noticed today is that when she logs out, the license tool still shows that she is connected. We would be grateful for any suggestions at this time. Thanks! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The incident e-mail notification has a miss-formed url, how can I correct?
John, At this point I have gone down the small filter on the e-mail messages form, but today we are going to work with win admin and see if we can remove the fqdn (and the system will still work). hbr On 7/23/08, john rosquist [EMAIL PROTECTED] wrote: ** I am interested in finding this out too. What does the web path in the server config say? Is this on windows? If so, it is my understanding that it will use the fully qualified domain name of the host here irrespective of your wishes. The only work around is to remove the FQDN from the host. Otherwise, just add it to the mid-tier and bounce it. John Rosquist - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, July 23, 2008 5:25:09 PM Subject: The incident e-mail notification has a miss-formed url, how can I correct? ** Good afternoon, I am having a brain freeze and need a little guidance. I know we have answered this before, but as I age I forget things. We are getting the following url in the notification e-mails http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver= itsm-dev-app.inel.goveid=NTS5182 However for it to work it should read http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver=itsm-dev-appeid=NTS5182 (the inel.gov should not be part of the server name) How can I fix this? As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
This is starting to sound like what we were talking about in 2001 and 2002, the end of Remedy as we know it. hbr On 7/24/08, Susan Palmer [EMAIL PROTECTED] wrote: ** Riley, Are you a Remedy developer? Susan On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel [EMAIL PROTECTED] wrote: Why buy AR Server for 25k when you can get a Visual Studio Express edition, and SQL Server Express and make better apps? For Free or at least not for 25k? Who uses Access anymore nowadays? -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 23, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build That initially means laying off and then eventually hiring people. This has some implications in terms of active development in the product lines and other things. Also, Microsoft has deep pockets. http://www.gengaming.com/forums/index.php?showtopic=608mode=threaded Can BMC weather the storm? Is bankruptcy an option? Seems like Microsoft got into some hot water over its licensing practices. Is this a healthy image or a good place to be in? http://www.aaxnet.com/topics/slicense.html Seems like there were problems as well: http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3-6126885.html Not advocating anything, just running the cards of the unspoken sides. Much of everything is in a trap, to varying degrees, just trying to drop all premonitions and have an open view of all sides. Axton Grams On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course. I already have considered existing forces. Think about it: BMC experiences a drop in revenue from support and a drop in revenue in licensing initially. It then rebounds by VOLUME sales of the ARS as a RAD toolset. Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it comes with a license key in the manual. You can't install the software without the license key. Bingo! Licensing problem (mostly) solved. Ever watch Gordon Ramsay's Kitchen Nightmares? Last night's episode is a perfect example. Gordon shows up to a restaurant that does *some* business but is, by no means, a booming business. Gordon tells the owner, You need to completely revamp your menu. The owner resists. No, he says, I don't want to lose my EXISTING customer base by changing. Gordon says, Well then you'll never be successful. The moral of the story? Oftentimes you have to jettison an existing mildly profitable (but declining) business model and swallow some losses in order to go on to big time success. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
The incident e-mail notification has a miss-formed url, how can I correct?
Good afternoon, I am having a brain freeze and need a little guidance. I know we have answered this before, but as I age I forget things. We are getting the following url in the notification e-mails http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver= itsm-dev-app.inel.goveid=NTS5182 However for it to work it should read http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver=itsm-dev-appeid=NTS5182 (the inel.gov should not be part of the server name) How can I fix this? As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap
David, Thank you for the information. On Mon, Jul 21, 2008 at 11:03 AM, Easter, David [EMAIL PROTECTED] wrote: ** Any idea when we might see one for windows as well? Not at this time, no. Internal discussions are still occurring about how to address the more complex requirements of the Windows market based on the large percentage of individuals still using 32-bit systems with AR System. Many customers are using 32-bit desktop or laptop systems as servers especially for development, testing, POC, demo and small business purposes. This isn't the case nearly as much with Linux and UNIX. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Sunday, July 20, 2008 12:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap ** David, Thank you for the heads up. Any idea when we might see one for windows as well? Thanks again, hbr On Fri, Jul 18, 2008 at 12:11 PM, Easter, David [EMAIL PROTECTED] wrote: ** Hi All, Just wanted to let you know that a new statement of direction regarding *BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and **interoperability with AR System** *is up and available on Support Central here: http://www.bmc.com/products/documents/34/60/93460/93460.pdf This is a forward looking statement of direction but we felt it important to let folks know that moving to AR System 7.5.00 on UNIX or Linux will require existing CMDB customers to also upgrade to Atrium CMDB 7.5.00. Details are in the document. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap
David, Thank you for the heads up. Any idea when we might see one for windows as well? Thanks again, hbr On Fri, Jul 18, 2008 at 12:11 PM, Easter, David [EMAIL PROTECTED] wrote: ** Hi All, Just wanted to let you know that a new statement of direction regarding *BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and **interoperability with AR System** *is up and available on Support Central here: http://www.bmc.com/products/documents/34/60/93460/93460.pdf This is a forward looking statement of direction but we felt it important to let folks know that moving to AR System 7.5.00 on UNIX or Linux will require existing CMDB customers to also upgrade to Atrium CMDB 7.5.00. Details are in the document. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE; AIE engine; When adding or changing a data exchange in the aie engine the changed event does not get picked up.
Good morning All, I hope everyone is doing ok. We are in the process of setting up a number of events in the AIE engine (7.1.00 Patch 002 200803102100) and when we change the timing or order, the change is not picked up. For example we had data exchange A which kicks off B, then B would kick off C (the first one set to run at 1am, the next two event driven). If we change the order to have A kick off C and then C kick off B. That change never is picked up. The system will still run the order A, B, C. Also if I change the time of kick off of data exchange A from 8am to 9am at 7am, the 8am exchange will still run. We have tried restarting the AIE services, as well as all Remedy services, with no luck. I assume that there is a queue some place, that needs to be cleaned out or refreshed, but can not find anything in the docs on how to do that. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Patch site down??
ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Patch site down??
Well I know I am not crazy. Thanks, hbr On 7/10/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** I was just wondering the same thing. At least is not just me -- *Christie Pargeter * *Legacy Health Sysetm Clinical Admin Programming* [EMAIL PROTECTED] * **System Office* tel: 503-415-4311 -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Howard Richter *Sent:* Thursday, July 10, 2008 3:30 PM *To:* arslist@ARSLIST.ORG *Subject:* BMC Patch site down?? ** ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AIE engine export/import strange issue
Good morning all, Has anyone tried to export and then import Intergration Objects from the AIE engine and then checked the Instances Console? The reasion I ask, is I found in the console, Instances from the server that I just import from. That is if I export from ITSM-test and then import to ITSM-prod, I now see instances from both prod and test. Thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Happy July 4th
To All, Have a great 4th of July. I know this list is carried all over the world, but as we Americans enjoy our celebration of Freedom I hope we think about the men and women who are away from their families in harms way, as well as those who have given their lives so we can be free. hbr - Liberty is the breath of life to nations. ~George Bernard Shaw America is much more than a geographical fact. It is a political and moral fact - the first community in which men set out in principle to institutionalize freedom, responsible government, and human equality. ~Adlai Stevenson May the sun in his course visit no land more free, more happy, more lovely, than this our own country! ~Daniel Webster We on this continent should never forget that men first crossed the Atlantic not to find soil for their ploughs but to secure liberty for their souls. ~Robert J. McCracken If our country is worth dying for in time of war let us resolve that it is truly worth living for in time of peace. ~Hamilton Fish I prefer liberty with danger to peace with slavery. ~Author Unknown You have to love a nation that celebrates its independence every July 4, not with a parade of guns, tanks, and soldiers who file by the White House in a show of strength and muscle, but with family picnics where kids throw Frisbees, the potato salad gets iffy, and the flies die from happiness. You may think you have overeaten, but it is patriotism. ~Erma Bombeck Freedom has its life in the hearts, the actions, the spirit of men and so it must be daily earned and refreshed - else like a flower cut from its life-giving roots, it will wither and die. ~Dwight D. Eisenhower -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs
Manager, AR System Solution Strategy Development [image: BMC Software] http://www.bmc.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs
David, Thanks and have a great July 4th, Howard On Tue, Jul 1, 2008 at 10:18 AM, Easter, David [EMAIL PROTECTED] wrote: ** Did I miss something, there is no support of 64 bit Oracle or Windows (other then in 32 bit mode on a 64 bit box) or is it just too early? 64-bit Oracle databases are currently supported as remote databases in the existing versions of AR System. As per the compatibility matrix, Oracle does support a 32-bit DB client to communicate with a 64-bit database. However, a 64-bit Oracle database client would be needed when running AR System 7.5.00 on UNIX or Linux since the AR System server executable itself will be 64-bit. Windows 64-bit native execution is not expected to be part of this release. We expect that native 64-bit execution support for the AR System server on Windows will be part of a future release. As you mention, 64-bit Windows operating systems will continue to be supported in 32-bit compatibility mode as the AR System server executable will continue to be 32-bit on Windows platforms. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Tuesday, July 01, 2008 7:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs ** Did I miss something, there is no support of 64 bit Oracle or Windows (other then in 32 bit mode on a 64 bit box) or is it just too early? hbr On Tue, Jul 1, 2008 at 9:20 AM, Russ Grant [EMAIL PROTECTED] wrote: ** I'm not familiar with Eclipse but just browsing around Wikipedia and Eclipse.org it appears that the Eclipse development environment is not OS specific. It would be a plus if the Remedy development environment was not OS specific, like the old days when the Remedy Admin tool would run in X windows. -- Date: Mon, 30 Jun 2008 19:46:11 -0500 From: [EMAIL PROTECTED] Subject: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs To: arslist@ARSLIST.ORG ** *Announcing BMC Remedy Action Request System 7.5.00 Customer Programs!* BMC is pleased to announce plans to enter the beta phase of AR System 7.5.00 at the end of July. Please read these instructions carefully if you want to apply for these upcoming BMC Action Request System 7.5.00 Customer Programs! *What's new in BMC Remedy Action Request System 7.5.00?* The following are some of the enhancements currently expected to be part of AR System 7.5.00*:** · Consolidation of AR System component installers (e.g. Approval Server, Assignment Engine, etc.) into one common shared installation experience · An Eclipse based development studio to replace the existing Admin Tool · Enhanced UI constructs that enable a web-based experience to more closely meet today's Internet user expectations · Web-client enhancements to provide closer perceived parity with the Windows User Tool. · 64-bit native execution of the AR System server on UNIX and Linux platforms · A new Approval Server UI and process enhancements · DSO performance improvements · A text based debugger for server side workflow · Right-to-Left support for web clients · Updated support for 3rd party vendor products like Windows 2008 server and Oracle 11g * Subject to change before release. All features may not be available at the beginning of the beta phase. *Milestones during the BMC Remedy Action Request System 7.5.00 beta phase * The following milestones are expected during the 7.5.00 beta phase: *BMC Remedy Action Request System 7.5.00 Closed Beta for qualified partners and customers* Tentative Start Date: July 30, 2008 *BMC Remedy Action Request System 7.5.00 Open Beta for all customers* Tentative Start Date: First half of September, 2008 *BMC Remedy Action Request System 7.5.00 Beta Refresh* Tentative Start Date: Mid-November, 2008 *BMC Remedy Action Request System 7.5.00 General Availability* Tentative Date: Early 2009 *What is the difference between Closed and Open Beta?* To ensure that the product meets the high standards of quality expected by BMC customers, the beta phase has been separated into two parts: A closed beta and an open beta. During the closed beta, BMC will work with qualified partners and customers who can provide testing and feedback on a set of focused features and platforms. This will help drive
Re: Adding additional AIE instances of the Integration Engine service
Joe, Thanks Have a good 4th. hbr On Sun, Jun 29, 2008 at 7:25 PM, Joe D'Souza [EMAIL PROTECTED] wrote: ** You get a new service installed if that's the option you chose during the install when it prompts you as to how many instances you would like.. If you do not want any more added you should put 0 in there.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Howard Richter *Sent:* Sunday, June 29, 2008 3:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding additional AIE instances of the Integration Engine service ** I had a strange thing happen to me. I upgraded the engine twice, after reinstalling the oracle drivers (I still can not see Oracle correctly and BMC is still working the issue) what was strange was that each time I installed I got new instance. We are on windoz. Howard On Fri, Jun 27, 2008 at 2:37 PM, Remedy [EMAIL PROTECTED] wrote: I just started working on a new contract where they are using ARSystem 7.1.00 Patch 002 with AIE 7.1.00 Patch 002 and CMDB 2.0.1 patch 004. The Remedy server currently has about 12 CPU's, and the group that installed AIE only setup two instances of the Integration Engine service. We would like to add additional AIE engine services in order to take advantage of the additional CPU's and increase the current performance by using multiple data exchanges by assigning each to a different instance. The install docs state that you can specify the number of instances to create during install, but there is nothing mentioned as to how to add more later on. Does anyone know or have any experience on how to add more? The only way I can see doing this is by adding new entries into the EIE:BackUpLoadFlag form and also setting up additional startup scripts for services on the Unix box. Is this the correct approach or am I missing other details. Thanks in advance, Brent... __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding additional AIE instances of the Integration Engine service
I had a strange thing happen to me. I upgraded the engine twice, after reinstalling the oracle drivers (I still can not see Oracle correctly and BMC is still working the issue) what was strange was that each time I installed I got new instance. We are on windoz. Howard On Fri, Jun 27, 2008 at 2:37 PM, Remedy [EMAIL PROTECTED] wrote: I just started working on a new contract where they are using ARSystem 7.1.00 Patch 002 with AIE 7.1.00 Patch 002 and CMDB 2.0.1 patch 004. The Remedy server currently has about 12 CPU's, and the group that installed AIE only setup two instances of the Integration Engine service. We would like to add additional AIE engine services in order to take advantage of the additional CPU's and increase the current performance by using multiple data exchanges by assigning each to a different instance. The install docs state that you can specify the number of instances to create during install, but there is nothing mentioned as to how to add more later on. Does anyone know or have any experience on how to add more? The only way I can see doing this is by adding new entries into the EIE:BackUpLoadFlag form and also setting up additional startup scripts for services on the Unix box. Is this the correct approach or am I missing other details. Thanks in advance, Brent... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy - sensitive to network performance?
There are so many reasons for slow responce other then networks, however as William said, we need more info. To add to his list, is ther a difference between the client and web? How many users? Has your dba looked at the database and the server its runing on? Have you turned on logging? Lots and lots of questions, Hbr On 6/26/08, William Rentfrow [EMAIL PROTECTED] wrote: Can you give us more information about your setup? Database type, server OS, web server type, etc? I assume you are using 1 AR Server connected to a local (relative to the server) database. You did not mention whether or not you are using the Web or Windows clients either. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Barber, David Sent: Thu 6/26/2008 8:11 AM To: arslist@ARSLIST.ORG Subject: Remedy - sensitive to network performance? ** Hi, Has anyone experienced end-user performance problems with Remedy over larger networks? We're running a suite of bespoke applications, and are finding that some tasks such as opening/updating incidents can take orders of magnitude longer in some locations. For example it can take me 8 seconds, but a colleague at another location 2 or 3 minutes. Have been able to do some local benchmarks - typical ping responses are circa 10ms, but at points when we find that even our performance is hit, we find the network is responding to pings at maybe 60+ms. Our network guys invariably say that the network is running fine ... So it appears that Remedy, or at least the applications we're running, are incredibly sensitive to network performance. Any suggestions from the list as to what we can do to improve performance? Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy - sensitive to network performance?
at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Updating the People form from AIE
Good morning (afternoon or evening) All, I am trying to update the people form using AIE and below are the only errors I see in the AIE loging: [Thu Jun 26 2008 09:01:34.3550] - TID: 006 DTLUpdating entry 903269 for form 'CTM:People' [Thu Jun 26 2008 09:01:34.3550] - TID: 006 API+ ARSetEntry -- Form[CTM:People] for Entry [PPL6163] [Thu Jun 26 2008 09:01:34.3700] - TID: 006 ERRUpdateDataSchemaEntry: Error accessing form CTM:People [Thu Jun 26 2008 09:01:34.3700] - TID: 006 ERREntry 903269 was not updated due to error [Thu Jun 26 2008 09:01:34.3700] - TID: 006 ERRDataExchangeOnMatch: CompareAssetsForPull failed key = 903269 rc = 1 [Thu Jun 26 2008 09:01:34.3700] - TID: 006 STATE [Thu Jun 26 2008 09:01:34.3700] - TID: 006 STATE ExchangeByComparingLists: Vendor Key = 903272, AR Key = 903272, Vendor Key = AR Key, check for changes [Thu Jun 26 2008 09:01:34.3700] - TID: 006 SQL+ Get Data SQL command : SELECT [Area], [Building], [Fax], [JobTitle], [MailID], [MailIDFull], [MailStop], [MobilePhone], [NameFirst], [NameFull], [NameLast], [NameMiddle], [NameNick], [NameNick], [Pager], [SNumber] FROM [dbo].[SitePeople] WHERE [SNumber] = '903272' [Thu Jun 26 2008 09:01:34.4010] - TID: 006 SQL- Get Data SQL command OK All ideas welcome. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Updating the People form from AIE
Drew, Trying that now, you were able to get this to work? hbr On 6/26/08, Drew Shuller [EMAIL PROTECTED] wrote: Howard, try deleting and then re-creating your key fields in the mapping. Drew On Thu, 26 Jun 2008, Howard Richter wrote: Good morning (afternoon or evening) All, I am trying to update the people form using AIE and below are the only errors I see in the AIE loging: [Thu Jun 26 2008 09:01:34.3550] - TID: 006 DTLUpdating entry 903269 for form 'CTM:People' [Thu Jun 26 2008 09:01:34.3550] - TID: 006 API+ ARSetEntry -- Form[CTM:People] for Entry [PPL6163] [Thu Jun 26 2008 09:01:34.3700] - TID: 006 ERR UpdateDataSchemaEntry: Error accessing form CTM:People [Thu Jun 26 2008 09:01:34.3700] - TID: 006 ERREntry 903269 was not updated due to error [Thu Jun 26 2008 09:01:34.3700] - TID: 006 ERRDataExchangeOnMatch: CompareAssetsForPull failed key = 903269 rc = 1 [Thu Jun 26 2008 09:01:34.3700] - TID: 006 STATE [Thu Jun 26 2008 09:01:34.3700] - TID: 006 STATE ExchangeByComparingLists: Vendor Key = 903272, AR Key = 903272, Vendor Key = AR Key, check for changes [Thu Jun 26 2008 09:01:34.3700] - TID: 006 SQL+ Get Data SQL command : SELECT [Area], [Building], [Fax], [JobTitle], [MailID], [MailIDFull], [MailStop], [MobilePhone], [NameFirst], [NameFull], [NameLast], [NameMiddle], [NameNick], [NameNick], [Pager], [SNumber] FROM [dbo].[SitePeople] WHERE [SNumber] = '903272' [Thu Jun 26 2008 09:01:34.4010] - TID: 006 SQL- Get Data SQL command OK All ideas welcome. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Renaming a company in ITSM 7
I talked to BMC yesterday and they say the tool is in testing and should be out soon. However they would not define what soon is. Howard On 6/25/08, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Thanks Rick- that's what I figured but I figured it was worth asking… Chris -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, June 25, 2008 9:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Renaming a company in ITSM 7 ** The only other option is to create a nickname for the company, and use that. I remember them telling us to do that in class, because you can change the nickname whenever you want with no real impact, but you cannot change the name without having to redo your entire config data, because all of the records for Company A have that hard-coded in them. Rick On Wed, Jun 25, 2008 at 7:03 AM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey everyone- I've been asked to look into renaming a few companies in our system. It's not something you can just do from the company form obviously…has anyone had any experience trying this? Will I just end up having to create new companies and setting all the people associated with the old ones to the new companies? ITSM 7.0 Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Renaming a company in ITSM 7
Maybe we need an offical way from BMC, before they come out with the tool. Howard On 6/25/08, Rick Cook [EMAIL PROTECTED] wrote: ** Seems like there ought to be a way to quickly export, modify, and import the config data with the new company name in it, and that it wouldn't take all that long to create. Chris, did you use some automated setup for this; perhaps one of the ITSM data import utilities? Or are there other concerns that that approach would miss or mishandle? Rick On Wed, Jun 25, 2008 at 7:23 AM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Thanks Rick- that's what I figured but I figured it was worth asking… Chris -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, June 25, 2008 9:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Renaming a company in ITSM 7 ** The only other option is to create a nickname for the company, and use that. I remember them telling us to do that in class, because you can change the nickname whenever you want with no real impact, but you cannot change the name without having to redo your entire config data, because all of the records for Company A have that hard-coded in them. Rick On Wed, Jun 25, 2008 at 7:03 AM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey everyone- I've been asked to look into renaming a few companies in our system. It's not something you can just do from the company form obviously…has anyone had any experience trying this? Will I just end up having to create new companies and setting all the people associated with the old ones to the new companies? ITSM 7.0 Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Trying to use the AIE to link an item in the CMDB and a person
Hi to all, I have what might be a simple question, but I will ask. I have a data exchange create in AIE to move and update data in the LANEndpoint and looking to see if there was some way to link the items to a persons CI. Any ideas welcome. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Trying to use the AIE to link an item in the CMDB and a person
Roger, Thanks I was trying just to use OOB, but I am not sure I can. Thanks, Howard On Tue, Jun 24, 2008 at 9:35 PM, Roger Justice [EMAIL PROTECTED] wrote: ** I had to create new workflow that used the login I could capture in the AIE mapping into a new field and then did a filter on Base element to capture and push fields to AST:AssetPeople form. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 24 Jun 2008 8:22 pm Subject: Trying to use the AIE to link an item in the CMDB and a person ** Hi to all, I have what might be a simple question, but I will ask. I have a data exchange create in AIE to move and update data in the LANEndpoint and looking to see if there was some way to link the items to a persons CI. Any ideas welcome. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Get the Moviefone Toolbarhttp://toolbar.aol.com/moviefone/download.html?ncid=aolcmp000511. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
Chris, Is this when you are trying to do a data exchange to an ar form, such as the people one? Or just anything in the CMDB? Thanks, hbr On Sat, Jun 21, 2008 at 10:52 PM, strauss [EMAIL PROTECTED] wrote: ** The bugfix they sent me for patch 2 makes it possible to query against a condition on the AR Server – in my case it was in the Query tab, Data Key Query tab, AR Form Query where I had $Corporate ID Right$ = 0 as a condition for the data exchange to run. This was not a problem in 7.1 or patch 001, and is supposed to be fixed in patch 003, but if this is your problem BMC has a hotfix for the problem… a newer eie.exe and two dlls. The oradpr.dll was one of the changed files (the sql server adapter was not). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Brian Gillock *Sent:* Saturday, June 21, 2008 4:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having been brutalized by the AIE over the past 3 days, I can tell you that patch 2 isn't very cooperative. I have finally had success by dropping back to patch 1. This may not help you, but I figured it can't hurt to share my experience. Good Luck! Brian *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Saturday, June 21, 2008 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
Brian, Maybe they will test patch 3 have a good weekend and thanks. Good luck, hbr On Sat, Jun 21, 2008 at 5:50 PM, Brian Gillock [EMAIL PROTECTED] wrote: ** Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having been brutalized by the AIE over the past 3 days, I can tell you that patch 2 isn't very cooperative. I have finally had success by dropping back to patch 1. This may not help you, but I figured it can't hurt to share my experience. Good Luck! Brian *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Saturday, June 21, 2008 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Issue with AIE and Oracle
Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
That is my thought as well or is it looking at what the arserver is talking to. Thanks for the info, Howard On 6/19/08, strauss [EMAIL PROTECTED] wrote: ** You must be hitting some sort of oracle-specific issue (on which I will be of no help). My AIE instances draw their data from a dedicated SQL Server that has databases populated from our eDir LDAP and PeopleSoft property systems. The SQL Server hosting the ARSystem database is on yet another, completely different SQL Server. The two SQL Servers, the AR Server, and the AIE server are all on separate machines, with connections limited to their subnet. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 19, 2008 8:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Database Replication from Prod to QA
Also remember if you are on 7.1, that the licenses are now keept on the database and check the CAI application Registry form to make sure its pointed to the correct server. Howard On 6/17/08, Run4Life Win [EMAIL PROTECTED] wrote: Yes you should keep your ARS down till the time replication is taking place Regards Himanshu Kohli On 6/17/08, Koyb P. Liabt [EMAIL PROTECTED] wrote: Hi, We are copying production to QA - via a database replication.? Should we shut down the application server when this is in progress? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Sent from Gmail for mobile | mobile.google.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Top 10 Reasons to Attend BMC User World
Its Miami Beach during hurricane and football season Howard On 6/18/08, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** If you were tasked to make a top 10 list - what would some of your reasons be? Some of mine would be: Learn new useful tips Learn things I could put into place right away Learn more best practices for use of the software Find out where BMC is heading with their software What about you? Regards, Ben * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 911: ITSM 7.x and Reporting
I would have to open the docs, but for some reason I thought you needed crystal installed on the mid-tier (or have the mid-tier pointing to it). But I might be thinking of web users only. Howard On 6/12/08, Benedetto Cantatore [EMAIL PROTECTED] wrote: John, actually I was able to do reporting with version 11. I think Kathy that the issue might possibly be due with the ODBC driver. When I had a similar problem, I'm pretty sure it was because I had a user embedded in my ODBC. Try clearing out any such information, or if that doesn't work, try filling it in. I forget what actually cleared the problem other than it was a bit fussy. Additionally, I recommend checking under tools\options in the ARUser tool under the advance tab that the report server is filled out correctly with the correct TCP/rpc if not default set correctly. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 06/12/08 8:56 AM Kathy, If you are trying to run BO Crystal Reports XI .rpt files through the Remedy User Tool, I think, and someone correct me if I am wrong, XI is not supported even though the manuals say so, you have to use version 10. Crystal XI is meant to be used when accessing through the Mid-Tier or directly from the browser via the BO Crystal Reports Enterprise Server XI, which will cost your customers some serious cash to stand up due to the fact that SAP is raising the cost of Crystal Reports Enterprise CPU Licenses another 22% in mid June! Anyone who is planning on standing up or buying another CPU license for the Crystal XI Enterprise Server go out an buy your licenses now! I ran into the same issues when testing out Crystal with AR System version 7.1.0 but Crystal version 10 worked for me. I ran into a lot of issues and limitations with using Crystal 10 through the User Client and had to develop a user interface to force feed my SQL parameters through the active links instead of using the actual .rpt file to run the query when using the user client. We are going with the Enterprise Server XI for reporting. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, June 11, 2008 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: 911: ITSM 7.x and Reporting ** The User tool -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 11 Jun 2008 2:12 pm Subject: Re: 911: ITSM 7.x and Reporting ** Kathy, One question where are you runing the reports (web or the user tool)? Howard On 6/11/08, Kathy Morris [EMAIL PROTECTED] wrote: ** Hello, Its been a long while that I have been chiseling away at this mystery. I can not figure out why this report is not executing in ITSM 7.x. We are going live and I have all these reports from Crystal XI, that are not opening in Remedy. Remedy says this is a customization so no help. Even when we tried to copy the OOB reports into a new record, the new copies did not open when we select Run Report button. Only the original OOB reports run. I built an open window action AL, and the Report still does not run. There is no qualification for the report to pass thru the parameter. Does anyone have an idea why the reports are not opening? There were 3 steps: 1. Add .rpt as attachment to Report Form 2. Fill in Category info in Report Form 3. Click Run Report button Am I missing a step? Get the Moviefone Toolbar http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp00051 1 . Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Get the Moviefone Toolbar http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp00051 1 . Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician
Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?
I tried to install on 64 bit and it would not install, so I used the 32 bit java. Good luck Howard On 6/12/08, Bilinski, John [EMAIL PROTECTED] wrote: ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java Virtual Machine. The reason why they do not support this is because their engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. They did say that some of their customers are running this configuration anyway and some are not running into any issues but of course could not give me any people to talk too nor any details. This is not good because the first time around I talked to Remedy Support and they assured me that they supported 64-bit OS's and that the server configuration below would handle what we want to accomplish so, confidently I ordered the servers. Now, to my surprise, I caught a sub-clause in their compatibility matrix that said they do not support the 64-bit JVM. This is bad news. I would like to know if there is anyone out there that has this setup (below) or something like it, and I would like to know, if any, what bugs have you experienced with running Mid-Tier over a 64-bit JVM? We plan to run 2 load balanced Mid-Tier servers each with Quad Xeon Intel based processors with 16GB of RAM using Windows 2003 64-bit as the OS and Tomcat as the JVM. We can only use Windows server so UNIX and Solaris are out of the question. We plan to deploy the Mid-Tier to out customer base as part of a front-end customer support website where customers can submit and update their own tickets. We plan to scale the aforementioned server configuration out to about 20,000 customers. Will the 2 Web Servers support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*?
John, If you find a way please post it. I tried for weeks and had no luck. Thanks, Howard On 6/11/08, Bilinski, John [EMAIL PROTECTED] wrote: Hello, this is my first time in ARSList. I noticed that in version 7 you can only update the notification preferences for people records that are Support Staff* only! Why is this? I thought that you could update Non-Support Staff people's notifications as well. I read through all of the configuration books and PDF's I could find and found nothing on this. How can I update Non-Support Staff People records notification preferences? If Out-of-Box there is no way to do this is it recommended to make a customization? I found the active link that enables the Update Notification Preferences button on the CTM:People form so that it enables for Non-Support Staff people records will this work or is it more complicated than this? My customers need to be able to update non-support staff people records. Please if someone has done this before could you give me some hints of a workaround or at least a place to start. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow to delete records from AR System Email Messages
Ravi, And BMC support told me to do that for the mail messages form when I did my go-live (with ITSM 7, patch 2) last year, since the number of messages this system sends out is quite large. Maybe BMC needs to create a clean up program, if the OOB method (the archiving funtion) is not to be used on that form. Howard On 6/11/08, Ravi [EMAIL PROTECTED] wrote: I am being told by BMC support to not turn on archiving for system forms. This form is one of them. Sokol, Brian wrote: Can't you just turn on the archive for that form and set it to delete all records older then 90 days? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Wednesday, June 11, 2008 7:20 AM To: arslist@ARSLIST.ORG Subject: Workflow to delete records from AR System Email Messages Hi: I am trying to build a escalation to delete records from AR System Email Messages form that have a create date older than 90 days. What do I include in Command Line field within the Run Process Action? The following doesn't seem to be working. Application-Delete-Entry BMC:SSP:Issue $Request ID$ Also is there a recommended way to delete data from this form rather than using escalation? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow to delete records from AR System Email Messages
Kevin, Using the SYS:Application Clean form might not be such a bad idea. Howard On 6/11/08, Kevin Shaffer [EMAIL PROTECTED] wrote: ** Another option might be to add a record to the SYS:Application Clean Up form and a couple of filters. -- Date: Wed, 11 Jun 2008 13:35:22 -0600 From: [EMAIL PROTECTED] Subject: Re: Workflow to delete records from AR System Email Messages To: arslist@ARSLIST.ORG ** Ravi, And BMC support told me to do that for the mail messages form when I did my go-live (with ITSM 7, patch 2) last year, since the number of messages this system sends out is quite large. Maybe BMC needs to create a clean up program, if the OOB method (the archiving funtion) is not to be used on that form. Howard On 6/11/08, *Ravi* [EMAIL PROTECTED] wrote: I am being told by BMC support to not turn on archiving for system forms. This form is one of them. Sokol, Brian wrote: Can't you just turn on the archive for that form and set it to delete all records older then 90 days? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Wednesday, June 11, 2008 7:20 AM To: arslist@ARSLIST.ORG Subject: Workflow to delete records from AR System Email Messages Hi: I am trying to build a escalation to delete records from AR System Email Messages form that have a create date older than 90 days. What do I include in Command Line field within the Run Process Action? The following doesn't seem to be working. Application-Delete-Entry BMC:SSP:Issue $Request ID$ Also is there a recommended way to delete data from this form rather than using escalation? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 911: ITSM 7.x and Reporting
Kathy, One question where are you runing the reports (web or the user tool)? Howard On 6/11/08, Kathy Morris [EMAIL PROTECTED] wrote: ** Hello, Its been a long while that I have been chiseling away at this mystery. I can not figure out why this report is not executing in ITSM 7.x. We are going live and I have all these reports from Crystal XI, that are not opening in Remedy. Remedy says this is a customization so no help. Even when we tried to copy the OOB reports into a new record, the new copies did not open when we select Run Report button. Only the original OOB reports run. I built an open window action AL, and the Report still does not run. There is no qualification for the report to pass thru the parameter. Does anyone have an idea why the reports are not opening? *There were 3 steps*: 1. Add .rpt as attachment to Report Form 2. Fill in Category info in Report Form 3. Click Run Report button Am I missing a step? -- Get the Moviefone Toolbarhttp://toolbar.aol.com/moviefone/download.html?ncid=aolcmp000511. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Larry and intern, A Malloc error is a memory error, what was going on when the error happend? Have you turend on logging? hbr On 6/9/08, Larry Zimmermann [EMAIL PROTECTED] wrote: I am sending the following because my intern can not send anything to the arlist. Thanks, Larry Zimmermann Remedy Team 4400 Dacoma, BH2, 1433F, Houston, Tx (Office)713-431-0172 (Cell)713-823-4985 Listeners, I am new to Remedy and I see an error that I believe i know the cause for, I just need to find the evidence. We are running Remedy on the following settings: As Sy 6.3p23 UNIX 11.11 Oracle 10.00 The error we are having is as follows: Mon Jun 9 06:04:22 2008 390688 : Malloc failed on server (ARERR 300) Mon Jun 9 06:04:22 2008 GetPendingLongData() Mon Jun 9 06:04:22 2008 390688 : Failure during SQL operation to the database (ARERR 552) Mon Jun 9 06:04:22 2008 ORA-03127: no new operations allowed until the active operation ends Mon Jun 9 06:04:22 2008 390688 : AR System server terminated -- fatal error encountered (ARNOTE 21) Mon Jun 9 06:04:22 2008 390688 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Mon Jun 9 06:04:22 2008 Error - OCIEnvInit Mon Jun 9 06:04:22 2008 390688 : Cannot initialize contact with SQL database (ARERR 551) Mon Jun 9 06:04:22 2008 Stop server Mon Jun 9 06:04:22 2008 390688 : AR System server terminated -- fatal error encountered (ARNOTE 21) I believe that this error is cause by the presence of LONG datatypes that still exist in Oracle on the Production level causing it to fail when it attempts to DSO onto another server (even though i am aware that Oracle no longer considers LONG an appropriate datatype). I have the textual evidence to support this, but I need proof from the program itself, which i have been unable to find. I was wondering if anyone else was operating on a similar setting and experiencing similar issues? And if so, how you have solved the issue or are currently dealing with the problem. Any help would be much appreciated. Respectfully, Morgan Peterson ExxonMobil GSC/BLA/CAS/EMIT Applications Office: GSC-BH2-1433D Phone: 713-431-0130 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding a custom Application to Overview Console
Peter, It can be done, however you will need to understand how the CAI works. I thought that there was a posting on that during late summer last year. Howard On 6/4/08, PCR Remedy [EMAIL PROTECTED] wrote: ** Hi! Does anybody add a custom, home-made Remedy App to the Overview Console? Is there a limitation to use ARS 7.x based apps or maybe I can add ARS 5 o 6 app? Thanks in advance! Peter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Medical Terminology
William, Are you pharmaceutically gifted and if so can you share? hbr On 6/5/08, Will Du Chene [EMAIL PROTECTED] wrote: ** Darn it... Coffee on the keyboard and out the nostrils... Bill!!! I cannot stop chuckling... I took a First Responder course a couple of semesters ago. Endotracheal intubation, MUH, FDGB, CATS, and transoccipital implants otherwise known as lead overdose syndrome was covered in depth. Good thing that I did not know about the PVC Challenge otherwise I can almost guarantee that I would have bombed my practicals. Thu Jun 05 2008 10:45:24 AM CDT from William Rentfrow to arslist@ARSLIST.ORG Subject: OT: Medical Terminology ** This is a real memo to Emergency Medical Services staff that was read by Michael Feldman on NPR: According to the records from several emergency rooms, many EMS narratives have taken a decidedly creative direction. Effective immediately, all EMS workers are to refrain from using slang or abbreviations to describe patients. For example, cardiac patients should not be referred to with MUH (messed-up heart), PBS (pretty bad shape), PCL (pre-code looking), or HIBGIA (had it before; got it again). Stroke patients are not Charlie carrots, nor are workers to use CCFCCP (cuckoo for Cocoa Puffs) to describe patients mental state. Trauma patients are not CATS (cut all to shit), FDGB (fall down--go boom), TBC (total body crunch), or hamburger helper. Similarly, descriptions of a car crash should not include phrases such as negative vehicle to vehicle interface or terminal deceleration syndrome. HAZMAT teams are highly trained professionals, not glow worms. Persons with altered mental states as a result of drug use are not considered pharmaceutically gifted. Gunshot wounds to the head are not transoccipital implants. The homeless are not urban outdoorsmen, and endotracheal intubation should not be called a PVC challenge. Do not refer to terminal or recently deceased patients as paws up, ART (assuming room temperature), CC (cancel Christmas), CTD (circling the drain), or NLPR (no long-playing records). I hope you all join me in respecting the diversity of our clients by using proper medical terminology in your narratives and log entries. -- William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
Chris, It might be, but they only have one for 7.0.0, 7.0.1 and 7.0.2. I thought that BMC was going it with the downloads for 7.0.3 or if not release a version for 7.0.3. Thanks, Howard On 6/5/08, strauss [EMAIL PROTECTED] wrote: ** Do you mean patch 9003 to Incident Management, etc.? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 2:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
Candance, Thanks, Howard On 6/5/08, Decou, Candace M [EMAIL PROTECTED] wrote: ** Howard – I just sent them to you under separate cover. Hope this helps – not sure if what I have is the 'latest' though. *Candace DeCou*** DOI Remedy Systems Analyst Veri*z*on Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business *– global capability, personal accountability.* This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Medical Terminology
Just remember to share. On 6/5/08, William Rentfrow [EMAIL PROTECTED] wrote: ** No, but later this weekend I may enjoy some adult beverages - close enough? :) -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 12:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Medical Terminology ** William, Are you pharmaceutically gifted and if so can you share? hbr On 6/5/08, Will Du Chene [EMAIL PROTECTED] wrote: ** Darn it... Coffee on the keyboard and out the nostrils... Bill!!! I cannot stop chuckling... I took a First Responder course a couple of semesters ago. Endotracheal intubation, MUH, FDGB, CATS, and transoccipital implants otherwise known as lead overdose syndrome was covered in depth. Good thing that I did not know about the PVC Challenge otherwise I can almost guarantee that I would have bombed my practicals. Thu Jun 05 2008 10:45:24 AM CDT from William Rentfrow to arslist@ARSLIST.ORG Subject: OT: Medical Terminology ** This is a real memo to Emergency Medical Services staff that was read by Michael Feldman on NPR: According to the records from several emergency rooms, many EMS narratives have taken a decidedly creative direction. Effective immediately, all EMS workers are to refrain from using slang or abbreviations to describe patients. For example, cardiac patients should not be referred to with MUH (messed-up heart), PBS (pretty bad shape), PCL (pre-code looking), or HIBGIA (had it before; got it again). Stroke patients are not Charlie carrots, nor are workers to use CCFCCP (cuckoo for Cocoa Puffs) to describe patients mental state. Trauma patients are not CATS (cut all to shit), FDGB (fall down--go boom), TBC (total body crunch), or hamburger helper. Similarly, descriptions of a car crash should not include phrases such as negative vehicle to vehicle interface or terminal deceleration syndrome. HAZMAT teams are highly trained professionals, not glow worms. Persons with altered mental states as a result of drug use are not considered pharmaceutically gifted. Gunshot wounds to the head are not transoccipital implants. The homeless are not urban outdoorsmen, and endotracheal intubation should not be called a PVC challenge. Do not refer to terminal or recently deceased patients as paws up, ART (assuming room temperature), CC (cancel Christmas), CTD (circling the drain), or NLPR (no long-playing records). I hope you all join me in respecting the diversity of our clients by using proper medical terminology in your narratives and log entries. -- William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue installing itsm patch 7
All, I just got this from Ben Healy. Looks like there is a bug in patch 007. Defect #SW00290729 - ITSM7 patch007 installer failed with Internal Error: Unable to build patch summary. Installation cannot continue. See attached installer log. The problem can be caused if the SHARE:Application_Properties form does not have Property Name = DataLanguage and / or Property Name =LanguagePacks for each ITSM application. If either of the above are missing they will need to be created (see attached SHARE_Application_Properties.zip for example) before re-running the installation. Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Seems like there should be some install logs somewhere that tell you something about the problem. Anything there? Rick On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You might want to check if you have enough space in the drive that holds your system Temp folder.. From the sound of it, it may be a packing list error - failure to build a packing list which happens if there isnt enough space in the temp folder. Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 12:24:37 PM Subject: Re: Issue installing itsm patch 7 ** Ouch, so it looks like that system will need to stay at patch 6, unless someone has found a workaround. Thanks for the info, Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Is this one of those patches that is trying to validate its prereqs and such before actually installing anything? I know that is a promised 7.5 function, and that they've been working in that direction even in 7.x, but I don't know if they're there yet. Rick On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Got the same errormessage, only on VMWare Machines /Rune Sorlid 2008/6/2 Howard Richter [EMAIL PROTECTED]: ** Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue installing itsm patch 7
Rick, Are you saying that things should be tested before releasing and maybe there needs to be more then one way to patch an applacation? Have a good day, Howard On 6/3/08, Rick Cook [EMAIL PROTECTED] wrote: ** Ah, yes, good old SHARE:Application_Properties. The bane of many a Remedy install script. You'd think that since it only exists to keep track of the state of the system, largely for Remedy installation scripts, that they'd spend a bit more attention on making sure that the two worked better together before releasing a new patch. Rick On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter [EMAIL PROTECTED] wrote: ** All, I just got this from Ben Healy. Looks like there is a bug in patch 007. Defect #SW00290729 - ITSM7 patch007 installer failed with Internal Error: Unable to build patch summary. Installation cannot continue. See attached installer log. The problem can be caused if the SHARE:Application_Properties form does not have Property Name = DataLanguage and / or Property Name =LanguagePacks for each ITSM application. If either of the above are missing they will need to be created (see attached SHARE_Application_Properties.zip for example) before re-running the installation. Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Seems like there should be some install logs somewhere that tell you something about the problem. Anything there? Rick On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You might want to check if you have enough space in the drive that holds your system Temp folder.. From the sound of it, it may be a packing list error - failure to build a packing list which happens if there isnt enough space in the temp folder. Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 12:24:37 PM Subject: Re: Issue installing itsm patch 7 ** Ouch, so it looks like that system will need to stay at patch 6, unless someone has found a workaround. Thanks for the info, Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Is this one of those patches that is trying to validate its prereqs and such before actually installing anything? I know that is a promised 7.5 function, and that they've been working in that direction even in 7.x, but I don't know if they're there yet. Rick On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Got the same errormessage, only on VMWare Machines /Rune Sorlid 2008/6/2 Howard Richter [EMAIL PROTECTED]: ** Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue installing itsm patch 7
Bottom line, with out great support people to help us, we would be hitting the (fill in the blank). Howard On 6/3/08, Axton [EMAIL PROTECTED] wrote: I think it boils down to too many managers and marketing/sales people and not enough talent. Could be for a number of reasons: misaligned priorities, issues with employee retention, corner cutting, etc. Axton On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook [EMAIL PROTECTED] wrote: ** I dunno, Howard - that's kind of out there. Guess I'm showing my age or something, expecting stuff like testing, proper documentation, the software mfgr. practicing the methodologies it preaches, etc. ;) I guess I need to move ahead with the times. If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3 different copies of the SAME patch script (i.e. same patch name and #). Only a handful of people knew which was which, and not many more people even knew there were multiple copies. If it hadn't been for that and some outstanding help from Support, I never would have gotten through that without having a psychotic episode. So things may be improving...? Rick On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Rick, Are you saying that things should be tested before releasing and maybe there needs to be more then one way to patch an application? Have a good day, Howard On 6/3/08, Rick Cook [EMAIL PROTECTED] wrote: ** Ah, yes, good old SHARE:Application_Properties. The bane of many a Remedy install script. You'd think that since it only exists to keep track of the state of the system, largely for Remedy installation scripts, that they'd spend a bit more attention on making sure that the two worked better together before releasing a new patch. Rick On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter [EMAIL PROTECTED] wrote: ** All, I just got this from Ben Healy. Looks like there is a bug in patch 007. Defect #SW00290729 - ITSM7 patch007 installer failed with Internal Error: Unable to build patch summary. Installation cannot continue. See attached installer log. The problem can be caused if the SHARE:Application_Properties form does not have Property Name = DataLanguage and / or Property Name =LanguagePacks for each ITSM application. If either of the above are missing they will need to be created (see attached SHARE_Application_Properties.zip for example) before re-running the installation. Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Seems like there should be some install logs somewhere that tell you something about the problem. Anything there? Rick On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You might want to check if you have enough space in the drive that holds your system Temp folder.. From the sound of it, it may be a packing list error - failure to build a packing list which happens if there isnt enough space in the temp folder. Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 12:24:37 PM Subject: Re: Issue installing itsm patch 7 ** Ouch, so it looks like that system will need to stay at patch 6, unless someone has found a workaround. Thanks for the info, Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Is this one of those patches that is trying to validate its prereqs and such before actually installing anything? I know that is a promised 7.5 function, and that they've been working in that direction even in 7.x, but I don't know if they're there yet. Rick On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Got the same errormessage, only on VMWare Machines /Rune Sorlid 2008/6/2 Howard Richter [EMAIL PROTECTED]: ** Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA
Issue installing itsm patch 7
Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue installing itsm patch 7
Ouch, so it looks like that system will need to stay at patch 6, unless someone has found a workaround. Thanks for the info, Howard On 6/2/08, Rick Cook [EMAIL PROTECTED] wrote: ** Is this one of those patches that is trying to validate its prereqs and such before actually installing anything? I know that is a promised 7.5 function, and that they've been working in that direction even in 7.x, but I don't know if they're there yet. Rick On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Got the same errormessage, only on VMWare Machines /Rune Sorlid 2008/6/2 Howard Richter [EMAIL PROTECTED]: ** Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Turing back on the service request console?
Thanks, I had a feeling that is what I neeed to do. hbr On Thu, May 15, 2008 at 10:58 AM, Roger Justice [EMAIL PROTECTED] wrote: ** I have been told that SRM overwrites all of the Requester console. THe way I do a comparison demo is to have separate VM Ware sessions. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 May 2008 10:51 am Subject: Turing back on the service request console? ** Good morning all, A strange question, but I need to ask. Can the service request console be re enabled, after installing service request management and if so how? I need it for a demo to show the differences. As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Plan your next roadtrip with MapQuest.comhttp://www.mapquest.com/?ncid=mpqmap000304: America's #1 Mapping Site. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC interview-help please
I would have to ask, do you know BMC ITSM 7 and ITIL? hbr On Thu, May 15, 2008 at 7:14 PM, rey4u [EMAIL PROTECTED] wrote: what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm faq's,questions.. -- View this message in context: http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Errors when trying to Use the CI Relationship Viewer
(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) Apache Tomcat/4.1.31 -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Errors when trying to Use the CI Relationship Viewer
IPhil, have 5.5 installed, but the mid-tier is talking to a 4.1 install I have as well. hbr On Wed, May 14, 2008 at 1:26 PM, Phil Murnane [EMAIL PROTECTED] wrote: ** Howard: What version of Apache httpd and tomcat are you running? --Phil - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 9:59:11 AM Subject: Errors when trying to Use the CI Relationship Viewer ** When I open the CI Relationship View from the CMDB console, I get the error below. I have checked the mid-tier (running version 7.0.01) and Data Visuatization Module is on. Everything else appears to be working (Change Calandar for example). What am I missing (and Axton or Matt be nice). As always thanks, Howard HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.nethttp://org.apache.tomcat.util.net.tcpworkerthread.ru/ .TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) root cause java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:539) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123) at java.net http://java.net.urlclassloader.de/ .URLClassLoader.defineClass(URLClassLoader.java:251) at java.net.URLClassLoader.access$100(URLClassLoader.java:55) at java.net.URLClassLoader$1.run(URLClassLoader.java:194) at java.security.AccessController.doPrivileged(Native Method) at java.net http://java.net.urlclassloader.fi/ .URLClassLoader.findClass(URLClassLoader.java:187) at java.lang.ClassLoader.loadClass(ClassLoader.java:289) at java.lang.ClassLoader.loadClass(ClassLoader.java:235) at com.remedy.arsys.plugincontainer.impl.PluginFactory$PluginInfo.getPlugin(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginFactory.getInstance(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContextImpl.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source
Re: ITSM 7 Operational Categorizations
I thank you as well. Have a good weekend, hbr On Fri, May 2, 2008 at 4:10 PM, Brian Gillock [EMAIL PROTECTED] wrote: ** Thank you very much Rick!!! *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Friday, May 02, 2008 11:21 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7 Operational Categorizations ** I wish I had published this last year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual like BMC provides, but one that actually gives an example of values that one might use, and instructions on how to keep the lists short. I used it once at a customer site, and it seemed to work well. A few others have begun to make use of it as well, so I thought I would formalize it and make it available to anyone who might gain from it. http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861externalID=3231fromSearchPage=truehttp://developer.bmc.com/jiveProd/entry%21default.jspa?categoryID=861externalID=3231fromSearchPage=true Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need help on sending SMS
Kalyani, Since the sms is just a short e-mail message, you could (if on unix) create a short shell script that would call mailx. This could be called by a filter. hbr On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B [EMAIL PROTECTED] wrote: ** Hi Kalyani, You would probably need an SMS gateway (usually from your telecom provider) to send SMSs. This gateway will have an interface in the form of a web service / API call / Database record. Depending on the gateway, you could right workflow in Remedy to either make an API call, run a script, execute SQL etc. The parameters passed would be the message with ticket details and a mobile number. HTH, Murtuza. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kalyani, Balachandra *Sent:* Tuesday, April 01, 2008 12:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Need help on sending SMS ** Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks Regards Kalyani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: LinkedIn Remedy group
Good morning, afternoon and evening all, Sorry for the extra e-mail, but for all of you that are using LinkedIn, I have created a Remedy User and enthuses Group. I thought that we needed our own group. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = *http://www.linkedin.com/in/hbr4270*http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Service Level Management
Frans, I would be surprised if there is a max, however managing a large number of them could be an issue. hbr On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F [EMAIL PROTECTED] wrote: ** Hi All on List What is the maximum number of Service targets that can be created in the SLM Module? Regards Frans Ferreira __ *Standard Bank Disclaimer and Confidentiality Note* This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries (the Group). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za __ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Has any one used MS SQL Express edition 2005 on arserver 7.1?
Thanks for the tip, it works great. hbr On Fri, Mar 7, 2008 at 6:01 AM, [EMAIL PROTECTED] wrote: ** I have Version 7.1 installed on my laptop with MS SQL express 2005. It works fine. Only issue I had was with identifying the server. My install expected \SQLEXPRESS after my laptop name which is what I used when installing SQL. It was actually easier than using full blown SQL! *Brian Bishop* *Goldstag Consultants Ltd* *Tel: +44(0)7973 746832* *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* 07 March 2008 02:13 *To:* arslist@ARSLIST.ORG *Subject:* Has any one used MS SQL Express edition 2005 on arserver 7.1? ** Good morning, evening or afternoon all, Has anyone been able to used the MS SQL express edition on arserver 7.1? Thanks, hbr -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Susan, I thought you were going to get off the list and my world was ending.. hbr On Thu, Mar 6, 2008 at 6:37 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Read the bottom of the email On Thu, Mar 6, 2008 at 2:12 PM, Benitz, Tony : CO IR [EMAIL PROTECTED] wrote: How do I get off the list. I am not doing Remedy any longer and the there is a lot of action on this list. Thanks.. Tony Benitz From: Action Request System discussion list(ARSList) on behalf of Thomas Bean Sent: Thu 3/6/2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ ** Andy, What search qualification do you have defined in the menu attached to the character field? --Thomas - Original Message - From: Mayfield, Andy L. mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, March 06, 2008 1:58 PM Subject: Re: Pattern of $MENU$ ** I am confused now. I am using the same setup on other fields with no problem, but for some reason on this form it doesn't want to work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Thursday, March 06, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ $MENU$ patterns below version will work in earlier versions of ARS, but not if the search qualification defined in the search menu contains a dynamic field reference. e.g.: 'Equipment Category' = $536870913$ There was a workaround for this, however (see attached). This workaround should still be valid on later versions of ARS. However, it would be MUCH simpler to follow Joe's suggestion, and change the display type to 'Drop-Down List' in the display properties of the character field to which the search menu is attached (unless for some reason you don't want the character field to look like a selection field). HTH, --Thomas - Original Message - From: Joe D'Souza mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, March 05, 2008 9:17 PM Subject: Re: Pattern of $MENU$ ** Andy, If you hare having the field patterned using $MENU$, why do you type into it or let your users type into it? Can't you just have the character field displayed as a drop-list and have the users forced to use the menus? That's an available feature in ARS version 6.3 upwards.. That would be clean and you would get what you want to do... If you are below version 6, and somewhere close to version 4.5, there used to be a bug with the $MENU$ patterning.. Even valid values would be rejected. The only fix on that version was to upgrade it. I do not recall a patch that fixed it except the next upgrade.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Has any one used MS SQL Express edition 2005 on arserver 7.1?
Good morning, evening or afternoon all, Has anyone been able to used the MS SQL express edition on arserver 7.1? Thanks, hbr -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Task 7.x (patch 6) - Defect or By Design
Dee, What field are you putting in the change number? A screen shot might help. Hbr On Wed, Mar 5, 2008 at 11:04 AM, T. Dee [EMAIL PROTECTED] wrote: If you go into Task and enter just the Task number (e.g. 172) and search it pulls up the record. However, if you enter in the Change number in the Request ID field on Task and search it will not work. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Task 7.x (patch 6) - Defect or By Design
Dee, What patch level are you at? That should work. hbr On Wed, Mar 5, 2008 at 11:51 AM, T. Dee [EMAIL PROTECTED] wrote: I'm putting it in the field called Request ID - 5th field from the top on the far right side. This is where the Change Number is. On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote: ** Dee, What field are you putting in the change number? A screen shot might help. Hbr On Wed, Mar 5, 2008 at 11:04 AM, T. Dee [EMAIL PROTECTED] wrote: If you go into Task and enter just the Task number (e.g. 172) and search it pulls up the record. However, if you enter in the Change number in the Request ID field on Task and search it will not work. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Task 7.x (patch 6) - Defect or By Design
Dee, I just tried it on a patch 4 system and it worked. 1. Looked for any tasks tied to a change request (found one that had 4 tasks) 2. Opened up one of the tasks and copied the Request ID number CRQxxx 3. Opened up the task form in search and then pasted in the CRQ number. The system found all 4 tasks. It could be an issue with patch 6. hbr On Wed, Mar 5, 2008 at 1:05 PM, T. Dee [EMAIL PROTECTED] wrote: 7.0.03 - Patch 006 On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote: ** Dee, What patch level are you at? That should work. hbr On Wed, Mar 5, 2008 at 11:51 AM, T. Dee [EMAIL PROTECTED] wrote: I'm putting it in the field called Request ID - 5th field from the top on the far right side. This is where the Change Number is. On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote: ** Dee, What field are you putting in the change number? A screen shot might help. Hbr On Wed, Mar 5, 2008 at 11:04 AM, T. Dee [EMAIL PROTECTED] wrote: If you go into Task and enter just the Task number (e.g. 172) and search it pulls up the record. However, if you enter in the Change number in the Request ID field on Task and search it will not work. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Patch 6
I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are missing some assigments as well. I guess they still have not fixed it. hbr On Wed, Mar 5, 2008 at 2:23 PM, T. Dee [EMAIL PROTECTED] wrote: Has anyone experienced issues with the Overview Console? When I go into the Overview Console I see Tasks that are NOT Assigned to me, as well I don't belong to any of the Groups of the Tasks that are showing. Odd behaviour. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How do we know when Archiving is completed?
Look at the new archive form and see when it was last updated. For example I did this to the mail messages form. It took about 90 minutes to move 10k records to the new form. However it might be different depending on how you set up the feature. Good luck, hbr On Tue, Mar 4, 2008 at 2:16 PM, Chintan Shah [EMAIL PROTECTED] wrote: ** Hi all, I am trying to figure out a way of how much time it actually took for archiving. Is there a way to know that from Remedy(like archiving was completed at HH:MM:SS)? Then using start and end time, we can actually know how much time it took. Thanks for your help. Regards, Chintan. -- Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two quick port questions
William, Others will let me know if I am wrong, but I think internal unless you are using some code (api) to talk to the plugin from out side the box. hbr On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03 Does the plugin server port have to be different than the ar server port if you are not using portmapper? I believe so...but nothing explicitly says so in the docs for 7.1 Also, let's assume the arserver is on port 7800 and the plugin-port is configured to be 7801. Does port 7801 have to be open to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8939] The AR System Plug-In server is not responding.
William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.0.1 patch 006 - upgrade error
I have had issues going from patch to to anything other then patch 4, since some of the plugins were modified. Can you try going to patch 4 first? HOward Richter (hbr) On Sun, Feb 24, 2008 at 1:07 AM, sumeetdas [EMAIL PROTECTED] wrote: Hi, We have ARS 7.0.1 patch 002 running on AIX 5.3 with a remote Oracle 10g R2 database. I have tried to install the patch by doing a file replacement as well as using the installer. in both the cases I face a peculiar problem - the arserverd process get created and is hung at 33% CPU. moreover this process cannot be killed even by root by the kill -9 command. Another peculiar thing is that this process has the PID [process ID] for the arserverd process but get displayed as [armonito] when seen via ps -ef, topas or nmon utilities. The installer script hangs at stage 6 giving the message Waiting for AR Server to respond. BMc support is currently looking at the logs.. Was wondering is anybody else has faced a problem like this with patch 006 ? Thanks in advance Regards, Sumeet Das ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Patching ITSM 7.0.3 question
Good morning all, Has anyone tried to patch a 7.0.3 itsm system with the new patch 7 and did it work? -- Howard Richter (Will install ITSM 7 for food) ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Patching ITSM 7.0.3 question
Thanks, it might be an issue on 7.0.3 (win on a 7.1 server). I keep getting An internal error has caused the installer not to complee successfully. hbr On Fri, Feb 22, 2008 at 10:07 AM, J.T. Shyman [EMAIL PROTECTED] wrote: ** I patched a Linux VM running AR 7.1 Patch 1 with ITSM 7.0.2 unpatched to patch 7 to patch 7 and it worked great. J.T. Shyman Column Technologies -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, February 22, 2008 9:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Patching ITSM 7.0.3 question ** Good morning all, Has anyone tried to patch a 7.0.3 itsm system with the new patch 7 and did it work? -- Howard Richter (Will install ITSM 7 for food) ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Patching ITSM 7.0.3 question
That is the same error I am seeing and also on the FlightDeck. Is the flightdeck runing 7.0.2 or 7.0.3? Mine is 7.0.3. hbr On Fri, Feb 22, 2008 at 10:48 AM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Hi. I have updatet 2 ITSM(7.0.2) dev servers on Windows, AR-Server 7.1without any problems, but when i tried to update my Flight Deck(VMWare VM - Windows Server). The patch-up failed with an internal error. It wasnt able to create a Application Summary. /Rune Sorlid 2008/2/22, J.T. Shyman [EMAIL PROTECTED]: ** I patched a Linux VM running AR 7.1 Patch 1 with ITSM 7.0.2 unpatched to patch 7 to patch 7 and it worked great. J.T. Shyman Column Technologies -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, February 22, 2008 9:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Patching ITSM 7.0.3 question ** Good morning all, Has anyone tried to patch a 7.0.3 itsm system with the new patch 7 and did it work? -- Howard Richter (Will install ITSM 7 for food) ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
I was playing with a flightdeck (BMC was still shipping out 7.0.1flightdecks as of 2 weeks ago) and after the upgrade (of just the server) it showed as not licensed (after a restart). I had exported the license file (before the upgrade) and tried to import it back in, with no luck. However when I go back to the orginal flightdeck it is licensed. I am glad this was not tried at a customer site. hbr On Feb 12, 2008 2:01 AM, Jean weird [EMAIL PROTECTED] wrote: ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
7.1 Server License Question
I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Missing Incidents
There was an issue with this when we installed 7.0.0 patch and and we received a hot fix from BMC. When we tried to install patch 5 of the server, one of support engineers told me he thought the issue (of missing Incidents, might been back in patch 4 of ITSM, but was addressed in patch 5. So look at the readme for the newest ITSM patch. Howard On Jan 16, 2008 3:23 PM, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** We are having problems seeing the tickets in the Overview console as well. Various tickets seem to be missing. We are trying to investigate this and see if there is something wrong with the plug in that will generate the data for this table or if there is some bug submitted about this. ITSM 7.02 patch 005 User client 7.01 patch 002 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, January 16, 2008 3:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents ** I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee [EMAIL PROTECTED] wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: ITSM 7.0 - Overview Console
Roger, This should give you a starting place. I have added items on the Incidnet and Task forms and then moved that data to the Overview Console. Good Luck, Howard --- The Overview Console Table is populated using a plugin. The plugin returns records from forms that are defined the SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form Guid in this form, and search that form. For example you will see the following 8 records in the SHR:ARDBC_OverviewConsoleTemplate: *FORM NAME* *FORM GUID* TMS:Task TMSTASK HPD:Helpdesk MAINHELPDESK PBM:Solution Database MAINKNOWLEDGEDATABAE PBM:Known Error MAINKNOWNERROR PBM:Problem Investigation MAIONPROBLEM CHG:Infrastructure Change MAINCHANGE AST:PurchaseRequisition ASTPUREREQUISITION AST:CI Unavialabilty ASTCIUNAVIALBLITY If you are logged into the RUT as appadmin for example, the plugin will search the above forms to find the records that are assigned to appadmin and populate the OverviewConsole similar to how the SHR:Consolidated list worked. But how are the fields mapped from the forms to the OverviewConsole , this is done via the SHR:ARDBC fields form. Here you will see mapping for field from the backend forms to the Vendor form hence populating the form. Form example if you would like have more information in the Overview console, for instance the First Name*+ field from the HPD:Helpdesk form. The database id for this field is 100019 (in HPD:Helpdesk). This field already exists in the forms: SHR:ARDBC_OverviewConsoleTemplate SHR:ARDBC_OverviewConsole so we do not need to create it again ( you can map any fieldID the database id do not have to match ,as long the database length is sufficient). But for this example, the database ID are matching. To create a mapping for the HPD:Helpdesk form. Open the SHR:ARDBCFields form in new mode and use the following values: FieldID: 100019 FormGUID: MAINHELPDESK Vendor Field ID: 100019 Submitter: ARSystem Open the SHR:OverviewConsole in the Admin Tool. - open the table z2TH_ConsolidateTable1 properties - on tab Table/Tree Property - Look for First Name under Fields on Form and click Add - Double click on the column First Name and add public Permissions - Save and close the form. Restart the plugin or ARServer.Open the OverviewConsole and there should now be data for the First Name from the Incidents form. On Dec 12, 2007 1:23 PM, Roger Justice [EMAIL PROTECTED] wrote: ** Since this is a new concept I was able to make active existing fields that were not already mapped however when I tried to add a new field it did not work. I tried the modification about a year ago. -Original Message- From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Dec 2007 12:03 pm Subject: Question: ITSM 7.0 - Overview Console ** I'm interested if anyone has customized / changed the Overview Console. I want to add some fields from Incident to this table. Thanks! __20060125___This posting was submitted with HTML in it___ -- More new features than ever. Check out the new AOL Mailhttp://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp000503 ! __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Clients losing server connection ever 45 min
What version of ITSM? There are some issues with the plug-ins. Howard On Dec 6, 2007 9:01 AM, Olds, Kimberly M [EMAIL PROTECTED] wrote: ** OK – I am desperate for some help so I am hoping that someone out there has seen this before. My clients are losing connectivity to the server every 45 minutes. They get the ARERR 93 – Timeout during data retrieval due to busy server – retry the operation If I stop and restart the service on the server – they work again for another 45 minutes. Funny thing is that I can still work in the admin tool on the server – so Remedy is functioning and the database is working. I have version 7.0.01 patch 001 Oracle 9i Windows 2003 Server I am using LDAP for authentication. Everything worked fine on Monday and this started Tuesday morning. Any help is appreciated! *Kim Olds* Anne Arundel County Public Schools - Help Desk 410-222-5254 410-222-5611 fax __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Putting ARS 7.0.1 into production question
Ricki, A clean cut is the best bet. I like to use the 1st of a month over using a weekend, so reporting can be cleaner. A good date would have been the 1st of Dec. If weekends are the only way then look at one as close to the end of the month as you can. Just my 1 and 1/2 cents. Howard On Dec 12, 2007 4:24 PM, Ricki Haines [EMAIL PROTECTED] wrote: ** Hello, After some weeks of testing in a dev environment, we're about ready to put ARS 7.0.1 along with Incident and Problem Management into production. I've purged the licenses from the current production server so we have 60 days to get everyone up and running on the new server. The question is how to go about flipping the switch. Management wants to slowly (over a 3 – 4 week period) migrate support people with fixed/floating licenses from the old server in order to not slow down production. All of our customers are internal users and usually need help right away, not a few hours later. Surely there must be a better way. I think if everyone is trained on the new system we should be able to move everyone over at one time. We have 4 - 5 people manning the phones at the Help Desk and they take approximately 150 calls per day, along with emails and forms for user access changes. I can do a daily transfer of tickets remaining open to the new server but that's a nightmare in itself. If two phone support people are on the old system and they get calls on tickets entered into the new system that day, that customer will see a delay in service while waiting for the support person on the new system to get back to them. Anyone have an idea that's probably staring me in the face? Thanks, Ricki Haines _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the originator of the message. This footer also confirms that this e-mail message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Liberty. Scanning of this message and addition of this footer is performed by filtering software in conjunction with virus detection software. __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Too many INC's to ITSM 7
Renato, We went from Heat to ITSM 7, with 120k records to import. When the import created a ServiceRequest it took about 7 seconds, when it was just creating an incident about 3 seconds per record. Howard On Dec 5, 2007 7:39 PM, Roger Justice [EMAIL PROTECTED] wrote: ** Since I assume that this is historical data you might want to creat a custom form to store them. There is multiple validations when an Incident is created, Requester, Company and site that you will need to be sure is valid prior to the import that can delay the import due to errors. I only had 40K tickets to transfer from version 5.5 to 7 and the client agreed to using the HPD:Helpdesk form from 5.5. I had to still import the open tickets into the new Incident form however it was less than 100. -Original Message- From: renato.fichmann [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 5 Dec 2007 6:50 pm Subject: Too many INC's to ITSM 7 Hello All, Interested to know if anyone has ever loaded ~1 Million INCs to ITSM v7. We have a request to convert from an existing system, and are keen to know how long this might take for an 'OOB' load (assuming no custom fields, single work info etc...). BMC have advised that there are some key parameters that drive the time it takes to do the import - but we basically need to complete the mapping to use that model.) If someone has perfomed a large import before, and happy to share their load time stats we would be most appreciative. Thanks very much Renato Fichmann ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- More new features than ever. Check out the new AOL Mailhttp://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp000503 ! __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
