All,
Question on the configuration for the values of :
- Maximum Filters for an Operation
- Maximum Stack of Filters
We're running a custom (and complex) application on 7.0.1 on a
Solaris/Oracle platform, and are seeing entries in the error log
relating to the maximum filter level being
All,
I'm sure I've done something like this before, but can't find the
details ...
The advanced search criteria has a field ID, doesn't it - so that you
can query over what is, er, being queried? I can't for the life of me
find the details of the field ID in question.
Regards
Dave Barber
Hi Misi,
Many thanks - I've seen some mention of bugs relating to this, also that
its not supported in v7? Seems to be working happily on our v7.0.1
system at the moment though .
I'm only wanting to pick up the results of macro searches, and this
(should) do the job.
Regards
Dave
,
Robert Fults
Remedy Dev
Florida International University
From: Barber, David [mailto:david.bar...@cw.com]
Sent: Tuesday, November 10, 2009 11:12 AM
Subject: E-mail
All,
Is it just my imagination, or is the e-mail engine incredibly sensitive
to the formatting on multiple recipients.
It seems to only accept them in the form j...@a.com; b...@b.com - if you
try to put space-semicolon-space, it seems to fail. Carriage returns
(or line feeds) are also not
All,
Got a strange one with enabling/disabling of menu access -
Search/Print/Delete/etc.
Long and short - options that are disabled in the admin tool are
accessible via the user tool. For example, we have new search, advanced
search, print disabled, yet these are available via the user tool.
Can't remember half of them, but
.arf/.arv - application cached files, related to each form used
.arr - report styles
.arq - search macros
Full list will probably be in the documentation somewhere.
Regards
Dave
-Original Message-
From: Action Request System
Peak is over a thousand, probably 1,100+, with probably a 50/50 mix between
fixed and floating.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor
Sent: 31 July 2009 20:57
To: arslist@ARSLIST.ORG
Subject: Re: How
Manual? You were handed a manual???
Okay, I started late on v5, but was sat in front of a PC with the admin tool
and told to learn. No manuals! Coming from a more traditional coding
background (FoxPro, RPG IV), there was a fair old learning curve in the
concepts I think it took 6
Prior to working on the AR System I was a FoxPro developer, loved the VFP
developments (first version was v3.0), and the way they developed a reasonably
sensible object model into the whole dBase system. Microsoft did their typical
work and eventually killed off VFP after making lousy
I'm interested about this - what is the relevant metatable to setup a view over?
Ta
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rick Cook
Sent: 12 May 2009 16:33
To: arslist@ARSLIST.ORG
Subject: Re: Escalation
Timeline
I thought timestamp was the create date of the escalation. The last executed
is only in the server's memory
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Wednesday, May 13, 2009 9:25 AM
Timeline
You can check when they were supposed to run, and put that on a timeline
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Wednesday, May 13, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re
Seen on a macro/search - field 1 = $--1$ and also a little later in the same
search - field 2 = $--1$
The first field is an assignee, but the second is just a flag. Not exactly
obvious what it does at all. Any ideas?
Ta
Dave
This e-mail has been scanned for viruses by the Cable
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: 07 May 2009 13:44
To: arslist@ARSLIST.ORG
Subject: What would $--1$ relate to?
**
Seen on a macro/search - field 1 = $--1$ and also a little later in the same
search - field 2 = $--1$
The first
Hi Sachin,
What sort of error is being received on that PC? There is a variety of errors
that can be raised, and the most regular (that I've experienced) is a Visual
C++ error - the only resolution I've found so far is to try to re-install the
Remedy client.
There's also a chance that the
Protection Control Sr. Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Wednesday, January 28, 2009 10:18 AM
Brian,
I think the normal recommendation is to use the relevant version of the admin
tool to the server in use - ie. for a 7.1 server use the 7.1 admin tool.
You can have different versions of the admin and user tools on a PC - I've had
v5.1.2, v6.3 and v7 clients running on the same
This seems to describe the general way printing happens on the WUT.
Have tried it on versions from 5.1.2 onwards, and its generally been close to
useless. It either gives inconsisten results, or prints off a garbled mess.
Maybe its much improved on v7.5?
Regards
Dave
-Original
Has anyone else successfully downloaded the full 7.5 server/suite yet?
Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive
.
Regards
Dave
This e-mail has been scanned for viruses by the Cable Wireless e-mail
security system - powered by MessageLabs. For more
Also, is it just a version upgrade, or does it also factor in a migration to a
new platform (eg. Windows to Solaris, SQL Server to Oracle)?
Possible a few interesting gotchas in moving from SQL Server to Oracle ...
Regards
Dave
-Original Message-
From: Action Request System
Further congrats - goes to show that quality developers/managers/professionals
should always be able to find employment regardless of the economic situation.
Regards
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
Just a general question on escalations ...
Say if we have several escalations in place on different timings.
Escalation A - 3 minutes
Escalation B - 5 minutes
Escalation C - 7 minutes
Escalations are a single thread, so run in sequence. If say some of the
escalations could possibly take
Filters and active links typically fire based on the execution order, 500, 501,
etc.
What if two filters have the same value - both set at 500, which is likely to
fire first, will it be based on alphabetical order, or something else?
Regards
Dave Barber
This e-mail has been scanned for
://www.westoverconsulting.co.uk/
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Tuesday, December 16, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Filter sequencing
Filters and active links typically fire based
During the day I'm working on two monitors, and before leaving (and being
on-call on an evening) have to ensure that everything opens on the primary
laptop display.
This isn't just a Remedy issue - outlook likes to open messages on the
secondary screen if thats where they were last opened,
Sadly not, as mentioned by David J. Easter on the list last week :
http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.html
Here's wishing those laid off the best of luck finding alternative employment -
hope the holiday period is kind to them.
-Original Message-
All,
Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris
server, with an Oracle backend.
I'm sure there are a few characters that, for whatever reason, the import tool
doesn't like - be it #, _ or some others. Has anyone else experienced
something similar with the
Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.
During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display
in over ten years of Remedy work. Now if you want to talk about _producing_
properly formatted CSV (or what was known years ago as SDF, standard data
format), then I could provide a few examples.
What behavior are you seeing?
HTH,
--Phil
_
From: Barber, David [EMAIL PROTECTED
-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.
Agreed, although I think its possibly a mix of OS and applications at fault
Although
4) that doesn't quite answer the question. Failover, replication, etc. will
speed up recovery or reduce the likelyhood of downtime, but the question was
relating to troubleshooting system downtime. that would require looking into
server logs (in windows go to the event viewer,
Sean,
More cause for concern then we're currently running a hardware load
balancer in front of 2 Remedy 7/Solaris boxes each running with (if I remember
right) either 8 or 16 processors and 16 gig of RAM. The backend database is
running something like 16 processors and 32gig of RAM.
All,
Both a colleague and myself have seen this behaviour fairly consistently ...
In the admin tool, go to Add/Remove licenses, and select the AR Server.
License type shows up correctly with all the relevant details, and shows a type
of Server.
Leave it for a while, other windows over the
node Oracle 10g RAC with 20+ ARS (7.1) processing over
100,000+ tickets a day.
Scott
On Fri, Nov 14, 2008 at 3:41 AM, Barber, David [EMAIL PROTECTED] wrote:
**
Shyam,
I think the question for us is whether going Oracle RAC will give us
scalability. From what Conny said it sounds
list(ARSList) [mailto:[EMAIL PROTECTED]
Im Auftrag von Barber, David
Gesendet: Freitag, 14. November 2008 08:57
An: arslist@ARSLIST.ORG
Betreff: Re: Load Balanced Remedy - Load Balanced Oracle environments?
**
The DBA reasoning : that the RAC is normally configured in a failover mode.
Haven't
Shyam,
I think the question for us is whether going Oracle RAC will give us
scalability. From what Conny said it sounds as if we'd probably have a
performance drop, as we are primarily read/write/modify.
I've discussed this with our DBA, and he's done some investigation, and it
turns out
Been asked an intriguing question.
Our current Remedy environment :
- Hardware load balancer
- 2 x ARS 7.0.1 Remedy servers running on Solaris
- 1 x Oracle database server running on Solaris
Looking to the future and scaling the application, we're looking at load
balanced Oracle solutions
(TWO_TASK if its a remote database - in a cluster this will most definitely be
the case).
Joe
_
From: Barber, David [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, November 13, 2008 10:59:56 AM
Subject: Load Balanced Remedy - Load Balanced Oracle environments?
**
Been asked
All,
Got some strange behaviour - we've got the F5/Refresh functionality being
disabled under specific circumstances - its fine when opening an incident from
a table form, or from some workflow, but do a search over a form, double click
on one of the results, it opens up, and the F5 button is
I've been testing e-mails on dev by just looking at the entries on the AR
System Email Messages form - works perfectly, and no messing around required on
config or other forms. Works perfectly
But some have said you should restart the e-mail engine if you make config
changes? From the
Of Barber, David
Sent: June 26, 2008 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - sensitive to network performance?
Sorry ...
Clients are all running on v7.0.01 user tool. No mid tier in use.
AR Server is running on Win2k3, 8 procssors
Database is running sql server on similar
:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Thursday, June 26, 2008 7:12 AM
To: arslist@ARSLIST.ORG
Subject: Remedy - sensitive to network performance?
**
Hi,
Has anyone experienced end-user performance problems with Remedy over larger
networks?
We're running a suite of bespoke
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Barber, David
Sent: Thu 6/26/2008 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy - sensitive to network performance?
**
Hi,
Has anyone experienced
-306-6157
From: Action Request System discussion list(ARSList) on behalf of Barber, David
Sent: Thu 6/26/2008 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy - sensitive to network performance?
**
Hi,
Has anyone experienced end-user performance problems
it at peak times as well as non-peak.
Also have your network admin on the phone.
hbr
On 6/26/08, Barber, David [EMAIL PROTECTED] wrote:
Sorry ...
Clients are all running on v7.0.01 user tool. No mid tier in use.
AR Server is running on Win2k3, 8 procssors
Database is running sql server
your network admin on the phone.
hbr
On 6/26/08, Barber, David [EMAIL PROTECTED] wrote:
Sorry ...
Clients are all running on v7.0.01 user tool. No mid tier in use.
AR Server is running on Win2k3, 8 procssors
Database is running sql server on similar hardware/OS to the AR Server
]
On Behalf Of Barber, David
Sent: Thursday, June 26, 2008 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - sensitive to network performance?
**
Tickets raised per day is anyones guess, typically several 5-6 thousand+
We have gone through a lot of this at the same time as other users
-8874
Ph#2: 325-450-5076
Barber, David wrote:
**
Hi,
Has anyone experienced end-user performance problems with Remedy over
larger networks?
We're running a suite of bespoke applications, and are finding that
some tasks such as opening/updating incidents can take orders of
magnitude
** It is good, but be prepared for a phonecall from their salespeople after
using the demo version.
On 6/24/08, Barber, David [EMAIL PROTECTED] wrote:
**
http://rrr.se/en/ - the rrrLicense tool is pretty good.
Regards
Dave
-Original Message-
From: Action Request System discussion list
http://rrr.se/en/ - the rrrLicense tool is pretty good.
Regards
Dave
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Ranjith
Sent: 23 June 2008 14:47
To: arslist@ARSLIST.ORG
Subject: Need Stats on ITSM Licensing Usage
**
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