Listers,
We're starting to look at web services, ultimately to exchange
data with our customer's applications. At the moment, we're simply trying to
consume a sample web service (from the integration guide) to prove the
technology before we commit customer resources.
Nothing personal, Rick. It's expletive deleted cold up there.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, January 17, 2012
:13 PM, White, Michael W (Mike)
michael.wh...@verizon.commailto:michael.wh...@verizon.com wrote:
**
Nothing personal, Rick. It's expletive deleted cold up there.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192tel:813.978.2192
From: Action Request
No, but fix Mid Tier's issues.
Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Victor Olufowobi
Sent: Tuesday, January 03, 2012 12:48 PM
To:
In your Table Field properties, set Size of Chunk to a non-zero value (we use
10).
Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Tillberg
Sent:
You can use built-in process Application-Bus-Time-Diff to return the number of
seconds between two dates excluding weekends/holidays. Need records in
Business Time Holidays and Business Time Workdays, two forms Remedy provides
with ARS. Each handles multiple records - different kinds of work
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, October 27, 2011 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
You can use built-in process Application-Bus-Time-Diff to return the number of
seconds between two dates excluding
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Wednesday, September 07, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outside of Reserved Range warning?
I seem to recall that 600,000,000 to 999,999,999 is reserved for custom
.
Since we're a custom shop I always make sure the field ID for fields used on
multiple forms are the same. ARUtilities helps me easily see what field ID is
available across several forms.
Susan
On Thu, Sep 8, 2011 at 7:57 AM, White, Michael W (Mike)
michael.wh...@verizon.commailto:michael.wh
I seem to recall that 600,000,000 to 999,999,999 is reserved for custom
development..
We roll our own and use that range.
Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Row-level security can be applied a number of ways.
Assignee Group (Field 112) is common and easy. Add it to your form and
populate it with the group(s) that you want to grant whatever access to.
You'll obviously want to implement workflow to manage it - set it for new
records, reset it on
Do they take nominations? I have some users (and a few managers) who need to
be raptured.
Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Ray,
'Not sure what your Remedy configuration is, which may be an
issue.
You can use Run Process or $PROCESS$ to execute processes on
the local/client workstation or on the Remedy server (possibly multiple Remedy
servers). It won't log into Windows server box
a variable, what you think?
Sincerely,
D.Dussie
On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike)
michael.wh...@verizon.commailto:michael.wh...@verizon.com wrote:
Are you sure you want to do that?
The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within
quotes like
'Not sure about Sybase (we run on Oracle), but you may need to upgrade from 6.1
to 7.1, then 7.6. Licensing changed, and there were some schema changes as
well. It's documented.
Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192
-Original Message-
From: Action Request
Are you sure you want to do that?
The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within
quotes like you’ve shown, but that’s not the only issue. (in another
application, you’d use “%” + $DATE$ + “%” instead).
Entries in diary fields are timestamped in the format:
Gopal,
I don't know of a command-line license add (or import) facility off the
top of my head, but it's moot. Your server needs to be operational and stable
regardless.
Check your error log. There are probably messages for shutdown and
startup, and maybe a fatal error.
.
The issue is resolved and the fix should be available in 7604 SP1.
Thanks for bringing it up.
Regards,
Ravishankar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, February 17, 2011 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Client 7.6 Copy/Paste Issues
We noticed another manifestation of this copy/paste bug. If you
We noticed another manifestation of this copy/paste bug. If you paste the
maximum number of characters into a field, it truncates the last. Our UAT
testers noticed it when pasting 15-character Request IDs for searches.
Repeatable.
Mike White
EMail michael.wh...@verizon.com
Office
, right?
Rick
On Wed, Feb 2, 2011 at 9:07 AM, White, Michael W (Mike)
michael.wh...@verizon.commailto:michael.wh...@verizon.com wrote:
**
LJ,
I just worked a ticket w/ BMC on this to be sure. Server-side dataimporttool
won't work for non-administrator userids if already logged-in to Remedy
] On Behalf Of White, Michael W (Mike)
Sent: Monday, January 31, 2011 12:39 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.03 dataimporttool userid validation issue (9093 error)
**
Arslist,
We upgraded from 7.0.1 to 7.6.3 about a week and a half ago
(Oracle 10g database on a Solaris 5.10
Arslist,
We upgraded from 7.0.1 to 7.6.3 about a week and a half ago
(Oracle 10g database on a Solaris 5.10 server).
We have a few applications that import external data to various
forms, controlled by records in a central form. User attaches external file to
Reset table chunk size to something other than zero. We had the same problem
and opened a BMC ticket (ISS03688055). It's a known bug (SW00379715).
More fun? Try pasting the maximum allowable characters into a character field.
7.6.3 UT most often truncates the last character, but at
Yes - upgrade to 7.1 first, then to 7.5. There were table and license changes
in 7.1 that 7.5 and later assume. It would be a good idea to have your license
keys available as well in case you have an issue w/ 7.1 install. Licenses are
moved into a table (instead of .lic file).
FWIW - we
PERFORM-ACTION-SAVE-ATTACHMENT and PERFORM-ACTION-DELETE-ATTACHMENT.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Tuesday, November
drops the last
attachment of the selected list). It's in that (dare I say it) RFE bucket.
On Tue, 23 Nov 2010 14:50:59 -0500, White, Michael W (Mike)
michael.wh...@verizon.com wrote:
PERFORM-ACTION-SAVE-ATTACHMENT and PERFORM-ACTION-DELETE-ATTACHMENT.
Mike White
EMail michael.wh
in the record is
where the file came from, not where it's being saved (extracted) to. How
does the field get set after the user selects their directory via the
..SAVE-ATTACHMENT call.
On Tue, 23 Nov 2010 15:36:02 -0500, White, Michael W (Mike)
michael.wh...@verizon.com wrote:
The directory is stored
Sean,
It's not documented (Integration Guide) - only the MS Windows
implementation.
BMC support on the issue is iffy. Some techs are aware,
others aren't.
That said, the 3 jar files referenced in the Integration Guide
are available on the Unix
)
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: 29 September 2010 15:37
To: arslist@ARSLIST.ORG
Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
**
Greetings!
We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3
on our Solaris 5.10 server
Greetings!
We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3
on our Solaris 5.10 server / Oracle 10g database.
So far, so good, but arimportcmd seems to have been
discontinued. I see in the integration guide that Remedy Import has been
replaced by
,
Install the new data import tool on your server and modify your scripts to use
its command line version instead of the arimportcmd.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: Wednesday, September 29, 2010 8:37 AM
an arimportcmd binary in there. I'm not sure why it's no longer in
the server/bin directory.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: 29 September 2010 15:37
To: arslist@ARSLIST.ORG
Subject: arimportcmd
Read up on business time.
You set up working schedule records (Business Time Workdays) and holiday
schedule records (Business Time Holidays). You assign an identifier (name) to
each record and reference it in workflow.
When a record is created or one of the fields that you use to determine
You can use the WEEKDAY function to return the weekday of a date/time
field (1-7, 1=Sunday). Use it for $TIMESTAMP$ to get current week day.
For a quick-n-dirty solution, you could set a date field to:
$TIMESTAMP$ - 60 * 60 * 24 * (WEEKDAY($TIMESTAMP$) - 1)
This would set the field to
You may want to consider using arimportcmd (command-line import utility). Your
script creates the input file. You can use arguments or a pre-built map file
for field mappings. Most important, you can specify a log file to record the
execution - normal termination, errors, whatever.
Thanks for this, LJ! VERY useful.
Mike White
EMail [EMAIL PROTECTED]
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:42
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on
I'd take the message at face value,i.e. check to see if the database is
up/running. If it's not up, I'd look into why (check database log
files). If it is up, I'd look into why Remedy can't connect - recent
changes, for example. Especially database changes (such as Remedy id's
password).
Mike
38 matches
Mail list logo
