[image: touchAR Logo]
After many months and much to do it has finally arrived. Introducing touchAR
from Pyrasoft, Inc. The mobile Remedy app that goes on your phone and gets
you working in a matter of minutes. The app that works with your blackberry,
iPhone or Android devices - no discrimination
Hmm. Sounds like the new BlackBerry Web browser should give results similar to
what Jason saw with this Droid. Here is a clip from "RIM Shows Developers How
To Identify BlackBerry Browsers" on
www.berryreview.com<http://www.berryreview.com/>.
"Now with BlackBerry 6 and
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Shellman, David
> *Sent:* Tuesday, August 31, 2010 6:53 PM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: OT: Blackberry Integration with Remedy
>
>
>
> Has anyon
electronic device which may
make a spark.
Thanks (and sorry for the highjack)
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Tuesday, August 31, 2010 6:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Blackberry
Has anyone tried the new Webkit based browser with the BlackBerry 6 OS?
While not supported the older BB browsers were close. With this new browser
built on Webkit technology, it should be even closer.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless
ces involved, I would highly recommend trialing any product in your
>> environment before committing to it.
>>
>> Todd Arner
>> Great Lakes
>>
>>
>>
>> --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>&
your
> environment before committing to it.
>
> Todd Arner
> Great Lakes
>
>
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Tommy Morris
> *Sent:* Tuesday, August 31, 2010 9
environment before committing to it.
Todd Arner
Great Lakes
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Tuesday, August 31, 2010 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Integration with
st@ARSLIST.ORG
cc
Subject
Re: Blackberry Integration with Remedy
My organization has decided to use iphones as their preferred
"smartphone". (please don't tease, they never asked my opinion)
Are any of these products compatible with the iphone?
-Original Message-
wood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From: "Goza, Craig"
To: arslist@ARSLIST.ORG
Date: 08/31/2010 09:41 AM
Subject: Re: Blackberry Integration with Remedy
Sent by:"Action Request System discussi
arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy
You might also check out Zenprise. They offer management of BlackBerry
and other mobile devices from a support and security standpoint.
--Original Mes
You might also check out Zenprise. They offer management of BlackBerry and
other mobile devices from a support and security standpoint.
--Original Message--
From: Tommy Morris
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Blackberry Integration with Remedy
Sent: Aug 31, 2010
Thanks for the quick feedback, we will start a high level eval of these.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
Both Aeroprise and MobileReach have excellent interfaces for blackberries.
Rick
-Original Message-
From: Tommy Morris
Sender: "Action Request System discussion list(
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ARS 7.5p3
Oracle 11g
Need some suggestions for an application that allows interaction with
Remedy via end-user Blackberry's / smart phones. We have seen a demo of
AlarmPoint but that may be (dare I say) too robust for what we want. If
anyone has hints or suggestions please let me know.
Tommy Mor
Has anyone been using Mid-Tier 7.5 on Blackberry? If so, have the results been
satisfactory? I was unable to get 7.1 to work, but may be upgrading to 7.5
sometime this year.
Thanks,
Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205
rasanth.prabhaka...@ust-global.com> wrote:
> **
>
> John,
>
>
>
> I’m planning to implement approval through blackberry.
>
>
>
> Best Regards,
>
> Prasanth.P
>
> 999-559-5875
>
>
>
> *From:* John Sundberg [mailto:john.sundb...@kineticd
John,
I'm planning to implement approval through blackberry.
Best Regards,
Prasanth.P
999-559-5875
From: John Sundberg [mailto:john.sundb...@kineticdata.com]
Sent: Tuesday, November 24, 2009 10:51 PM
To: Prasanth Prabhakaran
Subject: Re: [ARSLIST] Integrating SRM with Black
I do not believe SRM can natively work with the BlackBerry.
You may be able to buy external products for that functionality -
check out Aeroprise.
However,
Kinetic Request is built on ARS -- and takes a different strategy --
you might want to check it out.
Kinetic Request has worked
Hi All,
Anybody here integrated SRM with Blackberry ?
Best Regards,
Prasanth.P
999-559-5875
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist
: Friday, September 11, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Blackberry
I just tried it and I get 2 error message:
Pop up blockers are running and must be disabled
You appear to be running a browser that is not supported
This is using Mid Tier 7.1 on a Blackberry curve through
uest System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, September 11, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I just tried with our 7.5 MidTier against a 7.1 server using the default BB
browser. I got the same 2 error mess
than I ever did before.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Sokol, Brian
> Sent: Friday, September 11, 2009 3:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Blackberry
>
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Friday, September 11, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I just tried it and I get 2 error message:
Pop up blockers are running and must be disabled
You appear to be running a browser that is
sion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessib
I just tried it and I get 2 error message:
Pop up blockers are running and must be disabled
You appear to be running a browser that is not supported
This is using Mid Tier 7.1 on a Blackberry curve through BES.
-Original Message-
From: Action Request System discussion list(ARSList
)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the
sion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is
sion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not access
I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the same BB browser.
-Subash
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UNSUBSCRIBE or access ARSlist Archives at ww
Has anyone tried to access the mid-tier from a regular Blackberry browser
lately?
I found a few posts regarding this, but I didn't see anything recent.
Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc:
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma
Sent: Tuesday, March 10, 2009 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry
**
can I find documents related to Remedy Email Engine on the
pdf>
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Tuesday, March 10, 2009 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry
**
BMC Documentation and KB articles on the Support website clearly outli
understand the engine
and its capacities..
Cheers
Joe
From: Rajat Sharma
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 10, 2009 12:05:39 PM
Subject: Re: Remedy vs. Blackberry
**
Any idea how does company’s email server and Remedy’s Email Engine work.
are they
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma
Sent: Tuesday, March 10, 2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy vs. Blackberry
Any idea how does company's email server and Remedy's Email Engine work.
are they synchronized with
2007 Worldwide Top Solution Provider
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma
Sent: Tuesday, March 10, 2009 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry
**
what is Alarmpoint and how
esday, March 10, 2009 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry
**
what is Alarmpoint and how does this work
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Paolino
Sent: Tuesday, March 1
what is Alarmpoint and how does this work
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Paolino
Sent: Tuesday, March 10, 2009 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry
**
Not
e, James W
Sent: Tuesday, March 10, 2009 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry
**
You can also send email to the phone to be received as a text message
too. As a poor man's solution, you could setup separate notifications
that email the user's phone emai
Worldwide Top Solution Provider
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma
Sent: Tuesday, March 10, 2009 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy vs. Blackberry
**
Hi List,
Do we have any option or form in Remed
t: Tuesday, March 10, 2009 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy vs. Blackberry
You can try third party solutions that integrate with Remedy such as
TelAlert, MobilSys (formally called EtherPage) which have easy
integrations to Remedy.
I had even tinkered around with a
your Remedy
Server. You would need a GSM enabled modem for using TelAlert or MobileSys as
well..
Take your pick..
Cheers
Joe
From: Rajat Sharma
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 10, 2009 11:01:15 AM
Subject: Remedy vs. Blackberry
**
Hi List
ut this is not the solution.
they want the mail to be sent to the entire group not to a single user.
Or can we customize such facility in Remedy.
It is a kind of feature which is in Blackberry.
Thanks,
Rajat
___
UNSU
I concur, aeroprise has worked for us for years. mike> Date: Thu, 7 Aug 2008
13:13:18 -0700> From: [EMAIL PROTECTED]> Subject: Re: ARS & Blackberry> To:
arslist@ARSLIST.ORG> > Aeroprise. Best integration tool for Blackberries
although there are> others.> >
72-464-3712 NEW
> Cell: 973-652-6723
> FAX:
> sf49fanv AIM IM
> RogerNall Yahoo IM
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
> Sent: Thursday, August 07, 2008 3:11 PM
> To: arslist@ARS
)
[mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
Sent: Thursday, August 07, 2008 3:11 PM
To: arslist@ARSLIST.ORG
Subject: ARS & Blackberry
Hi All,
Does anyone have any experience integrating Remedy with Blackberries? If
so can you recommend a vendor? I have user who can't sit at a
wo
Hi All,
Does anyone have any experience integrating Remedy with Blackberries? If
so can you recommend a vendor? I have user who can't sit at a
workstation and it would be real useful of they could access, and update
tickets on their blackberry. Didn't find anything on this at BMC K
Subject: Re: Blackberry Solutions
**
Brian,
Suggest you take a look at Vaultus:http://www.vaultus.com
Their solution is very flexible and maybe customized for your
requirements.
These are the folks that did the latest E*Trade solution (as seen on TV)
on a Blackberry.
HTH
Regards...Gidd
Brian,
Suggest you take a look at Vaultus:http://www.vaultus.com
Their solution is very flexible and maybe customized for your requirements.
These are the folks that did the latest E*Trade solution (as seen on TV) on
a Blackberry.
HTH
Regards...Gidd
_
From: Action Request
Brian,
I've used Aeroprise with a handheld PDA a w/barcode scanner but it
should be a similar situation with your Blackberry.
It is very flexible and is not restricted to "Helpdesk" or other canned
Remedy ARS forms.
I made a custom form to "check-in" bar tagged equipment.
I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their
Aeroprise and Vettro V-360 are both products worth attention. You can
also develop a similar home grown interface either with C# or the RIM
Java API.
Subash
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Pl
Gary,
Take a look at Vaultus, they do Remedy on Blackberry.
http://www.vaultus.com
HTH
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 29, 2008 6:06 AM
To: arslist
AM
To: arslist@ARSLIST.ORG
Subject: Remedy on a Blackberry
**
I've never worked with a Blackberry before, but have had a question of
if an interface designed for a blackberry could be done in Remedy.
Does a Blackberry have IE on it? If so, can you just design a smaller,
more condensed
: arslist@ARSLIST.ORG
Subject: Re: Remedy on a Blackberry
Check this out http://www.aeroprise.com/
We are not using Aeroprise but they had a presentation here a while back
and I just happened to remember the name.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on a Blackberry
**
I've never worked with a Blackberry before, but have had a question of if an
interface designed for a blackberry could be done in Remedy.
Does a Blackberry have IE on it? If so, can you just design a smaller, more
cond
I've never worked with a Blackberry before, but have had a question of if an
interface designed for a blackberry could be done in Remedy.
Does a Blackberry have IE on it? If so, can you just design a smaller, more
condensed view for it? Is it really that simple?
Thanks,
Gary Opela, Jr.
ers to
ARS.
I will let you guys know how it turns out.
The amount of ARS code is not much. Figuring out where to put the code was a
challenge.
About blackberry simulator mentioned earlier, I downloaded it but haven't
been able to get it to work. I didn't spend much time trying, but it
ere before but if they can support php you should be able to write a
test page to display on ANY mobile device not just the blackberry. I don't
own a blackberry either (user of the palm treo) but essentially all you need
to do would pass the parameters for the php script in the url. The php
sc
Hey apparently the MIME thing was unrelated. The problem was at the
exchange level. Whoever set up the address said they added the
blackberry to that list, but they were dirty, dirty liars.
I used the old distro list email on a whim and it worked, both in plain
text and HTML.
Thanks
@ARSLIST.ORG
Subject: Re: Sending emails to a Blackberry
**
I assume it is since it can receive emails sent from Outlook at the same
address. I don't really claim to know much about how email/exchange
works though!
I did find an old post which said Blackberries email client looks for a
li
by me
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 16, 2008 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending emails to a Blackberry
**
Is the address for the Blackberry an addre
ms, Frederick W
Sent: Wednesday, January 16, 2008 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending emails to a Blackberry
Is the address for the Blackberry an address in your company's Exchange
Server? If so then it might be that the Exchange Admins have restricte
Is the address for the Blackberry an address in your company's Exchange
Server? If so then it might be that the Exchange Admins have restricted
sending to that address.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beha
t@ARSLIST.ORG
Subject: Re: Sending emails to a Blackberry
Yes, the address that works from Outlook is the group email address.
The emails are plain text, so I'll try sending an HTML one and see what
happens.
Thanks John!
From: Action Request System di
lf Of Reiser, John J
Sent: Wednesday, January 16, 2008 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending emails to a Blackberry
Chris,
Do you receive the email message in Outlook from "an address which goes
to everyone on the help desk"?
We had a problem sending email to Verizon cel
ased
by me
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Wednesday, January 16, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Sending emails to a Blackberry
**
Hey all- I know I've seen this discussed be
Hey all- I know I've seen this discussed before, but can't find anything
specifically about it.
We have a group Blackberry that is for after hours use by our help desk
team. It is set to receive emails from an address which goes to
everyone on the help desk. It works when email
nuary 04, 2008 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Submit Yes/No response to ARS from a blackberry?
** You can find BB simulators available easily -- that is how we have done
testing in the past.
Google for BB simulator -- you might be surprised. They are quite cool.
-John
B. You might find it funny, but
> I
> don't even have access to a blackberry, not one from this site, not from
> anywhere, and don't even have somebody with one that I can test with (as
> of
> this moment), so I am just groping around in dark here. This is not the
> most
> d
d the capabilities of BB. You might find it funny, but I
don't even have access to a blackberry, not one from this site, not from
anywhere, and don't even have somebody with one that I can test with (as of
this moment), so I am just groping around in dark here. This is not the most
disadvant
ge-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Friday, January 04, 2008 8:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Submit Yes/No response to ARS from a blackberry?
>
> All:
> I need to provide blackb
Rabi,
The way I did it here was to create a web app. This assumes that your
BlackBerry can access a web app, which in turn can access your ARS
system.
When the email is created in Remedy workflow inserts a hidden URL into
the top of the email. The URL is not visible in Outlook (our email
ystem discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Friday, January 04, 2008 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Submit Yes/No response to ARS from a blackberry? (U)
UNCLASSIFIED
It depends on your goal, on what you want the "Yes/No"
UNCLASSIFIED
It depends on your goal, on what you want the "Yes/No" response to do.
Remedy doesn't care whether the email is sent from a PC or Blackberry
mailbox so you could use the functionality of the AREmail Engine and
create workflow using incoming messages.
The workflow c
robably have them use the api.
>
> Just my two cents.
>
>
> On Jan 4, 2008 9:39 AM, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
>
> > All:
> > I need to provide blackberry users ability to receive an email from ARS,
> > from which they should be able to, throug
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, January 04, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Submit Yes/No response to ARS from a blackberry?
All:
I need to provide blackberry users ability to receive an email from ARS,
from which they
even though we
could probably have them use the api.
Just my two cents.
On Jan 4, 2008 9:39 AM, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
> All:
> I need to provide blackberry users ability to receive an email from ARS,
> from which they should be able to, through some easy means,
All:
I need to provide blackberry users ability to receive an email from ARS,
from which they should be able to, through some easy means, provide a Yes/No
answer back to ARS.
Obvious solution is to have them reply to the email with YES or NO text or
some other unique string and parse the email in
Janet,
There are products that you can buy (ie. Aeroprise, Mobile Reach) that
are geared toward ARS on BlackBerry and other PDAs. Another option is to
create a web app yourself.
Aeroprise and Mobile Reach have good products. The cost was more than
what the company wanted to spend, so I ended
copies of the message.
-Original Message-
From: Mahan, Janet L [EQ]
Sent: Friday, November 30, 2007 9:42 AM
To: [EMAIL PROTECTED]
Cc: Mahan, Janet L [EQ]
Subject: Re: E-mail Submit from BlackBerry Device
So is this the best way to submit from a web page into Remedy? We have
a homegrown
Doble
Mobile: 949-533-5346
---Original Message---
From: Michael Campbell
Date: 11/22/2007 10:20:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to interface Remedy with a blackberry
We use aeroprise too, works like a champ, easy to configure. Mike> Date: Thu
22 Nov 2
We use aeroprise too, works like a champ, easy to configure. mike> Date: Thu,
22 Nov 2007 09:26:40 -0800> From: [EMAIL PROTECTED]> Subject:
___
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Platinum Sponsor:
ly in a Blackberry browser.
THere's also a blackberry client for it but i haven't used it much.
http://www.aeroprise.com
Hope this helps!
Eli
From: Action Request System discussion list(ARSList) on behalf of Pascale Boyer
Sent: Thu 11/22/2007 8:41
Hi all,
We need to be able to access one of our home grown applications via a
Blackberry. We were thinking of simply accessing it via the browser of
the Blackberry. But we are having some issues with the JavaScript on the
Blackberry. When we try to visualize an entry, we do see the form but
I am currently out of the office on PTO and will be returning Wednesday July
25th.
If you need immediate assistance please contact Gregory Spencer at
469.374.3004.
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19, 2007 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Adding string to email header from AR Email Engine to enable
reading on a Blackberry
Hi: emails going from AR Email engine are not readable in Blackberry.
Blackberry email client is expecting the following line in the header
This is a multi-part
email header from AR Email Engine to enable
reading on a Blackberry
Hi: emails going from AR Email engine are not readable in Blackberry.
Blackberry email client is expecting the following line in the header
This is a multi-part message in MIME format
Can Remedy Email engine be configured to
Hi: emails going from AR Email engine are not readable in Blackberry.
Blackberry email client is expecting the following line in the header
This is a multi-part message in MIME format
Can Remedy Email engine be configured to include this string in the header .
Thanks
Ravi
UNCLASSIFIED
We use email (mailbox or Blackberry) to submit, update or to change a
ticket's Status.
All of the workflow is dependent on the recipient replying to the
message and typing specific keyword(s) to the Subject line.
We must use plain text, so whatever the sender types to the bo
h the user runs from
the BlackBerry Browser. The web app would receive the users response
and send it to Remedy via the ARS API.
There are other ways, I'm sure, but both of these approaches have been
in production here for a couple years.
Note, on the BB most or all of the Javascript settin
Has anyone implemented a submit action from a BlackBerry device?
I just need for a BlackBerry user to answer a yes/no type message and
have it submit a form I can fire the workload from.
I tried setting up a HTML message per the manual but it doesn't work.
The incoming record shows "
Hi All
I need some info on Aeroprise. I worked with Aeroprise a few years ago
but I can't remember how or what it did with character menu fields.
Questions
1/. Can character menu data be ported/included on fields that have menus?
2/. If character menus can be ported, how would it work for CT
Hi All
I worked with Aeroprise a few years back and I remember selecting the
fields I wanted to be displayed.
What I don't remember is... "if and how" character menu data associated to
the selected fields got ported over.
Questions
1/. Can character menu data be ported/included on fields that
imezone settings
related to Web Services?
We are not using the Preference Server option on login... but I have
been testing different user using different User preference server
settings but timestamp is still on hour off
If I chose AST (Atlantic Saving Time = GMT-4) in my User tool setting,
th
will showing correctly on the Blackberry... but the
Windows User client shows the wrong timestamp.
Thanks... dave
Ps: sorry for one day response... I am a digester
--
Date:Tue, 26 Sep 2006 12:40:03 -0400
From:Carey Matthew Black <[EMAIL PROTECTED]&g
David Chan
-
Date:Mon, 25 Sep 2006 12:41:31 -0700
From:"McKenzie, James J C-E LCMC HQISEC/L3"
<[EMAIL PROTECTED]>
Subject: Re: Remedy/Blackberry interface - timestamp one hour off
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understand
this format, some or all
AIL PROTECTED]>
Subject: Re: Remedy/Blackberry interface - timestamp one hour off
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Dave:
What
Title: RE: Remedy/Blackberry interface - timestamp one hour off
**
Dave:
What timezone is your server set to?
James Mckenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Chan
Sent: Monday, September 25
Hi All
We are testing a Remedy Rim Blackberry interface using RIM BES/MDS server
setup through Remedy webservice. All our Remedy timestamp are appearing
one hour ahead on the Blackberry... which might seem to be timezone or
daylight savings time related.
We did notice that the web service
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