As long as we get laughs and giggles as well as all the good advice :-)
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Tim,
How many records on are on the email messages form?
Kevin Begosh, RSP
Remedy Development
ACE-IT
ISGS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Thursday,
We have experienced some fun with Remedy 7.1 P7 email, more with
Outbound intermittently NOT sending attachments. Contact me off list and
I can give you the short story.
Oh how I wish I still had Rem-Mail.
Doug
From: Action Request System discussion list(ARSList)
I've got what I'm sure is a simply answered question but I'm coming up
empty this morning. I've got a character field with a menu that
displays differently for only 2 team members. The field menu display is
set to Smart menus but instead of cascading up so that you can see the
whole list it
Alexander,
You need to make sure that the Enable Multiple Assign Groups option is
selected in the Server Configuration. For 7.x, you can do this via the AR
System Administration console - General - Server Information - Configuration
tab.
For 6.3, you would have to do the same from the Admin
Tim as per BMC's recommendation for performance tunning for email
engine, please check the following setting in your
emaildeamon.properties file and make the neccessary changes. You will
experience a HUGE performance boost.
Change the following entries in the emaildeamon.properties file from 100
Hello,
Has anyone experienced an issue with duplicate notifications being sent
when a incident is created? The notifications are being sent to each
member of the group two times... the only difference between these two
notifications is that in the plain text body a hyperlink is inserted
Everyone I don't think it actually was email.
I think the email errors, just because DB was too busy.
Anyone have any other issues with the DB with this patch on windows?
Thanks
Tim
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rodriguez,
Just got wind we are doing a 7.5 installation in NASIC at WPAFB.
Converting from 7.x to 7.5.
I have platform, rdbms, and team size questions out.
They mention clearable to TS/SCI clearance. I would prefer someone with
a Active TS.
Respectfully,
Joshua Kitchen
Recruiter
Kforce Federal
Hi Tim,
Not sure what DB you are using. But have you checked for locks at the db level?
We had a similar issue and the error we were getting was mis-leading and
pointing us to the plugins, when infact it was locks at the db levels for the
tables that the plugin was accessing that was
Keeping an eye on the developer network is something I just haven't gotten
in the habit of doing yet. The ARSlist doesn't seem to be quite as active
as it once was (maybe it is me?). Has some of the discussions moved to the
BMC dev network?
Anybody here participating in both resources?
Jason
Louise,
This may be a 'definition' problem...it looks like what they are looking for
is someone who is familiar with administering the ITSM suite, not someone
who is familiar with developing an app from scratch. Take me for
example...I started some 11 years ago on custom apps and have never
BMC Remedy AR System 8.0.00 is expected to be the last major release
of AR System to include the Remedy User client.
http://documents.bmc.com/products/documents/61/94/106194/106194.pdf
--
Jarl
___
UNSUBSCRIBE or access
I just saw that myself. That is not good for me since I do a lot of Crystal
Reports from the WUT and I have yet to get them working in a mid-tier
environment. Fortunately I have time to work through that since we don't even
have a release date for v8.0 yet (that I know of).
-Rick
Big Mistake!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Friday, October 02, 2009 11:23 AM
To: arslist@ARSLIST.ORG
Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client)
BMC Remedy
I guess that might be the end of the line for us - as long as the central
helpdesk needs to have a support console and multiple tickets open
simultaneously for a combination of walk-in customers, callers, and resolution
transactions, the current crop of web browsers are completely inadequate
To be fair, just because the AR Server mid-tier is a POS doesn't mean current
web browsers aren't ready or capable of handling a well designed ticketing
system.
Mike Pugh
Senior Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703)
This is very very bad.
Here are some statements that are not true in our environment, where wer are
using RS 7.5, Mid-tier, ITSM 7.5.1:
Ive heard that use of a thick client is the only way to get good performance.
What will happen to performance if I cant use the Remedy User client anymore?
o
They've been saying it for at least a yearwe knew it was comingso
the timeline is 8.0 comes out early next year 2010then each major
release is usually about a year apartwhich means that 8.0 will be r-2 in
about 2012...and unsupported some time around 2013which means you now
Same here. Most of our customer should be fine in the MT but I am concerned
about our Help Desk and Account Management teams that spend all day in
Remedy between many forms and need the ability to have Remedy ready and be
able to navigate quickly and easily. My other concern is the timeout on
There is also the issue of mid-tier load balancing stickiness, which, to
my knowledge, has not yet been resolved.
Rick
On Fri, Oct 2, 2009 at 9:53 AM, LJ Longwing lj.longw...@gmail.com wrote:
They've been saying it for at least a yearwe knew it was comingso
the timeline is 8.0 comes
Our power users who live in remedy all day will have a real problem with this.
I agree with Chris. We also create many ad hoc reports that we export to excel.
This is simple on the fat client but difficult on the web.
-Original Message-
From: Action Request System discussion
Our senior developer Dave Shellman was also asking about the ODBC driver that
gets instlaled with the client. I guess that's going away. A LOT of people
use this...
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
I didn't think about that. That will be a huge issue!
I can't imagine ODBC going away. My guess is they will provide an ODBC
components installer or some other method of ODBC connectivity. Let's hope
I am not wrong.
Jason
On Fri, Oct 2, 2009 at 9:59 AM, Kemes, Lisa
Did not think about ODBC, but ODBC can be an issue for a lot of customers...
--
Jarl
2009/10/2 Kemes, Lisa lisa.ke...@tycoelectronics.com:
Our senior developer Dave Shellman was also asking about the ODBC driver that
gets instlaled with the client. I guess that's going away. A LOT of people
I practically refuse to use the web client personallyI personally prefer
to use the fat client alsoand I do the exact same thing with reports and
such, but I can completely understand their standpoint, and won't say that
you 'CANT' do itit just requires a change of process...which is
What is the issue with stickiness?it's required, but I've never
considered that an issue.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, October 02, 2009 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: End of
My 2 cents worth;
I think of lot of what people are saying are valid concerns. But before
I push Remedy off the cliff, I would like to see what BMC presents in
the Mid-Tier only version. They must be aware of most of these issues,
and certainly as we get closer to the reality of this happening,
Do they also have dual monitors, or just one?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 02, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: What determines where
Just one monitor.
~~
Terri Lockwood
Senior Systems Administrator
9512 Sunbeam Center Drive
Jacksonville, FL 32257
Office - 904-886-7687
Fax - 904-886-7676
Cell - 904-424-1602
Email - tlockw...@adt.com
Have you tried using IT Self-Service
Let's compile the current shortcomings of the mid-tier 7.5, and the reasons why
heads-down Remedy users still use the Remedy User Tool RUT):
- Speed (yes, the RUT is still faster; blame it on IE 7.0, but that is still a
fact)
- Issues with the Internet Explorer cache
- Mid-Tier pre-caching is
I have had similar issues with individual users in the past. It has
been resolved by deleting the user's AR System User Preference file and
having it recreated on login. Usually, the user has adjusted some
personal client settings.
From: Action Request System
Hello All,
Does anyone know of a good way to move attachments from one form on one
server to the same form on another server?
If I have a 6X server with a multitude of attachments and want to move those
to the same migrated form on 7X - is this possible?
It looks like the drive letter of the
They will probably move from using the ODBC driver to JDBC drivers for the DB
platforms. Most enterprise web based applications do this already.
Just my .02.
Scott
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf
How about adding this one.
When users dont have a button or forget to Logout of their web session properly
and they try to access the Remedy web client from another machine they get
annoyed by the User is already connected to another machine... and they have
to bug their Remedy Admin to clear
I feel it is a great move.
BMC (or others) will produce tools to fill gaps (alerts/reporting/
macros/printing) blah blah blah. In fact all those tools already exist
-- they just may not yet be incorporated/integrated.
(I would venture to say that there are already 1000x as many tools for
Poor assumption unfortunately. 7.5 has modified the process so that if all
browser windows are closed it logs them out after something along the lines
of 15-30 seconds...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
If I'm not mistaken, if you export your records to ARX, it'll export the
files with it, and then use ARImport to import them should add them back to
the attachment field appropriately. Or I believe RRRChive will do it for
you as well.
_
From: Action Request System discussion
Good point. That is still the case in 7.5
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter
A.
Sent: Fri 10/02/09 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: List of Mid-Tier 7.5 shortcomings
How about adding this one.
When users dont
I thought about that originally as a possible solution and technically you
could make it work. You would lose functionality that the ARS server
provides and would have to manually build it into your reports, reporting db
(like a universe, etc) or into the db (views, etc). ARS is built do offer
up
Hi John,
All your points are valid as far using applications.
However, for people that need to do data entry or data maintenance, for
instance in the ITSM foundational forms (categorizations, locations,
assignment, etc) , CMDB (attributes that are not discovered, as well as
equipment tracked
Deep Breath everyone!
It's not going away tommorow. Heck, it's not even going away in 2-3 years!
BMC didn't get where they are today by being complete idiots (I know, it
doesn't always seem that way). They are very aware of the current
limitations that the midtier can have. There are a lot
Found on Page 19 of the Mid-Tier documentation for 7.5
License Release Timeout ([30 - 300] Seconds)*
The number of seconds before the mid tier releases an AR System user license
associated with a user if that user does not log out of the mid tier
properly. To log out properly, the user must
Well, maybe it has something to do with the IE 7.0 cachewho knows...
But thanks for the info, at least we know how it should work...
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of LJ Longwing
Sent: Fri 10/02/09 1:59 PM
To:
Glad to be of assistance to SOMEONE today :)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Friday, October 02, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: List of Mid-Tier 7.5 shortcomings
**
Well,
I know very little about tomcat but find that I think I have to change a
setting(s?) on the web server...
The situation - I've asked the network folks to change the DNS entry to
refer to the sever name - call it
ARAPP - so that when a user has the web browser up they can type ARAPP
in the address
Guillaume,
I hear you -- and this is how I am thinking about the solution.
Instead of going to a form(data) -- to do a function -- you go to a
process -- to modify data.
Example:
BMC should come out with an application called BMC Data Maintenance
-- to which you select your form -- and
Richard,
It appears you are using your Tomcat as both the web as well as the Applet
server. There should be a file located in the webapps\root directory called
index.htm that contains that text. You want to replace the contents of that
file with something along the lines of
!doctype html
Ø This is not true. For instance, there are no Recent Searches or My Searches
on the mid-tier
Just a quick correction - yes there are.
BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide
16-Jan-2009
PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf
Page 144:
it makes sense... thanks for the clarification John.
Data maintenance is a real pain point, and it is becoming worse with every
release of the ITSM apps...not really BMC's fault, but because there is more
data to deal with. A good example is CI based approvals. Creating all these
approval
Thanks for the clarification David. However, I just logged into our production
system, and the change form (CHG:Infrastructure Change) does not show this on
search mode. Do I need to enable something? We have ITSM 7.51
Thanks Guillaume
-Original Message-
From: Action Request System
I found on ITSM 7.0.3 that this was not checked by default for Change but it
was for Incident.
To check this go to the View Properties in the Admin tool, go to the Menu
Access tab, and you will want to check the Saved Searches box. Then redeploy
in the web. You can see what other options
Page 48 describes how to enable (or disable) the toolbar:
Showing or hiding the web toolbar
You can specify whether the toolbar should be visible or hidden when a form is
viewed in a browser (and when the form is not a dialog box).
To show or hide the web toolbar
1 In BMC Remedy Developer
Thanks for the info David!!
I strongly suggest for BMC to make this the default in the all the application
forms (change, task, incident, problem, the AST forms, etc) as well as the
back-end ITSM foundational forms... Our ITSM 7.5.1 installation was not an
upgrade, it was a fresh install. Most
Thank youLooks like what I need!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, October 02, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: A tomcat config problem
**
Richard,
It appears you are using your
BTW, the web tool bare was enabled by default. What is not enabled by default
is the Saved Searches option under the Accessible Menu Items
-Original Message-
From: Guillaume Rheault
Sent: Fri 10/02/09 4:17 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: End of Life for
Hi,
RRR|Chive will work just fine if you are on different versions.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
Another way to look at is you can firewall off your ARS server and only
allow connections for hosts that support the server and the Mid-Tiers. It
could be a security boost :)
On Fri, Oct 2, 2009 at 1:05 PM, Brittain, Mark mbritt...@navisite.comwrote:
**
Here’s something to think about. When
That was an interesting discovery when we went to ARS7.5 / RUT 7.1 with ITSM
6 (the 7.1 RUT packages was very delayed in being deployed so we stayed with
it rather then a new build around the time of the server upgrade).
Apparently these were unchecked all along OOTB but when we went to ARS 7.5
I have noticed the databse being busy errors even when you have search related
problems on large forms due to either indexing or just that the form has so
many records that unqulified searches has that thread crawling...
Currently I am already on 7.5
How many records in your email message
I read this email a minute after replying to your other one...
select top 20 schemaid, nextid, name from arschema where nextid 1 order
by nextid asc;
is likely to give you a list of top 20 tables that have a record count of more
than 1 (unless you have deleted in some and not reset
Hi all,
We are having an issue on one of our midtier environement in production.
The midtier runs on a websphere and we are now seeing websphere server
hanging more and more with this error in the logs.
10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not
invoke the
Many Thanks to All.
Exporting to .arx instead of .csv did the trick. I knew this was something
simple, but hadn't had a need to do this in years.
Thanks,
Jase
On Fri, Oct 2, 2009 at 5:01 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
RRR|Chive will work just fine if you are on different
You might want to give a little more detail concerning your question. There are
several possible ways to answer a general coding standards question. It code be
data or workflow related.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
Hi,
I require the coding standards for workflow creation on ARS 7.5, the naming
convention to be followed as recommended by BMC.
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
On Sat, Oct 3, 2009 at 9:11 AM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
You might want to
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