Re: Q: Process Timeout Limit v7x
Craig: I've seen long processes lock up threads in the AR Server, creating bottlenecks for other Remedy users. Is this need anything that could be re-architected into something like this: Process 1: Gather Required Data into temporary file - do not wait for process to complete Process 2: keep checking to see if temporary file is finished creating Process 3: Process Data from temporary file Just a Thought, --Phil PS: I've never heard of setting the process timeout higher than 60 seconds, to answer your question directly. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Friday, November 06, 2009 19:38 To: arslist@ARSLIST.ORG Subject: Q: Process Timeout Limit v7x ** All, When setting the process timeout limit in the administration tool, the maximum value is 60 seconds in v7.01. We're performing reporting and transmission processes that sometimes take longer than that. Does anyone know of a way to increase that limit or has this limit been increased in later versions? I know we could increase the Set-Process-Timeout value directly in the ar.cfg file but I would expect that to get overwritten the next time we make changes in the administrator tool (it still shows 60 even if it is set to 120 in ar.cfg). It would be great if you could specify a timeout value when you spawn a process but since it's a single setting, we're fine with increasing it overall if it works and we can make it stick. //SIGNED// Craig Carter Information Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Ports and Queues - Thread Settings ?
Hi Raj, There is no easy and straight answer to find the optimum number of threads. It is different for each app and environment. You need to start with a min number of threads and increase one or two at a time till you find the number which fits perfectly to your environment. Use api and thread logs to do analysis and fine tuning. There is a remedy performace tuning: Optimization and trouble shooting guide where you can get more details. As per that manual An optimal minimum thread count is typically 1 to 2 times the number of server CPUs. The more CPUs that are available to the AR System server, the fewer number of minimum threads are needed. Thanks, Vamsi On Nov 8, 7:42 pm, Raj ravi6...@gmail.com wrote: Hello All, Was wondering, where to find more information on optimum thread value settings/dependency in the ports and queue tab of server information ? Our production server is crashing, so just as a debugging/ troubleshooting aspect trying to make sure that the thread values are properly set. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Create Date components using VIEW Forms
Remedy stores all Date/Time values in the database as numbers. Since you are
using Oracle you can add the following functions to your Oracle db and
reference them in your view (not both functions will automatically handle the
Daylight savings time change if your timezone needs it).
CREATE OR REPLACE FUNCTION FROM_EPOCH (secs IN NUMBER)
RETURN DATE
IS
lDate DATE;
BEGIN
lDate := (From_TZ((TO_DATE('01/01/1970', 'dd/mm/')+(secs/86400)),'GMT') AT
TIME ZONE 'US/Central');
RETURN lDate;
END From_Epoch;
/
CREATE OR REPLACE FUNCTION TO_EPOCH (lDate IN DATE)
RETURN NUMBER
IS
Seconds NUMBER;
dte1 TIMESTAMP;
dte2 TIMESTAMP;
BEGIN
dte1 := new_time(lDate, to_char( from_tz(cast (lDate as timestamp),
'US/Central'),'TZD'),'GMT');
dte2 := TO_TIMESTAMP_TZ('01/01/1970 '|| TZ_Offset('Greenwich'), 'MM/DD/
TZH:TZM');
Seconds := (((dte1-0) - (dte2-0)) * 86400);
RETURN Seconds;
END To_Epoch;
/
Change the 'US/Central' value to the correct Oracle timezone that your Remedy
server is using. In your view use to TO_EPOCH function to convert the Oracle
date to a Remedy number value. In the form definition create a Date/Time field
and manually put the DATE_HIRED value in the database field value and Remedy
will display the date correctly.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK
Sent: Monday, November 09, 2009 12:02 AM
To: arslist@ARSLIST.ORG
Subject: Create Date components using VIEW Forms
Hi Listers,
Please look into the following issue.
I created the following table in oracle (Manually).
CREATE TABLE MIGRATE_DATE ('EMP_LAN_ID' char(10), 'FIRST_NAME' char(10),
DATE_HIRED DATE);
Then i created view for the above table using the following SQL Syntax.
CREATE OR REPLACE FORCE VIEW MIGREATE_DATE_VIEW (ROW_NUM, EMP_LAN_ID,
FIRST_NAME, DATE_HIRED) as
SELECT ROW_NUM, FIRST_NAME, EMP_LAN_ID, DATE_HIRED
FROM
MIGREATE_DATE;
It created the view in the oracle db,
Now i am trying to create VIEW form using Developer Studio for the above
mentioned view, But when i create, it is showing only character and integer
fields (Except DATE Fields in the view form) in the VIEW form selection
(Developer Studio).
But if i try to put DATE Fields as character, then it is showing DATE_HIRED
as character field in the VIEW form (Developer Studio).
Please suggest me to achieve the above problem to create date fields in the
VIEW form using Developer Studio.
Best Regards,
Krishna B
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
[no subject]
I had a request to increase the number of attachments slots on CTM:Email System so support users can send more attachments at a time to customers. What I did was add two more slot to the CTM:Email System attachment pool and two more to the NTE:Notifier pool. I then modified these filters and ALs to send the attachments: FL - NTE:NTS:Email_200_Manual-NT - in the notify action selected the other 2 attachment fields FL - NTE:NTS:EmailNT_605_Attach-Log - updated the Description to include the other 2 attachments in the audit log AL - CTM:EMS:SendEmail_100_PNTS-E - added the other 2 attachment fields to the push action AL - INT:FNDHPD:EMS:SendEmail_151_PWLG - added the other 2 attachment fields to the push action AL - INT:FNDHPD:EMS:SendEmail_151_PHAT - added the other 2 attachment fields to the push action (left this AL disabled) Everything shows up in the audit logs and the work logs, but the attachments are not being added the the actual email. The references are there, meaning it says the attachment name in the email body, but no attachments, not even the one from the first attachment slot, which I never touched. Any ideas? Robert Fults Remedy d...@florida International University Email: rfu...@fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Ports and Queues - Thread Settings ?
Raj, AR Server crashing could also be due to a memory leak issue. Monitor the memory footprint of the arserver.exe process (windows)/arserverd (UNIX) to see if the memory footprint grows over time. Saby From: patchsk vamsi...@gmail.com To: arslist@ARSLIST.ORG Sent: Mon, November 9, 2009 9:28:33 AM Subject: Re: Ports and Queues - Thread Settings ? Hi Raj, There is no easy and straight answer to find the optimum number of threads. It is different for each app and environment. You need to start with a min number of threads and increase one or two at a time till you find the number which fits perfectly to your environment. Use api and thread logs to do analysis and fine tuning. There is a remedy performace tuning: Optimization and trouble shooting guide where you can get more details. As per that manual An optimal minimum thread count is typically 1 to 2 times the number of server CPUs. The more CPUs that are available to the AR System server, the fewer number of minimum threads are needed. Thanks, Vamsi On Nov 8, 7:42 pm, Raj ravi6...@gmail.com wrote: Hello All, Was wondering, where to find more information on optimum thread value settings/dependency in the ports and queue tab of server information ? Our production server is crashing, so just as a debugging/ troubleshooting aspect trying to make sure that the thread values are properly set. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Permissions TMS:Task
ars 7.1.0 Patch 007 Windows 2003 MS SQL 2005 Client UT 7.1.0 Patch 007 Windows XP last night I modified the reg on the server because the servers name was changed 2 years ago and it was not completed correctly. last month I tried to upgrade the server and I was unable to due to the miss match on the server name. after the reg changes (I modified all references to the old server name) I got an error with the server lic. This turns out was due to the fact that the server was taken from a Physical to a Virtual machine. I put a trial lic on to get me through to this morning however I am getting and error with all users that are not Administrators the error ARERR [353] You have no access to form : TMS:Task does anyone have an insight into this. I think a group is missing however I'm not sure. Duncan McFarlane ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
[no subject]
Issue seems to be specifically with the Outlook 2007 client. Everything seems to be working fine on the web and with every other email account I sent my test messages to. Anyone run into this before? Could be an issue since we are a Microsoft house and most users are using Outlook here. Robert Fults Remedy d...@florida International University Email: rfu...@fiu.edu From: Robert Fults Sent: Monday, November 09, 2009 10:44 AM To: 'arslist@ARSLIST.ORG'; 'herd-dispa...@lists.stanford.edu' Subject: I had a request to increase the number of attachments slots on CTM:Email System so support users can send more attachments at a time to customers. What I did was add two more slot to the CTM:Email System attachment pool and two more to the NTE:Notifier pool. I then modified these filters and ALs to send the attachments: FL - NTE:NTS:Email_200_Manual-NT - in the notify action selected the other 2 attachment fields FL - NTE:NTS:EmailNT_605_Attach-Log - updated the Description to include the other 2 attachments in the audit log AL - CTM:EMS:SendEmail_100_PNTS-E - added the other 2 attachment fields to the push action AL - INT:FNDHPD:EMS:SendEmail_151_PWLG - added the other 2 attachment fields to the push action AL - INT:FNDHPD:EMS:SendEmail_151_PHAT - added the other 2 attachment fields to the push action (left this AL disabled) Everything shows up in the audit logs and the work logs, but the attachments are not being added the the actual email. The references are there, meaning it says the attachment name in the email body, but no attachments, not even the one from the first attachment slot, which I never touched. Any ideas? Robert Fults Remedy d...@florida International University Email: rfu...@fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Ports and Queues - Thread Settings ?
Why is it crashing? I doubt this is related to the thread setting unless you have them set so high that the footprint for each thread is exhausting the memory allocation range. Do you have a core file? If so, what is the stack trace in the core that caused the crash? What is the memory utilization at the time of the crash? What are the last entries in the filter, escalation, api, and arerror log files? What signal does armonitor.log show that arserverd exited with? Is a stack trace available in the arerror.log file? Axton Grams On Sun, Nov 8, 2009 at 9:42 PM, Raj ravi6...@gmail.com wrote: Hello All, Was wondering, where to find more information on optimum thread value settings/dependency in the ports and queue tab of server information ? Our production server is crashing, so just as a debugging/ troubleshooting aspect trying to make sure that the thread values are properly set. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Q: Process Timeout Limit v7x
You can fork the process, in which case your workflow will not wait on the completion of the forked process. This done using a run process action. In this way you are not bound to the timeout limits, but it may not fit your need. Axton Grams On Fri, Nov 6, 2009 at 6:37 PM, Craig Carter craig.car...@arpc.denver.af.mil wrote: ** All, When setting the process timeout limit in the administration tool, the maximum value is 60 seconds in v7.01. We’re performing reporting and transmission processes that sometimes take longer than that. Does anyone know of a way to increase that limit or has this limit been increased in later versions? I know we could increase the “Set-Process-Timeout” value directly in the ar.cfg file but I would expect that to get overwritten the next time we make changes in the administrator tool (it still shows 60 even if it is set to 120 in ar.cfg). It would be great if you could specify a timeout value when you spawn a process but since it’s a single setting, we’re fine with increasing it overall if it works and we can make it stick. //SIGNED// Craig Carter Information Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Error with remedy Administrator
Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer: ORA-03113: end-of-file on communication channel 390626 : Failure during SQL operation to the database (ARERR 552) im able to open the user tools, and im able to work from another machine with the administrator to this server thanks Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error with remedy Administrator
If you can run the admin tool and connect from another machine, try re- installing the admin tool on your pc. Make sure you run the same version and patch level that your server is at. James On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote: Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer: ORA-03113: end-of-file on communication channel 390626 : Failure during SQL operation to the database (ARERR 552) im able to open the user tools, and im able to work from another machine with the administrator to this server thanks Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error with remedy Administrator
I have seen that error in the RUT when I am about to run out of tablespace. Have you dba check and if need be increase. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, November 09, 2009 1:44 PM To: arslist@ARSLIST.ORG Subject: Error with remedy Administrator ** Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer: ORA-03113: end-of-file on communication channel 390626 : Failure during SQL operation to the database (ARERR 552) im able to open the user tools, and im able to work from another machine with the administrator to this server thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error with remedy Administrator
I replied, but I don't see it posted. Reinstall the admin tool with the same version and patch as your server. James On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote: Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer: ORA-03113: end-of-file on communication channel 390626 : Failure during SQL operation to the database (ARERR 552) im able to open the user tools, and im able to work from another machine with the administrator to this server thanks Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Difference in APP-Management and APP-Support for ITSM 6.3 and 7.0
Hello. Can anyone tell me the difference between APP-Management and APP-Support? In 6.3, the APP-Management permission would give you access to the Remedy Management Console, whereas APP-Support would only have the Support Console. (And what is the difference between these two consoles anyway) And I think that these permissions are outdated in 7.0 but not sure, can anyone elaborate? Sorry for the dumb questions but my mind has just been stalled (must be the weather) and would like a quick answer. Thanks. __ Looking for the perfect gift? Give the gift of Flickr! http://www.flickr.com/gift/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question about upgrading to ARS 7.5 on a Server group.
Hello Listers. I'm planning the upgrade for our server group from 7.1 P7 to 7.5 P3. This is how it looks (all Windows servers), running SQLServer 2005. ARS Server Group 00 ARS 1 (Admin Operation) ARS 2 (Non - Admin Operation) Midtier Group 00 Midtier 1 Midtier 2 SQL Server How I read Page 58 of the installation guide is that you need to these steps: 1. Stop ARS on the Non-Admin server (ARS 2) 2. Upgrade Admin server (ARS 1) with Upgrade option. 3. Upgrade ARS 2 with Server Group option. 4. Start ARS on ARS 2. Here is where I get confused. How do I update the Approval and Email engine. The guide states: - When upgrading components such as Approval Server and Email Engine, remove the associated server from the server group while performing the upgrade. To do this, clear the Server Group Member check box on the Server Information form, or modify the Server-Group-Member option in the ar.cfg[ar.conf] file. So when I DESELECT the 'Server Group Member' flag on ARS 2, that implies that the ARS is running on that server when i'm upgrading ARS 1, which contradicts the first step of stopping ARS on that server. Then when I upgrade ARS 2, I have to DESELECT the flag on ARS 1. Does that mean I reselect that flag on ARS 2 and select the Server Group option when I do the upgrade. Does that mean I need to stop ARS on ARS 1? -OR- Do NOT select Approval Server and email engine when I do my server group upgrade. Then DESELECT the Server Group flag on both servers and run the upgrade again on both servers selecting only Approval Server and Email engine the second time around? Unfortunately, I can't test this in our dev or uat enviroment because they are standalone servers. Anyone run through this scenario yet? Thanks Ed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WWRUG 2009
Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ar.conf entries for queues/threads missing
** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: ar.conf entries for queues/threads missing
ps -Lp process ID of arserverd will tell you the total number of threads in use by that process. Unfortunately it does not tell you which are fast and list. The only way I know of to tell how many of the threads are for fast and list servers is to run the system with the thread log turned on from startup (you get 1 line for each thread started). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Monday, November 09, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: ar.conf entries for queues/threads missing ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ar.conf entries for queues/threads missing
Hi,
If you turn on API-logging, you can soon sample enough data to determine
the number of queues.
Just look at the TID and the Queue tags in the log file. TID is the
Thread ID.
You have to parse out the stuff, and remove duplicates. If you are on
unix, it is not hard! It is possible that Excel can do the same thing...
Unix/Linux (someone will probably give me a even simpler solution to this
I am sure ;-) :
cut -b 8-24,46-65 arapi.log | sort | awk '($0!=p){print;p=$0;}'
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
**
Hello,
Today I went to update the number of queues I'm allocating for
escalations, and found out that my ar.conf file has no entries for ANY
queue! The server doesn't appear to be suffering any performance issues
right now, but I'm thinking this is a time bomb for my next restart.
Before I quot;doquot; anything, I'd like to see how many queues/threads
are actually running. There used to be a utility for older versions of
ARS that would tell you how many threads were running for each queue. A
couple of years ago, I tried it on my 7.1 server and remember it not
working right. Is there an updated utility for 7.1 that someone can point
me to? (any gurus out there want to whip something up?)
ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db)
Thanks,
Thad Esser
Remedy Developer
quot;Now... Just where did I put that cheese...?quot;
*IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed. If you are not the
intended recipient, you should delete this message and are hereby notified
that any disclosure, copying, or distribution of this message is strictly
prohibited. Nothing in this email, including any attachment, is intended
to be a legally binding signature. * _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- This message
has been checked by ESVA and is believed to be clean.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ar.conf entries for queues/threads missing
Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P. The thread log files (if enabled) will tell you how many fast/list you're running but that is only written out on restart, or thread allocation. I think the Server Statistics will tell you the total threads -- but not broken out by fast/list. Not sure of any utilities updated for 7.x ... Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Date: 11/09/2009 03:20 PM Subject: ar.conf entries for queues/threads missing Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Active link to check entry in table
Hello All, I'm currently trying to put together an active link that will spit out a warning message to change mgmt users to remind them to add a configuration item. I'm currently running ARS7.1 and ITSM 7.0.03 (Inc, Chg, Pbm). I would like the active link to check the Relationships table under change mgmt and if there are no entries for CIs associations, then spit out the warning message. The message should display when the change has been submitted for approval. What I've done is: created an AL that fires on Submit/Modify with the RunIf: ( 'z2TH_Assoc_Association' = $NULL$ ) AND ( 'Change Request Status' = Request For Authorization AND 'Change Request Status' Scheduled) Action 1: Message. Type=Warning. Text: don't forget to add a CI The problem is that the AL fires even if the CI has been associated. Can someone tell me where I can find documentation on creating an AL that checks a table entry? Thanks! Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Ports and Queues - Thread Settings ?
Hi, I agree with Axton. The crashes has probably nothing to do with the thread settings. On topic optimum number of threads, I still use a very old recommendation from Remedy: If more than 10% of the calls are queued, add more threads The API-log can be used to determine the number of times were there are no gaps between calls. For example as I have don in our RRR|Log product. The ratio between CPUs and Threads may or may not be valid. It might be true on ITSM, but all depends on where the bottleneck is. It may be the database that has too much to do, or it may be the filter-executions that take too much time. If you find degraded performance, and you have too many threads compared to your number of CPUs, I would try to add more CPUs. The optimum number of threads has nothing to do with the #CPUs, it is the other way around... Best Regards - Misi, RRR AB, http://rrr.se ps. Don't forget to come and talk to me in our booth at WWRUG in Las Vegas! ds. Hello All, Was wondering, where to find more information on optimum thread value settings/dependency in the ports and queue tab of server information ? Our production server is crashing, so just as a debugging/ troubleshooting aspect trying to make sure that the thread values are properly set. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Active link to check entry in table
Is the Association table being refreshed before you check for a value? You may want to add another AL that does a table refresh first. One way to verify this is to have the Change open with the Association table showing with a record in it (Refreshed), then save. If you get the error, I am not sure where else to look without diving into it some more. James On Nov 9, 5:26 pm, Martinez, Marcelo A marc...@cpchem.com wrote: Hello All, I'm currently trying to put together an active link that will spit out a warning message to change mgmt users to remind them to add a configuration item. I'm currently running ARS7.1 and ITSM 7.0.03 (Inc, Chg, Pbm). I would like the active link to check the Relationships table under change mgmt and if there are no entries for CIs associations, then spit out the warning message. The message should display when the change has been submitted for approval. What I've done is: created an AL that fires on Submit/Modify with the RunIf: ( 'z2TH_Assoc_Association' = $NULL$ ) AND ( 'Change Request Status' = Request For Authorization AND 'Change Request Status' Scheduled) Action 1: Message. Type=Warning. Text: don't forget to add a CI The problem is that the AL fires even if the CI has been associated. Can someone tell me where I can find documentation on creating an AL that checks a table entry? Thanks! Marcelo ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Active link to check entry in table
I suspect that the field you are checking is a column in the table which will only have a value if a row has been selected. A better way to do it would probably be to ignore the table field on the form and do a set fields actions from the underlying associations form to a temp field on your change form. If the set fields succeeds, the temp field will have a value which means a CI was related to the change. If no records were matched, then a CI wasn't related, and you can throw up your error. The key, then, is just to get the qualification on the set fields action correct so that you match only CI relationships and not things like relationships to other changes, problems, etc. Does that make sense? I can go into more detail if you'd like. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Monday, November 09, 2009 3:26 PM To: arslist@ARSLIST.ORG Subject: Active link to check entry in table Hello All, I'm currently trying to put together an active link that will spit out a warning message to change mgmt users to remind them to add a configuration item. I'm currently running ARS7.1 and ITSM 7.0.03 (Inc, Chg, Pbm). I would like the active link to check the Relationships table under change mgmt and if there are no entries for CIs associations, then spit out the warning message. The message should display when the change has been submitted for approval. What I've done is: created an AL that fires on Submit/Modify with the RunIf: ( 'z2TH_Assoc_Association' = $NULL$ ) AND ( 'Change Request Status' = Request For Authorization AND 'Change Request Status' Scheduled) Action 1: Message. Type=Warning. Text: don't forget to add a CI The problem is that the AL fires even if the CI has been associated. Can someone tell me where I can find documentation on creating an AL that checks a table entry? Thanks! Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Active link to check entry in table
Lyle, let me know if I'm missing something. Here are the steps you've suggested Write an AL that fires when I press relate button on CI Relationships Search(AST:CI Associations Search) form to do a set fields to a hidden field on CHG:Infrastructure Change form. Then I have an AL that reads this field and fires my error based on whether this field is null. I do not know how to make it work with temp fields, if you could, please explain. Thank you, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 09, 2009 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: Active link to check entry in table I suspect that the field you are checking is a column in the table which will only have a value if a row has been selected. A better way to do it would probably be to ignore the table field on the form and do a set fields actions from the underlying associations form to a temp field on your change form. If the set fields succeeds, the temp field will have a value which means a CI was related to the change. If no records were matched, then a CI wasn't related, and you can throw up your error. The key, then, is just to get the qualification on the set fields action correct so that you match only CI relationships and not things like relationships to other changes, problems, etc. Does that make sense? I can go into more detail if you'd like. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Monday, November 09, 2009 3:26 PM To: arslist@ARSLIST.ORG Subject: Active link to check entry in table Hello All, I'm currently trying to put together an active link that will spit out a warning message to change mgmt users to remind them to add a configuration item. I'm currently running ARS7.1 and ITSM 7.0.03 (Inc, Chg, Pbm). I would like the active link to check the Relationships table under change mgmt and if there are no entries for CIs associations, then spit out the warning message. The message should display when the change has been submitted for approval. What I've done is: created an AL that fires on Submit/Modify with the RunIf: ( 'z2TH_Assoc_Association' = $NULL$ ) AND ( 'Change Request Status' = Request For Authorization AND 'Change Request Status' Scheduled) Action 1: Message. Type=Warning. Text: don't forget to add a CI The problem is that the AL fires even if the CI has been associated. Can someone tell me where I can find documentation on creating an AL that checks a table entry? Thanks! Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ar.conf entries for queues/threads missing
** Thanks everyone for the feedback. I ended up using arwklga to find the number of threads. There's only two of us that have access to ar.conf, and we're both smart enough to not delete those lines, so its good (if not unsettling) to know that something else caused the random changes to ar.conf. On a side note... since I have the stats, how close to zero do you want let your Minimum Idle Times get before you increase the thread count? 0.0169 0.0173 0.0172 0.0172 0.0172 0.0003 0.0002 0.0173 0.0170 0.0170 0.0172 0.0173 0.0174 0.0170 0.0007 0.0169 0.0169 0.0170 0.0171 0.0169 Those seem pretty close to me. Thad Esser Remedy Developer Now... Just where did I put that cheese...? From: Tony Worthington tony.worthing...@kohls.com To: arslist@ARSLIST.ORG Date: 11/09/2009 01:49 PM Subject: Re: ar.conf entries for queues/threads missing Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P. The thread log files (if enabled) will tell you how many fast/list you're running but that is only written out on restart, or thread allocation. I think the Server Statistics will tell you the total threads -- but not broken out by fast/list. Not sure of any utilities updated for 7.x ... Tony Worthington | Sr. Technical Analyst | Kohls Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Date: 11/09/2009 03:20 PM Subject: ar.conf entries for queues/threads missing Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: WWRUG 2009
Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Jack Hobbs is out of the office.
I will be out of the office starting 10/11/2009 and will not return until 12/11/2009. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Aggregate Industries. Aggregate Industries Limited, Registered in England Number 5655952. Registered Office: Bardon Hall, Copt Oak Road, Markfield, Leicestershire, LE67 9PJ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Info about incident 7.03
Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and resolve tickets, requester web interface, categorization, etc. maintaining a full data isolation? I mean like having two distinct Incident 7.03 installations... Thanks in advance, Gian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Info about incident 7.03
Sounds like you may want to look into using the multi-tenancy feature in ITSM. On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri gianl...@gianlucanieri.com wrote: ** Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and resolve tickets, requester web interface, categorization, etc. maintaining a full data isolation? I mean like having two distinct Incident 7.03 installations... Thanks in advance, Gian _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009
Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Integer Field Validation
Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Notify Size Limitation
We use a different workaround. You can use the normal notify filter and set the CC field to something like BIGHPD-CCLIST and then put a filter on the AR System Email Message form that does a set fields on Modify to set the CC from the source form. It works well for us. On Thu, Nov 5, 2009 at 9:03 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** There is a workaround. It requires setting up a filter to do a push directly to the AR System Email Messages form. We have it setup to also work with templates. I send details if needed. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Lyle Taylor *Sent:* Thursday, November 05, 2009 12:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Notify Size Limitation ** According to the 7.1 and 7.5 Workflow Objects guides, it is still limited to 255 characters in both version. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Brittain, Mark *Sent:* Thursday, November 05, 2009 8:59 AM *To:* arslist@ARSLIST.ORG *Subject:* Notify Size Limitation ** Hi All, I know there is a 255 character limit for email addresses in the notify filter for ARS 6.3. Has this been changed/increased in later versions? Thanks Mark Mark Brittain Remedy Developer *NaviSite *mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) *Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. *Visit www.NaviSite.com Today. * * This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
