to fill in details as you might ask.
Rick
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Bruce Scott
*Sent:* Tuesday, April 29, 2008 3:44 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Organizational
Brian,
Try moving your Close Window action to after your Set Fields action.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED]
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
I'm one.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Scott
Ames
Sent: Tue 7/31/2007 8:00 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: Remedy Skilled Professionals
**
Rami,
If you have access to the database directly, look for the ARSCHEMA
table and update the value for NEXTID for the table in question. If you
have any records in the Incident table and you set the NEXTID below the
existing entry IDs, you will have problems later when the NEXTID value
Susan,
I have to agree with JT. I've seen this on a 6.3.0 server and a 5.1.2
server. Both were caused by an escalation which was calling a process
incorrectly.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED
I would think that you would want to run the Filters and/or Escalations
logs and look for processes running about the time the threads increase.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, July 10,
:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, June 26, 2007 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Installing ARS 5.1.2 on SQL 2005
I am trying to move my existing ARS system from Oracle 9i to SQL Server
2005 prior to upgrading the version of ARS. However, I can't get the
ARS 5.1.2
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, June 26, 2007 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Installing ARS 5.1.2 on SQL 2005
**
I am trying to move my existing ARS system from Oracle 9i to SQL Server
2005 prior to upgrading the version of ARS. However, I
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Em nome de Bruce Scott
Enviada em: quarta-feira, 27 de junho de 2007 10:55
Para: arslist@ARSLIST.ORG
Assunto: Re: Installing ARS 5.1.2 on SQL 2005
I agree that ARS 5.1.2 is not supported on SQL 2005. In fact, the whole
point of this exercise
_
De: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Em nome de Bruce Scott
Enviada em: quarta-feira, 27 de junho de 2007 10:55
Para: arslist@ARSLIST.ORG
Assunto: Re: Installing ARS 5.1.2 on SQL 2005
I agree that ARS 5.1.2 is not supported on SQL 2005
] Behalf Of Bruce Scott
Sent: Wednesday, June 27, 2007 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Installing ARS 5.1.2 on SQL 2005
**
Rogerio,
I've just finished looking at the thread you mentioned. How did
you get AR Server
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Bruce Scott
Sent: Wednesday, June 27, 2007 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Installing ARS 5.1.2 on SQL 2005
**
Joe
\Microsoft SQL
Server\90\Tools\Binn\VSShell\Common7\IDE\
Any suggestions would be greatly appreciated.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED
Misi,
This is an excellent tool. I was wondering how I was going to clean up
the often vague or redundant error messages that I see, and you provide
us with this.
Many thanks,
Bruce
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
I meant help text, really, I did.
Thanks,
Bruce
-Original Message-
From: Bruce Scott
Sent: Wednesday, June 20, 2007 9:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: new free Windows-tool RRR|HelpText
Misi,
This is an excellent tool. I was wondering how I was going to clean up
I've seen things like this before where the .arf files have become
corrupt. try deleting the *.arf and *.arv files from the system used
for the demonstration, especially if no one else is seeing that issue.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Test Satisfactory.
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mathieu Pitre
Sent: Friday, May 18, 2007 7:43 AM
To: arslist@ARSLIST.ORG
Subject: TestTest
**
This is a test.
Mathieu Pitre
Applications spécialisées
Direction
Norm,
Look at the appearance tab of the view properties for the form in
question. The property in question is the web toolbar option towards
the bottom (Visible, Hidden). See Basic Guide, page 376.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
Derek,
You may want to have any filters within the loop bypass phasing (add the
~! To the end of the Filter title) if you are doing any 2nd or 3rd phase
actions in the filter
Bruce
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
I would modify your statement to be the following:
( 'Resource Type' = $Request Type$) AND (( 'Restrict Region' = 1) AND (
'Resource Region' = $Request Region$))
This will do the same thing as your original intended query.
Bruce
-Original Message-
From: Action
Neel,
I see your message.
Bruce
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
SUBSCRIBE arslist Neel
Sent: Wed 4/18/2007 10:21 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: pleae respond till
] On Behalf Of Bruce Scott
Sent: Wednesday, April 18, 2007 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: pleae respond till RESOLVED
Neel,
I see your message.
Bruce
-Original Message
Ryan,
I've looked at the compatibility matrix. Because 5.1.2 was no longer supported
when 10g was released, they never tested for compatibility. I've seen some
messages come across the list where other usthers have attempted to combine 10g
with 5.1.2 while upgrading the ARS systems, but
Has anyone upgraded their Oracle database from 9iR2 to 10g while keeping
their ARS at version 5.1.2? If so, what issues did you encounter?
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED
Quiet day so far...
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Monday, April 16, 2007 9:26 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Please Ignore
**
Timing Test 12:25pm EST
slow system or
] On Behalf Of Bruce Scott
Sent: 30 March 2007 17:02
To: [EMAIL PROTECTED]
Subject: Re: Character Counter
**
I'm not sure if this went out on to the list, so I am reposting. I look
forward to any assistance or advice as the BMC/Remedy Help Desk isn't
very enthusiastic about working on a problem
I'm not sure if this went out on to the list, so I am reposting. I look
forward to any assistance or advice as the BMC/Remedy Help Desk isn't
very enthusiastic about working on a problem to a version that is no
longer supported.
Thanks,
Bruce
_
After searching for clues on javascript
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, March 27, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Character Counter
**
List
:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, March 27, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Character Counter
**
List,
Late in January, there was a discussion regarding using Interval
on an Active Link
:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, March 27, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Character Counter
**
List,
Late in January, there was a discussion regarding using Interval
on an Active Link
[EMAIL PROTECTED]
Quality begins with your actions.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Monday, March 26, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Using the Internet Explorer X (Close Window) function
I
Manager Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your actions.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday
this
work on mid-tier? If so, what version?
Thank your for any help you can provide.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
This is something that is of HUGE interest to me as well. I've not
spent a lot of time using OLE as I was under the impression that it was
one of those programming technologies Microsoft was slowly disowning.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
of Remedy and sending a message to
the user preventing a possible loss of data to the record they were
creating or updating.
Any help would be greatly appreciated.
Thanks,
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED
of the following:
//1. Make the LOB smaller before performing the conversion,
// for example, by using SUBSTR on CLOB
//2. Use DBMS_LOB.SUBSTR to convert CLOB to CHAR or BLOB to
RAW.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL
I can't get that far. It seems to have been down for the last couple of
hours.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Wednesday, March 07, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy
An alternative may be to copy the
\resources\standard\javascript\timezone\America_Indianapolis.js file
into a new file called America_Atikokan.js in that same directory. I
wouldn't recommend using New York as a base as Atikokan doesn't observe
Daylight Saving Time, and is constantly in EST.
MB) Set the Maximum Memory Pool (we set ours at 900 MB) Click OK
That setting made all the difference in the world. We actually have 2
gigs of RAM on the server
Production:
Mid-Tier 7.0.01 Patch 1 on IIS 6/Apache Tomcat 5.5/Java 1.6 ARS 6.3
Patch 18
Hope that helps,
Michelle
Thanks,
Bruce Scott
6.3 patch 20 freeze
That makes good sense. We were in a hurry and since almost all of our
users are in EST, we chose something obvious to copy. But you are
right, your recommendation makes more sense.
Bill Estep
Nemours
On Mar 1, 2007, at 11:51 AM, Bruce Scott wrote:
An alternative may
Has anyone moved their Remedy database from an Oracle db to a SQL db?
I'm aware of the basics such as exporting .def and data, but I was asked
by our DBAs if there is perhaps a different method.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED
I've seen this before at my last job. You need to change the service
login to the account that has access to the email box used by the email
application. In other words, if the email box on the exchange server is
allocated to remtest1, the service login name should be remtest1 as
well.
Thanks,
David,
Can you provide more information on this? What version of email engine?
What is the source of the issue. I am unable to get any good results
based upon what you have below, and the Support KB search seems to be
working for me ok.
Thanks,
Bruce
_
From: Action Request System
Brian,
If you open the AR System Web Configuration Tool, the Overview section
will tell you what version and patch of ServLetExec you are running.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, February
Brian,
The version of Java you have installed is not DST compliant. If you
wish to stay with version 1.4, you will need to upgrade your java to
1.4.2_12 or 1.4.2_13 or try the version 1.5.0_9 or 1.5.0_10.
I have been working with Java updates as well as ServLetExec AS and
ISAPI updates and
It seems to be working ok for me. I notice that I seem to get them in
batches every 10 - 15 minutes, though. That may just be coincidence,
however.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles Stoddard
Sent: Friday,
Mike,
This is probably due to the fact that the Windows patch is a registry
update, therefore has no sense of when the change starts (this year as
opposed to prior years).
Thanks,
Bruce
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
the web view and their system clock is only
cosmetic, there shouldn't be any real issues in your (and my) case.
Thanks,
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Tony,
What is the advantage of using InstantClient over the standard client
installation? I'm new to the Oracle DB side of Remedy, as my last
position was using SQL 2000/2003.
Thanks,
Bruce
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
if the
time is an hour off.
So am I missing anything or can we get by w/ just patching the OS/DB?
Jack
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Thursday, February 01, 2007 7:01 AM
To: arslist@ARSLIST.ORG
Subject
know if you have any questions.
Thanks,
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Wednesday, January 31
Brad,
With the release of the version 7 of ARS and ITSM, HelpDesk split into
Incident Management and Problem Management. Together, they are known as
Service Desk. ARS is the base Action Request System, which all of the
applications are built on. There is no Helpdesk v. 9, so I would avoid
of the versions of jre between 1.4.1 and 1.4.2 work fine with
our users. It's JDK/JRE 5.0 that I'm worried about when we upgrade to
7.0.1. Fortunately, 7.0.1 still works with 1.4.2 as well.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
-Original Message
I've seen this before. The directory structure is beginning to shape up
and files will be uploaded throughout the day. I can already see the
Administrator client file.
Thanks,
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
_
From
Janet,
When you set up your import using the Import Tool, match the names/ids
of the server side attachment field with the file side attachment field
using the export file containing the rest of the data other than the
attachments.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART
Documentation indicates it should be released next week on the 22nd.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Friday
Thomas,
What does your runmacro command look like?
Thanks,
Bruce Scott
Application Developer - Remedy
PetSmart, Inc.
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Števove Tomáš
Sent: Wednesday, January 17, 2007 5:09 AM
Thomas,
I recently did something very similar and encounter some of the issues you are
seeing. What I have is an escalation (because the report is needed on a
reoccurring basis to meet audit requirements) which has a Run Process action.
The command line of the Run Process looks like:
You can try Scapa Technologies, but it's a pretty pricy application.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate
Sent: Friday, January 12, 2007 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Load Testing on Midtier
] On Behalf Of Bruce Scott
Sent: Friday, January 12, 2007 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Load Testing on Midtier
**
You can try Scapa Technologies, but it's a pretty pricy application.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
, therefore
yielding a scroll bar.
Is this a version/patch issue or am I missing something?
Thanks,
Bruce Scott
Application Developer - Remedy
PetSmart, Inc.
[EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist Archives
6.3 on dev and Mid-Tier
5.1.2 on Prod
Mid-Tier 5.1.2 is much more limiting than 6.3
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Thursday, December 21, 2006 1:26 PM
To: arslist@ARSLIST.ORG
Subject
server, the version of Microsoft Server needs to be 2003.
However, the latest version of the compatability matrix shows that ARS 7
products can be built onto a Microsoft Windows 2000 Server platform. Has
anyone built ARS 7.0 or ARS 7.0.1 on a Windows 2000 Server yet?
Thanks,
Bruce Scott
Home
Edition. Obviously, the Mid-tier won't work (no web server) but ARS
runs just fine. If it runs on XP, it should run on 2000. However, I
think I remember seeing something that required 2003 for part of the 7.x
suite - can't remember if it was MT or ITSM.
Rick
On 12/13/06, Bruce Scott
, with mid-tier
(IIS/New Atlanta) on XP Professional laptops. Remedy doesn't recommend
it, and it sometimes doesn't work (the penalty being re-installation)
but I know it can work.
Rick
On 12/13/06, Bruce Scott [EMAIL PROTECTED] wrote:
**
That's interesting. Looking at the compat. matrix
on the target drive.
Don't know if this will fit your situation exactly, but let me know if
you have any questions.
Thanks,
Bruce Scott
Application Developer - Remedy
PetSmart, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
to the database.
Thanks,
Bruce Scott
Application Developer - Remedy
PETsMART, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, December 04, 2006 10:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS
them that a license can only be released every so
often. You may still run out of licenses. BTW, how is the weather
in Phoenix?
James McKenzie
L-3 GSI
From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Bruce Scott
**
Lisa,
Try this one.
http://www.bmc.com/support/hou_Support_AZ_List/
Bruce Scott
Application Developer Remedy
SSG, PetSMART, Inc
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Doue
Sent: Wednesday, November 01, 2006
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