I believe it is the same on 7.0.1 for Oracle 10G
(and I would expect it to be the same for 7.1 since some of the
details are dependant on how it is stored in the database,
and I think 7.X is recent enough that Oracle hasn't changed enough
to alter that ).
However, you are now mentioning testing t
Chris,
Welcome to the world of Multi-Tenancy. This feature was first introduced in
ITSP 4 and migrated to ITSM 7.x, so it is a bit new.
Multi-tenancy—This makes it possible to host multiple companies and
their data on a single server. This feature can also be used for any groups,
such as bu
Diary fields are a bit odd, since you are talking about Active Links, I will
only discuss those for certainty of clarity.
I assume that you are executing your AL on "Loose Focus" for the 'diary'
field, and you are true, it executes on the CLIENT with the data that IS IN
the field currently, NOT wh
Hi
Yes, only I care about the current new information being added to the
Diary Field for the user in that moment.
We have AR Server 7.0.1 patch 005, OS Solaris 9 and Oracle 10g database
I want to know if this correct uses this condition in a Run IF Active
Link or a filter; I know that Run IF con
Thank You guys,
Killed the arplugin process manually and its been 45 mins...working
almost fine(new records going through but updates are failing)
Mike...please do update once you hear from BMC.
I also have two issues logged with BMC for the same and the only answer
I get is to wait for next pa
So I have a question to all you listers out there...is anyone still
using flashboards?
Ok, seriously...I was reading the latest FB manual and came across a
display parameter (topgbnum) that indicates the ability to sort by the
top X "group by" results. I thought to myself, "Self, this is great;
And, can somebody explain, what's the deal with the "next" button?
I'm not sure what this guy does. First you land on the "Create Time Segment"
tab, so I guess I can create a brand new segment for my use. If I click next
, I land on "Schedule Dates" tab, which is basically the same as the
previou
Also FWIW...
I'm working with BMC on a very similar issue (different OS), only
arplugin isn't working on one server in a two node group (it works
just fine on the other node, running via armonitor).
Removing arplugin from armonitor.cfg and running the plugin server
manually in a dos box works fla
Have you tried to set it up so that the ticket is on behalf of her in
another company? She will be associated with her primary
company/support group, but at least in Change you can specify that the
Change is For someone else, in this case it would likely be her but
associated with one of the sub-c
Ankur,
We've had issues with arplugin still appearing in the process list, but
not functioning properly until it was manually killed (armonitor
restarts it automatically). The problem we see is with AREA
authentication not working.
I'm on an older ars & I don't get error 8939, but just ment
BTW, you should have "Business Time Holidays" and "Business Time Workdays"
forms in your system...even if it's 7.x.
Rabi Tripathi wrote:
>
> T,
> You should be able to use commands such as "Application-Bus-Time-Add" to
> do things old way, using the good old workday/holiday information.
>
> Ne
T,
You should be able to use commands such as "Application-Bus-Time-Add" to do
things old way, using the good old workday/holiday information.
New commands have "Time2" in the command name. Or the newest ones I guess.
Some of the old ones without Time2 are newer than the very old pure
holiday/work
Maybe I am in a fog because it is Friday afternoon,
but a Run If on an Active Link seems like local processing not a database
query?
If it were a filter with DB. okay, but then we also get into it
being a Diary Field,
which brings up a bunch of other considerations, so I will assume he only
cares
On CM 7, on a RFC, when you go to Dates tab and click on the "Schedule
Assist" button next to the 'Scheduled Start Date', you get this "Time
Segment Analysis" form, also known as "Schedule Assist".
On this screen, when I change 'Type' field to "Available", the 'Duration'
'and 'Unit' field become r
Hey all,
I know this probably doesn't pertain to most of you, but this is
the best way I could think of to reach DOD/USAF Remedy administrators. My
Project Manager is trying to find out if anyone is using AR System 7.0 at any
military installations, and if there are, have you comple
FYI: they just created Bug #SW00285540 to fix this issue.
Hi all,
I'm trying to use this Business Time 2 command to get
next available window from a "recurring" "available"
segment defined in "Business Time Segment".
Application-Bus-Time2-Get-Next-Window
This command works fine to return one a
Bug #
Rabi Tripathi wrote:
>
> Hi all,
> I'm trying to use this Business Time 2 command to get
> next available window from a "recurring" "available"
> segment defined in "Business Time Segment".
>
> Application-Bus-Time2-Get-Next-Window
>
> This command works fine to return one available
> wi
Hey everyone-
Our company is one which primarily provides support to other companies.
I've been setting everything up in 7.1 and have hit a snag.
There is a company to which we provide support. That company has many
sub companies. There is basically one woman in charge of all those
acco
Hi T. Dee,
I was interested in your application's workflow...
My company, has a case seemed with that... but here, it doesn't work with
holidays and weekend...
I was thinking about to do Active Links/Filters to control my weekend based in
seconds... But I don't know if its a good idea...
I'
Hi-4-All
I have a doubt about Archives...
That's it.. I've already created my Archive Form ... Tested it ... and it's
alright... ok ...
However, when I'm going to access my Archive Form, I can't see my the names of
my forms correctly on "Object List" window...
For example:
If I have two
Use the Application-Bus-Time-Add process to create your new date.
To do so you will need to add records into the Business Hours / Holidays
forms which can be found linked to your Support Group setup.
In your filter/escalation, set the date/time field to:
$PROCESS$ Application-Bus-Time-Add $Start
Read up on business time and the run process commands for business time.
Axton
On Jan 11, 2008 2:17 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> I'm using ITSM 7.0 suite - I want to take a date/time field and add it
> to a number (integer field) to determine my new date/time based on
> business hours
I'm using ITSM 7.0 suite - I want to take a date/time field and add it
to a number (integer field) to determine my new date/time based on
business hours / holidays.
For example - hours are monday to friday 9am to 5pm (closed on
weekends and holidays)
Date: 01/14/08
Added 72 (hours) - makes it 0
Found it. I'll have to play with those a bit. Thanks!
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, January 11, 2008 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disa
Same thing, a query to the db is a query to the db.
Axton
On Jan 11, 2008 12:47 PM, Guillermo Alfredo Torres Barron <
[EMAIL PROTECTED]> wrote:
> Hi dear lister
> I want to use this qualification in an active link condition (Run If)
>
> 'Diary Field' LIKE "%[']%" OR 'Diary Field' LIKE "%[|]%" O
Hi All,
Suddenly the plugin server stopped responding on production machine. The
webservice transactions are failing and sometimes 1 out of 10 records
gets transfered. Arerror.log shows repeated entries of Plugin Server not
responding ARERR[8939]
Though plugin server is up and running.
ARS: 7.
Hi dear lister
I want to use this qualification in an active link condition (Run If)
'Diary Field' LIKE "%[']%" OR 'Diary Field' LIKE "%[|]%" OR 'Diary
Field' LIKE "%[""]%"
Can I have problem with this qualification on the performance of my
remedy server?, in others words, this qualification wi
Hello All,
I am trying to install e-mail engine for version 6.3 in the process of
upgrade and I am getting the error "An unhandled win32 exception
occurred in emaild.exe". I have already installed AR clients. I entered
a ticket for BMC but have not heard back. I also uninstalled VS 2005
thinkin
No, though I am not sure if the upgrade installer will remove the armonitor
entry. You will notice a new plugin entry in ar.conf for arapprove.dll/so,
and this is all you need.
Axton
On Jan 11, 2008 12:01 PM, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
> **
>
> Cool. I learned something new.
Mark,
That is actually a tool that I have not spent any time with. So I can
not compare them directly.
Yes both are documentation tools for ARS. ( And there are several
commercial products too.)
However... a little more detail on my stuff is simply this...
The output is totally controlled by XS
Well, one way would be to use a randomly generated (or sequentially) list of
"users" that would be allocated as a one-time account. If you're on ITSM 7,
you will HAVE to create a person record for each "user". You may be able to
proactively generate this person record for each user prior to it's
Brian,
I have not spoke much about this... and if there were interest I guess
that could change
I started a project a few years ago with the following goals:
1) Do what ARSDocs does, but without the hours of processing time it
takes between "Oh I need to know" and "Ding. Your files are built
Hi All,
I am creating webservice having only one operation of type Get. For this I
am using user name as
qualification...
But whenever my Filter invokes it gives me following error.
ARERR [9130] An exception occurr
Ron,
What is the problem you are having. If you can let us know what error or
difficulties you are facing to make it work, some of us may have an idea
where the process is failing at..
I'd first try to have a look at the workflow log of filters or active
links - whatever the mechanism you are usi
Two "#" characters in specific places in two config files can turn of
so much stuff.
I think I have just realized the power that a good "#" (ing) can have.
(Sorry.. silly attempt at some Friday Humor. Does anyone have anything
that is better?)
--
Carey Matthew Black
Remedy Skilled Professional
Do you have more than 1 server (i.e. Dev, Test, and Production)?
We had this problem when users tried to log into both Test and Prod
(when they didn't have an account on Test).
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
Yep, I noticed a couple of them had # in front of them and figured that
was one method but I wasn't sure if that would cover everything.
Thanks for the replies...
Craig Carter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of C
I got this same error on my development server. I check the KM on BMC's
site and found KM-0002611. I ran the command it suggested and was
able to open the Overview Console. However, the next time I tried it I
got a different ARERR 4582 and then ARERR 8760. So, I looked those up
too. For the lat
Remove approval.so from ar.conf as a plugin
Remove the assignment entry from armonitor.conf
Axton
On Jan 11, 2008 10:21 AM, Craig Carter <[EMAIL PROTECTED]>
wrote:
> **
>
> Short of uninstalling, what is the best way to disable the Approval Engine
> and Assignment Engine?
>
>
>
> We upgraded to
You can disable Approval Server in armonitor.cfg like this:
#"C:\Program Files\AR System\serverap.exe" -s YOURSERVER -i
"C:\Program Files\AR System" -m
Or you can keep it suspended in ar.cfg like this:
Approval-Server-Suspended: T
Chad Hall
(501) 342-2650
__
Approval is no longer a separate process starting with 7. It is now a
plugin.
Axton Grams
On Jan 11, 2008 10:37 AM, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
> **
>
> You can disable Approval Server in armonitor.cfg like this:
>
> #"C:\Program Files\AR System\serverap.exe" -s YO
Robert,
The OOB applications have always used somewhat questionable field ID
values IMO. However v7 (maybe it was v6?) of the applications brought
much more order the the chaos.
While I agree with your basic idea, I think the "registry" needs to be
a little more localized. I believe I have alread
We do have a staging and a production environment.
I checked our user's account settings and they're only logging into
production.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 10, 2008 11:26 PM
To: ar
As talked about on this list previously, I believe you have to have the
6.x Admin Tool present during install. Once you get RDP installed, it
functions properly against 7.1.00.
http://www.nabble.com/RDP-Installation-to14317919.html#a14317919
Thanks,
-David J. Easter
Sr. Product Manage
Jack,
Sorry for stating the obvious but I once did this mistake so making sure
anyways. Are you passing ID of actual attachment or attachment pool? How
many attachments are there in attachment pool? If there's only one
attachment in your attachment pool then you might want to try passing
the ID
http://arswiki.org/dist/ars/docs/ARS/7.1/com/bmc/arsys/api/ARServerUser.html#mergeEntry(java.lang.String,%20com.bmc.arsys.api.Entry,%20int)
Axton Grams
On Jan 10, 2008 6:42 PM, Chintan Shah <[EMAIL PROTECTED]> wrote:
> ** Hi all,
>
> Does anyone have an idea on what is the class name for MERGE o
Ajit,
ARERR 302 is fully described as:
( in v7.1 docs)
"
Entry does not exist in database.
No entry exists in the database with the Request ID you specified. The
specified Request ID is
invalid, or the entry was deleted by another user during the time you
were processing it.
Note: This message is
Cool. I learned something new. I'm still on 6.3.
Is it still a separate process with 7.0.1? We're about to upgrade to
that but I hadn't noticed a change there.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL P
We're able to reproduce the issue now.
Whenever our user first logs into Remedy and goes to Incident Management
everything is fine. When she clicks on the 'Manager Console' for the
first time, she gets an 'Authentication Failed' in place of the Incident
Flashboard. At this point her AD account
Short of uninstalling, what is the best way to disable the Approval
Engine and Assignment Engine?
We upgraded to v7.0.1P5 and are not currently using these but they are
taking up system resources and in some cases, generating errors in the
logs. I assume stopping the Approval Server service an
Had the same problem with ARS 6.3 on various patches: 14, 18 ,21
It was rare and random. Don't know the solution yet :(
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Thursday, January 10, 2008 8:07 P
Hello Listers,
I have a question that I would like some insight on if anyone can provide
some. We would like to have the ability for users who do not have an account
in the Remedy system to submit support request. We are not using the guest
account due to our security protocol. The users who ne
Hello All,
I am wondering if anyone else considers this a "Application bug", I do, but
I know BMC will never correct it.
Background:
- ARS 7.1
- CMDB 2_1
- Asset Management 7_0_02
- Change Management 7_0_02
- Service Desk 7_0_02
- Service Level Management 7_0_03
- Service Re
I have a user that is recieving a javascript error when he clicks on a link
in an application list field.
I've looked at the html that Remedy user is producing to display the
application list and noticing that it's trying to reference the ar_wut.js
file in the wrong spot. Here is a snippet from t
Isn't this what ArInside does?
Mark Rushton
IBM Global Services
Remedy Engineering & Development Team
Carey Matthew Black <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
11/01/2008 11:50
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Sub
Hello Listers,
I've been having no luck accessing the Archives. Anyone know if there is
a problem?
Thanks,
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminat
I don't know if this is an option for youbut if you manage to convince
management to let you go to 7.1 instead of 7.0 you aren't likely to have as
many licensing issues. Everything prior to 7.1 required keys for all
license types, Floating licenses needed to be specially issued for a server
gr
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