Final word from support: after reproducing, they will submit as a
bug.
On May 4, 2:43 pm, Rick Phillips <[EMAIL PROTECTED]> wrote:
> Here was the problem: as I mentioned, I'm working on documentation
> for installations. The previous 5.1.2 install doc had the person
> performing the install sel
Thanks Roger - that worked great !
Colin
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Friday, May 04, 2007 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data does not appear in a column a
if you want it to display you have to map the field using ARDBCFilelds form
and then restart the server to update the plugin.
Roger
** See what's free at http://www.aol.com.
___
U
Hi Listers,
I added a column to the z2TH_ConsolidatedTable1 on the
SHR:OverviewConsole form, Assignee,
but when I run the Client no data appears in that column when it should.
How do I make thte data appear ?
I see that the table gets its data from the SHR:ARDBC_OverviewConsole
Vendor form,
but I
Export a def, update the def, then reimport it. This will take care
of recompiling the T# and named views for the view form.
If you update the source table in the db directly, you will need to
manually recreate the T and named view for the view form.
Axton Grams
On 5/4/07, Shawn Rosenberry <[E
What is the configured interval to check for new emails? Could it be
that the email engine is scanning for new messages before it completed
processing the last set?
You could create a filter on the email messages form that does a push
field action to some temp form and records some vitals like u
Nevermind. I figured it out. I just had to create a new view, select
fields in view, add them all and then delete the ones I missed.
From: Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, May 04, 2007 4:17 PM
To: 'arslist@ARSLIST.ORG'
Subject: Ghost Fields Af
Go to Form|Current View|Fields In View
Add the fields back to the view and you should be good to go.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, May 04, 2007 3:17 PM
To: arslist@ARSLIST.ORG
Hi everyone:
Well, I did it-I made the dumb mistake of deleting a page holder with
fields still on it. So the page holder is gone but the fields still
sort of exist. I remember there's a trick to correct this, but for the
life of me I can remember what it is now. I thought it was recreating
That's great they resolved your issue. I think ours is a little different.
We don't have multiple email engines. After we restart our email engine
service, then we get singles, sometimes it last for just 15 minutes before
it starts sending out duplicates and sometimes it last for over 10 hours
bef
Well BMC support were of some actual help today, it appears that we had
two email engines processes running at the same time. Apparently, the
process didn't stop when we attempted to stop the email engine, and got
hung up. Go figure. Now we are getting just single messages.
Kyle
Kyle Whitl
The nice thing about using something like Perl's Data::Validate::IP:
http://search.cpan.org/~neely/Data-Validate-IP-0.05/lib/Data/Validate/IP.pm
is that there are checks for multi-cast, private/public, loopback, among others.
Axton Grams
On 5/4/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]
You have to add criteria for each field as an OR statement such as as OR
'LISTSummary' = " " this is how the Remedy developers did it for their search
forms.
Roger
** See what's free at http://www.aol.com.
___
As I said, I would like to see the build process in motion. The whole thing
should be set up such that all platforms, standard/debug, are all built at
the same time against the same revision of the source. I have to wonder if
the different platforms are even compiled against the same revision.
Number 1 Rule of Thumb as a Remedy Developer/Admistrator
When dealing with any type of integrations with Remedy, the problem is *
NEVER* with your system it is always the other guys system.
___
UNSUBSCRIBE or access ARSli
Here was the problem: as I mentioned, I'm working on documentation
for installations. The previous 5.1.2 install doc had the person
performing the install select register with portmapper and define a
port. MANY installations have been performed this way successfully.
My 7.0.1 doc is built on the
Yep, I haven't seen to much help on the issues I have submitted during
our upgrade process.
Thanks
Kyle
All Contact wrote:
**
Great! I'll forward this to our exchange guy to investigate. He was
sure the problem was on Remedy end but so far we havent found anything
wrong in the back ground.
Hi all,
Does anyone know a quick and easy way to change the table name field on the
view information tab on a view form? I'm trying to set up a new developmnet
environment on our development network and I'm running into errors in Remedy
due to the fact that one of our view forms is looking for a
Great! I'll forward this to our exchange guy to investigate. He was sure the
problem was on Remedy end but so far we havent found anything wrong in the
back ground. Thanks.
Also Kyle, we also have a ticket open with Remedy support for over a week
now and so far they have been no help. Good luck w
Hey everyone-
We have several types of tickets and people want to be able to search across
all of them. All ticket types push key information to the AllTickets form-
Status, Submitter, Summary, Date Created, and so on (not sure how much of
this was out of the box).
I'm trying to make a form whic
I like that pre-populate from AD idea.. This could be used in combination
with the display only idea, and combine both, where you could fetch where
needed, and use keyboard entry when needed..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTE
I ran into this before and after we combed through the AR Email Engine and
subsequent process, we could not find anything different. We start a
conversation with our Exchange Admin about possible Exchange issues and it
ended up being a bug in Exchange 5.5 as listed in the KB entry below. Not
sur
My issue is on outgoing mail with little volume (1 -2 messages) and can
be duplicated either with manual creation of the message or if the
message is created via workflow. I have opened a case with BMC support,
maybe they have some answers.
Thanks
Kyle
Leonard Neely - FOJ wrote:
Yes, this
I have noticed the 'size' difference also, and have always questioned
their "build/release" process based upon this fact.
I would shutter to think that the shared libs are maintained separately,
without a common code source. Of course with that said, if they did a
"make -ALL" which would build
Michael, one other thought - is this something you could pre-populate from
Active Directory or some such, or are you looking to add new data?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent
Thanks for the suggestions Joe and Axton - I think I'm going to take the
display-only fields route and concatenate that.
Another (much more complex) idea I had was creating a filter API plugin
that would provide either a) specific content-based formatting or b)
standard regular expressions. If AR
Yes, this flag is set by the Email Engine. However, one could conceivably
have custom workflow that also operates on this field.
We had a similar problem before, related to the incoming mailbox (POP3),
where each polling cycle would pull in the same messages from the pop3
server over and over aga
I can't seem to find the workflow that tells the Email Engine to not
process the message again. Is this set through the Email Engine itself
and not through workflow (active links, escalations, or filters)?
Kyle Whitley wrote:
My environment is Solaris and Oracle. We checked to make sure the
You could also parse the char value and write each octet to an integer
field, in which case testing the limits becomes much easier. Each
octet is an 8-bit value, comparative operations against an integer for
this type of data is much easier with a data type that easily
represents the true value.
The stack trace. At the bottom of the stack is 'SendNotification':
...
RPC Id: 28155
RPC Call: 3 (CE)
RPC Queue: 390620
...
Stacks:
/prod/sys/remedy/bin/arserverd:DumpStackTrace+0x88
/prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
/usr/lib/libthread.so.1:0x15bac
/usr/lib/libthread.so.1:0x
I didn't think of the 000 possibility.. I guess besides checking the length,
if you use the solution I suggested earlier, you would need to check these
possibilities too and eliminate them.. and then concatenate the 4 values..
Also make sure you think ahead for IP6 and make allowances for that too
Not only that, you could enter 900.999.123.000.
There are perl libraries that are very good at this. If you don't
want to go that route, you could parse the octets into separate
fields, then check those. There was also a thread a couple of months
back that had a very very long qual that could b
Michael,
This might work..
Create 4 display only fields and the pattern match to each of them being
[0-2][0-9][0-9]. If you wish you could have them as value fields instead of
Display only just in case you need to store the values of each separately in
the database as well. Have workflow to conca
Axton, funny you should mention the email relationship. I had plenty of
these messages (see below) in my arerror.log which was caused by a bad
filter, although I can't say I actually saw any direct correlation with
fixing that filter and the problem going away. Like I said previously, I
feel
Anyone have suggestions for matching an IP address pattern
(###.###.###.###) in a Character Field? I could use
[0-9][0-9][0-9].[0-9][0-9][0-9].[0-9][0-9][0-9].[0-9][0-9][0-9] - but
then I have to enter the address as 010.010.001.001.
Thank you for your time,
Michael Durrant
IT Systems Integrat
Thanks, Axton, was not 100% on the undo tables issue.
On 5/4/07, Axton <[EMAIL PROTECTED]> wrote:
10g client with 9i db should be fine. This is how our environment is set
up.
Axton
On 5/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> Rick,
>
> Well looking at your configuration, I am a
This is what concerns me:
22:19:29 == Query Request ==
select tablespace_name from user_tablespaces where tablespace_name =
'ARSYSTEM';
22:19:29 == Query Results ==
ORA-01017: invalid username/password; logon denied
ERROR: Cannot open the da
10g client with 9i db should be fine. This is how our environment is set up.
Axton
On 5/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
**
Rick,
Well looking at your configuration, I am a little curious to know why you
have a 10i client connecting to a 9i DB.
10 Does work differently than 9, a
oh, you can also modify your root.cshrc to match the proper config to use
the client with the db.
two_task etc.
On 5/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
Rick,
Well looking at your configuration, I am a little curious to know why you
have a 10i client connecting to a 9i DB.
10 Does
Rick,
Well looking at your configuration, I am a little curious to know why you
have a 10i client connecting to a 9i DB.
10 Does work differently than 9, and ARS 7.01 is expecting 10i client I
know, but it might be expecting a 10db too.
login as oracle on the solaris box. sqlplus as oracle -- lo
Thank you to all who responded! Once again, the list comes through.
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: F
Thanks everyone, I generated the indexes on the DB level and things are working
now. Performance is much improved.
Den
>>> Atul Vohra <[EMAIL PROTECTED]> 4/27/2007 11:26 AM >>>
Hi,
If the index does not exist in the DB, remedy will error when you try to remoce
the "orphan" index in the Admin
Good morning everyone:
I'm running into an issue trying to get a Service Request to create an
Incident. It creates the Service Request just fine, but then when it tries
to create the incident, I get the following error:
ARERR 308 - ARCreateEntry - Duplicate field in the definition100215
I ditto Craig's suggestion. We've implemented it at a large government
agency. It's fairly easy to integrate, low cost and Section 508 compliant.
http://www.thesolutioncafe.com/
HTH,
Tim Powell
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
We're in the process of purchasing JSpell. I've spoken with other people
who have used it with Remedy and I also discussed it with one of their
technicians. It's pretty easy to implement and it's low cost as well.
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList
thanks! :)
On May 3, 11:52 am, Thilo Stapff <[EMAIL PROTECTED]> wrote:
> The field ID is in the "Appended Text". It's 2 (the Submitter field).
>
> Regards,
> Thilo
>
>
>
>
>
> Mikhail wrote:
> > Hello folks,
>
> > I'm creating a Java API for BMC Service Desk 7.0. I've got everything
> > all ready
Found this in the dbquery.log
22:19:29 == Query Request ==
select tablespace_name from user_tablespaces where tablespace_name =
'ARSYSTEM';
22:19:29 == Query Results ==
ORA-01017: invalid username/password; logon denied
ERROR: Cannot open the
Another option would be to capture the username of the person that is
logged into the network, and then populate the login field. This is how
we do it here. There are a number of past posts that describe how to
accomplish this. HTH
Stephen
From: Action Requ
Firefox has dictionary/spell checking capabilities. All the
misspelled words are underlined, you can right click to get a list of
possible matches, etc. If you are using IE, there may be a plugin you
can install on the browser.
http://www.iespell.com
Axton Grams
On 5/4/07, Wacholz, Jeanette (
You could try SpellMagic. Seemed to work pretty well when I gave it a test
drive, but I haven't deployed it in production.
http://www.alcodasoftware.com/spell-magic.htm
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wacholz, Jeanett
Hi listers!
Can anyone recommend a web-based spellchecker that can be integrated
with the Remedy HelpDesk worklog?
We have a spellcheck button that uses OLE to spellcheck the worklog on
the desktop client but now need to add that ability for our mid-tier
users.
ARS 6.3 P20
HelpDesk 6.0
Oracle 9
Anil,
I think cookies would be your best bet, but you would have to modify
login.jsp pretty significantly. I would try to keep it on the
client-side as much as possible. You could do this through JavaScript.
Here is a good link to get you started:
http://www.w3schools.com/js/js_cookies.as
Anil,
When I read this question I come up with 2 different potential
situations that you may be asking. First is functionality similar to
the Desktop Client that would automatically logs in because the system
can be set in a manner that the login and password are stored locally.
The other situat
Thanks to all who responded on this question. Due to deadline
constraints I ended up changing the workflow to avoid using the table
loop. All servers were on v6.3 Patch 20 already (thanks Chandru). Out
of curiosity I will try Jason's suggestion below on a test form to see
if I can get it to work
**
?
Hi,
By setting the text field to unlimited you will have
changed the field from a varchar to character (clob style in oracle terms) check
out the database_ref manual.
You may have to drop the field and recreate it now so that
it is less than 8000 bytes
Greg E
From: "Action Request
My environment is Solaris and Oracle. We checked to make sure the email
engine is only running once. I will check to see if the sent message
flag is being set or not, because my timestamps are different.
Thanks
Kyle
Leonard Neely - FOJ wrote:
What OS and DB? Are you running multiple serve
Danny,
My best guess is that your solution can be found in the DVF framework.
( You said your using v7.0.1 so it is an option to you.)
The DVF is a lot like a "View field" in so much as it is a "iframe"
like object that leaves you with HTML being displayed. However is is
much more than a View fi
Dear all,
I'm having trouble importing solutions into ARServer. We have solution
summary, solution description, case summary and case description in
more than 300 character ( > 1500 character actually).
I change the field above respectively in HPD:Solutions form through
remedy administrator so
Hi Joe,
We talking about SLM 7.x and the "zSLMGen..." prefixed filters on "HPD:Help
Desk" form that were created for Service Targets specifically?
If so, then the qualification should look for an existing record. If it
doesn't find one, then a new one is created.
That's what you *should* be seeing
Hi All,
My employer is currently looking to recruit a 'Lead Remedy Developer' for a
permanent role, outline of the job is below, feel free to contact me in the
first instance, one important note is NO AGENCIES please, only direct
enquiries:
Location:
Cambridge, Cambridgeshire, UK
Role Descripti
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