Re: CentOS: Installing ARS 7.x, ITSM 7.x on

2010-07-13 Thread Andrew Hicox
it as it looks for Red Hat etc though. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: 11 February 2010 18:42 To: arslist@ARSLIST.ORG Subject: CentOS: Installing ARS 7.x, ITSM 7

Unicode enabled database with ARS 7.x+: Any benefit?

2010-02-15 Thread Rabi Tripathi
Hi all, did I get this right...that if I'm upgrading from ARS 6.x to ARS 7.x, I can choose to have the database (Oracle 11g) be non-Unicode. And that as long as English is the only language used for data entry and form/field labels etc, I am not losing anything by choosing to have Oracle

Re: Unicode enabled database with ARS 7.x+: Any benefit?

2010-02-15 Thread Joe D'Souza
Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Monday, February 15, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Unicode enabled database with ARS 7.x+: Any benefit? Hi all, did I get this right...that if I'm upgrading from ARS 6.x to ARS 7.x

Re: CentOS: Installing ARS 7.x, ITSM 7.x on

2010-02-12 Thread Rabi Tripathi
etc though. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: 11 February 2010 18:42 To: arslist@ARSLIST.ORG Subject: CentOS: Installing ARS 7.x, ITSM 7.x on Doable? Any

CentOS: Installing ARS 7.x, ITSM 7.x on

2010-02-11 Thread Rabi Tripathi
Doable? Any caveats? I'm trying to put together a test box. Decided to build my own machine using freebies after chasing the system people to get me a RHEL box or VM, with no results. :( (That's supposed to be an angry and sad emoticon). I will be setting up my own Oracle and perhaps apache

Re: CentOS: Installing ARS 7.x, ITSM 7.x on

2010-02-11 Thread Danny Kellett
Of Rabi Tripathi Sent: 11 February 2010 18:42 To: arslist@ARSLIST.ORG Subject: CentOS: Installing ARS 7.x, ITSM 7.x on Doable? Any caveats? I'm trying to put together a test box. Decided to build my own machine using freebies after chasing the system people to get me a RHEL box or VM

Re: Integrating BMC Remedy ARS 7.x with BMC Patrol

2009-10-14 Thread Kelly Deaver
/performance_management/performance_management Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail) Original Message Subject: Integrating BMC Remedy ARS 7.x with BMC PatrolFrom: Salma salmabeg...@gmail.comDate: Tue

Integrating BMC Remedy ARS 7.x with BMC Patrol

2009-10-12 Thread Salma
-BMC-Remedy-ARS-7.x-with-BMC-Patrol-tp25867456p25867456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

install Atrium CMDB 7.5 on an evaluation version of ARS 7

2009-08-31 Thread Ankur G
Hello , I am trying to install ITSM 7.5 and Atrium CMDB 7.5 core on a Windows XP professional Service Pack 2. I was able to install AR Server without any issues. As this is just for evaluation I  have not licensed the server.Now when I am trying to install atrium core 7.5 it is complaining

Re: install Atrium CMDB 7.5 on an evaluation version of ARS 7

2009-08-31 Thread Easter, David
version of ARS 7 ** Hello , I am trying to install ITSM 7.5 and Atrium CMDB 7.5 core on a Windows XP professional Service Pack 2. I was able to install AR Server without any issues. As this is just for evaluation I have not licensed the server.Now when I am trying to install atrium core 7.5

OT: ARBackup FREE ARS 7.x utility

2009-05-28 Thread remedy
Hi Everyone, I would like to offer ARBackup 4.0 for free. ARBackup allows you to create server profiles that will backup your ARS definitions anytime you want, automatically. Visit http://www.arutilities.com for your free download. Thank you to everyone for your support. Les Ganton

ARS 7 Audit Form

2009-03-27 Thread versicle
I have a custom form which I'd like to create an Audit Log for. I understand I need to create a form of type Audit but I don't know how to do this. Any ideas? -- View this message in context: http://www.nabble.com/ARS-7-Audit-Form-tp22745385p22745385.html Sent from the ARS (Action Request System

Re: ARS 7 Audit Form

2009-03-27 Thread Rune Sorlid
://www.nabble.com/ARS-7-Audit-Form-tp22745385p22745385.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor

Re: ARS 7 Audit Form

2009-03-27 Thread Shafqat Ayaz
/27/09, versicle versi...@aol.com wrote: From: versicle versi...@aol.com Subject: ARS 7 Audit Form To: arslist@ARSLIST.ORG Date: Friday, March 27, 2009, 6:33 PM I have a custom form which I'd like to create an Audit Log for. I understand I need to create a form of type Audit but I don't know

Question: ARS 7.x - Table Colours

2008-09-05 Thread T. Dee
I know that I can set result colours on a table. However, has anyone set colours based on the Group - i.e. 3rd Level = red colour, help desk = green colour. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Question: ARS 7.x - Table Colours

2008-09-05 Thread Joe DeSouza
From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 5, 2008 11:59:26 AM Subject: Question: ARS 7.x - Table Colours I know that I can set result colours on a table. However, has anyone set colours based on the Group - i.e. 3rd Level = red colour, help desk = green

ARS 7.x installation problems

2008-07-22 Thread Bisanti,Susan [CMC]
We are moving our ARS server from Solaris (with Sybase) to Linux (with Oracle), and need a little guidance. We have a fresh Oracle 10.2.0.4 installation (32 bit) running on RedHat 5 (64 bit), and are trying desperately to install the latest version of ARS in order to port homegrown

Difference between ARS 5 and ARS 7

2008-07-22 Thread sam appecherla
Hi, Is there a document that I can refer which contains the difference between ARS 5 and ARS 7? Thanks in advance!! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives

ARS 7

2008-06-04 Thread Brad Terhune
Hi list! I could really use some help. I have been blissfully coasting along with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade my ARS version. I am running on a Windows Server 2003 platform with a remote Oracle database (10i I think thought the DBA could confirm

Re: ARS 7

2008-06-04 Thread Warren Baltimore
Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple. BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to the current ITSM suite as an upgrade, but more of a new installation! That being said, I'd probably talk with some of the folks on this list about

Re: ARS 7

2008-06-04 Thread Tanner, Doug
: Re: ARS 7 ** Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple. BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to the current ITSM suite as an upgrade, but more of a new installation! That being said, I'd probably talk with some

Re: ARS 7

2008-06-04 Thread William Rentfrow
You were doing just fine until you said remote Oracle database. There are major performance/configuration considerations with ARS 7 and remote Oracle 7 databases. There are also solutions to these issues but you do not want to be blindsided by them. Make sure you read up on the in row CLOB

Re: ARS 7

2008-06-04 Thread Joe DeSouza
that use external API programs, to make sure they are forward compatible, or you may need to recompile them.. Hope this helps.. Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 4, 2008 11:31:02 AM Subject: Re: ARS 7

Re: ARS 7

2008-06-04 Thread Misi Mladoniczky
Hi, You may want to use our RRR|DefHideExpandBox-utility, as an upgrade to version 7 will add an expand box to three fields on all your forms and views. This is caused by the increas in length from 30 to 254 characters for the fields Submitter, Modified By and Assigned To. If you are doing a

Re: Escalations ARS 7.x

2008-02-18 Thread Heider, Stephen
Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, February 15, 2008 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: Escalations ARS 7.x If that's

Re: Escalations ARS 7.x

2008-02-18 Thread Ali Musa
: Escalations ARS 7.x On my wish list (for years), I want to be able to right-click any escalation and select Run Now. Maybe in a later version of ARS. You could create a separate regular form to hold your escalations which has filters attached to it. An escalation would then check this small form

Re: Escalations ARS 7.x

2008-02-15 Thread Joe D'Souza
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: Friday, February 15, 2008 5:10 PM To: arslist@ARSLIST.ORG Subject: Escalations ARS 7.x ** Apparently there is a change to the way Escalations execute in ARS

Escalations ARS 7.x

2008-02-15 Thread Russ Grant
Apparently there is a change to the way Escalations execute in ARS 7.x. In previous versions of ARS, going back MANY years, when you created an escalation which runs on an interval - it would execute upon saving it and then on the interval. In version 7.1 the escalation will not execute

Re: ARS 7 - Deployable Applications - Missing field permissions

2008-02-01 Thread Durrant, Michael M. - ITSD
ADDENDUM: Yes, I checked all my log files and there is nothing even remotely suspicious. From: Durrant, Michael M. - ITSD Sent: Friday, February 01, 2008 1:16 PM To: 'arslist@ARSLIST.ORG' Subject: ARS 7 - Deployable Applications - Missing field permissions

Re: ARS 7 - Deployable Applications - Missing field permissions

2008-02-01 Thread David Sanders
. - ITSD Sent: 01 February 2008 20:16 To: arslist@ARSLIST.ORG Subject: ARS 7 - Deployable Applications - Missing field permissions ARS 7.0.01 patch 003 Windows Server 2003 When I import my application, I see two things: 1) None of my forms or workflow appear in the application container

ARS 7 - Deployable Applications - Missing field permissions

2008-02-01 Thread Durrant, Michael M. - ITSD
ARS 7.0.01 patch 003 Windows Server 2003 When I import my application, I see two things: 1) None of my forms or workflow appear in the application container 2) All the field permissions are stripped Have I missed something? I have done import/exports before without a problem. All I'm doing

Re: ARS 7.x: No unique index on Group ID?

2008-01-10 Thread Misi Mladoniczky
Subject: ARS 7.x: No unique index on Group ID? ** I did an application export/import from development to production and it replicated our existing Group IDs. Why is there no unique index on Group ID? I can't fathom a situation where I would want differently named groups with the same ID

Re: ARS 7.x: No unique index on Group ID?

2008-01-10 Thread Carey Matthew Black
Michael, Actually I think there is at least one good reason for why ARS supports (or maybe supported is a better phrase) this feature. The idea is a group alias. ( Two Group form entries with the same 'Group ID' value but different 'Group Name' values.) This is a designed feature from the old

ARS 7.x: No unique index on Group ID?

2008-01-09 Thread Durrant, Michael M. - ITSD
I did an application export/import from development to production and it replicated our existing Group IDs. Why is there no unique index on Group ID? I can't fathom a situation where I would want differently named groups with the same ID. Am I totally off-base on this or ??? Thanks, Michael

Re: ARS 7.x: No unique index on Group ID?

2008-01-09 Thread Joe D'Souza
doing that.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, January 09, 2008 4:11 PM To: arslist@ARSLIST.ORG Subject: ARS 7.x: No unique index on Group ID? ** I did

Re: Tenancy-Based notifications from Change and Problem in ARS 7

2007-12-07 Thread J.T. Shyman
: Re: Tenancy-Based notifications from Change and Problem in ARS 7 For which version and patch level of ITSM did you discover this? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList

Re: Tenancy-Based notifications from Change and Problem in ARS 7

2007-12-07 Thread Lammey, Peter A.
. Shyman Sent: Friday, December 07, 2007 10:00 AM To: arslist@ARSLIST.ORG Subject: Tenancy-Based notifications from Change and Problem in ARS 7 ** A co-worker of mine ran into an interesting issue and we will be reporting it to BMC as a possible bug but I wanted to see if anyone on the list has run

Tenancy-Based notifications from Change and Problem in ARS 7

2007-12-07 Thread J.T. Shyman
A co-worker of mine ran into an interesting issue and we will be reporting it to BMC as a possible bug but I wanted to see if anyone on the list has run into this. The client wants customized notification messages for Incident, Change and Problem on a per company (tenancy) basis. Upon researching

Re: ARS 7.x with CM 5.6

2007-11-12 Thread Richard Crosby
Thanks for the feedback gents. I'm not sure I am sold on upgrading the server from 6.3 to 7.1 at the moment. Although, I get that it makes sense to do an ITSM/ARS upgrade in piecemeal, I think I will wait for 7.1 to stabilize. I am not getting a warm-fuzzy about 7.1 after reading various posts in

Re: ARS 7.x with CM 5.6

2007-11-12 Thread Joe D'Souza
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Richard Crosby Sent: Monday, November 12, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.x with CM 5.6 ** Thanks for the feedback gents. I’m not sure I am sold on upgrading the server from 6.3 to 7.1 at the moment

Re: ARS 7.x with CM 5.6

2007-11-12 Thread Easter, David
To: arslist@ARSLIST.ORG Subject: Re: ARS 7.x with CM 5.6 ** Richard, If I remember right, David Easter did mention on one of his recent posts not more than a week or so ago, that 7.5 would hit the road somewhere mid-2008? So that would make 6.3 more than 3 major versions old.. Cheers Joe D'Souza

Re: ARS 7.x with CM 5.6

2007-11-09 Thread Richard Crosby
We are using ARS v.6.3 (patch 20). The reason why I am asking is that there are plans to upgrade to ITSM 7. The thought is to upgrade the server now to get that out of the way. However, I don't wish to create any additional issues, work, etc. If there is no additional benefit to upgrading 6.3 to

Re: ARS 7.x with CM 5.6

2007-11-09 Thread Jason Miller
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Friday, November 09, 2007 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.x with CM 5.6 ** We are using ARS v.6.3 (patch 20). The reason why I am asking is that there are plans to upgrade to ITSM 7. The thought is to upgrade

Re: ARS 7.x with CM 5.6

2007-11-09 Thread Rick Cook
) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Friday, November 09, 2007 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.x with CM 5.6 ** Then you are already past the point of breaking the rapp service being on 6.3. I prefer to keep ARS and ITSM upgraded separate (when possible

ARS 7.x with CM 5.6

2007-11-08 Thread Richard Crosby
Silly question but is anyone running server version 7.x with older applications, for example Change Management 5.6? Are there any benefits/pratfalls to upgrading the server version and leaving the applications at older versions? I'm trying to make a determination if there is any benefit to

Re: ARS 7.x with CM 5.6

2007-11-08 Thread Stephen Waller
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Thursday, November 08, 2007 10:06 AM To: arslist@ARSLIST.ORG Subject: ARS 7.x with CM 5.6 Silly question but is anyone running server version 7.x

Re: ARS 7.x with CM 5.6

2007-11-08 Thread Jason Miller
in 6. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Thursday, November 08, 2007 8:06 AM To: arslist@ARSLIST.ORG Subject: ARS 7.x with CM 5.6 ** Silly question but is anyone running server version 7.x with older

Re: ARS 7 - Calculating estimated resolution date - is it possible?

2007-10-22 Thread Ri Mez
Thank you very much for this feedback. You are correct in your assumption that I have not done much ARS development work. To complicate matters (for me) my employer will not spend the money to have me properly trained in ARS development. I definitely do not want to over-complicate the solution.

Re: ARS 7 - Calculating estimated resolution date - is it possible?

2007-10-19 Thread Ri Mez
Thanks for the input DJHuang . I was hoping for something that wouldn't involve creating a new form (I've never done it yet) but it looks like I need to start learning how to do it. What I was wondering was if it's possible to use SLM to push a value to the 'estimated resolution date'. My

Re: ARS 7 - Calculating estimated resolution date - is it possible?

2007-10-19 Thread Carey Matthew Black
Richard, I think you maybe over complicating things a bit. The real difficulty is in defining the formula for the calculation. However, I will talk thought a very simple example and see if this idea might work for you. Let us say that you have three priorities and for each priority there is a

ARS 7 - Calculating estimated resolution date - is it possible?

2007-10-18 Thread Ri Mez
Hi Everyone, I've a situation right now where the IT Mangers are requesting that Remedy be able to calculate the estimated resolution date automatically based on the priority of an incident. As far as I know this functionality is completely missing from Remedy. Does anyone have any experience

Re: ARS 7 - Calculating estimated resolution date - is it possible?

2007-10-18 Thread DJHuang
Hello, Pardon and correct me for typo or poor grammar if there's any. I have similar situation but need to calculate based on user's site. But I think it's not that different. You can create a form, keep the mapping in the form like: Priority=High, ETA=1hr, EstResolved=2hr, something

ARS 7.X Update FAQS

2007-09-26 Thread Gidd
Listers: The latest ARS 7.x FAQ's installment from Lenny: http://www.buoyantsolutions.net/public/ars7/UpDate092607.zip Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 Web 8 http

Re: ARS 7.X Update FAQS

2007-09-26 Thread igor ivanov
Thanks, but still, when to license it, before or after installation? TOPIC 1: How are licenses handled for the new ITSM 7.0 Applications? ...If the license keys are not applied to the server before installation, you will receive an error message preventing installation. ... You can use the

Re: ARS 7.X Update FAQS

2007-09-26 Thread Michiel Beijen
Igor, You can install the server; and after that install the licenses. Without licenses you can not install for instance CMDB and ITSM applications. Much the same as in 7.0.x Regards, Michiel -- Met vriendelijke groet / Kind regards Michiel Beijen

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-20 Thread J.T. Shyman
call ARS an enterprise product when it behaves so badly with stateful firewalls. J.T. Shyman Column Technologies Cell: 404-242-5407 -Original Message- From: Axton [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 10:25 PM Subject: Re: ARS 7/Oracle and Firewalls/Network

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-20 Thread Axton
an enterprise product when it behaves so badly with stateful firewalls. J.T. Shyman Column Technologies Cell: 404-242-5407 -Original Message- From: Axton [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 10:25 PM Subject: Re: ARS 7/Oracle and Firewalls/Network devices

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-20 Thread J.T. Shyman
: ARS 7/Oracle and Firewalls/Network devices The best solution would be if ARServer had a configuration option, a thread keep-alive if you will, that would do this. This would avoid the busy system errors that sessions will get if all threads are busy. Axton Grams On 9/20/07, J.T. Shyman [EMAIL

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-20 Thread Carey Matthew Black
Just a few WAGs... I am not sure if these would cause DB IO for each thread or not: Maybe you could force the server to re-read is db? ( arsignal -g ) Maybe you could change an ARS object's helptext and try force the server to shake the threads You could also write a small api program

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-20 Thread Axton
You could write an api program that would hit all threads on all queues, only problem with this approach is that it will block ALL operations on the server for all the queues you are hitting. This would also have to be timed with the state expiration policy on the firewall, which for most

ARS 7/Oracle and Firewalls/Network devices

2007-09-19 Thread J.T. Shyman
Hello all, Does anyone on this list have any experience with AR 7 on RHEL 4 and Oracle 10g where the AR server and Oracle server are off two different interfaces on a firewall? The reason I ask: We are currently working in an environment where the AR Server is in one VLAN, the

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-19 Thread Axton
Your firewall is probably using state tracking to track which machines are allowed to talk with one another and the timeouts associated with state tracking are configured to time out after x seconds of inactivity. Since many of the connections between the db and the arserver are idle at night,

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-19 Thread J.T. Shyman
Axton, Appreciate your input! I should have mentioned that we've been up and down that highway and haven't seen a blasted thing. (apologies to Glen Frey) What you are saying is exactly what I thought and we've disabled the idle timeout on the firewall. I know this

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-19 Thread Axton
Actually, now that I re-read your post I don't think putting a specific rule will side-step state checking. Depends on your firewall and the rule. Typically, states are created using only SYN packets, if state can be created on other packet types, you are still using stateful packet inspection,

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-19 Thread patrick zandi
Why not an afterhour escalation... instead.. Say every 10 minutes.. to do table queries or a report or two.. from 1800 - 0712 or something... On 9/19/07, Axton [EMAIL PROTECTED] wrote: Actually, now that I re-read your post I don't think putting a specific rule will side-step state checking.

Re: ARS 7/Oracle and Firewalls/Network devices

2007-09-19 Thread Axton
The escalation is (was) single threaded; in order to send traffic over every db connection, you have to exercise every thread. Since the escalation engine is single threaded, it will only occupy that one thread. If you notice in the arerror.log that all filter errors reported show 390693 as the

Linux supported versions for ARS 7

2007-07-03 Thread Taker, Jason
Can someone please provide me with the compatibility matrix for ARS version 7, specifically the Mid-Tier? I no longer have access to the support site but require this information. Thanks in advance. Thank you, Jason Taker Notice Regarding Confidentiality This email, including

ARCHGID for ARS 7.x

2007-06-26 Thread Kyle Whitley
Does anyone have a copy of this. I am doing an upgrade of the ITSM 5.5 apps and need this utility to step through the installation upgrades. Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University

Re: ARCHGID for ARS 7.x

2007-06-26 Thread Michiel Beijen
Hi Kyle, you are mentioning version 7. If you happen to have the version 7 email engine installed, archgid is included in there. You can also register and download it from the new BMC Developers Community which is still in 'preview' mode: http://bmcdn.ws -- Met vriendelijke groet / Kind regards

Re: ARCHGID for ARS 7.x

2007-06-26 Thread Kyle Whitley
I do have the email engine installed. Where is it in the email engine install? Thanks Kyle Michiel Beijen wrote: ** Hi Kyle, you are mentioning version 7. If you happen to have the version 7 email engine installed, archgid is included in there. You can also register and download it from

Re: ARCHGID for ARS 7.x

2007-06-26 Thread Michiel Beijen
well, on my system it is in c:\Program Files\AR System\AREmail\ -- Michiel On 6/26/07, Kyle Whitley [EMAIL PROTECTED] wrote: I do have the email engine installed. Where is it in the email engine install? Thanks Kyle Michiel Beijen wrote: ** Hi Kyle, you are mentioning version 7. If you

Re: ARCHGID for ARS 7.x

2007-06-26 Thread Michiel Beijen
well, on my system it is in c:\Program Files\AR System\AREmail\ -- Michiel On 6/26/07, Kyle Whitley [EMAIL PROTECTED] wrote: I do have the email engine installed. Where is it in the email engine install? Thanks Kyle Michiel Beijen wrote: ** Hi Kyle, you are mentioning version 7. If you

Re: ARCHGID for ARS 7.x

2007-06-26 Thread Ian Trimnell
Kyle Whitley wrote: I do have the email engine installed. Where is it in the email engine install? Thanks Kyle Kyle I have just upgraded our production server to V7 and the archgid.exe file is found in the directory: C:\Program Files\AR System\AREmail\host\ Hope this helps, Ian

Re: ARS 7 and FTS - SOLVED

2007-06-21 Thread [EMAIL PROTECTED]
Here's what we figured out with the final problem we were having with FTS. The server I upgraded to ARS 7 also has SLA installed. Many fields on various SLA forms are marked for full-text indexing; it's just that a 6.3 server ignores that attribute. Once the server was upgraded to ARS 7, all

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Mike Chepaykin
You have to check that your mssql2005express has sql authentication turned on. By default only windows authentication is turned on. I run batch of ars servers on mssql2005express, flight is high! :) Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Moore, Chris
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Chepaykin Sent: Wednesday, June 20, 2007 2:31 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) You have to check that your mssql2005express has sql authentication turned

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Guillaume Rheault
great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Rick Cook
FD/TD. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Tony Worthington
Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 09:58 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Guillaume Rheault
great, thanks for the feedback Guillaume From: Rick Cook Sent: Wed 06/20/07 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Guillaume Rheault
06/20/07 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Rick - The space usage is probably related to storing CLOB's out of row. There's a defect (somewhere) regarding your exact situation with Disco/CMDB. We found that when loading 120k

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Rick Cook
in mind on a production/test box. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Guillaume Rheault
by any chance, do you have that KB article # at hand? From: Rick Cook Sent: Wed 06/20/07 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Apparently, the excessive growth can be curbed by setting Remedy to store CLOBS in row (see KB

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-20 Thread Rick Cook
Of Guillaume Rheault Sent: Wednesday, June 20, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** by any chance, do you have that KB article # at hand? _ From: Rick Cook Sent: Wed 06/20/07 11:33 AM To: arslist@ARSLIST.ORG Subject: Re

Re: ARS 7 and FTS - Partially Solved

2007-06-20 Thread [EMAIL PROTECTED]
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: [EMAIL PROTECTED] Subject: Re: ARS 7 and FTS ** I might be working some this weekend.. I will try a couple of things to see if anything like what you

Re: ARS 7 and FTS

2007-06-19 Thread George Barsan
We only replaced the files for patch 3.. Are you looking for something special? On 6/18/07, patrick zandi [EMAIL PROTECTED] wrote: ** George - From the ARS 7.01 P3 level - did you use the installer or file replacement ? For my own side information ? did you have any issues with your

Re: ARS 7 and FTS

2007-06-19 Thread patrick zandi
That was on solaris right ? I cannot get it to work on MS - so I was just checking.. thanks. On 6/19/07, George Barsan [EMAIL PROTECTED] wrote: We only replaced the files for patch 3.. Are you looking for something special? On 6/18/07, patrick zandi [EMAIL PROTECTED] wrote: ** George -

Re: ARS 7 and FTS

2007-06-19 Thread patrick zandi
the admin thread. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: [EMAIL PROTECTED] Subject: Re: ARS 7 and FTS ** I might be working some

Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-19 Thread Guillaume Rheault
Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-19 Thread Greg Elphick
June 2007 9:18 AMTo: arslist@arslist.orgSubject: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE i

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-19 Thread Guillaume Rheault
: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** ? XE can only go to 4 gig and wont let youu allocate any more space to the DB and it also only has single channel backups. Due to the nature of the changed datatypes in ARS 7.0 the clob storage will quickly suck up the 4 gig unless you store

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-19 Thread Murtuza . Bookwala
Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: 20

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-19 Thread Jarl Grøneng
Tried it, but did also fail on my laptop. So I then installed XE -- Jarl On 6/20/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original

Re: ARS 7 and FTS

2007-06-18 Thread [EMAIL PROTECTED]
PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: [EMAIL PROTECTED] Subject: Re: ARS 7 and FTS ** I might be working some this weekend.. I will try a couple of things to see if anything like what you are seeing.. happens.. On 6/15/07, [EMAIL PROTECTED] [EMAIL

Re: ARS 7 and FTS

2007-06-18 Thread George Barsan
Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the last weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and ran into very strange behaviour (indexing fails, takes extremely long - i.e. more then 3 days on 250k records, failover within the server group

Re: ARS 7 and FTS

2007-06-17 Thread Grooms, Frederick W
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 and FTS ** I might be working some this weekend.. I will try a couple of things to see if anything like what you are seeing.. happens

Re: ARS 7 and FTS

2007-06-17 Thread Jarl Grøneng
15, 2007 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 and FTS ** I might be working some this weekend.. I will try a couple of things to see if anything like what you are seeing.. happens.. On 6/15/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Yeah, 32 is pretty excessive, but I

ARS 7 and FTS

2007-06-15 Thread [EMAIL PROTECTED]
Anyone out there using FTS on ARS 7? If so, I have some questions about your experiences: First off (this is one of my development servers): ARS 7.0.1 patch 2, Windows 2003 SP1, SQL 2000 SP4, Java 1.5.0_11 So I recently purchased some FTS fixed user licenses and I've applied them to one of my

Re: ARS 7 and FTS

2007-06-15 Thread patrick zandi
? is the DB and ARS on same with FTS ? Hope this give you some info... On 6/15/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Anyone out there using FTS on ARS 7? If so, I have some questions about your experiences: First off (this is one of my development servers): ARS 7.0.1 patch 2, Windows

Re: ARS 7 and FTS

2007-06-15 Thread [EMAIL PROTECTED]
and ARS on same with FTS ? Hope this give you some info... On 6/15/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Anyone out there using FTS on ARS 7? If so, I have some questions about your experiences: First off (this is one of my development servers): ARS 7.0.1 patch 2, Windows

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