Hi,
Please can someone assist me in understanding what this error actually
means? I am trying to consume as web service and it seems that the
server is crashing when invoking the service.
Below is the error log.
NISDEV07 is failing with the following in the arerror.log:
Thu Nov
dear list,
simple conf:
ARSystem 6.00.01 patch 1454
Sybase 12.5.3
Solaris 8
for few days now I have problems just starting the ars server
at start I get two errors:
1- ct_close(FORCE): user api layer:
2- ld.so.1: /opt/remedy/bin/arplugin: fatal: libjvm.so:
We tried on the command line to run
hello list,
when trying to start the server I get the follow error:
390600 : Cannot initialize contact with SQL database (ARERR 551)
Has anybody ever seen this?
Any idea?
Thanks
Serouche
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This will upgrade the database structure but, as pointed out, it won't
import the updated definitions for the core forms - User, Group and so
on.
If you really don't want to run the installer on one of the new
production machines I'd suggest you use a temporary system. Run the
installer
Je serai absent(e) à partir du 2008-11-21 de retour le 2008-11-24.
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Le présent message est destiné uniquement aux personnes indiquées dans
l'en-tête. Il contient des informations confidentielles qui ne peuvent être
divulguées à des tiers sans que l'expéditeur ait
Yes, the server is crashing . The stack below matches that for arserver
defect SW00288690, which is fixed in 7.0.1 patch 8.
Mark Walters
The opinions, statements, and/or suggested courses of action expressed
in this e-mail do not necessarily reflect those of BMC Software, Inc.
My
I'd take the message at face value,i.e. check to see if the database is
up/running. If it's not up, I'd look into why (check database log
files). If it is up, I'd look into why Remedy can't connect - recent
changes, for example. Especially database changes (such as Remedy id's
password).
Mike
Serouche,
Some time ago (about 2 to 2 2/1 years ago) I remember some issue with sybase
and Remedy 6.0 and it was a sybase issue (something about some libs that
were changed on a Sybase patch).
Maybe if you have a BMC support contract you can contact them and they could
look it up.
Howard
On
**
yes we have a BMC support contract and we are looking into this
together with the reseller.
But up to now everything we tried didn't work
Howard Richter wrote:
**
Serouche,
Some
time ago (about 2 to 2 2/1 years ago) I remember some issue with sybase
and Remedy 6.0 and it was a
Martha Stewart's Christmas To-Do List
December 1: Blanch carcass from Thanksgiving turkey. Spray paint gold, turn
upside down and use as sleigh to hold Christmas Cards.
December 2: Have Mormon Tabernacle Choir record outgoing Christmas message
for answering machine.
December 3: Using
For anyone still playing at home, the reinstall of AR Server did not help
(on the positive side, it did not make anything worse).
On Thu, Nov 20, 2008 at 10:45 AM, Bill Bookers [EMAIL PROTECTED]wrote:
I had replied to both Fred and Joe, but I never saw my messages go through.
My aplogies if
The issue I was having with this was related to Tomcat using
authentication and not letting IIS handle it. It was fixed but added
the following line to the server.xml file under tomcat for the connector
I was using,
tomcatAuthentication=false
that way it uses IIS and not tomcat. SSO is
Alan/Jonathan,
Alan is exactly correct.
When you create the People record you should push to the people permission
group record and the z1D Action field should get a value of START pushed to
it along with the other values that are needed.
See filter: CTM:PPL:SetUnrestrictedAccess_600_PPPG as an
Out of curiosity ... You said in an earlier message the Database Input Length
was 4 on the form for that column.
What happens when you change it to 5 (or 15)?
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bill Bookers
Sent: Friday, November
We had considered that, but stopped short of trying it. In SQL, for the
external table, under column properties it says data type = int, length =
4; in the Admin tool, it shows this field with a field length of 15. This is
how it's supposed to be, and it works this way on other servers, so we've
Hi Folks,
I am seeking some assistance in referencing the value of a form
field through an indirect reference.
I have a filter guide that contain a loop to process a number of
fields on the form. I am using this to detect which fields have
been modified and to build a diary entry containing the
Not sure if this function was available in v5 but what about run process
command:
Application-Copy-Field-Value
On Fri, Nov 21, 2008 at 11:35 AM, L G Robinson [EMAIL PROTECTED] wrote:
Hi Folks,
I am seeking some assistance in referencing the value of a form
field through an indirect
Hi Frank,
Unfortunately, this process is not available in version 5.
But thanks for the suggestion.
Larry
On Nov 21, 2008, at 11:39 AM, Frank Caruso wrote:
** Not sure if this function was available in v5 but what about run
process command:
Application-Copy-Field-Value
On Fri, Nov 21,
Excellent suggestions from all.
I think I like the idea of just using another host. Will give that a try.
Thank you
On Fri, Nov 21, 2008 at 5:36 AM, Walters, Mark [EMAIL PROTECTED] wrote:
**
This will upgrade the database structure but, as pointed out, it won't
import the updated
Does added this to the ar.conf file speed up process from a users
perspective as well, querying the DB, creating tickets etc
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Just noticed a difference in the problematic database vs. another server
that works:
1. In SQL, right click on the database server (at the top of the tree)
2. Go to General
3. Look at Server Collation.
1. In Production (and on Development) this says
Hi all!,
A question about the Remedys Database,
in an Oracle 10g over Linux (Novell Suse), anybody knows where the objects
(tables, tablespaces, etc) are stored in the Database? Is there any object
in the Sys schema?, in this case what's the name of this objects?
Thanks in advance!
Alberto
I am hoping to user SQL Reporting services to create some Remedy reports,
however I can not make one bit of sense of the tables in this Database. We
are using Remedy IT Service Management 7.0 - DB is on SQL server 2005. A
sample report would just be
count all tickets currently assigned to a
Matt/Alan,
So building on the advice below, I've created a filter in which I also
on new/modify of a people record, I want to push an entry into
CTM:People Permission Group. What I would like to do update the access
restrictions for any new/existing record to a specific Company by using
a filter
npeterson, query the views instead. Or look for the Database Guide in the
documentation.
Drew
ERCOT
I am hoping to user SQL Reporting services to create some Remedy reports,
however I can not make one bit of sense of the tables in this Database. We
are using Remedy IT Service Management 7.0 -
Hi Kevin,
I had that in tomcat before you mentioned it. But still does not
seem to be working for me. What do you have as your authentication chaning
mode I wonder??
I have IIS to use the integrated windows login but somehow it does not seem
to pick that up.
Thanks
Siva
-
well there are a slew of things that could be wrong. If you could send
me some logs that might help.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
From:
I need to start a service target based on time: ex. 30 minutes after a ticket
was created. I can't seem to make this happen. It only goes from attached to
In Progess if the ticket is modified. Help?
Current criteria:
($\TIMESTAMP$ ( 'Submit Date' + (30*60))) AND 'Status' Resolved
Anne
Anne,
I think you may be crossing things here.
You want the service target attached to the ticket based on some different
criteria (Priority, Support Group, for example).
When you start talking time you might want to look at the Mile Stones and
defining them from a stand point of time.
It sounds
I haven't used SSRS much, but I do recall that it is more difficult to report
off of applications like Remedy than .NET applications. The reason being that
Remedy doesn't store foreign keys and such to relate to other tables in the
DBMS, rather storing relationships like that in the
Actually that's not what we are trying to do. What management wants to do is
make sure that a ticket is updated every 30 minutes. They want to have a
missed or met result of every 30 minute interval available. I don't think I
can do that with milestomes. So I need to start one target
Your criteria looks like it should be set in the Measurement Criteria:
Start When: $\TIMESTAMP$ ( 'Submit Date' + (30*60))
Stop When: 'Status' = Resolved
And the Milestones would be at:
'Status' Resolved
Maybe the Start When will work better as
$\TIMESTAMP$ = ( 'Submit Date' + (30*60))
Since
You should be able to set the milestone to repeat (and fire an action) every 30
minutes as long as the Execute If condition continues to be met.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action
He actually wants a missed or met result in SLM for each time interval. The
only way I know how to do that is with separate targets. The only way to gain
that with milestones that I know of would have a separate form that stored
missed or met that the milestone pushed data to, but they he
Anne,
Actually that would be 1 Service Target with multiple Milestones.
As you can define a Milestone to start after a certain period of time and have
it repeat.
How about something like:
1 Service target
first Mile Stone that fires 1 minute after Start
Repeats 10 times every 3 minutes
Execute
How does this give you a missed or met result any where in the SLM module that
you can then report off of?
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties
ugg,
Ya that sounds like a report requirement.
I thought there was a way to review met/missed milestones though...
Strauss, you know of how/where to do that?
Matt P.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November
I think this should work:
Goal: 1 hr.
Start When: 'Status' = New
Stop When: 'Status' = Resolved OR (($\TIMESTAMP$ ( 'Submit Date' +
(30*60))) AND ('Last Modified Date' ( 'Submit Date' + (30*60) )))
For the second interval, and it will be:
Goal: 1 hr. 30 Min.
Start When: 'Status' = New
Stop
Sorry Anne,
I was writing what is below and sent it before I saw your other email:
Ya that sounds like a report requirement.
I thought there was a way to review met/missed milestones though...
Strauss, you know of how/where to do that?
Matt P.
I thought this was funny considering our current economics times..
You'd better watch out
You'd better not cry
You'd better keep cash
I'm telling you why:
Recession is coming to town.
It's hitting you once,
It's hitting you twice
It doesn't care if you've been careful and wise
Recession is
If you have stuck to defaults and let the installation of the server create
its own database and its user, the tablespace name is ARSystem and the user
name is ARAdmin with a default password of AR#Admin#
So to answer your question, in the default scenario, the Remedy objects are
all stored in
First, my environment:
ARS 6.3
ITSM 6.0 (HelpDesk, Asset Management, Change Management)
Some Custom Apps
SQL Server 2000
IIS
I have seen these items may be possible from various previous list
emails but wanted to get some current information and advice.
1. My company would like to
ARS 7 is the first release that is supported on VM Ware. Previous releases will
not be provided support if issues occure.
-Original Message-
From: Mac Rhoades [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 21 Nov 2008 3:55 pm
Subject: Company wants to use VMWare and SQL 2005 for
Roger,
Thanks and I appreciate the quick answer. I do know that is not supported by
BMC but my question for both the VMWare and SQL 2005 is whether or not anybody
has it working. If I can get it working and then have some issues, I know that
I would be on my own as far as BMC support is
And don't try to use it in production. Still significant performance
impacts. We have QA and production environments that are identical except
that QA is all VMs and Prod is native OS. Prod performance screams while QA
is unacceptably sluggish (if it wer a production system).
Regards,
Chuck
Dear List,
We have a Display-Only, Standard form that we use for dialogs. It has several
views, most of which appear normally in the User tool. But two of the views
(one is a copy of the other) are elongated horizontally. And no matter how
often we re-size them in the Admin tool, they stay
All of the Flight Decks that BMC uses are on VMWare and I know that performance
is effected however saving an new active link only takes a minute or two.
-Original Message-
From: Mac Rhoades [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 21 Nov 2008 4:13 pm
Subject: Re: Company
Are there any fields at the right edge of those specific views? I seem to
remember the User tool automatically expanding a view when there were fields to
display.
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of
Serendipitously, a new white paper was just posted about running ITSM
and CMDB in a virtual environment. While, as others have said, support
for AR System in a virtual environment wasn't added until AR System
7.0.00, perhaps the white paper will still be of value to you.
Type(2)
Product
Dwayne,
Just guessing - perhaps a user preference for the login with which
you're testing? Don't know if that would only affect some views of a
form, but I have had form displays weirdly enlongated horizontally and
had to blow away the user's preference record to fix the issue.
David D.
For now, we did end up going with something similar to what Fred
Grooms proposed. One of the DBAs suggested changing the int data type to
bigint. Since there isn't an actual T table in ARSystem for a view
form, we created one, and then changed int to bigint. So far,
everything's working like it
Just an FYI: You can create a View form from a Database view so you
could have created a db View of the data that converted the type to
bigint (or varchar for that matter) and your Remedy View Form from that
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
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