Hi List,
If anyone has patch notes for patch024, I'd appreciate a copy so an
evaluation of benefit vs. pain can be made on our main app systems.
Regards,
Ramy Ayoub
On 2/27/08, Ray Gellenbeck [EMAIL PROTECTED] wrote:
** As I was composing this, someone told me this was already complained,
Hi all
I use ARS 7.1, jdk1.6.
How can I configure and run java plug-in server?
Many thanks.
Vahagn.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Hi Erin,
This position is available for US Citizen only?
Regards,
Ramy Ayoub
On 2/12/08, Erin Hubbard [EMAIL PROTECTED] wrote:
**
Hello List,
TuringSMI is in need of permanent Senior Remedy Developers for our
Southern United States Division. The ideal candidates will have a deep
dear listers,
whenever I try to open one of the AL which contains a Push Field action,
and I try to read the Push Field, I get a error message and I am not
able to read what the Push field does because one or more fields have
been deleted from the form ...
I have a backup of the AL so I can
Hi Listers,
I have a specific question related to page fields.
I have a page holder field in my regular form and this contains 2 pages. There
are few fields which are shared fields and are visible on both the pages.
However, I need to have a different order of these shared fields on both the
Atul,
I just did this myself. There are two fields, 14506 and 14507, that I had to
add to my request form and to the join forms. You can find these two fields
on the AP-Sample:Lunch Scheduler form.
As Jarl said, this looks like a bug to me. Either the documentation needs to
include these two
Please put your full description for this AL or describe what your AL is really
doing (workflow), and verify with your fields involved in it aren't really
deleted by chance...
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services
To paraphrase a recient quote from the BMC KB... (Even though it works
better in the other case.)
You can not do it in a box with a fox, nor in a house with a mouse, or
with a punk on a skunk. You can not do it here or there you can not do
it anywhere, you can not display a field in more than
Does anyone know if ARS contains any Easter eggs?
Stephen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, February 22, 2008 10:12 AM
To:
Hi Mário,
We're finalizing our migration process ..
At the moment, we tested only on Test Server ...
We're migrating from [[ ARS 5.3, Oracle 9i, AIX 5.2 ]] to [[ ARS 7.0.01, Oracle
10g, AIX 5.3 ]]
Firstly: we're separating our system... DB, OS and ARS (each one in each server)
- Our first
Hi Roger,
Can you please (if possible) send me the def of AP-Sample:Lunch Scheduler
form?
Regards
Atul
- Original Message -
From: Roger Medsker [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: Approval Server 7.1
Date: Wed, 27 Feb 2008 06:15:00 -0600
Atul,
I
I find this irritating too. I LOVE the shared fields idea, but why do
they have to be EXACTLY the same? I'd like my field on Page 1 to be
towards the bottom of the page and the same shared field on Page 2 to be
in the middle. No can do. :(
Lisa
From: Action
This is a very good question. I would like to know the answer to this
as well.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Wednesday, February 27, 2008 4:50 AM
To: arslist@ARSLIST.ORG
Subject: what
Thanks Rabi and Joe for your suggestions.
Adding the server *itsmserver.mycompany.com* to the mid-tier configuration
page has solved the problem.
However, I was curious where this value is being picked up from, the Email
Notifications Web Path has been set to http://itsmserver/arsys and the
Does field 536871161 exist on the target form? Likely it does not. Copy the AL,
and try and recreate the push action. If the fields have been actually deleted,
you should not be able to do this.
Turn on API and SQL loging. Look for the error there. Looking at the remedy
vector will only
I figured that was what you wanted.
You are going to have to dig hard for this information. It is not something
that Remedy documents or discloses. There use to be references to it in the
dev site, but that is no more. Maybe www.mattreinfeldt.com has it now.
Hopefully someone on the list, or
My EIE job pulls in duplicate records every time it runs. We think the
culprit is the fact that our key fields are also used in the field
mapping. In this case, what we need on the vendor side is a non-null
sequential number field to act as a PK.
But what if we can't do that? How do you use
Windows 2003 Server SP1
SQL 2005 SP1
ARS 7.10
I have had an issue deleting fields and when I recreate them using the
same labels and database names I receive the message Field () has
a duplicate name. Please select a unique name for this field before
saving the form. All other changes are
When you deleted the field(s) did you delete them from ALL views on the
form (and then save the form of course ;)?
The Find Field dropdown only shows the view you are on. Do Form -
Current View - Fields in View to see if the field is on another view of
the form.
or
Check the Views tab (in the
Hi.
Check out the Form-Current View-Fields in View...
Se if you find the field in the list on the left...
/Rune
2008/2/27, Lyons, Michael (USAEO) [EMAIL PROTECTED]:
**
Windows 2003 Server SP1
SQL 2005 SP1
ARS 7.10
I have had an issue deleting fields and when I recreate them using
I had actually written up documentation at my last job detailing all of
the /number and what each meant.
Unfortunately, I did not bring that documentation with me though, and it
was so painful that I don't care to figure it all out again.
If I do 'acquire' the past documentation I had written,
No but I've heard it has a few bunnies in it.
- Original Message
From: Heider, Stephen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, 27 February, 2008 1:45:44 PM
Subject: Re: OT - Possible Friday Humor from BMC's Knowledgebase
**
Does anyone know if ARS contains any
Thanks ... the humor in it was needed this morning. Would there really be
anything wrong with everyday morning humor?
On Wed, Feb 27, 2008 at 9:48 AM, Robert Page [EMAIL PROTECTED]
wrote:
** No but I've heard it has a few bunnies in it.
- Original Message
From: Heider, Stephen
Actually I don't know if this classifies as an Easter Egg, but here's
something fun to check out if you haven't seen this before...
Create an active link
Pick a form (doesn't matter)
Go to the If action tab and select OLE Automation
Check Genie Help in the lower left corner and a Genie will
Dear Maniac(serouche),
While I find it noble that you want to decompose and read a
proprietary file format, I also find it to be mundane. My approach
would be much simpler than what has been suggested so far.
Suggestion:
1) Add the field back to the form.
2) Then open the Active link and
Hi All,
Has anyone got the CMDB Web Services to work on ARS 7.1 Patch 1 with CMDB
2.1 Patch 1?
On Win 2003 with Tomcat 5.5 I can't get it to work.
If I deploy CMDB Web Services on an ARS 7.01 Patch 3, CMDB 2.01 Patch 2
system they work fine.
Cheers
Peter
Interesting. He pops up like one of those Microsoft Assistants do in
Word or Excel.
Unfortunately he doesn't do anything? I cant even get him to say cast a
spell to magically fix all of ITSM 7's bugs
It is even actually mentioned about this genie in the online help in the
Admin tool but
Dear List,
Looking for a Permanent Remedy Administrator with 3-5 years experience.
Location: Woodland Hills, CA
Description: Subject Matter Expert in BMC REMEDY(c) application suite
implementation, configuration, administration, and development in a high
availability environment. Perform
Tried that spent all day asking but he didn't grant me any wishes!
- Original Message
From: Ben Cantatore [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, 27 February, 2008 4:02:30 PM
Subject: Re: OT - Possible Friday Humor from BMC's Knowledgebase
Actually I don't know if
Dear List,
Here is a post in a better format. Hopefully easier to read.
Job: Jr. Remedy Developer
Location: Milwaukee, WI
Duration: 6 months CTH
Description of Client/Industry:
Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.
For some reason the fields were still available in the only view I had,
I added them to the current view and then deleted them and recreated the
ones I needed without issue, thanks to Fred and Rune which led me to
resolve my problem and thanks to the list for allowing me to submit my
problem.
After you have checked the Form - Current View - Fields in View and if you
do not find this field even here, then for some reason you must be possibly
having a reference of this field in the meta table Fields in the database...
Select fieldid, fieldname from fields where fieldname = 'whatever the
Seroche wrote:
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Wednesday, February 27, 2008 4:50 AM
To: arslist@ARSLIST.ORG
Subject: what does a push field do ?
dear listers,
whenever I try to open one of the AL which contains a
It's an OLD left over piece of code for something that was never fully
integrated/completed. I think he's been around since 4.x (could be wrong
though).
Warren
On 2/27/08, Robert Page [EMAIL PROTECTED] wrote:
** Tried that spent all day asking but he didn't grant me any wishes!
-
Prasan,
Adding the domain part is the default behavior of ARS.
As long as ARS can determine the domain name, it will
include it in the server name.
ARS uses either Server-Name: setting in ar.conf or
the value returned by system call gethostname() call
(equivalent to hostname -a) to get the short
Thanks so much Rabi.
This really helped me understand the problem.
Since the URL now works after adding the server to the mid-tier
configuration, I can stop working on this issue.
Prasan.
On Wed, Feb 27, 2008 at 10:01 AM, Rabi Tripathi [EMAIL PROTECTED] wrote:
Prasan,
Adding the domain part is
Look at the thread on BMC Developer Network, it has the info you're
looking for...
http://developer.bmc.com/jiveProd/thread.jspa?threadID=22245tstart=0
Regards
Appajee
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL
Is there any way to use the genie in the client tool?
Roger Walls
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ben Cantatore
Sent: Wednesday, February 27, 2008 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Possible
Hi List..
Here we go again...
I've seen the log file (arerror.log) as Dylan has suggested, but I didn't find
any occurrence of errors about this...
What I've noticed is that workflow behavior changes if I modify the opiton If
Any Requests Match in my Filter that executes the Push Fields
The technical bulletin was posted in error. The patch has not yet been
released and actually is not scheduled to do so until next month.
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
Only if you use Linux, Apache, MySQL and PHP (LAMP)
Just kidding!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Walls
Sent: Wednesday, February 27, 2008 1:15 PM
To:
As Warren said before, this was put in place around version 4 or 5 (I
forget which) and was never fully implemented. The only reason I know of
its existence was back at version 4 (or 5) I implemented OLE for spell
checking as all my users were on ARUsertool. Remedy was a lot easier back
then
Question, was your 9i database upgraded from older version of Oracle? One
thing that you may miss out are some of the new data types that have been
introduced over the years.
It has been a while since I worked with Oracle but I remember one upgrade,
by creating a fresh install of ARS 6.3 and
ARS6.3 p20
Sybase/Solaris
Tomcat/Apache
Is there way to tell what version of the Email Engine is being run?
Better yet, by looking in the AREmail install folder is there a way to
tell which version it is?
I have a server with 4 directories and each contains an installation.
Thank you
Frank
I'm trying to fill out the registration, but it keeps telling me that
Items marked with an asterisk are required
EVERY SINGLE field has been filled out.
Has anyone else had this problem when they signed up?
http://developer.bmc.com/jiveProd/account.jspa
Lisa Kemes
AR System Developer
Tyco
You can look in the stdout.log file located in the /Logs folder for AREmail.
At the top, you should see the Email Engine Version, the JRE version, and
whether or not in connected successfully (based on the last time it was
started).
HTH
Leonard Neely
Column Technologies
-Original
The Genie was revealed with great pride by Larry Garlick as a coming feature
in ARS 4 at the '98 RUG in San Francisco during one of the main sessions. Half
of the room full of developers said whee!... the other half said Great, one
more thing to break. We were supposed to be able to use it
Hi all,
I've a problem with CCM Calendar.
I installed on our solaris 10u4 machine with ars 7.1p1, midtier,
flashboards, email, approval, assignment, cmdb 2.1p1, aie, itsm-suite
7.03p7, slm 7.1.
Flashboards and Mid-Tier (Home Page and SLM) works fine but if I open
CCM Calendar from AR Home Page
Yeah, that's a great trivia question actually. Guides weren't originally
created to do what we have them doing now - they were intended to be GUIDES
for the user to lead them through the process of creating a ticket, for
instance, just as Larry demonstrated them.
Unfortunately, once people saw
Maybe we should move this over to that interview question thread. No wait,
that one got hijacked into a TR vs. DB one, didn't it?
David M Clark
Remedy Programmer/Analyst
Rick Cook [EMAIL PROTECTED] 2/27/2008 1:29 PM
Yeah, that's a great trivia question actually. Guides weren't originally
Hi Roger,
I've been able to use the genie within the User tool in our environment,
which is a mix of 6.0 and 6.3 in Windows 2000 and Windows XP.
What I do is to use an active link to set a hidden view field, so that
it will contain the code to call the genie as if I were doing it from a
browser.
That worked. Thank you
On Wed, Feb 27, 2008 at 2:19 PM, Leonard Neely - FOJ
[EMAIL PROTECTED] wrote:
You can look in the stdout.log file located in the /Logs folder for AREmail.
At the top, you should see the Email Engine Version, the JRE version, and
whether or not in connected
For those that are not aware here's how to check your ITSM 7.x
version/patch info:
Open the form called SHARE:Application_Properties and do an unqualified
search. In the Results List window, look for BMC Remedy Incident
Management. Highlight that record and then look down in the Details
CCM Calendar is a ticking time bomb on ARS 7.1 - any version from beta
to Patch 001. Trying to manipulate the calendar is guaranteed to crash
the mid-tier tomcat instance.
Support _finally_ found a fix for it in early February - you have to use
the *70* files (dlls in my case) from 7.0.1
When creating a new Service Target in SLM we receive the following error
- this error occurs after selecting the Applies to of incident and
then trying to select the Goal Type. The menu/drop down for goal type
is never displayed and the error message displays after ~1 minute (
refer to
Dear Listers,
Current Environment:
ARS 7.0.01 P05 on AIX 5.3
Mid-Tier 7.0.01 P05 on separate AIX 5.3
Oracle 10g Database on a third AIX 5.3
ITSM 7.0.01 P05 - Asset, Change, Incident, Problem, and
Service Level Management
CMDB 2.0.1 not
Hi All,
Sorry for the delayed reply,,, I was trying to figure out the user issues
(which turned out not to be isolated to her account unfortunately).
Thanks everyone for all the information!!! Got some great ideas as always...
I wasn't able to get an AD record added or hers updated, and since
The Email engine version is in the Email Engine log file; it is the first
line in the logs when the email engine starts.
However, this is only true for newer (I guess 6.3 and up) email engines.
There is a KB article on SupportWeb on determining the email engine version
patch level.
Regards,
Since you're already a BMC customer, you may wish to ask this question
of your BCM sales representative. BMC has several solutions that can
help you on this subject. Specifically, ask about Service Automation
and Run Book Automation (RBA). Because they are BMC solutions they
also have the
On topic (mostly), has anyone played with the new 7.1 user impersonation API
feature yet? Our preliminary testing and subsequent conversations with
engineering have left us with the conclusion that it promised more than it
actually delivered (or perhaps we inferred more functionality than was
William,
Did anything show up in the logs? Also was this a new install or an upgrade?
Howard Richter
On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
** When creating a new Service Target in SLM we receive the following
error - this error occurs after selecting
New install - nothing suspicious in the logs whatsoever.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, February 27, 2008 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [8939] The AR
Hello everyone-
I added a product which is a duplicate name of another, but has a
different third tier categorization. MidrangeDeviceMSProductA when
there is a MidrangeDeviceIntelProductA. This shouldn't be a problem-
there are other instances in our system like this.
I made it global
Greetings,
In an ARS 7.0.1 / RHEL4 64bit / Oracle 10g environment, I created a view
form to look at a view of another schema in the same database as Remedy.
That schema was moved to another Oracle database so now a DB link must be
employed. This is fine except that I need to update the view form
Ok, I got a bit farther-
The AL CHG:CRQ:ProdName(2)Manuf_100_M0 always fires, and sets the tiers
from the form PCT:ProductAliasCPYAssocLookUp. For some reason, the
product I entered has no record on that form.
Anyone know what I can do to get it on there? It's a join of
I don't know of a way to change the Remedy view location other than
exporting to a def, modifying the def, deleting the form and
re-importing from the modified def. Importing in place (without
deleting the form) might work.
Have you tried creating a local Remedy db view of the remote data.
I tried this on a very simple form and still had error messages.
Your best bet may be to recreated the View form.
Drew
On Wed,
27 Feb 2008, Grooms, Frederick W wrote:
I don't know of a way to change the Remedy view location other than
exporting to a def, modifying the def, deleting the
George,
Blatant Plug:
Yes there sure is, it's called [EMAIL PROTECTED] and unlike ISTMx our
application
works !
While the boyz over an BMC struggle to refine their solution, ours is rock
solid and
we don't charge seat or individual application licenses.
Need an ITIL application ? - We are
Listers,
Could someone please verify if Remedy Application Service is the internal
user that appears in the Submitter or Last Modified field as the case may be
when there is a submission or modification of an entry in the ARS using EIE or
AIE???
If it isn't this user, could you please let me
The login name I installed AIE with was Demo, which appears in the AIE
Console under Configuration - Integration Engine App. (with password
field, so I guess you can change it), and that is the user that I see as
the Submitter for the records created by AIE.
Christopher Strauss, Ph.D.
Call
Recently I had Gidd and his colleague David Sanders demo the product to me and
it does look very impressive. Definitely worth checking out if you aren't
already committed to implementing ITSM 7 as in if you have already purchased
ITSM 7...
[EMAIL PROTECTED] is everything Gidd says, and most
Thanks Chris,
Yes you are right about that.. I remember now doing the same thing about a year
ago with EIE.. I just had my colleague cross verify that with some records that
were already created in their system and it does check out to be true..
Thank you..
Joe
- Original Message
Can you elaborate?
Axton Grams
On Wed, Feb 27, 2008 at 5:09 PM, Rick Cook [EMAIL PROTECTED] wrote:
** On topic (mostly), has anyone played with the new 7.1 user
impersonation API feature yet? Our preliminary testing and subsequent
conversations with engineering have left us with the
You could also consider using the $CLIENT-TYPE$ keyword to identify modifies
/ submits coming from AIE. I believe the value is 13
Leonard Neely
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent:
OCLA.RUG Members:
Just one more week until the next OC.LA.RUG meeting! Our March 6 meeting
will be held at Broadcom Corporation world headquarters in Irvine.
The address for the office is:
5300 California Ave
Irvine, Ca 92617
There is a guard shack at the entrance. Tell the guard that you are
Atul,
You would be better off re-installing the approval server and specifying to
install the Sample applications. This will install both the AP-Sample:Lunch
Scheduler form and the AP-Sample2:Get Agreement form (among others). That
will eliminate the error you list below and allow you to copy the
Correction, the ARERR is 1587.
On 2/27/08, Jack Boespflug [EMAIL PROTECTED] wrote:
We are using the 7.0 API with a 7.1 AR Server, and are having problems
with
qualifications.
If a qualification used with the API accesses a field where the field
label
is the same as the field name, there
Interesting thought.. I didn't think of client type.. I just checked the
ar.h file and the value is 13
#define AR_CLIENT_TYPE_EIE 13 /* Enterprise Integration */
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Leonard
One of the new APIs for 7.x is ARSetImpersonatedUser. We thought that we
could use it in workflow to conduct Remedy activity as a named user, as
specified on page 446 of the 7.0 API Reference Guide. It turns out that
(and I'm getting this secondhand, so I may be wrong), the API is only
effective
Jack,
According to the Error message description for this error this error occurs
when:
The field referenced in the search line is not a recognized field on the
current form. This error often has one of the following causes:
* Omitting the single quotation marks around a field reference that
Personally, I think it is the same sort of API changes that are
preventing me from getting any entries at all out of ITSM 7 on ARS 7.1
with ARSPerl 190_701, even if I use the actual column ids, or even tell
it to return ALL of the records in the form. One good look at HPD:Help
Desk and you will
When you run the select statement are you running it against
[EMAIL PROTECTED] or are you running it against your local view
MYSCHEMA.MYVIEW??
If like in the SQL statement below if you are running it against
MYSCHEMA.MYVIEW then it is the local view you are querying.. You need to
find out how you
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