I would suggest that you read my white paper on the subject. It is
available on the BMCDN.
Rick
On Sep 22, 2011 8:31 AM, Brian Pancia panc...@finityit.com wrote:
This topic comes up every once and awhile on arslist. I talked to a few
people at WWRUG that have really struggled with this. I
The I want you to Opcat1 the Opcat1 on my Opcat3 method is actually from
my white paper. There are some frills and dressings therein, though.
Rick
On Sep 22, 2011 9:05 AM, Martinez, Marcelo A marc...@cpchem.com wrote:
Rick,
I am interested in reading your whitepaper. I will go look
(if at all), and forms crash it. Just go to the browser and be done
with it, except when you have to use the UT.
Rick
On Thu, Sep 15, 2011 at 3:45 PM, Vaibhav Singhal vaibhavsing...@hcl.comwrote:
**
Hi List,
As far as I know, User Tool is not supported on Win7.
But, if UT installation directory
!
Rick
On Thu, Sep 15, 2011 at 10:54 AM, Tami Palacky tpala...@gmail.com wrote:
glad to hear it! i was going to ask you this am if there was an
update.
On Sep 14, 12:15 pm, Rick Cook remedyr...@gmail.com wrote:
Good news! Mike is recovering from surgery. He still has a road to full
recovery
Two questions, Dave.
1) What version/platform?
2) Have you tried using the Mid-tier for this? On 7.6.04, we are finding
differences in functionality between the two interfaces that were probably
not intentional.
Rick
On Thu, Sep 15, 2011 at 5:15 AM, David Abry davidla...@gmail.com wrote
I was able to create a profile a few days ago myself. My question is what
made the Mingle people think that a Facebook integration was a higher
priority than a LinkedIn one, since this is primarily a business, not
social, device. My FB account is mostly for personal contacts. My LinkedIn
Installing Atrium Core prior to ITSM is not optional. You don't have to USE
or license the CMDB, but it must be in place or your installation won't
work.
Rick
On Wed, Sep 14, 2011 at 6:01 AM, Kemes, Lisa lisa.ke...@te.com wrote:
**
We ONLY want to install Change Management. I can see
Good news! Mike is recovering from surgery. He still has a road to full
recovery, and will be in the hospital for another couple of weeks, but his
body appears to be cooperating. Thanks to all for thoughts and prayers.
Rick
On Tue, Sep 13, 2011 at 9:30 AM, Rick Cook remedyr...@gmail.com wrote
A few days ago, Mike suffered a sudden brain aneurism. He is in the
hospital, and is scheduled to undergo surgery soon. If anyone out there has
thoughts or prayers they would like to direct toward Mike and his family as
they go through this, both they and his Rapid Technologies family would
have any inside info that says
that's how it will really work.
Rick
On Tue, Sep 13, 2011 at 12:30 PM, Nathan Aker nathan_a...@mcafee.comwrote:
**
Don’t know but I got one also, was wondering where it came from. Nate.**
**
** **
*Nathan Aker*
ITSM Solution Architect
*McAfee, Inc
,
and only slightly less edible. They may be more accurate when thrown as
well. Not that anyone would or should DO that (especially if they have your
personal info on the murder weapon), I'm just saying...
And now you know why yours truly is NOT the Director of Communication.
Rick
On Tue, Sep
programs
that could assist you with choosing the next field ID for a form. Lots of
ways to skin that cat.
So which system you use isn't nearly as important as using one that works
for you.
Rick
On Fri, Sep 9, 2011 at 6:31 AM, Andrew C Goodall ago...@jcpenney.comwrote:
It would be nice if BMC helped
Consider a better product we use, www.kineticdata.com. Super tool and very
friendly and smart support staff. Former Remedy developers creating solutions
solely for Remedy! You will be happy you called them. We are customers of 3
years now.
Sent via BlackBerry by ATT
-Original
The weird part is that I bet Lenny could still answer the question. And
it's not the most unintelligible question the list has received.
Rick
On Mon, Aug 29, 2011 at 12:21 PM, Meyer, Jennifer L
jennifer.me...@nc.govwrote:
That 'splains lots.
I've got a secure pass-thingy on my phone to keep
I am also surprised that no one blamed auto-correct.
Rick
On Mon, Aug 29, 2011 at 1:37 PM, Alejandro Canon aca...@extensionsa.comwrote:
**
I´ve enjoyed reading this thread… J
Thanks for giving us some “Monday Humor”
By the way, be careful if:
**- **Your cell phone
) addressed and adequate QA done to ensure that things
work at all, but it would be nice to have some tightening up of the design
and architecture of the application suite.
Rick
On Thu, Aug 25, 2011 at 8:33 AM, Lyle Taylor tayl...@ldschurch.org wrote:
**
I griped about this a few years back
CMDB 7.6.04 form corruption issues when in a server group, but only on a
Linux platform - Windows seems to do just fine. The short-term workaround:
don't customize the CMDB in a server group on Linux. Support is working
hard on a solution.
Rick
On Thu, Aug 25, 2011 at 9:24 AM, strauss stra
Andrew, my understanding is that to change one of the existing
notifications, the easiest way is to create a new one that has the same name
as an existing one. Workflow will look at your custom one and ignore the
OOB one.
Rick
On Thu, Aug 25, 2011 at 3:14 PM, Andrew C Goodall ago
Yes. The User tool allows that, though you have to be logged in as a user
with the permissions to run those.
Rick
On Aug 16, 2011 9:08 PM, Mikhail Kovrizhnykh mkovrizhn...@gmail.com
wrote:
Hi All,
Is it possible to enable SQL and Filter logs for single user?
ARS 7.1.
Kind regards,
Mikhail
BMC has a mid-tier performance White Paper that covers just what you are
looking for. It is available on their web site.
Rick
On Mon, Aug 15, 2011 at 3:42 AM, Tristan Roppel
tristan.rop...@t-online.dewrote:
Midtier 7.6 SP1
Apache Tomcat 5.5
Hi folks,
can anybody give me hints in order
Just signed up today. Will be staying at nearby Hyatt, because I can use
points to pay for the room.
Thank you for the discount code for the conference!
Rick
On Aug 7, 2011 2:00 PM, Daniel Bloom danielbl...@rogers.com wrote:
Hi Everyone, just a reminder that we are only 6 weeks out from
time I
saw something like that.
Rick
On Mon, Aug 8, 2011 at 7:04 AM, strauss stra...@unt.edu wrote:
Our ITSM 7.6.04.01 system is now live, and of course it immediately started
spitting an error we have never seen in testing:
Sun Aug 07 18:44:06 2011 : Action Request System(R) Server x64 Version
- CTM:PPL:ChkUnrestrictedAccess-Fail2_596
- CTM:PPL:ChkUnrestrictedAccess-Fail_596
- CTM:PPL:LOGINCannotSubmitLogin_151_E
- CTM:PPL:LICENSECannotSetCreate_151_E
- CTM:PPL:VerifyPasswordAccess_151_E
Rick
On Mon, Aug 8, 2011 at 7:20 AM, strauss stra...@unt.edu wrote
of the makings of one of those fixes that
gets accidentally left out of a subsequent patch/SP/hotfix, so keep your
eyes and ears open for errors like this even if you think you are current.
Rick
On Mon, Aug 8, 2011 at 9:41 AM, strauss stra...@unt.edu wrote:
**
The culprit
the benefit of allowing customers who use
a CMDB apart from ITSM the ability to easily do so without giving up the
ability to track people/CI relationships. Seems a sound strategy to me.
Thoughts?
Rick
On Tue, Aug 2, 2011 at 12:38 PM, strauss stra...@unt.edu wrote:
**
Does this filter pick
3800810.
Rick
On Thu, Jul 28, 2011 at 7:31 PM, Brett Azzopardi
brett.azzopa...@planwell.net wrote:
ATTN: Rick Cook
Hi Rick,
I am having issues with BMC support associating my issue to the similar if
not replicated problem that you had. Can I please ask for the INC number you
have logged
To track the last time the Cubs won a World Series.
Rick
On Jul 29, 2011 9:12 AM, John Sundberg john.sundb...@kineticdata.com
wrote:
Question -- has ANYBODY -- EVER -- used any date in BC?
And if so -- why?
-John
On Jul 29, 2011, at 11:50 AM, Kirill Eitvid wrote:
** John,
as far I
Did you also put the other settings in the performance document in place?
Rick
On Jul 26, 2011 11:53 AM, Michele Mizell mmi...@jcpenney.com wrote:
When I bump the max setting up to 1.5 GB the tomcat service doesn't
startup.
From: Action Request System
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble
It was Red hat 6. Not sure of the exact version.
Rick
On Jul 26, 2011 7:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Sorry Rick,
One last question, was it due to the Environment you were installed it on?
Did you also use RHEL v6.1?
Kind regards,
Brett Azzopardi
(02)6265
You can bump your max setting up to 1.5 gb. That should help.
Rick
On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote:
All,
We are intermittently receiving java.lang.OutOfMemoryError: Java heap
space in our midtier logs.
We have 2 Load Balanced servers which are running
On its way to you under separate cover.
Rick
On Jul 25, 2011 3:28 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
Does anyone have a copy of
BMC Remedy Action Request System 7.6.04: Introduction to Application
Development with BMC Remedy Developer Studio
I can't find
, and
password protect the fields. Lots of ways to skin that cat.
Rick
On Jul 22, 2011 9:09 AM, Shane Buchholz sha...@samhealth.org wrote:
I have had a request from our security officer to find out if there are
any specific security concerns we should be aware of in relation to
processing Incident tickets
Well, you should start with the 64-bit Java. BMC states that it is 40-45%
slower than the 32-bit Java.
Rick
On Jul 20, 2011 8:22 AM, Larry Barnes larry.bar...@thecreek.com wrote:
I have a development server running ITSM 7.6.04 on a VM with 8 gig of
ram and is running SQL 2008 on a separate
dog.
Rick
On Wed, Jul 13, 2011 at 7:35 AM, Axton axton.gr...@gmail.com wrote:
** Generating an ERD for Remedy applications is going to be problematic.
ERDs make some assumptions that don't necessarily apply to Remedy
applications:
- Data normalization (apps that operate on a normalized data
...and one that took a lot longer than I thought it would. They were BMC in
all but name for the past few years anyway. Made perfect sense to tie the
knot, and I wish the happy couple years of success!
Rick
On Jul 7, 2011 9:39 AM, arslist arsl...@danielbloom.ca wrote:
I'm surprised it isn't
Like I always say, you can't spell BMC without QA. Oh, wait, I guess you
can
Rick
On Jul 6, 2011 7:08 AM, Logan, Kelly kelly.lo...@proquest.com wrote:
Hi Guillaume,
I agree that code review would be great, particularly to maintain coding
practices (like using guides instead of Goto loops
Hi,
ARS 7.5 p6
ITSM 7.6
On the change console, the defined search for all closed tasks shows no
records in the table field. Users who are members of a group with
thousands of closed tasks see none in the console.
Has anyone seen this before?
tia,
Rick
We saw something like this when there was a mismatch between Remedy and
Oracle over whether the DB was configured to be Unicode. Might check that.
Rick
On Jun 30, 2011 7:48 AM, rajat sharma rajatcome...@gmail.com wrote:
Hi All,
Active links are not getting loaded in the deveoper studio
Does the user have any floating licenses attached to it? And if so, what is
your floating license timeout?
Rick
On Jun 22, 2011 3:58 PM, remedymarv marvin.he...@gmail.com wrote:
ARS Prod 7.5 gives a pause/delay after 40 min of inactivity in the user
too
Hi, first post! I recently inherited
Jeff, are you sure you need the extra heap space the 64 bit Java will give
you? BMC states that the 32 bit jvm is about 45% faster than the 64 bit.
Your choice, just want to be sure you see the cost from both sides.
Rick
On Jun 29, 2011 8:29 AM, Wilson, Jeffrey M jmwil...@directv.com wrote:
Hi
What size heap were you using before?
Rick
On Jun 29, 2011 8:41 AM, Wilson, Jeffrey M jmwil...@directv.com wrote:
Unfortunately, we need the extra heap space for some things that we are
doing within our custom data visualization apps. We started getting
outofmemory errors on our 7.1 midtiers
Sure, Jiri. It is in BMC's own documentation, a white paper called
Performance Tuning for BSM. You can find it in the AR System 7.6
documentation.
Rick
On Jun 29, 2011 9:15 AM, Jiri Pospisil jiri.pospi...@lchclearnet.com
wrote:
Rick,
Could you share the source of this information?
I am
Yeah. The project was not extended, due to a paperwork snafu. I am working
with Rapid right now, helping out the folks at Union Pacific in Omaha.
Rick
On Jun 29, 2011 10:10 AM, John Sundberg john.sundb...@kineticdata.com
wrote:
3 weeks has passed - I assume impossible with BMC Calendar
We saw on ESX 3.5 that adding CPUs actually slowed performance, due to a bug
in how the processors were accessed. Dropping to 1 or 2 helped a lot, as
did upgrading to v4.
Rick
On Jun 28, 2011 5:33 AM, Reiser, John J john.j.rei...@lmco.com wrote:
Mark,
I've been working with BMC Support since
There is also a hotfix for 7.1 involving some embedded spaces in Filter Run
If quals that was causing similar problems. Wouldn't put it past the devs
to reintroduce a problem that was fixed in a previous version. In fact, I
just fixed one of those yesterday.
Rick
On Jun 28, 2011 7:46 AM
2 questions:
How many CPUs are allocated to the VM?
What version of VM software are you using?
Rick
On Jun 27, 2011 2:30 PM, Reiser, John J john.j.rei...@lmco.com wrote:
Hello Listers,
ARS 7.6.03
MS 2003 Enterprise
MS SQL 2005 (remote)
Total home grown system. No OOTB modules.
I have
Just build a custom form that looks at $USER$ and assigns the nextId from
the form with a prefix set by the workflow.
Rick
On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote:
** I have some Team Members who want to set Field ID;s -- unique for them..
---
3 Virtuals
David, I have that experience, along with CM 7.1 and 7.5. What rate are you
paying for 1099, and does that include expenses?
Rick Cook
On Jun 10, 2011 10:33 AM, Frankfater, David dfrankfa...@columnit.com
wrote:
We have an immediate 6 to 8 week contract in the city for someone who has
ARS 6.3
Darn it! Didn't mean to respond to the list! Sorry about that.
Rick
On Jun 10, 2011 10:54 AM, Rick Cook remedyr...@gmail.com wrote:
David, I have that experience, along with CM 7.1 and 7.5. What rate are
you
paying for 1099, and does that include expenses?
Rick Cook
On Jun 10, 2011 10:33
BMC does have a QA department, don't they?
Rick
On Jun 8, 2011 6:09 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk
wrote:
Hi,
BMC just released new Product Catalog data based on ADDM discovery data.
I was hoping to use this data immediately as we need to reconcile ADDM
data with other
How would that affect a form that isn't getting new inserts more than
occasionally? The nextId setting only affects inserts.
Rick
On Jun 8, 2011 10:31 AM, Guillaume Rheault guilla...@dcshq.com wrote:
Hi Alkan,
Have you set the Next Request ID Block Size to 10 or 20 (or even 100
the potential for performance improvements.
Rick
On Jun 8, 2011 12:13 PM, Guillaume Rheault guilla...@dcshq.com wrote:
Well, contention on the ARSCHEMA table affects all tables related to
Remedy forms, since as you know the ARSCHEMA table stores the nextId for any
Remedy form, and this table
, my research showed using any
number greater than zero (or one) outside of the parameters I outlined
actually DIMINISHED performance.
Rick
On Jun 8, 2011 12:35 PM, Guillaume Rheault guilla...@dcshq.com wrote
Who on earth would want to set this up to be seen in BMC's antiquitated
calendar?
Rick
On Jun 8, 2011 1:49 PM, arslist arsl...@danielbloom.ca wrote:
John,
I have to add the following to your post, and the calendar functionality
does look interesting ..
Disclaimer: The schedule presented
Andrew, it might be easier to enforce that with process rather than
software. Make it a basic rule that one cannot approve one's own RFCs. The
CAB can enforce it.
Rick
On May 31, 2011 10:11 AM, Andrew C Goodall ago...@jcpenney.com wrote:
All,
ITSM 7.5.01
The first step in our
It sounds like your system isn't recognizing licenses. I would look at it
from that angle.
Rick
On May 30, 2011 10:01 AM, Sergio Tomillero stomill...@gmail.com wrote:
Hello,
Since some days ago I am having an strange error which I do not find a
solution. I log into Remedy and I clic on Asset
Does the client have Flash installed?
Rick
On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote:
I am having a strange problem on one of the User's PC. When opening the
overview console, it is blank. It does not bring up anything. I have deleted
all arf arv files from
Still need java and flash, even for the client.
Rick
On May 25, 2011 5:45 AM, Patel, Fazila fazila.pa...@siemens.com wrote:
The User is not logging on via the Web.
Kind Regards,
Fazila Patel
Remedy Administrator
Siemens IT Solutions and Services (Pty) Ltd
Infrastructure Operations
We use that feature to create phase names that match the process names used
by the CAB. Makes administering the phases much easier without having to
refer to a translation table for different terms defining the same thing.
Rick
On Tue, May 24, 2011 at 8:40 AM, Andrew C Goodall ago
Totally agree. Why build a data driven system and then not use it most of
the time? Either replace the selection lists with menu data or don't.
Rick
On May 24, 2011 11:52 AM, Andrew C Goodall ago...@jcpenney.com wrote:
Confirmed it works in 7.5.01 - pretty sweet, that's a load off my mind
It was supposed to release May 8. But it was delayed. Again.
Rick
On May 24, 2011 2:41 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote:
I know some of you fans exist out there from a previous post... so yes,
Duke Nukem Forever will be released June 14 for all major consoles :)
Hell has
In the words of the Dukester, It's time to kick ass and chew gum. And I'm
all outta gum.
Rick
On May 24, 2011 2:56 PM, Pargeter, Christie :CO IS cparg...@lhs.org
wrote:
This wonderful game is brought to you by the failed Rapture instead of
Hell freezing over
Dan is rebuilding servers. Should be done in a couple of weeks. Should be
some mirror sites in place, like Matt Reinfeldt's.
Rick
On May 23, 2011 2:50 PM, Shafqat Ayaz shafq...@yahoo.com wrote:
Hi
i am trying to access the arslist site but keep getting connection
refused. can anyone please
And another person has been shown to be less wise than he thought he was.
May we be wiser in the days to come.
Rick
On May 22, 2011 7:17 AM, pritch pri...@ptd.net wrote:
Guess we're all still here.
On Sat, 21 May 2011 16:29:54 +, Sanford, Claire
claire.sanf...@memorialhermann.org wrote
.
Please be just as kind and helpful to my successor, Rick Deloney.
So Long,
Dwayne Martin
_attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist:
Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Isn't that what the Change Management process is for? The CAB decides what
is worth pursuing.
Rick
On May 3, 2011 6:59 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
When you have a customer that wants a customization made, do you have a
special requirements document you have
Performance ratings can be used as part of the risk assessment for a Change.
I question why it is required, too, but we just put a default value of 3 in
and called it good for now.
Rick
On May 3, 2011 8:09 AM, Mike Ilmer mike.il...@tdameritrade.com wrote:
Hi List,
My users asking what
It was for some type of trigger that would function on client-side actions.
Filters are just too limiting, we don't care what Doug says. ;-)
Rick
On Apr 28, 2011 10:18 AM, Axton axton.gr...@gmail.com wrote:
Request For Enhancement
On Thu, Apr 28, 2011 at 11:37 AM, Joe Martin D'Souza jdso
What if you disabled all but the Add button, and made the actual attachments
read only except for Submits? That would provide an audit trail of versions
of the attachments.
Rick
On Apr 25, 2011 6:55 AM, Hunter, Eric eric.hun...@bbvacompass.com wrote:
I have a request from my users to detect
I am seeing something I am not sure I believe. In IM 7.5, the Incident
Owner fields appear to be pre-populating with the information from the
initial Assignee. According to ITIL, this should be the Submitter at the
Service Desk (assuming that isn't the End User). Am I missing something?
Rick
Hmmm...we are currently using an all manual process for assignment - the
Assignment engine isn't configured at all. Perhaps that's part of the
problem.
Rick
On Mon, Apr 25, 2011 at 10:19 AM, Danny Kellett
danny.kell...@strategicworkflow.com wrote:
**
This is part of the assignment rules
Thanks, Danny, that's what I was missing!
Appreciate the help, all!
Rick
On Mon, Apr 25, 2011 at 10:28 AM, Danny Kellett
danny.kell...@strategicworkflow.com wrote:
**
Hi,
Its not the assignment engine. That only assigns within a group to the
actual person. Depending on the version
Yeah, we're going to keep it high level - one record for each ESD, and
company specific, so that we don't have to change them later if we add more
companies.
Rick
On Mon, Apr 25, 2011 at 10:50 AM, Danny Kellett
danny.kell...@strategicworkflow.com wrote:
**
No problem, glad to help.
I
To minimize the number of 'get' operations for Entry IDs. Unfortunately, my
own testing showed that unless you have multiple sources (i.e. NMS) creating
many records at the same time, it actually slowed performance rather than
improving it.
Most people should just leave it set to 1.
Rick
On Apr
BMC engineering validated my findings. Unless you are on a very busy server
with large numbers of submits against the same form, there is no performance
benefit to any setting greater than 1.
Rick
On Apr 14, 2011 1:26 PM, remedyr...@gmail.com wrote:
To minimize the number of 'get' operations
What about using Escalation rules to bump this one up? Or give them the
matrix and ask if they can find a way to make it work.
Rick
On Mon, Apr 4, 2011 at 11:52 AM, Kathy Morris kathymorris...@aol.comwrote:
**
I saw this, but there are other priorities that will be affected if I do
I am out of the office until 04/08/2011.
I will be taking a class until 4-8-2011
Please contact Eric Chasteen with any issues,
Thanks Rick
Note: This is an automated response to your message Users logged into a
specific Mid-Tier server sent on 4/4/2011 8:28:30 AM.
This is the only
I'm not recommending anything - I am saying that is one way to get what your
customers want - if you think they should have it.
Rick
On Mon, Apr 4, 2011 at 12:11 PM, Kathy Morris kathymorris...@aol.comwrote:
**
Escalation rules to bump the priority up?I can set workflow to set the
field
BMC's latest mid-tier tuning WP shows that the min: 1024 max: 1536 works
well with ITSM 7+. I am using those settings without issue.
Rick
On Mon, Apr 4, 2011 at 12:36 PM, Axton axton.gr...@gmail.com wrote:
** You need to increase the max heap size (Xmx). You should be able to
increase
All I can say is that we were having problems with lesser settings, and with
them are not now. YMMV.
Rick
On Mon, Apr 4, 2011 at 3:02 PM, Andrew C Goodall ago...@jcpenney.comwrote:
I don't necessarily disagree with that, these were the recommendations
from BMC. So as a partner you may want
Thad,
Thanks, what actually worked was:
('Group List' = ;20213;2;) OR ('Group List' = ;2;20213;)
Rick
On 4/1/2011 3:40 PM, Thad Esser wrote:
**
Rick,
You say ONLY those two groups, so that means the group list could only
be one of two things:
('Group List' = 20213;2;) OR ('Group
Happy Friday!
I would like to search for all User form records where the group list is
ONLY Service Request User and General Access.
Service Request User group id = 20213
General Access group id = 2
I'm having problems with the advanced query. Can anyone help?
Thanks,
Rick
ARS
Check your plugin server and logs against the settings in your ar.conf
file.
Rick
On Mar 31, 2011 6:39 AM, vikram_k vk0073...@techmahindra.com wrote:
hi Gopal,
I see a cyclic restart can you enable the AR logs like SQL API and Thread
logs. Need to see the reason why the server is shutting
.
Knowledge of ITIL Framework and best practice processes.
MINIMUM EDUCATION EXPERIENCE REQUIRED: Degree / Experience Bachelor's
Degree
in Computer Science, Information Systems, or other related field. Or
equivalent
work experience.
Take care,
Rick Parry
I am out of the office until 03/21/2011.
Please contact Eric Chasteen with any issues,
Thanks Rick
Note: This is an automated response to your message Java Error while
trying to look at Objects sent on 3/18/2011 3:46:38 AM.
This is the only notification you will receive while this person
this is their
primary focus, not an addon.
Rick
On Mar 9, 2011 8:15 AM, Martinez, Marcelo A marc...@cpchem.com wrote:
Has anyone taken a look at ms system center service manager and compared
it to Remedy's ITSM? What did you think about it?
It states it delivers a platform that adapts ITIL best practices, it has
Best practices are always improving, Claire. We can choose to improve our
processes with them, or not.
Rick
On Tue, Mar 8, 2011 at 12:13 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I don't understand why BMC is making this product so much harder for people
to upgrade
cache for any process that isn't new in 7.6.04.
Rick
On Feb 15, 2011 2:42 PM, strauss stra...@unt.edu wrote:
I went back and re-read the release and installation notes on Migrator
7.6.04 to see if I had missed something (apparently not, although they
recommend never upgrading an earlier install even
Rest easy! You can use Change with or without Release. And yes, Release
was introduced in 7.5, though the 7.6x versions are better and more fully
supported.
Rick
On Feb 16, 2011 9:20 AM, Martinez, Marcelo A marc...@cpchem.com wrote:
Hello Listers,
I have 2 questions on release management.
We
We are also seeing evidence that frontline support is completely out if its
depth when attempting to resolve product issues. We feel like we have a
fighting chance once we get to backline, but not until then. We end up
solving far more problems on our own than support does.
Rick
On Feb 15, 2011
You can also set up on call groups to handle issues outside normal working
hours.
Rick
On Feb 8, 2011 11:35 AM, Martinez, Marcelo A marc...@cpchem.com wrote:
What if you have 2 assignment mappings; one for each support group.
Create an escalation that fires at (i.e) 5PM daily, that disables
When you are setting up your business time segments, you will have the
option of allowing on call groups for after hours issues. Then create the
group and set it as the on call group. That will handle the transition.
Rick
On Feb 8, 2011 2:54 PM, Pargeter, Christie :CO IS cparg...@lhs.org
wrote
Far gentler than they currently deserve.
Rick
On Feb 3, 2011 7:37 AM, White, Michael W (Mike) michael.wh...@verizon.com
wrote:
Rick,
I don't want to bash support, but your point has merit. Hopefully that was
gentle enough.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh
Every bit as helpful as the old one. The interface is different, the
content, while presented differently, doesn't seem to be significantly
better, at least so far.
Rick
On Feb 3, 2011 11:12 AM, Axton axton.gr...@gmail.com wrote:
Has anyone tried the new BMC knowledge base? What are your first
if the service
is back up, but what the script does to the service doesn't seem to return a
value to the script that it can continue. What we have learned to do is to
restart the service a time or two ourselves. Usually that - eventually -
seems to wake it up and get it processing again.
Rick
On Wed
continuing,
but instead, it goes dormant. Doing a manual restart - or two - of the
service often gets the script working again.
Rick
On Wed, Feb 2, 2011 at 8:51 AM, Frank Caruso caruso.fr...@gmail.com wrote:
** ITSM 7.6.3
Solaris 10 64bit
Oracle 11g 64bit
Lots of memory and CPU.
Once ITSM 7.6.3
You got a ticket resolved with BMC Support? I am impressed! Of course, you
probably did most of the heavy lifting yourself, right?
Rick
On Wed, Feb 2, 2011 at 9:07 AM, White, Michael W (Mike)
michael.wh...@verizon.com wrote:
**
LJ,
I just worked a ticket w/ BMC on this to be sure
Thanks, Misi, for giving us a way around BMC's continued issues with their
installers. I'm sure many of us may end up having to use your solution.
Rick
On Tue, Feb 1, 2011 at 6:52 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
This may be related to Sybase or Solaris...
In any event
it is that you can do anything you want. The worst
thing is that you can do anything you want.
Rick
On Tue, Feb 1, 2011 at 3:48 PM, Easter, David david_eas...@bmc.com wrote:
**
Overlays is the most important feature that you should never use. J
Rick is correct. Overlays enforces best
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