Re: ARSlist Awards .. Call for categories

Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified

Re: ARSlist Awards .. Call for categories

9001:2000 Certified, CMMI(R) Level 3 Rated Company*** -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Tuesday, August 05, 2008 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSlist

Pager Service in ITSM7

Hi to All, A strange question, has anyone been able to configure the Pager Service in ITSM7 to talk to an email based paging service (and if so how)? Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn

Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http

Re: Support web down ??

, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum

Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)

server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)

-Tier, a reboot the web server does not force a recache. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:31 PM, Howard Richter

Support web down ??

All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Support web down -- CONFIRMED

PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor

Re: Support web down -- CONFIRMED

Sounds like a question to be asked at the next BUG. hbr On 7/30/08, Rick Cook [EMAIL PROTECTED] wrote: ** One might wonder why such an important site isn't mirrored somewhere. Rick On Wed, Jul 30, 2008 at 2:48 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Matt, Thanks, I wonder

Question on a Crystal report on an incident and the ci related to that incidnet.

. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE

Re: Question on a Crystal report on an incident and the ci related to that incidnet.

sub report criteria of 'Request Type01' = Configuration Item, and display the 'Request Description' which is the name of the CI. Sounds like this should get you what you need. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter

Re: BMC Out of Box reports (UNCLASSIFIED)

the file in the Report form record, and you should be on your way. HTH, Michael W. Luttmann Sr. Remedy Developer Fort Carson DOIM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, July 28, 2008 2

Re: Opportunity for a Remedy Developer in Washington, DC

...no ITSM requirement? Is this possibly another custom developer job? -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified

Re: Authentication from LDAP

the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red

BMC Out of Box reports

on 7.1 patch 3. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE

Re: BMC Out of Box reports

crystal reports and customizing reports. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 28 Jul 2008 12:40 pm Subject: BMC Out of Box reports ** Good afternoon all, I hope you had a great weekend. Now for the question, has anyone had

Re: Change Company Name

and delete the original. Any other use of the email by you is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn

Re: Advanced Search?

Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access

Re: Advanced Search?

ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Advanced Search?

servers It just doesn't work. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** Ok, then try

Re: Advanced Search? - RESOLVED

-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:34 AM *To:* arslist

Re: IE 7 and MidTier 6.3

would be grateful for any suggestions at this time. Thanks! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http

Re: The incident e-mail notification has a miss-formed url, how can I correct?

-tier and bounce it. John Rosquist - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, July 23, 2008 5:25:09 PM Subject: The incident e-mail notification has a miss-formed url, how can I correct? ** Good afternoon, I am having

Re: Buy vs. Build

on to big time success. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail

The incident e-mail notification has a miss-formed url, how can I correct?

, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives

Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Sunday, July 20, 2008 12:10

Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

RE; AIE engine; When adding or changing a data exchange in the aie engine the changed event does not get picked up.

, the 8am exchange will still run. We have tried restarting the AIE services, as well as all Remedy services, with no luck. I assume that there is a queue some place, that needs to be cleaned out or refreshed, but can not find anything in the docs on how to do that. Any ideas? -- Howard Richter

BMC Patch site down??

ALL, Is the BMC patch site down? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: BMC Patch site down??

PROTECTED] * **System Office* tel: 503-415-4311 -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Howard Richter *Sent:* Thursday, July 10, 2008 3:30 PM *To:* arslist@ARSLIST.ORG *Subject:* BMC Patch site down?? ** ALL

AIE engine export/import strange issue

to ITSM-prod, I now see instances from both prod and test. Thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Happy July 4th

Freedom has its life in the hearts, the actions, the spirit of men and so it must be daily earned and refreshed - else like a flower cut from its life-giving roots, it will wither and die. ~Dwight D. Eisenhower -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation

Re: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs

/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn

Re: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs

. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Tuesday, July 01, 2008 7:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs ** Did I miss something

Re: Adding additional AIE instances of the Integration Engine service

should put 0 in there.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Howard Richter *Sent:* Sunday, June 29, 2008 3:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding additional AIE instances of the Integration

Re: Adding additional AIE instances of the Integration Engine service

: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Remedy - sensitive to network performance?

: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Remedy - sensitive to network performance?

Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red

Updating the People form from AIE

26 2008 09:01:34.4010] - TID: 006 SQL- Get Data SQL command OK All ideas welcome. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Updating the People form from AIE

Drew, Trying that now, you were able to get this to work? hbr On 6/26/08, Drew Shuller [EMAIL PROTECTED] wrote: Howard, try deleting and then re-creating your key fields in the mapping. Drew On Thu, 26 Jun 2008, Howard Richter wrote: Good morning (afternoon or evening) All, I am

Re: Renaming a company in ITSM 7

ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Renaming a company in ITSM 7

: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red

Trying to use the AIE to link an item in the CMDB and a person

Hi to all, I have what might be a simple question, but I will ask. I have a data exchange create in AIE to move and update data in the LANEndpoint and looking to see if there was some way to link the items to a persons CI. Any ideas welcome. Thanks, -- Howard Richter Red Hat Certified

Re: Trying to use the AIE to link an item in the CMDB and a person

element to capture and push fields to AST:AssetPeople form. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 24 Jun 2008 8:22 pm Subject: Trying to use the AIE to link an item in the CMDB and a person ** Hi to all, I have what might

Re: Issue with AIE and Oracle

(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Saturday, June 21, 2008 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind

Re: Issue with AIE and Oracle

configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle

Re: Issue with AIE and Oracle

] *On Behalf Of *Howard Richter *Sent:* Saturday, June 21, 2008 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I

Issue with AIE and Oracle

in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com

Re: Issue with AIE and Oracle

limited to their subnet. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday

Re: Database Replication from Prod to QA

___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Re: Top 10 Reasons to Attend BMC User World

this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http

Re: 911: ITSM 7.x and Reporting

** The User tool -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 11 Jun 2008 2:12 pm Subject: Re: 911: ITSM 7.x and Reporting ** Kathy, One question where are you runing the reports (web or the user tool)? Howard On 6/11/08

Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?

support that type of environment? Also, with that many customers to be supported could those 2 servers also handle another 100 licensed Support Staff? Are their any other options? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat

Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*?

or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile

Re: Workflow to delete records from AR System Email Messages

or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile

Re: Workflow to delete records from AR System Email Messages

: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified

Re: 911: ITSM 7.x and Reporting

the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270

[no subject]

or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn

Re: Adding a custom Application to Overview Console

? Is there a limitation to use ARS 7.x based apps or maybe I can add ARS 5 o 6 app? Thanks in advance! Peter __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail

Re: OT: Medical Terminology

Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified

Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

.? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 2:04 PM

Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all

Re: OT: Medical Terminology

Of *Howard Richter *Sent:* Thursday, June 05, 2008 12:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Medical Terminology ** William, Are you pharmaceutically gifted and if so can you share? hbr On 6/5/08, Will Du Chene [EMAIL PROTECTED] wrote: ** Darn it... Coffee on the keyboard

Re: Issue installing itsm patch 7

in the drive that holds your system Temp folder.. From the sound of it, it may be a packing list error - failure to build a packing list which happens if there isnt enough space in the temp folder. Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG

Re: Issue installing itsm patch 7

, Howard Richter [EMAIL PROTECTED] wrote: ** All, I just got this from Ben Healy. Looks like there is a bug in patch 007. Defect #SW00290729 - ITSM7 patch007 installer failed with Internal Error: Unable to build patch summary. Installation cannot continue. See attached installer log

Re: Issue installing itsm patch 7

, Howard Richter [EMAIL PROTECTED] wrote: ** Rick, Are you saying that things should be tested before releasing and maybe there needs to be more then one way to patch an application? Have a good day, Howard On 6/3/08, Rick Cook [EMAIL PROTECTED] wrote: ** Ah, yes, good old

Issue installing itsm patch 7

Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter

Re: Issue installing itsm patch 7

Sorlid 2008/6/2 Howard Richter [EMAIL PROTECTED]: ** Good morning all, Has anyone seen the error Unable to build patch summary when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter __Platinum Sponsor

Re: Turing back on the service request console?

Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 May 2008 10:51 am Subject: Turing back on the service request console? ** Good morning all, A strange question, but I need to ask. Can the service request console be re enabled, after installing service

Re: BMC interview-help please

ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http

Errors when trying to Use the CI Relationship Viewer

) Apache Tomcat/4.1.31 -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http

Re: Errors when trying to Use the CI Relationship Viewer

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com

Re: ITSM 7 Operational Categorizations

ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn

Re: Need help on sending SMS

Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http

OT: LinkedIn Remedy group

Good morning, afternoon and evening all, Sorry for the extra e-mail, but for all of you that are using LinkedIn, I have created a Remedy User and enthuses Group. I thought that we needed our own group. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation

Re: Service Level Management

__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20

Re: Has any one used MS SQL Express edition 2005 on arserver 7.1?

which is what I used when installing SQL. It was actually easier than using full blown SQL! *Brian Bishop* *Goldstag Consultants Ltd* *Tel: +44(0)7973 746832* *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* 07

Re: UNSUBSCRIBE

ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2

Has any one used MS SQL Express edition 2005 on arserver 7.1?

Good morning, evening or afternoon all, Has anyone been able to used the MS SQL express edition on arserver 7.1? Thanks, hbr -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1

Re: Question: Task 7.x (patch 6) - Defect or By Design

in the Request ID field on Task and search it will not work. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL

Re: Question: Task 7.x (patch 6) - Defect or By Design

Dee, What patch level are you at? That should work. hbr On Wed, Mar 5, 2008 at 11:51 AM, T. Dee [EMAIL PROTECTED] wrote: I'm putting it in the field called Request ID - 5th field from the top on the far right side. This is where the Change Number is. On 3/5/08, Howard Richter [EMAIL

Re: Question: Task 7.x (patch 6) - Defect or By Design

found all 4 tasks. It could be an issue with patch 6. hbr On Wed, Mar 5, 2008 at 1:05 PM, T. Dee [EMAIL PROTECTED] wrote: 7.0.03 - Patch 006 On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote: ** Dee, What patch level are you at? That should work. hbr On Wed, Mar 5, 2008

Re: Question: Overview Console - ITSM 7 - Patch 6

Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2

Re: How do we know when Archiving is completed?

it took. Thanks for your help. Regards, Chintan. -- Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL

Re: Two quick port questions

to the outside world? Or does it just communicate with the arserver? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat

Re: ARERR [8939] The AR System Plug-In server is not responding.

William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting

Re: ARS 7.0.1 patch 006 - upgrade error

I have had issues going from patch to to anything other then patch 4, since some of the plugins were modified. Can you try going to patch 4 first? HOward Richter (hbr) On Sun, Feb 24, 2008 at 1:07 AM, sumeetdas [EMAIL PROTECTED] wrote: Hi, We have ARS 7.0.1 patch 002 running on AIX 5.3

Patching ITSM 7.0.3 question

Good morning all, Has anyone tried to patch a 7.0.3 itsm system with the new patch 7 and did it work? -- Howard Richter (Will install ITSM 7 for food) ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes

Re: Patching ITSM 7.0.3 question

unpatched to patch 7 to patch 7 and it worked great. J.T. Shyman Column Technologies -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, February 22, 2008 9:53 AM *To:* arslist

Re: Patching ITSM 7.0.3 question

unpatched to patch 7 to patch 7 and it worked great. J.T. Shyman Column Technologies -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, February 22, 2008 9:53 AM

Re: 7.1 Server License Question

is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11

Re: 7.1 Server License Question

server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist

7.1 Server License Question

I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation

Re: Question: Overview Console - ITSM 7 - Missing Incidents

ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1

Re: Question: ITSM 7.0 - Overview Console

/aol/en-us/text.htm?ncid=aolcmp000503 ! __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes

Re: Clients losing server connection ever 45 min

-222-5254 410-222-5611 fax __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

Re: Putting ARS 7.0.1 into production question

software in conjunction with virus detection software. __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes

Re: Too many INC's to ITSM 7

than ever. Check out the new AOL Mailhttp://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp000503 ! __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician

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