Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?

[jayesh panchal]

Hi Abhi, 

It is possible but you need to push the incident status along with worklog 
update in HPD:WorkLog.
So as soon as activelink push worklog entry to HPD:Worklog, You just need to 
pass Status in a custom field.

After that you can map it in WebService SetField action in filter.

Regards,
Jayesh

Sent from my Windows 10 phone

From: Abhi$hek
Sent: 18 July 2017 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send the Incident Work log, Status ...etc updates to 
thirdpart via web service?

** 
Can we achieve it with the help of single filter only so as to accommodate both 
status as well as worklog update towards third party.

On 18-Jul-2017 8:06 AM, "Suresh Loganathan" <ersures...@gmail.com> wrote:
** 
Hello Abishek,

Can you please create a 2 filter based on the 3rd party wsdl. One filter 
related to HPD:HELP DESK and another one for HPD:WORK LOG.

Regards,
Suresh L

On 17 Jul 2017 6:24 p.m., "Abhishek Anand" <abhi.masc...@gmail.com> wrote:
Hi Experts,

Please could you assist in designing the flow for below scenario in Remedy 
8.1.02:-

How to send the Incident Work log, Status ...etc updates to third part via web 
service?

Early response will be highly appreciated.

Cheers,
AA.

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Re: Filter Notify Action Dropping Fields

[Jayesh Panchal]

Hi,

Did you check if your custom AL looked up and set those two field before it 
notifies?

Regards,
Jayesh

Sent from my Windows 10 phone

From: Wallace, Kelvin
Sent: 03 February 2017 08:20 PM
To: arslist@ARSLIST.ORG
Subject: Filter Notify Action Dropping Fields

** 
We run Remedy as totally customized on Solaris and Oracle.  For about the last 
10 years, there is a filter associated with our Help Desk form that performs a 
notify to our maintenance contract vendor, via email, to repair our faulty 
equipment.  In the text of the Notify action, I basically have 3 fields:  1) 
$Requester Data$ – which is a concatenation of Name, Phone, Address, City, Zip, 
etc. of the requester, 2) $Equipment Data$ - which is a concatenation of Asset 
Tag, Serial Number, Description, Model, Purchase Date, etc. and 3) the Short 
Description of the problem.  The $Requester Data$ and $Equipment Data$ fields 
are populated by an AL when the lookup occurs for the requester and for the 
equipment.

Last month, we upgraded from 7.6.4 to 8.1.2.  Even though $Requester Data$ and 
$Equipment Data$ are listed in the text of the notify, they show up blank in 
the email.
What the notify used to look like (and what it should be now):

 John Smith
 407-555-8776  
  South Orange Blossom Trail
 Orlando District Office & Work Center
 Orlando -- 32809-7999

 Asset Tag = 00096944
 Serial = 1F4J3XX
 PC Dell Notebook Quad Core 2.5 GHz
 Model Number = HD7RD
 Model Description = Latitude E6430
 Purchase Date = 5/7/2013
 Maint Code = C

 Problem Description:
   Dell Latitude E6430 00096944, bad Video Card, Dell Diagnostics reports 
Error2000-0332, Validation: 75863

What it looks like now:

 Problem Description:
   Dell Latitude E6430 00096944, bad Video Card, Dell Diagnostics reports 
Error2000-0332, Validation: 75863


In subsequent testing, I can create the same information if I list the fields 
individually – with the exception of the Purchase Date.  This field comes from 
another field of the type Timestamp, where I have set the field as 
DATE($Purchase Date) to strip off the time of day.  It seems that concatenating 
or running a Function to create a value in a field causes the Notify to ignore 
that field when it generates the email message.  Can anyone shed some light on 
this issue?

Thanks,


Kelvin R. Wallace
Data Processing Manager
Office of Agriculture Technology Services
Florida Department of Agriculture and Consumer Services

(850) 245-1067 - Office
(850) 245-1075 - Fax
kelvin.wall...@freshfromflorida.com

The Mayo Building
407 South Calhoun Street
Room B-11, Mail Stop M-3
Tallahassee FL  32399-0800

www.FreshFromFlorida.com

Please note that Florida has a broad public records law (Chapter 119, Florida 
Statutes). Most written communications to or from state employees are public 
records obtainable by the public upon request. E-mails sent to me at this 
e-mail address may be considered public and will only be withheld from 
disclosure if deemed confidential pursuant to the laws of the State of Florida.

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Re: Email notifications throws error - Remedy 9

[Jayesh]

We faced one issue related to mailbox config in 9.1 but not sure if its related 
to this. In our env after upgrade of ARS mails were staying in email messages 
with status Yes instead of sent. The same configuration was working in 8.1 SP2. 
Finally we got to know from BMC that there is some defect in email engine that 
doesn't support some auth mechanism if you have username and password populated 
in config. We then cleared out both and restarted email engine and then finally 
emails were started flowing from the system 

-Original Message-
From: "Su Kaur" 
Sent: ‎17-‎05-‎2016 09:31 PM
To: "arslist@ARSLIST.ORG" 
Subject: Re: Email notifications throws error - Remedy 9

I agree LJ. 
Looks like something is wrong with the mailbox configs but these are working on 
prod. I took arx backup of mailbox configs from prod and imported on remedy 9. 
The password and user account fields are intact. Not sure what went wrong 
during import.


Thanks!
Kaur

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Re: spoon configuration

[Jayesh]

You can create a job and transformation from client , test it and once 
everything looks okay..just update the path according to the server path and 
schedule from AI console.

-Original Message-
From: "Irina Solarcuka" <irinase...@gmail.com>
Sent: ‎11-‎05-‎2016 08:43 PM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Re: spoon configuration

** 
Thanks for response but it is not an option for me since I need to schedule 
this job.
I just want to create a new transformation and job remotely from my local pc 
and then modify those so that it would run on Linux sever on a regular basis.
I'm new with Spoon, could you refer any documentation about Spoon client 
configuration?


/Irina


2016-05-11 17:48 GMT+03:00 Mohammed Khalil (Technosys Limited) 
<mohammed.kha...@technosysuk.com>:

** 
Hi,
 
You can create a script which would pull the files from remote/ftp location 
into your local drive where the Spoon is installed. Then call the script within 
the job as the first step before processing the file.
 
Hope that helps.
 
Kind regards,
 
Khalil
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Irina Solarcuka
Sent: 11 May 2016 15:41
To: arslist@ARSLIST.ORG
Subject: Re: spoon configuration
 
** 
Hi Jayesh,
 
Is there any option to configure Spoon client to search files remotely on the 
Linux server?
 
/Irina
 
2016-05-11 17:09 GMT+03:00 Jayesh <jhpancha...@gmail.com>:
** 
You must be running Spoon Client. Use Spoon in server itself.



From: Irina Solarcuka
Sent: ‎11-‎05-‎2016 12:21 PM
To: arslist@ARSLIST.ORG
Subject: spoon configuration
** 
Hi,
 
I'm trying to use spoon for import data from csv.
My source csv file localized on ars server but spoon is trying to find that on 
a local C: disk.
How should I configure spoon to use the remote instance?
 
BR,
Irina  
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Re: spoon configuration

[Jayesh]

I usually run the spoon from linux server to load data from CSV. I need to 
check if we have option in client to do that

-Original Message-
From: "Irina Solarcuka" <irinase...@gmail.com>
Sent: ‎11-‎05-‎2016 08:19 PM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Re: spoon configuration

** 
Hi Jayesh,


Is there any option to configure Spoon client to search files remotely on the 
Linux server?


/Irina


2016-05-11 17:09 GMT+03:00 Jayesh <jhpancha...@gmail.com>:

** 
You must be running Spoon Client. Use Spoon in server itself.


From: Irina Solarcuka
Sent: ‎11-‎05-‎2016 12:21 PM
To: arslist@ARSLIST.ORG
Subject: spoon configuration


** 
Hi,


I'm trying to use spoon for import data from csv.
My source csv file localized on ars server but spoon is trying to find that on 
a local C: disk.
How should I configure spoon to use the remote instance?


BR,
Irina  
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Re: spoon configuration

[Jayesh]

You must be running Spoon Client. Use Spoon in server itself.

-Original Message-
From: "Irina Solarcuka" 
Sent: ‎11-‎05-‎2016 12:21 PM
To: "arslist@ARSLIST.ORG" 
Subject: spoon configuration

** 
Hi,


I'm trying to use spoon for import data from csv.
My source csv file localized on ars server but spoon is trying to find that on 
a local C: disk.
How should I configure spoon to use the remote instance?


BR,
Irina  
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Re: Atrium CMDB implementation

[Jayesh]

Hi,

You should have the list of products with manufaturer and model details.You may 
get the list  
>From hardware operations team.
Then refine your list and categorize CTI based on CI type so that you can 
import it using DMT.
If you have product catalogue that is changing frequently then you have to use 
product catalogue manage data console to update it. So do not expect full 
automation  
Once the product catalog is ready,you can create aliases for manufacturer or 
model to normalize CI in sandbox datasets.
The ready catalogue is available for ITSM usage but if you have multi tenant 
environment then you might have to add all the companies in the product 
relationahip to make it visible during ticket creation.
Do not directly import it in Prod.

Regards,
Jayesh

-Original Message-
From: "Pandi C" <arunpand...@gmail.com>
Sent: ‎03-‎01-‎2016 10:21 AM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Atrium CMDB implementation

** 
Hi,
We are in the situation to implement Atrium CMDB, the environment already been 
installed (on premise & rod).
Now we would like to configure the data, So we are looking that how to 
configure the Product catalogue with relationship of other ITSM modules.
Can you please give an idea & steps to implement the Product catalogue ???
Regards,
Pandi.C
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Re: Web Service Date Question

[Jayesh]

I think you are consuming the web service. What is the data type of that 
attribute in WSDL definition? Is it Date Time?

I think the only way is to pass it by altering the format in character field as 
you mentioned But will the target system accept the data type as character 
field?

Or do we have anythink in remedy to get universal date time in UTC format. I 
think other languages can be used to convert like javascript but then how to 
pass it in a filter.

Regards,
Jayesh



-Original Message-
From: "Pierson, Shawn" <shawn.pier...@energytransfer.com>
Sent: ‎27-‎10-‎2015 08:40 PM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Re: Web Service Date Question

** 
Thanks.  My observation is that the web service accepts the format with the 
offset, but the vendor I am working with says that I should not send an offset.
 
So the problem is that my date value might look like this:
2015-10-27T09:00:00-05:00
 
But the vendor says it should look like this:
2015-10-27T09:00:00Z
 
I’m not aware of any way to change that within Remedy, nor will the Filter 
workflow allow me to map a date attribute on the WSDL to a character field in 
Remedy.
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh
Sent: Tuesday, October 27, 2015 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Date Question
 
** 
Hi ,

I am not sure I understood your query but if you want to pass specific offset 
in webservice then you can alter the offset using + or - HH:MM
Or you can store the offset in character field and create date format 
webservice accepts.
Regards,
Jayesh



From: Pierson, Shawn
Sent: ‎27-‎10-‎2015 06:38 PM
To: arslist@ARSLIST.ORG
Subject: Web Service Date Question
** 
Good morning,
 
I’m currently trying to figure something out connecting to web services from a 
filter with AR System.  The web service I am connecting to requires the date to 
be in a format like “-MM-DDTHH:MM:SSZ” for GMT.  However, the only option 
that I seem to be able to send through AR System is 
“-MM-DDTHH:MM:SS-HH:MM:SS” (this accounts for the time zone.)  I’ve 
considered simply doing date math to account for the time zone but the vendor I 
am dealing with is adamant that I send a “Z” at the end or nothing else.  Since 
Remedy doesn’t let you map dates to text fields, I can’t simply fix it that way 
either.  The only option I’ve come up with is modifying the WSDL and making it 
think that the date is a character field so I can send the value they want, but 
I’m not even sure if that will work.
 
Are there any other suggestions out there, hopefully ones that help me avoid 
further modifying the WSDL?
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
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Re: Web Service Date Question

[Jayesh]

Hi ,

I am not sure I understood your query but if you want to pass specific offset 
in webservice then you can alter the offset using + or - HH:MM
Or you can store the offset in character field and create date format 
webservice accepts.
Regards,
Jayesh

-Original Message-
From: "Pierson, Shawn" <shawn.pier...@energytransfer.com>
Sent: ‎27-‎10-‎2015 06:38 PM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Web Service Date Question

** 
Good morning,
 
I’m currently trying to figure something out connecting to web services from a 
filter with AR System.  The web service I am connecting to requires the date to 
be in a format like “-MM-DDTHH:MM:SSZ” for GMT.  However, the only option 
that I seem to be able to send through AR System is 
“-MM-DDTHH:MM:SS-HH:MM:SS” (this accounts for the time zone.)  I’ve 
considered simply doing date math to account for the time zone but the vendor I 
am dealing with is adamant that I send a “Z” at the end or nothing else.  Since 
Remedy doesn’t let you map dates to text fields, I can’t simply fix it that way 
either.  The only option I’ve come up with is modifying the WSDL and making it 
think that the date is a character field so I can send the value they want, but 
I’m not even sure if that will work.
 
Are there any other suggestions out there, hopefully ones that help me avoid 
further modifying the WSDL?
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
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years_ 
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Re: Row level access in ITSM

[jayesh panchal]

Hi,

I have worked on row level access where company A can not see incidents of
company B. To do that you have to do customization very carefully so that
it doesnt break other functionality which is dependent on that.
You can work with two fields , 112 and 60900 which is used for row level
access. there are few workflows which sets the company permission group ids
into this fields and you can have look at the logs and alter the workflow
based on you need.

Regards,
Jayesh

On Thu, Oct 22, 2015 at 1:25 PM, <lars.j.petters...@vattenfall.com> wrote:

> **
>
> Hi, we have an ARS system built ourselves, where we have implemented Row
> Level Access by changing permission for field 1 and using dynamic groups.
>
> This makes it possible to only allow access for users to entries that they
> are allowed to see.
>
>
>
> In our ITSM system, all Incidents for example can be accessed by all
> users. We have no possibility to use company restrictions.
>
>
>
> I wonder if anyone has been able to implement row level access in ITSM as
> described? If so, how did you solve it?
>
>
>
> Best regards, Lars, Vattenfall Sweden.
>
>
>
>
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Re: ARS Install 8.1 Unicode/Non-Unicode

[Jayesh]

These character set must match in these places.

Ar.conf Character Set
NLS_LANG
What is given during oracle client and server setup

If i understood it correctly there is some problem during db setup as you said 
you have not changed anything at AR side

-Original Message-
From: Grooms, Frederick W frederick.w.gro...@xo.com
Sent: ‎01-‎07-‎2015 11:54 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: ARS Install 8.1 Unicode/Non-Unicode

Hello list,

We are finally getting to upgrade our 7.6.04 SP5 servers.  I’m not sure about 
going all the way to 9 just yet so I’m targeting 8.1.2 for now.

When I run the installer to upgrade on a test server I get the following error: 
  
The underlying database ORACLE_SID is a Unicode database, but your AR server 
is configured as Non-Unicode. These inconsistent settings may result in data 
corruption. Contact BMC Support (go to http:/​/​www.bmc.com/​support).

Before I contact support does anyone know what setting(s) I need to change to 
allow the install to go thru?

The setup has been running since at least 2011   
We are using Oracle 11g   
   From the query:  select value from v$nls_parameters where upper(parameter) = 
'NLS_NCHAR_CHARACTERSET';   
   It appears we have the database running as   AL16UTF16

The AR System app servers are on Red-Hat Linux and have:   
   LANG=C   
   LC_ALL=C   
   (There is no environment variable set for NLS_LANG)

An arsystem env reports the following:   
   CLIENT_LOCALE=en_us.8859-1   
   LANG=C   
   LC_ALL=C   
   ORA_NLS=/apps/remedy/oracle/product/11.2.0/nls/data

Since we are in the US we know there is no multi-byte data in the database.  

I think the way we got into this was:   
   System was installed as ARS 7.1, Oracle Client 10, Oracle Server 10g (on 
remote server)   
   System was upgraded to ARS 7.6.04, Oracle Client 11, Oracle Server 10g (on 
remote server)   
   Database was upgraded to Oracle 11g  (by installing new Oracle instance on 
new db server, Oracle DataPump to move data over, server alias moved to new db 
server). No changes to ARS app or Oracle Client.

Fred

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Re: Query about UDM:ExecutionInstance

[jayesh panchal]

Hi ,

Janie is right. You should configure all the servers in a server group in
udm:config. from 8.1 sp2 you have an option to select default carte server
in udm:config. so that server will be picked up during creation of
execution instance

On Fri, Jun 26, 2015 at 3:44 AM, Janie Sprenger jrsrem...@gmail.com wrote:

 **
 From UDM:Config in conjunction with UDM:Execution

 Push a Create Execution Instance operation to UDM:Execution, that creates
 the UDM:Execution Instance record.  Picks up the server name from UDM:Config



 On Wed, Jun 24, 2015 at 12:56 PM, babajan baig moghul.b...@gmail.com
 wrote:

 **

 Hello Team,



 Can anybody tell from where the Atrium Integrator Engine Server Name will
 gets picked up in UDM:Execution Instance?



 Regards,

 -Babajan.
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Re: Errors with v7.6.04 after upgrade to Oracle 12c?

[Jayesh]

Have you applied the performance running paramters as suggested by BMC for 
oracle db? 

There are many reasons for  slowness in creation/modification of an entry and 
your remedy admin can help you out in debugging this things

-Original Message-
From: Antonio M antonio.rem...@gmail.com
Sent: ‎08-‎05-‎2015 09:38 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Errors with v7.6.04 after upgrade to Oracle 12c?

Good afternoon ARSlisters,

Wanted to know if anyone else has encountered performance issues following a 
database upgrade from Oracle 11g to Oracle 12c.

Query and create time to our database have significantly increased since our 
DBA upgraded us to Oracle 12c.

No other changes have been made to our environment. Environment info:

ITSM: 7.6.04 SP2
Database Server: Oracle 12c
Application Servers: Linux 5.1
Web Server: Weblogic

Any help/lessons learned for those that have experienced the same would be most 
appreciated.

Thank you,

~Antonio

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Re: How to mass update people?

[Jayesh]

You can do this by running escalations and filters but this would require lots 
of checks and validations

-Original Message-
From: William Rentfrow wrentf...@stratacominc.com
Sent: ‎12-‎05-‎2015 12:42 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: How to mass update people?

** 
Hi -
 
This is ARS/ITSM 8.01.02.  Platform, etc, not relevant at this time.
 
We are pursuing a new configuration for multi-tenancy.  We've worked with BMC 
and this actually works quite well in our proof of concept.  So far we have...
 
1.   Added MFS+FTS search to Corporate ID in the People form
2.   Configured new operating companies x 6.
3.   Created support groups under those companies
4.   All People (including all support staff) have their People General 
tab company set to Company 1.
5.   All support staff have access restrictions to which company support 
incidents they can see (no one except admins have unrestricted access).
 
(it should be noted that the system was configured so the companies under #2 
were made support companies for Company 1 - check the support company 
association form for more info).
 
So now my problem is simply procedural - I need to update 450+ users and change 
the following:
· Access restrictions - users get assigned to one or more companies, 
old company is removed
· Group Assignment - users need to get removed from current groups and 
put into new groups
 
I do have the group of users affected, so I suspect this is possible.  Is there 
some way to do this with the DMT?
 
 
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
 
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Re: Atrium integrator AROutput detects bogus field length violation?

[Jayesh]

Hi,

The field is OOTB or custom?

Actually I m not at my desk so couldn't check the exact option but we do have 
Many options in String Operations transform to modify the string values. Have 
you checked there?

You can use java in spoon  to modify the character set or set the default 
character set of input stream and write it to output stream  I guess if you are 
really thinking its the issue.

-Original Message-
From: Andrew Hicox and...@hicox.com
Sent: ‎30-‎04-‎2015 07:05 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Atrium integrator AROutput detects bogus field length violation?

** 
Yeah double byte chars was my first guess too. The problem, is that I don't see 
anything like that in the log. Of course,  like I said, could just be some 
non-printable trash, then I'd never see it.
In any other programming environment,  I'd put a filter on the input to catch 
trash like that and discard it, but I don't see anything at all in spoon that'd 
let me do that.
Anyone out there know how to do that sort of thing with spoon?
I guess my work-around here, is just have AI write to clobs all the time on 
bogus landing forms, use workflow to truncate the values, then send it off to 
where it really needs to go? 
Is that really how everyone else is dealing with this? I have to be missing 
something ... this seems too fishy ...
Thanks everyone, 
Andy
On Apr 30, 2015 12:39 AM, laurent matheo lm...@me.com wrote:

** 
Happened to me as well importing files (especially with DMT in 7.6.04), but 
most of the time is was due to database server being in Unicode and importing 
special characters (like accents) which take 2 bytes to be stored in database 
for example rather than 1 byte:
« Tête » needs 5 bytes in Unicode for example. So if you have a 4 char 
character field it wouldn’t fit (well if not « byte » type in dev studio in 
which case it « just » double the char length in database if memory serves).






Le 30 avr. 2015 à 07:10, Jarl Grøneng jarl.gron...@gmail.com a écrit :


** 


I have seen similar, but I have not have time to invesitgate it.


Importing approx 200 records from a csv file, and 4 of them failes with ARERR 
306.


--
J


2015-04-30 0:02 GMT+02:00 Andrew Hicox and...@hicox.com:

** 
Hi everyone,
I know this isn't strictly ARS, but I thought I'd ask here.
AI has me pulling my hair out, and at this rate, I'll be bald by friday.
I have a pretty basic job. It queries an ldap server and writes what it finds 
into a landing form. 
Because the data on the ldap server is pretty dirty, I'm using the Strings 
cut node to truncate all the data so it'll fit in my fields.
And indeed this seems to work. Until it doesn't work.
The log shows that ARERR 306 is encountered,  because I've tried to set a 
too-long value on a field and it gives me the field id.
Sure enough,  I am truncating the data mapped to that field to the length of 
the field. 
I think, well maybe the indexing isn't really as advertised, so I truncate 
the field to 1 less char than the max length of the field. No good. What the 
hell, I go for 2 less. Still no good.
I insert a write to log right before the AROutput step just to verify, and 
yes indeed,  there is not one value too long going into the AROutput.
Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the 
workflow, and just to be damn sure, I checked the skip workflow processing 
check box on the AROutput node.
still throws the error.
Ok, just to be sure, turned on filter logging. Not a darn thing firing. The 
arserver does not seem to be throwing the error!
Ok. In desperation, I set 0 length on the field in question. Boom, it works.
So after the job is done, I check to see what the longest value that got wrote 
to that field was. 
It is, exactly as it should be. Nothing longer than the max length set on 
Strings cut ... which is to say, two characters less than the previous length 
of the field.
What the hell?
Only thing I can think of is maybe there's some kinda garbage non-printable 
ascii on the input that throws kettle's length detection for a loop? If so, I 
don't really see any kind of charset conversion or anything I could use to 
filter it.
I'm on 8.1.01 ... anyone ever run into anything like this before?
-Andy 

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Re: Checkbox Column workflow

[Jayesh]

You can set the field with email id when user clicks on check box(with semi 
colon) and then when you click on OK write notify filter that uses TO as the 
field containing all the email ids

-Original Message-
From: Brittain, Mark mbritt...@navisite.com
Sent: ‎29-‎04-‎2015 09:54 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Checkbox Column workflow

** 
HI All
 
On a table field I have enabled the Checkbox Column. Now I want to use it. 
 
I have a table with three columns Full Name, Email Address, Manager (Y or N)
The I have a check box “Notify Manager”
1.   If the Notify Manager is selected, I want an active link to loop 
though the table, check the manager rows
2.   Next the user can check or uncheck an of the row.
3.   Finally when the select OK, loop though the table for the checked rows 
and get the email addresses.  
 
ARS 7.6.04 SP5
MID-TIER 7.6.04 SP5
ITSM 7.6.04 SP2
 
I don’t see any way to do that. Any suggestions would be greatly appreciated. 
 
Mark
 
Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360

 



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
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the intended recipient of this E-mail, you are hereby notified that any 
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Re: Checkbox Column workflow

[Jayesh]

You have active link guide which can loop through table and active links inside 
guide can do the rest of the logic

-Original Message-
From: Brittain, Mark mbritt...@navisite.com
Sent: ‎29-‎04-‎2015 11:26 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Checkbox Column workflow

** 
Let me try this another way. I have a table
NAME  MANAGER
Person1 N
Person2 Y
Person3 Y
Person4 N
Person5 Y
Person6 N
 
I want an active link to loop through the table and select the row if MANAGER = 
Y
 
How can I do this?
 
Mark
 
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh
Sent: Wednesday, April 29, 2015 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Checkbox Column workflow
 
** 
You can set the field with email id when user clicks on check box(with semi 
colon) and then when you click on OK write notify filter that uses TO as the 
field containing all the email ids



From: Brittain, Mark
Sent: ‎29-‎04-‎2015 09:54 PM
To: arslist@ARSLIST.ORG
Subject: Checkbox Column workflow
** 
HI All
 
On a table field I have enabled the Checkbox Column. Now I want to use it. 
 
I have a table with three columns Full Name, Email Address, Manager (Y or N)
The I have a check box “Notify Manager”
1.   If the Notify Manager is selected, I want an active link to loop 
though the table, check the manager rows
2.   Next the user can check or uncheck an of the row.
3.   Finally when the select OK, loop though the table for the checked rows 
and get the email addresses.  
 
ARS 7.6.04 SP5
MID-TIER 7.6.04 SP5
ITSM 7.6.04 SP2
 
I don’t see any way to do that. Any suggestions would be greatly appreciated. 
 
Mark
 
Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360

 
 



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
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Re: Atrium SSO with load balancer

[Jayesh]

Is there a specific reason for redirecting it to http traffic and not going 
with https? With https its working smooth for me. 

We have both the sso nodes running on https. But the F5 LB SAN  signed  
certificate handles all the encryption.



-Original Message-
From: Grunder, John F grunde...@state.gov
Sent: ‎21-‎04-‎2015 11:11 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Atrium SSO with load balancer

** 
We are attempting to configure Atrium SSO (9.0, latest patch) with ARS 8.1 in a 
complete HA environment.  We already have the load balancers configured for 
MidTier and ARS, but are having issues with the configuration for Atrium SSO.  
We are using F5 load balancers and the team responsible for the load balancers 
here wishes to have the F5 handle all SSL traffic, and redirect in http only to 
the SSO nodes.  However, we cannot get SSO to work with only http…attempts to 
reconfigure Tomcat to serve the page have resulted in failures (and forced a 
reinstall of the Atrium SSO product).  The F5 team rightly point out that this 
would mean that first the F5 encrypts, then the server encrypts again, which is 
inefficient.  Does anyone have SSO setup in a similar config, and if so, can 
you provide any information as to how to handle the redirect, and/or how to 
configure Atrium SSO to successfully handle non-https traffic?
 
Thanks in advance for any thoughts.
 
John F. Grunder
 
 
This email is UNCLASSIFIED. 


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Re: Timeout ARERR 93

[Jayesh]

Hi James,

You can capture the API,FLTR and SQL logs and analyze the timing out API calles 
using AR Log Analyzer tool online.

This helped me a lot identifying the various timeout issues.

Regards,
Jayesh

-Original Message-
From: James Smith bmcremedyarslis...@gmail.com
Sent: ‎20-‎04-‎2015 09:06 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG; Jayesh Panchal 
jhpancha...@gmail.com
Cc: James Smith bmcremedyarslis...@gmail.com
Subject: Re: Timeout ARERR 93

Only on Incident Management Console for all users but not on Incidents


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Re: Timeout ARERR 93

[Jayesh]

Is it while loading ALL incident ?

-Original Message-
From: James Smith bmcremedyarslis...@gmail.com
Sent: ‎18-‎04-‎2015 02:17 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Timeout ARERR 93

Hi List,

It has been a long time since we interacted with each other. Hope entire list 
is doing fine.

Now let me describe you about my issue and grab some info if you can share. I 
am getting 93 error on Incident Console only but not on other console. I have 
checked API, SQL and Filter logs but couldn't find anything. 

Please let me know if you have any solution to fix it.

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Re: Atrium Integrator Spoon Tool Guide

[Jayesh]

If you want to dig more about it,you can refer pentaho wiki

-Original Message-
From: Pierson, Shawn shawn.pier...@energytransfer.com
Sent: ‎27-‎03-‎2015 05:16 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Atrium Integrator Spoon Tool Guide

** 
You should be able to find what you need from the link below.  Click on the 
first link that gets displayed.  It even has a Youtube video demonstrating how 
to create an import job from a spreadsheet to get you started.
 
http://lmgtfy.com/?q=site%3Adocs.bmc.com+atrium+integrator+spoon 
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pandi C
Sent: Friday, March 27, 2015 1:27 AM
To: arslist@ARSLIST.ORG
Subject: Atrium Integrator Spoon Tool Guide
 
** 
Hi,
 
I am trying to use Spoon tool to configure the AI Job, could you please share 
the guide document with sample Job  transformation.

 
-- 
C.Pandi
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Re: Service Question

[Jayesh]

Hi Mark,

Whatever is the input mapping will be the qualification of those filters 
running on service action and setting the output mapping.

You can open the filters running on service action after this active link and 
check 

-Original Message-
From: LJ LongWing lj.longw...@gmail.com
Sent: ‎25-‎03-‎2015 10:52 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Service Question

** 
Mark,
Look for filters on the 'Service' form that fire on action 'Service', instead 
of Sumbit/Modify/etcdepending on the design, you may find many or 
few...but, once you have identified all of the services, you can see how the 
workflow works.


On Wed, Mar 25, 2015 at 11:15 AM, Brittain, Mark mbritt...@navisite.com wrote:

** 
HI All,
 
In a new incident if I type a contact’s last name the active link 
HPD:INC:PCS_100Search executes a service that does a search by last name and 
returns contact information. In the input mapping “PERFORMCONTACTSEARCHNAME” is 
mapped to z1D Action. 
 
The input and output mapping is only on the HPD Help Desk so I am assuming that 
 services are stored somewhere and when “PERFORMCONTACTSHEARCHNAME” is used, 
the stored actions are executed. I admit, I don’t’ know how a service works and 
the Workflow Guide is not at all helpful. Any information would be greatly 
appreciated.
 
ARS 7.6.04 SP5
ITSM 7.6.04 SP2
 
Thanks
Mark
 
Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360

 



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
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Re: Redirect to a View on Query

[Jayesh]

You can compare the VUI in run if   with the same view which u want on search 
and if not same ,you can write if action to open the desired view in open window

-Original Message-
From: Julia James julia.ja...@us.ibm.com
Sent: ‎10-‎03-‎2015 10:38 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Redirect to a View on Query

** Actually it doesn't matter, as long as the search results are in the correct 
view it doesn't matter which view the search screen starts on.  I need the 
NewDefaultAdminView (Form Alias:  MECHModify). 

The way I have it currently set up is that the DefaultAdminView has a message 
on the top in Query Mode that says You are not in the correct search screen, 
click the Search button.  The Search button will redirect the user to the 
correct view.  The customer is not too happy with that option because he feels 
it should automatically bring him to the correct search window. 

Regards, 

== 
Julia James
Application Developer and Support,  IC3-SMI for Remedy and Impact 
ITIL® V3 Foundation Certified 
IBM Corporation, GTS - Strategic Outsourcing Delivery
Office: 860-275-5625  (External) 
Internet:  julia.ja...@us.ibm.com 
Address:  106 Moosehorn Road, Northfield, CT  06778 

“Try to help others, if you are not able to be of help, then at least do them 
no harm.” Dalai Lama





From:Jayesh jhpancha...@gmail.com 
To:arslist@ARSLIST.ORG 
Date:03/10/2015 12:01 PM 
Subject:Re: Redirect to a View on Query 
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG 





** 
Do you want default search view to be shown as the newly created view? Or once 
you search the data,it should open in a new view? 


From: Julia James
Sent: ‎10-‎03-‎2015 10:18 PM
To: arslist@ARSLIST.ORG
Subject: Redirect to a View on Query

** Hi, 

I am on Remedy 7.5 and the customer use Remedy User and not the web to access 
the application. 

I'm trying to write some code that on Query the system will redirect the user 
to another view.  So when the user opens the form in search mode from the 
Object List it will bring them to the view. 

This is my form information. 

Form Name:  MECH:Tkt 

Form Alias: MECH Ticket 
Form View Label: Default Administrator View 

Form Alias:  MECHModify 
Form View Label:  NewDefault Administrator View 

I have tired using Run Process for Application-Get-Form-Name and 
Application-Get-Form-Alias but I don't have the syntax right.  I have tried 
every possible combination I can think of. 

My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = 
QUERY 

When the system opens in Query I get the following RunProcess Active Link:  
Problem:   
Hint: The system cannot find the file specified. 

Any help would be appreciated. 

Julia James
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Re: Redirect to a View on Query

[Jayesh]

Do you want default search view to be shown as the newly created view? Or once 
you search the data,it should open in a new view?

-Original Message-
From: Julia James julia.ja...@us.ibm.com
Sent: ‎10-‎03-‎2015 10:18 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Redirect to a View on Query

** Hi, 

I am on Remedy 7.5 and the customer use Remedy User and not the web to access 
the application. 

I'm trying to write some code that on Query the system will redirect the user 
to another view.  So when the user opens the form in search mode from the 
Object List it will bring them to the view. 

This is my form information. 

Form Name:  MECH:Tkt 

Form Alias: MECH Ticket 
Form View Label: Default Administrator View 

Form Alias:  MECHModify 
Form View Label:  NewDefault Administrator View 

I have tired using Run Process for Application-Get-Form-Name and 
Application-Get-Form-Alias but I don't have the syntax right.  I have tried 
every possible combination I can think of. 

My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = 
QUERY 

When the system opens in Query I get the following RunProcess Active Link:  
Problem:   
Hint: The system cannot find the file specified. 

Any help would be appreciated. 

Julia James
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Re: SRM Surveys Multi-Tenancy

[Jayesh]

Hi,

This is OOTB as it uses a hard coded SRD for each fulfillment application.

You have to customize in such a way, it can pick up the different internal SRD 
based on the tenant under which incident is created and then in turn SRD can 
have tenant specific surveys n questions.

Others might have different apporach than mine. Would like to hear from them

You can raise this as an idea also in communities as many customers like you 
are requesting this.

Regards,
Jayesh

-Original Message-
From: Hennigan, Sandra, CTR, DSS sandra.hennigan@dss.mil
Sent: ‎10-‎03-‎2015 08:32 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: SRM Surveys  Multi-Tenancy

ARS 8.1.01
ITSM 8.1.01

SRM Surveys have been successfully turned on.

My question is regarding SRM Surveys  Multi-Tenancy. The issue I have is the 
inability to use separate Survey Questions by Company in our Multi-Tenancy 
environment. 

I know that singularly, a Survey can be attached to a SRD but only our customer 
users submit a request from the Request Entry Console using SRDs.  All other 
Incidents are submitted by analyst using the Incident form. The Service Desk 
Incident, which allows every Incident to create a Service Request, allows for 
only a single -Global- Survey to be selected. 

Does anyone know if it is possible to setup a Service Desk Incident by Company 
so that Survey control belongs to each Company? Your assistance is greatly 
appreciated.

Thank you,

Sandra

Sandra Hennigan
DSS ITSS BMC ITSM Developer
Office: 571-305-6579
CACI Email: shenni...@caci.com
NIPR Email: sandra.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil

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Re: Atrium SSO 9.0 + Userid Format Question

[Jayesh]

Can you check atriumsso.properties in midtier and get rid of this?

-Original Message-
From: BradRemedy bradrem...@gmail.com
Sent: ‎12-‎02-‎2015 12:05 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Atrium SSO 9.0 + Userid Format Question

** 
Hi Everyone
 I need some help please. I am busy setting up atrium SSO in my environment and 
cannot seem to get the final steps working. The atrium SSO installation went 
through with no errors and I have successfully added a user store to our remedy 
application server (Version 8). I know this is working because in the Users and 
Groups sections I can see my remedy usernames and groups being pulled through.
 I have also setup Kerberos Authentication with a Flag of Sufficient and the 
Profile as Dynamic. However when I test the SSO solution and I have a direct 
URL to the SRM console, it opens the page however it doesn't authenticate me. 
The Welcome message on the top right corner of SRM is empty whereas it would 
usually say Welcome Joe Soap. It also complains about permissions which 
confirms my thoughts.
 I currently only have one web server (Also version 8) integrated to the Atrium 
SSO which I did by following the instructions in the installation guide and 
running the SSOMidtierIntegation application - also which installed with no 
errors.
 Once thing I did notice is that if I look in Atrium SSO under the Sessions 
section, I can see my username in there however it is in the format of 
'userid@domain'.
So it is j...@abc.com' which doesn't match my remedy usernames which is just 
'joes'.
Basically I need to strip out the domain information from the userid in Atrium 
SSO and I have looked at all config settings and cannot find anything anywhere.
 I did see under the Kerberos settings that there is a option for Use Domain 
name with Principal however that is not enabled at all.
 Does anyone know how Atrium SSO gets the user information from the web server 
and how I can change the format of that information before it reaches the SSO 
server ?
 Thanks in advance
Brad
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Re: Remedy 8.1 and Analytics 7.6.05

[jayesh panchal]

we were using Analytics 7.6.06 with 8.1 and it was working fine .

On Tue, Dec 16, 2014 at 3:44 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 It should work for the most part as long as your reports are not built
 using any of the classic view derived tables. Just make sure you're
 pointing to the base form to be safe. Your CMDB reports will need to be
 redone as all attributes are recorded on a separate table.


 Sent from my iPhone

 On Dec 16, 2014, at 4:05 AM, Marika René marika.r...@ikea.com wrote:

 **

 Hi



 I wonder if anyone out there has any experience running Analytics 7.6.05
 against Remedy 8.1. I know that it is not supported in the compability
 matrix but I wonder if the universe will still be valid although not having
 any of the new features of Remedy.



 *Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar / *
 *सादर* *धन्यवाद*
 Marika René
 IT Solution Analyst
 Box 803, 251 08 HELSINGBORG
 Rönnowsgatan 8, 252 25 HELSINGBORG
 SWEDEN
  Email: marika.r...@ikea.com marika.r...@ikea.com*
 *(*
 * Office  : +46 - 42 - 26 49 43 %2B46%20-%2042%20-%2026%2049%2043 **(**
 Mobile : +46 - 766 - 19 00 70*


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Re: Support group incident assigned email notifications

[Jayesh]

Check option in nte notification event form

-Original Message-
From: Pandi C arunpand...@gmail.com
Sent: ‎27-‎10-‎2014 08:16 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Support group incident assigned email notifications

** 
Dear All, 
The incident assigned support group email notifications has to send only High  
Critical incidents instead of all incident.
Where we options to restrict notifications email for low  medium incident ?
Regard,
Arun pandi
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Re: Escalation qualification : DSO

[Jayesh]

Will server-side-table-chunk-size = 500 help?

-Original Message-
From: MalviyaSaurabh malviya.saurab...@gmail.com
Sent: ‎08-‎09-‎2014 04:46 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Escalation qualification : DSO

Hi All,
I am in the process of archiving records in remedy. I have written an
escalation with DSO action written which is working. I have the escalation
qualification as
( 'Ticket Closed Date' = 2/28/2009 11:59:59 PM) AND ( 'Status' =
Closed) AND ( 'Ticket Closed Date' = 1/1/2009 12:00:00 AM)
As over 1 lac record are there in this timespan, there are overhead issues
happening at the db level.
 
Is there any way we can have the escalation run in batches of say 500
records present in this qualification.

Regards,
Saurabh



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Re: ARInside 3.1.1 released

[jayesh panchal]

I started using it :) I know it will extract all the objects from server
but It would be good if you can include in documentation that what all
objects it will extract from Server.


On Tue, Sep 2, 2014 at 9:19 PM, Luthgers, John jl...@gmx.net wrote:

 **
  Like others have already pointed out, the released version should work
 on server version 6.3 and we’ve it running on a daily basis for an old 6.3
 system too. If you look at the download section on the arinside.org
 website, there is a “supported server version” column next to each
 download. So that’s the information you’re looking for. Just keep in mind,
 the development and testing focues mainly on 7.6.04 and newer versions. In
 case you face any trouble, let me know off list and I’ll try to help.

 To all the others who did respond: Thanks for the kind feedback. Good to
 know... :-)

 p.s.: Download of Solaris version is available now.

 -John-

  *From:* Hon Li omegal...@gmail.com
 *Sent:* Tuesday, September 2, 2014 10:14 AM
 *Newsgroups:* gmane.comp.crm.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARInside 3.1.1 released

 **
 I wonder if this version supports ARS v6.3 ? Otherwise, which is the
 version for supporting ARS V6.3.

 Many thanks.

 OmegaLi


 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net:

 **
  Hello List,

 today I’m announcing the release of ARInside 3.1.1. The 3.1.x version
 focuses on redesign of the documentation layout and more dynamic
 functionality. Currently only the schema page is redesigned but everything
 else will follow and will receive further improvements. And it has updated
 support for ARS version 8.1.

 You could find the download and the changes of this version at the
 ARInside website (http://arinside.org).

 -John-

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Re: Version compatibilty

[jayesh panchal]

Hi LJ,

But we have many options in Dev studio 8.x like Granular overlays, Overlays
in Object properties etc. This options will be available based on ARS
version or Dev studio version?

If those options are available based on Dev studio version then it might be
confusing for them if they are not aware what this properties can do.

Even I was using 8.0 Dev studio against 8.1.01 ARS version and I was not
able to align the fields properly with older dev studio version so this
small small things will not work i guess due to version mismatch.

Kindly correct me if I am wrong.

Regards,
Jayesh




On Thu, Aug 28, 2014 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 yeaI've been using an 8.1 Dev Studio against a 7.6.04 Server for
 several months :)you shouldn't have a problem with a patch level
 difference :)


 On Thu, Aug 28, 2014 at 8:10 AM, Brittain, Mark mbritt...@navisite.com
 wrote:

 **

 Hi All,



 This might be a candidate for the RUG dumbest question award but I will
 ask anyway.



 Just want to double check the safety of using different SP versions. In
 our development environment we have upgraded the AR Server and mid-tier
 from 7.6.04 SP3 to SP5.  However it would be a month or so before upgrade
 production to SP5.  I have development work to do and production work to do
 before the upgrade and only one workstation for use. I have been told it is
 safe to use the SP5 Developer Studio on the SP3 environment, but want to be
 sure.



 Thanks

 Mark



 *Mark Brittain*

 Sr. OSD Systems Engineer

 ITILv3 Foundation, Continual Service Improvement

 *NaviSite, Inc. – A Time Warner Cable Company*

 mbritt...@navisite.com

 Office: 315.634.9337

 Mobile: 315.882.5360

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Re: WWRUG13: New small room block, one week only!

[jayesh panchal]

On Sep 14, 2013 7:16 AM, Daniel daniel.bl...@danielbloom.ca wrote:

 **

 Hi everyone, finally managed to negotiate the small room block for a week.



 Now they said it was only the new rooms (double doubles, look up Tim
Horton’s to figure out what that means to me) at $250.00\night plus tax
(still a bargain relative to the 359.00+ of current rate), but I did a test
and it came up at $189.00\night.



 I recommend grabbing rooms if you expect to go, because this might not
last long, and even the $250.00 is only until next Friday, and that will be
the end, if they don’t sell out the rooms before then.



 Not sure why you want the room? Just take a look at the amazing program
we have for you at www.wwrug13.com and that we start at 8:30a.m. and end at
10 at night.



 Please Note: I always let people know here first, but the rest of the
world is about to know and they are coming to WWRUG! Twenty countries are
represented already. Get the news about the future first hand and fresh.
Find out why the Remedy ARSystem world is more exciting than ever! See a
conference run on mostly (90%) custom Remedy based apps, and applications
using the API.



 Find out why MyIT should have the theme song “Get over IT!”, as we use it
for a non IT purpose!



 Or just have a great time with your colleagues learning face to face with
folks that deal with what you deal with.



 Cheers Dan

 Chairman, WWRUG13

 This ad has not been approved by any campaign



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Re: Extracting substring from string and putting the value in different field

[jayesh panchal]

Have you tried using LEFTC function in set field action???.it will extract
substrings and u can set into different field.

Regards
Jayesh
On May 2, 2013 6:05 PM, sanjay kanhu.san...@gmail.com wrote:

 Hello Lister's,

 We have a requirement. Where we have a string which contains  incident id's
 separated by ,. And my requirement is to extract the individual incident
 from the string and put the value to separate field.

 Example of the above requirement
 ==

 Input
 ==
 TMP_field =INC000123, INC000456, INC000789, INC05

 Output
 ===
 Felid1 = INC000123
 Felid2 = INC000456
 Felid3 = INC000789
 Felid4 = INC05

 and my question is how do I accomplish the above task. Please help me out
 to
 accomplish the above requirement.

 Many thanks for all your suggestion and help in advance.

 Regards,
 Sanjay.






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 Nabble.com.


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Re: Filter - Webservice

[jayesh panchal]

U can use filter guide to trigger the filter again using GO TO label and
also u can use WAIT action for user interaction..i am not aware if we can
run filter after some seconds...beware of using GO TO and make sure it
doesnt lead to infinite loop..make sure u use exit to exit filter guide on
false action

Regards
Jayesh
On May 2, 2013 5:21 PM, Govind M govind@wipro.com wrote:

 **

 I have been looking into one scenario to reproduce in test env but I just
 confused more on this. It is like I have a filter with below syntax, 

 ** **

 Filter name  : Filter A

 Filter runif:  field1 = abdc AND field2 = No

 Actions :  Set field  - field 2 = Yes

Set field   - Trigger 3rd party webservice.***
 *

 ** **

 After firing the filter A for first time, field2 was set to the value
 “Yes” and triggered the wbs request to a middle ware app for a record.
  After few minutes, the same request has been triggered thrice with the
 intervals of milliseconds which make me to think, after the value change in
 Runif field2, is it possible to trigger the filter again? L From the user
 tool wise, there is no track of changes in the record and we don’t have
 logs as well. I suspect this can’t be by user action, since it of
 milliseconds interval.

 ** **

 Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/
 ideas are much appreciated to reproduce/resolve.

 ** **

 Regards,

 Govind

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Re: Time Out In Email Engine

[jayesh panchal]

Hi Sonia,

Have you upgraded your Exchange Server or changed the Profile??

Regards,
Jayesh


On Thu, Apr 18, 2013 at 2:02 PM, SUBSCRIBE arslist Sonia 
sonia_m...@yahoo.co.uk wrote:

 Hello All,

 Recently we are observing these errors in the stderr.log and email
 engine error log form.

 We checked the emaildaemon.properties file for any TimeOut settings. There
 were none.

 Is it related to ARSystem or Exchange Server?

 ==
 Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse
 SEVERE: Exception reading response
 javax.mail.MessagingException: Exception reading response;
   nested exception is:
 java.net.SocketTimeoutException: Read timed out
 

 Additionally, we do not want to add the parameter
 com.bmc.arsys.emaildaemon.SMTPTimeout in the emaildaemon.properties
 file.

 Windows 2008
 SQL Server 2008
 ARS/Email 7.6.04 sp2
 ITSM 7.604 Sp2
 CMDB 7.6.04

 Please let us know where/what other aspects to look out for.

 Thank You,
 Sonia


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Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

[jayesh panchal]

Upgrade to sp4
On Mar 26, 2013 8:27 PM, Chris Wilson christopher.j.wil...@stls.frb.org
wrote:

 All,

 We are experiencing issues with cache corruption in Remedy 7.6.04. For
 example, certain fields become corrupt, such as the Assignee Field in
 Incident Management. The field becomes collapsed and non-functional. The
 only work-around we have found is to delete the mid-tier caches during
 mid-tier recycles and delete the user's browser cache. The issues are
 mainly occurring on the Assignee Field, however, we have noticed other
 anomolies in the Notes field and other random fields. The work-around of
 deleting the mid-tier caches / clearing the users' browser cache only seems
 to work for about a week and then the issue returns. Has anyone else
 experienced this issue?

 Thank you,

 Chris Wilson


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Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

[jayesh panchal]

Yes..cache curruption we faced in sp2 same like u ...

We upgraded to sp3 as per bmc

But because of sp3 we faced cache rebuilding and long time to rebuild..

Now all the  cache related issues are sorted out after SP4 and latest hotfix
On Mar 26, 2013 8:38 PM, Melissa reed melissa.r...@stls.frb.org wrote:

 ** Jayesh - Did you see issues like this prior to SP4?



 From:jayesh panchal jhpancha...@gmail.com
 To:arslist@ARSLIST.ORG,
 Date:03/26/2013 10:03 AM
 Subject:Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
 Sent by:Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 --



 **

 Upgrade to sp4

 On Mar 26, 2013 8:27 PM, Chris Wilson *
 christopher.j.wil...@stls.frb.org* christopher.j.wil...@stls.frb.org
 wrote:
 All,

 We are experiencing issues with cache corruption in Remedy 7.6.04. For
 example, certain fields become corrupt, such as the Assignee Field in
 Incident Management. The field becomes collapsed and non-functional. The
 only work-around we have found is to delete the mid-tier caches during
 mid-tier recycles and delete the user's browser cache. The issues are
 mainly occurring on the Assignee Field, however, we have noticed other
 anomolies in the Notes field and other random fields. The work-around of
 deleting the mid-tier caches / clearing the users' browser cache only seems
 to work for about a week and then the issue returns. Has anyone else
 experienced this issue?

 Thank you,

 Chris Wilson


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Re: Data Management Tool

[jayesh panchal]

Hi

I think you dont need to delete that data...workflow will automatically
delete staging data after you promoted.

Regards
Jayesh
On Jan 14, 2013 8:54 PM, Lisa Kemes lisa.ke...@gmail.com wrote:

 **
 Hope everyone is having a nice Monday!  I have a quick question about the
 Data Management Tool.   Using it for the first time with 7.6.04 SP4 and
 wanted to know if I have to keep the data in the staging forms when I go on
 to another import/validate/promote.

 For example, I've Converted/Imported the CSV files for Company and Company
 Alias.  Then I validated and then promoted. Can I then Delete all the
 staging data and then start on Op Cats and then Prod Cats or does that data
 have to stay in the staging forms?

 Thanks in advance!

 Lisa
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Re: Java API and JSP

[jayesh panchal]

Yes..you can use use include directive as ARS is build on struts framework
but include is used with tiles to include another jsp in one jsp
bodyyou have given example is not for include directive but its a page
directive used to import other java files or package to use defined
function from that java file or package to jsp .

Regards
Jayesh
On Jan 8, 2013 2:13 PM, John Baker jba...@javasystemsolutions.com wrote:

 Hello

 Does the JSP contain the include directive?

 %@ page import=com.bmc.arsys.api.ARServerUser %


 John


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Re: How to Find the Email Engine Version

[jayesh panchal]

Hi..

It must be same as ARS

Jayesh
On Dec 21, 2012 5:56 PM, Suresh Loganathan ersures...@gmail.com wrote:

 **
 Team,

 How to find the Email Engine Vesrion?.I have checked into
 SHARE:Application_Properties form. but, i can't found that.Can you please
 advice

 Thanks in advance,

 Suresh Loganathan
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Re: Date/Time format in Webservice

[jayesh panchal]

did you try *-MM-DDThh:mm:ss  where T is deli. between date and time?*
*
*
*Regards,*
*Jayesh
*


On Mon, Dec 10, 2012 at 10:06 AM, Schon, Stuart stuart.sc...@au.fujitsu.com
 wrote:

 **

 i.e. -MM-ddThh:mm:ssTZ

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Terry Bootsma
 *Sent:* Monday, 10 December 2012 2:04 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Date/Time format in Webservice

 ** **

 ** 

 Try this:

  

 2012-04-01T13:44:12-05:00, where -05:00 at the end specifies the time
 zone offset...

  

 Terry

  

  
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Saraswat,
 Praveen
 *Sent:* December-09-12 8:44 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Date/Time format in Webservice

  

 Hi Guys,

  

 I am getting ARERR8957 when i am testing my webservice in SOAP UI.

 It says date format is not valid.

 I tried with

 mm/dd/ hh:mm:ss

 /dd/mm hh:mm:ss

 mm/dd/Thh:mm:ss

 /dd/mmThh:mm:ss

  

 But none of them worked

  

 Any suggestions.

  

 Regards,

 Praveen Kumar Saraswat

  

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Re: ITSM install user account in Linux

[jayesh panchal]

Hi,

We have installed ITSM using root user because root user have all access
permissions and there is no restriction for us from Linux Admin.

We are not facing any problem.

But You have to manually export or enter all export entry in .profile file
in linux like LD_LIBRARY_PATH,ORACLE_HOME,TWO_TASK, etc. for Installation.

To install as a non root user you have to follow some steps before
installing as suggested in BMC docs.

Regrads,
Jayesh

On Wed, Dec 5, 2012 at 9:26 AM, Hodgdon, Paul paul.hodg...@unh.edu wrote:

 **

 I was wondering if there is a best practice or pros/cons to which user you
 use in Linux to install the ITSM suite?  Does anyone have any
 recommendations?  

 ** **

 [image: Description: Description: Description:
 cid:image001.png@01CB1CFE.724B27B0]

 IT Accounts  ITSM Enterprise Applications Manager

 University of New Hampshire

 Client Services

 Primary: (603) 862-2377

 Alternate: (603) 862-4242

 paul.hodg...@unh.edu

 http://accounts.unh.edu

 ** **
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Re: ITSM 7.6.04 SP2 and SP4 installation

[jayesh panchal]

Hi Ziyan,

You can install ITSM 7.6.04 SP2.

we also did same and its working fine.

Regards,
Jayesh

On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan syedziya...@gmail.com wrote:

 ** Hi Members,

 We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3.

 Can we install ITSM 7.6.04 SP2  or we need to Install 7.6.04 SP4 ?

 Waiting for help..

 Thanks
 Ziyan
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