Check the options on the push fields match to make sure it's set to create
when not found
Your SQL log implies (unfortunate that the log doesn't just say matched n)
that none were found, and, because no SQL Update follows, that you have your
AL set to not create when none found.
Cheers
Ben
Hi listers,
our customer has about 300 files (attachments) that he wants to upload to an
attachment field of a form.
They gave us a csv-file with the format
document-name;document-date;file-name and a bunch of files which file
names are corresponding to the values in the file-name field of the
Hi LJ,
Thanks for your information.
Guess i need to increase my patience for going through the API doc..:)
Regards,
gopal
LJ LongWing (Head) wrote:
Gopal,
Honestly I've never 'created' anything with the API...almost everything I
write just reads thingsso I'm not really experienced in
Hi,
Export some files to an ARX-file and look at the format.
I have done similar thing where I created an ARX-file to import external
files.
If I remember right, it was important to have a path relative to where the
actual ARX-file is. Preferably located in sub-directories underneath the
ARX
I'm not sure what they expect to happen. We have been running our dev/test
systems in a virtual cluster for about 18 months and our operational systems
for just over a year. If anything, the virtual systems benchmark slightly
faster than the physical systems (depending on the applications, this
Mark,
There is a Reply with Result option on the Advanced tab of the Email
Mailbox Configuration.
If you set it to no, the pesky message won't be generated.
However, this may not work if you are using templates and want a reply
generated.
Rebecca
From: Action Request System
Hi everyone,
Not sure if this has already been mentioned, but wanted to put this out there
as an FYI.
We currently have 7.0.01 Patch 8 User Tool pushed out to all of our users.
With Windows 7 out and 7.0.01 Patch 8 User Tool not supported for Windows 7, we
decided to move to User Tool 7.5
Hi Listers,
I am created a WS and the WSDL file so formed can be viewed in my local
machine.
I am trying to consume the same with the help of a filter. But when I am
giving the path of the WSDL file its not coming up. I am unable to do the
mapping.
I am trying the Dev Studio. Please suggest.
If I remember right, it was important to have a path relative to where the
actual ARX-file is. Preferably located in sub-directories underneath the ARX
file.
You mean the path of the attachment file, and not the ARX-file..
Joe
From: Misi Mladoniczky
Hi Arnab - the WSDL file needs to be accessible from the server. Best way to
tell is to Remote onto the server, open up Internet Explorer and browse to the
WSDL location. If you can't then that is your issue. I've normally found this
to be an issue with firewalls etc.
Thanks,
Gavin Coleman
Hi guys,
yes... I think Misi meant the path of the attachment file.
It works fine for me now like this. I just took the header of an existing
arx-file, enriched the csv-file from the customer a little and pasted this
content below the header of the arx-file.
Then I created the corresponding
Yes - I had to do that also when we transitioned from another system to
remedy - moved all the data over.
The import file does need the full path (I even had the drive in mine) and
file name. Depending on what form you're importing them into, you'll
probably need the reference as to what ticket
Hi Gavin,
I am doing this locally. The server is my local machine.When I try to access
the WSDL file in lan i can still access it, which means remotely also its
accessible.Its only when I try to consume it I am having this issue.
Arnab
On Thu, Aug 5, 2010 at 11:00 PM, Coleman, Gavin
Hi all,
I have a requirement to modify the HPD_IncidentInterface_Create_WS in such a
way that First name and Last name should no more be a required field, rather
there should be a new field on the WSDL called Empl serial number and that
should be a required field. Also , i need to create a
Use Corporate ID for the Empl serial number (that is what it is for). In ITSM
7.6 they _finally_ added Corporate ID throughout the application as an
identifying value for customers, which may lessen your concerns that First and
Last are required - again, throughout the applications. You may
Silly Newbie Type Question... My brain is fried!
If I delete a Join form, my data in the regular forms is still intact
and ok Right?
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Hi All,
Some of the workflow were created without following the naming conventions
in my system. Now I have the task to rename all those odd WorkFlow
according to the naming convention.
I am thinking of renaming it in Database ACTLINK table.
Before proceeding anyone can think of any side effect
Yup done it a few times too.. works like a charm as long as the import tool
finds the files in the path that is suggested in the csv file..
Joe
From: pritch pri...@ptd.net
To: arslist@ARSLIST.ORG
Sent: Thu, August 5, 2010 11:29:13 AM
Subject: Re: Importing
Yes. Join form is just a view of Regular forms. It does not store any data.
Regards,
Wirasat
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, August 05, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Ganga,
I would not recommend renaming ANYTHING directly at the DBI would
recommend renaming through the Admin/Dev studio...if you are on 7.1+ there
is an advanced option to rename with 'find/replace' type technology replace
'abc' with 'def' type of thing
-Original Message-
From:
Ganga,
Depending on what you actually need to change, I would use the Administrator
Tool... select the Active Links, right-click and choose Edit, then go to the
Advanced Tab. There you can chose REPLACE, PREFIX, and APPEND, and then
enter your 'conventions' text. This has worked wonders for me
Why does everyone (probably a stereotype error) want to go directly to the
database???
I'll admit I'm struggling a bit to get used to the Dev Studio tool, which
leaves alot to be desired in the intuitive arena. I've attended the demos
and it all seems so easy when someone does it in a session.
Another thing that may not be directly related to this subject is the Search
criteria or various forms.
For example, on the Incident we can search for a person based on Last Name,
Corporate ID, Email but not Login ID and then it retrieves everyone ignoring
the People Profile Status.
I think it
Don't know why, but I agree; I'm in the middle of brain surgery on the 7.6
CTM:PPS:Search workflow to add Login_ID everywhere (and remove my
customizations for Corporate ID that are now redundant), and I'll try to see if
it can be done.
Christopher Strauss, Ph.D.
Call Tracking Administration
If my mid-tier users specify Screen or Printer as the destination for the
report, it works fine. If they specify File they get a
Report Error
message. I don't see any active link errors...it just hangs on action 3 of
ActiveLink: RRC:SPO:FixNULL_000
action 3
ARACTOpenReportWindow($-6$,
I think I've isolated this to Crystal Reports. I think my user(s) were trying
to save Crystal Reports to file...is this just not possible?
Anne Ramey
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E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and
Thanks for the reply,
Here is what i understood..
Right now we have two option..if we go for upgrade from 7.5 to 7.6 ,
atleast we can get the corporate ID field
available on published web services, but the second part of populating first
and last name is still remaining and need to get it done
Contact Ellen for any questions.
Regards
Gene
-- Forwarded message --
From: Ellen Lerner eler...@csi-it.com
Date: Thu, Aug 5, 2010 at 12:55 PM
Subject: #2250 Remedy Developer Contract in San Jose, CA or Toronto
To: geneman...@speakeasy.net
Hi Gene,
I hope this email finds
Why not create a custom Web Service which should be fairly easier and
quicker ?
Thanks
Mahesh
On Thu, Aug 5, 2010 at 1:20 PM, sayana dixit sayanadi...@gmail.com wrote:
**
Thanks for the reply,
Here is what i understood..
Right now we have two option..if we go for upgrade from 7.5 to 7.6
All,
Is there a way to copy the entire diary field (all the entries) from one form
to another. v 6.3 and also v 7.1
Thanks
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My notes indicate that Corporate ID (and Internet Email) was added to
CTM:People Search and the Best practice View of Incident in version 7.5 or
7.5.01. They do NOT indicate whether or not it had been added to
HPD:IncidentInterface_Create in 7.5. I only ran one test upgrade from
7.0.03.009
May be an easy question..
I'm trying to run a search, in order to create a report, on incidents in which
the priority changed. So if a user changed an incident from medium to low, or
medium to high, etc.. it would show on the query.
Any ideas how this can be accomplished?
ARS7.1
ITSM7.0.03
FYI If you are running ITSM 7.0 Incident Management along with SLM and
are trying to upgrade to ITSM 7.6 Patch 1, there is a defect (#
SW00343855) associated with the installer which would require an
intermediate step of upgrading to 7.5.1 Patch 3.
Thanks
Mahesh
On Thu, Aug 5, 2010 at 2:45
I am WAY past that now, including upgrading SLM 7.1.00.002 to 7.6 and applying
7.6.00.01 - back in early June. I have never heard of any requirement to
upgrade by way of 7.5.01.003, so of course I did not.. What did I miss?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
Sure, Merge does it. So you need to use the BMC Import Tool.
Of course, with Meta-Update it's no problem.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
Yeah, this is a new defect that was identified about a week ago. The
installer would complete with warnings and the log files indicate that the
workflow was not imported - about 17 or 18 def files that won't get loaded.
Thanks
Mahesh
On Thu, Aug 5, 2010 at 3:08 PM, strauss stra...@unt.edu wrote:
Atul,
Yes and Nodepends on what you are talking aboutif you just do a plain
set/push field, that'll copy the entire contents if done from a Filter...if
done from an AL it'll copy the current contentsbut either way you will be
creating a 'new' entry in the new diary field. If you
Sorry. That's what the Import Tool does. It's not complicated. Just tedious
and manual, hence, error prone, but certainly doable.
With Meta-Update, it's trivial to automate:
Query = Src, SrcSchema, SrcQry
Update = Tgt, TgtSchema, UpdQuery
Assign = asg
AssignNew = asgNew
Merge = Yes,
Here is another sneak peak at four more topics to be covered in the
Technical Session track at the WWRUG10 http://www.wwrug10.com/ :
Topic
Protecting customizations or extensions across upgrades.
Abstract
AR System applications are highly customizable and flexible. Upgrading
these
Understood. So let me take a step further -
With what you mentioned I can get to a custom staging form but will it be
possible to pass it to a different remedy system (with identical staging form)
using a web service.
Thanks
Atul
-Original Message-
From: LJ LongWing
Yes...but you won't get an exact copybecause the remedy admin capabilities
don't provide ability to merge entries...you can only append to the end.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent:
Hey all,
We're seeing a discrepancy when displaying data in a table field. If the
table field is searching a date range of tickets, the table field seems to
display tickets that are an hour ahead. It seems the client takes the
date/time in the date/time fields and applies +1 hour to them and
Here is another sneak peak at some UI improvements, Reporting, Full Text
Search, and a couple of great topics on the Developer Studio and how to make
it more useful. If you haven't already registered, you can still sign up at
http://www.wwrug10.com
Topic
Richer UI Capabilities in AR System
Marcelo,
The change in priority can be recorded/set in a temp field by using the
filter having the run if as TR.Priority != DB.Priority. If this change
happen the temp field will set to a particular value. Then extract the
report based on the qualification temp field = value.
Hope this helps !
I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM
7.6 system. One of the things I have run into is a new ARS 7.5 feature
called a Service action. The documentation (two whole pages in the Workflow
Objects Guide - pp. 107-108) might mean something to whoever wrote
Alright Phil, I have been registered for a while but do you have to get me
all excited this far from WWRUG10? I am already seeing conflicts in my
session schedule :)
Jason
On Thu, Aug 5, 2010 at 5:44 PM, Phil Bautista bauti...@bullcreek.comwrote:
**
Here is another sneak peak at some UI
Hi Chris,
I felt the same way you do when I read the docs regarding the Service
action. I have dabbled with the Service action a little bit and the doc
left me with some questions also. I am still not sure I understand its full
power.
The butt values you see are most likely in Run If
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