Dynamic Group Updation

[Vijayalakshmi Paulraj]

Hi All,

We have a home grown helpdesk application with huge number of tickets.
We are now introducing the dynamic group data restriction in the main
helpdesk ticket form, since most of our customers require data
restriction.

We are introducing this at a very later stage, where we have already got
millions of tickets.

Can you please help us to find the best way of updating the Dynamic
Group in the Tickets form for the existing tickets?

We used a simple SQL update -> but there is a disadvantage in that, the
value is not getting recognised as a Remedy Group in the front end and
it behaves as a simple number.

Thanks & Regards,
Vijayalakshmi Paulraj




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AW: Dynamic Group Updation

[Conny Martin]

perhaps you've forgotten to put semicolons around the groupid
 
The value in a dynamic group field should look like this
 
;1234;



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj
Gesendet: Donnerstag, 8. Januar 2009 10:44
An: arslist@ARSLIST.ORG
Betreff: Dynamic Group Updation


** 

Hi All,

We have a home grown helpdesk application with huge number of tickets.

We are now introducing the dynamic group data restriction in the main
helpdesk ticket form, since most of our customers require data
restriction.

We are introducing this at a very later stage, where we have already got
millions of tickets.

Can you please help us to find the best way of updating the Dynamic
Group in the Tickets form for the existing tickets?

We used a simple SQL update -> but there is a disadvantage in that, the
value is not getting recognised as a Remedy Group in the front end and
it behaves as a simple number.

Thanks & Regards,

Vijayalakshmi Paulraj




This message, including any attachments, contains confidential
information 
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addressee only. Any unauthorized disclosure, use, dissemination,
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this message or any of its attachments or the information contained in
this e-mail, or the taking of any action based on it, is strictly
prohibited. If you are not the intended recipient, please notify the
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Re: Dynamic Group Updation

[Vijayalakshmi Paulraj]

Yes I added it. But stil not getting recognised as a Remedy Group in the
front end.

Thanks&Regards, 
Vijayalakshmi Paulraj 





From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Thursday, January 08, 2009 3:19 PM
To: arslist@ARSLIST.ORG
Subject: AW: Dynamic Group Updation

 

perhaps you've forgotten to put semicolons around the groupid

 

The value in a dynamic group field should look like this

 

;1234;

 



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj
Gesendet: Donnerstag, 8. Januar 2009 10:44
An: arslist@ARSLIST.ORG
Betreff: Dynamic Group Updation

** 

Hi All,

We have a home grown helpdesk application with huge number of tickets.

We are now introducing the dynamic group data restriction in the main
helpdesk ticket form, since most of our customers require data
restriction.

We are introducing this at a very later stage, where we have already got
millions of tickets.

Can you please help us to find the best way of updating the Dynamic
Group in the Tickets form for the existing tickets?

We used a simple SQL update -> but there is a disadvantage in that, the
value is not getting recognised as a Remedy Group in the front end and
it behaves as a simple number.

Thanks & Regards,

Vijayalakshmi Paulraj



 
This message, including any attachments, contains confidential
information 
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination,
copying, or distribution of 
this message or any of its attachments or the information contained in
this e-mail, or the taking of any action based on it, is strictly
prohibited. If you are not the intended recipient, please notify the
sender immediately by return e-mail and delete this message.
 



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Application-Query-Delete-Entry

[kush]

Hi Friends,
I am facing problem with 'Application-Query-Delete-Entry' process.
I have written this action like this:
Application-Query-Delete-Entry "KP_UserApplicationForm"
'chkBoxApplicationStatus' = "Delete"
to delete all the record for which 'chkBoxApplicationStatus' =
"Delete".

while running on user tool its giving an error like:
The system cannot find the file specified.

and in log file it captures:
  1: Run Process
 Application-Query-Delete-Entry
"KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
   Process: Application-Query-Delete-Entry
"KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
   Failed
  Return Code: 01

Any idea what could be the reason for this?
Please help to resolve this issue.

Thanks in advance,
Kaushal.

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Application Query Delete Entry

[Kaushal Pandya]

Hi Friends,
I am facing problem with 'Application-Query-Delete-Entry' process.
I have written this action like this:
Application-Query-Delete-Entry "KP_UserApplicationForm"
'chkBoxApplicationStatus' = "Delete"
to delete all the record for which 'chkBoxApplicationStatus' =
"Delete".

while running on user tool its giving an error like:
The system cannot find the file specified.

and in log file it captures:
  1: Run Process
 Application-Query-Delete-Entry
"KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
   Process: Application-Query-Delete-Entry
"KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
   Failed
  Return Code: 01

Any idea what could be the reason for this?
Please help to resolve this issue.

Thanks in advance,
Kaushal.

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Re: Application Query Delete Entry

[ccrashh]

Turn on SQL logging on as well.  It is probably failing there, and
this will tell you why.

Also, I would try using a numeric value for the expression:

'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete)

Steve

On Jan 8, 6:27 am, Kaushal Pandya  wrote:
> Hi Friends,
> I am facing problem with 'Application-Query-Delete-Entry' process.
> I have written this action like this:
> Application-Query-Delete-Entry "KP_UserApplicationForm"
> 'chkBoxApplicationStatus' = "Delete"
> to delete all the record for which 'chkBoxApplicationStatus' =
> "Delete".
>
> while running on user tool its giving an error like:
> The system cannot find the file specified.
>
> and in log file it captures:
>           1: Run Process
>              Application-Query-Delete-Entry
> "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
>                Process: Application-Query-Delete-Entry
> "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
>                    Failed
>                   Return Code: 01
>
> Any idea what could be the reason for this?
> Please help to resolve this issue.
>
> Thanks in advance,
> Kaushal.
>
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Re: Active Link works on dev; not on prod

[ccrashh]

My question exactly.  I thought the same thing, but would have to
test.  If they don't work (and I would never rely on LASTCOUNT) I
would take the table field qualification and simply build a SQL Count
statement to return the number of matching records.  It would be
safer, especially if the User has the number of records to be returned
set to a smaller number in the User tool - not sure if that screws
things up eitherAND if table chunking affects things.

Steve

On Jan 7, 5:44 pm, Joe DeSouza  wrote:
> Does LASTCOUNT and COLCOUNT($ID$) work correctly when table chunking is 
> enabled?
>
> I don't remember so just thinking out loud here before you think its the 
> solution..
>
> Joe
>
> 
> From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" 
> To: arsl...@arslist.org
> Sent: Wednesday, January 7, 2009 4:29:56 PM
> Subject: Re: Active Link works on dev; not on prod
>
> Hey, that looks like it might just work. I don't know why they don't call it 
> ROWCOUNT.
>
> From the 6.3 documentation:
>
> COLCOUNT
> (column) or (table)
> int
>
> For a table or results list field, returns the total number of rows.
> For a column field, returns the total number of non-NULL rows in a given 
> column.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson
> Sent: Wednesday, January 07, 2009 3:27 PM
> To: arsl...@arslist.org
> Subject: Re: Active Link works on dev; not on prod
>
> Hi Gary,
>
> You can always do  'Ticket Count' = COLCOUNT($tbl_Tickets$).  I would suggest 
> using this - I do not like to rely on LASTCOUNT.
>
> Greg Donalson
> Schlumberger
>
> Desk - 713-513-2331
> Cell - 281-515-6538
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
> CS/SCBAH
> Sent: Wednesday, January 07, 2009 3:15 PM
> To: arsl...@arslist.org
> Subject: Re: Active Link works on dev; not on prod
>
> The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately 
> after refreshing the table, it should always pull the correct count.
>
> Gary
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, January 07, 2009 2:54 PM
> To: arsl...@arslist.org
> Subject: Re: Active Link works on dev; not on prod
>
> **
>
> I thought setting an Integer field equal to a table puts the row number of 
> the currently selected row into the Integer field
>
> Fred
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
> CS/SCBAH
> Sent: Wednesday, January 07, 2009 2:50 PM
> To: arsl...@arslist.org
> Subject: Active Link works on dev; not on prod
>
> AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer
>
> So, I just developed a form and some active links on dev, then imported them 
> into prod, and one of the ALs doesn't work.
>
> So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$
>
> On dev, this will set the Ticket Count integer field to the number of records 
> in the tbl_Tickets table.
>
> This works fine in dev, but not in prod. Below are the logs from each table 
> refresh:
>
> Dev:
>
>  /* Wed Jan 07 2009 14:35:26 */
>  Workflow Trace Log -- ON
>  /* Wed Jan 07 2009 14:35:28 */
>  Start active link processing -- Operation - On Menu Choice
>     For Schema - HD: My Stats
>     Linked to field - Table Properties: (536870936)
>     On screen type - CREATE
>  Checking HD: MS: Set Table Qual on Table Properties: Change (10)
>     -> Passed qualification -- perform if actions
>           0: Set Fields
>             Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 
> 'Create Date' >= "04/01/2008")
>  Checking HD: MS: Refresh tbl_My Tickets (50)
>     -> Passed qualification -- perform if actions
>           0: Set Characteristics
>             For field -- Tickets (536870932)
>               Refresh field
>           1: Set Fields
>             Ticket Count: (536870937) = 21
>  /* Wed Jan 07 2009 14:35:28 */
>  Stop active link processing - On Menu Choice
>  /* Wed Jan 07 2009 14:35:34 */
>  Workflow Trace Log -- OFF
>
> Prod:
>
>  /* Wed Jan 07 2009 14:34:54 */
>  Workflow Trace Log -- ON
>  /* Wed Jan 07 2009 14:35:02 */
>  Start active link processing -- Operation - On Menu Choice
>     For Schema - HD: My Stats
>     Linked to field - Table Properties: (536870936)
>     On screen type - CREATE
>  Checking HD: MS: Set Table Qual on Table Properties: Change (10)
>     -> Passed qualification -- perform if actions
>           0: Set Fields
>             Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 
> 'Create Date' >= "04/01/2008")
>  Checking HD: MS: Refresh tbl_My Tickets (50)
>     -> Passed qualification -- perform if actions
>           0: Set Characteristics
>             For field -- Tick

Re: Application Query Delete Entry

[Ben Chernys]

Review the run process documentation esp. relating to Active Links.  You
will need to prefix the command with @@: so that it "runs" on the server.
This is also abundantly documented in this arslist.
Cheers
Ben Chernys
www.softwaretoolhouse.com
 
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaushal Pandya
Sent: January 8, 2009 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Application Query Delete Entry


** 
Hi Friends,
I am facing problem with 'Application-Query-Delete-Entry' process.
I have written this action like this:
Application-Query-Delete-Entry "KP_UserApplicationForm"
'chkBoxApplicationStatus' = "Delete"
to delete all the record for which 'chkBoxApplicationStatus' =
"Delete".

while running on user tool its giving an error like:
The system cannot find the file specified.

and in log file it captures:
  1: Run Process
 Application-Query-Delete-Entry
"KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
   Process: Application-Query-Delete-Entry
"KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
   Failed
  Return Code: 01

Any idea what could be the reason for this?
Please help to resolve this issue.

Thanks in advance,
Kaushal.



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AW: Application Query Delete Entry

[Conny Martin]

If you're using this in an AL you must precede the command with @@: The AL runs 
on the client and try's to start an executable file named 
Application-Query-Delete-Entry.  

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von ccrashh
Gesendet: Donnerstag, 8. Januar 2009 12:53
An: arslist@ARSLIST.ORG
Betreff: Re: Application Query Delete Entry

Turn on SQL logging on as well.  It is probably failing there, and this will 
tell you why.

Also, I would try using a numeric value for the expression:

'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete)

Steve

On Jan 8, 6:27 am, Kaushal Pandya  wrote:
> Hi Friends,
> I am facing problem with 'Application-Query-Delete-Entry' process.
> I have written this action like this:
> Application-Query-Delete-Entry "KP_UserApplicationForm"
> 'chkBoxApplicationStatus' = "Delete"
> to delete all the record for which 'chkBoxApplicationStatus' = 
> "Delete".
>
> while running on user tool its giving an error like:
> The system cannot find the file specified.
>
> and in log file it captures:
>           1: Run Process
>              Application-Query-Delete-Entry 
> "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
>                Process: Application-Query-Delete-Entry 
> "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
>                    Failed
>                   Return Code: 01
>
> Any idea what could be the reason for this?
> Please help to resolve this issue.
>
> Thanks in advance,
> Kaushal.
>
> __
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Re: Application Query Delete Entry

[kush]

Hi friends,
thanks for your help...
@@ has solved my problem.

Thanks folks for you help once again.

-
Kaushal.

On Jan 8, 5:15 pm, Conny Martin  wrote:
> If you're using this in an AL you must precede the command with @@: The AL 
> runs on the client and try's to start an executable file named 
> Application-Query-Delete-Entry.  
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> Gesendet: Donnerstag, 8. Januar 2009 12:53
> An: arsl...@arslist.org
> Betreff: Re: Application Query Delete Entry
>
> Turn on SQL logging on as well.  It is probably failing there, and this will 
> tell you why.
>
> Also, I would try using a numeric value for the expression:
>
> 'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete)
>
> Steve
>
> On Jan 8, 6:27 am, Kaushal Pandya  wrote:
>
>
>
> > Hi Friends,
> > I am facing problem with 'Application-Query-Delete-Entry' process.
> > I have written this action like this:
> > Application-Query-Delete-Entry "KP_UserApplicationForm"
> > 'chkBoxApplicationStatus' = "Delete"
> > to delete all the record for which 'chkBoxApplicationStatus' =
> > "Delete".
>
> > while running on user tool its giving an error like:
> > The system cannot find the file specified.
>
> > and in log file it captures:
> >           1: Run Process
> >              Application-Query-Delete-Entry
> > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> >                Process: Application-Query-Delete-Entry
> > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> >                    Failed
> >                   Return Code: 01
>
> > Any idea what could be the reason for this?
> > Please help to resolve this issue.
>
> > Thanks in advance,
> > Kaushal.
>
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Re: Application Query Delete Entry

[ccrashh]

Huh...didn't even notice the Log stating "ACTL"just assumed
filters.  The documentation flags Application-Query-Delete-Entry as
Filter only, and not Active Links.  Does the lack of a checkbox mean
it will work but isn't supported?  Or is this just another example of
bad documentation?

For the record, I think it is bad, performance-wise, to delete x
number of records via client-side code.  This should be invoked via a
filter.

Steve

On Jan 8, 7:56 am, kush  wrote:
> Hi friends,
> thanks for your help...
> @@ has solved my problem.
>
> Thanks folks for you help once again.
>
> -
> Kaushal.
>
> On Jan 8, 5:15 pm, Conny Martin  wrote:
>
>
>
> > If you're using this in an AL you must precede the command with @@: The AL 
> > runs on the client and try's to start an executable file named 
> > Application-Query-Delete-Entry.  
>
> > -Ursprüngliche Nachricht-
> > Von: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> > Gesendet: Donnerstag, 8. Januar 2009 12:53
> > An: arsl...@arslist.org
> > Betreff: Re: Application Query Delete Entry
>
> > Turn on SQL logging on as well.  It is probably failing there, and this 
> > will tell you why.
>
> > Also, I would try using a numeric value for the expression:
>
> > 'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete)
>
> > Steve
>
> > On Jan 8, 6:27 am, Kaushal Pandya  wrote:
>
> > > Hi Friends,
> > > I am facing problem with 'Application-Query-Delete-Entry' process.
> > > I have written this action like this:
> > > Application-Query-Delete-Entry "KP_UserApplicationForm"
> > > 'chkBoxApplicationStatus' = "Delete"
> > > to delete all the record for which 'chkBoxApplicationStatus' =
> > > "Delete".
>
> > > while running on user tool its giving an error like:
> > > The system cannot find the file specified.
>
> > > and in log file it captures:
> > >           1: Run Process
> > >              Application-Query-Delete-Entry
> > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > >                Process: Application-Query-Delete-Entry
> > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > >                    Failed
> > >                   Return Code: 01
>
> > > Any idea what could be the reason for this?
> > > Please help to resolve this issue.
>
> > > Thanks in advance,
> > > Kaushal.
>
> > > __
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AW: Application Query Delete Entry

[Conny Martin]

I think there is no problem with performance. The only API-Call which you'll 
see is an ARExecuteProcessForActivelink. From then on all is running within the 
server. 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von ccrashh
Gesendet: Donnerstag, 8. Januar 2009 14:11
An: arslist@ARSLIST.ORG
Betreff: Re: Application Query Delete Entry

Huh...didn't even notice the Log stating "ACTL"just assumed filters.  The 
documentation flags Application-Query-Delete-Entry as Filter only, and not 
Active Links.  Does the lack of a checkbox mean it will work but isn't 
supported?  Or is this just another example of bad documentation?

For the record, I think it is bad, performance-wise, to delete x number of 
records via client-side code.  This should be invoked via a filter.

Steve

On Jan 8, 7:56 am, kush  wrote:
> Hi friends,
> thanks for your help...
> @@ has solved my problem.
>
> Thanks folks for you help once again.
>
> -
> Kaushal.
>
> On Jan 8, 5:15 pm, Conny Martin  wrote:
>
>
>
> > If you're using this in an AL you must precede the command with @@: 
> > The AL runs on the client and try's to start an executable file named 
> > Application-Query-Delete-Entry.
>
> > -Ursprüngliche Nachricht-
> > Von: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> > Gesendet: Donnerstag, 8. Januar 2009 12:53
> > An: arsl...@arslist.org
> > Betreff: Re: Application Query Delete Entry
>
> > Turn on SQL logging on as well.  It is probably failing there, and this 
> > will tell you why.
>
> > Also, I would try using a numeric value for the expression:
>
> > 'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete)
>
> > Steve
>
> > On Jan 8, 6:27 am, Kaushal Pandya  wrote:
>
> > > Hi Friends,
> > > I am facing problem with 'Application-Query-Delete-Entry' process.
> > > I have written this action like this:
> > > Application-Query-Delete-Entry "KP_UserApplicationForm"
> > > 'chkBoxApplicationStatus' = "Delete"
> > > to delete all the record for which 'chkBoxApplicationStatus' = 
> > > "Delete".
>
> > > while running on user tool its giving an error like:
> > > The system cannot find the file specified.
>
> > > and in log file it captures:
> > >           1: Run Process
> > >              Application-Query-Delete-Entry 
> > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > >                Process: Application-Query-Delete-Entry 
> > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > >                    Failed                   Return 
> > > Code: 01
>
> > > Any idea what could be the reason for this?
> > > Please help to resolve this issue.
>
> > > Thanks in advance,
> > > Kaushal.
>
> > > __
> > >  _ UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:"Where 
> > > the Answers Are"
>
> > 
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> > Answers Are"
>
> > 
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> > Answers Are"
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Re: Application Query Delete Entry

[ccrashh]

But won't this process, because it is initiated from the client-end,
force the client to wait until the whole thing is completed?  Or will
the API-Call just trigger and then return as a completed process to
the client?  I don't use client-side Run Processes much, so haven't
explored their impact.  I could test this, but am lazy :)

Steve

On Jan 8, 8:16 am, Conny Martin  wrote:
> I think there is no problem with performance. The only API-Call which you'll 
> see is an ARExecuteProcessForActivelink. From then on all is running within 
> the server.
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> Gesendet: Donnerstag, 8. Januar 2009 14:11
> An: arsl...@arslist.org
> Betreff: Re: Application Query Delete Entry
>
> Huh...didn't even notice the Log stating "ACTL"just assumed filters.  The 
> documentation flags Application-Query-Delete-Entry as Filter only, and not 
> Active Links.  Does the lack of a checkbox mean it will work but isn't 
> supported?  Or is this just another example of bad documentation?
>
> For the record, I think it is bad, performance-wise, to delete x number of 
> records via client-side code.  This should be invoked via a filter.
>
> Steve
>
> On Jan 8, 7:56 am, kush  wrote:
>
>
>
> > Hi friends,
> > thanks for your help...
> > @@ has solved my problem.
>
> > Thanks folks for you help once again.
>
> > -
> > Kaushal.
>
> > On Jan 8, 5:15 pm, Conny Martin  wrote:
>
> > > If you're using this in an AL you must precede the command with @@:
> > > The AL runs on the client and try's to start an executable file named 
> > > Application-Query-Delete-Entry.
>
> > > -Ursprüngliche Nachricht-
> > > Von: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> > > Gesendet: Donnerstag, 8. Januar 2009 12:53
> > > An: arsl...@arslist.org
> > > Betreff: Re: Application Query Delete Entry
>
> > > Turn on SQL logging on as well.  It is probably failing there, and this 
> > > will tell you why.
>
> > > Also, I would try using a numeric value for the expression:
>
> > > 'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete)
>
> > > Steve
>
> > > On Jan 8, 6:27 am, Kaushal Pandya  wrote:
>
> > > > Hi Friends,
> > > > I am facing problem with 'Application-Query-Delete-Entry' process.
> > > > I have written this action like this:
> > > > Application-Query-Delete-Entry "KP_UserApplicationForm"
> > > > 'chkBoxApplicationStatus' = "Delete"
> > > > to delete all the record for which 'chkBoxApplicationStatus' =
> > > > "Delete".
>
> > > > while running on user tool its giving an error like:
> > > > The system cannot find the file specified.
>
> > > > and in log file it captures:
> > > >           1: Run Process
> > > >              Application-Query-Delete-Entry
> > > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > > >                Process: Application-Query-Delete-Entry
> > > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > > >                    Failed                   Return
> > > > Code: 01
>
> > > > Any idea what could be the reason for this?
> > > > Please help to resolve this issue.
>
> > > > Thanks in advance,
> > > > Kaushal.
>
> > > > __
> > > >  _ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist:"Where
> > > > the Answers Are"
>
> > > 
> > > ___  UNSUBSCRIBE or access ARSlist Archives 
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> > > Answers Are"
>
> > > 
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> > > Answers Are"
>
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AW: Application Query Delete Entry

[Conny Martin]

If you're using "Run Process" regardless if filter or AL, it's always fire and 
forget. The process is started and the workflow isn't waiting for any response.

If you're doing a Set-Field $PROCESS$, the workflow will wait for a response.

Kind Regards Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von ccrashh
Gesendet: Donnerstag, 8. Januar 2009 14:53
An: arslist@ARSLIST.ORG
Betreff: Re: Application Query Delete Entry

But won't this process, because it is initiated from the client-end, force the 
client to wait until the whole thing is completed?  Or will the API-Call just 
trigger and then return as a completed process to the client?  I don't use 
client-side Run Processes much, so haven't explored their impact.  I could test 
this, but am lazy :)

Steve

On Jan 8, 8:16 am, Conny Martin  wrote:
> I think there is no problem with performance. The only API-Call which you'll 
> see is an ARExecuteProcessForActivelink. From then on all is running within 
> the server.
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> Gesendet: Donnerstag, 8. Januar 2009 14:11
> An: arsl...@arslist.org
> Betreff: Re: Application Query Delete Entry
>
> Huh...didn't even notice the Log stating "ACTL"just assumed filters.  The 
> documentation flags Application-Query-Delete-Entry as Filter only, and not 
> Active Links.  Does the lack of a checkbox mean it will work but isn't 
> supported?  Or is this just another example of bad documentation?
>
> For the record, I think it is bad, performance-wise, to delete x number of 
> records via client-side code.  This should be invoked via a filter.
>
> Steve
>
> On Jan 8, 7:56 am, kush  wrote:
>
>
>
> > Hi friends,
> > thanks for your help...
> > @@ has solved my problem.
>
> > Thanks folks for you help once again.
>
> > -
> > Kaushal.
>
> > On Jan 8, 5:15 pm, Conny Martin  wrote:
>
> > > If you're using this in an AL you must precede the command with @@:
> > > The AL runs on the client and try's to start an executable file named 
> > > Application-Query-Delete-Entry.
>
> > > -Ursprüngliche Nachricht-
> > > Von: Action Request System discussion list(ARSList) 
> > > [mailto:arsl...@arslist.org] Im Auftrag von ccrashh
> > > Gesendet: Donnerstag, 8. Januar 2009 12:53
> > > An: arsl...@arslist.org
> > > Betreff: Re: Application Query Delete Entry
>
> > > Turn on SQL logging on as well.  It is probably failing there, and this 
> > > will tell you why.
>
> > > Also, I would try using a numeric value for the expression:
>
> > > 'chkBoxApplicationStatus' = 0 (or whatever the value is for 
> > > Delete)
>
> > > Steve
>
> > > On Jan 8, 6:27 am, Kaushal Pandya  wrote:
>
> > > > Hi Friends,
> > > > I am facing problem with 'Application-Query-Delete-Entry' process.
> > > > I have written this action like this:
> > > > Application-Query-Delete-Entry "KP_UserApplicationForm"
> > > > 'chkBoxApplicationStatus' = "Delete"
> > > > to delete all the record for which 'chkBoxApplicationStatus' = 
> > > > "Delete".
>
> > > > while running on user tool its giving an error like:
> > > > The system cannot find the file specified.
>
> > > > and in log file it captures:
> > > >           1: Run Process
> > > >              Application-Query-Delete-Entry 
> > > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > > >                Process: Application-Query-Delete-Entry 
> > > > "KP_UserApplicationForm" 'chkBoxApplicationStatus' = "Delete"
> > > >                    Failed                   
> > > > Return
> > > > Code: 01
>
> > > > Any idea what could be the reason for this?
> > > > Please help to resolve this issue.
>
> > > > Thanks in advance,
> > > > Kaushal.
>
> > > > 
> > > > __  _ UNSUBSCRIBE or access ARSlist Archives 
> > > > atwww.arslist.orgPlatinum 
> > > > Sponsor:www.rmsportal.comARSlist:"Where
> > > > the Answers Are"
>
> > > __
> > > __ ___  UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.orgPlatinumSponsor:www.rmsportal.comARSlist:"Where the 
> > > Answers Are"
>
> > > __
> > > __ ___  UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist:"Where the 
> > > Answers Are"
>
> > 
> > __ _ UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:"Where 
> > the Answers Are"
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives 
> atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: "Where the 
> Answers Are"
>
> 

Re: Active Link works on dev; not on prod

[Carey Matthew Black]

Gary,

Actually ...there is a difference between COLCOUNT and a "ROWCOUNT" function.

REF: BasicGuide-630.2006.05.09.pdf Pg 647
"
COLCOUNT (column) or (table)
"

"
For a table or results list field, returns the total number of rows.

For a column field, returns the total number of non-NULL rows in a given column.
"

So if you call COLCOUNT and pass it a reference to a Table field then
it does a "row count".
However, if you pass it a column of a table then it counts the
non-null rows in that column.

The reason that can be very helpful is if you are using the
updatability of columns. (For example.) The user may want/need to know
that there are N rows that need attention before they can continue
with a given task.


So... as implemented, Remedy's COLCOUNT function is a super set of
what ROWCOUNT could do if it worked the way I think you would want it
to work.

But I am not clear as to what the number would be if table chunking
was involved. I would guess that it would give you the current chunk
size and not the total number of records in all of the data chunks.

So if your feeling chunky in your table fields... do some testing if
you want the Total total instead of the chunk total. But I think $
LASTCOUNT $ should always get the Total total just after the table was
refreshed in an active link.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Jan 7, 2009 at 4:29 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH  wrote:
> Hey, that looks like it might just work. I don't know why they don't
> call it ROWCOUNT.
>
> From the 6.3 documentation:
>
> COLCOUNT
> (column) or (table)
> int
>
> For a table or results list field, returns the total
> number of rows.
> For a column field, returns the total number of
> non-NULL rows in a given column.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson
> Sent: Wednesday, January 07, 2009 3:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Active Link works on dev; not on prod
>
> Hi Gary,
>
> You can always do  'Ticket Count' = COLCOUNT($tbl_Tickets$).  I would
> suggest using this - I do not like to rely on LASTCOUNT.
>
> Greg Donalson
> Schlumberger
>
> Desk - 713-513-2331
> Cell - 281-515-6538
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
> CS/SCBAH
> Sent: Wednesday, January 07, 2009 3:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Active Link works on dev; not on prod
>
> The solution; use the $LASTCOUNT$ keyword. Since I'm running it
> immediately
> after refreshing the table, it should always pull the correct count.
>
> Gary

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Re: Active Link works on dev; not on prod

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Carey, I understand what you are saying, but either way you use
colcount, it's still counting rows, not columns.

That's what my point was, colcount is not something I would have ever
looked at by its name and though, "Oh, I'll bet this function will count
the number of rows."

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, January 08, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Gary,

Actually ...there is a difference between COLCOUNT and a "ROWCOUNT"
function.

REF: BasicGuide-630.2006.05.09.pdf Pg 647
"
COLCOUNT (column) or (table)
"

"
For a table or results list field, returns the total number of rows.

For a column field, returns the total number of non-NULL rows in a given
column.
"

So if you call COLCOUNT and pass it a reference to a Table field then
it does a "row count".
However, if you pass it a column of a table then it counts the
non-null rows in that column.

The reason that can be very helpful is if you are using the
updatability of columns. (For example.) The user may want/need to know
that there are N rows that need attention before they can continue
with a given task.


So... as implemented, Remedy's COLCOUNT function is a super set of
what ROWCOUNT could do if it worked the way I think you would want it
to work.

But I am not clear as to what the number would be if table chunking
was involved. I would guess that it would give you the current chunk
size and not the total number of records in all of the data chunks.

So if your feeling chunky in your table fields... do some testing if
you want the Total total instead of the chunk total. But I think $
LASTCOUNT $ should always get the Total total just after the table was
refreshed in an active link.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Jan 7, 2009 at 4:29 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH  wrote:
> Hey, that looks like it might just work. I don't know why they don't
> call it ROWCOUNT.
>
> From the 6.3 documentation:
>
> COLCOUNT
> (column) or (table)
> int
>
> For a table or results list field, returns the total
> number of rows.
> For a column field, returns the total number of
> non-NULL rows in a given column.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson
> Sent: Wednesday, January 07, 2009 3:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Active Link works on dev; not on prod
>
> Hi Gary,
>
> You can always do  'Ticket Count' = COLCOUNT($tbl_Tickets$).  I would
> suggest using this - I do not like to rely on LASTCOUNT.
>
> Greg Donalson
> Schlumberger
>
> Desk - 713-513-2331
> Cell - 281-515-6538
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC
72
> CS/SCBAH
> Sent: Wednesday, January 07, 2009 3:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Active Link works on dev; not on prod
>
> The solution; use the $LASTCOUNT$ keyword. Since I'm running it
> immediately
> after refreshing the table, it should always pull the correct count.
>
> Gary


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SQL Table name for CTM:Support Group

[Steven Iocco]

Sorry, no access to SQL right now but looking for the Table name in SQL.
Thanks
Steve
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Re: SQL Table name for CTM:Support Group

[Drew Shuller]

Try T558

Drew

>
> Sorry, no access to SQL right now but looking for the Table name in SQL.
> Thanks
> Steve
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Re: SQL Table name for CTM:Support Group

[Joe DeSouza]

Steve,

The only way to find out is if you have access to query the DB.

The query to find out the table schema id would be

select schemaid from arschema where name = 'CTM:Support Group';

Prefix this schemaid with T to get the table name..

If however you intend to get the table name so you can write workflow to 
directly query that table, try querying the view instead. The view name of that 
table should be CTM_Support_Group

Hope this helps..

Joe





From: Steven Iocco 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 9:56:30 AM
Subject: SQL Table name for CTM:Support Group

** Sorry, no access to SQL right now but looking for the Table name in SQL.
Thanks
Steve




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Re: Active Link works on dev; not on prod

[Joe DeSouza]

So the Remedy function COLCOUNT() has no bearing if the table field is chunked? 
I distinctly remember having some issue with something similar in the past but 
not sure if it was with COLCOUNT() or something else..

Or maybe it was a limitation of that version??

Joe
 
Carey, I understand what you are saying, but either way you use
colcount, it's still counting rows, not columns.

That's what my point was, colcount is not something I would have ever
looked at by its name and though, "Oh, I'll bet this function will count
the number of rows."

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, January 08, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Gary,

Actually ...there is a difference between COLCOUNT and a "ROWCOUNT" function.

REF: BasicGuide-630.2006.05.09.pdf Pg 647
"
COLCOUNT (column) or (table)
"

"
For a table or results list field, returns the total number of rows.

For a column field, returns the total number of non-NULL rows in a given column.
"

So if you call COLCOUNT and pass it a reference to a Table field then it does a 
"row count". However, if you pass it a column of a table then it counts the 
non-null rows in that column.

The reason that can be very helpful is if you are using the updatability of 
columns. (For example.) The user may want/need to know that there are N rows 
that need attention before they can continue with a given task.


So... as implemented, Remedy's COLCOUNT function is a super set of what 
ROWCOUNT could do if it worked the way I think you would want it to work.

But I am not clear as to what the number would be if table chunking was 
involved. I would guess that it would give you the current chunk size and not 
the total number of records in all of the data chunks.

So if your feeling chunky in your table fields... do some testing if you want 
the Total total instead of the chunk total. But I think $ LASTCOUNT $ should 
always get the Total total just after the table was refreshed in an active link.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 9:19:52 AM
Subject: Re: Active Link works on dev; not on prod





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Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Sokol, Brian]

When is 7.5 supposed to be released? I know it is in open beta now.
 
Thanks,
Brian



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009


** 

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at
BMC, will be presenting at the next meeting of the San Diego Remedy User
Group (SDRUG).  Doug will be discussing what to expect in the upcoming
7.5 release and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com),
with lunch being catered.  Jack-in-the-Box will be hosting the event at
their facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow
the instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so
we can get a proper headcount for catering.

 

See you there...

 

Jeff

 

 

 

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Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Meyer, Jennifer L]

Really?



I should thing they'd get 7.0 out of beta first?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, January 08, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect 
in the Upcoming 7.5 Release - February 12, 2009

When is 7.5 supposed to be released? I know it is in open beta now.

Thanks,
Brian

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman 
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 
Release - February 12, 2009
**
Everyone,

We are excited to announce that Doug Mueller, Corporate Architect at BMC, will 
be presenting at the next meeting of the San Diego Remedy User Group (SDRUG).  
Doug will be discussing what to expect in the upcoming 7.5 release and other 
topics of interest.

The meeting is being sponsored by QMX Support Services 
(www.qmxs.com), with lunch being catered.  Jack-in-the-Box 
will be hosting the event at their facility, located at:

9330 Balboa Ave
San Diego, CA 92123

Attached is information for the Jack-in-the-Box campus.  Please follow the 
instructions for proper parking at the event.

11:30am - 11:00pm   Registration, Networking
12:00am - 12:30pm   Lunch
12:30pm -  2:00pm   Presentation
 2:00pm -  2:30pm   Networking

If you wish to attend, please RSVP to j...@sdrug.org by 
January 29th, so we can get a proper headcount for catering.

See you there...

Jeff



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Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[LJ Longwing]

I couldn't tell if that was a dig or serious...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, January 08, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to
Expect in the Upcoming 7.5 Release - February 12, 2009


** 

Really?

 

I should thing they'd get 7.0 out of beta first?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, January 08, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to
Expect in the Upcoming 7.5 Release - February 12, 2009

 

When is 7.5 supposed to be released? I know it is in open beta now.

 

Thanks,

Brian

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming
7.5 Release - February 12, 2009

** 

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 

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Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Grooms, Frederick W]

ARS 7.0 was released in May 2006

ARS 7.1 was released in August 2007

 

We have been using ARS 7.1 for 6 months in production with no problems
(We went from 6.3 to 7.1 and skipped 7.0)

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, January 08, 2009 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What
to Expect in the Upcoming 7.5 Release - February 12, 2009

 

Really?

 

I should thing they'd get 7.0 out of beta first?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, January 08, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to
Expect in the Upcoming 7.5 Release - February 12, 2009

 

When is 7.5 supposed to be released? I know it is in open beta now.

 

Thanks,

Brian



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at
BMC, will be presenting at the next meeting of the San Diego Remedy User
Group (SDRUG).  Doug will be discussing what to expect in the upcoming
7.5 release and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com),
with lunch being catered.  Jack-in-the-Box will be hosting the event at
their facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow
the instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so
we can get a proper headcount for catering.

 

See you there...

 

Jeff

 

 

 


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Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[bruce sisk]

**


a well deserved dig...I discover new remedisms everyday...
Bruce Sisk
BFS Enterprises
-Original Message- From: LJ Longwing Sent: Jan 8, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009 ** 
I couldn't tell if that was a dig or serious...:)


From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer LSent: Thursday, January 08, 2009 8:33 AMTo: arslist@ARSLIST.ORGSubject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009
** 






 

 
  
 


Really?
 
I should thing they’d get 7.0 out of beta first?




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, BrianSent: Thursday, January 08, 2009 10:27 AMTo: arslist@ARSLIST.ORGSubject: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009
 
When is 7.5 supposed to be released? I know it is in open beta now.
 

Thanks,

Brian



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy (Northrop Grumman Mission Systems)Sent: Wednesday, January 07, 2009 5:00 PMTo: arslist@ARSLIST.ORGSubject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009
** 

Everyone,
 
We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest.
 
The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered.  Jack-in-the-Box will be hosting the event at their facility, located at:
 
9330 Balboa Ave
San Diego, CA 92123
 
Attached is information for the Jack-in-the-Box campus.  Please follow the instructions for proper parking at the event.
 
11:30am - 11:00pm   Registration, Networking
12:00am - 12:30pm   Lunch
12:30pm -  2:00pm   Presentation
 2:00pm -  2:30pm   Networking
 
If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering.
 
See you there…
 
Jeff
 
 
 
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Sybase Database Connections

[Frank Caruso]

We are going to  run 3 Sybase databases in our new ARS environment. There
are two ARS hosts running 7.1p3 on Solaris 9.
I am trying to figure out how ARS handles database connections from the
point of a failover situation. Our Sybase interface file has all three
database hosts defined, wth the first one listed as the primary. When ARS
starts it grabs the the database Server-Name from the conf file and makes
connections to that database. It will continue to create connections as
needed up to the max amounts defined.

If the current database crashes (goes off line, whatever) and ARS cannot
connect will it try to use the next database listed in the Sybase interface
file? I understand that users will probably get connection errors but what I
was hoping was that ARS would play nice with the Sybase openclient and just
try to use the next database listed.

My other concern is that if ARS does try to use the other database, and
makes connections, and then the primary database comes back online that we
could get connections to 2 different databases.

Any thoughts are appreciated.

Thank you

Frank

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Re: Sybase Database Connections

[Meyer, Jennifer L]

Frank,



Get in a huddle with your DBA over this.  My understanding is that when 
database 1 fails, database 2 becomes the primary and stays the primary until 
some event happens to reset the system back to your original configuration.



However, there are a number of configurations you and your DBA can cook up 
together, considering that you have 3 databases, so that you are always covered.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, January 08, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Sybase Database Connections

** We are going to  run 3 Sybase databases in our new ARS environment. There 
are two ARS hosts running 7.1p3 on Solaris 9.
I am trying to figure out how ARS handles database connections from the point 
of a failover situation. Our Sybase interface file has all three database hosts 
defined, wth the first one listed as the primary. When ARS starts it grabs the 
the database Server-Name from the conf file and makes connections to that 
database. It will continue to create connections as needed up to the max 
amounts defined.

If the current database crashes (goes off line, whatever) and ARS cannot 
connect will it try to use the next database listed in the Sybase interface 
file? I understand that users will probably get connection errors but what I 
was hoping was that ARS would play nice with the Sybase openclient and just try 
to use the next database listed.

My other concern is that if ARS does try to use the other database, and makes 
connections, and then the primary database comes back online that we could get 
connections to 2 different databases.

Any thoughts are appreciated.

Thank you

Frank
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Re: Survey Link in Email (UNCLASSIFIED)

[John Kelley]

Thanks Leonard

I tried this and that works great to remove the link but it seems to be a 
global notification because it removes the link for all notifications on 
INC, TSK and CHG notifications which I need.  I wander if there is a way 
to disable the web url for just the survey. 

Maybe we should go back to original thread from Rich Cook.
"John, its been awhile since I saw this, but I think the user has to have 
some permissions set up that aren't in the book."
I'm not sure what permission?

John





** 
John,
 
I believe you will need to uncheck the ?Web URL? option on filter 
NTE:NTS:Email_200_SystemNT in order to get rid of that link.
 

 
HTH
 
Leonard Neely

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 30, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Link in Email (UNCLASSIFIED)
 

Hi Michael. thanks.   
unfortunately that one is the one I need and that works.  Its the one that 
precedes the email the first link below in example which I liked to 
remove. 


Here is an example of what comes in. 


http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=dbusremapp1&eid=NTS00263881
 
(This is the link that is preceding my Survey email body.)
We value your feedback and are constantly looking for ways to improve our 
service to you. 
Please take a moment to complete the Service Desk Survey for 
INC00011413.

Summary: Integrate Remedy & Appworx for Notifications
Click here: 
http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=RequesterAnswer&server=dbusremapp1&eid=SRV1051
 
  (this link comes from the SYS:attachments)

Here is my text: 
We value your feedback and are constantly looking for ways to improve our 
service to you.   
Please take a moment to complete the Service Desk Survey for #Survey ID#. 

Summary: #Description# 
Click here: #Detailed Description# 



Thanks john 
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Re: Active Link works on dev; not on prod

[Trevino, Rick]

Hello everyone,

 

We have an issue when scheduling a billing archive job through the CMDB.

The scheduled job is not triggering to run at the scheduled time which
causes us billing issues.

What we are doing is rebooting the server and then rescheduling the job
and then it runs fine.

Has anyone had these issues before ?

We currently run Version 7.0.1

Window platform

DB = Sql server

 

Thanks Rick.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, January 08, 2009 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

 

So the Remedy function COLCOUNT() has no bearing if the table field is
chunked? I distinctly remember having some issue with something similar
in the past but not sure if it was with COLCOUNT() or something else..

 

Or maybe it was a limitation of that version??

 

Joe

 



From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH"

To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 9:19:52 AM
Subject: Re: Active Link works on dev; not on prod

Carey, I understand what you are saying, but either way you use
colcount, it's still counting rows, not columns.

That's what my point was, colcount is not something I would have ever
looked at by its name and though, "Oh, I'll bet this function will count
the number of rows."

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, January 08, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Gary,

Actually ...there is a difference between COLCOUNT and a "ROWCOUNT"
function.

REF: BasicGuide-630.2006.05.09.pdf Pg 647
"
COLCOUNT (column) or (table)
"

"
For a table or results list field, returns the total number of rows.

For a column field, returns the total number of non-NULL rows in a given
column.
"

So if you call COLCOUNT and pass it a reference to a Table field then it
does a "row count". However, if you pass it a column of a table then it
counts the non-null rows in that column.

The reason that can be very helpful is if you are using the updatability
of columns. (For example.) The user may want/need to know that there are
N rows that need attention before they can continue with a given task.


So... as implemented, Remedy's COLCOUNT function is a super set of what
ROWCOUNT could do if it worked the way I think you would want it to
work.

But I am not clear as to what the number would be if table chunking was
involved. I would guess that it would give you the current chunk size
and not the total number of records in all of the data chunks.

So if your feeling chunky in your table fields... do some testing if you
want the Total total instead of the chunk total. But I think $ LASTCOUNT
$ should always get the Total total just after the table was refreshed
in an active link.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

 

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Data Archiving

[AMEY BHOSALE]

Hi All,

Can someone suggest which will be the best approach of Data Archiving
in Remedy or is it good to user some other Tools for storing the data
like ticket details,attachment details?

Regards

Amey Bhosale

Remedy Application Developer

J . P. Morgan Services India Pvt. Ltd

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Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Easter, David]

If all goes as currently expected, AR System 7.5.00 will be generally available 
prior to this RUG.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian
Sent: Thu 1/8/2009 7:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 
7.5 Release - February 12, 2009


** 
When is 7.5 supposed to be released? I know it is in open beta now.
 
Thanks,
Brian



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman 
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 
Release - February 12, 2009


** 

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC, will 
be presenting at the next meeting of the San Diego Remedy User Group (SDRUG).  
Doug will be discussing what to expect in the upcoming 7.5 release and other 
topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com 
 ), with lunch being catered.  Jack-in-the-Box will be 
hosting the event at their facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the 
instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can 
get a proper headcount for catering.

 

See you there...

 

Jeff

 

 

 

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Scheduling Monthly Billing Archive

[Trevino, Rick]

Hello everyone,

 

We have an issue when scheduling a billing archive job through the CMDB.

The scheduled job is not triggering to run at the scheduled time which
causes us billing issues.

What we are doing is rebooting the server and then rescheduling the job
and then it runs fine.

Has anyone had these issues before ?

We currently run Version 7.0.1

Window platform

DB = Sql server

 

Thanks Rick.

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, January 08, 2009 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

 

So the Remedy function COLCOUNT() has no bearing if the table field is
chunked? I distinctly remember having some issue with something similar
in the past but not sure if it was with COLCOUNT() or something else..

 

Or maybe it was a limitation of that version??

 

Joe

 



From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH"

To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 9:19:52 AM
Subject: Re: Active Link works on dev; not on prod

Carey, I understand what you are saying, but either way you use
colcount, it's still counting rows, not columns.

That's what my point was, colcount is not something I would have ever
looked at by its name and though, "Oh, I'll bet this function will count
the number of rows."

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, January 08, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on dev; not on prod

Gary,

Actually ...there is a difference between COLCOUNT and a "ROWCOUNT"
function.

REF: BasicGuide-630.2006.05.09.pdf Pg 647
"
COLCOUNT (column) or (table)
"

"
For a table or results list field, returns the total number of rows.

For a column field, returns the total number of non-NULL rows in a given
column.
"

So if you call COLCOUNT and pass it a reference to a Table field then it
does a "row count". However, if you pass it a column of a table then it
counts the non-null rows in that column.

The reason that can be very helpful is if you are using the updatability
of columns. (For example.) The user may want/need to know that there are
N rows that need attention before they can continue with a given task.


So... as implemented, Remedy's COLCOUNT function is a super set of what
ROWCOUNT could do if it worked the way I think you would want it to
work.

But I am not clear as to what the number would be if table chunking was
involved. I would guess that it would give you the current chunk size
and not the total number of records in all of the data chunks.

So if your feeling chunky in your table fields... do some testing if you
want the Total total instead of the chunk total. But I think $ LASTCOUNT
$ should always get the Total total just after the table was refreshed
in an active link.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

 

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Re: Data Archiving

[Shoemaker, Gary]

Remedy allows for archiving each form.  You can archive to an archive form and 
delete from original or keep it in the original.   Archiving is a tab of the 
form property.


Gary Shoemaker 


However beautiful the strategy, you should occasionally look at the results. 
Sir Winston Churchill




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of AMEY BHOSALE
Sent: Thursday, January 08, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Data Archiving

Hi All,

Can someone suggest which will be the best approach of Data Archiving in Remedy 
or is it good to user some other Tools for storing the data like ticket 
details,attachment details?

Regards

Amey Bhosale

Remedy Application Developer

J . P. Morgan Services India Pvt. Ltd

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Re: Data Archiving

[Robert Molenda]

Actually there are "many many" options which are available - choosing the
"correct / best" method depends on the "data access" and "Data retention"
requirements - can you share those?

Robert

On Thu, Jan 8, 2009 at 8:53 AM, AMEY BHOSALE  wrote:

> Hi All,
>
> Can someone suggest which will be the best approach of Data Archiving
> in Remedy or is it good to user some other Tools for storing the data
> like ticket details,attachment details?
>
> Regards
>
> Amey Bhosale
>
> Remedy Application Developer
>
> J . P. Morgan Services India Pvt. Ltd
>
>
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only a window of a form

[Daniele B. from Italy]

Hello Listers,

when a user open the form "A" I need  to stop the possibility that the
user could open a second window of the form "A".

Does anyone have any thoughts or suggestions?

Thanks in advance

Best Regards

Daniele

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Re: only a window of a form

[Rick Cook]

Daniele,

You could hide the form from being opened via the form list (Make form 
permissions "Hide").  Only allow its opening as a dialog (i.e. a button that 
fires an Active Link Open Window action).  Windows will keep the dialog in 
front, effectively preventing additional windows from being opened until the 
dialog is closed.


Rick
- Original Message - 
From: "Daniele B. from Italy" 

Newsgroups: public.remedy.arsystem.general
To: 
Sent: Thursday, January 08, 2009 9:17 AM
Subject: only a window of a form



Hello Listers,

when a user open the form "A" I need  to stop the possibility that the
user could open a second window of the form "A".

Does anyone have any thoughts or suggestions?

Thanks in advance

Best Regards

Daniele

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Re: only a window of a form

[Thilo Stapff]

You might create a global integer field that counts the opened instances 
of the form.
On open, if global_field >= 1, display an error message and close the 
window, otherwise increase global_field by 1.

On close, decrease global_field.

I'm not sure if this works, but it might be worth a try.


Regards,
Thilo


Daniele B. from Italy wrote:

Hello Listers,

when a user open the form "A" I need  to stop the possibility that the
user could open a second window of the form "A".

Does anyone have any thoughts or suggestions?

Thanks in advance

Best Regards

Daniele

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Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Joe DeSouza]

So there is going to be a 2009 RUG after all? There were rumors flying on the 
list a couple of days ago that there wasn't going to be one? Or does this mean 
that 7.5 would be released prior to the 2010 RUG? :-)

Joe





From: "Easter, David" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 11:09:57 AM
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 
7.5 Release - February 12, 2009

If all goes as currently expected, AR System 7.5.00 will be generally available 
prior to this RUG.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian
Sent: Thu 1/8/2009 7:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 
7.5 Release - February 12, 2009


** 
When is 7.5 supposed to be released? I know it is in open beta now.

Thanks,
Brian



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman 
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 
Release - February 12, 2009


** 

Everyone,

We are excited to announce that Doug Mueller, Corporate Architect at BMC, will 
be presenting at the next meeting of the San Diego Remedy User Group (SDRUG).  
Doug will be discussing what to expect in the upcoming 7.5 release and other 
topics of interest.

The meeting is being sponsored by QMX Support Services (www.qmxs.com 
 ), with lunch being catered.  Jack-in-the-Box will be 
hosting the event at their facility, located at

9330 Balboa Ave
San Diego, CA 92123

Attached is information for the Jack-in-the-Box campus.  Please follow the 
instructions for proper parking at the event.

11:30am - 11:00pm  Registration, Networking
12:00am - 12:30pm  Lunch
12:30pm -  2:00pm  Presentation
2:00pm -  2:30pm  Networking

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can 
get a proper headcount for catering.

See you there...

Jeff




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Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Tanner, Doug]

I believe David is speaking of the SDRUG

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, January 08, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009

 

So there is going to be a 2009 RUG after all? There were rumors flying
on the list a couple of days ago that there wasn't going to be one? Or
does this mean that 7.5 would be released prior to the 2010 RUG? :-)

 

Joe

 



From: "Easter, David" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 11:09:57 AM
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009

If all goes as currently expected, AR System 7.5.00 will be generally
available prior to this RUG.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList) on behalf of Sokol,
Brian
Sent: Thu 1/8/2009 7:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009


** 
When is 7.5 supposed to be released? I know it is in open beta now.

Thanks,
Brian



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009


** 

Everyone,

We are excited to announce that Doug Mueller, Corporate Architect at
BMC, will be presenting at the next meeting of the San Diego Remedy User
Group (SDRUG).  Doug will be discussing what to expect in the upcoming
7.5 release and other topics of interest.

The meeting is being sponsored by QMX Support Services (www.qmxs.com
   ), with lunch being
catered.  Jack-in-the-Box will be hosting the event at their facility,
located at

9330 Balboa Ave
San Diego, CA 92123

Attached is information for the Jack-in-the-Box campus.  Please follow
the instructions for proper parking at the event.

11:30am - 11:00pm  Registration, Networking
12:00am - 12:30pm  Lunch
12:30pm -  2:00pm  Presentation
2:00pm -  2:30pm  Networking

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so
we can get a proper headcount for catering.

See you there...

Jeff

 

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html___


DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


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Re: Scheduling Monthly Billing Archive

[Joe DeSouza]

What really is the method you are using for scheduling? Is it Time based as in 
an Escalation or is it Event/Action based?

Depending on that you might want to take an Escalation log or Filter or AL log 
if its Event/Action based and check on what is happening and preventing your 
schedule from executing.

Joe




From: "Trevino, Rick" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 12:00:34 PM
Subject: Scheduling Monthly Billing Archive

** 
Hello everyone,
 
We have an issue when scheduling a billing archive job through the CMDB.
The scheduled job is not triggering to run at the scheduled time which causes 
us billing issues.
What we are doing is rebooting the server and then rescheduling the job and 
then it runs fine.
Has anyone had these issues before ?
We currently run Version 7.0.1
Window platform
DB = Sql server
 
Thanks Rick.


   
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Re: only a window of a form

[Joe DeSouza]

Create a Global field that sets the opening of that form to some value and 
check the presense or absence of that value when an attempt is made to open the 
form.

Joe




From: Daniele B. from Italy 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 12:17:00 PM
Subject: only a window of a form

Hello Listers,

when a user open the form "A" I need  to stop the possibility that the user 
could open a second window of the form "A".

Does anyone have any thoughts or suggestions?

Thanks in advance

Best Regards

Daniele




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Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Easter, David]

> I believe David is speaking of the SDRUG
 
Correct.   RUG != UserWorld.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Thursday, January 08, 2009 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009


** 

I believe David is speaking of the SDRUG

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, January 08, 2009 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009

 

So there is going to be a 2009 RUG after all? There were rumors flying
on the list a couple of days ago that there wasn't going to be one? Or
does this mean that 7.5 would be released prior to the 2010 RUG? :-)

 

Joe

 



From: "Easter, David" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 11:09:57 AM
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009

If all goes as currently expected, AR System 7.5.00 will be generally
available prior to this RUG.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList) on behalf of Sokol,
Brian
Sent: Thu 1/8/2009 7:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009


** 
When is 7.5 supposed to be released? I know it is in open beta now.

Thanks,
Brian



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, January 07, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Doug Mueller Presenting at SDRUG - What to Expect in the
Upcoming 7.5 Release - February 12, 2009


** 

Everyone,

We are excited to announce that Doug Mueller, Corporate Architect at
BMC, will be presenting at the next meeting of the San Diego Remedy User
Group (SDRUG).  Doug will be discussing what to expect in the upcoming
7.5 release and other topics of interest.

The meeting is being sponsored by QMX Support Services (www.qmxs.com
   ), with lunch being
catered.  Jack-in-the-Box will be hosting the event at their facility,
located at

9330 Balboa Ave
San Diego, CA 92123

Attached is information for the Jack-in-the-Box campus.  Please follow
the instructions for proper parking at the event.

11:30am - 11:00pm  Registration, Networking
12:00am - 12:30pm  Lunch
12:30pm -  2:00pm  Presentation
2:00pm -  2:30pm  Networking

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so
we can get a proper headcount for catering.

See you there...

Jeff

 


DISCLAIMER Important! This message is intended for the above named
person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
intended recipient of this e-mail and have received it in error, please
immediately notify the sender by return email and then delete it from
your mailbox. This message may be protected by the attorney-client
privilege and/or work product doctrine. Accessing, copying,
disseminating or re-using any of the information contained in this
e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for
the presence of viruses, as the sender accepts no liability for any
damage caused by any virus transmitted by this email. Thank you.
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers
Are" html___ 

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Re: only a window of a form

[Carey Matthew Black]

Daniele,

It is hard to know what options you have without knowing what version
of AR System your using.

However, you might be able to use an Events to do this.

On window open you can send an event to all other windows. Send in
that event the current form name and Window ID.

If there is already a existing window that captures that event and is
the same form then it can send a signal back to the newly opened
window and tell it to close. (Or you could have the older window close
too. Depending on if that is acceptable for your needs.)

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Jan 8, 2009 at 12:17 PM, Daniele B. from Italy
 wrote:
> Hello Listers,
>
> when a user open the form "A" I need  to stop the possibility that the
> user could open a second window of the form "A".
>
> Does anyone have any thoughts or suggestions?
>
> Thanks in advance
>
> Best Regards
>
> Daniele
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>

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Re: only a window of a form

[Daniele B. from Italy]

Hi Rick,

I've just hidden the form from being opened via the form list and
unfortunately i can't open as a dialog; I need to open as submit.

Other advices?

TIA

Daniele

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Easter, David]

FYI, below is the official statement on the issue.  It was an E-mail
sent out to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic so
please do not question me on things like "Why weren't non-participants
notified?", "Why isn't this posted on the UserWorld website?", "Why was
the decision made?", etc.   The statement below was made by a VP of
Marketing at BMC and thus are not my own words - nor did I participate
in the decision.  The statement applies to the deferred (and now
cancelled) UserWorld 2008, UserWorld in EMEA for 2009 and UserWorld at
the end of 2009.  
 
We at BMC Software appreciate that the current economic situation has
made it difficult for many of our customers, partners, and vendors to
allocate the funds and staff time required for off-site employee
training and continued education. With that in mind, we have decided not
to host the BMC UserWorld conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning
and an open exchange of information and ideas, we invite you to explore
some of the following excellent learning opportunities: 

*   BMC User Groups
 : Find and join a user group (for BMC users as well as
partners, vendors, and other third parties) 
*   The BMC Developer Network  : Join the
network to participate in discussion forums and learn from other
developers 
*   Online and local events
 : Explore learning opportunities at a variety of online and
local events 
*   BMC Business School
 : Find and register for Web-based training on BMC
solutions 


Thank you for your interest in BMC Software, and we hope to see you at
one of our future events.

 
In other words, no UserWorld of any kind is planned for Calendar Year
2009 (CY09).
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** 

Apparently not only did they botch up the 2008,

They have decided to follow that up with just not trying for 2009

(they don't say it won't happen, just they will not host it which is not

Necessarily the same thing, but this year probably is).

 

Guess that makes the ARSlist the UserWorld 2009, meeting from now to the
end of the year,

At least for the BMC BSM/Atrium/Remedy crowd.

 

I will let others discuss if this is a good fiscal move or not. I think
the value

Of the conference outweighs the costs, but I only have to pay the bill
for me.

 

In any event, or lack thereof, this means I will be doing the following:

 

1)   Returning to the Vote for the ARSlist Awards for 2008

 

2)   Planning for some set of events that can allow us to properly

Do the ARSlist Awards 2009 and provide a method for us all to

Share  our discoveries of 2009. This may mean a multi-city simultaneous
conference,

Or setting up a virtual conference. 

 

3)   Exploring other on-line avenues to expand what the
ARSlist/WWRUG can provide

To replace our annual conference networking ability. The first is a
FaceBook Group

But if folks have other thoughts please let me know

 

 

. Daniel

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html___ 

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Re: only a window of a form

[Daniele B. from Italy]

Hi Thilo,

I like your idea. I've never create a global_field, can you give me
more information about this way?

Many thanks

Daniele

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[LJ Longwing]

David,
Why weren't non-participants notified?
 
just kidding
 
Thank you for the notification to the list...it's truly appreciated.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, January 08, 2009 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist
Awards


** 
FYI, below is the official statement on the issue.  It was an E-mail sent
out to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic so please
do not question me on things like "Why weren't non-participants notified?",
"Why isn't this posted on the UserWorld website?", "Why was the decision
made?", etc.   The statement below was made by a VP of Marketing at BMC and
thus are not my own words - nor did I participate in the decision.  The
statement applies to the deferred (and now cancelled) UserWorld 2008,
UserWorld in EMEA for 2009 and UserWorld at the end of 2009.  
 
We at BMC Software appreciate that the current economic situation has made
it difficult for many of our customers, partners, and vendors to allocate
the funds and staff time required for off-site employee training and
continued education. With that in mind, we have decided not to host the BMC
UserWorld conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and
an open exchange of information and ideas, we invite you to explore some of
the following excellent learning opportunities: 

*
 BMC User Groups: Find and join a user group (for BMC users as well
as partners, vendors, and other third parties) 

* The BMC Developer Network: Join the
network to participate in discussion forums and learn from other developers 

*
 Online and local events: Explore learning opportunities at a variety
of online and local events 

*
 BMC Business School: Find and register for Web-based training on
BMC solutions 


Thank you for your interest in BMC Software, and we hope to see you at one
of our future events.

 
In other words, no UserWorld of any kind is planned for Calendar Year 2009
(CY09).
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** 

Apparently not only did they botch up the 2008,

They have decided to follow that up with just not trying for 2009

(they don't say it won't happen, just they will not host it which is not

Necessarily the same thing, but this year probably is).

 

Guess that makes the ARSlist the UserWorld 2009, meeting from now to the end
of the year,

At least for the BMC BSM/Atrium/Remedy crowd.

 

I will let others discuss if this is a good fiscal move or not. I think the
value

Of the conference outweighs the costs, but I only have to pay the bill for
me.

 

In any event, or lack thereof, this means I will be doing the following:

 

1)   Returning to the Vote for the ARSlist Awards for 2008

 

2)   Planning for some set of events that can allow us to properly

Do the ARSlist Awards 2009 and provide a method for us all to

Share  our discoveries of 2009. This may mean a multi-city simultaneous
conference,

Or setting up a virtual conference. 

 

3)   Exploring other on-line avenues to expand what the ARSlist/WWRUG
can provide

To replace our annual conference networking ability. The first is a FaceBook
Group

But if folks have other thoughts please let me know

 

 

... Daniel

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ 

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Re: only a window of a form

[Rick Cook]

In your Open Window action, you can choose the window type from a pull down 
list.  You will also need to add a button to allow the user to Submit the 
record (disable the "Save" button).


Rick
- Original Message - 
From: "Daniele B. from Italy" 

Newsgroups: public.remedy.arsystem.general
To: 
Sent: Thursday, January 08, 2009 10:06 AM
Subject: Re: only a window of a form



Hi Rick,

I've just hidden the form from being opened via the form list and
unfortunately i can't open as a dialog; I need to open as submit.

Other advices?

TIA

Daniele

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Re: only a window of a form

[Joe DeSouza]

Daniele,

To create a global field make sure that the field ID of that field is in the 
range 100 to 199.

The Admin tool will warn you that you are using an ID within the reserved 
range, ignore that warning and go ahead and save the form.

Global fields do not save the value to the database and the content is cleared 
after the user tool is closed. Bearing that in mind if you need to set the 
field to null after the form is closed, you got to do that using a Set field 
operation.

Cheers

Joe





From: Daniele B. from Italy 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 1:19:44 PM
Subject: Re: only a window of a form

Hi Thilo,

I like your idea. I've never create a global_field, can you give me
more information about this way?

Many thanks

Daniele



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Question: Consolidated group notifications

[Eli Schilling]

Hi list!
 
We are currently using AR Server 7.0.03 patch 006.  I was wondering if
there's a way to configure group notifications to use a single email
address (distribution list) rather than sending individual email
messages to each group member.  Can this be done via configuration or
would it require some type of customization?

Thanks!
Eli
 
 
 
The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. Thank you.
 

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Susan Palmer]

FYI ... I had paid for UserWorld 2008 but I have not received the email
described below.

Susan

On Thu, Jan 8, 2009 at 12:12 PM, Easter, David  wrote:

> ** FYI, below is the official statement on the issue.  It was an E-mail
> sent out to folks who signed up for UserWorld 2008.
>
> I will post this, but I have no further information on the topic so please
> do not question me on things like "Why weren't non-participants notified?",
> "Why isn't this posted on the UserWorld website?", "Why was the decision
> made?", etc.   The statement below was made by a VP of Marketing at BMC and
> thus are not my own words - nor did I participate in the decision.  The
> statement applies to the deferred (and now cancelled) UserWorld 2008,
> UserWorld in EMEA for 2009 and UserWorld at the end of 2009.
>
> We at BMC Software appreciate that the current economic situation has made
> it difficult for many of our customers, partners, and vendors to allocate
> the funds and staff time required for off-site employee training and
> continued education. With that in mind, we have decided not to host the BMC
> UserWorld conference for 2009.
>
> Since the focus of BMC UserWorld always has been continued IT learning and
> an open exchange of information and ideas, we invite you to explore some of
> the following excellent learning opportunities:
>
>- BMC User 
> Groups:
>Find and join a user group (for BMC users as well as partners, vendors, and
>other third parties)
>- The BMC Developer Network : Join the
>network to participate in discussion forums and learn from other developers
>- Online and local 
> events:
>Explore learning opportunities at a variety of online and local events
>- BMC Business 
> School:
>Find and register for Web-based training on BMC solutions
>
>
> Thank you for your interest in BMC Software, and we hope to see you at one
> of our future events.
>
> In other words, no UserWorld of any kind is planned for Calendar Year 2009
> (CY09).
>
> -David J. Easter
>   Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Daniel
> *Sent:* Tuesday, January 06, 2009 8:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ADM: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
> **
>
> Apparently not only did they botch up the 2008,
>
> They have decided to follow that up with just not trying for 2009
>
> (they don't say it won't happen, just they will not host it which is not
>
> Necessarily the same thing, but this year probably is).
>
>
>
> Guess that makes the ARSlist the UserWorld 2009, meeting from now to the
> end of the year,
>
> At least for the BMC BSM/Atrium/Remedy crowd.
>
>
>
> I will let others discuss if this is a good fiscal move or not. I think the
> value
>
> Of the conference outweighs the costs, but I only have to pay the bill for
> me.
>
>
>
> In any event, or lack thereof, this means I will be doing the following:
>
>
>
> 1)   Returning to the Vote for the ARSlist Awards for 2008
>
>
>
> 2)   Planning for some set of events that can allow us to properly
>
> Do the ARSlist Awards 2009 and provide a method for us all to
>
> Share  our discoveries of 2009. This may mean a multi-city simultaneous
> conference,
>
> Or setting up a virtual conference.
>
>
>
> 3)   Exploring other on-line avenues to expand what the ARSlist/WWRUG
> can provide
>
> To replace our annual conference networking ability. The first is a
> FaceBook Group
>
> But if folks have other thoughts please let me know
>
>
>
>
>
> ….. Daniel
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Shellman, David]

Susan,

I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.

Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan

On Thu, Jan 8, 2009 at 12:12 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.

I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.

We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and an 
open exchange of information and ideas, we invite you to explore some of the 
following excellent learning opportunities:

 *   BMC User 
Groups:
 Find and join a user group (for BMC users as well as partners, vendors, and 
other third parties)
 *   The BMC Developer Network: Join the network to 
participate in discussion forums and learn from other developers
 *   Online and local 
events:
 Explore learning opportunities at a variety of online and local events
 *   BMC Business 
School:
 Find and register for Web-based training on BMC solutions

Thank you for your interest in BMC Software, and we hope to see you at one of 
our future events.


In other words, no UserWorld of any kind is planned for Calendar Year 2009 
(CY09).

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**

Apparently not only did they botch up the 2008,

They have decided to follow that up with just not trying for 2009

(they don't say it won't happen, just they will not host it which is not

Necessarily the same thing, but this year probably is).



Guess that makes the ARSlist the UserWorld 2009, meeting from now to the end of 
the year,

At least for the BMC BSM/Atrium/Remedy crowd.



I will let others discuss if this is a good fiscal move or not. I think the 
value

Of the conference outweighs the costs, but I only have to pay the bill for me.



In any event, or lack thereof, this means I will be doing the following:



1)   Returning to the Vote for the ARSlist Awards for 2008



2)   Planning for some set of events that can allow us to properly

Do the ARSlist Awards 2009 and provide a method for us all to

Share  our discoveries of 2009. This may mean a multi-city simultaneous 
conference,

Or setting up a virtual conference.



3)   Exploring other on-line avenues to expand what the ARSlist/WWRUG can 
provide

To replace our annual conference networking ability. The first is a FaceBook 
Group

But if folks have other thoughts please let me know





. Daniel

__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___
__Platinum S

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Pierson, Shawn]

I'd like to "third" this.  I was never notified of BMC UserWorld 2009 being 
cancelled, except through the ARSList.  My company too has money set aside for 
training and it is disappointing that we won't have this conference available, 
especially since BMC sales seems to have lost interest in showing us things 
like 7.5 or giving us any information about their products as well.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, January 08, 2009 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**
Susan,

I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.

Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
**
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan
On Thu, Jan 8, 2009 at 12:12 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.

I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.

We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and an 
open exchange of information and ideas, we invite you to explore some of the 
following excellent learning opportunities:

 *   BMC User 
Groups:
 Find and join a user group (for BMC users as well as partners, vendors, and 
other third parties)
 *   The BMC Developer Network: Join the network to 
participate in discussion forums and learn from other developers
 *   Online and local 
events:
 Explore learning opportunities at a variety of online and local events
 *   BMC Business 
School:
 Find and register for Web-based training on BMC solutions

Thank you for your interest in BMC Software, and we hope to see you at one of 
our future events.

In other words, no UserWorld of any kind is planned for Calendar Year 2009 
(CY09).

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
**

Apparently not only did they botch up the 2008,

They have decided to follow that up with just not trying for 2009

(they don't say it won't happen, just they will not host it which is not

Necessarily the same thing, but this year probably is).



Guess that makes the ARSlist the UserWorld 2009, meeting from now to the end of 
the year,

At least for the BMC BSM/Atrium/Remedy crowd.



I will let others discuss if this is a good fiscal move or not. I think the 
value

Of the conference outweighs the costs, but I only have to pay the bill for me.



In any event, or lack thereof, this means I will be doing the following:



1)   Returning to the Vot

Mid-level Remedy developer needed in the DC area.

[michael campbell]

Hello, Dev Technology is looking for a Remedy Developer to add to our team on a 
Gov't contract downtown Washington, DC.   Needs to be a US Citizen, must be 
able to get a clearance (equiv to a secret).
All On-Site work. Would like some ITSM experience, but not required.  We are 
expecting to migrate to ARS 7.1 and ITSM 7x later this year.  Excellent 
benefits and salary. (will do 1099 for the right guy/gal)
solaris/oracle platform. Please send resume or questions to the below email. thx
 
 
 
michael.campb...@devtechnology.com
please go to www.devtechnology.com  for more information about our company, we 
are not a body shop!  We have a small but effective Remedy Practice. 
 
mike
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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Rick Cook]

David, 

I think the "BUW as education" angle was underestimated by BMC.  How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?

I think this decision was hasty and shortsighted.

Rick

Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Shellman, David" 

Date: Thu, 8 Jan 2009 15:25:32 
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards


Susan,

I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.

Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan

On Thu, Jan 8, 2009 at 12:12 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.

I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.

We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and an 
open exchange of information and ideas, we invite you to explore some of the 
following excellent learning opportunities:

 *   BMC User 
Groups:
 Find and join a user group (for BMC users as well as partners, vendors, and 
other third parties)
 *   The BMC Developer Network: Join the network to 
participate in discussion forums and learn from other developers
 *   Online and local 
events:
 Explore learning opportunities at a variety of online and local events
 *   BMC Business 
School:
 Find and register for Web-based training on BMC solutions

Thank you for your interest in BMC Software, and we hope to see you at one of 
our future events.


In other words, no UserWorld of any kind is planned for Calendar Year 2009 
(CY09).

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**

Apparently not only did they botch up the 2008,

They have decided to follow that up with just not trying for 2009

(they don't say it won't happen, just they will not host it which is not

Necessarily the same thing, but this year probably is).



Guess that makes the ARSlist the UserWorld 2009, meeting from now to the end of 
the year,

At least for the BMC BSM/Atrium/Remedy crowd.



I will let others discuss if this is a good fiscal move or not. I think the 
value

Of the conference outweighs the costs, but I only have to pay the bill for me.



In any event, or lack thereof, this means I will be doing the following:



1)   Returning to the Vote for the ARSlist Awards for 2008



2)   Planning for some set of events that can allow us to properly

Do the ARSlist Awards 2009 and provide a method for us all to

Share

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Joe DeSouza]

Exactly.. Instead of assuming that companies/customers will not patronize the 
event, they could have distributed an email opinion poll to its customers to 
get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources allocated by 
the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake of the 
current economic instability.

I would think results of such a poll might have gone a long way in making an 
educated decision rather than arbitrarily canceling the event altogether under 
the assumption that they won't get the mileage they are looking for from an 
event such as this.. Clearly a decision such as this is shortsightedness on 
part of BMC's directors or management...

My 2 cents..

Joe




From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**David, 

I think the "BUW as education" angle was underestimated by BMC. How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?

I think this decision was hasty and shortsighted.

Rick

Sent from my Verizon Wireless BlackBerry

From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

Susan,
 
I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.
 
Dave



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

** 
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan


On Thu, Jan 8, 2009 at 12:12 PM, Easter, David  wrote:

** 
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.  
 
We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and an 
open exchange of information and ideas, we invite you to explore some of the 
following excellent learning opportunities: 
* BMC User Groups: Find and join a user group (for BMC users as well as 
partners, vendors, and other third parties) 
* The BMC Developer Network: Join the network to participate in 
discussion forums and learn from other developers 
* Online and local events: Explore learning opportunities at a variety 
of online and local events 
* BMC Business School: Find and register for Web-based training on BMC 
solutions 

Thank you for your interest in BMC Software, and we hope to see you at one of 
our future events.
 
In other words, no UserWorld of any kind is planned for Calendar Year 2009 
(CY09).
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

** 
Apparently not only did they botch up the 2008,
They have decided to follow that up with just not trying for 2009
(they don't say it won't happen, just they will no

Re: Mid-level Remedy developer needed in the DC area.

[Daniel Thomas]

Mike, 

I attached my resume.  I do not live in the DC area but would be interested in 
discussing this position. 

Dan Thomas
609.261.1732





From: michael campbell 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:34:20 PM
Subject: Mid-level Remedy developer needed in the DC area.

** 
Hello, Dev Technology is looking for a Remedy Developer to add to our team on a 
Gov't contract downtown Washington, DC.   Needs to be a US Citizen, must be 
able to get a clearance (equiv to a secret).
All On-Site work. Would like some ITSM experience, but not required.  We are 
expecting to migrate to ARS 7.1 and ITSM 7x later this year.  Excellent 
benefits and salary. (will do 1099 for the right guy/gal)
solaris/oracle platform. Please send resume or questions to the below email. thx
 
 
 
michael.campb...@devtechnology.com
please go to www.devtechnology.com  for more information about our company, we 
are not a body shop!  We have a small but effective Remedy Practice. 
 
mike__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

___
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Daniel R Thomas Resume2.doc
Description: MS-Word document

Re: Question: Consolidated group notifications

[jham36]

You can create a "dummy" user with the distribution list as it's email
address.  Then put this user in the group that you want to notify.
But I guess you also want the other people to be in that group as well
so they can access the record as a member of the assignee group, but
then they would get the email - so this solution would not work.

Another option is to add a backend form that holds the group name and
email address you want to use.
Add a hidden field on the form you are working on so you can pull the
email adress over from the hidden form.
When the group is selected as the assignee, you can do a lookup on the
hidden form and bring over the email address.  Then in the
notification filter you would send notifications to that email
address.  Just specify that field name in the notify action.
If you are using Remedy ITSM or other OOTB apps, it becomes more
difficult to change something like this without breaking 100 things.
This solution could work for a custom app though.

James

On Jan 8, 2:58 pm, Eli Schilling  wrote:
> Hi list!
>
> We are currently using AR Server 7.0.03 patch 006.  I was wondering if
> there's a way to configure group notifications to use a single email
> address (distribution list) rather than sending individual email
> messages to each group member.  Can this be done via configuration or
> would it require some type of customization?
>
> Thanks!
> Eli
>
> The contents of this message, together with any attachments, are
> intended only for the use of the individual or entity to which they are
> addressed and may contain information that is legally privileged,
> confidential or otherwise exempt from disclosure. If you are not the
> intended recipient, you are prohibited from disseminating, distributing,
> or copying this message or any attachment. If you have received this
> message by mistake, please let the sender know by email reply and
> immediately delete this message, along with any attachments, from your
> system. Thank you.
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Jason Miller]

That is great news!  We were hoping to get a sneak peak and some details as
to when it will be release when Doug is here we haven't had time
to look at the beta.  We look forward to seeing you Doug and
the rest of the BMC folk in a few weeks, it has been a long time since we
had an SDRUG (ah the good old days).

Jason

On Thu, Jan 8, 2009 at 9:58 AM, Easter, David  wrote:

> ** > I believe David is speaking of the SDRUG
>
> Correct.   RUG != UserWorld.
>
> -David J. Easter
>   Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Tanner, Doug
> *Sent:* Thursday, January 08, 2009 9:48 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Doug Mueller Presenting at SDRUG - What to Expect in the
> Upcoming 7.5 Release - February 12, 2009
>
> **
>
> I believe David is speaking of the SDRUG
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Joe DeSouza
> *Sent:* Thursday, January 08, 2009 12:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Doug Mueller Presenting at SDRUG - What to Expect in the
> Upcoming 7.5 Release - February 12, 2009
>
>
>
> So there is going to be a 2009 RUG after all? There were rumors flying on
> the list a couple of days ago that there wasn't going to be one? Or does
> this mean that 7.5 would be released prior to the 2010 RUG? :-)
>
>
>
> Joe
>
>
>  --
>
> *From:* "Easter, David" 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, January 8, 2009 11:09:57 AM
> *Subject:* Re: Doug Mueller Presenting at SDRUG - What to Expect in the
> Upcoming 7.5 Release - February 12, 2009
>
> If all goes as currently expected, AR System 7.5.00 will be generally
> available prior to this RUG.
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Sokol,
> Brian
> Sent: Thu 1/8/2009 7:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Doug Mueller Presenting at SDRUG - What to Expect in the
> Upcoming 7.5 Release - February 12, 2009
>
>
> **
> When is 7.5 supposed to be released? I know it is in open beta now.
>
> Thanks,
> Brian
>
> 
>
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman Mission
> Systems)
> Sent: Wednesday, January 07, 2009 5:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming
> 7.5 Release - February 12, 2009
>
>
> **
>
> Everyone,
>
> We are excited to announce that Doug Mueller, Corporate Architect at BMC,
> will be presenting at the next meeting of the San Diego Remedy User Group
> (SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
> and other topics of interest.
>
> The meeting is being sponsored by QMX Support Services (www.qmxs.com <
> http://www.qmxs.com/> ), with lunch being catered.  Jack-in-the-Box will
> be hosting the event at their facility, located at
>
> 9330 Balboa Ave
> San Diego, CA 92123
>
> Attached is information for the Jack-in-the-Box campus.  Please follow the
> instructions for proper parking at the event.
>
> 11:30am - 11:00pm  Registration, Networking
> 12:00am - 12:30pm  Lunch
> 12:30pm -  2:00pm  Presentation
> 2:00pm -  2:30pm  Networking
>
> If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so
> we can get a proper headcount for catering.
>
> See you there...
>
> Jeff
>
>
>
> DISCLAIMER Important! This message is intended for the above named
> person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
> intended recipient of this e-mail and have received it in error, please
> immediately notify the sender by return email and then delete it from your
> mailbox. This message may be protected by the attorney-client privilege
> and/or work product doctrine. Accessing, copying, disseminating or re-using
> any of the information contained in this e-mail by anyone other than the
> intended recipient is strictly prohibited. Finally, you should check this
> email and any attachments for the presence of viruses,

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Rick Cook]

This decision is evidence thay they are still seeing their customers through 
the BMC glasses rather than the Remedy ones.  I would have thought they had 
learned the difference by now.

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Joe DeSouza 

Date: Thu, 8 Jan 2009 13:03:37 
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards


Exactly.. Instead of assuming that companies/customers will not patronize the 
event, they could have distributed an email opinion poll to its customers to 
get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources allocated by 
the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake of the 
current economic instability.

I would think results of such a poll might have gone a long way in making an 
educated decision rather than arbitrarily canceling the event altogether under 
the assumption that they won't get the mileage they are looking for from an 
event such as this.. Clearly a decision such as this is shortsightedness on 
part of BMC's directors or management...

My 2 cents..

Joe




From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**David, 

I think the "BUW as education" angle was underestimated by BMC. How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?

I think this decision was hasty and shortsighted.

Rick

Sent from my Verizon Wireless BlackBerry

From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

Susan,
 
I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.
 
Dave



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

** 
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan


On Thu, Jan 8, 2009 at 12:12 PM, Easter, David  wrote:

** 
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.  
 
We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and an 
open exchange of information and ideas, we invite you to explore some of the 
following excellent learning opportunities: 
* BMC User Groups: Find and join a user group (for BMC users as well as 
partners, vendors, and other third parties) 
* The BMC Developer Network: Join the network to participate in 
discussion forums and learn from other developers 
* Online and local events: Explore learning opportunities at a variety 
of online and local events 
* BMC Business School: Find and register for Web-based training on BMC 
solutions 

Thank you for your interest in BMC Software, and we hope to see you at one of 
our future events.
 
In other words, no UserWorld of any kind is planned for Calendar Year 2009 
(CY09).
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



F

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Sanford, Claire]

Well... if there was enough time, we could have all descended on the
SDRUG  ;)



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, January 08, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** This decision is evidence thay they are still seeing their customers
through the BMC glasses rather than the Remedy ones. I would have
thought they had learned the difference by now.

Rick 

Sent from my Verizon Wireless BlackBerry



From: Joe DeSouza 
Date: Thu, 8 Jan 2009 13:03:37 -0800
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


Exactly.. Instead of assuming that companies/customers will not
patronize the event, they could have distributed an email opinion poll
to its customers to get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources
allocated by the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake
of the current economic instability.
 
I would think results of such a poll might have gone a long way in
making an educated decision rather than arbitrarily canceling the event
altogether under the assumption that they won't get the mileage they are
looking for from an event such as this.. Clearly a decision such as this
is shortsightedness on part of BMC's directors or management...
 
My 2 cents..
 
Joe



From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards

**David, 

I think the "BUW as education" angle was underestimated by BMC. How can
we evangelize the new BMC stuff to our own companies if we don't get to
see it and talk to the engineers?

I think this decision was hasty and shortsighted.

Rick


Sent from my Verizon Wireless BlackBerry



From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


Susan,
 
I was also signed up for User World 2008 and never received the attached
information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training is not
one of them.  They completely understand the need to keep folks current.
For me User World is considered as part of my training as I have taken
just about all the Remedy courses there are.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** 
FYI ... I had paid for UserWorld 2008 but I have not received the email
described below.
 
Susan


On Thu, Jan 8, 2009 at 12:12 PM, Easter, David 
wrote:


** 
FYI, below is the official statement on the issue.  It was an
E-mail sent out to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic
so please do not question me on things like "Why weren't
non-participants notified?", "Why isn't this posted on the UserWorld
website?", "Why was the decision made?", etc.   The statement below was
made by a VP of Marketing at BMC and thus are not my own words - nor did
I participate in the decision.  The statement applies to the deferred
(and now cancelled) UserWorld 2008, UserWorld in EMEA for 2009 and
UserWorld at the end of 2009.  
 
We at BMC Software appreciate that the current economic
situation has made it difficult for many of our customers, partners, and
vendors to allocate the funds and staff time required for off-site
employee training and continued education. With that in mind, we have
decided not to host the BMC UserWorld conference for 2009.

Since the focus of BMC UserWorld always has been continued IT
learning and an open exchange of information and ideas, we invite you to
explore some of the following excellent learning opportunities: 

*   BMC User Groups
 : Find and join a user group (for BMC users as well as
partners, vendors, and other third parties) 
*   The BMC Developer Network  :
Join the network to participate in discussion forums and learn from
other developers 
*   Online and local events
 : Explore learning opportunities at a variety of online and
local events 
*   BMC Business School

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Jason Miller]

Ouch!  However I must admit we don't just run the latest server patch on a
whim to see if it fixes our issue anymore.  Granted this not "best practice"
(before days of config/change management) but there was a certain trust in
the patches that has since faded.

Jason

On Thu, Jan 8, 2009 at 7:53 AM, bruce sisk  wrote:

> **
>
> a well deserved dig...I discover new remedisms everyday...
>
> Bruce Sisk
>
> BFS Enterprises
>
>
> -Original Message-
> From: LJ Longwing
> Sent: Jan 8, 2009 10:47 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to
> Expect in the Upcoming 7.5 Release - February 12, 2009
>
> ** I couldn't tell if that was a dig or serious...:)
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* Thursday, January 08, 2009 8:33 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What
> to Expect in the Upcoming 7.5 Release - February 12, 2009
>
> **
>
> Really?
>
>
>
> I should thing they'd get 7.0 out of beta first?
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sokol, Brian
> *Sent:* Thursday, January 08, 2009 10:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to
> Expect in the Upcoming 7.5 Release - February 12, 2009
>
>
>
> When is 7.5 supposed to be released? I know it is in open beta now.
>
>
>
> Thanks,
>
> Brian
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jeff Lockemy (Northrop Grumman Mission
> Systems)
> *Sent:* Wednesday, January 07, 2009 5:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Doug Mueller Presenting at SDRUG - What to Expect in the
> Upcoming 7.5 Release - February 12, 2009
>
> **
>
> Everyone,
>
>
>
> We are excited to announce that Doug Mueller, Corporate Architect at BMC,
> will be presenting at the next meeting of the San Diego Remedy User Group
> (SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
> and other topics of interest.
>
>
>
> The meeting is being sponsored by QMX Support Services (www.qmxs.com),
> with lunch being catered.  Jack-in-the-Box will be hosting the event at
> their facility, located at:
>
>
>
> 9330 Balboa Ave
>
> San Diego, CA 92123
>
>
>
> Attached is information for the Jack-in-the-Box campus.  Please follow the
> instructions for proper parking at the event.
>
>
>
> 11:30am - 11:00pm   Registration, Networking
>
> 12:00am - 12:30pm   Lunch
>
> 12:30pm -  2:00pm   Presentation
>
>  2:00pm -  2:30pm   Networking
>
>
>
> If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so
> we can get a proper headcount for catering.
>
>
>
> See you there…
>
>
>
> Jeff
>
>
>
>
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html_Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
>
> 
> PeoplePC Online
> A better way to Internethttp://www.peoplepc.com
>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>

___
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Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Meyer, Jennifer L]

In all fairness, perhaps BMC probably doesn't have the resources to host such 
an event this year?  They just laid off hundreds of employees across the board.

Events like this take man-hours to organize that BMC probably thinks might be 
put to more profitable tasks, like fixing bugs in their current offerings and 
testing their new offerings.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, January 08, 2009 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with 
the ARSlist Awards

This decision is evidence they are still seeing their customers through the BMC 
glasses rather than the Remedy ones. I would have thought they had learned the 
difference by now.

Rick
Sent from my Verizon Wireless BlackBerry

From: Joe DeSouza
Date: Thu, 8 Jan 2009 13:03:37 -0800
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
Exactly.. Instead of assuming that companies/customers will not patronize the 
event, they could have distributed an email opinion poll to its customers to 
get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources allocated by 
the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake of the 
current economic instability.

I would think results of such a poll might have gone a long way in making an 
educated decision rather than arbitrarily canceling the event altogether under 
the assumption that they won't get the mileage they are looking for from an 
event such as this.. Clearly a decision such as this is shortsightedness on 
part of BMC's directors or management...

My 2 cents..

Joe


From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**David,

I think the "BUW as education" angle was underestimated by BMC. How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry

From: "Shellman, David"
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
Susan,

I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.

Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
**
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan
On Thu, Jan 8, 2009 at 12:12 PM, Easter, David  wrote:
**
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.

I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.

We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.

Since the focus of BMC UserWorld always has been continued IT learning and an 
open exchange of information and ideas, we invite you to explore some of the 
following excellent learning opportunities:
* BMC User Groups: Find and join a user group (for BMC users as well as 
partners, vendors, and other third parties)
* The BMC Developer Network: Join the network to participate in discussion 
forums and learn from other developers
* Online and local events: Explore learning opportunities at a variety of 
online and local events
* BMC Business School: Find and register for Web-based training on BMC solutions

Th

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Susan Palmer]

I'm disappointed, but alarmingly I also find I'm not surprised.  Since these
are my education dollars allotment I am at least thankful they are letting
us know early so that if we want to pursue another education direction we
can plan that.  Lost those dollars last year.

We'll have to step up our regional RUG activity.  I've already put in motion
the planning stages for one for MidWest RUG in the Chicago area.  Since 7.5
will be out in a month at least there will be something new to talk about.

It's a shame that maybe the other sides of the BMC business are not strong
enough to sustain UserWorld.  It would be nice to go back to a simpler RUG
format.  Drop the bells and whistles, doesn't have to be huge, keep
it simple, go back to the old playbook!

Susan




On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza  wrote:

> **
> Exactly.. Instead of assuming that companies/customers will not patronize
> the event, they could have distributed an email opinion poll to its
> customers to get a feel of:
> 1) Whether they are willing to attend
> 2) Willing to attend and have the necessary financial resources allocated
> by the company towards such events
> 3) Opinion of the customers if they decided to cancel the event in wake of
> the current economic instability.
>
> I would think results of such a poll might have gone a long way in making
> an educated decision rather than arbitrarily canceling the event altogether
> under the assumption that they won't get the mileage they are looking for
> from an event such as this.. Clearly a decision such as this is
> shortsightedness on part of BMC's directors or management...
>
> My 2 cents..
>
> Joe
>
>  --
> *From:* Rick Cook 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, January 8, 2009 3:40:30 PM
> *Subject:* Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
> **David,
>
> I think the "BUW as education" angle was underestimated by BMC. How can we
> evangelize the new BMC stuff to our own companies if we don't get to see it
> and talk to the engineers?
>
> I think this decision was hasty and shortsighted.
>
> Rick
>
> Sent from my Verizon Wireless BlackBerry
>
> --
> *From*: "Shellman, David"
> *Date*: Thu, 8 Jan 2009 15:25:32 -0500
> *To*: 
> *Subject*: Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
> Susan,
>
> I was also signed up for User World 2008 and never received the attached
> information concerning User World 2009.
>
> Our company has cut back on a lot of things.  However training is not one
> of them.  They completely understand the need to keep folks current.  For me
> User World is considered as part of my training as I have taken just about
> all the Remedy courses there are.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Thursday, January 08, 2009 3:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
> ** FYI ... I had paid for UserWorld 2008 but I have not received the email
> described below.
>
> Susan
>
> On Thu, Jan 8, 2009 at 12:12 PM, Easter, David wrote:
>
>> ** FYI, below is the official statement on the issue.  It was an E-mail
>> sent out to folks who signed up for UserWorld 2008.
>>
>> I will post this, but I have no further information on the topic so please
>> do not question me on things like "Why weren't non-participants notified?",
>> "Why isn't this posted on the UserWorld website?", "Why was the decision
>> made?", etc.   The statement below was made by a VP of Marketing at BMC and
>> thus are not my own words - nor did I participate in the decision.  The
>> statement applies to the deferred (and now cancelled) UserWorld 2008,
>> UserWorld in EMEA for 2009 and UserWorld at the end of 2009.
>>
>> We at BMC Software appreciate that the current economic situation has made
>> it difficult for many of our customers, partners, and vendors to allocate
>> the funds and staff time required for off-site employee training and
>> continued education. With that in mind, we have decided not to host the BMC
>> UserWorld conference for 2009.
>>
>> Since the focus of BMC UserWorld always has been continued IT learning and
>> an open exchange of information and ideas, we invite you to explore some of
>> the following excellent learning opportunities:
>>
>>- BMC User 
>> Groups:
>>Find and join a user group (for BMC users as well as partners, vendors, 
>> and
>>other third parties)
>>- The BMC Developer Network : Join the
>>network to participate in discussion forums and learn from other 
>> developers
>>- Online and local 
>> events:

Loading Operational/Product Categories into ITSM V7

[SPrasad]

Hi All,

We are searching for ways to load to Operational/Product Categories into
ITSM V7. We have had problems with Data Management Tool so we are looking
for other options. Has anybody ever imported Ope/Prod categories into V7
with the help of other options? I thought of loading manually but I am not
sure about where to start and forms we need to load with the same data. Can
some body tell me the list of forms we need update with the help of Remedy
Import?

I really appreciate your time and help with this.

Thanks
Prasad 
-- 
View this message in context: 
http://www.nabble.com/Loading-Operational-Product-Categories-into-ITSM-V7-tp21361567p21361567.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Joe DeSouza]

Yea but its not like they are paying 100% of the cost by themselves. They get 
partly sponsored by third party vendors, we pay our bit if we are to attend. 
And in the end whatever the deficit is could be seen as money spent towards 
marketing which they have to anyways to keep their product like among the 
recognized brand names.

And with the market the way it is, I'm pretty sure there would be hotels out 
there willing to lower a bar or two to reduce the cost of the event if they saw 
an opportunity to sell not just a conference hall but also a few 100 rooms to 
the attendees..

Joe



From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 4:38:16 PM
Subject: Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on 
with the ARSlist Awards

In all fairness, perhaps BMC probably doesn't have the resources to host such 
an event this year?  They just laid off hundreds of employees across the board.

Events like this take man-hours to organize that BMC probably thinks might be 
put to more profitable tasks, like fixing bugs in their current offerings and 
testing their new offerings.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, January 08, 2009 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with 
the ARSlist Awards

This decision is evidence they are still seeing their customers through the BMC 
glasses rather than the Remedy ones. I would have thought they had learned the 
difference by now.

Rick
Sent from my Verizon Wireless BlackBerry

From: Joe DeSouza
Date: Thu, 8 Jan 2009 13:03:37 -0800
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
Exactly.. Instead of assuming that companies/customers will not patronize the 
event, they could have distributed an email opinion poll to its customers to 
get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources allocated by 
the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake of the 
current economic instability.

I would think results of such a poll might have gone a long way in making an 
educated decision rather than arbitrarily canceling the event altogether under 
the assumption that they won't get the mileage they are looking for from an 
event such as this.. Clearly a decision such as this is shortsightedness on 
part of BMC's directors or management...

My 2 cents..

Joe


From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**David,

I think the "BUW as education" angle was underestimated by BMC. How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry

From: "Shellman, David"
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
Susan,

I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.

Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
**
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.

Susan
On Thu, Jan 8, 2009 at 12:12 PM, Easter, David  wrote:
**
FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.

I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.  The statement below was made by a VP of Marketing at BMC and thus are not 
my own words - nor did I participate in the decision.  The statement applies to 
the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA for 2009 and 
UserWorld at the end of 2009.

We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, part

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Drew Shuller]

lol

>
> Events like this take man-hours to organize that BMC probably thinks
might be put to more profitable tasks, like fixing bugs in their current
> offerings and testing their new offerings.
>

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Re: Loading Operational/Product Categories into ITSM V7

[Joe DeSouza]

What problems did you have with the DM tools?

With a few tweaks I was able to use even the beta version of it before the full 
release of that tool. The full release I hear works pretty good with a few 
issues that aren't really show stoppers. Few customizations to the code and you 
can get it to work..

Joe




From: SPrasad 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 4:42:09 PM
Subject: Loading Operational/Product Categories into ITSM V7

Hi All,

We are searching for ways to load to Operational/Product Categories into ITSM 
V7. We have had problems with Data Management Tool so we are looking for other 
options. Has anybody ever imported Ope/Prod categories into V7 with the help of 
other options? I thought of loading manually but I am not sure about where to 
start and forms we need to load with the same data. Can some body tell me the 
list of forms we need update with the help of Remedy Import?

I really appreciate your time and help with this.

Thanks
Prasad



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Re: Loading Operational/Product Categories into ITSM V7

[Rick Cook]

Effective Technology's data load tool is very good at that.

Rick
--Original Message--
From: SPrasad
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: Loading Operational/Product Categories into ITSM V7
Sent: Jan 8, 2009 1:42 PM

Hi All,

We are searching for ways to load to Operational/Product Categories into
ITSM V7. We have had problems with Data Management Tool so we are looking
for other options. Has anybody ever imported Ope/Prod categories into V7
with the help of other options? I thought of loading manually but I am not
sure about where to start and forms we need to load with the same data. Can
some body tell me the list of forms we need update with the help of Remedy
Import?

I really appreciate your time and help with this.

Thanks
Prasad 
-- 
View this message in context: 
http://www.nabble.com/Loading-Operational-Product-Categories-into-ITSM-V7-tp21361567p21361567.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Sent from my Verizon Wireless BlackBerry

How to create many entries in Remedy form at a time from C# code?

[maggie2007]

How to create many entries in Remedy form at a time from C# code?
 
I need to  create many entries in Remedy form which is on customer's Remedy
server (note: I cannot use Remedy Administrator).
 
Similar like SQL server bulk insert. Is there any such command or functions?
 
If not, the only way is to loop for each entry, call Remedy C# API
CreateEntry? I just worry that this will be slow.

-- 
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Chicago SUPER mid-west RUG

[michael campbell]

Susan, lets plan on maybe expanding your mid-west rug in chicago into a couple 
day deal.  I think I can get RMI Solutions to do some training and I might be 
able to get a couple sponsors to pay for that training. I understand why BMC 
made the decision they did, but I think we can still get alot of interest for a 
Green RUG meeting in Chicago this fall. Might have to be a thursday night thru 
saturday venue.  I think there are several BMC partners that will also 
participate and I don't think we need to scrap this thing too fast. Even if we 
only get a couple hundred folks for two days of hard Remedy knowledge transfer 
it would be good.  thoughts
 
Mike Campbell
Dev Technology



Date: Thu, 8 Jan 2009 15:40:47 -0600From: Subject: Re: Other shoe just fell, no 
UserWorld 2009, so on with the ARSlist AwardsTo: arsl...@arslist.org** 
I'm disappointed, but alarmingly I also find I'm not surprised.  Since these 
are my education dollars allotment I am at least thankful they are letting us 
know early so that if we want to pursue another education direction we can plan 
that.  Lost those dollars last year.
 
We'll have to step up our regional RUG activity.  I've already put in motion 
the planning stages for one for MidWest RUG in the Chicago area.  Since 7.5 
will be out in a month at least there will be something new to talk about.
 
It's a shame that maybe the other sides of the BMC business are not strong 
enough to sustain UserWorld.  It would be nice to go back to a simpler RUG 
format.  Drop the bells and whistles, doesn't have to be huge, keep it simple, 
go back to the old playbook!
 
Susan
 
 
On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza  wrote:
** 



Exactly.. Instead of assuming that companies/customers will not patronize the 
event, they could have distributed an email opinion poll to its customers to 
get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources allocated by 
the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake of the 
current economic instability.
 
I would think results of such a poll might have gone a long way in making an 
educated decision rather than arbitrarily canceling the event altogether under 
the assumption that they won't get the mileage they are looking for from an 
event such as this.. Clearly a decision such as this is shortsightedness on 
part of BMC's directors or management...
 
My 2 cents..
 
Joe



From: Rick Cook To: arsl...@arslist.orgsent: Thursday, 
January 8, 2009 3:40:30 PM 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards**David, 


I think the "BUW as education" angle was underestimated by BMC. How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?I think this decision was hasty and shortsighted.Rick
Sent from my Verizon Wireless BlackBerry


From: "Shellman, David" Date: Thu, 8 Jan 2009 15:25:32 -0500To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so 
on with the ARSlist Awards

Susan,
 
I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.
 
Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan PalmerSent: Thursday, January 
08, 2009 3:20 PMTo: arsl...@arslist.orgsubject: Re: Other shoe just fell, no 
UserWorld 2009, so on with the ARSlist Awards
** 
FYI ... I had paid for UserWorld 2008 but I have not received the email 
described below.
 
Susan
On Thu, Jan 8, 2009 at 12:12 PM, Easter, David  wrote:
** 

FYI, below is the official statement on the issue.  It was an E-mail sent out 
to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic so please do 
not question me on things like "Why weren't non-participants notified?", "Why 
isn't this posted on the UserWorld website?", "Why was the decision made?", 
etc.   The statement below was made by a VP of Marketing at BMC and thus are 
not my own words - nor did I participate in the decision.  The statement 
applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA 
for 2009 and UserWorld at the end of 2009.  
 
We at BMC Software appreciate that the current economic situation has made it 
difficult for many of our customers, partners, and vendors to allocate the 
funds and staff time required for off-site employee training and continued 
education. With that in mind, we have decided not to host the BMC UserWorld 
conference for 2009.Since the focus of BMC UserWorld always has been continued 
IT learning and an open exchange of information and i

Re: Broken RKM after Mid Tier patch

[Joe DeSouza]

Not sure if you got an answer to this, but you got to move all the jar files 
containing common classes to the common folder that tomcat uses.

Let me know if you still need help on this one

Cheers

Joe





From: Jason Miller 
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 9, 2008 7:11:33 PM
Subject: Broken RKM after Mid Tier patch

** Ok, does anybody know special secret to making RKM work again after patching 
Mid Tier?  I remembered after the fact that patching MT will break RKM and I 
don't remember the secret handshake to making it work again.

I thought that you need to copy the arapi71.jar and arutil71.jar files out of 
C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program 
Files\Apache Software Foundation\Tomcat 5.5\common\lib.  After starting Tomcat 
RKM still cannot authenticate to our Remedy server.

Getting the following errors in the RKM log

9-Dec-08 15:46:54 *  ERROR: kms.config.diagnostics.Diagnostics: <*> 
Problem/Error 'REMEDY_MISSING_LIBRARY'  Linkage Error: ARInitialization
09-Dec-08 15:46:55 *  ERROR: kms.config.diagnostics.Diagnostics: Failed to 
create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization
    at com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
    at com.bmc.arsys.api.Proxy.(Unknown Source)
    at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)



This is a widely known issue but why is it so hard to find the details to make 
this work?  I couldn't find any documentation in the BMC KB and it isn't in the 
documentation.


Jason




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Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Guillaume Rheault]

Marketing and sales organizations are normally substantial organizations with 
big budgets. Not surprisingly, many CEOs come in fact from marketing and sales. 
However, I would like to speculate that a conference where you actually have 
customers interacting with product managers demoing the new stuff, showcasing 
integrations, etc, would be much more cost effective than regular advertising, 
and with a lot more value

As I said, in my previous post, Oracle is doing three main events this year, 
one of which is in Latin America (Brazil). BMC cannot have one in the 
US/Canada? BTW in the previous BUWs, there were a lot of Europeans and Latin 
Americans too 

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Thu 01/08/09 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on 
with the ARSlist Awards
 
Yea but its not like they are paying 100% of the cost by themselves. They get 
partly sponsored by third party vendors, we pay our bit if we are to attend. 
And in the end whatever the deficit is could be seen as money spent towards 
marketing which they have to anyways to keep their product like among the 
recognized brand names.

And with the market the way it is, I'm pretty sure there would be hotels out 
there willing to lower a bar or two to reduce the cost of the event if they saw 
an opportunity to sell not just a conference hall but also a few 100 rooms to 
the attendees..

Joe



From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 4:38:16 PM
Subject: Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on 
with the ARSlist Awards

In all fairness, perhaps BMC probably doesn't have the resources to host such 
an event this year?  They just laid off hundreds of employees across the board.

Events like this take man-hours to organize that BMC probably thinks might be 
put to more profitable tasks, like fixing bugs in their current offerings and 
testing their new offerings.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, January 08, 2009 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with 
the ARSlist Awards

This decision is evidence they are still seeing their customers through the BMC 
glasses rather than the Remedy ones. I would have thought they had learned the 
difference by now.

Rick
Sent from my Verizon Wireless BlackBerry

From: Joe DeSouza
Date: Thu, 8 Jan 2009 13:03:37 -0800
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
Exactly.. Instead of assuming that companies/customers will not patronize the 
event, they could have distributed an email opinion poll to its customers to 
get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources allocated by 
the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake of the 
current economic instability.

I would think results of such a poll might have gone a long way in making an 
educated decision rather than arbitrarily canceling the event altogether under 
the assumption that they won't get the mileage they are looking for from an 
event such as this.. Clearly a decision such as this is shortsightedness on 
part of BMC's directors or management...

My 2 cents..

Joe


From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards

**David,

I think the "BUW as education" angle was underestimated by BMC. How can we 
evangelize the new BMC stuff to our own companies if we don't get to see it and 
talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry

From: "Shellman, David"
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist 
Awards
Susan,

I was also signed up for User World 2008 and never received the attached 
information concerning User World 2009.

Our company has cut back on a lot of things.  However training is not one of 
them.  They completely understand the need to keep folks current.  For me User 
World is considered as part of my training as I have taken just about all the 
Remedy courses there are.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so o

Two SLAs are attached into incidents

[Jojy Jose]

Hi,

Sometimes i am receiving 302 error when i assign calls to a specific 
assignee group. I compared the incident which saved without error and
with 
error and the difference i could understand is

Incident without error - Only one SLA is attached and that SLA is the 
correct one defined for this assignee group

Incident with error - Two SLAs are attached. One defined for the
assignee 
group and other one is the 'DEFAULT P1(P2/P3)' SLA

I am new to the SLM module and i am not sure why system is trying to
attach 
two SLAs to specific incidents. Can someone help me?

AR system server 7.0.1
ITSM 7.0.2 patch 4
AIX Unix/Oracle 10g

With Regards
- Jo -


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Re: Broken RKM after Mid Tier patch

[Jason Miller]

Thanks Joe!  I was copying instead of moving the files to the common
folder.  Once I deleted the originals all was well.

Jason

On Thu, Jan 8, 2009 at 2:07 PM, Joe DeSouza  wrote:

> **
> Not sure if you got an answer to this, but you got to move all the jar
> files containing common classes to the common folder that tomcat uses.
>
> Let me know if you still need help on this one
>
> Cheers
>
> Joe
>
>  --
> *From:* Jason Miller 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, December 9, 2008 7:11:33 PM
> *Subject:* Broken RKM after Mid Tier patch
>
> ** Ok, does anybody know special secret to making RKM work again after
> patching Mid Tier?  I remembered after the fact that patching MT will break
> RKM and I don't remember the secret handshake to making it work again.
>
>
> I thought that you need to copy the arapi71.jar and arutil71.jar files out
> of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in
> C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib.  After
> starting Tomcat RKM still cannot authenticate to our Remedy server.
>
> Getting the following errors in the RKM log
>
> 9-Dec-08 15:46:54 *  ERROR: kms.config.diagnostics.Diagnostics: <*>
> Problem/Error 'REMEDY_MISSING_LIBRARY'  Linkage Error: ARInitialization
> 09-Dec-08 15:46:55 *  ERROR: kms.config.diagnostics.Diagnostics: Failed to
> create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization
> at com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
> at com.bmc.arsys.api.Proxy.(Unknown Source)
> at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
> 
>
> 
> This is a widely known issue but why is it so hard to find the details to
> make this work?  I couldn't find any documentation in the BMC KB and it
> isn't in the documentation.
> 
>
> Jason
>
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Re: Chicago SUPER mid-west RUG

[Susan Palmer]

I think we're on our way.  I believe I may have a basic sponsor lined up,
don't want to publish until there is a commitment but I'm confident.  I was
thinking more like March and you won't see much green here then  !

Anyone have ideas please send them to me at suzanpal...@gmail.com or
spal...@shoppertrak.com  Would certainly love the input!!

We'll also be using our website http://www.remedyusergroups.com/site/ once I
get a little more info together.  In the meantime, you all might want to
consider registering there if you haven't already and be sure to indicate
MWRUG under news.

Thanks,
Susan

On Thu, Jan 8, 2009 at 4:01 PM, michael campbell wrote:

> ** Susan, lets plan on maybe expanding your mid-west rug in chicago into a
> couple day deal.  I think I can get RMI Solutions to do some training and I
> might be able to get a couple sponsors to pay for that training. I
> understand why BMC made the decision they did, but I think we can still get
> alot of interest for a Green RUG meeting in Chicago this fall. Might have to
> be a thursday night thru saturday venue.  I think there are several BMC
> partners that will also participate and I don't think we need to scrap this
> thing too fast. Even if we only get a couple hundred folks for two days of
> hard Remedy knowledge transfer it would be good.  thoughts
>
> Mike Campbell
> Dev Technology
>
>
> --
>
> Date: Thu, 8 Jan 2009 15:40:47 -0600
> From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
> To: arslist@ARSLIST.ORG
>
> **
> I'm disappointed, but alarmingly I also find I'm not surprised.  Since
> these are my education dollars allotment I am at least thankful they are
> letting us know early so that if we want to pursue another education
> direction we can plan that.  Lost those dollars last year.
>
> We'll have to step up our regional RUG activity.  I've already put in
> motion the planning stages for one for MidWest RUG in the Chicago area.
> Since 7.5 will be out in a month at least there will be something new to
> talk about.
>
> It's a shame that maybe the other sides of the BMC business are not strong
> enough to sustain UserWorld.  It would be nice to go back to a simpler RUG
> format.  Drop the bells and whistles, doesn't have to be huge, keep
> it simple, go back to the old playbook!
>
> Susan
>
>
>
>
> On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza  wrote:
>
> **
> Exactly.. Instead of assuming that companies/customers will not patronize
> the event, they could have distributed an email opinion poll to its
> customers to get a feel of:
> 1) Whether they are willing to attend
> 2) Willing to attend and have the necessary financial resources allocated
> by the company towards such events
> 3) Opinion of the customers if they decided to cancel the event in wake of
> the current economic instability.
>
> I would think results of such a poll might have gone a long way in making
> an educated decision rather than arbitrarily canceling the event altogether
> under the assumption that they won't get the mileage they are looking for
> from an event such as this.. Clearly a decision such as this is
> shortsightedness on part of BMC's directors or management...
>
> My 2 cents..
>
> Joe
>
>  --
> *From:* Rick Cook 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, January 8, 2009 3:40:30 PM
> *Subject:* Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
> **David,
>
> I think the "BUW as education" angle was underestimated by BMC. How can we
> evangelize the new BMC stuff to our own companies if we don't get to see it
> and talk to the engineers?
>
> I think this decision was hasty and shortsighted.
>
> Rick
> Sent from my Verizon Wireless BlackBerry
> --
> *From*: "Shellman, David"
> *Date*: Thu, 8 Jan 2009 15:25:32 -0500
> *To*: 
> *Subject*: Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
>
> Susan,
>
> I was also signed up for User World 2008 and never received the attached
> information concerning User World 2009.
>
> Our company has cut back on a lot of things.  However training is not one
> of them.  They completely understand the need to keep folks current.  For me
> User World is considered as part of my training as I have taken just about
> all the Remedy courses there are.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Thursday, January 08, 2009 3:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Other shoe just fell, no UserWorld 2009, so on with the
> ARSlist Awards
>
> ** FYI ... I had paid for UserWorld 2008 but I have not received the email
> described below.
>
> Susan
>
> On Thu, Jan 8, 2009 at 12:12 PM, Easter, David wrote:
>
> ** FYI, below is the official statement on the issue.  It was an E-mail
> sent out to folks who signed up 

Re: Broken RKM after Mid Tier patch

[Joe DeSouza]

Yup they can't be in both the places.. you either move or rename the original 
after copying which is generally what I do so when you upgrade you know exactly 
which files will offend the tomcat server.

Cheers

Joe





From: Jason Miller 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 5:32:02 PM
Subject: Re: Broken RKM after Mid Tier patch

** Thanks Joe!  I was copying instead of moving the files to the common 
folder.  Once I deleted the originals all was well.

Jason


On Thu, Jan 8, 2009 at 2:07 PM, Joe DeSouza  wrote:

** 
Not sure if you got an answer to this, but you got to move all the jar files 
containing common classes to the common folder that tomcat uses.

Let me know if you still need help on this one

Cheers

Joe





From: Jason Miller 
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 9, 2008 7:11:33 PM 

Subject: Broken RKM after Mid Tier patch

** Ok, does anybody know special secret to making RKM work again after patching 
Mid Tier?  I remembered after the fact that patching MT will break RKM and I 
don't remember the secret handshake to making it work again. 


I thought that you need to copy the arapi71.jar and arutil71.jar files out of 
C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program 
Files\Apache Software Foundation\Tomcat 5.5\common\lib.  After starting Tomcat 
RKM still cannot authenticate to our Remedy server.

Getting the following errors in the RKM log

9-Dec-08 15:46:54 *  ERROR: kms.config.diagnostics.Diagnostics: <*> 
Problem/Error 'REMEDY_MISSING_LIBRARY'  Linkage Error: ARInitialization
09-Dec-08 15:46:55 *  ERROR: kms.config.diagnostics.Diagnostics: Failed to 
create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization
    at com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
    at com.bmc.arsys.api.Proxy.(Unknown Source)
    at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)



This is a widely known issue but why is it so hard to find the details to make 
this work?  I couldn't find any documentation in the BMC KB and it isn't in the 
documentation.


Jason




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Re: Loading Operational/Product Categories into ITSM V7

[bruce sisk]

I have worked with the Effective Tech tool...works pretty good.

-Original Message-
>From: Rick Cook 
>Sent: Jan 8, 2009 4:51 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Loading Operational/Product Categories into ITSM V7
>
>Effective Technology's data load tool is very good at that.
>
>Rick
>--Original Message--
>From: SPrasad
>Sender: Action Request System discussion list(ARSList)
>To: arslist@ARSLIST.ORG
>ReplyTo: arslist@ARSLIST.ORG
>Subject: Loading Operational/Product Categories into ITSM V7
>Sent: Jan 8, 2009 1:42 PM
>
>Hi All,
>
>We are searching for ways to load to Operational/Product Categories into
>ITSM V7. We have had problems with Data Management Tool so we are looking
>for other options. Has anybody ever imported Ope/Prod categories into V7
>with the help of other options? I thought of loading manually but I am not
>sure about where to start and forms we need to load with the same data. Can
>some body tell me the list of forms we need update with the help of Remedy
>Import?
>
>I really appreciate your time and help with this.
>
>Thanks
>Prasad 
>-- 
>View this message in context: 
>http://www.nabble.com/Loading-Operational-Product-Categories-into-ITSM-V7-tp21361567p21361567.html
>Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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>
>
>Sent from my Verizon Wireless BlackBerry



PeoplePC Online
A better way to Internet
http://www.peoplepc.com

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Respuesta automatica de Ruben Arellano

[Ruben Arellano]

Entre el 10 de Diciembre y el 12 de Enero estare disfrutando mi periodo 
vacacional.

Cualquier requerimiento puedes contactar a Esther Salem(e...@djcs.com.ve)

Este mensaje no esta siendo reenviado

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FW: Message on Approval Console

[Sucharita SINGHAL]

Hello Support,

Any updates on the same?
Please feel free to ask if any other input is required from my side?

Thanks
Regards
Sucharita
-Original Message-
From: ssinghal [mailto:sucharita.sing...@st.com] 
Sent: Thursday, January 08, 2009 10:38 AM
To: 'Action Request System discussion list(ARSList)'
Cc: 'Sicom HD (sicom...@st.com)'
Subject: Message on Approval Console

Hello All,

We are facing a problem while approving a request from 
'CHG:ChangeJoinAPDetailSignature' from web console..

When an approver updates the status of request to 'approved' and then saves it, 
he gets a message saying 'The record has been updated by another user since you 
retrieved it.Do you want to overwrite the changes made by another user.'

While if the same is done through native console, no such message comes and the 
record is saved.

Can anyone suggest the reason for the same and also the solution to avoid this 
message?

Thanks and regards
Sucharita

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