Re: Strange Error Message - Midtier

I was getting that error when trying to browse the BMC support site for patches, either on Firefox 2 or IE 7. IE 6 was absolutely fine. Solution? I think it was something to do with the popup blocker (I'm figuring we'd had a policy update sent through our network).

Re: Problem in capturing the records listed by a Get List operation using workflows though they are displayed in Midtier Logs

Hi Elinore, Thanks for the Mail. I hope the solution of writing a routine has be achived through Dotnet. If I am wrong please correct me.Have you tried the same and was it sucessful. Is there any solutions in remedy as such, without depending on any other languages to loop through the result

Re: Change Implementer getting auto set if NULL on submit or modify

Hi Roger, According to the CM User guide, this is an option? If that’s true, where can you disable the option if you want? From page 174 of the CM User guide: You can assign changes to a change implementer. Assignments are similar for a change assignee, except for the Set Implementer using

Reports button on the MidTier if unqualified search is not allowed

Morning! I've searched thru all the defects, but haven't found this specific one. Has anyone else seen it? If we have Unqualified Search not allowed, users are not able to click on the Reports button on the Incident Management console (maybe other places as well, not sure. We turned it back on

Setting Date Format To yyyy-mm-dd Site Wide

Hi, I want to set the Date Format to -mm-dd site wide for more that 1300 users at one time. I am able to set the Date Format to -mm-dd in the AR User Tool by setting the Custom Format to -mm-dd in the Locale tab under Tools Options but this is setting is only specific to

Re: Problem in capturing the records listed by a Get List operation using workflows though they are displayed in Midtier Logs

Arun, You can use concept of table looping in remedy. You need to make either active link guide or filter guide as per your requirement. Just make the result list available on your form by adding it to the form (by right click -result list) and take care of refreshing it. Regards, Tarun

Re: Question: ITSM 7.0 - Permissions and Roles

Rosemay, You can find it on the BMC Developer Network. You must first login then go here - http://developer.bmc.com/jiveProd/entry.jspa?externalID=2657categoryID=751 If you don't have an account, it is easy to create one. - Kelly Deaver [EMAIL PROTECTED] Original

Re: Setting Date Format To yyyy-mm-dd Site Wide

Hi Rahul, Have you tried setting the ARDATE environment variable for the AR Server or ARDATE in your ar.conf file? Martin Martin Crothall Senior IT Software Engineer Met Office FitzRoy Road Exeter EX1 3PB United Kingdom Tel: +44 (0)1392 884220 Fax: +44 (0)1392 885681 E-mail: [EMAIL

Re: Setting Date Format To yyyy-mm-dd Site Wide

Hi Martin, No, I haven't tried that but I will try it. Is there any way by which I can do this Date setting in the -mm-dd format using the AR Admin tool. This is because on the BMC Knowledge Base site I came across one solution which states that Note:

Issues with using Incident Interface Create form to push record to HPD?

Morning, I'm using the HPD:Incident Interface Create form to push records into the HPD:Help Desk form; however we've found an issue and I'm wondering if anyone else has seen this happen. The record populates ok in the Help Desk form and it all seems ok. The ticket can be worked and moved from

Re: Issues with using Incident Interface Create form to push record to HPD?

Is the Assignee Group ID or Owner Group ID getting populated in the records that are pushed from HPD:Incident Interface Create? If these were not then that would explain when you are using the drop downs for Assignee or Owner group when searching and the records not coming up because I believe

Re: Error while trying to create incident record via push action

If I am not mistaken these fields are required so when you are using HPD:IncidentInterface_Create you need to provide these OR as I did I used Auto Assign which automatically populates these. Ty On 12/14/07, T Wang [EMAIL PROTECTED] wrote: ** Hi List, Did anybody ever encounter this error

ITSM 7 Site/Company Relationships Disappear

Has anyone seen a problem where Site/Company relationships disappear in ITSM 7.0.1? We are on patch 5, but had this problem in patch 4 too. Since the relationships are just totally disappearing, I can't really tell what is going on. I may build some workflow to trigger on delete to email me

Re: Error while trying to create incident record via push action

Morning, Yes I struggled with that for a bit as well. You have to set the Assignee groups and Assignee Group ID, but you also have to make sure that if you are assigning to a person.. that they are also have perms to that support group. Hope that makes sense, if not let me know. -

Re: Issues with using Incident Interface Create form to push record to HPD?

Mary - what do you mean they are not searchable - can you be more specific - what are you doing to search? On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote: Morning, I'm using the HPD:Incident Interface Create form to push records into the HPD:Help Desk form; however we've found an issue and

Re: Issues with using Incident Interface Create form to push record to HPD?

Both Owner and Assigned Group can be auto assigned. Mary what you gave Peter are your group IDs not his. Ty On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote: Morning Peter, That was my first thought too... so I thought,, oh this'll be an easy fix... :) famous last words huh :)

Re: Error while trying to create incident record via push action

You don't have to assign it to a Person, just a group - then someone in the group will assign it to themselves when they get the notification. On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote: ** Morning, Yes I struggled with that for a bit as well. You have to set the Assignee groups

Re: Issues with using Incident Interface Create form to push record to HPD?

Hi Ty, That was probably a bad way to phrase it. sorry. When you open the IM form (HPD: Help Desk form) in search mode, then go to the Assignment tab and use the menus attached to the Incident Assignee, choose Support Company, Support Org, Assigned group; then click on Search. The

Re: Issues with using Incident Interface Create form to push record to HPD?

Hi Ty Yep they can, but they didn't want to do it that way. Yep. I was just showing that those fields are populated. Did I misunderstand what he was saying or asking? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent:

Re: Error while trying to create incident record via push action

Yep that's true, but in our case, they didn't want the technician to have to take that step, so we're assigning based on some internal criteria. I just mentioned it because sometimes it all looks okay, (the group info all appears fine) but the error still occurs. What I found is that the

Re: Issues with using Incident Interface Create form to push record to HPD?

What about the Assignee Groups field (field 112)? This may not be getting set properly. I am checking to see what exactly is set by selecting the group drop down menus. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761

Re: Change Management email

Check in the AR System Email Messages and see what the errors are in the messages. Ty On 12/15/07, Mary Dollus [EMAIL PROTECTED] wrote: Hi everyone,,, Bumping this issue to the top... sorry... We're still are having this issue and can't find any Config issues. I also don't see any

Re: Change Management email - almost solved,,,

Mary - notifications going out based on certain criteria - these can be found in the Filters. As far as I know there is no documentation as to what these filters are. Some of the notifications have the name of the filter in SYS:Notification Messages in the Description field, however, not all of

Re: Issues with using Incident Interface Create form to push record to HPD?

I'm thinking the same thing. Mary how are you assigning to the groups / individuals? Ty On 12/17/07, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** What about the Assignee Groups field (field 112)? This may not be getting set properly. I am checking to see what exactly is set by selecting

Re: Issues with using Incident Interface Create form to push record to HPD?

Looks like for the Assignee Group selection using the drop down sets the following fields with info probably from the CTM:Support Groups form: ACTL Assigned Group ID (100079) = SGP0024 (this is what you should see based on the group I believe you are testing with) ACTL

Re: Issues with using Incident Interface Create form to push record to HPD?

There is another form ( a staging form of sorts that is being set from another ticketing system). On a trigger from that form, data is pushed into the Incident Interface form, the: Assigned Group ID Assigned Support Organization Categorization Tiers 1, 2, 3 Description First Name Last

Missing Filter Details

Very strange I can no longer see Filter details in the Admin tool. All I can see are the filter names. The other detail (Enabled, Primary Form, Order, etc.) columns are empty. I tried restarting the ARS services but no luck. This is only happening on our dev server. The other three servers

Re: Missing Filter Details

Hi, Have you got the option View then Details set or is it set to List? From the Admin Tool you can select View from the menu to see what is currently selected? Hope that this helps. Nyall Frank Caruso wrote: ** Very strange I can no longer see Filter details in the Admin tool. All I

Re: Missing Filter Details

Frank, Do you have limit set on Max Entries on Get List in the Admin Tool? If so, this number must be higher then the number of filters on your server. It took me years to find this out. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723

Re: Issues with using Incident Interface Create form to push record to HPD?

You are going to have to set the other fields that are being set by Remedy as per Peter's email because when you select the 3 group levels it is setting other fields. Turn on Active Links just before you are about to manually set the 3 levels of group and you will see - it also sets another field

FW: Remedy Developer position in San Diego

Remedy Developer Detailed Knowledge of ARSystem 7.0 and Remedy ITSM 6.0 (Help Desk, Change, Asset). Knowledge of CMDB and MSSQL. Strong Remedy ITSM workflow and customization experience with the ability to develop modules that integrate with the current out of the box application.

Re: Issues with using Incident Interface Create form to push record to HPD?

Hi Peter, That field is Display Only on the HPD form, so do u mean it's not getting set somewhere else properly? I did notice this,,, two fields getting set on search and when I manually change the assignee to me are: SLMEventLookupTblKeyword : SLM:EventSchedule SLMLookupTblKeyword :

Re: Issues with using Incident Interface Create form to push record to HPD?

Hmmm the Assignee Groups is getting set properly. It's the same on both manually entered, or pushed from Incident Interface Create. I push over the Support Group info from our staging form into the Incident Interface Create form, and it uses the OTB workflow to push to the HPD form. -

ACCENTURE - Remedy Consulting Roles

Accenture is expanding its Remedy Consulting Practice and offers exciting opportunities for career progression, training and development, and project/client variety. Our Remedy Consulting roles fall underneath Datacenter Operations - Solutions Engineering. Our Remedy consultants are responsible

Re: IM 7: Do you have this filter? INT:HPDSLM:INC:SetSLMTableParameter_100

Hi guys, Sorry for the old post reply. But, is this missing filter a part of the problem with Records NOT being deleted properly from SYS:Action when using SLM?? Thanks, Troy --- Carpenter, Michael [EMAIL PROTECTED] wrote: I am in the process of installing a server from scratch and

Question: ITSM 7 - SLM - Build Status

I have Incident Change SLAs that work fine. I modified one this morning and saved it and told it to Build the SLA. After I hit the refresh button it still says Building in Progress in the Build Status column and now ALL my SLAs say Building in Progress. Has anyone seen this before? Thanks!

Re: Max Number of Users at the same time

It has been some time since I tracked the details. However -- I remember it being the case that just opening the HPD:Helpdesk form was 500+ queries to the DB. (One person opening the helpdesk app from the WUT) So -- you might need some more threads :) -John On 12/14/07, Carey Matthew Black

Re: Question: ITSM 7.0 - Permissions and Roles

Awesome, thank you Kelly :) - Original Message From: Kelly Deaver [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, 18 December, 2007 1:34:42 AM Subject: Re: Question: ITSM 7.0 - Permissions and Roles Rosemay, You can find it on the BMC Developer Network. You must first login

Re: Issues with using Incident Interface Create form to push record to HPD?

Ok.. I found the issue, I think,, now I just have to see how to get these fields to set on Submit because the OTB workflow is not doing it properly. I compared the 2 sql statements, searching both ways and found out the search is looking for more (which I knew but wasn't sure exactly what).

Re: Issues with using Incident Interface Create form to push record to HPD?

Mary, this is a guess, but sounds like you have an active link firing that is setting a field on search when it probably should set for submit only. I recommend flipping on logging to see if that might be the problem. Also T1268 is SLM:EventSchedule if that's at all helpful. PS ITSM Apps with

Re: Issues with using Incident Interface Create form to push record to HPD?

Hi Ben, In my db the T1268 is the HPD:Help Desk form. The table id is relative to your installation. Hmmm that's a thought,, I'll check it out. Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent:

Re: Issues with using Incident Interface Create form to push record to HPD?

LOL, You're probably right about the table ID, I was thinking that number was static, but now that I think about it, makes more sense that its generated on the fly. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus [EMAIL PROTECTED] Sent by: Action Request System discussion

Re: Issues with using Incident Interface Create form to push record to HPD?

I remember that I posted something a week or two ago about this - that they had erroneous workflow qualifying the search (when executed using the assignment menus to select the Assigned Group) that excluded records that could be found if you simply pasted the Assigned Group name into an advanced

Re: Issues with using Incident Interface Create form to push record to HPD?

Wow... this came at the exact time I had that active link open,, scratching my head wondering why it was doing those actions.. Thanks Christopher!!! :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday,

Re: Issues with using Incident Interface Create form to push record to HPD?

I can't help myself, I must reply. Is there a chance that on Push that there is a field queried by the menu has a space on the tail end of it, and when you reassign the ticket, the space gets removed? I've seen this over and over again, just a shot in the dark. Happy hunting! Darrell E

Re: ITSM 7 Site/Company Relationships Disappear

Hi Shawn, We have this happen too. I have thought about doing the same thing as you to find out how/when/why it is being deleted. I will let you know if I find out anything. P lease let me know if you find out anything. Thanks! Greg--- [EMAIL PROTECTED] wrote:From: "Pierson, Shawn" [EMAIL

Re: ITSM 7 Site/Company Relationships Disappear

I found out why it’s happening on my side. We have someone doing an import from our development server. This overwrites the production site data and messes everything up. Since the import contains all the information like the submitter and create date, I couldn’t see that it was “new” data

Re: Strange Error Message - Midtier

I found 3 items on the list that might fix this: 1) Turn of HTTP 1.1 in the Tools/Options / Advanced tab 2) Delete the User Pref record 3) Turn off pop-up blockers I tried both of these on one person and she is still getting this error. Any other ideas? From:

Re: RDP Installation

Hi Chris Unless they have changed the install of RDP, you need to have Admin V6.0 installed, not 6.1 or 6.5 or 7 !! it will not install unless you have Admin V6.0 installed. I had to install V6.0 just to get the RDP to install. Once installed you are fine! kind regards shafqat

Re: Strange Error Message - Midtier

Best bet is to set up a preference record. Set the record up to log Active Links. Make sure that the browse is set up to allow pop ups for the midtier. Capture a log from a user with the error and one without. Compare the two. This should shoe you the bad code. Dave

View fields

Hi, Can anyone give an example for the last two bullet points in the following excerpt from ARS 6.3 Basic Guide? Just wanted to know if someone has tried using these in a View field. View fields A view field is a display-only field that displays any type of document that a typical browser can

Re: View fields

See the section of the same doc Specifying parameters in URLs for direct access. There are several examples at the end of that section. I will also mention that in v7 the new Data Visualization Field (an extension of the basic View field, but on steroids.) offer many other options, but also

Restricting User for accessing certain forms on Midtier

Hi, We have an external Web Interface where we have a web view of several Forms on the Midtier(Tomcat 5.0). user can open certain forms on this. For e.g he can open form on midtier as http://localhost:8080/arsys/forms/tmsupki/Customer+Start/Default+Administrator+View But if he replaces

Re: Restricting User for accessing certain forms on Midtier

Hi, You could create an ACTL that gives an Error-message when opening forms that are not allowed. Form Name: All forms that are prohibited Execute On: Window Open Run If: ($CLIENT-TYPE$ = 9) # mid-tier Action: Message Error Permissions: Public Best Regards - Misi, RRR AB,

Re: View fields

It basically means that you can use this field for viewing any known file type by using the windows known file types list to open known files.. For e.g. it will use the PDF viewer if installed to open pdf extensions, or the default picture viewer to open jpg files etc.. Joe -Original

Re: Restricting User for accessing certain forms on Midtier

Extending Misi's suggestion, Besides just giving an error or a warning, you can have a run process (before an error action if error is the choice of message) to open a url to take the user to a default form such as the home page after displaying the message. Joe -Original Message- From: