Hello everyone,
Sure someone has come across this before and found some quick and effecient
way of doing it.
Need to replace the company logo on the banner on a large number of forms.
Found a utility on support web which either removes/replaces the image in the
banner but bails
**
I have an Open window action in a workflow which opens a new dialog over
mid-tier. Now my concern is that the user can still access the parent
form (window) and do changes when actually the user is suppose to be
working on the dialog opened. Is there anyway this can be restricted
i.e. the user
I no longer work for the company where that situation existed. I'm estatic to
hear about the new feature where you can pull the logs locally.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED] 04/28/08 10:44 PM
** One
I added the mid tier ip address as well as 127.0.0.1 just in case.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roney Varghese
Sent: Monday, April 28, 2008 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: IIS remoteuser for
I think the key you hit upon is the word dialog. It is possible that
the Open Window action on the active link is set to something other than
Dialog and has a Target Location of New, in which case it just opens
a new window with both remaining editable.
From: Action Request System discussion
Look through - BMC Remedy Action Request System 7.1.00 Integrating with
Plug-ins and Third-Party Products manual and choose the method that works best
for your company/skills.
http://documents.bmc.com/supportu/documents/93/94/69394/69394.pdf
You will need a support ID to see the document. If
Anesh
That should be the out-of-the-box behavior with dialogs on the Mid Tier. If
a new window is opened as a dialog, the parent Mid-Tier window cannot be
accessed until the dialog window has been closed. Do you see different
behavior?
David Sanders
Remedy Solution Architect
Enterprise
Hi List
I have a funny requirement and I am seeking some help to make it easier.Here
my requirement goes..
I have 6-7 display only forms. I have a main Regular form
My requirement is that I need to traverse through those display only field
and come back to my Main from collecting all the input
Hi Listers
Got a new one on me
I am having some problems moving work from a development server to test
servers and am looking for some advice as I have never seen this before
I have raised an issue with BMC but have no response as yet. I have
alos combed through all the manuals,
Matt,
We do this all of the time and it takes you directly to the form after
logging in (ARS 7.0.1P5, MSSQL 2005). If there is something wrong with
your URL, you will get redirected back to the home page. Make sure your
ViewFormServlet parameters are all correct and that the form name is
In ARS v7.1, is there any way to limit who can view an Incident or
Problem, according to it's Operational Categorization...?
In other words, if an Incident has an Op Cat where tier 1 is Audit,
we'd like only certain users to be able to actually read or modify that
ticket.
We've thought about
Thanks for the reply Craig. The strange thing about this is that if you
login to the mid-tier first and then copy/paste the URL into the address
field, it will take you directly to the entry in the form. If you are
not logged in, you get taken to the login screen and then to the home
page after
Hi Ganga
The key to doing this is to open each of your input screens as a dialog and
to use the Window Open mappings to pass the values from the current form to
the next one. The fields from all previous input screens need to exist on
the next form to be opened (they can be hidden) so that
I'm going to dive in and learn everything I can about Data
Visualization, but I have one really quick question, are these fields
for Mid Tier use only? Would you normally use DV fields for people who
use the User Tool?
Thanks!
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
Too true
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, April 28, 2008 9:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative Access
There always were ways though, using attachment fields and
As they say Dan, truth hurts...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Monday, April 28, 2008 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Faq
I will get to updating the FAQ (netiquette) soonish.
Preserving the value in each window is ok David. I am more concerned about
closing the parent window once the child window is opened. Here which window
is to be opened is decided in runtime only .. Can you please focus on it ??
On Tue, Apr 29, 2008 at 6:50 PM, David Sanders
[EMAIL PROTECTED]
Ali,
Here is the link to Ali's latest and greatest tool.
http://www.buoyantsolutions.net/Download_Applications.html
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ali Musa
Sent: Sunday, April 20, 2008 12:21 AM
To:
It sounds like you are trying to do some sort of Input guide.
Off the top of my head I can think of 2 ways to do this
1. Put the logic for where to go in each form. This will require that
each DisplayOnly form have fields to hold the results of the other
forms.
2. Put your logic into 1 form
We had this problem for a LONG time with a release we were working
withafter extensive troubleshooting I determined that it was an issue
with two of our Filters that both had web service calls in them that the
import didn't seem to likeI found that if I imported everything in my
def except
What's the problem? You open the next windows by clicking a button to run
active links. Use the run-if qualification for the active links to
determine which one to run.
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award
You can always use a 'Normal Windows Open' (not Dialogs) and then send a
message back to the parent to tell it to close.
Robert Molenda
On Tue, Apr 29, 2008 at 6:44 AM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** It sounds like you are trying to do some sort of Input guide.
Off the top
Data Visualization fields can definitely be used in the User Tool.
However, the Mid-Tier has to be installed for the visualization field to
work.
Essentially, a visualization field is a view field displaying a HTML
page, where the HTML text is generated dynamically by a Java Module.
Regards,
Lisa,
DVF's are for use with Mid-Tier and User Tool users.
However, for them to work they require that you HAVE a Mid-Tier server
setup and configured (referenced) in your ARS server config.
I think the Integrating-710.pdf does a poor job of explaining this
relationship. The docs use the
Opening is OK. Mapping is also ok. Now I need to close the previous (Parent)
window.
I tried RUN PROCESS to send a event to parent form and I captured the event
in Parent from to close it. But by the time it sends the event the next
window is already opened so not closing the behind parent window.
I can't find this view button on my admin console on the user tool.
Exactly where is it?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, April 28, 2008 10:44 PM
To:
As I said - use a Close Window action in the same active link that performs
the Open Window action, after the Window Open action. The Close window
action will run on the current window, not the new one being opened.
AL - action 1 - open form 2
Action 2 - Close Window
Or
So far I have been getting the error on everything EXCEPT a new test form
I put on the server So I am coming to the conclusion that the error
is due to the current system being refreshed onto this box from another
one... we seem to have compounded the issue.
I am now importing by type,
Turn on ur plugin logs(fine) and let me know what auth error u see in
there?
Regards,
Roney Varghese
Sent from my iPhone
On Apr 29, 2008, at 7:12 AM, Pierson, Shawn [EMAIL PROTECTED]
wrote:
I added the mid tier ip address as well as 127.0.0.1 just in case.
-Original Message-
Log File tab -- right hand side of the server logs...
At least it is on my 7.1 system, I don't think it was in 7.0
On Tue, Apr 29, 2008 at 7:09 AM, Kemes, Lisa [EMAIL PROTECTED]
wrote:
** I can't find this view button on my admin console on the user tool.
Exactly where is it?
Lisa
You must also check whether the areasso plugin is running (see arplugin log
file) on the arsystem server.
- Original Message
From: Pierson, Shawn [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, April 29, 2008 7:42:45 AM
Subject: Re: IIS remoteuser for Single-Sign On
I added
I don't think so either. We have 7.0.1. :(
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Tuesday, April 29, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative Access
Listers,
I am cleaning up our modified Remedy Helpdesk application and
want to delete fields that were defined from the original application.
These would be any above the 23000 ID range. Providing there isn't
any related workflow, are there any concerns I should be aware of ?
Matt,
Have you modified the Login.jsp or any of the Javascript for the
Mid-Tier? (Maybe you killed the GOTO URL parameter value somewhere
along the way?)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process +
Actually there everything seems to be working ok. In the areasso.cfg file I
also have DEBUG-LOGGING: 1 so it will show everything, but I don't see where
it's even trying to use the sso plugin there after it loads areasso.cfg. It
does, however, show that it is trying to log me onto the system
Now that I think of it, our webmaster had to change the login.jsp to
match the company's look n' feel...I just restored the old login page
and the direct URLs work fine. The other page does have the GOTO field
in it, but something else must be missing. I'll dig around a bit.
Thanks!
-Matt
This can be done with Dynamic groups.
If I explain how to do it it will take many, many paragraphs :) But the basic
principle is the same as the very basic dynamic group workflow one would use
for anything.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C
Sorry, hit send too soon.
We did exactly this same thing for one company. Basically anyone could see
anyone else's tickets...UNLESS the case got categorized as a security issue.
Then it was locked down to just that one group using dynamic groups.
You could of course use them to limit
Tried this one and it is closing the parent window and not opening the child
one. AL log also stops after closing the parent window.
ACTL Checking Form1:OpenForm2 (0)
ACTL - Passed qualification -- perform if actions
ACTL 0: Close Window
ACTL /* Tue Apr 29 2008 20:41:49 */
ACTL Stop
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hello,
I was wondering if anybody tried to implement what I would call dynamic
fulfilment process for service requests.
What I
Cool -- thank you much for the pointer to dynamic groups... I'll
check 'em out.
bye for now -- thanks again!
John
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, April 29, 2008 11:06 AM
To:
Other than the loss of any data located in those fields, I would just say to
check your menus, results lists, indexes, and table field qualifications to
ensure that those fields aren't referenced there.
Rick
On Tue, Apr 29, 2008 at 7:51 AM, John Kovalcik [EMAIL PROTECTED]
wrote:
**
Listers,
That's what that active link is doing. It has one action (0) - Close
Window.
You need to add an action before this to Open the new window and map your
values across. The Close Window should be the 2nd action.
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
Hi All,
I have remedy admin tool 6.3 patch 24. Lately when I click on Active Links (to
list all the Active Links) it is timing out. While the network folks are
looking into it -
Is there anyway to increase the timeout value, for which Remedy Admin waits to
get the objects details back?
Jiri,
I can see the user name coming across successfully, but the authentication
string is basically nonsense. I assume it is some sort of encrypted value, but
without really understanding what it should look like, I'm not sure of what to
make of it. For example, I see it coming across like
We are using Help Desk 5.6/ARS7.1/email 7.1. A ticket was assigned to a
Group. Emails were sent to all the members of the group except one. It
was sent to the wrong person who is not a member of any Group. The
person who did not get the email has a login of btestin. He is a member
of the Group in
You are missing AREA Hub plugin, set that up with the areasso plugin
as the first plugin and then the AREA LDAP plugin. Restart ARS and you
should be good to go.
Regards,
Roney Varghese
Sent from my iPhone
On Apr 29, 2008, at 10:10 AM, Pierson, Shawn [EMAIL PROTECTED]
wrote:
Actually
Hey everyone,
The most wonder thing about Remedy ... (reminds me of Tigger) ... used
to be that you could slice and dice things any way that you wanted it.
Databases, platforms, user tools. Heck...I wonder how many higher
education sites bought Remedy just because there was a Macintosh
It's counterintuitive, but try it with the Close Window action running
before the Open Window action. I've seen that work.
Rick
On Tue, Apr 29, 2008 at 8:16 AM, Ganga Prasad [EMAIL PROTECTED] wrote:
** Tried this one and it is closing the parent window and not opening the
child one. AL log
++
Please Read The Disclaimer At The Bottom Of This Email
++
Shawn,
the authentication string is a token generated for the user session when the
user originally authenticates to the domain.
Revesing the IfActions Opens the form2 and do not closes Form1. Form1 is
closed only when From2 is closed.
ACTL Checking Form1:OpenForm2 (0)
ACTL - Passed qualification -- perform if actions
ACTL 0: Open Dialog
ACTLServer: localhost
ACTLSchema: Form2
ACTL
Mystikal Solutions is looking for candidates to fill a full-time, permanent
position in Charleston, SC for an experienced Remedy administrator/developer.
In short, we're looking for folks with at least 2 years of Remedy experience,
experience with Remedy 7.X, and the ability to gain a security
Hello listers,
Is there a way to specify the location of where the mid-tier stores the
localized persistent cache? It is currently defaulted to Mid-Tier
installation folder\cache. I noticed an option in the config.properties
file called arsystem.ehcache.midTierCacheDir, but wasn't sure. Any
Jiri, is another term for the token an NTLM hash? Just curious.
Shawn, unless I have this wrong, in the context of Remedy authentication, I
belive what you are getting from your SSO in the AuthString parameter would
correspond to the 4th field on the OOB login screen (Authentication).
Just received confirmation from Remedy Support that what I questioned below
is the flag/parameter to change for specifying the localized cache path.
On Tue, Apr 29, 2008 at 10:41 AM, Jon Chau [EMAIL PROTECTED] wrote:
Hello listers,
Is there a way to specify the location of where the mid-tier
Hello All,
To run reports in ITSM 7.0.1, our users open the Report Console - however
when executing a report thru the Report Console for the first time the user
received an error. To fix the error, I have been going into the
Administrative Console of Windows, adding the User DSN by
Not working Rik. Its closing and then STOPS !!
ARS 7.0
Customized Appl.
On Tue, Apr 29, 2008 at 9:37 PM, Rick Cook [EMAIL PROTECTED] wrote:
** It's counterintuitive, but try it with the Close Window action running
before the Open Window action. I've seen that work.
Rick
On Tue, Apr 29,
The User Tool installation _should_ have created the ODBC DSN with
minimal configuration on each Windows desktop. Then if you create AR
System User Preference records for all of your users (we create them
with a custom filter) you can set the report server name AND PORT, and
ODBC Use Underscores
I don't know if you specified what version ARS Server (including db and
OS platform) you are using (if you did and I missed it sorry)
ARS Version - ?
OS - ?
db- ?
Fred
From: Action Request System discussion list(ARSList)
Running ARS 6.3 Patch 20 with HelpDesk 6 on Solaris 10 with remote
oracle 10gr2 database. Running Mid-Tier 6.3 patch 23 on Windows 2003
server with IIS6.
We are looking to make some changes to login.jsp, logout.jsp, etc...in
order to add some corporate branding to our Mid-Tier. For those
The install created the DSN automatically. We do not have preferences set
for any of the users. So I should have configure the server preference
options and this would manage the login process without manually adding the
User
DSN?
In a message dated 4/29/2008 11:48:29 A.M. Pacific
Fred, I missed the whole detail. Here it is..
ARS : 7.0
OS : Windows XP SP2
DB : IBMDB2 ( I need to implement in Oracle in Real Field. I am trying
local DB2)
No ITSM, Cutomised Application
On Wed, Apr 30, 2008 at 12:28 AM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** I don't know if you
Is the user that is trying to use the report console and the user under whom
the AR User tool was installed the same?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Tuesday, April 29, 2008 2:40 PM
I have a form that opens in less then 2 seconds when I use the Remedy 6.3
client. However, when I use the Remedy 7.1 client it takes 7.5 seconds. There
are multiple API calls called /+EXP (ARExport) that is taking 3.5 seconds total.
From the looks of the log files it is using this call instead
Arsystem 7.1, MT 7.1, tomcat 5.5, sql server 2k5, windows 2k3
I have two menus, one for Department and one for Program.
I have the Program menu set up so that it only shows entries based on
what shows up in Department. So, my qualification on Program is:
( 'Status' = Active) AND (
Which patch of the 7.1 User Tool? Patch 001 or 002 was supposed to have
fixed a problem with not reading the local form cache - I know it is
fixed by patch 002.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
I always used Dreamweaver to modify login.jsp when I had to.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hale, Greg
Sent: Tuesday, April 29, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Modifying login.jsp - what
No patch for the Remedy 7.1 User Tool. I will download the latest User Patch
and give it a try.
Rick
strauss [EMAIL PROTECTED] 4/29/2008 1:40 PM
Which patch of the 7.1 User Tool? Patch 001 or 002 was supposed to have fixed
a problem with not reading the local form cache - I know it is
Greg:
I personally use TextPad (http://www.textpad.com/).
--Phil
- Original Message
From: Hale, Greg [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, April 29, 2008 12:01:51 PM
Subject: Modifying login.jsp - what application to use?
**
Running ARS 6.3 Patch 20 with HelpDesk
Arsystem 7.1, MT 7.1, tomcat 5.5, sql server 2k5, windows 2k3
I'm getting this weird error below whenever one of my forms loads. Has
anyone seen it before? The form stops loading at the point that error is
encountered.
Caught exception :'mHaveVisualCharacteristics' is null or not an object
Hey Frex-
Not sure if you'd gotten a response I missed, but as far as I know (and I did
this myself for a ton of forms) there is no universal place you can do it for
forms visible on the client. I believe you can do some css to do it on the web
however.
Chris
Um, it just started working. I guess it must have been some kind of
weird caching, even though I had told the server to re-cache no less
than 5 times.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best
Davin,
You gave me some ideas, although I still haven't resolved the issue.
Currently, we are authenticating against AD for the username and
passwords. We have multiple ways people can log into the system, and we
want the User Tool to allow people to authenticate with their domain
password,
It depends how much you need to change. For what I've done, notepad,
vi, emacs, or wordpad are sufficient. My concern with editing jsp pages
in some of the tools like FrontPage is that it could potentially modify
things that shouldn't be changed.
From: Action Request System discussion
Try deleting the cache on your browser too.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 29, 2008 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu in Mid-Tier acting differently than in WUT
**
Gary,
I would suggest that you turn on SQL logging (on the ARS server) and
trap the SQL that is being issued by the two clients.
We recently (this past weekend) think we have identified a bug in the
v7.1 patch 2 Mid-tier with respect to SQL menus using field
references. Maybe the bug also
You mostly have access to more work!
Good luck ..
Susan
On Tue, Apr 29, 2008 at 3:14 PM, Kathy Morris [EMAIL PROTECTED]
wrote:
** Finally - they are going to open up access - the person thought if I
had access to prod somehow I would have access to this glorious enterprise -
(oh brother)
Thank Scott, I did tried many combinations, but haven't thought about
that IT WORKS :-) thank again.
AF
On Tue, Apr 29, 2008 at 4:59 PM, Scott Parrish [EMAIL PROTECTED]
wrote:
**
It will work in an active link, but you don't need the @@: because the
command isn't running on the
Bruce, if you can, check the recent archives for info I posted on this.
I'll be glad to fill in details as you might ask.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, April 29, 2008 3:44 PM
To:
Yes - this is a natural usage of Kinetic Request.
Do people on ARSList want a live open demo? WebEx? If so - let me know and I
will schedule it.
(The below is all done through configuration -- not ARS development)
Basically - you create a form.
Then you create tasks that are tied to that form.
David,
Sorry I missed out on some more info. Yes when the Dialog opens the
parent window cannot be accessed. The scenario I have is a dialog is
opened and parent form is inaccessible now, but if there is another open
window opening a form from the dialog then the pervious parent form
becomes
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