Re: Floating License/Write Access Problem after Upgrade to 7.1

The installer will says something to effect that it is going to change Public (and I think one other group) from a View to a Change group and does for you. On Wed, May 6, 2009 at 2:17 PM, LJ Longwing lj.longw...@gmail.com wrote: ** Nopeso an accurate statement would be that 7.x approval

how to trigger a filter guide from an AL

dear experts, I have a Filter guide which sends an email out at some point. I have a AL on Display, which filters do not do, and which cannot send emails out. So I'd like this AL firing the Filter Guide so my email will be sent out. Is there a way to perform this? As usual, there is always a

Re: how to trigger a filter guide from an AL

- Create a display-only field on the form where you filter guide is attached - Create a filter that starts when this display-only field is filled in, and that calls your filter guide - Create an AL that pushes a value to this display-only field That should do the trick. Jean-Louis Halleux

ARS Perl Installation Error

Hi All, While installing ARS perl I am getting the following error: bash-2.05$ make Skip blib/lib/ARSnt-h.pm (unchanged) Skip blib/lib/ARS.pm (unchanged) Skip blib/lib/artypes.ph (unchanged) Skip blib/lib/ARSOOmsgs.pm (unchanged) Skip blib/lib/ARSnparm.pm (unchanged) Skip

AW: ARS Perl Installation Error

Ritesh, sh: cc: not found means there is no C-Compiler installed or it's not in your PATH env-var. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ritesh-HOTMAIL Gesendet: Donnerstag, 7. Mai

ARS and non-MS Office product

Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the

Re: ARS and non-MS Office product

irina solarcuka wrote: ** Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ I am actually looking into that too. I was wondering whether it would be possible to use

Re: how to trigger a filter guide from an AL

Hi Jean-Louis, How do you Create a filter that starts when this display-only field is filled in? What I've always done is have my AL do a Commit Changes, and have the filter Run If TR.FieldName = Whatever value the AL set it to. But if there is a simpler way it would be good to know. Dwayne

Assignment Engine

Hi Everyone, I am just monitoring the Arerror log and found that there are lot of error messages with respect to the assignment engine . The sample error message is listed below. Thu May 7 12:42:04 2009 AssignEng : AR System Application server terminated -- fatal error encountered

Re: ARS with Load Balance

Yes, they do. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: 金恺 kaitouno.1...@gmail.com Date: Thu, 7 May 2009 13:41:10 To: arslist@ARSLIST.ORG Subject: ARS with Load Balance Hi All Do BMC have some Documents to describe how ARS works with the

Re: Assignment Engine

Hi Saravanan, I have seen this with a customer earlier and Assignment engine process kept failing and Windows Event Viewer could not give us a reason why this was happenning. We got a newer version of caievents.dll from support and it worked Satya On Thu, May 7, 2009 at 12:49 PM, Saravanan

Re: ARS and non-MS Office product

I would like to use Firebird as an email client for Remedy email sending Irina 2009/5/7 irina solarcuka irinase...@gmail.com Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina

Re: ARS with Load Balance

Yes, there's at least one document: Using a Hardware Load Balancer with AR System 7.1.00 Which you can find in the ARS 7.1 documentation. I didn't check the 7.0 or 7.5 directories, but they may have similar docs as well. Here's the link to the .pdf, though I'm not sure if it will work (you'll

Re: ARS and non-MS Office product

Irina, It would help to know what exactly you are hoping to achieve with the integration. That way, people might have other solutions to offer as well. Thanks, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of irina solarcuka

Re: how to trigger a filter guide from an AL

Hi, If you are on version 7.1, I would suggest a Service-call instead. This requires only 1 API-call instead of other suggested techniques that requires a minimum of 2 calls. The Service-call is a special active link action where you can specify Form, Input and Output feilds (parameters). You

Re: how to trigger a filter guide from an AL

Hi Serouche If the requirement is really to send an email every time a user accesses a record in this form (some sort of auditing??), you could try using filters set to trigger on the GET event. This will also capture if a user reports on the form data. HTH David Sanders Remedy Solution

What would $--1$ relate to?

Seen on a macro/search - field 1 = $--1$ and also a little later in the same search - field 2 = $--1$ The first field is an assignee, but the second is just a flag. Not exactly obvious what it does at all. Any ideas? Ta Dave This e-mail has been scanned for viruses by the Cable

Re: Filter Phasing and Escalations

RE: Filter Phasing and EscalationsLyle, There is an easy way to check this out. Have a sample escalation logged and you can see if the ations are run in phases or in sequense. I'd think that they run in sequence just because of the nature of escalation - there is only one set of actions, one

Re: how to trigger a filter guide from an AL -- RESOLVED

** because of several reasons related to the existing workflow, my problem has been solved using the idea of Jean-Louis Merci Jean-Louis Serouche David Sanders wrote: Hi Serouche If the requirement is really to send an email every time a user accesses a record in this form (some sort of

Re: What would $--1$ relate to?

Dave, The value $--1$ is a Remedy keyword conversion that means $NULL$. So in your case it is checking that the fields are NULL. Here is a list of keywords conversions I compiled many years ago which may have been added to since doing it. $-1$ = $USER$ $-2$ = $TIMESTAMP$ $--1$=

Job: Updated - SLM Resource - Kforce

Not on Oracle/Unix got my projects crossed. Actual platform is SLM Installation on Windows/SQL/ ARS 7.X... Straight Contract in North Carolina. Need a resource rather quickly, can take TN-Visa, Green Card, or US Citizen Federal/Government experience a plus but a clearance is not required.

Re: What would $--1$ relate to?

Brian, Thats absolutely fantastic - exactly what I was looking for :) Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Brian Bishop Sent: 07 May 2009 14:00 To: arslist@ARSLIST.ORG Subject: Re: What would

Re: ARS with Load Balance

There is a white paper, just don't know if it is updated for 7.x. It is posted in the kb. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: 金恺 Newsgroups:

Re: ARS and non-MS Office product

If all you are trying to do is send email, why not just use SMTP? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of irina solarcuka Sent: Thursday, May 07, 2009 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product ** I would

Re: What would $--1$ relate to?

All, FWIW: The full set for any specific version of ARS can be found by looking that the C API header file: ar.h for the values that look like AR_KEYWORD_*. Example: taken from the v6.3 ar.h file: /* an additional AR_KEYWORD_NULL concept is mapped to AR_DATA_TYPE_NULL */

Re: how to trigger a filter guide from an AL

I love this list...I hadn't even thought of the service call...but you are right...that's specifically what it was created for...to call filters with AL's...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi

Re: License Information

I think you'll find that the 3 products you identify come with the latest version of Atrium CMDB. Enterprise Integration Engine (EIE) is now known as AIE. The licenses for these was separate when we were dealing with earlier versions of AR (i.e. pre 7). EIE is used to provide a mechanism to

Re: ARS and non-MS Office product

Are you just trying to send and receive email? Firebird is a pop3 email receiver. You can create an account on the same server where Firebird is pulling the information. Set up the Email engine for POP3 and set it up to access that new account. This is the way I am using it and it works great.

Re: ARS and non-MS Office product

Another prime case of people just quickly throwing crap questions out to the list in a very lazy manner. If you want some assistance, spend a little time with your question and details. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan

Preparing import file with date fields in Excel

Dear List, This is really an Excel question, but I can’t find the answer so I’ll try you all. I am trying to create a template for exporting data from one form and importing it into a very different form. So I’ve exported the data from the first form into a comma-separated-file (csv), and

SV: Preparing import file with date fields in Excel

Hi dwayne - I am using a localized version of excel, but I've tried just that. My solution was: TEKST(O2;dd-mm-åå) So for an english excel my guess is TEXT(O2;dd-mm-yy) Observe that this is not applicable for VBA - that is an entierly different approach. with regards, Jonas Stumph

User tool closes when executing a Crystal Report

Has anyone encountered an issue which causes Remedy to close when trying to view or print a Crystal Report? This started happening a couple of days ago on a few of our systems here and seems to be spreading throughout the user community. Nothing has changed with regards to Remedy

Re: User tool closes when executing a Crystal Report

Skynet virus? Or (and probably more likely) maybe a corrupted copy of the report is being accessed? Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Tony Worthington tony.worthing...@kohls.com Date: Thu, 7 May 2009 10:26:21 To:

Re: User tool closes when executing a Crystal Report

Does the local client run out of available memory or GDI when these certain reports? I would think this might be due to a memory leak issue that would cause the tool to crash altogether. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761

Inconsistant Search times

All, We've created a custom ticket form which as approximately 75 fields including three tables. We've also imported approx 600K records to this form. When we do a search on the unique index (field 1) we are getting inconsistant response times. The search can take anywhere from less then one

Group Assignment in ITSM 7.0.3

Hello, I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my co-workers noticed that you can create a routing order (say for operation categorization) where you specify a Tier 2, and then null out Tier 1. So for example: Tier 1 = Null (normal values would be like add,

Re: Inconsistant Search times

Mike, I'd perform detailed logging to find out where exactly the time loss happen (in remedy terms). Then I'd compare it to the server events and the tread log to find out if the search co-incides with other server operation or it is waiting for a free tread. I know, it is not a lot of

Re: Group Assignment in ITSM 7.0.3

In my experience this works fine and can simplify your assignment rules. The only trouble might arise is if you have exceptions to your general rule. You may still get the general rule firing instead of your more specific rule. Others have commented on this behavior too. Regards, Chuck Baldi

Re: Regarding Unicode database

Have really not seen a solid answer on this. We are having similar issues. So basically mid-tier submit Japanese without issue and from the client if they are using Japanese no issues. Our issue is we import data through a SQL job from a Oracle database using the Linked Server on SQL 2005.

Re: User tool closes when executing a Crystal Report

Rick - Nope - not a virus. No, not limited to a single report. It's any report. A report will work on one users PC and close on another. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone)

ITSM7 escalation thread whitepaper?

A while back there was a discussion around moving various ITSM7 escalations to their own threads after the release of 7.1. Does anyone know if there was anything ever produced on this topic or if the escalations in ITSM7.5 were optimized by specifying a thread/pool? Thanks, Tony Tony

Re: ITSM7 escalation thread whitepaper?

I remember seeing something last year, Tony. The basics were to break up the threads either by application or by function. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Tony Worthington tony.worthing...@kohls.com Date: Thu, 7 May 2009 12:29:41

Re: SV: Preparing import file with date fields in Excel

Thanks, Jonas. The problem is, I don't know what the day, month, and year are. It appears in the cell as 5/6/2009 4:34:00 PM. I would have to do some very fancy parcing to come up with the values, and even then it wouldn't include the time, which in the case of Creation Date or Date

Re: ITSM7 escalation thread whitepaper?

I have not tried this yet, especially since it is just as well documented as the basic structure of server ports and queues for ITSM 7 (not well at all, and my detailed question about it posted here and on BMCDN on 23 Feb 09 went basically unanswered in both forums), but wouldn't a logical

Re: SV: Preparing import file with date fields in Excel

The TEXT function will format an Excel date into whatever format you specify. For normal US format it would be . . . CHAR(34)TEXT(O2,MM/DD/ HH:MM:SS)CHAR(34). . . Or . . . CHAR(34)TEXT(O2,MM/DD/ h:mm:ss AM/PM)CHAR(34). . . The 1st should be 24 hour format while the

Re: ITSM7 escalation thread whitepaper?

That's the approach I would be taking but escalations internal to ITSM7 seem to cause contention. I've come up with a few threads already for stuff I don't want blocked and logically grouped similar to Rick's suggestion: Our custom data feeds SYS:Action NTE Approval functions SLM Housekeeping

Re: ITSM7 escalation thread whitepaper?

This has not been done, either in ITSM 7.5 or ITSM 7.5.1 The pool field in the ITSM OOTB escalations is blank, so therefore all of them execute in the 1st escalation thread. My understanding was also that this was going to be an enhancement in ITSM 7.5, but it seems like this undertaking

Task Templates on Incident Templates

I am looking for some guidance on how to go about adding Task Templates onto the Incident Templates. We are on ITSM 7.0.3 Patch 9 and I have applied the Task Template Add-on 9002. Things are working great but we decided we also need to automate Task Templates on Incident Templates like how it is

Job: Birmingham, AL Opportunity

All, I received the following job announcement from Sarah Key with Teksystems. Please contact her directly for more information. This is a full time position with a salary around $80K. Location is Birmingham Alabama

Re: Integration CA Unicenter ITSM

All, Has anyone created an integration between CA Unicenter Service Desk and Remedy ITMS Service Desk / Incident version 7.01? Does anyone have any documentation or white papers on the integration? ITSM 7.01 - Incident Windows 2003 SQL Server V/R, David Abry

Re: Integration CA Unicenter ITSM

We use the BMC BIM/SIM to Glue it together. The doc's availible for this that I have seen are very old, for Prior to R11. After R11 -- Have not seen any docs on this.. yet. Would like too. On Thu, May 7, 2009 at 2:28 PM, David Abry davidla...@gmail.com wrote: All, Has anyone created an

Flashboard Text Type question

Is there a way to format a Text type Flashboard? I am using it to provide some summary financial data but it displays 575,000.00 as 575000.0. I did not see an option to format it. Brian Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212)

Re: ITSM7 escalation thread whitepaper?

Hi Tony There is no separation of escalations into multiple pools in ITSM7 OOB, so you would need to do this yourself. The approach we take with the ESS application is to separate time sensitive escalations from escalations that manipulate large volumes of data, and I suspect that this

Re: ITSM7 escalation thread whitepaper?

I like that, Dave. I think that if one combines this strategy with moving the bulk of the work into Filters, Escalation contention can be easily avoided. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: David Sanders david.sand...@westoverconsulting.co.uk

Prepending information to 'Notes' field on a Task (on Create)

The 'Notes' information in TMS:Task comes from TMS:TaskTemplateSelection which gets it from TMS:Template. I've been trying to drill back to where this advanced formating for field happens. I need to prepend some data before the template 'Note' data. Has anyone done this before, BMC Support told

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 2009-05-07 de retour le 2009-05-27. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: SV: Preparing import file with date fields in Excel SOLVED

Thanks, Frederick! That works! Thanks again, Jonas. You were saying the same thing, but Excel Help's talk of serial number threw me off on a tangent. Gratefully yours, Dwayne Original message Date: Thu, 7 May 2009 12:56:46 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com

Re: Group Assignment in ITSM 7.0.3

That puts my mind at ease a little, thanks. Its always good to learn something new. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach | | From: | |

Upgrading to 10G Oracle and Hitting a Library Error

Hi, Hoping someone has hit this bridge before. We are on ARS 6.3 Patch 20 and have a requirement to upgrade to Ora 10G. We've successfully upgraded the database but see a No Such File error on libclntsh.so.9.0 when starting Remedy. The matrix indicates we should be ok on 10G with the 9i

Robert02 Kern is out of the office.

I will be out of the office starting 08.05.2009 and will not return until 11.05.2009. I will work on your email after my return. In urgent cases, please contact the Service Desk. Have a great day, Robert ___

Re: ARS with Load Balance

really appreciate Matt Reinfeldt wrote: Yes, there's at least one document: Using a Hardware Load Balancer with AR System 7.1.00 Which you can find in the ARS 7.1 documentation. I didn't check the 7.0 or 7.5 directories, but they may have similar docs as well. Here's the link to

Re: ARS and non-MS Office product

Thank you. Regards, Irina 2009/5/7 Tanner, Doug doug.tan...@compass-usa.com ** Another prime case of people just quickly throwing crap questions out to the list in a very lazy manner. If you want some assistance, spend a little time with your question and details. Doug *From:*

Gaurav Jaidka/OR2/AEPIN is out of the office.

I will be out of the office starting 05/08/2009 and will not return until 05/26/2009. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are