Hello ALL,
I have following requirement. I would need your expertise.
I have a master ticket in Master form. I need to read the child ticket data
from child form, place in CSV file and attach to the Master ticket in a
attachment field, so that I can send email to the customer with csv
Couldn't you just trigger an email notification from the child ticket with
the child tickets URL embedded in the notification?
What specific benefit would the receiving party have by receiving a CSV file
that could not be achieved by other standard mechanisms of data exchange??
Cheers
Joe
Thanks Joe for the reply,
But the requirement is bit different.
From a custom application Data (parent- children-children structure) is
imported to Remedy interface forms, using a integration application from
third party. When data is imported to remedy interface forms, we need to
perform the
Sahil,
I have done something similar in the past utilizing a perl script. From
the parent form you call a perl script with a filter and the script uses
ARSPerl to log onto Remedy, gather the information and utilize perl modules
to create a csv file, then once created, utilize either perl or
I did this years ago, and can confirm that it worked in 7.6.04, but I'm
trying it again in 8.1 and it's not working.
In previous versions, if you created a second context of Mid-Tier, Tomcat
would complain about native dll's being already loaded, and you needed to
separate them out so that the
Hi,
When a user has a change request within your organization, does the
Developer write up the CR for the user?
My experience has always been the user writes up the request since it is
their business requirement. Normally the developer is assigned a task.
Just curious how other business are
Depends on how things get done in your shop. The RFC is usually created by
the person who can best speak to the change being requested. That may be a
manager, BA, or developer. No wrong answer there, as long as the approver
is someone different than the requester and/or Assignee.
Rick
On Oct
Kathy thanks for your email.
With Infrastructure Change User access the user will be permitted to open,
query, submit and modify Infrastructure Change Requests.
So yes as mostly used practices Change User submits and fill in all the
related task for the developer in your organization.
When any
Good Morning/Afternoon/Evening fellow listers!
It may be due to the heavy doses of cold medication that I have been taking
over the last week, or just ignorance (or a combination of the two) but I
am somewhat befuddled by dates and Web Services.
I am trying to consume a WS from another ARS
Our developers open the CRQ. The business partners do not know the appropriate
IT routing, approvals, Op/ ProdCats, schedule availabilities etc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Monday, October 28, 2013 9:12 AM
To:
You can have the best of both worlds if you also use SRM. Developers can open
CRQs directly, and users can go to a simplified form in SRM for enhancement
requests that fill out the shell of a CRQ, which goes to a support group who
assign the Change Coordinator to fill out the rest of the
You need to have DL's for only the support groups that have more than 25
members and you should be good to go. You don't need to set it for all 250
groups.
If that is not possible, it would need customization. You can try to use a
table field, with the particular support group members in that
The scenario I would recommend for true business end users¹ submitting
change requests is to have them submit the change via SRM. Depending on
what is being requested, SRM can have various SRD¹s mapping to specific
routing/approvals/prod cats/op cats etc.
You want to hide the complexity for the
When you map an ARS Date/Time field in a filter consume web service call the
web service plugin will automatically convert to a valid XML DateTime fiormat
-mm-ddThh:mm:ss-oh:om.
It sounds like the web service you are consuming is not accepting the time zone
offset (Which is part of the XML
Well that's just depressing
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kumar, Amit (Remedy-Dev Studio
RD)
Sent: Friday, October 25, 2013 12:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: BIRT Reports and Layout
Thanks Natalie!
I'm going to see what I can do with this, I'll let you know if I'm
successful.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, October 24, 2013 3:53 PM
To:
Fred,
Thank you so much! I knew I was making this to difficult! Any idea where
that setting might be? He's using a straight old Remedy Web Service to
create what I am consuming.
Otherwise I'll just convert it myself.
Thanks for your help I really appreciate it!
On Mon, Oct 28, 2013
We created a couple of tests on our prod system (before turning it
loose) and we would like to reset the CRQ number.
Where do you do this?
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com
There is a Number Generation form for each application. It needs to be reset
using the ARSchema table.
-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Oct 28, 2013 12:51 pm
Subject: Reset CRQ on
Whoops, 7.6.04 SP4
-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sent: Monday, October 28, 2013 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Reset CRQ on Change
We created a couple of tests on our prod system (before turning it
loose) and we would like to reset the
Hi Guys,
Is there a way to determine when a user last logged into Remedy/ITSM without
having to enable the user logs. Basically I want to identify any user accounts
that have not logged into Remedy in X months.
We have a multi-tenant ITSM 8.1 environment and do not have full control of our
Tony,
The only way I'm familiar with is to write workflow that stores the value
somewhere in your system.
On Mon, Oct 28, 2013 at 10:55 AM, SUBSCRIBE ARSLIST theReel
tony.r...@bt.com wrote:
Hi Guys,
Is there a way to determine when a user last logged into Remedy/ITSM
without having to
**
You can investigate this:
Onthe ARSystem Server configuration tab - enable the field : License Tracking
Peridocially check the form called" ARSystem Administration: License Review" form for entries (userids)that do not appear in this form that appear in your User or appropriate CTM:People
Hi,
Why not enable the user-log or the historical-license-usage form as suggested
by Terry?
I guess if you want to go back in history from today, this would not be an
option. And you need to track user-updates to the system, which can be a bit
tricky...
Best Regards - Misi, RRR AB,
I second LJ's response. It is a simple task to update a field created in
the system. There is no way you are going to get information that if you
didn't gather it. But it is easy to start gathering it and you can also
then assume that anyone that doesn't have the field filled in hasn't logged
In my current and previous organizations BSAs submit the CRQs, schedule the
timeslots and get the approvals working in close coordination with main dev
team handling the majority of the change.
They create tasks for respective dev teams, and then developers update the
tasks with the
LJ,
Perfectly valid but I don't think it's going to be the best way to
deploy Mid Tier. The biggest issue with Mid Tier, the issue that hasn't
been correctly addressed in the last 8 years, is the poor memory
consumption and cache performance. As such, multiple Mid Tiers means
multiple sets of
Hi,
How do you gather a login? In Mid-Tier there is no general trigger. You can
put workflow on common forms where users usually go. For example the
home-page.
But any such change is customization.
Using the user-log or historical-license-usage-form is configuration. You can
then leverage that
Terry,
One problem I have with the BMC's provided historical license usage form is
that it doesn't cover 'all' users...only users with write licenses...why
does this matter you ask? Well, Read and Read Restricted users are
completely valid users of the system, but because their licenses don't
I agree that it's not ideal, nor is it recommended by BMC...but I have had
reasons to run in this configuration MANY times over the years. and
BTW...I figured out what was happening. The PermGen space was being
exhausted (by the memory hungry application)...so increasing the permgen
space
PermGen is for long term storage, ie class file definitions, and I
thought (but am not sure) that the memory would be shared between
different classloader and hence web applications. Therefore, the AR API
Field class is stored once and shared between multiple Mid Tier
instances. But maybe I'm
Hi Team,
We are using out-of the box functionality of approving request from email, when
I approve request from outlook it works perfectly,but I approve request from
mobile(smartphone), Its not executing modify action in AP:Details-Signature
form, request still keep in Pending Approval Status.
Hi Tony,
This is easy if you create a simple data form and an active link that gets
attached to all your active forms used by your users on Window open.
I have created such a form for the same reason and it works well.
You can use archiving to clear old data from this form.
Also make
Hi,
Even more importantly, from a cost perspective, the AR System Historical
License Usage form does not track FLOATING-READ licenses, only FIXED-WRITE and
FLOATING-WRITE...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I.
Hi,
From a performance perspective, it is not good to add extra transactions to
the server on any form you open. It might not be much of a hit if you look on
it separately, but things (and latency) ads up.
You might want to limit it to as few forms as possible, and you might also
consider
Hi,
If you are API savy, you can do this using the API using the following class
(this is a Java reference):
ListUserInfo
// public ListUserInfo getListUser(int type) throws ARException
// Returns a list of users on the specified AR System server. You can
retrieve information about the
Carl,
I have similar tools, but the problem with this approach is that it's
polling based, meaning that your program must poll the server every x
seconds/minutes to gather the list and do something about it. While this
will grab 'broad strokes' of user activity...it won't provide the finer
I wrote something with java api a few years back that would track the user
login, license consumed, whether they were denied a token because there were
not enough available at the time, and then correlate it with which company/org,
and other things that mattered in an MSP environment. It ran as
Hi LJ,
Maybe true, but if you do this correctly then you do not miss information -
including Read and Paper based licenses, which my application will pick up
Unfortunately, I come across a number of organisations who are not
willing to do the log file approach.
I have a number of
Hi,
Unfortunately the UserInfo-API-call does not give you information about if a
FLOATING-READ has been granted because of a lack of licenses on the server, or
because the user did not yet access any form data.
I have also written a polling tool that produces a log file based periodic
API-calls.
Misi,
About a year ago I figured out a way to determine Floating-Read users.
There are two methods (in Java)...one is .getLicenseType(), which gives
you the users license type, then there is another
of .getCurrentLicenseType(), which at least in the case of Floating users,
if they are assigned a
LJ,
Sounds about right. I'm sure there was probably additional extrapolation beyond
that even. Like I said, it's been a few years. (early version 7ish).
-Eric
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, October 28,
Best not to reset the number but more it forward to a good new start
point, there are too many cross dependencies that will use the existing
numbers to easily reset the start number back
As others have said there is a separate table that is used to provide
the next number
Stuart Schon
Service
Most environments, including multi-tenant environments, use Active Directory or
an outside data source (Peoplesoft, Oracle Apps, etc.) to manage People entries
and hence access. If that is the case with your environment, I strongly
suggest that you reconcile against the outside data on a
Hi,
Here is some further information to LJ's .
ListUserInfo
// 0 = AR User License, 1 = FTS License, 2 = Reserved (Ignore)
// License is worked out on LicenseType and CurrentLicenseType for Floating
and Fixed
// [License Tag = Write, License Type = Floating,Current License Type =
Hi everyone,
We've started receiving incoming emails from a customer. The email engine
retrieves them and I see the full message in the AR Email Messages form.
The template in the email contains the form (staging form) that the message
should populate. And it does populate the staging form,
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