Prashant Patil wrote:
** Dear All,
Config:
OS - Solaris10
DB - Oracle 10gR2
ARS 7.1 patch002
ServiceDesk 7.0.02
I am facing problems with Administartor and Sub Administrator
Remedy groups. Whenever I login with Demo or appadmin I am receiving
error:
Error generating application list field
Hi Prashant,
The problem is with your server settings.
Go to Server Information-Configuration in User tool, check the server
settings for Default Home Page. This field should be set to Home Page
from the drop down menu. Also, verify the syntax
server_name.application_name in character
Part of the problem is that there are no good answers to your questions.
By default, we put things in the BMC_ComputerSystem class, unless it
fits in somewhere else. So a Blackberry technically is a computer, just
a tiny one. So is a calculator.
Stuff that doesn't have a class and isn't
Great Post :) that remedy implementations will be for free
On Tue, May 13, 2008 at 1:00 PM, Gidd [EMAIL PROTECTED] wrote:
** *Advertisement*:
- Is your company looking for a sustainable mature support solution
that offers a rock solid application?
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**
Thank you Shawn for your reply.My concern is, and this is what I have heard from BMC, when designing your Product categories, you need to think ahead to the design of the CMDB as well. It's all interrelated and affects reporting, trending analysis etc.I find it very difficult to design my
I know this issue has been dealt with numerous times over the years.
We're running IM 7.03, SLM 7.1 on ARS 7.1.
We are getting the typical java.lang.OutOfMemoryError: Java heap space
errors - obviously we need to increase it.
We are in a large environment and we're running dedicated Solaris
Actually, it’s not that difficult to map your Product Categories to where they
are useful for Asset Management, CMDB, and the rest of ITSM. From what I’ve
seen with the CMDB and categorizations, it’s best to follow the K.I.S.S.
method. I made a new class in CMDB 1 that ended up being a huge
**
Well,I find it very disturbing from what Shawn stated - "Part of the problem is that there are no good answers to your questions"If the CMDB is really suppose to be the center of the Universe for ITSM, as it shows so well in the BMC literature, how can there be no real good answers?And if ITSM
Hi all,
I've got about a thousand people records that I need to remove the asset admin
licenses they were previously assigned, and replace those with Asset Viewers
instead. Any pointers greatly appreciated! ;)
ARS 7.0.1 p002, ITSM 7.0.1 p003, CMDB 2.0.1 p002, SQL 2K, Win2K3 servers
Dave Drake,
Dave - not sure if this is correct in your version, but in 7.1.0 you can
look for the form called CTM:People Permission Groups
You should be able to query on that form where Permission Group = Asset
User and then do a modify all to change those to Asset Viewer.
I'm guessing that in 7.0.1 it is
The entries are held in CTM:People Permission Groups you should be able to make
the chage you need with a modify all.
-Original Message-
From: Drake,Dave [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 13 May 2008 11:38 am
Subject: Asset Admin license removals
Hi all,
I've got
**
Hello Drew
I have found that if you push a 0 length field into a char field with a length of say 255 chars, even though the field contains a single character it will give you this error. check the field lengths of the fields you are pushing and the field you are pushing into. that is the only
In the past, with older versions, I did this once. It caused a buffer
overflow and crashed the server. I have checked it on newer versions and
it no longer does this. I have not experienced the error he is having,
but it's worth a look.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader
Hi,
Try to use ' in your $SRVR_STRT_STP_INSTR_DESC?$ and $SRVR_FUNCTN_DESC$
Like these:
'$SRVR_STRT_STP_INSTR_DESC?$'
'$SRVR_FUNCTN_DESC$'
Att,
Tadeu
De: Action Request System discussion list(ARSList) em nome de Drew Shuller
Enviada: ter 13/5/2008 13:20
I'm looking for some assistance in importing from a csv into
HPD:HelpDesk to create tickets as part of a batch process when a new
user is set up. I have the import working, but it doesn't seem that the
tickets are showing up in Remedy User. They show up if I do a search for
open tickets, but they
UNCLASSIFIED
Does you import set the SCHEMA fields?
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-602-2525 x248
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
The support console is sourced in the SHR:ConsolidatedList form. You will
need to look at the workflow that pushes to there when a Help Desk record is
created, and ensure that workflow fires when you import your tickets.
Rick
On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED]
Jamie:
What version of Help Desk are you on?
Thanks,
--Phil
- Original Message
From: Heinzel, Jamie [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 13, 2008 10:01:18 AM
Subject: Import into HPD:HelpDesk ARS 6.3
**
I’m looking for some assistance in importing from a
csv
I suppose it would have helped to attach what I'm mapping currently.
Thanks in advance,
Jamie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Tuesday, May 13, 2008 1:15 PM
To:
**
Thanks Phil,I wasn't being sardonic.We have a non-IT support group that maintains non-IT related products (light bulbs, etc) they do however use Remedy.The point I have overlooked is that ITIL relies so much on IT only products, that the ITSM suite really excludes all other non-IT departments
Have you tried using the ITSM data imort tool?
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Phil Murnane [EMAIL PROTECTED]
Date: Tue, 13 May 2008 10:17:28
To:arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
**
Jamie:
What version of
Kevin:
I'm not sure if you're just being sardonic, but in case you're not; light bulbs
would be bulk assets (as would any item that has no distinguishing attributes
within its class).
--Phil
- Original Message
From: Kevin Pulsen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent:
Jamie -
Rick and David and everyone are right, but if you have already imported
the data and you do see it in the HelpDesk form, try performing a modify
on one of the tickets and see if it pushes the values to the underlying
SHR:ConsolidateList form. If so it might be easier for you to just do
To Rick's point: The issue you are running into, I believe, is that none of
the filter workflow associated with generating a help desk ticket executes
on merge, therefore, the SHR:ConsolidatedList form isn't going to be
populated. If this is going to be an ongoing process you will need to modify
No this is going to be an ongoing process. I'm still trying to figure
out the best way to do it, so all options are on the table. I think it's
obvious from my posts that I'm fairly new to Remedy. This is part of a
larger automation project that I'm working on and scripted creation of
Remedy
Jamie,
Without knowing all of the ins and outs of your environment and exactly what
you are trying to do it's hard to say what the best route may be, but if it
were me, I would probably create a Display Only staging form with just the
fields that are being imported. I would have workflow that
When I said is that there are no good answers, I should have qualified
that. There are no good answers if you want a simple, broad,
overreaching solution. Even with ITIL as a framework, you have to come
up with your own answers to the questions. I see ITIL as almost a
philosophy based around
Aye, I can use an escalation to modify the CTM:People Permission Group entries,
but that doesn't seem to affect the User form records
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Decou, Candace M
Sent: Tuesday, May 13,
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You know, you could always go to your management and tell them that the
I.T. in ITSM and ITIL stands for Information Technology, and
that there may be bigger risks involved in trying to make the ITSM suite
have all the functionality they need for non-I.T. related things.
Remedy is great for
H - well then I might recommend that you snoop around some of the
filters that fire on Modify from the CTM:People Permission Group form -
may be in the range of the CTM:PPG:UpdateGroupList filters. See if you
can modify or figure out how to make those fire correctly to reset
values in the
Awesome! Thank you
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Decou, Candace M
Sent: Tuesday, May 13, 2008 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Admin license removals
H - well then I might recommend
Thanks for all your help and guidance on this, I'll try what you said
and see how it goes.
Jamie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Tuesday, May 13, 2008 1:49 PM
To:
I'm new to 7.x and have a test system that I'm building. I just finished
installing the integration engine. I've read sort of spotty references
to being able to do discovery of assets on a network. But, I have
found nothing in the manuals under discovery - or in the Master
Index. We have an
No built in tool. If you go to
http://developer.bmc.com/bmcdn/bmcdn/landing.jsf you can download the SMS
integration that is free. THe manuals are included.
-Original Message-
From: Richard Copits [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 13 May 2008 1:51 pm
Subject:
My pleasure - keep us posted.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee
Dave,
I think you're probably better off creating new people permission group
records for the new permission and then modifying the existing records for
the old permission.
The contents of the z1D_Action field control what happens to the
Application License field on the User form. Take a look
Great! Thank you!!
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Tuesday, May 13, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Populating CMDDB by discoveryhow?
** No built in tool. If you go to
I wanted to add another field (Change Type) to one of the out of the
box Notifications, so I added the field to: SYS:Form Field Selection
The field shows up in the pull down menu in SYS:Notification Messages
- however, when the notification goes out it is just showing as
#Change Type#.
Any
I've found that there are additional filters that translate the
#fieldname# from the SYS:form into the $fieldname$ variables that we're
use to seeing.
For example, take a look at this filter:
NTE:SHR:TranslateNotificationMessageINC1_100
It very well could be the one that you need to modify for
I am doing a notify filter that uses email. On the Recipient line, I'm
specifying a mix of field values and groups.
I currently have the recipient set as: $Originator$; Finance; Contracts;
$data_Purchaser$
Originator and data_Purchaser fields, Finance and Contracts are groups.
I want the
I have had trouble in the past using the / symbol in the name. My fix
was to remove the / from the name. It shouldn't matter since the / is
enclosed in quotes, but I have seen this cause the error you are
getting.
Todd Arner
-Original Message-
From: Action Request System discussion
Thanks Lisa - I found the one for Change
NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a
translation for #Change Type#, but it is not working.
Any other suggestions?
Thanks again.
Ty
On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote:
I've found that there are additional
It has become evident that the ITSM 7 application does not, in fact,
implement multi-tenancy properly, only a faint shadow of it. We had
been led to believe in all of our discussions with engineers at two
different UserWorlds (and had not been able to disprove it in testing)
that the permissions
We did it but not through group 112.
The reason we chose to go that was strategic - we do not know what
changes BMC will make in future versions to break whatever we
customized.
Instead we did it through Dynamic Groups + workflow. In the end it was
pretty slick and conditional.
Contact me
Create a workflow on modify that will set the value of field 112 to $group1$ +
$group2$ + $group3$.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of strauss
Sent: Tuesday, May 13, 2008 1:19 PM
To: arslist@ARSLIST.ORG
Subject:
The problem with Categorization Subclasses is that you cannot introduce new
attributes with different permission group. In cases where, for example, it
is not acceptable for server servicing group to change PC configurations
which is the domain of PC servicing group you cannot put everything
Hhmm... If I were sure that there was a value in that change record for
Change Type, the only next step I would take would be to log it and
ensure that the Z field is getting set as the filter indicates.
Other than that, I don't have any more rabbits up my sleeve - sorry.
-Original
I got this strange error when the SLM install script was trying to import one
of the views. This is strange considering that a value being inserted into a
meta data table should not have technically overshot the column length..
Failure during SQL operation to the database: ORA-12899: value too
Chris,
In my experiments with ITSM 7.0.3 Patch 7 I've found that field 112
on HPD:Help Desk will get set with multiple values if the option Enable
Multiple Assign Groups is turned on for the AR Server.
Additionally, I've found that field 112 gets set with the company
values from
That seemed the most obvious solution - I just wondered if anyone had
done it and had success, i.e., not found serious flaws in it where it
would break something else.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
Earlier versions of the email engine needed a line seperator for each entity in
the notify list.. I think pre ARS 6.x versions of the email engine..
What version are you on?
Joe
- Original Message
From: Gary Opela (Corporate) [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday,
This server and all of my test servers along the way have always been
set to Enable Multiple Assign Groups at birth. I know it is working
because we have run into another idiosyncrasy where my data manager had
copied to new several support staff records from customer records (only
the login name
Joe,
Is this a Unicode ARS installation and which platform is it on? Does
the view contain accented characters? If so it may be that the NLS_LANG
is not set correctly - for Unicode systems it should end .AL32UTF8
Mark Walters
The opinions, statements, and/or suggested courses of
As a general rule I try to avoid using copy to new unless it is a form I
developed. Too many of the OOB forms either have a field that is part of a
unique index (which prevents the new record from being saved at all) or a
field that controls something like security gets copied and probably
I will be out of the office starting 05/13/2008 and will not return until
05/14/2008.
I am in Jury Duty today and will not have access to my email.
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Which notification are you trying to add the Change Type field to? I have
added it to the Approval notifications and all I had to do was add the
following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135.
Set zID Translation Text to REPLACE($zID Translation Text$,
Hi,
I have a doc that describes in detail how to add a new field to a
notification. I thk I got it on the BMC support site.
It is primarily for ITSP 4.0, but the ITSM 7 notification workflow
originates from there, so it should be similiar.
Lemme know of an email ID if you need it, since its =~
I will be out of the office starting 05/14/2008 and will not return until
05/21/2008.
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