Hmmm.. Thing is, it's an automated process... Whenever a system scan is
done (BEM) and a certain condition is met, a new ticket is created.. So
active links cannot be used :(
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Title: Untitled Document
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Hi,
The link to the OLE objects to Ctrl-P (Print) is not working.
Can anyone provide this or an alterative?
Regards,
Keith.
Keith O'Brien | Application Management - Citco Bank IT | Citco Global
Securities Services Ltd |Cork| Ireland. E-mail: kobr...@citco.com
*: 00353 (0) 21 483 6482
Thanks all,
I got the PrintScreen OLE to work using:
SendKeys( ^{p}, )
Regards,
Keith.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: 26 April 2009 18:13
To: arslist@ARSLIST.ORG
Subject: Re:
Hi Friends,
I have installed approval server patch 008 by replacing file method as per BMC
patch installation guide document. But I'm unable to see the approval server
patch version information on SHARED: application properties FORM.
only while restart from ARS from unix [putty ] I can see
Thanks Shafqat,
I had used $DIGIT$ patten in the temporary field.But the error message
contains the field id of this temporary field if this field doesn't contain
numbers.Instead,i want to give a customized message if the format of the
character field is not like 'APP1234' i.e alphates and then
Hello Everyone,
I have a requirement where i need to pass a generic login credentials to the
midtier so that the login page does not comeup. Suppose i click on the link
and it should open direclty the destination page without askin me the login
screen.
Thanks
I have sent you a seperate email with the attached file.
Regards,
Aditya
On Fri, Apr 24, 2009 at 7:47 AM, Warren Baltimore warrenbaltim...@gmail.com
wrote:
Thanks to everyone for the lists! It was a big help
On 4/23/09, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote:
How soon do
Sachin,
you can use following Run-If Qualification to check a field for numbers and
display an error message if not
Run-IF:
not ('tmp_field' like [0-9] or 'tmp_field' like [0-9][0-9] or 'tmp_field'
like [0-9][0-9][0-9] or 'tmp_field' like [0-9][0-9][0-9][0-9])
If Action:
Error-Message
Kind
Hi,
Thank you all for the responses.
One thing confuses me though...
In all these comparisons, the In-Row-LOB requires less space and is faster.
Why has BMC set the default to Out-Row-LOB? Especially since older AR
System Versions seems to use the In-Row-LOB setting???
Best Regards -
I tried this however it does not seem to work,
I am using the below link:-
http://poc-test-02/arsys/shared/login.jsp?/arsys/forms/poc-test-02/CS:Incidents_view/Default+Admin+View?mode=Submit/username=asharmapwd=test123
On Mon, Apr 27, 2009 at 4:27 PM, O'Brien, Keith KOB. (Citco)
What environment are you working on?
I had this working on AR v6.3 / Solaris 10 / Oracle 10
Regards,
Keitho
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Aditya C
Sent: 27 April 2009 12:08
To:
Mine is AR 7.5 , Oracle 10 G
On Mon, Apr 27, 2009 at 4:42 PM, O'Brien, Keith KOB. (Citco)
kobr...@citco.com wrote:
**
What environment are you working on?
I had this working on AR v6.3 / Solaris 10 / Oracle 10
Regards,
Keitho
--
*From:* Action Request
When i remove the slash '/' sign also it throws me to the login page.
On Mon, Apr 27, 2009 at 4:45 PM, Aditya C adityarem...@gmail.com wrote:
Mine is AR 7.5 , Oracle 10 G
On Mon, Apr 27, 2009 at 4:42 PM, O'Brien, Keith KOB. (Citco)
kobr...@citco.com wrote:
**
What environment are you
You should be able to add a default Login Name and Password at the end
of the URL
username=keithopwd=letmein
Regards,
Keitho
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Aditya C
Sent: 27 April 2009 11:25
Are you sure about the
Submit/username
e.g. the slash then ?
What happens when you remove the slash?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Aditya C
Sent: 27 April 2009 12:08
To: arslist@ARSLIST.ORG
Subject: Re: Pass Login
http://dev01/arsys/servlet/ViewFormServlet?form=testform
http://dev01/arsys/servlet/ViewFormServlet?form=testformserver=dev01usern
ame=dkellettpwd=pa55word server=dev01username=dkellettpwd=pa55word
works for me. So I would try and substitute the values here and try this
syntax
dev01 is the
Still not working,
I have the form name as :CS:Incidents_view and webview of this form is
CS_knownincidents
So if i use the following link:-
http://poc-test-02/arsys/servlet/ViewFormServlet?form=CS:Incidents_view/CS_knownincidents/server=poc-test-02username=testpwd=test123
does not work
http://poc-test-02/arsys/servlet/ViewFormServlet?server=servernameform=
CS%3aIncidentsview=viewnameusername=testpwd=test123
Just fill in the servername and the view name of the form CS:Incidents
and this should work
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
Happy Monday Everyone,
I have an interesting one. When a ticket is created a HTML formatted
email is sent to the customer. With the HTML is a gif file (company
logo). If the customer contact is using a MAC or iphone, what appears is
the logo twice. The logos appear side by side with the second
David,
I'm sorry...but that is just plain wrong. You don't need to have your
server configured to allow guests, and you don't need to log on as a guest
to have the id and password passed on the URL.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Does anyone know if there is a way to add a new group available as a permission
group in CTM:People?
It seems that you can add the group to the Group form then add an entry to the
form LIC:SYS-License Permission Map with that Group Name and Group ID used and
set License Required to None and add
Thanks Guys that worked for me. I am able to go direclty to the page
without the login page coming.
On Mon, Apr 27, 2009 at 6:55 PM, LJ Longwing lj.longw...@gmail.com wrote:
** David,
I'm sorry...but that is just plain wrong. You don't need to have your
server configured to allow guests,
That is the $6 question.
Seems to me the ARS installer should ask what the value of that setting should
be set to
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Misi
Mladoniczky
Sent: Mon 04/27/09 6:40 AM
To: arslist@ARSLIST.ORG
I was able to find my Approval Server Version on the
SHARE:Application_Properties form.
Do a search on the Property Value field for Approval Server.
James
On Apr 27, 5:30 am, pintu mallick pintumall...@yahoo.com wrote:
Hi Friends,
I have installed approval server patch 008 by replacing
When you say, restarted the server, do you mean your AR App server or the
Mid-Tier server that serves up the DV? I would make sure to do the latter.
Good luck,
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raido Oja
Sent: Monday,
Raido,
Since the reported change is a change in a CSS then I would also
suggest flushing the BROWSER cache.
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap
RE: Oracle LOB getting very bigOut of line is probably the better way to
implement LOB's, you will probably have better transaction processing
performance, not to mention the 2 GB limit of the in row LOBs (at least
according to Oracle). Why it is slowing down the ARS is entirely different
Thanks, Carey!
That works!
Sorry for not reading the manual more thoroly before submitting the question.
Dwayne Martin
James Madison University
*
From: Carey Matthew Black black@gmail.com
Subject: Re: Returning multiple values for an attribute in Active Directory
You on
well, according to BMC's own white paper, having the LOB in-row is better than
out-of-row for the ITSM application suite.
So in the specific context/scenario of the BMC ITSM application suite, the
in-row option seems like the better option...
maybe in some other situation (Oracle financial
Unless explicitly defined when creating a lob, storing the lob out of row is
the default behavior. I'm guessing the authors wanted to adhere to the
defaults. I do know that when performing the ARS installation, the LOB
storage parameter for the meta-data tables (e.g, arschema) is set to store
Kaye,
You might enjoy an Educational Viewlet on Business Time - located in our
Download
section of our website:
http://www.buoyantsolutions.net/
HTH
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
Unfortunately with the BMC ITSM apps, we don't have a choice of not using LOBs,
right?
Or do we?
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Mon 04/27/09 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle LOB getting very
Nope.
Take a look at the recommendation on page 5 of this Oracle white paper:
http://www.oracle.com/technology/products/database/application_development/pdf/lob_performance_guidelines.pdf
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not
Peter,
Have you considered creating an entry in the Roles form for Remedy
Foundation Elements mapped to your new Group? I think that is what you are
asking for.
Jon
On Mon, Apr 27, 2009 at 7:04 AM, Lammey, Peter A.
peter.a.lam...@espn.comwrote:
** Does anyone know if there is a way to add a
I have that figured out but I wanted to then provide a way for users that setup
our Remedy access the ability to then add people to that group that has a Role
setup that has permissions to certain data on an incident or change.
I know I can access the Users or Group form directly to setup the
Shame on me... that helped. Here is something that I noticed though - I can
change the css file but I have to keep the Definition Location the same,
even if the css file has a different name. Otherwise the css file is not
found and the Request Entry console is displayed without any styles applied.
You can also change the settings on the SRD. You have to take it
offline, then open the Manage Notifications form and deselct options
from there. Other filters you might want to check are :
SRM:REQ:NTRequesterStatusUpdate_ ... (there are several relating to
the request status)
Tami Palacky
there does not seem to be many explanations to the SRM. when there
are, they are not logical :)
On Apr 27, 12:17 pm, Raido Oja raido@gmail.com wrote:
Shame on me... that helped. Here is something that I noticed though - I can
change the css file but I have to keep the Definition Location
I just worked through an issue where the approval server patch installer
updated the SHARE:Application Properties form to reflect the latest patch,
but did NOT put the correct files in place. Look in ar.conf to verify the
path to the approval server, then run strings arapprove.a | grep -i
version
What I've done is opened the HPD:Help Desk Audit Log form and just did a Save
As and changed the name to LCL:SL:Main_AuditLog2. After successfully saving
the new form I try to make a modification (removing a field) and I am seeing
this error:
The Application or the Form cannot be made licensable.
It would be really great if we knew *before* the release if the new
version does really compile (and run) with the 64-bit libraries.
Unfortunately I don't have a 64-bit machine where I can test it.
So anyone who has access to a 64-bit system and would be willing to
compile and test the
LJ,
If they are using an existing User record with a read license you are correct.
However if the server is configured to Allow Guest Users, then their normal
network login will work even if they do not have an AR System account. When
configured that way a password is not needed. We use
I use the id and PW for existing 'service' accounts all the time, and I even
have one URL out there for an Admin user account. If setup properly, I have
never had the login page displayed when I provide a proper ID and password
on the URL.
_
From: Action Request System discussion
Does Remedy sell a Developer's license to cover AR System 7.5/SRM/Asset
Management/Incident/Change Management/BMC Topology discovery/Flashboards?
**A Good Credit Score is 700 or Above. See yours in just 2 easy
steps!
Not at this time. Dave Easter has assured us that a limited developer licensing
program is under development, though the ETA or details are not ready to be
disclosed yet. They would have to come from him even if I knew anything
current to tell you.
That is, unless that's been updated since I
It depends on how you purchased the products.
If you purchased the products previously under legacy pricing, then you can
obtain development licenses for the AR System server, applications and the user
licenses at 1/2 the price of production licenses.
If you purchased the products recently
Hi
Can someone tell me why this statement fails?
'Will Expire Date' ($DATE$ + (((60 * 60) * 24) * 15))
Where this one does work.
'Will Expire Date' $DATE$
The Will Expire Date is a Date field which is an expiration date. A
message pops up saying ' the expiration date is expired...
LJ,
I guess I'm having a hard time getting my point across. We do not pass a
password (violation of corporate security) in a link within an email. If they
don't have an account, they login as a Guest. We do this with multiple
accounts and forms. We do this for look up with in our Log Call,
You may be having one of several problems...if 'Will Expire Date' is truly
'Date' not 'Date/Time'...then the values stored in there are 1 per day, not
86400 per day...so your qual would be $DATE$+15 if you are looking for 15
more days. Another issue you may be coming up against is that $DATE$ may
Date fields are different than Date/Time fields.
For Date fields you should add number of days instead of number of seconds.
A little nagging voice in the back of my head says that there is an issue with
adding days in a qualification line. I think I had to add it to a hidden Date
field and
I agree with you that hard coded id's and PW's in URL's need to be closely
managed...The only statement I was contending was
You must have the server configured to Allow Guest Users. Also the login
must not match any existing login id's or it will not work.
Based on what I was reading in the
A clever person might decide the obvious solution to this is to install
the AR Server, then switch the server setting to in-row, run the
conversion, and then install the rest of the ITSM apps.
That clever person would be wrong. We tried this and the ITSM installer
(specifically IM and SLM if I
Ahh yes. I knew that little voice was whispering some thing to me. It's been
a long time since I setup the work flow in our time tracking control panel that
retrieves records based on a Date field. It was the issue with $DATE$ that
made me use a hidden Date field in my qualification
You could also relocate the lobs in row after the installation is complete.
This would definitely be much easier if done before there was much data in
the system.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those
The syntax for in row and out of row LOBs is different. It takes place in
the create table statement. If it is not an installation option, there is no
way to tell the installer what to do, so the installer will do what it is
programmed to - create all lobs out of raw when you install new apps
Yeah - we ended up doing that afterwards. This was during our last
major system build when we built 4 systems (Dev/test/training/prod)
consecutively. By the time we got to #3 we thought we'd see if it would
save time doing it the other way.
William Rentfrow
Principal Consultant, StrataCom
Hi Listers! I have a need to find duplicate values on the People record (ITSM
7.0.1). In particular, I'm looking to find last names that are the same. We
are uploading new records using the Data Management Tool and the new accounts
will be used to replace the old. I can't delete the old
Not using the remedy user tool advanced search. Two options I see:
- Create a remedy report and use the group by and count function
- Run a sql statement:
select login_name, count(entryid) from people_form group by login_name
having count(entryid) 1
Axton Grams
On Mon, Apr 27, 2009 at 6:21 PM,
I'll recommend that use a SQL statement to find de duplicate data, also if you
want to delete the duplicate records you can use a script on your database
(with the risks of mannipuling data by SQL)
The query to find duplicate records is something like
select record data 1, record data 2
ARSSSO it
On Mon, Apr 27, 2009 at 4:37 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
LJ,
I guess I'm having a hard time getting my point across. We do not pass a
password (violation of corporate security) in a link within an email. If
they don't have an account, they login
I had to create a hidden Date field and on window open make the field
value $DATE$ + (((60 * 60) * 24) * 15)
Then I could do my normal calculation on that hidden field.
Thankyou
Shellman, David dave.shell...@tycoelectronics.com
Sent by: Action Request System discussion list(ARSList)
John,
Is it a Date field or a Date/Time field? If it's a Date field then the addition
is in terms of days not seconds. Your second qualifier may be not what you
expect.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action
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