Dynamic Group Updation

Hi All, We have a home grown helpdesk application with huge number of tickets. We are now introducing the dynamic group data restriction in the main helpdesk ticket form, since most of our customers require data restriction. We are introducing this at a very later stage, where we have already

AW: Dynamic Group Updation

perhaps you've forgotten to put semicolons around the groupid The value in a dynamic group field should look like this ;1234; Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj Gesendet:

Re: Dynamic Group Updation

Yes I added it. But stil not getting recognised as a Remedy Group in the front end. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, January 08,

Application-Query-Delete-Entry

Hi Friends, I am facing problem with 'Application-Query-Delete-Entry' process. I have written this action like this: Application-Query-Delete-Entry KP_UserApplicationForm 'chkBoxApplicationStatus' = Delete to delete all the record for which 'chkBoxApplicationStatus' = Delete. while running on

Application Query Delete Entry

Hi Friends, I am facing problem with 'Application-Query-Delete-Entry' process. I have written this action like this: Application-Query-Delete-Entry KP_UserApplicationForm 'chkBoxApplicationStatus' = Delete to delete all the record for which 'chkBoxApplicationStatus' = Delete. while running on

Re: Application Query Delete Entry

Turn on SQL logging on as well. It is probably failing there, and this will tell you why. Also, I would try using a numeric value for the expression: 'chkBoxApplicationStatus' = 0 (or whatever the value is for Delete) Steve On Jan 8, 6:27 am, Kaushal Pandya kaushal.coold...@gmail.com wrote:

Re: Active Link works on dev; not on prod

My question exactly. I thought the same thing, but would have to test. If they don't work (and I would never rely on LASTCOUNT) I would take the table field qualification and simply build a SQL Count statement to return the number of matching records. It would be safer, especially if the User

Re: Application Query Delete Entry

Review the run process documentation esp. relating to Active Links. You will need to prefix the command with @@: so that it runs on the server. This is also abundantly documented in this arslist. Cheers Ben Chernys www.softwaretoolhouse.com _ From: Action Request System discussion

AW: Application Query Delete Entry

If you're using this in an AL you must precede the command with @@: The AL runs on the client and try's to start an executable file named Application-Query-Delete-Entry. -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im

Re: Application Query Delete Entry

Hi friends, thanks for your help... @@ has solved my problem. Thanks folks for you help once again. - Kaushal. On Jan 8, 5:15 pm, Conny Martin conny.mar...@t-systems.com wrote: If you're using this in an AL you must precede the command with @@: The AL runs on the client and try's to start an

Re: Application Query Delete Entry

Huh...didn't even notice the Log stating ACTLjust assumed filters. The documentation flags Application-Query-Delete-Entry as Filter only, and not Active Links. Does the lack of a checkbox mean it will work but isn't supported? Or is this just another example of bad documentation? For the

AW: Application Query Delete Entry

I think there is no problem with performance. The only API-Call which you'll see is an ARExecuteProcessForActivelink. From then on all is running within the server. -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag

Re: Application Query Delete Entry

But won't this process, because it is initiated from the client-end, force the client to wait until the whole thing is completed? Or will the API-Call just trigger and then return as a completed process to the client? I don't use client-side Run Processes much, so haven't explored their impact.

AW: Application Query Delete Entry

If you're using Run Process regardless if filter or AL, it's always fire and forget. The process is started and the workflow isn't waiting for any response. If you're doing a Set-Field $PROCESS$, the workflow will wait for a response. Kind Regards Conny -Ursprüngliche Nachricht- Von:

Re: Active Link works on dev; not on prod

Gary, Actually ...there is a difference between COLCOUNT and a ROWCOUNT function. REF: BasicGuide-630.2006.05.09.pdf Pg 647 COLCOUNT (column) or (table) snip For a table or results list field, returns the total number of rows. For a column field, returns the total number of non-NULL rows in

Re: Active Link works on dev; not on prod

Carey, I understand what you are saying, but either way you use colcount, it's still counting rows, not columns. That's what my point was, colcount is not something I would have ever looked at by its name and though, Oh, I'll bet this function will count the number of rows. Gary -Original

SQL Table name for CTM:Support Group

Sorry, no access to SQL right now but looking for the Table name in SQL. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: SQL Table name for CTM:Support Group

Try T558 Drew Sorry, no access to SQL right now but looking for the Table name in SQL. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where

Re: SQL Table name for CTM:Support Group

Steve, The only way to find out is if you have access to query the DB. The query to find out the table schema id would be select schemaid from arschema where name = 'CTM:Support Group'; Prefix this schemaid with T to get the table name.. If however you intend to get the table name so you can

Re: Active Link works on dev; not on prod

So the Remedy function COLCOUNT() has no bearing if the table field is chunked? I distinctly remember having some issue with something similar in the past but not sure if it was with COLCOUNT() or something else.. Or maybe it was a limitation of that version?? Joe   Carey, I understand what

Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

When is 7.5 supposed to be released? I know it is in open beta now. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman Mission Systems) Sent: Wednesday, January 07, 2009

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

Really? I should thing they'd get 7.0 out of beta first? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, January 08, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re:

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

I couldn't tell if that was a dig or serious...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 08, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: Re: Possibly spam: Re: Doug Mueller Presenting at

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

ARS 7.0 was released in May 2006 ARS 7.1 was released in August 2007 We have been using ARS 7.1 for 6 months in production with no problems (We went from 6.3 to 7.1 and skipped 7.0) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer,

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

** a well deserved dig...I discover new remedisms everyday... Bruce Sisk BFS Enterprises -Original Message- From: LJ Longwing Sent: Jan 8, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the

Sybase Database Connections

We are going to run 3 Sybase databases in our new ARS environment. There are two ARS hosts running 7.1p3 on Solaris 9. I am trying to figure out how ARS handles database connections from the point of a failover situation. Our Sybase interface file has all three database hosts defined, wth the

Re: Sybase Database Connections

Frank, Get in a huddle with your DBA over this. My understanding is that when database 1 fails, database 2 becomes the primary and stays the primary until some event happens to reset the system back to your original configuration. However, there are a number of configurations you and your

Re: Survey Link in Email (UNCLASSIFIED)

Thanks Leonard I tried this and that works great to remove the link but it seems to be a global notification because it removes the link for all notifications on INC, TSK and CHG notifications which I need. I wander if there is a way to disable the web url for just the survey. Maybe we

Re: Active Link works on dev; not on prod

Hello everyone, We have an issue when scheduling a billing archive job through the CMDB. The scheduled job is not triggering to run at the scheduled time which causes us billing issues. What we are doing is rebooting the server and then rescheduling the job and then it runs fine. Has anyone

Data Archiving

Hi All, Can someone suggest which will be the best approach of Data Archiving in Remedy or is it good to user some other Tools for storing the data like ticket details,attachment details? Regards Amey Bhosale Remedy Application Developer J . P. Morgan Services India Pvt. Ltd

Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

If all goes as currently expected, AR System 7.5.00 will be generally available prior to this RUG. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not

Scheduling Monthly Billing Archive

Hello everyone, We have an issue when scheduling a billing archive job through the CMDB. The scheduled job is not triggering to run at the scheduled time which causes us billing issues. What we are doing is rebooting the server and then rescheduling the job and then it runs fine. Has anyone

Re: Data Archiving

Remedy allows for archiving each form. You can archive to an archive form and delete from original or keep it in the original. Archiving is a tab of the form property. Gary Shoemaker However beautiful the strategy, you should occasionally look at the results.

Re: Data Archiving

Actually there are many many options which are available - choosing the correct / best method depends on the data access and Data retention requirements - can you share those? Robert On Thu, Jan 8, 2009 at 8:53 AM, AMEY BHOSALE ameyb...@gmail.com wrote: Hi All, Can someone suggest which will

only a window of a form

Hello Listers, when a user open the form A I need to stop the possibility that the user could open a second window of the form A. Does anyone have any thoughts or suggestions? Thanks in advance Best Regards Daniele

Re: only a window of a form

Daniele, You could hide the form from being opened via the form list (Make form permissions Hide). Only allow its opening as a dialog (i.e. a button that fires an Active Link Open Window action). Windows will keep the dialog in front, effectively preventing additional windows from being

Re: only a window of a form

You might create a global integer field that counts the opened instances of the form. On open, if global_field = 1, display an error message and close the window, otherwise increase global_field by 1. On close, decrease global_field. I'm not sure if this works, but it might be worth a try.

Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

So there is going to be a 2009 RUG after all? There were rumors flying on the list a couple of days ago that there wasn't going to be one? Or does this mean that 7.5 would be released prior to the 2010 RUG? :-) Joe From: Easter, David david_eas...@bmc.com

Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

I believe David is speaking of the SDRUG From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, January 08, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Doug Mueller Presenting at SDRUG

Re: Scheduling Monthly Billing Archive

What really is the method you are using for scheduling? Is it Time based as in an Escalation or is it Event/Action based? Depending on that you might want to take an Escalation log or Filter or AL log if its Event/Action based and check on what is happening and preventing your schedule from

Re: only a window of a form

Create a Global field that sets the opening of that form to some value and check the presense or absence of that value when an attempt is made to open the form. Joe From: Daniele B. from Italy daniele.barsoc...@alice.it To: arslist@ARSLIST.ORG Sent: Thursday,

Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

I believe David is speaking of the SDRUG Correct. RUG != UserWorld. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: only a window of a form

Daniele, It is hard to know what options you have without knowing what version of AR System your using. However, you might be able to use an Events to do this. On window open you can send an event to all other windows. Send in that event the current form name and Window ID. If there is already

Re: only a window of a form

Hi Rick, I've just hidden the form from being opened via the form list and unfortunately i can't open as a dialog; I need to open as submit. Other advices? TIA Daniele ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

FYI, below is the official statement on the issue. It was an E-mail sent out to folks who signed up for UserWorld 2008. I will post this, but I have no further information on the topic so please do not question me on things like Why weren't non-participants notified?, Why isn't this posted on

Re: only a window of a form

Hi Thilo, I like your idea. I've never create a global_field, can you give me more information about this way? Many thanks Daniele ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

David, Why weren't non-participants notified? just kidding Thank you for the notification to the list...it's truly appreciated. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 08, 2009 11:12 AM To:

Re: only a window of a form

In your Open Window action, you can choose the window type from a pull down list. You will also need to add a button to allow the user to Submit the record (disable the Save button). Rick - Original Message - From: Daniele B. from Italy daniele.barsoc...@alice.it Newsgroups:

Re: only a window of a form

Daniele, To create a global field make sure that the field ID of that field is in the range 100 to 199. The Admin tool will warn you that you are using an ID within the reserved range, ignore that warning and go ahead and save the form. Global fields do not save the value to the

Question: Consolidated group notifications

Hi list! We are currently using AR Server 7.0.03 patch 006. I was wondering if there's a way to configure group notifications to use a single email address (distribution list) rather than sending individual email messages to each group member. Can this be done via configuration or would it

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

FYI ... I had paid for UserWorld 2008 but I have not received the email described below. Susan On Thu, Jan 8, 2009 at 12:12 PM, Easter, David david_eas...@bmc.com wrote: ** FYI, below is the official statement on the issue. It was an E-mail sent out to folks who signed up for UserWorld 2008.

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Susan, I was also signed up for User World 2008 and never received the attached information concerning User World 2009. Our company has cut back on a lot of things. However training is not one of them. They completely understand the need to keep folks current. For me User World is

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

I'd like to third this. I was never notified of BMC UserWorld 2009 being cancelled, except through the ARSList. My company too has money set aside for training and it is disappointing that we won't have this conference available, especially since BMC sales seems to have lost interest in

Mid-level Remedy developer needed in the DC area.

Hello, Dev Technology is looking for a Remedy Developer to add to our team on a Gov't contract downtown Washington, DC. Needs to be a US Citizen, must be able to get a clearance (equiv to a secret). All On-Site work. Would like some ITSM experience, but not required. We are expecting to

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

David, I think the BUW as education angle was underestimated by BMC. How can we evangelize the new BMC stuff to our own companies if we don't get to see it and talk to the engineers? I think this decision was hasty and shortsighted. Rick Sent from my Verizon Wireless BlackBerry

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Exactly.. Instead of assuming that companies/customers will not patronize the event, they could have distributed an email opinion poll to its customers to get a feel of: 1) Whether they are willing to attend 2) Willing to attend and have the necessary financial resources allocated by the

Re: Mid-level Remedy developer needed in the DC area.

Mike, I attached my resume.  I do not live in the DC area but would be interested in discussing this position. Dan Thomas 609.261.1732 From: michael campbell soup...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 8, 2009 3:34:20 PM Subject:

Re: Question: Consolidated group notifications

You can create a dummy user with the distribution list as it's email address. Then put this user in the group that you want to notify. But I guess you also want the other people to be in that group as well so they can access the record as a member of the assignee group, but then they would get

Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

That is great news! We were hoping to get a sneak peak and some details as to when it will be release when Doug is here confessionwe haven't had time to look at the beta/confession. We look forward to seeing you Doug and the rest of the BMC folk in a few weeks, it has been a long time since we

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

This decision is evidence thay they are still seeing their customers through the BMC glasses rather than the Remedy ones. I would have thought they had learned the difference by now. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Joe DeSouza

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Well... if there was enough time, we could have all descended on the SDRUG ;) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, January 08, 2009 3:25 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

Ouch! However I must admit we don't just run the latest server patch on a whim to see if it fixes our issue anymore. Granted this not best practice (before days of config/change management) but there was a certain trust in the patches that has since faded. Jason On Thu, Jan 8, 2009 at 7:53 AM,

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

In all fairness, perhaps BMC probably doesn't have the resources to host such an event this year? They just laid off hundreds of employees across the board. Events like this take man-hours to organize that BMC probably thinks might be put to more profitable tasks, like fixing bugs in their

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

I'm disappointed, but alarmingly I also find I'm not surprised. Since these are my education dollars allotment I am at least thankful they are letting us know early so that if we want to pursue another education direction we can plan that. Lost those dollars last year. We'll have to step up our

Loading Operational/Product Categories into ITSM V7

Hi All, We are searching for ways to load to Operational/Product Categories into ITSM V7. We have had problems with Data Management Tool so we are looking for other options. Has anybody ever imported Ope/Prod categories into V7 with the help of other options? I thought of loading manually but I

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Yea but its not like they are paying 100% of the cost by themselves. They get partly sponsored by third party vendors, we pay our bit if we are to attend. And in the end whatever the deficit is could be seen as money spent towards marketing which they have to anyways to keep their product like

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

lol Events like this take man-hours to organize that BMC probably thinks might be put to more profitable tasks, like fixing bugs in their current offerings and testing their new offerings. ___ UNSUBSCRIBE or access

Re: Loading Operational/Product Categories into ITSM V7

What problems did you have with the DM tools? With a few tweaks I was able to use even the beta version of it before the full release of that tool. The full release I hear works pretty good with a few issues that aren't really show stoppers. Few customizations to the code and you can get it to

Re: Loading Operational/Product Categories into ITSM V7

Effective Technology's data load tool is very good at that. Rick --Original Message-- From: SPrasad Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Loading Operational/Product Categories into ITSM V7 Sent: Jan 8, 2009

How to create many entries in Remedy form at a time from C# code?

How to create many entries in Remedy form at a time from C# code? I need to create many entries in Remedy form which is on customer's Remedy server (note: I cannot use Remedy Administrator). Similar like SQL server bulk insert. Is there any such command or functions? If not, the only way is

Chicago SUPER mid-west RUG

Susan, lets plan on maybe expanding your mid-west rug in chicago into a couple day deal. I think I can get RMI Solutions to do some training and I might be able to get a couple sponsors to pay for that training. I understand why BMC made the decision they did, but I think we can still get

Re: Broken RKM after Mid Tier patch

Not sure if you got an answer to this, but you got to move all the jar files containing common classes to the common folder that tomcat uses. Let me know if you still need help on this one Cheers Joe From: Jason Miller jason.mil...@gmail.com To:

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Marketing and sales organizations are normally substantial organizations with big budgets. Not surprisingly, many CEOs come in fact from marketing and sales. However, I would like to speculate that a conference where you actually have customers interacting with product managers demoing the new

Two SLAs are attached into incidents

Hi, Sometimes i am receiving 302 error when i assign calls to a specific assignee group. I compared the incident which saved without error and with error and the difference i could understand is Incident without error - Only one SLA is attached and that SLA is the correct one defined for this

Re: Broken RKM after Mid Tier patch

Thanks Joe! I was copying instead of moving the files to the common folder. Once I deleted the originals all was well. Jason On Thu, Jan 8, 2009 at 2:07 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Not sure if you got an answer to this, but you got to move all the jar files containing

Re: Chicago SUPER mid-west RUG

I think we're on our way. I believe I may have a basic sponsor lined up, don't want to publish until there is a commitment but I'm confident. I was thinking more like March and you won't see much green here then ! Anyone have ideas please send them to me at suzanpal...@gmail.com or

Re: Broken RKM after Mid Tier patch

Yup they can't be in both the places.. you either move or rename the original after copying which is generally what I do so when you upgrade you know exactly which files will offend the tomcat server. Cheers Joe From: Jason Miller jason.mil...@gmail.com To:

Re: Loading Operational/Product Categories into ITSM V7

I have worked with the Effective Tech tool...works pretty good. -Original Message- From: Rick Cook remedyr...@gmail.com Sent: Jan 8, 2009 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Loading Operational/Product Categories into ITSM V7 Effective Technology's data load tool is very good at

Respuesta automatica de Ruben Arellano

Entre el 10 de Diciembre y el 12 de Enero estare disfrutando mi periodo vacacional. Cualquier requerimiento puedes contactar a Esther Salem(e...@djcs.com.ve) Este mensaje no esta siendo reenviado ___ UNSUBSCRIBE or

FW: Message on Approval Console

Hello Support, Any updates on the same? Please feel free to ask if any other input is required from my side? Thanks Regards Sucharita -Original Message- From: ssinghal [mailto:sucharita.sing...@st.com] Sent: Thursday, January 08, 2009 10:38 AM To: 'Action Request System discussion