I'm using ORACLE 10.2.0.1 on Sun Solaris 9.
ARS and Oracle are on the same server.
--
Alexander Doronin
17.03.2008, в 19:01, Rick Cook написал(а):
** Are you using a supported version of Oracle?
Rick
On Mon, Mar 17, 2008 at 4:44 AM, Alexander V. Doronin [EMAIL PROTECTED]
wrote:
Hi,
I
Hi Carey,
Using LogoutServlet I did the following test. Our portal has this scenario
as explained below for performing remedy logout process.
Browser 1 (Main portal window) - Click on remedy link which will perform
transparent login and show remedy form to user.
Browser 2 (child portal window)
Prashant,
The LogoutServlet is the right way to go. It however will not violate
the BMC license agreement for how licenses are to be used. ( There are
restrictions on the number of IP addresses, how long the license/token
will be held to a give IP, and other conditions that can not be
Hi Arslist,
I was wondering if anyone has come up with a way of changing the background
image of every form all at the same time without having to go through one by
one and manually changing each form? Any suggestions anyone?
*Server/Admin/User Version:* 6.03.00 Patch 015
*Database Type:* SQL
Toby,
you have to change them one by one
On Tue, Mar 18, 2008 at 1:39 PM, Toby White [EMAIL PROTECTED]
wrote:
** Hi Arslist,
I was wondering if anyone has come up with a way of changing the
background image of every form all at the same time without having to go
through one by one and
Hi All,
Can anyone please help me with the following: I am pushing an attachment
via AL from a display only form to a regular form. On the display only
form I have a button 'ok' that will push the attachment to a staging
form. This is where the problem starts. It will push the values of all
Just update your standard Midtier style sheet. They are usually all set
to transparent.
\Program Files\AR
System\Mid-Tier\resources\standard\stylesheets\ARSystem.css
We updated ours as follows:
/* Read only state. This makes background input areas normally
*
Yeah, sorry to say Toby, you have to do each one individually and make
sure you check each view of each form. Also in ver 7, the vert and
horiz nav fields cannot be changed without changing a css file on each
client desktop.
Chris
From: Action Request System
http://www.its.state.nc.us/Career/Career.asp?pn=69120
Here is a link to a job posting at North Carolina State Office of Information
Technology Services. If you are interested or know someone who is, please
follow the instructions in the posting. I can say it is a great place to work
and this
Mike,
We have the same problem for users via Citrix. I opened a ticket to BMC
support and this was the support's response:
As per the version you mentioned in your initial email, you are using
Citrix Presentation server 4.0. As per the compatibility matrix, the
only supported citrix version for
I'll take a stab at this ...
I believe what the user is looking for is a way to ensure a user has
logged out of Remedy, or possible a way to actually force a logout of
a user through workflow.
As understand it the only way to actually force the logout of a user
is to use the Admin tool and clear
AR v 7.0.01 Patch 006
Windows Server 2003
MS SQL 2005
Good Morning Gang,
I have a request to include related items on the approval email message
that is generated requesting an approval.
Is this possible since all of the related item details are on a form
other than CHG:Infrastructure Change?
Melissa Mike,
One thing to check... Is the drive actually mapped on the Citrix
server. We found that we had a problem where a drive was mapped on the
user's machine, it was not mapped on the Citrix Server (where the User
tool is actually running). Our Citrix admins kept telling us it was
Folks,
I need to capture the screen resolution (Both width and height) of a
persons screen from the web using an active link. I can set the width
and height in an active link, but I need it to be dynamic.
Any help will be appreciated.
--
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
Try this:
Put two hidden display only fields on your form. Then create an AL that does
to RUN PROCESS actions. Have the AL fire on form load or whatever event you
like. Then the RUN PROCESS actions should be...
javascript:window.F(536870XXX).DoSet(screen.height);
This is what I have so far and I still get the syntax error.
arimportcmd -x remedy-mid01 -u checkin -p checkin -m checkin.arm
-d E:\checkin$\ -l checkin.log -o e:\checkin$ -f
MH:CMDBTransition
The syntax of the command is incorrect. is what I get when I try to
run this.
arimportcmd -x
Two suggestions to try:
1. Use -M and specify the full path to the mapping file instead of using -m
and -d together
2. Put double-quotes around the data for the -m, -d, -l, -o and -f
parameters. i.e.:
arimportcmd -x ServerName -u UserName -p Password -m
MAPPINGFILE.arm -d E:\DIRECTORY\ -l
Take the greater than and less than signs out. Here's a sample of what
I use daily in a RUN PROCESS and it works like a champ:
arimportcmd -D 4 -x eglinitc -u Demo -p YourPassword -m BldMap -d
c:\Program Files\Remedy -o Solidbuilding.csv -f SOLID-Buildings
I'm joining the thread late, so there
While mapping values in AIE if you choose the SQL option, I hit a 255
character limit. It looks like the length of the SQL string that contains
the SQL| keyword (4 characters) plus the length of the actual SQL cannot
exceed 255 characters thus limiting the length of the actual SQL statement
to 251
Hello,
ARS7.1 on Windows 2003.
Just heard from our Server Admin that Mid-tier 7.1 is not working with
WebLogic 9.2 with Java 5 (on Windows). Did you face this issue, if so,
how did you make it work?.
Regards,
Anthony Rathnappa
Sr. Software Developer
Dell IT
Strong DBA (MS SQL) for full time position in Charlotte, NC at Compass,
Group.
If interested send me an email OFF the list and I can provide full job
description / link.
Thanks, Doug
Doug Tanner
Senior Developer
Remedy Skilled Professional (RSP)
(704) 328-3178
[EMAIL PROTECTED]
Thanks, I think I did everything except for putting the field id in ().
Thanks again
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Kaiser Norm E CIV USAF 96 CS/SCCE wrote:
Try this:
Put two hidden
Northrop Grumman Mission Systems has a position open for a Remedy Software
Developer in San Diego, CA.
To apply for this posting, please visit the Northrop Grumman website at
www.northropgrumman.com, click on Careers and search for the Keyword Remedy
and look for posting MS/041311, posted on
Are you looking to ad the related items as attachments or just the details
of the related items, such as request id, desc, etc? Assuming you meant the
later, this is one way to do it:
- Create a hidden character field on parent form. For this example,
z-DetailsCapture
- Create a Filter with one
**
Hello List!
This one is a stumper, so far--perhaps some of you grand folks have a clue
(all the ones we've found have added up NULL).
ARS7.1
ITSM 7.0.03
SQL 2005
Win 2003
We installed the 'performance encryption' package, and the plugin server--as
far as the requester console is concerned
Not sure of your problem, but you may wish to look through the following
white paper to see if it helps:
19-Sep-2007 (White Paper) Configuring BEA WebLogic Server
9.1 or 9.2 for BMC Remedy Mid Tier PDF
http://www.bmc.com/supportu/documents/43/76/84376/84376.pdf
Hello everyone,
We are currently on ARS 6.0 and will be upgrading to 7.0. In this
effort, we will be bringing our custom applications that were developed
in 6.0 to 7.0. Has anyone done this before? Is there a known problem
that anyone has gone thru?
Thank you.
Bola Oyefeso
Yes, this refers to SQL Server 2005 Integration Services. We're using
ARS 7.01 patch 5.
We created several SSIS packages to populate a data warehouse with
several Remedy tables (HPD:Helpdesk, CHG:Task, SHR:Audit, etc.) on a
nightly basis. These are very simple jobs with no transformations
Not sure if the owners of this product
(http://www.abydos-workflow.com/AbydosAN.html) are watching this list.
I have received an RSS feed in GMAIL twice now for your Remedy
products but the link provided
http://www.abydos-workflow.com/AbydosAN.html goes to bad page.
Frank
Update according to 1, 2, and 4 are working as DESIGNED. BMC
said if you made a mistake CANCEL the Change and recreate it. Item 3
is fixed in patch 7.
Ty
On Mon, Mar 10, 2008 at 11:16 AM, T. Dee [EMAIL PROTECTED] wrote:
Just an FYI - I found some defects with Change / Task and wanted to
We're going from 6.3 to 7.1. So far, we know of no major problems per se,
but there are some points of emphasis:
- You should make sure that you have passwords set for the Application
Service and Mid-Tier BEFORE you upgrade. The 7.1 installer doesn't
handle things right if there aren't
Hi Ron,
Yes I did mean the later, but we would have settled for an attachment if
need be.
Thank you for the instructions. I'll try this out in our development
environment this week and let you know my results.
Thanks again,
Lou
From: Action
An update from our house:
We went ahead and used 7.1 patch 2, because it fixed an issue where the
Approval server script wasn't waiting sufficiently for the AR System to
restart during the installation.
So far, the only real issue I've seen is that you need to have created your
Application
Frank, take off the html file name
http://www.abydos-workflow.com
should work just fine.
--- J.T. Shyman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Tuesday, March 18, 2008 1:39 PM
To:
Hello Frank and List
As far as I know, Abydos has not sent out any communications with that URL
on it. I'm afraid that I'm not very familiar with RSS feeds in GMAIL. Do
you have any information about how you subscribed to this feed?
The link appears to be trying to find our product
We're on the same exact version of ARS and also on SQL Server 2005.
Based on your testing, there are a couple of options:
1. Use OLE DB as the data source for now to get around the problem (actually
the preferred connection source according to the class I just took). Downside
is it will
**
Defect filed for this one: SW00290777
Just wanted to post an FYI, in case anyone was puzzling over it.
Thanks!
~james
[] James Russell 512.475.9262 |
[] Remedy Development Team 512.475.9400 |
[] The University of Texas, ITS
I tried to insert another field into the email message body of
Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however
the pull down is empty.
Has anyone come across this?
Thanks!
___
UNSUBSCRIBE or access
I'm not seeing my own replies and suspect I'm missing other postings as
well.
Sent at 15:30 EDT
--- J.T. Shyman
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:
I think that is because the source Form Name is
CHG:ChangeAPDetailSignature, not CHG:InfrastructureChange, and
customizations and workflow are required to SYS:Form Field Selection,
the translation filters ($value$ - #value#), three NTE:Sys Control
forms and their workflow before ANY fields will
Did not see this message and a few others by 15:57 EDT. Trying again.
J.T. Shyman
Column Technologies
_
From: J.T. Shyman [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 18, 2008 3:29 PM
To: 'arslist@ARSLIST.ORG'
Subject: This is a test
I'm not seeing my own replies and
J.T.
Same here. I get some but don't get others.
J.T. Shyman [EMAIL PROTECTED] wrote: **v\:*
{behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:*
{behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}
Did not see this message and a few others by
You should check the http://www.arslist.org website. The Subscription area
has a setting to not send you your own posts, but I am not sure if that is
the default setting or not for all subscribers.
(Embedded image moved to file: pic32209.gif)Countrywide
James Van Sickle
Remedy Developer II
IT
Can someone please explain to me how this works?
Let's say I have physical Sun/Solaris box named B1.
On B1 I have three logical hosts, B2, B3, and B4. Each has an identical
Remedy install, etc, with the exception of the install directory, host
name, and ports. None use portmapper. The
Looks like something was stuck on the arslist site. I sent an email to
Daniel. Wonder if he was able to clear it. I just got 25 postings in the
last 2 minutes.most of them are from earlier today.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion
I believe RPC is a protocol used over IP transport (Each logical host
does have it's own IP doesn't it??)
So each logical host (IP) should have it's own RPC called 390600
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
You have to insert that field into the workflow that populates the for too.
There are old message that describe this.
John Rosquist
Windward
- Original Message
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 18, 2008 3:26:21 PM
Subject: Question:
I've never tried indexing before. What is the proper proceedure to index
fields from the Admin tool? OTB the Category/Type/Item fields are indexed. I
want to remove those and add the Requester Login Name+, Department, Create
Time and Status fields. But when I save I get errors:
Failure during SQL
Installed MidTier 7.1 p2 on a LINUX server that was running 6.3p20.
Before the install I shutdown TomCat andmoved the current install
folder (called ars) to ars63p20. This way I could revert back. I
installed version 7 into the ars folder. Installation work without any
errors. I then started up
Hi all...
Does anyone know of a way to update a large number of records in the
BMC.CORE:BMC_ComputerSystem form without using EIE/AIE? I have all the changes
in a csv file, with the updated records RequestIDs included. The import tool
doesn't work in ITSM evidently. Any advice is
By any chance are there indexed on that form (table) in the database
that are not being shown to you in the Admin tool? Did someone create
indexed directly in the database?
On Tue, Mar 18, 2008 at 4:42 PM, Steven Pataray [EMAIL PROTECTED] wrote:
**
I've never tried indexing before. What is the
You moved the xx/tomcat/webapps/ars folder to xx/tomcat/webapps/ars63p20
??
Tomcat tries to mount all directories under webapps. This has caused me
problems since classes have the same name. What I do is create a backup
folder xx/tomcat/backup-webapps and put my old mid-tier directory there.
Yeah, it didn't seem as though it installed Tomcat in the place that
Apache/Mid-tier was expecting to find it. I tried installing Apache and
Tomcat afresh, and there were some mismatches. I was able to get both of
them to start, but could not get mid-tier to connect to it. Thankfully, it
was
Yes - the vm's all have their own names/IP addresses. I checked and the
names do resolve correctly on the network.
Here's the kicker though - several (all?) of the plugins in this setup
need aliases defined in the ar.conf file so they can connect to the
server. They are expecting to see the
Fred:
That made a difference but still no luck. Before when I ran
catalina.sh run I could see in the output that it was actually
referencing ars63p20 folder. Stuff like this;
CONFIG: configuration located at
ARS 7.1 requires Java 1.5+. Maybe there's your problem?
Rick
On Tue, Mar 18, 2008 at 2:06 PM, Frank Caruso [EMAIL PROTECTED]
wrote:
Fred:
That made a difference but still no luck. Before when I ran
catalina.sh run I could see in the output that it was actually
referencing ars63p20 folder.
Thanks Christopher So this is not documented any where except in
training materials - is that correct?
Thanks!
On Tue, Mar 18, 2008 at 3:44 PM, strauss [EMAIL PROTECTED] wrote:
I think that is because the source Form Name is
CHG:ChangeAPDetailSignature, not CHG:InfrastructureChange, and
Woops I was incorrect. The catalina.sh file points to version 1.5.0_03.
Another thing I noticed though. The errors on teh web page point to
com.remedy.arsys.config.ConfigServlet.login(Unknown Source). I took
the MidTier.jar file and exploded it out and could not find that
path. I can see
Hi all,
Once you archive the form, two new fields Original Create Date and Original
Request ID are created. ...so far so good.
Problem starts when end-users start searching on Original Request ID and get
a no matching request back.
That field is a Character Field. So, request ID 70 on Source
Not that I have been able to find, and some parts of the tutorial were
pretty sketchy - leaving out the details you need to actually do it
step-by-step.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
What do you have in your /etc/hosts file. We have alias and aliasFQDN
for each IP
#
# Internet host table
#
127.0.0.1localhost
192.168.1.2 physical physical.corp.net loghost
192.168.1.15 devalias devalias.corp.net
192.168.1.18 testalias testalias.corp.net
What happens if you try
I created a LinkedIn group for the Kansas City Local Remedy Users Group. To
join, please follow this link (http://www.linkedin.com/e/gis/73478/7CDA994A0BB6)
Dave Drake - Remedy Administrator - Cerner Corporation
--
So setting the QBE behavior to anywhere didn't work?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Tuesday, March 18, 2008 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Search on New fields on archived form
**
java.lang.UnsatisfiedLinkError: CCPUtilApp
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
com.remedy.arsys.config.Configuration.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
My dba had me do the following query to check which I entered T374 as the
parameter and it only resulted one record.
IT374 UNIQUE C1 1
SELECTIND.INDEX_NAME,
IND.UNIQUENESS,
COL.COLUMN_NAME,
COL.COLUMN_POSITION
FROM SYS.USER_INDEXES IND,
SYS.USER_IND_COLUMNS
If that is all that was found, and T374 is the Help Desk form, then I
would try and add them back. Index on C1 is done when a form is
created. The H and B tables get a simaliar index.
Did you run the check on your dev server or the prod server? Would be
curious to see what your prod server looks
Hi Folks,
I think I have an API version incompatibility. Can someone
confirm that ARS version 5 was when Global fields were
first introduced? I have check the various documentation
sets and the version 5 set is the first mention of Global
fields that I could find. In version 4, the
No, it did not.
What anywhere did is as soon as i searched for record 70, it gave me 7070,
1070, 2070, 3070 and various other records.
thanks
Chintan
Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: So setting the QBE
behavior to anywhere didn't work?
-Original Message-
Larry,
I doubt that the Global field idea is where the hang up is. I would
guess that it is more likely a 'Date' only or 'Time' only, or some
other data type before it is a field ID range that is an issue.
But in fairness... some pretty bizarre behavior is hard to
understand too. Can you be any
The path is getting set in the catalina.sh file and it is correct.
Another error I found during tomcat startup is:
- Could not load native library
java.lang.UnsatisfiedLinkError: Native Library
/opt/aol/production/software/jakarta-tomcat-5.5.9/webapps/ars/WEB-INF/lib/libarutiljni71.so
already
hi,
Has anyone migrated the configuration data (Location,people, Categorization
etc) from remedy 6.3 to 7.
Since the back end workflows for company configuration have changed, i am
not able to to do bulk import to shr : location form, shr : people form...
Want help in this.
--
View this message
Thank you.
I had already forwarded this doc to him, waiting for the response.
Regards,
Anthony
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, March 18, 2008 10:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-tier
I am running into problems getting subsequent tasks to activate in ITSM
7.0.1 if the first task in the sequence that is about to be initialized is
set to Bypassed. I have found a filter that is supposed to be calling a
guide but does not have an Execute On action nor does it specify which guide
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