How many times did you try to register?
I did it three times, put in all of my info, submitted Credit Card, and was
kicked out back to login screen ... and still on Step-3 of registration.
good luck
ii
___
UNSUBSCRIBE
I registered last month and didn't have any problems.
jc
On 7/13/06, igor ivanov [EMAIL PROTECTED] wrote:
How many times did you try to register?
I did it three times, put in all of my info, submitted Credit Card, and was
kicked out back to login screen ... and still on Step-3 of
**
All,
To
configure Mid-Tier as a Single SignOn application, do you have to have
an established SSO environment ? Or can we just use our current Active
Directory environment ?
Thanks,
John M. Kovalcik
Kennametal Inc.
**
Are you wanting to read and write to an (external to
Remedy) Oracle table? Here are 2 Oracle functions to convert between the
Epoch number and Oracle's date (Requires Oracle databaseto be v9 or
higher). These can be used inside Remedy's direct SQL
actions.
CREATE OR REPLACE FUNCTION
Title: Crystal report Parameter Field
**
All,
I am trying to create a parameter field that will ask for a Date and Time. I have my report set up to pull all ticket numbers for a 'Last Modified User'. When I add the parameter field to the DESIGN portion of the report, it will ask for the
OK, if you live in India or work in the same time zone it is great...
But for those of us that live in the US, getting an answer at 3:25AM,
4:34 AM and 5:19AM does not work!
This is the most frustrating thing I have experienced with Remedy ever!
Gr
Outsourcing is BS! Sure they
**
Hi Claire,
Technically its not "outsourcing", BMC has support around the world. Its cheaper to have several locations where staff is oncall during business hours in each region. Don't think that makes it any less frustrating, particularly if you opened the ticket with US support. In that
Title: RE: OT - BMC-Remedy Tech Support Rant
**
Is it confirmed that Remedy support IS in India? Or at least a chunk of it? I've wondered that recently because I've been getting lots of Indian sounding techs on the phone, but I've had a few incidents where the first level tech got a second
Title: RE: OT - BMC-Remedy Tech Support Rant
**
Norm:
Yes, there is a large support centre for BMC in India. They also have support centres elsewhere around the world. I've received calls early in the morning with a decidely Irish brouge. But, if you want to see a shift of support 'bite you
We wouldn't all hold these opinions because our companies could do the same
thing someday and put us out of a job would we? :)
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
From: Thomas Altamore [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Title: RE: OT - BMC-Remedy Tech Support Rant
**
Tim:
No. I've found some of the tier 1 techs to be quite knowledgeable. You may have a problem understanding them and I have found ways to communicate with them. I found that a Microsoft Tier 1 'engineer' had just about every Microsoft
So the question is...why can I not get 24x7 support now? I hate to beat
that drum once a year, but for what we pay for support, and they outsource
that support around the world, would it not be a good time to finally make
this 24x7?
Timothy Button
Remedy Systems Consultant
[EMAIL
Does anyone know of a way to track the maximum filters for an operation?
I want to be able to see how the total number of filters increase and
decrease as workflow executes. There could be operations that peak near
the 'Maximum Filters for an Operation' setting yet I would not know it.
The only
Hello All!
I have been putting a password expiration process in place today and have
got to the stage (all workflow created working) where i need something
to run on login, some sort of init file to basically cross reference the
user form. Does anyone have oen i could look at or give me an
Title: RE: OT - BMC-Remedy Tech Support Rant
**
Claire:
I would offer that strong cup of coffee, but it would be very cold by the time it gets to you.
BTW, if you think that BMC is not working your issue just because you don't have a support tech on the phone, you would be sadly mistaken.
You can search the archives here for Init-Form (a feature Remedy added
in v5). Basically you add an entry in your ar.conf (ar.cfg on Windows)
file to tell the server what form to open when a User logs in with the
Windows User Tool.
Fred
-Original Message-
From: Action Request System
Mark,
On each form and view you can turn this off in the View Properties.
(Menu Access Tab)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
On 7/12/06, Mark Milke [EMAIL PROTECTED] wrote:
Hello!
Is there a server-side way to disable / hide the home page button in ARS
6.3?
Mark
Title: RE: OT - BMC-Remedy Tech Support Rant
**
James,
I pay over 63K a year. Sure that includes upgrades to
software and patches and technical support. It is also basic
support. We had express and (small brag) because I called for support so
infrequently, it was determined that we could
Decaf?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, July 13, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - BMC-Remedy Tech Support Rant
I was always under the impression that
Title: RE: OT - BMC-Remedy Tech Support Rant
**
James,
The resolution to my first problem was to check a box on
install. It took them 5 days to get me that They had all my
logs. They has screen shots. I don't contact support "lightly"
when I contact them, I send them everything they
We have an Init-Form that checks their $VERSION$ to see if it meets the
minimum level we have set. The basic Run-If is
(( $VERSION$ ' 5.02') OR ( $VERSION$ LIKE 04.% ) OR ( $VERSION$
LIKE 4.% ))
If the Run-If passes we show an error to the user with a link to our
Mid-Tier page so they can
Title: RE: OT - BMC-Remedy Tech Support Rant
**
Claire:
We do run into a bad support tech every once in a
while. I went to the same oil change place for a long time. One time
they forgot to tighten the oil plug and I lost two quarts of oil before I
realized that there was a major oil leak.
Title: RE: I don't want my users using the old user tool
**
Fred:
I recommend setting the minimum API unless you are running Remedy applications that were made in the days of ARS 4.5.2 (which we do.) Your other method of checking $VERSION$ should be used in those cases.
James McKenzie
Title: RE: I don't want my users using the old user tool
**
We have a couple of perl API apps from 4.5.2 that run
against our system so that's why I like the Init-Form. I had to add the 2
different 4x checks because when I logged the versions our users had I found a
couple of the 4x patches
Lets just call this what it isIn some form or fashion, we ALL are
support providers in some way; therefore, we are probably much harder as a
group on support. Its not easy for a first line support person to field our
calls (particularly since we usually know what tier the issue needs to
It's not a file on the list...
You add a line to your config ( Init-Form: a Display only form you
create ) and put whatever workflow you want to run each time a User
logs in with the Windows User tool on it.
When a user log in the ARS server will automatically open that form on
the User's PC (it
You know, I'm glad that technically, 24x7 support is available, but I'd love to
hear from someone that they received support from the overseas support centers
that even resembled in quality that which we usually get from the mother ship.
My own experiences haven't been that positive, but I
Hi List
Hear the one about the British Telecomms engineers who decided to do a
firmware upgrade to their routers and took down port 80 (all http:) traffic
for the whole of the UK?
This is not a joke, this has happened today. Now that's a pretty major
boo-boo. Anyone beat that?
David Sanders
Hi David,
Comcast beat them to it in the southeastern Michigan area, maybe not for the
technical aspect, but definitely for the customer service portion of things.
About 3 years back, they intentionally took down ports 80, 1080, and 8080 for
the better part of a week. Their support department
CLAIRE, CHILL!
Have you read my messages yet from last Thursday or Tuesday telling you
that you had won the random drawing for participating in my research
survey?? The first one was in a request for a follow-up electronic
interview so maybe you forwarded it to someone in Support. Will that
calm
Title: RE: WAY OT - BMC-Remedy Tech Support Rant
**
Strauss:
Please, noKeep the Expresso pure! :-)
BTW, this is a great venue to vent your frustrations
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
Title: RE: WAY OT - BMC-Remedy Tech Support Rant
**
Check that on the venting. Where else but the
ARSLIST...
Maybe we should keep the Drambuie pure, although I always
cut it with some Glenlivet that I keep in the freezer.
Christopher Strauss, MSLSRemedy Database
AdministratorUniversity of
**
Yes. Ive got a request to recreate
a current application in Remedy. The current application has an Oracle table
at its base that uses an Oracle Date type field and it has many reports and
other applications linked to it that use that Date field. Is there any way I
can recreate that
Title: RE: WAY OT - BMC-Remedy Tech Support Rant
**
Strauss:
In the FREEZER! You should be ashamedI prefer my
expresso pure (excepting the occassional shot of pure chocolate sauce...)
Yes, I'm real fun to deal with after a douplo with two shots of chocolate and a
cup of whipped
Greetings everyone,
Is there a way to have workflow halt the closing of the
windows tool?
When our workers start in the morning they open a display-only
control panel. This opens an “Hours Worked” form, into which
they record their begin time. When they leave in the evening
they close the
Alan,
Assuming your ARS server is using Oracle and that the Oracle table in
question does or could have a unique key suitable for use as an ARS
'Request ID' field then I would think about using an ARS View form.
Or you can have Filters on a normal ARS form that updates/maintains
data in the
Title: Crystal report Parameter Field
**
All,
I am trying to create a parameter field that will ask for a Date and Time. I have my report set up to pull all ticket numbers for a 'Last Modified User'. When I add the parameter field to the DESIGN portion of the report, it will ask for the
**
These are great examples of both unintended consequences and customer treatment!
rant
Unfortunately, most customers receive the LESSER of the followingquantities for their
purchase amount:
a- the minimum a Marketeer promises in order to secure business;
b- the minimum deemed 'acceptable' by
**
Well, I'll chime in here. I have dealt with overseas from time to time (not very recently though). The last time I did, it was a licensing issue and I was dealing with a malaysian support center. The lady was VERY helpful and very quick.
That being said.
In the last couple of years, I have
**
Many companies are beginning to realize the true cost of
outsourcing, Warren. Add to lost customers the fact that the choice is now
becoming going with nations just beginning to really do outsourcing(like
Malaysia, Ireland, etc.) at a low cost, or paying more for more established
Title: RE: OT - BMC-Remedy Tech Support Rant
**
Warren:
I agree with your comment on Bamba...One who actually will bust their butt to keep you happy. Same with Alfred.
As to Countrywide, I always dealt with the local office. I told them that was their area. Either they fix it or my business
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Howdy,
The IT Masters Suite did this, but it was absorbed by Remedy and
discontinued. Some folks have said it became part of the developers
suite, but that is a product I am not familiar with.
I don't know of anything that will do this today.
**
Reading between the lines I concur the following...We have been hit by the Code Red Worm. This has caused an outage for about a week. Please do not call us to claim for compensation for this period as we can barely afford it, given the fact that we are already spending a few millions to
You can use Visio to document/draw relationships diagram.
Open visio
Choose Database Template
Choose database model diagram
And then experiment with what works best for you
Herb
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Tom:
I agree, we need to smarten our students, not dumb them down. This means
creating CHALLANGING classes, not something that our education system is
ready for. I know of several families that home school and their children
constantly score in the top decile. Something to think about?
This
I have inherited a legacy application that was modified by a previous
admin, and I was wondering if there was a way to determine what fields
were added to the form after a certain date. There is little or no
documentation created by the previous admin on modifications made to the
form.
**
Abydos to a visio integrated product call abydos analyzer - http://www.abydos-workflow.com/
it's pretty good
On 13/07/06, T. Dee [EMAIL PROTECTED] wrote:
A long time ago in a galaxy far far away ... Visio use to draw a diagram /flow chart from integrating with ARS.
Does anyone remember
**
There isnt really a way even if you go down to the data dictionary to check the create dates of a field.What you could however do is try and study the trend used by those admins to create new fields - maybe they used a particular range of ID's that you could search for... If they were good
**
Kaiser,Timestamp column in the field tablekeeps the last changed date, so if you have made even so much as a field label modification to the OTB fields, the timestamp in that field gets modified...JoeKaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED] wrote: ** Use the Field
Rick,
We use SQL and the ar.cfg variable to change is
Sybase-Server-Name:
Then restart the arsystem service.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John.A Simpson-contr
Sent: Thursday, July 13, 2006 3:24 PM
To:
Joe, thanks for the suggestion. I do have a group of fields in the
customer range that I can look at. At least it will get me on the
right track.
Thanks
Kyle
Joe DeSouza wrote:
**
There isnt really a way even if you go down to the data dictionary to
check the create dates of a field.
**
After version 6, (I think), the admin tool allows you to right-click on an object and export to a .def file. You can keep adding objects by using the 'append' feature. The append allows you to re-export the same object to an existing file. I have always avoided this to avoid an issue till now.
**
KyleYou are welcome..James,Thats what I suggested.. Going by the Timestamp would definitely yield wrong results and the best bet would be to go by field ID's.. Sometimes there are reasons though you might want to create ID's below the User Range mark, which might cause a few
Sometimes I use Owner on the field Change History tab. Usually this is
Demo or a Remedy user name. Unless someone has a lot of extra time on
their hands to change the Owner name this is Login id of the person who
added the field. I have found that this will help identify reserved
fields that
**
We used the Java API. In fact we created
an entire veneer on top of Remedy to fully integrate. We find that most
customers want to integrate Remedy into their business processes ala their
portal, etc This way it becomes transparent rather than working a ticket,
for example.
Matt
**
So the next question is how can or will
this help me?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Matthew White
Sent: Thursday, July 13, 2006 7:05
PM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with
I was certain that Visio could document your workflow on it's own.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: July 13, 2006 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS
You can use
It can. I used it on several occasion. After creating the drawing I sent
the drawing to my wife and she changed the setting of the drawing and
ran it off
on her plotter. I had a nice wall size drawing I used to show staff
and other developers where we were at.
Herb
-Original Message-
**
This has been done before so I'm inviting comments from those who have done it and are having a heavily used application that might have a significantly large number of records in their main data table..This is what I am in the process of designing.. I am building a completely custom
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