[JAWS-Users] amazon accessibility
Thanks to those who answered my Amazon accessibility question. Regards: Ted Larson For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon accessibility question
Ted, If you go to the mobile Amazon site, which is the "accessible" site, at Http://www.amazon.com/access Personally, I don't like that site, as they often truncate the descriptions and reviews so that you have to click on links to expand those relevant areas. I've leared to navigate the regular site through judicious use of quick-navigation keys like finding lists, headings, tables, etc. Steve Lansing, MI - Original Message - From: To: Sent: Saturday, July 07, 2018 10:34 PM Subject: [JAWS-Users] amazon accessibility question Dear List: I am new to using amazon.com. From an AccessWorld article, I understand there is a more accessible version of amazon.com. I went to what I believe is the accessible site but I cannot tell the difference between the two. How can I tell if I have the accessible version? Perhaps I have the wrong address. Here is the address that I entered: https://www.amazon.com/gp/aw/h.html Thanks for any clarification. Regards: Ted Larson For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon accessibility question
When you go to amazon.com on top there is a link title accessibility or something like that. Go there. I do not use it because jaws works well with it. Using jaws 2018 and w10 and google. Works well with IE 11. -Original Message- From: tedlarson1...@charter.net Sent: Saturday, July 7, 2018 9:34 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon accessibility question Dear List: I am new to using amazon.com. From an AccessWorld article, I understand there is a more accessible version of amazon.com. I went to what I believe is the accessible site but I cannot tell the difference between the two. How can I tell if I have the accessible version? Perhaps I have the wrong address. Here is the address that I entered: https://www.amazon.com/gp/aw/h.html Thanks for any clarification. Regards: Ted Larson For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon accessibility question
Dear List: I am new to using amazon.com. From an AccessWorld article, I understand there is a more accessible version of amazon.com. I went to what I believe is the accessible site but I cannot tell the difference between the two. How can I tell if I have the accessible version? Perhaps I have the wrong address. Here is the address that I entered: https://www.amazon.com/gp/aw/h.html Thanks for any clarification. Regards: Ted Larson For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon and accessibility
I have much trouble with IE and Windows 7, not so much when using IE with Windows 10. Tom -Original Message- From: Cher Bosch Sent: Monday, April 16, 2018 1:58 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon and accessibility Yes, I now use IE11 very little for the reasons you stated. Cher -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Sunday, April 15, 2018 10:53 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon and accessibility
Yes, I now use IE11 very little for the reasons you stated. Cher -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Sunday, April 15, 2018 10:53 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon and accessibility
But it would still come Dave, this is no hindrance to its arrival. I just don't receive the message, whereas a receive everything else from everywhere, including large sites. Take care, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave...Oregonian Sent: Monday, April 16, 2018 6:02 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Hello Takis , I notice that in my email, your email address is showing up as Greek letters, and not standard Arabic characters. This might explain the problem. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Panagiotis Antonopoulos" <panto...@windtools.gr> To: <jaws-users-list@jaws-users.com> Sent: Monday, April 16, 2018 07:16 Subject: Re: [JAWS-Users] Amazon and accessibility Hello Pam, No, I check it all the time. Just one suspicion I have though unlikelz, is that some sillz securitz option maz be considering mz name pantonop for Panagiotis Antonopoulos as something like pant etc and throws it out. But I have never had such an issue with anz other sites. Take care, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Ekstrand, Pamela A. -ND Sent: Monday, April 16, 2018 4:55 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Takis, Is it possible that the email from Amazon with the verification code ended up in a spam or junk folder rather than in your inbox? Pam From: JAWS-Users-List [jaws-users-list-boun...@jaws-users.com] on behalf of Panagiotis Antonopoulos [panto...@windtools.gr] Sent: Monday, April 16, 2018 1:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Hi Judy/all, Because I sent something similar to our group, I do not know if your reference concerned my posting (a male in that case), but I never received a reply and I have still problems with Amazon, being unable to access my account from my new Lenovo computer, because they need verification, and the purported code sent to my email address just never reaches me so that I can continue. I also wrote to their helpdesk and received no reply so far. So, I am really puzzled as it only happens with Amazon. Greetings from Greece, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Monday, April 16, 2018 5:53 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon and accessibility
Hello Takis , I notice that in my email, your email address is showing up as Greek letters, and not standard Arabic characters. This might explain the problem. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Panagiotis Antonopoulos" <panto...@windtools.gr> To: <jaws-users-list@jaws-users.com> Sent: Monday, April 16, 2018 07:16 Subject: Re: [JAWS-Users] Amazon and accessibility Hello Pam, No, I check it all the time. Just one suspicion I have though unlikelz, is that some sillz securitz option maz be considering mz name pantonop for Panagiotis Antonopoulos as something like pant etc and throws it out. But I have never had such an issue with anz other sites. Take care, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Ekstrand, Pamela A. -ND Sent: Monday, April 16, 2018 4:55 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Takis, Is it possible that the email from Amazon with the verification code ended up in a spam or junk folder rather than in your inbox? Pam From: JAWS-Users-List [jaws-users-list-boun...@jaws-users.com] on behalf of Panagiotis Antonopoulos [panto...@windtools.gr] Sent: Monday, April 16, 2018 1:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Hi Judy/all, Because I sent something similar to our group, I do not know if your reference concerned my posting (a male in that case), but I never received a reply and I have still problems with Amazon, being unable to access my account from my new Lenovo computer, because they need verification, and the purported code sent to my email address just never reaches me so that I can continue. I also wrote to their helpdesk and received no reply so far. So, I am really puzzled as it only happens with Amazon. Greetings from Greece, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Monday, April 16, 2018 5:53 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon and accessibility
Hello Pam, No, I check it all the time. Just one suspicion I have though unlikelz, is that some sillz securitz option maz be considering mz name pantonop for Panagiotis Antonopoulos as something like pant etc and throws it out. But I have never had such an issue with anz other sites. Take care, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Ekstrand, Pamela A. -ND Sent: Monday, April 16, 2018 4:55 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Takis, Is it possible that the email from Amazon with the verification code ended up in a spam or junk folder rather than in your inbox? Pam From: JAWS-Users-List [jaws-users-list-boun...@jaws-users.com] on behalf of Panagiotis Antonopoulos [panto...@windtools.gr] Sent: Monday, April 16, 2018 1:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Hi Judy/all, Because I sent something similar to our group, I do not know if your reference concerned my posting (a male in that case), but I never received a reply and I have still problems with Amazon, being unable to access my account from my new Lenovo computer, because they need verification, and the purported code sent to my email address just never reaches me so that I can continue. I also wrote to their helpdesk and received no reply so far. So, I am really puzzled as it only happens with Amazon. Greetings from Greece, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Monday, April 16, 2018 5:53 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon and accessibility
Takis, Is it possible that the email from Amazon with the verification code ended up in a spam or junk folder rather than in your inbox? Pam From: JAWS-Users-List [jaws-users-list-boun...@jaws-users.com] on behalf of Panagiotis Antonopoulos [panto...@windtools.gr] Sent: Monday, April 16, 2018 1:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon and accessibility Hi Judy/all, Because I sent something similar to our group, I do not know if your reference concerned my posting (a male in that case), but I never received a reply and I have still problems with Amazon, being unable to access my account from my new Lenovo computer, because they need verification, and the purported code sent to my email address just never reaches me so that I can continue. I also wrote to their helpdesk and received no reply so far. So, I am really puzzled as it only happens with Amazon. Greetings from Greece, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Monday, April 16, 2018 5:53 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon and accessibility
Hi Judy/all, Because I sent something similar to our group, I do not know if your reference concerned my posting (a male in that case), but I never received a reply and I have still problems with Amazon, being unable to access my account from my new Lenovo computer, because they need verification, and the purported code sent to my email address just never reaches me so that I can continue. I also wrote to their helpdesk and received no reply so far. So, I am really puzzled as it only happens with Amazon. Greetings from Greece, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Monday, April 16, 2018 5:53 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon and accessibility
Using IE 11 and jaws 2018. I am having issues with IE. Closing tabs, IE freezing and more. Using IE 11, W10 and jaws 2018. -Original Message- From: Dennis Long Sent: Monday, April 16, 2018 12:34 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon and accessibility Yes ie 11 and jaws is terrible now you can't alt tab away and go back and use it. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Sunday, April 15, 2018 10:53 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon and accessibility
Yes ie 11 and jaws is terrible now you can't alt tab away and go back and use it. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Judy Sent: Sunday, April 15, 2018 10:53 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon and accessibility Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon and accessibility
Hi, did the person who had trouble with changing her account on amazon able to do that? I have3n't heard anything since I sent my reply in and just wondered. Also, is anyone who uses IE 11 been having more trouble lately using it with Jaws on websites in general? I have notided this in the last week or so. Thanks. Judy & Libby For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon and amazon access sites.
i don't know about you. but with me i have to log off before i can switch between the normal and accessibility site. if i go to one site then type in the other without loging out it will automatically go to the last site i logged into the last time i used amazon. like i can log on to amazon.com/access. turn off the computer and type in amazon.com and it will still go to the accessibility site unless i logged out first. -Original Message- From: Judy Sent: Thursday, April 12, 2018 4:56 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Okay, Rebecca, this is Judy and I went to both the regular Amazon.com and the Amazon.com/access sites. I also usually use IE 11 but had trouble with it today but I've also had trouble using it at work so it may be a browser rather than an Amazon problem. I just recently used the Amazon access site to purchase a bunch of stuff with no trouble. Just now going to the regular amazon site, I got nowhere with the "your accoujnt" link. I tried it with IE and with Google chrome with the same results...nowhere could I find any links for payment options. So I then went to the amazon.com/access account and using google chrome I could do it. I agree that we should be able to use all sites the same as everyone else and not have a separate access site, but at this point in my life I am just happy when I can do what I need to do. So if you use that site and open the "your account" link you can then use H and go down through a bunch of headings. You want the heading that says "amazon wallet." The first link in that list says "manage your payment options" so open that link and then you can edit or delete cards, set up your default card to use etc. I hope this helps. Maybe they just recently made some changes, who knows. Judy & Libby -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account � View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options,"
Re: [JAWS-Users] Amazon Accessibility Issue
Write amazon customer service When I needed to delete an old credit card I just asked them to remove the card from my account because I no longer have it. E-mail is golden!!! Kevin Lee From: Rebecca Lineberger Sent: Thursday, April 12, 2018 6:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for
Re: [JAWS-Users] Amazon Accessibility Issue
I forgot to say that I am using Win 7 with Jaws 14. Judy -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to ge
Re: [JAWS-Users] Amazon Accessibility Issue
Okay, Rebecca, this is Judy and I went to both the regular Amazon.com and the Amazon.com/access sites. I also usually use IE 11 but had trouble with it today but I've also had trouble using it at work so it may be a browser rather than an Amazon problem. I just recently used the Amazon access site to purchase a bunch of stuff with no trouble. Just now going to the regular amazon site, I got nowhere with the "your accoujnt" link. I tried it with IE and with Google chrome with the same results...nowhere could I find any links for payment options. So I then went to the amazon.com/access account and using google chrome I could do it. I agree that we should be able to use all sites the same as everyone else and not have a separate access site, but at this point in my life I am just happy when I can do what I need to do. So if you use that site and open the "your account" link you can then use H and go down through a bunch of headings. You want the heading that says "amazon wallet." The first link in that list says "manage your payment options" so open that link and then you can edit or delete cards, set up your default card to use etc. I hope this helps. Maybe they just recently made some changes, who knows. Judy & Libby -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45
Re: [JAWS-Users] Amazon Accessibility Issue
It seems to me at least that this page is more efficient for my purposes: https://www.amazon.com/?_encoding=UTF8_=mw_access -Original Message- From: Steve Sent: Thursday, April 12, 2018 3:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I can get to Account Options using Google Chrome and IE 11 on my Windows 7 box. I can't get to the account options using IE 11. - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 10:45 PM Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
I can get to Account Options using Google Chrome and IE 11 on my Windows 7 box. I can't get to the account options using IE 11. - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 10:45 PM Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
I would suggest trying the site with the pop-up blocker disabled, just to rule it out. HTH, Rick Justice "Tomorrow's another day, another way!" "and if tomorrow never comes, problem solved!" - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 9:52 AM Subject: Re: [JAWS-Users] Amazon Accessibility Issue Mine is on as well. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 9:00 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Mine was turned on. For anyone wondering, to find out if the popup blocker is turned off or on, go to IE, alt-t for tools, o for Internet options, control-tab to "Privacy," and tab several times to the popup blocker checkbox. -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rick Justice Sent: Thursday, April 12, 2018 8:51 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I'm curious, do the people having success with the page have their pop-up blocker turned off? Ran into a similar situation recently, and the pop-up blocker was the problem. HTH, Rick Justice "Tomorrow's another day, another way!" "and if tomorrow never comes, problem solved!" - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 7:48 AM Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment
[JAWS-Users] Amazon Accessibility It's Fixed For Me
But not for my friend. Computers! Sigh. Thanks to all who tried to help. It has to be Amazon since I changed nothing, and all of a sudden, the page loads properly. "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
She needed to change the expiration date on the card. And my data is in their system and I have no link. Besides, even if you were new and needed to set up an account, you would need that link to set one up, I should think. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave...Oregonian Sent: Thursday, April 12, 2018 11:22 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Sounds like your friend has not yet set up any credit or debit cards. If they have not, then they would not have any payment options. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 06:48 Subject: Re: [JAWS-Users] Amazon Accessibility Issue You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS
Re: [JAWS-Users] Amazon Accessibility Issue
We don't have a choice as we used to. I go to the main site, amazon.com. As I've said, I've tried from the link on my desktop as well as from a Google search for Amazon. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave...Oregonian Sent: Thursday, April 12, 2018 11:18 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Nothing to do with Prime -- I don't have it, either. Is your friend using the accessibility version of the Amazon site? I don't. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 04:48 Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader user
Re: [JAWS-Users] Amazon Accessibility Issue
Smile. That's what you should, emphasis, get. Sigh. Neither my friend nor I do, unfortunately. We're using different browsers, and neither of us has changed browser settings from the default. What's so frustrating is that we used to be able to access this information on the Amazon page with no problem. What's changed? I have no need of this at the moment, but it's the principle of the thing that annoys me. Another smile. There has to be a reason. Just trying to eliminate variables. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave...Oregonian Sent: Wednesday, April 11, 2018 11:04 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, Strange. When I go to "Your Account" I find a heading titled "Payment Options" and under that a link "Edit or Add Payment Method" There I get a list of all the credit and debit cards I've used, and the ability to add or delete any of them. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 19:45 Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
Sounds like your friend has not yet set up any credit or debit cards. If they have not, then they would not have any payment options. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 06:48 Subject: Re: [JAWS-Users] Amazon Accessibility Issue You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize you
Re: [JAWS-Users] Amazon Accessibility Issue
Good thought, but I have the blocker on, and am still able to find the "Payment Options" link. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rick Justice" <ricjust...@jaws-users.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 05:51 Subject: Re: [JAWS-Users] Amazon Accessibility Issue I'm curious, do the people having success with the page have their pop-up blocker turned off? Ran into a similar situation recently, and the pop-up blocker was the problem. HTH, Rick Justice "Tomorrow's another day, another way!" "and if tomorrow never comes, problem solved!" - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 7:48 AM Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a sc
Re: [JAWS-Users] Amazon Accessibility Issue
Nothing to do with Prime -- I don't have it, either. Is your friend using the accessibility version of the Amazon site? I don't. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 04:48 Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scient
Re: [JAWS-Users] Amazon Accessibility Issue
Hi Rebecca/all, It may not be as relevant but I have problems with Amazon. This is a new computer I am using and wanted to reach my login page. I put in my userid, then password, and then I was prompted that they would need confirmation by me verifying the address, as the device was new. A code was supposed to have been sent, but, despite countless efforts and with all remaining mail traffic coming, I never received a mail from Amazon with the required code to insert. So, I am stuck with this. Greetings from the island of Euboea in Greece, Takis -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 5:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Precisely! Smile. My friend called the Amazon Disability Support number this morning and spoke to someone again about the problem. For anyone who might have need of the number: Amazon Call our Disability Customer Support line: 1-888-283-1678 -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 10:14 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue As far as I know, I'm never steered away from Amazon's main site. As you seem to feel, I don't like the concept of separate but not necessarily equal websites. In one case, I didn't get the same amount of information or number of choices. -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 9:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got t
Re: [JAWS-Users] Amazon Accessibility Issue
Precisely! Smile. My friend called the Amazon Disability Support number this morning and spoke to someone again about the problem. For anyone who might have need of the number: Amazon Call our Disability Customer Support line: 1-888-283-1678 -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 10:14 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue As far as I know, I'm never steered away from Amazon's main site. As you seem to feel, I don't like the concept of separate but not necessarily equal websites. In one case, I didn't get the same amount of information or number of choices. -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 9:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws
Re: [JAWS-Users] Amazon Accessibility Issue
As far as I know, I'm never steered away from Amazon's main site. As you seem to feel, I don't like the concept of separate but not necessarily equal websites. In one case, I didn't get the same amount of information or number of choices. -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 9:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to
Re: [JAWS-Users] Amazon Accessibility Issue
Mine is on as well. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 9:00 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Mine was turned on. For anyone wondering, to find out if the popup blocker is turned off or on, go to IE, alt-t for tools, o for Internet options, control-tab to "Privacy," and tab several times to the popup blocker checkbox. -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rick Justice Sent: Thursday, April 12, 2018 8:51 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I'm curious, do the people having success with the page have their pop-up blocker turned off? Ran into a similar situation recently, and the pop-up blocker was the problem. HTH, Rick Justice "Tomorrow's another day, another way!" "and if tomorrow never comes, problem solved!" - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 7:48 AM Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was st
Re: [JAWS-Users] Amazon Accessibility Issue
You have to be logged in or you can't get to that Account Options, as the Amazon Disability person referred to it, or to the Payment Options link. Even when I was logged in on the main page, I was asked to log in again when I pressed enter on the Your Account Link. It needs to know who we are to know what account info to access. Smile. We used to have three site options for Amazon: The main site, a really simplified site and one in-between. On this middle one, there was a link at the bottom to let you return to the main site. Those choices seem to have been taken away now. I think it's patronizing to automatically be sent to a site for screen readers, if that's what's happening. There are those who prefer the supposedly more accessible sites, but others not. And we as users should be in control of which to use. Smile. JMO. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 8:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Iss
Re: [JAWS-Users] Amazon Accessibility Issue
Mine was turned on. For anyone wondering, to find out if the popup blocker is turned off or on, go to IE, alt-t for tools, o for Internet options, control-tab to "Privacy," and tab several times to the popup blocker checkbox. -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rick Justice Sent: Thursday, April 12, 2018 8:51 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I'm curious, do the people having success with the page have their pop-up blocker turned off? Ran into a similar situation recently, and the pop-up blocker was the problem. HTH, Rick Justice "Tomorrow's another day, another way!" "and if tomorrow never comes, problem solved!" - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 7:48 AM Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally g
Re: [JAWS-Users] Amazon Accessibility Issue
I am using Win 10 v 1703 with current Jaws 2018 and I.E. 11. "Payment Options" was the fifth heading down on the "Your Account" page. HTH Norma -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 9:45 PM To: jaws user's list Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
I'm curious, do the people having success with the page have their pop-up blocker turned off? Ran into a similar situation recently, and the pop-up blocker was the problem. HTH, Rick Justice "Tomorrow's another day, another way!" "and if tomorrow never comes, problem solved!" - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: <jaws-users-list@jaws-users.com> Sent: Thursday, April 12, 2018 7:48 AM Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was
Re: [JAWS-Users] Amazon Accessibility Issue
Rebecca, did you make sure you were logged in when you did your tests? -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Thursday, April 12, 2018 7:49 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to se
Re: [JAWS-Users] Amazon Accessibility Issue
I went back to Amazon this morning. My friend had gone all down the Your Account Page, line by line, with the Amazon Disability person, and there was no Account Options. She'd also had JAWS, as did I last night, search for the word Options. JAWS said it was not there. This morning, after having read several List responses, I had JAWS search for the word Payment, And again, that was not there. My friend does not have Amazon Prime. Nor do I. There was a link for managing one's Prime Account, but this brought me no joy as a roundabout way of getting to Account or Payment Options Since I was told immediately that I did not have Amazon Prime. Here is what I see when I go to the Your Account Page: JAWS says there are 11 links. Your Account Amazon.com Your Account View Orders Choose Period: Open and recently shipped orders Continue Amazon Prime Manage Prime Membership Gift Cards Search Go Cart Your Account 1-Click Settings List & Registry Find a List or Registry Sign Out Help Home Legal Terms Several people said they could reach the Payment Options Link using IE11, JAWS 2010 and Windows 10. This is what my friend is using. But to test, this morning, I loaded IE11 and went back to Amazon. For me, it made no difference. I got the same page with the information copied above. I've gone to Amazon from the link on my desktop, as well as from a Google search, just in case that made a difference. It doesn't.. I wonder why some can access this and others of us cannot. Since email addresses change, and the expiration numbers on credit cards change every couple of years, or shipping addresses may change, we need access to the account information page. Admittedly it's got to be frustrating if results can differ, even when the operating system, browser and screen reader version are the same, but this is why I put this out on the JAWS Users' List to see if the problem my friend and I are having could be replicated. Thanks to those who responded, but if anyone is having similar issues, I'd like to know, and Amazon needs to be alerted so that they know how widespread the problem is. Rebecca -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Thursday, April 12, 2018 12:09 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca
Re: [JAWS-Users] Amazon Accessibility Issue
Using IE 11 and jaws 2018 and W10. -Original Message- From: Holger Fiallo Sent: Wednesday, April 11, 2018 11:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Same here. -Original Message- From: Dave...Oregonian Sent: Wednesday, April 11, 2018 10:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, Strange. When I go to "Your Account" I find a heading titled "Payment Options" and under that a link "Edit or Add Payment Method" There I get a list of all the credit and debit cards I've used, and the ability to add or delete any of them. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 19:45 Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
I forgot to mention I used IE11 to confirm my experience. My system is Win7, and I had JAWS 17 loaded. -Original Message- From: Adrian Spratt Sent: Thursday, April 12, 2018 12:06 AM To: 'jaws-users-list@jaws-users.com' <jaws-users-list@jaws-users.com> Subject: RE: [JAWS-Users] Amazon Accessibility Issue Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details. One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -Original Message- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
Same here. -Original Message- From: Dave...Oregonian Sent: Wednesday, April 11, 2018 10:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue Rebecca, Strange. When I go to "Your Account" I find a heading titled "Payment Options" and under that a link "Edit or Add Payment Method" There I get a list of all the credit and debit cards I've used, and the ability to add or delete any of them. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 19:45 Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Accessibility Issue
Rebecca, Strange. When I go to "Your Account" I find a heading titled "Payment Options" and under that a link "Edit or Add Payment Method" There I get a list of all the credit and debit cards I've used, and the ability to add or delete any of them. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 19:45 Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon Accessibility Issue
A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon and currency change
I'm using jaws and windows seven And for some reason the currency got changed to Canadian dollars while using Amazon on my computer. How do I change this back to US dollars? Thanks This email was sent using the iPhone 5 running iOS 10.3.3 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon ResearchIt No Longer Working
As of Saturday evening, it is no longer functioning with Amazon.com searches. I've tried JAWS 16, 17, and JAWS 18 with the same result. Any others able to confirm this? Dave Oregonian, woodworker, Engineer, Musician, and Pioneer For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon UK Research It
Dont know if anyone needs a research it lookup for amazon uk but if you do feel free to use mine. Download from https://www.dropbox.com/s/4jh355ukgszsg42/RuleSets.zip?dl=0 Extract to your jaws settings folder. Bob For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon
Holger, This is not new. Research it for Amazon is a hit & miss thing almost by the day. I have stopped even using it and just go to their main site to search. Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Holger Fiallo Sent: Wednesday, November 04, 2015 3:18 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon Hi, Noticed that in researcher it amazon does not work. jaws 15, window 7, 64 Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon
Hi, Noticed that in researcher it amazon does not work. jaws 15, window 7, 64 Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon Product Search Using Research It
Using JAWS 16 running Windows 7, I used the Amazon Product Search feature in Research It to search for a specific product, namely Stauffer’s Animal Crackers. Research It returned 5 results for this product, but when I searched for it directly from the Amazon.com home page, I got more than 10 results. Is there any way to expand Research It to show a complete list of search results for a specific product using the Amazon Product Search feature? Or are Research It search results limited to just 5 results? Thanks. Gerald For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Music Importer
Kind ofbut it is kind of a pain in the butt. It used to be a lot friendlier. - Original Message - From: Rick Justice To: jaws-users-list@jaws-users.com Sent: Monday, September 21, 2015 6:29 PM Subject: [JAWS-Users] Amazon Music Importer Has anyone had any experience with the Amazon Music Importer? I would like to know if it is accessible with Jaws on Win7. Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Music Importer
Oh, I see. I haven't tangled with the Music Importer yet. From your experience, I can't wait! Amazon keeps changing things but it does not seem to be making anything better or more friendly for us. Pauline -Original Message- From: Rick Justice Sent: Monday, September 21, 2015 9:19 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Music Importer Hi Pauline, No, it's the music importer. I've used the downloader before, wish this importer was as friendly, but it seems to be completely graphical! Thanks for the response, Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! - Original Message - From: "Pauline Dalton" <rpdal...@comcast.net> To: <jaws-users-list@jaws-users.com> Sent: Monday, September 21, 2015 7:51 PM Subject: Re: [JAWS-Users] Amazon Music Importer Rick, if you are talking about the Amazon Downloader, the answer is yes. The Downloader works with JAWS and Win. 7. Pauline -Original Message- From: Rick Justice Sent: Monday, September 21, 2015 6:29 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Music Importer Has anyone had any experience with the Amazon Music Importer? I would like to know if it is accessible with Jaws on Win7. Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Music Importer
Rick, if you are talking about the Amazon Downloader, the answer is yes. The Downloader works with JAWS and Win. 7. Pauline -Original Message- From: Rick Justice Sent: Monday, September 21, 2015 6:29 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Music Importer Has anyone had any experience with the Amazon Music Importer? I would like to know if it is accessible with Jaws on Win7. Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon Music Importer
Hi Pauline, No, it's the music importer. I've used the downloader before, wish this importer was as friendly, but it seems to be completely graphical! Thanks for the response, Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! - Original Message - From: "Pauline Dalton" <rpdal...@comcast.net> To: <jaws-users-list@jaws-users.com> Sent: Monday, September 21, 2015 7:51 PM Subject: Re: [JAWS-Users] Amazon Music Importer Rick, if you are talking about the Amazon Downloader, the answer is yes. The Downloader works with JAWS and Win. 7. Pauline -Original Message- From: Rick Justice Sent: Monday, September 21, 2015 6:29 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Music Importer Has anyone had any experience with the Amazon Music Importer? I would like to know if it is accessible with Jaws on Win7. Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon Music Importer
Has anyone had any experience with the Amazon Music Importer? I would like to know if it is accessible with Jaws on Win7. Rick Justice Tomorrow's another day, another way! and if tomorrow never comes, problem solved! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon research it not working for months
hi eric: hopefully you can fix the sports scores soon. if history repeats itself, hockey, (the last holdout), will go the way of the dodo bird soon after the preseason opens, which starts this sunday. after a couple of games or so, that's usually when ESPN breaks the code so research it won't work for hockey either. that's what happened with football during this year's preseason. I know it's not FS's fault. howard wolcott -- From: "Eric Damery" <edam...@freedomscientific.com> Sent: Friday, September 18, 2015 12:55 PM To: <jaws-users-list@jaws-users.com> Subject: Re: [JAWS-Users] Amazon research it not working for months Hi All, We are looking into the issues. Some of our searches work on ResearchIt with Amazon, some do not. We are also in direct contact with people at Amazon that should be able to help work through the questions if they turn out to be on their side. Thanks for your patience on this one. We're also working on getting a solution for Sports Scores... Regards, Eric Damery Freedom Scientific -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Neil Towery Sent: Friday, September 18, 2015 12:51 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon research it not working for months Hello Gang: I haven't been able to use it for months. Using latest JAWS and IE 11. Have deleted cookies. Haven't used amazon.com/access either. A long time ago, I did click on the link that was supposed to provide information about their screen reader changes. That was nothing but talking about amazon.com/access. Wonder if that permanently "marked Me" as a screen reader user, and, by default, locked me into amazon.com/access? Don't think so, because I can still go to amazon.com. Using windows 7 on a two year old Dell laptop. Can the FS folks not get in touch with the amazon folks to explain the difficulty? Surely FS can delve into the guts of the web design. Neil For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon research it not working for months
If it is slightly off topic then don't post it. Sounds quite basic to me. David Ferrin A complex system that does not work is invariably found to have evolved from a simpler system that worked perfectly. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Charles Krugman Sent: Friday, September 18, 2015 7:16 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon research it not working for months Hi Eric and all, This is slightly off topic but since you are working with Amazon you might be able to address the following with them as I think I got nowhere. Amazon has failed to update the Kindle for PC program so that it does not work with with any Windows operating system version after Windows 7 for screen readers. The regular Kindle for PC versions I found to not work. I spoke with their tech support a few weeks ago and they took a trouble report and I've heard nothing. I am not aware of any work arounds for this and as a result I had to drop out of a book discussion group I was going to participate in as I didn't have time to scan the book and it wasn't available from any other sources. While there were drawbacks to Kindle for PC it was usable. thanks. Chuck Krugman-Original Message- From: Eric Damery Sent: Friday, September 18, 2015 9:55 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon research it not working for months Hi All, We are looking into the issues. Some of our searches work on ResearchIt with Amazon, some do not. We are also in direct contact with people at Amazon that should be able to help work through the questions if they turn out to be on their side. Thanks for your patience on this one. We're also working on getting a solution for Sports Scores... Regards, Eric Damery Freedom Scientific -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Neil Towery Sent: Friday, September 18, 2015 12:51 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon research it not working for months Hello Gang: I haven't been able to use it for months. Using latest JAWS and IE 11. Have deleted cookies. Haven't used amazon.com/access either. A long time ago, I did click on the link that was supposed to provide information about their screen reader changes. That was nothing but talking about amazon.com/access. Wonder if that permanently "marked Me" as a screen reader user, and, by default, locked me into amazon.com/access? Don't think so, because I can still go to amazon.com. Using windows 7 on a two year old Dell laptop. Can the FS folks not get in touch with the amazon folks to explain the difficulty? Surely FS can delve into the guts of the web design. Neil For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon research it not working for months
Hi Eric and all, This is slightly off topic but since you are working with Amazon you might be able to address the following with them as I think I got nowhere. Amazon has failed to update the Kindle for PC program so that it does not work with with any Windows operating system version after Windows 7 for screen readers. The regular Kindle for PC versions I found to not work. I spoke with their tech support a few weeks ago and they took a trouble report and I've heard nothing. I am not aware of any work arounds for this and as a result I had to drop out of a book discussion group I was going to participate in as I didn't have time to scan the book and it wasn't available from any other sources. While there were drawbacks to Kindle for PC it was usable. thanks. Chuck Krugman-Original Message- From: Eric Damery Sent: Friday, September 18, 2015 9:55 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon research it not working for months Hi All, We are looking into the issues. Some of our searches work on ResearchIt with Amazon, some do not. We are also in direct contact with people at Amazon that should be able to help work through the questions if they turn out to be on their side. Thanks for your patience on this one. We're also working on getting a solution for Sports Scores... Regards, Eric Damery Freedom Scientific -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Neil Towery Sent: Friday, September 18, 2015 12:51 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon research it not working for months Hello Gang: I haven't been able to use it for months. Using latest JAWS and IE 11. Have deleted cookies. Haven't used amazon.com/access either. A long time ago, I did click on the link that was supposed to provide information about their screen reader changes. That was nothing but talking about amazon.com/access. Wonder if that permanently "marked Me" as a screen reader user, and, by default, locked me into amazon.com/access? Don't think so, because I can still go to amazon.com. Using windows 7 on a two year old Dell laptop. Can the FS folks not get in touch with the amazon folks to explain the difficulty? Surely FS can delve into the guts of the web design. Neil For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon research it not working for months
Hello Gang: I haven't been able to use it for months. Using latest JAWS and IE 11. Have deleted cookies. Haven't used amazon.com/access either. A long time ago, I did click on the link that was supposed to provide information about their screen reader changes. That was nothing but talking about amazon.com/access. Wonder if that permanently "marked Me" as a screen reader user, and, by default, locked me into amazon.com/access? Don't think so, because I can still go to amazon.com. Using windows 7 on a two year old Dell laptop. Can the FS folks not get in touch with the amazon folks to explain the difficulty? Surely FS can delve into the guts of the web design. Neil For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon site and product details
The back is a link, the only link on that page. -Original Message- From: Pinky Sent: Friday, August 28, 2015 2:06 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon site and product details Hi Jim, How do you do this step? After you are done reading about that product press the back button on the top of the page to go back to the results. Thanks Ed -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of jim Sent: Thursday, August 27, 2015 6:54 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon site and product details Hi Al. Go to: http://www.amazon.com/?_encoding=UTF8ref_=mw_access type in what you are shopping for. Press h, for heading, to look through the different results. Press enter on the heading you want to look at. Press h, until you come to , about this item. down arrow one time to link description and press enter. After you are done reading about that product press the back button on the top of the page to go back to the results. I hope this helps... -Original Message- From: Alan Robbins Sent: Thursday, August 27, 2015 12:15 PM To: Jaws-Users-List Subject: [JAWS-Users] Amazon site and product details Hey gang, I used to be able to review additional info about a product with JAWS on the amazon site by going to links and then product details. That link is no longer available so obviously they have changed it or called it something else. Last time I was on the site I found what they called it and went to it for additional info. Today I can't seem to find or remember. Anyone help out here? Best, Al For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon site and product details
Hi Jim, How do you do this step? After you are done reading about that product press the back button on the top of the page to go back to the results. Thanks Ed -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of jim Sent: Thursday, August 27, 2015 6:54 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon site and product details Hi Al. Go to: http://www.amazon.com/?_encoding=UTF8ref_=mw_access type in what you are shopping for. Press h, for heading, to look through the different results. Press enter on the heading you want to look at. Press h, until you come to , about this item. down arrow one time to link description and press enter. After you are done reading about that product press the back button on the top of the page to go back to the results. I hope this helps... -Original Message- From: Alan Robbins Sent: Thursday, August 27, 2015 12:15 PM To: Jaws-Users-List Subject: [JAWS-Users] Amazon site and product details Hey gang, I used to be able to review additional info about a product with JAWS on the amazon site by going to links and then product details. That link is no longer available so obviously they have changed it or called it something else. Last time I was on the site I found what they called it and went to it for additional info. Today I can't seem to find or remember. Anyone help out here? Best, Al For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon site and product details
Hey gang, I used to be able to review additional info about a product with JAWS on the amazon site by going to links and then product details. That link is no longer available so obviously they have changed it or called it something else. Last time I was on the site I found what they called it and went to it for additional info. Today I can't seem to find or remember. Anyone help out here? Best, Al For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon site and product details
Hi Al. Go to: http://www.amazon.com/?_encoding=UTF8ref_=mw_access type in what you are shopping for. Press h, for heading, to look through the different results. Press enter on the heading you want to look at. Press h, until you come to , about this item. down arrow one time to link description and press enter. After you are done reading about that product press the back button on the top of the page to go back to the results. I hope this helps... -Original Message- From: Alan Robbins Sent: Thursday, August 27, 2015 12:15 PM To: Jaws-Users-List Subject: [JAWS-Users] Amazon site and product details Hey gang, I used to be able to review additional info about a product with JAWS on the amazon site by going to links and then product details. That link is no longer available so obviously they have changed it or called it something else. Last time I was on the site I found what they called it and went to it for additional info. Today I can't seem to find or remember. Anyone help out here? Best, Al For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon research it problem and fix
One way to be sure is what it says at the top line. If it says simply amazon then you are on the site for screen readers. IF is says Amazon.com: Online Shopping for Electronics, Apparel, Computers, Books, DVDs more then you are on the full site. One thing you may want to try is deleting cookies. Shane On 8/18/2015 7:20 PM, Alan Robbins wrote: Shane, It is the full site and it does not work whether I sign out or stay signed in Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 10:19 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon research it problem and fix I hope it works for you. The way I figured out what was going on is what comes up when bringing up the amazon site. If you go to www.amazon.com, which site comes up? Is it the full site or is it the site designed for screen readers? If it's the one for screen readers, then research it won't work. If it's the full site, it should work. When I first had this problem, I mentioned that on one machine it worked fine, while on the other it didn't. Figures since on the desktop, I haven't logged into my amazon account. Shane On 8/17/2015 8:03 AM, Alan Robbins wrote: Shane, Thanks, will try it out later. This must be something new on FS side or Amazon side as I have always stayed logged into my Amazon account and the research it function has always worked until just of late. Best, Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 8:37 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon research it problem and fix Okay, for those having issues with amazon research it, I found out what the problem is and how to fix it. problem: Go to www.amazon.com/access. Sign in with an amazon account. Then close your browser. When you use the amazon research it function at this point, you will not get results. cause: I suspect the reason for this is 2 fold. Amazon likely places a cookie on your computer when you sign in that tells the browser to go to the amazon.com/access site, rather than the full site. As a result, this screws with the research it utility. fix: Open your browser, go to www.amazon.com. then hit the sign out link. Close your browser. Now, try the research it function. It will work as expected. Hope this helps as I know some folks here are having issues with this. Have a good day. Shane For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon research it problem and fix
Slight update to the message I just sent. If the top line of the site says either Amazon.com or simply Amazon, you are not on the full site. Shane On 8/18/2015 7:20 PM, Alan Robbins wrote: Shane, It is the full site and it does not work whether I sign out or stay signed in Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 10:19 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon research it problem and fix I hope it works for you. The way I figured out what was going on is what comes up when bringing up the amazon site. If you go to www.amazon.com, which site comes up? Is it the full site or is it the site designed for screen readers? If it's the one for screen readers, then research it won't work. If it's the full site, it should work. When I first had this problem, I mentioned that on one machine it worked fine, while on the other it didn't. Figures since on the desktop, I haven't logged into my amazon account. Shane On 8/17/2015 8:03 AM, Alan Robbins wrote: Shane, Thanks, will try it out later. This must be something new on FS side or Amazon side as I have always stayed logged into my Amazon account and the research it function has always worked until just of late. Best, Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 8:37 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon research it problem and fix Okay, for those having issues with amazon research it, I found out what the problem is and how to fix it. problem: Go to www.amazon.com/access. Sign in with an amazon account. Then close your browser. When you use the amazon research it function at this point, you will not get results. cause: I suspect the reason for this is 2 fold. Amazon likely places a cookie on your computer when you sign in that tells the browser to go to the amazon.com/access site, rather than the full site. As a result, this screws with the research it utility. fix: Open your browser, go to www.amazon.com. then hit the sign out link. Close your browser. Now, try the research it function. It will work as expected. Hope this helps as I know some folks here are having issues with this. Have a good day. Shane For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon research it problem and fix
Shane, It is the full site and it does not work whether I sign out or stay signed in Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 10:19 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon research it problem and fix I hope it works for you. The way I figured out what was going on is what comes up when bringing up the amazon site. If you go to www.amazon.com, which site comes up? Is it the full site or is it the site designed for screen readers? If it's the one for screen readers, then research it won't work. If it's the full site, it should work. When I first had this problem, I mentioned that on one machine it worked fine, while on the other it didn't. Figures since on the desktop, I haven't logged into my amazon account. Shane On 8/17/2015 8:03 AM, Alan Robbins wrote: Shane, Thanks, will try it out later. This must be something new on FS side or Amazon side as I have always stayed logged into my Amazon account and the research it function has always worked until just of late. Best, Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 8:37 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon research it problem and fix Okay, for those having issues with amazon research it, I found out what the problem is and how to fix it. problem: Go to www.amazon.com/access. Sign in with an amazon account. Then close your browser. When you use the amazon research it function at this point, you will not get results. cause: I suspect the reason for this is 2 fold. Amazon likely places a cookie on your computer when you sign in that tells the browser to go to the amazon.com/access site, rather than the full site. As a result, this screws with the research it utility. fix: Open your browser, go to www.amazon.com. then hit the sign out link. Close your browser. Now, try the research it function. It will work as expected. Hope this helps as I know some folks here are having issues with this. Have a good day. Shane For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon research it problem and fix
Okay, for those having issues with amazon research it, I found out what the problem is and how to fix it. problem: Go to www.amazon.com/access. Sign in with an amazon account. Then close your browser. When you use the amazon research it function at this point, you will not get results. cause: I suspect the reason for this is 2 fold. Amazon likely places a cookie on your computer when you sign in that tells the browser to go to the amazon.com/access site, rather than the full site. As a result, this screws with the research it utility. fix: Open your browser, go to www.amazon.com. then hit the sign out link. Close your browser. Now, try the research it function. It will work as expected. Hope this helps as I know some folks here are having issues with this. Have a good day. Shane For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon research it problem and fix
Shane, Thanks, will try it out later. This must be something new on FS side or Amazon side as I have always stayed logged into my Amazon account and the research it function has always worked until just of late. Best, Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 8:37 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon research it problem and fix Okay, for those having issues with amazon research it, I found out what the problem is and how to fix it. problem: Go to www.amazon.com/access. Sign in with an amazon account. Then close your browser. When you use the amazon research it function at this point, you will not get results. cause: I suspect the reason for this is 2 fold. Amazon likely places a cookie on your computer when you sign in that tells the browser to go to the amazon.com/access site, rather than the full site. As a result, this screws with the research it utility. fix: Open your browser, go to www.amazon.com. then hit the sign out link. Close your browser. Now, try the research it function. It will work as expected. Hope this helps as I know some folks here are having issues with this. Have a good day. Shane For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon research it problem and fix
I hope it works for you. The way I figured out what was going on is what comes up when bringing up the amazon site. If you go to www.amazon.com, which site comes up? Is it the full site or is it the site designed for screen readers? If it's the one for screen readers, then research it won't work. If it's the full site, it should work. When I first had this problem, I mentioned that on one machine it worked fine, while on the other it didn't. Figures since on the desktop, I haven't logged into my amazon account. Shane On 8/17/2015 8:03 AM, Alan Robbins wrote: Shane, Thanks, will try it out later. This must be something new on FS side or Amazon side as I have always stayed logged into my Amazon account and the research it function has always worked until just of late. Best, Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Monday, August 17, 2015 8:37 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon research it problem and fix Okay, for those having issues with amazon research it, I found out what the problem is and how to fix it. problem: Go to www.amazon.com/access. Sign in with an amazon account. Then close your browser. When you use the amazon research it function at this point, you will not get results. cause: I suspect the reason for this is 2 fold. Amazon likely places a cookie on your computer when you sign in that tells the browser to go to the amazon.com/access site, rather than the full site. As a result, this screws with the research it utility. fix: Open your browser, go to www.amazon.com. then hit the sign out link. Close your browser. Now, try the research it function. It will work as expected. Hope this helps as I know some folks here are having issues with this. Have a good day. Shane For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
Shane and list, like Shane the research it function for amazon works on my Sony windows vista 32 bit laptop using Jaws V16.04350 but as I noted on my original post, on my newer windows 7 Toshiba 64 bit laptop also running the Jaws V16.4350 the research it function for amazon does not work. I know most of you do not have this problem from the posts on the subject but I will advise Jaws support that two of us are having the same issue after upgrading to the latest jaws version. John -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Tuesday, August 11, 2015 9:53 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon issue using research it I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
Not working here. Windows 7 64 bit latest JAWS Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of John R Vaughn Sent: Wednesday, August 12, 2015 11:39 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon issue using research it Shane and list, like Shane the research it function for amazon works on my Sony windows vista 32 bit laptop using Jaws V16.04350 but as I noted on my original post, on my newer windows 7 Toshiba 64 bit laptop also running the Jaws V16.4350 the research it function for amazon does not work. I know most of you do not have this problem from the posts on the subject but I will advise Jaws support that two of us are having the same issue after upgrading to the latest jaws version. John -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Tuesday, August 11, 2015 9:53 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon issue using research it I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
John, Sounds like incompatibility with a particular video driver. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Wednesday, August 12, 2015 08:38 AM Subject: Re: [JAWS-Users] Amazon issue using research it Shane and list, like Shane the research it function for amazon works on my Sony windows vista 32 bit laptop using Jaws V16.04350 but as I noted on my original post, on my newer windows 7 Toshiba 64 bit laptop also running the Jaws V16.4350 the research it function for amazon does not work. I know most of you do not have this problem from the posts on the subject but I will advise Jaws support that two of us are having the same issue after upgrading to the latest jaws version. John -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Tuesday, August 11, 2015 9:53 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon issue using research it I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
Hmm, I know Research offers lots of things, but honestly, I have never considered using it for Amazon searches, I just do them on the site. My use is mainly the weather in my neighborhood. Rose Combs roseco...@q.com A picture may be worth a thousand words but it takes up three times the memory! -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Tuesday, August 11, 2015 8:18 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon issue using research it I am using Jaws 16.4350 on a 64-bit Win 7 with IE11. I used the Amazon product lookup twice in the past five days with no problems. - Original Message - From: Shane Hecker To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 9:53 PM Subject: Re: [JAWS-Users] Amazon issue using research it I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon issue using research it
List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
It works here with jaws 15 -Original Message- From: Shane Hecker Sent: Tuesday, August 11, 2015 9:53 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon issue using research it I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Keep Smiling, Janie Degenshein Happiness isn't having what you want, but wanting what you already have Facilitator of ECHO (Eyes Closed Hearts Open) President, National Federation of the Blind of New Jersey Senior Division President National Federation of the Blind of New Jersey Technology Division jdege...@comcast.net For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon issue using research it
I am using Jaws 16.4350 on a 64-bit Win 7 with IE11. I used the Amazon product lookup twice in the past five days with no problems. - Original Message - From: Shane Hecker To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 9:53 PM Subject: Re: [JAWS-Users] Amazon issue using research it I'm having the same problem, one day it was working, next day it completely quit. All other research-it functions seem to be working. Might want to send an email to supp...@freedomscientific.com. I'm currently talking to them and hopefully will get this fixed. Funny thing is on my desktop which is running 32 bit windows 7 pro with Jaws 16.0.4350 it works just fine. Laptop running 64 bit Windows 7 home premium is having the problem. Shane On 8/11/2015 12:59 PM, Dave Carlson wrote: Windows 7 Laptop using JAWS 16.0.4530 here, as well. No problems using Amazon with Research It. Web site seems to be stable, as well. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer - Original Message - From: John R Vaughn jrvaugh...@comcast.net To: jaws-users-list@jaws-users.com Sent: Tuesday, August 11, 2015 10:49 AM Subject: [JAWS-Users] Amazon issue using research it List, about a week ago, using research it on a windows 7 laptop using jaws 16.04350, I no longer get product results using Amazon. It may have been right after I downloaded the latest Jaws build, but I am not sure. all the other research it functions seem to still be working. will appreciate any thoughts, observations or help. John For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon again
Tamera, My wife and I both use Jaws. She just submitted an order and it worked as normal for her. I just submitted an order yesterday afternoon, and the only thing I had to do was to double-click the checkout button with the Jaws cursor left-mouse simulation numpad slash. I don't know if that methodology would work in Windows 8.1 since the review mode is different; and I don't have access to 8.1 as I haven't installed the upgrade on my older Vista laptop. (I'm sticking with Win 7 on the other boxes.) The other issue I had yesterday is updating the date on an expired credit card. In case anybody encounters this issue, here is a brief description and my resolution. Hopefully, Eric Damry can get a fix in... 1. If you need to update a Credit Card on Amazon, or I assume if you put in data for a new one, you will get a new screen. 2. There will be two menu buttons above the continue button. Going from the top, the first button will update the expiree year. 3. If you click on this button, it opens a bunch of years from 2014 through 2034 that are links. 4. When I entered on the correct link, in this case, 2018, and filled out the month in the same manner, I had no success after hitting continue. The month and year would show visited but the update would not get honored. 5. To get the update to work, I had to click on the first button menu for the year; double-click 2018 with the left-mouse, then open the second button menu for the month, double-click on 04 for April. Then, if I hit the Continue button, it would update the expiration date on my existing credit card. Hope this might help out others. I used Jaws 16 latest beta with IE 11. Steve Lansing, MI - Original Message - From: Tamera To: jaws-users-list@jaws-users.com Sent: Friday, October 10, 2014 5:41 PM Subject: Re: [JAWS-Users] amazon again First, I am on W8.1, I need to charge up my old W7 to try. I have no problem finding the add to cart nor adding to cart, where the problem lies is and I find the buttons fine, proceed to check out, and one click check out.. Jwas reads perfectly fine, but will not activate item. Insert f7 does not shoe as a link, cause these are buttons and B does not work, turning Jaws off with cursor on item does not work, jaws or pc cursor does not work, enter, space bar, left mouse etc. Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Friday, October 10, 2014 10:55 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon again Strange. I don't doubt that others are having issues, but I'm not. I wonder if it is browser version or add-on related?d I just used Amazon with Jaws 16 beta, and I also duplicated a satisfactory experience with Jaws 15. I'm using Win 7 64-bit with IE 11. The Add-To Shopping Cart button is right below the quantity combobox. After that, there is a checkout button that is found with the search-for-button B command as usual. I don't use the accessible Amazon site; I just use the regular Amazon site. Steve - Original Message - From: Karen Schrade To: jaws-users-list@jaws-users.com Sent: Thursday, October 09, 2014 3:44 PM Subject: [JAWS-Users] amazon again I'm using jaws 15x and have win 7. In the last couple of weeks, the proceed to checkout button has become unusable. Very annoying but, it's apparently not just a win 8.1 problem. If I remember right, though, you can put things into the shopping cart from the access site but when you're ready to check out, it takes you to the main site. Hopefully, they'll get this fixed. karen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon again
Thanks Steve, I have yet to try my w7 laptop.. its so frustrating when things seem to work fine and then the rug gets pulled out from beneath you! Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Saturday, October 11, 2014 9:05 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon again Tamera, My wife and I both use Jaws. She just submitted an order and it worked as normal for her. I just submitted an order yesterday afternoon, and the only thing I had to do was to double-click the checkout button with the Jaws cursor left-mouse simulation numpad slash. I don't know if that methodology would work in Windows 8.1 since the review mode is different; and I don't have access to 8.1 as I haven't installed the upgrade on my older Vista laptop. (I'm sticking with Win 7 on the other boxes.) The other issue I had yesterday is updating the date on an expired credit card. In case anybody encounters this issue, here is a brief description and my resolution. Hopefully, Eric Damry can get a fix in... 1. If you need to update a Credit Card on Amazon, or I assume if you put in data for a new one, you will get a new screen. 2. There will be two menu buttons above the continue button. Going from the top, the first button will update the expiree year. 3. If you click on this button, it opens a bunch of years from 2014 through 2034 that are links. 4. When I entered on the correct link, in this case, 2018, and filled out the month in the same manner, I had no success after hitting continue. The month and year would show visited but the update would not get honored. 5. To get the update to work, I had to click on the first button menu for the year; double-click 2018 with the left-mouse, then open the second button menu for the month, double-click on 04 for April. Then, if I hit the Continue button, it would update the expiration date on my existing credit card. Hope this might help out others. I used Jaws 16 latest beta with IE 11. Steve Lansing, MI - Original Message - From: Tamera To: jaws-users-list@jaws-users.com Sent: Friday, October 10, 2014 5:41 PM Subject: Re: [JAWS-Users] amazon again First, I am on W8.1, I need to charge up my old W7 to try. I have no problem finding the add to cart nor adding to cart, where the problem lies is and I find the buttons fine, proceed to check out, and one click check out.. Jwas reads perfectly fine, but will not activate item. Insert f7 does not shoe as a link, cause these are buttons and B does not work, turning Jaws off with cursor on item does not work, jaws or pc cursor does not work, enter, space bar, left mouse etc. Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Friday, October 10, 2014 10:55 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon again Strange. I don't doubt that others are having issues, but I'm not. I wonder if it is browser version or add-on related?d I just used Amazon with Jaws 16 beta, and I also duplicated a satisfactory experience with Jaws 15. I'm using Win 7 64-bit with IE 11. The Add-To Shopping Cart button is right below the quantity combobox. After that, there is a checkout button that is found with the search-for-button B command as usual. I don't use the accessible Amazon site; I just use the regular Amazon site. Steve - Original Message - From: Karen Schrade To: jaws-users-list@jaws-users.com Sent: Thursday, October 09, 2014 3:44 PM Subject: [JAWS-Users] amazon again I'm using jaws 15x and have win 7. In the last couple of weeks, the proceed to checkout button has become unusable. Very annoying but, it's apparently not just a win 8.1 problem. If I remember right, though, you can put things into the shopping cart from the access site but when you're ready to check out, it takes you to the main site. Hopefully, they'll get this fixed. karen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon again
hey, get a mobil device and update, and you'll have loads of extra new wild and crazy settings,lol - Original Message - From: Tamera fid...@comcast.net To: jaws-users-list@jaws-users.com Sent: Saturday, October 11, 2014 12:21 PM Subject: Re: [JAWS-Users] amazon again Thanks Steve, I have yet to try my w7 laptop.. its so frustrating when things seem to work fine and then the rug gets pulled out from beneath you! Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Saturday, October 11, 2014 9:05 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon again Tamera, My wife and I both use Jaws. She just submitted an order and it worked as normal for her. I just submitted an order yesterday afternoon, and the only thing I had to do was to double-click the checkout button with the Jaws cursor left-mouse simulation numpad slash. I don't know if that methodology would work in Windows 8.1 since the review mode is different; and I don't have access to 8.1 as I haven't installed the upgrade on my older Vista laptop. (I'm sticking with Win 7 on the other boxes.) The other issue I had yesterday is updating the date on an expired credit card. In case anybody encounters this issue, here is a brief description and my resolution. Hopefully, Eric Damry can get a fix in... 1. If you need to update a Credit Card on Amazon, or I assume if you put in data for a new one, you will get a new screen. 2. There will be two menu buttons above the continue button. Going from the top, the first button will update the expiree year. 3. If you click on this button, it opens a bunch of years from 2014 through 2034 that are links. 4. When I entered on the correct link, in this case, 2018, and filled out the month in the same manner, I had no success after hitting continue. The month and year would show visited but the update would not get honored. 5. To get the update to work, I had to click on the first button menu for the year; double-click 2018 with the left-mouse, then open the second button menu for the month, double-click on 04 for April. Then, if I hit the Continue button, it would update the expiration date on my existing credit card. Hope this might help out others. I used Jaws 16 latest beta with IE 11. Steve Lansing, MI - Original Message - From: Tamera To: jaws-users-list@jaws-users.com Sent: Friday, October 10, 2014 5:41 PM Subject: Re: [JAWS-Users] amazon again First, I am on W8.1, I need to charge up my old W7 to try. I have no problem finding the add to cart nor adding to cart, where the problem lies is and I find the buttons fine, proceed to check out, and one click check out.. Jwas reads perfectly fine, but will not activate item. Insert f7 does not shoe as a link, cause these are buttons and B does not work, turning Jaws off with cursor on item does not work, jaws or pc cursor does not work, enter, space bar, left mouse etc. Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Friday, October 10, 2014 10:55 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon again Strange. I don't doubt that others are having issues, but I'm not. I wonder if it is browser version or add-on related?d I just used Amazon with Jaws 16 beta, and I also duplicated a satisfactory experience with Jaws 15. I'm using Win 7 64-bit with IE 11. The Add-To Shopping Cart button is right below the quantity combobox. After that, there is a checkout button that is found with the search-for-button B command as usual. I don't use the accessible Amazon site; I just use the regular Amazon site. Steve - Original Message - From: Karen Schrade To: jaws-users-list@jaws-users.com Sent: Thursday, October 09, 2014 3:44 PM Subject: [JAWS-Users] amazon again I'm using jaws 15x and have win 7. In the last couple of weeks, the proceed to checkout button has become unusable. Very annoying but, it's apparently not just a win 8.1 problem. If I remember right, though, you can put things into the shopping cart from the access site but when you're ready to check out, it takes you to the main site. Hopefully, they'll get this fixed. karen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon again
Strange. I don't doubt that others are having issues, but I'm not. I wonder if it is browser version or add-on related?d I just used Amazon with Jaws 16 beta, and I also duplicated a satisfactory experience with Jaws 15. I'm using Win 7 64-bit with IE 11. The Add-To Shopping Cart button is right below the quantity combobox. After that, there is a checkout button that is found with the search-for-button B command as usual. I don't use the accessible Amazon site; I just use the regular Amazon site. Steve - Original Message - From: Karen Schrade To: jaws-users-list@jaws-users.com Sent: Thursday, October 09, 2014 3:44 PM Subject: [JAWS-Users] amazon again I'm using jaws 15x and have win 7. In the last couple of weeks, the proceed to checkout button has become unusable. Very annoying but, it's apparently not just a win 8.1 problem. If I remember right, though, you can put things into the shopping cart from the access site but when you're ready to check out, it takes you to the main site. Hopefully, they'll get this fixed. karen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon again
First, I am on W8.1, I need to charge up my old W7 to try. I have no problem finding the add to cart nor adding to cart, where the problem lies is and I find the buttons fine, proceed to check out, and one click check out.. Jwas reads perfectly fine, but will not activate item. Insert f7 does not shoe as a link, cause these are buttons and B does not work, turning Jaws off with cursor on item does not work, jaws or pc cursor does not work, enter, space bar, left mouse etc. Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Friday, October 10, 2014 10:55 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon again Strange. I don't doubt that others are having issues, but I'm not. I wonder if it is browser version or add-on related?d I just used Amazon with Jaws 16 beta, and I also duplicated a satisfactory experience with Jaws 15. I'm using Win 7 64-bit with IE 11. The Add-To Shopping Cart button is right below the quantity combobox. After that, there is a checkout button that is found with the search-for-button B command as usual. I don't use the accessible Amazon site; I just use the regular Amazon site. Steve - Original Message - From: Karen Schrade To: jaws-users-list@jaws-users.com Sent: Thursday, October 09, 2014 3:44 PM Subject: [JAWS-Users] amazon again I'm using jaws 15x and have win 7. In the last couple of weeks, the proceed to checkout button has become unusable. Very annoying but, it's apparently not just a win 8.1 problem. If I remember right, though, you can put things into the shopping cart from the access site but when you're ready to check out, it takes you to the main site. Hopefully, they'll get this fixed. karen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon again
I'm using jaws 15x and have win 7. In the last couple of weeks, the proceed to checkout button has become unusable. Very annoying but, it's apparently not just a win 8.1 problem. If I remember right, though, you can put things into the shopping cart from the access site but when you're ready to check out, it takes you to the main site. Hopefully, they'll get this fixed. karen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon
Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon
This has happened to me as well. Once I have something in the kart, I close IE and switch over to Firefox and do the checkout process that way. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tamera Sent: Wednesday, October 8, 2014 6:06 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon
I wonder if this is a W/8.1 issue, cause I have same jaws just use OS 7, and Amazon isn't a problem for me - Original Message - From: Melissa Hambleton nightfur...@verizon.net To: jaws-users-list@jaws-users.com Sent: Wednesday, October 08, 2014 6:44 PM Subject: Re: [JAWS-Users] Amazon This has happened to me as well. Once I have something in the kart, I close IE and switch over to Firefox and do the checkout process that way. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tamera Sent: Wednesday, October 8, 2014 6:06 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon
Hi Tamera, I don't know which Amazon website y'all are using but, here's their website for screenreader users: http://www.amazon.com/access HTH Take care. Mike This email was sent from my, iBarstool. - Original Message - From: Tamera To: jaws-users-list@jaws-users.com Sent: Wednesday, October 08, 2014 3:05 PM Subject: [JAWS-Users] Amazon Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon
I have been using w8.1 for sometime now, I guess I should go try my W7 and see... just didn't think about trying it and as I said this only happened a couple weeks ago, when I noticed some changes the site. I do not want the accessible site, I did not have issue prior to this with the regular site.. but something recently has changed significantly.] I have emailed amazon and FS. Thanks, Tamera -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Wednesday, October 8, 2014 5:24 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Hi Tamera, I don't know which Amazon website y'all are using but, here's their website for screenreader users: http://www.amazon.com/access HTH Take care. Mike This email was sent from my, iBarstool. - Original Message - From: Tamera To: jaws-users-list@jaws-users.com Sent: Wednesday, October 08, 2014 3:05 PM Subject: [JAWS-Users] Amazon Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon
Sounds like there is a bug of some sort? -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Melissa Hambleton Sent: Wednesday, October 8, 2014 4:45 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon This has happened to me as well. Once I have something in the kart, I close IE and switch over to Firefox and do the checkout process that way. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tamera Sent: Wednesday, October 8, 2014 6:06 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon
Are you using the regular Amazon site or the other site which is Optimized for Screen Readers. On the regular site, Amazon has been fooling around with the layout of the site, and it has ben causing a lot of problems. You could probably check out easier through the Optimized site, but the shopping experience leaves a lot to be desired. Mike blindb...@comcast.net -Original Message- From: Tamera Sent: Wednesday, October 08, 2014 3:05 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Amazon Using w8.1, latest Jaws 15, in the past couple weeks something has changed w/Amazon and I cannot get check out buttons to work, any ideas or suggestions? Tamera For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Amazon!
Well, Amazon does provide a version of its web site that is optimized for screen readers. But it turns out that this site is actually the mobile version of Amazon.com designed to work with cell phones, that just happens to work reasonably well with screen readers. It's not as if Amazon went out of its way to make its web site blind friendly; it just worked out that way by coincidence. So technically speaking, Amazon.com is accessible, even though the screen reader-optimized version leaves a lot to be desired, as far as I'm concerned. At least JAWS doesn't crash or freeze when accessing this version of Amazon.com using IE or Firefox. Gerald - Original Message - From: Bob Edenhofer bob.edenho...@gmail.com To: jaws-users-list@jaws-users.com Sent: Tuesday, July 22, 2014 6:54 PM Subject: [JAWS-Users] Amazon! What I would do in this case, is contact FS tech support about this, and explain the problem, then I’d contact the world wide web consordium about this matter, they are in charge of getting these companies to make there website accessible for blind people like ourselves with screenreaders, and especially for people with disibilities. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon!
What I would do in this case, is contact FS tech support about this, and explain the problem, then I’d contact the world wide web consordium about this matter, they are in charge of getting these companies to make there website accessible for blind people like ourselves with screenreaders, and especially for people with disibilities. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon account update
I did find the correct form to reinstate my account so lets hold the suggestions ince I don't clutter up the list. Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon cloud player
Thanks got it I could not find it anywhere I also saved the page and added it to my links. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Robin Frost Sent: Saturday, February 15, 2014 11:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] amazon cloud player Hi, Try this page. I still have it installed and once it is installed it'll give you the option of choosing to use the newer inaccessible cloud app for pc for downloading or say no thanks use the old downloader. I hope this helps. Robin http://www.amazon.com/gp/dmusic/help/amd-bm.html?ie=UTF8*Version*=1*entrie s*=0 -Original Message- From: john melia Sent: Saturday, February 15, 2014 5:49 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon cloud player I have until now buying songs from itunes. But amazon has a song that I want but itunes does not have it. Has anyone used the cloud player there was once a down loader with the cloud but I did not see that can any one help? For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon cloud player
I have until now buying songs from itunes. But amazon has a song that I want but itunes does not have it. Has anyone used the cloud player there was once a down loader with the cloud but I did not see that can any one help? For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] amazon cloud player
Hi, Try this page. I still have it installed and once it is installed it'll give you the option of choosing to use the newer inaccessible cloud app for pc for downloading or say no thanks use the old downloader. I hope this helps. Robin http://www.amazon.com/gp/dmusic/help/amd-bm.html?ie=UTF8*Version*=1*entries*=0 -Original Message- From: john melia Sent: Saturday, February 15, 2014 5:49 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] amazon cloud player I have until now buying songs from itunes. But amazon has a song that I want but itunes does not have it. Has anyone used the cloud player there was once a down loader with the cloud but I did not see that can any one help? For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon music pages
Hi, Used to be that on Amazon pages showing the songs on an album that the songs would be formatted into a table with the link to listen to a sample, the song, etc. as the colums. A while back this changed so that the same information is part of a list and not a table. Is there a way to get Jaws to read it as a table? I am running Windows 7, IE11, and JFW 15. Thanks For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Amazon Cloudplayer
Is anyone using the Amazon Cloudplayer with JAWS? I'm running JAWS 15 and Windows 7. I can't even get the Cloudplayer to install. Ward For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] amazon and gift wrapping
Hello: When shopping on amazon.com, when paying for your item, you can have a message written on the gift, so where is the box to write the messatge? A few days ago, I was able to write the msg, now it just says: Enter your free gift note for this item here (max 240 characters). Be sure to include to and from: Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
