Service Now
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Tuesday, July 29, 2014 9:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
What is SNOW sales?
Sent from my Verizon Wireless 4G LTE smartphone
John,
I do agree with what you wrote, and would like to add.
That our world is changing and we need to prepare for those changes.
We know that SNOW is knocking on BMCs door, with its pretty UI and fast (per
their sales department) development/implementation time. And we know that
others are
Hello my Favorite BMC People!
We are looking for both Sr. Level and Jr. Level BMC consultants!
Opportunities are in California, New York, and Chicago!
If you or anyone you know are looking for a great company to grow with contact
me ASAP!
These are all full time, permanent opportunities that
Well said Howard !
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Wednesday, July 30, 2014 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
John,
I do agree with what you wrote, and would
Hello Listers,
We have successfully, finally moved to
MS SQL 2008
ARS 8.1.00
Windows Server 2008 R2 Standard
We are a non-ITSM setup so I think that may be the problem.
Is there a configuration setting or Form to enable using the Report publishing
and Scheduling.
I saw Jason Miller's write up
Peter, I want to be sure we understand one another clearly. What I hear
you (and BMC) saying is that on a 7.6.04 server, an AI install cannot
interact with Remedy tables on THAT server unless they are CMDB forms.
With that, I agree.
Are you also saying that it cannot interact with pre-8.x Remedy
Hi John,
You can certainly use the scheduler against a custom form, we have several
configured. However, we also have the ITSM suite installed so I am not sure
if that makes a difference. Also wanted to make sure you are aware that you
can only publish and schedule web type reports. You
Hi John,
I looked at a 8.1 VM with only ARS installed and the Mid-Tier and I can see the
planning icon, can plan and schedule a web report (using mid-tier).
According to the documentation, you kinda can do the same thing using the forms
directly:
I like what Howard said too, so to add a bit more from my perspective…
On implementation time and upgrades… very simply put… ServiceNow is definitely
longer as a result of the fact that they have only recently released (in the
business edition only) implementation accelerators that have been
That is because to the best of my knowledge, you cannot really develop or
customize SNOW, you use it as is. So implementation time is obviously
quicker.
I haven't worked with the product myself, but in none of their demo's would
they claim that they can customize the product to tailor it
Joe
I thought SNOW was customisable to an extent, and in a sense, BMC are
pushing exactly the same concept, ie overlays, painful to change
something, a sense that core ITSM is all that really matters etc.
Customisation is a double edged sword: it's very powerful, but it's very
expensive to
It's probably customizable in the same way that FrontRange is technically
customizable, but only using a proprietary BPML programming interface.
That's not as easy to learn or quick to work in as the AR System interface,
nor is it as flexible or as extensible. I've yet to see a faster prototype
Correct. And you cannot add fields - you can move them around to make the
picture prettier. If you want a new field like for e.g. Alternate Requester
Name - easily done in Remedy. Cannot be done in SNOW.
From what I heard, any change that impacts the data structure in SNOW is not
possible. Is
Rick,
I don’t fully understand what you are asking!
AI on 7.6.04 only has connectors to the CMDB allowing it to read and write the
CMDB forms and trigger workflow as it does.
AI on 8 has additional connectors to allow it to interact directly with Remedy
forms as well.
AI in all
To answer Todd,
Yes I’m only try to do this with a web report
Laurent,
I looked over the docs and checked out the forms but I’m not sure what data
goes into the parameters fields.
I was able to get a status email on a immediately published report.
I was an error paragraph.
Cannot execute the
OK, let me try to ask the question better. I do understand that the CMDB
limitation is for files on the local (AI) server.
BUT: If the data that AI 7.6 is processing is read from one remote server
and written to another, and NO data is read from or written to the local
7.6 AI server, could that
Guys,
Whoa. ServiceNow is super-customizable. It’s like Remedy Help Desk 4.0.
Simple application… and easy to customize. Of course, that’s also considered a
downside (as we all know). You can do anything with ServiceNow, but
Javascripting skills are required. Also, they don’t have the
Joe - Definitely not true. You can look this up on the ServiceNow Wikipedia.
It is easier to add fields in AR System Dev Studio, but not by much. Plus,
ServiceNow leads in personalization. Also, you can't put fields exactly where
you want in ServiceNow, you have to put them in a general
I believe that SNOW does have an advanced development package (for extra cost
of course) that I think allows you to build custom workflow for your
environment. I changed the subject line since I want to go on a bit of tangent.
Let me play devil's advocate for a moment and hopefully not generate
What? You don't need to know the secret handshake to get to SNOW's
documentation? But won't the competition get their grubby little hands on
it?
Jason
On Wed, Jul 30, 2014 at 9:16 AM, Lee Cullom
lee.cul...@northcraftanalytics.com wrote:
**
Joe – Definitely not true. You can look this
To your point regarding fast prototyping. We are dropping ITSM and going
back to an all custom shop. We started evaluating options in April and
since then we made the decision to drop Change Management and SRM (all we
have been able to roll out in the matter of *years*), built a prototype to
Thanks for the correction. I thought it was not possible to modify
structural definitions in their database.
The newer version (onsite option) seems to be an interesting direction they
are headed in and definitely a competitor to the AR System as a developers
platform..
Joe
_
Hi Rachana,
I am interested in California openings.
PFA my resume for your reference.
Regards,
Sayli
On Wed, Jul 30, 2014 at 6:45 AM, Rachna Soni rs_employm...@columnit.com
wrote:
Hello my Favorite BMC People!
We are looking for both Sr. Level and Jr. Level BMC consultants!
Opportunities
Hi Rachana,
PFA my revised resume. Refer this one.
Regards,
Sayli
On Wed, Jul 30, 2014 at 10:41 AM, Sayli Shah drishti1...@gmail.com wrote:
Hi Rachana,
I am interested in California openings.
PFA my resume for your reference.
Regards,
Sayli
On Wed, Jul 30, 2014 at 6:45 AM, Rachna
That's true. I think they've really got their sights set on salesforce.com.
That is the leading PaaS in the world. I was definitely disappointed that
Remedy didn't get into the PaaS game at one time. I know that BMC was
discussing it. However, they might have already inked their deal with
I see no reason why you can’t do what you trying to do.
AI on 7.6.4 saves transformations in its own database and is therefore not
dependant on any AR system databases.
If you don’t choose a CMDB connector then there’s no interaction with Remedy at
all.
I did a transformation that imported
Thanks, Peter. I just tested creating a new transformation on the 7.6 box,
and was able to connect to, and preview rows from, a non-CMDB form on that
server. So I am not sure what or where the limitation is there. The error
only happens when I try to save the transformation. I suspect that
Thanks Siylinot that I needed your resume posted publicaly...but it's
always nice to look at other people's format to see how they compare :)
On Wed, Jul 30, 2014 at 11:46 AM, Sayli Shah drishti1...@gmail.com wrote:
**
Hi Rachana,
PFA my revised resume. Refer this one.
Regards,
Sayli
Well, I'm no one to throw rocks here, but I did find it interesting that he
posted it twice. Most of us catch our mistake the first time. :) Hope he
learns from it as have the rest of us who've done it.
Rick
On Wed, Jul 30, 2014 at 11:04 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Alan Truelove, you interested too?
Sent from my iPhone
On Jul 30, 2014, at 2:09 PM, Rick Cook remedyr...@gmail.com wrote:
**
Well, I'm no one to throw rocks here, but I did find it interesting that he
posted it twice. Most of us catch our mistake the first time. :) Hope he
learns
Not throwing rocks either - being a consultant I love emails that have
opportunities posted on here.
This list however happens to have a prefix of JOB: for posting opportunities
that many of us like me use to trap subjects to move the email to an
appropriate folder.
Some of the conventions
Onsite version is the old version of Service Now since they say developed
for the cloud.
At one point they claimed they were phasing out all onsite installations.
If they have changed their mind they have just weakened their message.
ServiceNow definitely wins in terms of simplicity and
In a custom AR 8.1 environment (well we still have Help Desk 6) I was able
to schedule a web report. I should receive it in about 20 minutes if
everything goes well.
Jason
On Wed, Jul 30, 2014 at 8:01 AM, laurent matheo lm...@me.com wrote:
**
Hi John,
I looked at a 8.1 VM with only ARS
Hi All,
Oops.. I am really very sorry :(
I thought I just mailed it to her.
Sorry for the inconvenience caused.
Regards,
sayli
On Wed, Jul 30, 2014 at 11:25 AM, Joe D'Souza jdso...@shyle.net wrote:
**
Not throwing rocks either – being a consultant I love emails that have
opportunities
Sayli,
I know you din't ask for critique, but I'll provide it just because I feel
like it, and I'm trying to be constructive...and I'm sure that some will
respond to my critique and critique itbut that's the way public forums
are :)
One critique on your resume is the lack of consistent
Well said there! SNOW never did phase out all on-premise implementations.
It's just too hard for them to do it.
Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 |
Custom users are happy users.
-John
On Wed, Jul 30, 2014 at 12:16 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
To your point regarding fast prototyping. We are dropping ITSM and going
back to an all custom shop. We started evaluating options in April and
since then we made the
Your Business, Your Way!
What a concept.
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, July 30, 2014 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
To your point regarding fast prototyping. We are
Love that line Keep the Simple Simple, make the difficult possible..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, July 30, 2014 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
Onsite version
Apparently a bunch of us old timers haven't recorded where the conferences
were held.
I tried looking up old presentations but the templates didn't say where.
Obviously I know where the past 5 (2009-2013) and this year are\were.
I have found some of the information for the following ones ..
Appreciate it LJ :)
Regards,
Sayli
On Wed, Jul 30, 2014 at 12:02 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Sayli,
I know you din't ask for critique, but I'll provide it just because I feel
like it, and I'm trying to be constructive...and I'm sure that some will
respond to my
1998 was San Francisco - it was the first one I knew of and was not able to go!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, July 30, 2014 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG UserWorld WWRUG Engage
There was a Pleasanton/San Jose event in there as I recall - I believe some
time around late 90's era. Can't pinpoint the date though.
Regards,
Dave Wilmot - President
Rapid Technologies
(303) 589-0424
www.raptek.com
dave.wil...@raptek.com
On Jul 30, 2014, at 2:27 PM, Sanford, Claire
2000 - Santa Clara
2003 - San Francisco
I have Washington DC - July 2004 and San Jose - July 2005.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Wednesday, July 30, 2014 3:57 PM
To: arslist@ARSLIST.ORG
Subject: RUG UserWorld
Lol Jason.
On 30 Jul 2014, at 19:05, Jason Miller jason.mil...@gmail.com wrote:
**
What? You don't need to know the secret handshake to get to SNOW's
documentation? But won't the competition get their grubby little hands on it?
Jason
On Wed, Jul 30, 2014 at 9:16 AM, Lee Cullom
I thought 96 and 97 were the Hyatt by the airport
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Wednesday, July 30, 2014 2:57 PM
To: arslist@ARSLIST.ORG
Subject: RUG UserWorld WWRUG Engage where were they when?
**
Apparently a bunch
Okay, this should be simple, but it's obscure enough I can't find it in the
online manuals (I really miss my PDF's), so I ask the list with advanced
request for forgiveness at the simple nature of the question ;)
If I want to programmatically populate the Advanced Search Bar so that when I
run
Field ID 1005
SyntaxExactly what a user would use in the Advanced Search Bar
i.e.'Status' = New
You can also use field numbers and for selection fields the number value
i.e. '7' = 0
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
https://docs.bmc.com/docs/display/public/ars81/Form+action+reserved+fields
Looks like your field is 1005
On Wed, Jul 30, 2014 at 3:15 PM, Ray Gellenbeck raygellenb...@yahoo.com
wrote:
Okay, this should be simple, but it's obscure enough I can't find it in
the online manuals (I really miss my
It's been enjoyable the last few years, but I'm starting to feel pidgeon-holed
into being a tool customizer instead of a Senior Lead, so I'm making myself
open to new opportunities abroad. I'd prefer to remain in the San Diego area
or work-from-home openings. Contract (with proper TE) or FTE
Awesome, thanks for much, Fred!
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Where the Answers Are, and have been for 20 years
Cheers. Thank you sir!
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Where the Answers Are, and have been for 20 years
That is when IT and the business loved Remedy. Right now, not so much.
Admittedly we have no interest in ITIL so ITSM was not a good fit for us.
We are interested in providing healthcare and sudo-ITIL/ITSM was taking
too much effort and away from our core mission.
On Wed, Jul 30, 2014 at
Sorry, I forgot to add that I don't monitor the ARS List registered email
(yahoo.com) anymore as they are always getting hacked. I monitor gmail at the
same location (raygellenb...@gmail.com).
Ray
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UNSUBSCRIBE or
A lot of software shops are the same way, Jason. I work for a content delivery
group of a global gaming/electronics company and a majority of the users here
are DevOps and ProdOps with emphasis on Agile. I have often butted heads by
stating that Agile and ITIL are not oil/water exclusive to
That sounds right because I was sent to DC by Sharp which I left at the end
of 2004 and was sent to San Jose by 24 Hour Fitness the following year.
Jason
On Wed, Jul 30, 2014 at 1:11 PM, Shellman, David dave.shell...@te.com
wrote:
**
2000 – Santa Clara
2003 – San Francisco
I have
I've been out of the loop with RUG's since 2011. If someone from San Diego
and/or LA can contact me directly, let me know when/where the next RUG session
will be (presuming it's still active). raygellenb...@gmail.com
Thx.
IMHO, BMC runs the risk of killing the last major advantage of Remedy as they
try more and more to make the server part of the app and not layered. I
have held off accepting demonstrations/testing of the newer Galileo product,
but from what I see, BMC keeps making small steps to do away with
FYI, I found 4 messages from you today in my Gmail spam bucket.
Jason
On Wed, Jul 30, 2014 at 2:52 PM, Ray Gellenbeck raygellenb...@yahoo.com
wrote:
Sorry, I forgot to add that I don't monitor the ARS List registered email (
yahoo.com) anymore as they are always getting hacked. I monitor
Unfortunately SDRUG has been dormant for years (I'll stop short of calling
it dead. I promised to take it up a few years back but just haven't made
the effort/time to commit. I think at this point we need a new person to
take it up.
Jason
On Wed, Jul 30, 2014 at 3:08 PM, Ray Gellenbeck
Yeah, on the phone with Yahoo support now trying to get my account back. I
don't use it so I never notice when they've been hacked again (hence why i quit
using them). Last time I used a complex password generator, so it wasn't just
a brute force attack.
Ray
Actually, I need to follow-up on that. You can't just put 1005 in the Field
portion in the Set Fields action of an Active link If Action, so exactly how do
you propose to go about setting the value of field ID 1005 from an active link?
I have checked the compatibility charts… I just want some real world
clarification.
If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, if I
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR
Server Upgrade as well?
Has anyone had any real problems
You must create that field on your form, then reference the field :)
On Jul 30, 2014 5:39 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote:
Actually, I need to follow-up on that. You can't just put 1005 in the
Field portion in the Set Fields action of an Active link If Action, so
exactly how
yeah, I was just about to post a retraction, I forgot to add a field with ID
1005. Duh... Thanks.
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Where the Answers Are, and have been for 20 years
Yes it is 1005. I had done this once before - had made some workflow to show
or hide the search bar on certain conditions. You need to actually create
that field though with that ID for creating workflow around it so that the
developer tool can select that field while creating actions for it.
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