As I said, what defines ARSlist is not the communication interface, but its
people.
The quality and independence you can find here is far beyond the BMC
Developer Network.
El martes, 7 de agosto de 2012, Nathan Aker escribió:
**
Jose, If you prefer a forum style interface, there is the BMC
Sorry for the signature... My mobile app adds it automatically, And I don't
know how to avoid it...
2012/8/7 Jose Huerta jose.hue...@sm2baleares.es
As I said, what defines ARSlist is not the communication interface, but
its people.
The quality and independence you can find here is far beyond
Hi,
I want to view the workflow log on midtier hence i have done below settings:
1.Search for the user’s entry in th e AR System User Preference form.
2 Click the Logging tab.
3 In the Client section, select Yes next to types of logging you want to
perform:
Active Links
Timings (Web)
4
ActiveLink: SRS:SRC:Browse_FileForWorkInfo - Tue Aug 7 2012 12:00:32 PM
True actions:
True action:
{char}:F(304247090).S({char}expr:({unbound}process:ARACTProcess(PERFORM-ACTION-ADD-ATTACHMENT
301712900, 2)));
action 0
ARACTProcess(PERFORM-ACTION-ADD-ATTACHMENT 301712900, 0, 2)
Alert: Caught
Hi all,
Can you please let me know your suggestions on requirements 1 and 2?
1) Transfer records from a regular form to an archive form and delete records
from the regular form. I don't want to use built-in remedy archive feature as
it consumes lot of resources and takes long time to complete.
Hi all,
Can you please let me know your suggestions/solutions on requirements 1 and 2?
1) Transfer records from a regular form to an archive form and delete records
from the regular form. I don't want to use built-in remedy archive feature as
it consumes lot of resources and takes long time to
The ARSlist has been email based for 20 years,
because it is ideal for the purpose.
Or at least, the use of email delivery of the discussion content is,
As it is the method that can be received by the most number of people
At work. Many are blocked from web sites etc.
The arslist does
Dan,
You are not alone on your sentiments on blogs and twitter...
Best Regards,
Theo
Sent from my Black/Silver Personal Computer
“Try not to become a person of success, but a person of value.” – Albert
Einstein
From: Action Request System discussion list(ARSList)
Jose,
As Daniel mentioned...there have been efforts, and will continue to be efforts
to move ARSList to forum (nabble anyone?), but as discussed, this IS the format
for ARSList, and will likely stay that way. Many people (even yourself)
utilize both the BMC Communities as well as ARSList. I
Bhupesh,
Is this just a problem on the web, or also on the native client? Have you
checked the syntax of the run-process to verify it is correct? Have you
cleared local cache as well as server cache to see if it helps?
-Original Message-
From: Action Request System discussion
Robin,
I'm sure any method you use that is supported (through the application) will
take just as long as the archive process built in, so your only option that I
can think of that would be faster would be through DB directly, but doing that
of course is not recommended or supported by BMC...so
Robin,
Both of these could be handled by RRR|Chive.
www.rrr.se
Misi's tools are very straight forward.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close
**
Hello ARSLISTERS,We've run into a puzzle at a client site where CMDB Normalization jobs are visible in the back end forms (NE:JobRunSchedule) but do not appear in the Normalization Pane in the Atrium Console (web views). Some of the jobs DO appear, those associated with three specific data
Hi,
RRR|Chive has the ability to MOVE things, which is good when you do
archiving. If the forms are identical, it is very easy, and you can retain
the original Request ID, which the built in archiving does not support.
You can also use RRR|Chive to archive things to ARX-files. If you then use
In my last engagement I built a simple batch file to call RRR|Chive with
parameters and then used the Windows scheduler to run monthly record archiving
for anything older than 36 months to the read-only archive copy of the form
(yes the business wanted to keep three years' worth of tickets in
I would like to chime in here. Not all companies and Government Agencies will
allow access to external sites like, Nabble, Twitter, Blogs, and so on. For
example, if you happen to work for some US Government Agencies, like DOD, DOE,
FBI, CIA, etc., most or all these types of sites are blocked
Something else I'd look at is browser security settings, because that can
result in problems that only an individual user experiences. I don't have any
specific recommendations beyond making sure SSL 2.0 is enabled, but maybe
compare security settings between a machine where this action works
I'll add in as well... I tested out BMC communities last night for the first
time... just to give it a shot. I love the interface and the functionality,
but it takes longer. Email is more efficient. Of course, you can go have the
argument about efficiency and effectiveness, but... for my
Hi
SW00421038
When Mid-Tier uses SSL the workflow log window is reset every time a new window
is opened
This is fixed in MT_7604SP3_2012JUL26_CU_ALL
Apply the hot fix.
Ravi Rai
Date: Tue, 7 Aug 2012 02:20:00 -0400
From: savar...@gmail.com
Subject: Workflow Logging in IE 8
To:
Just to clarify it, because seems that I didn't transmit the correct
message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about
technologies, but people.
3.- when I said about a change In the communication system, it doesn't
Forums, blogs, twitter and FaceBook are forms of communication. Some are
better for some things than others. Some are ways to sell yourself to others.
Forums and blogs have been used with the AR System/Remedy in the past. Some
have been successful. Others come and go. The longest lasting
Sigh. That should have been The longest lasting is the email based ARS List
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, August 07, 2012 11:39 AM
To: arslist@ARSLIST.ORG
Hi Rick,
Can you elaborate on the caveat? There should be no 10K limit to the
number of records RRR|Chive can move in a single run.
And why not run it every night. This would minimize impact even further,
as fewer records will be deleted each run.
The technical limit of the 32-bit Windows
Hi,
wasn't going to jump in here, but as it has been mentioned a couple of times I
feel I needed to say something (as a user of both).
1.- ARSlist is the best Remedy resource at this time.
2. the difference between ARSlist and Developer network is not about
technologies, but people.
Jose said:
“And finally, I don't see the relationship between forums and blogs twitter.”
Begin|Rant
Claire says I don’t see the relationship between the ARSList and Forums, blogs
and Twitter.
But you do feel the need to include the entire thread you replied to including
your graphics -
Opinion: Screen shots can be very valuable. I can always
delete them from emails if I want to save them so I think
that they help to clarify a point - as long as they don't
get used to excess...
-Original Message-
From: Action Request System discussion list(ARSList)
Just to clarify. Jose was not the one to include Social Media in this thread.
Dan had the privilege to start that little piece within a reply saying don't
get me started on what I think of blogs, or worse yet Twitter: the world in
sound bites and out of context as a PS.
Dave
-Original
I use gmail account for this.. Searchable.. pictures.. yeah,, but I have
10GIG of free space-- who cares.
On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us
richard@bwc.state.oh.us wrote:
Opinion: Screen shots can be very valuable. I can always
delete them from emails if I want
There is a plugin for forums that can bridge back and forth from a mailing
list: http://sourceforge.net/projects/m2f/
Unfortunately their main website is down, but it doesn't seem like it's
too complex of a plug-in to implement. (I'm not offering to implement it,
just throwing my .02 in)
2.- the difference between ARSlist and Developer network is not about
technologies, but people.
Jose,
For this point I 100% agree. This is not to state that one is better than the
other, but the ARSList, because of its delivery medium potentially reaches a
different audience than that that
Hi Carl,
A good point about the upload and download of documents, I have enabled
attachments but that is not the same.
That would never be a feature of the ARSlist proper but could be something we
did at some point. The issue is security
and deciding what can be allowed for upload and
There have been discussions in the past about bridging the ARSlist to
Communities, and I am sure there will be again.
That it hasn't happened is not because I was not open to the discussion, or
that BMC was not open to the discussion.
The issue became more of how do you map what is asked on
Sorry about that, what I meant was that we weren't moving what I considered to
be a large number of records since we didn't have a very busy help desk. If
you had say over 100K records to move then that might cause other processes on
the server to take a performance hit.
I might even be
Dan,
I think it's possible that the best option would be to provide a 'new'
community for ARSList, anything posted in there goes to the list, anything on
the list goes to it...I think the hardest part would be when people change the
subject, because that's just about the only method most
Our organization uses multiple monitoring tools to create incidents using IBRSD
such as PractiveNet, Patrol, Control M, etc. This monitoring setup is outside
of my knowledge other than the integration between IBRSD and Remedy, but I do
believe that they have two BEM servers, one in the US and
Couldn't this be done as a compromise:
1. Any new post to the communities is captured and forwarded out to the
ARSList.
a. With the email subject being a concatenation of the Discussion Forum
Name and the post Subject and something to make it easy to tell they are being
relayed
Ken,
The only limitation I see with that would be that it potentially allow
communities to benefit from ARSList knowledge, but it wouldn't work vis-versa.
I think it would need to be both directions for all posts...but as Dan stated
before, it would require BMC committing resources to make it
I disagree in part because
ARSlist would benefit from the knowledge of all the posts and replies that are
being made on Communities right now that ARSList members do not see.
(especially the ones not allowed Internet access)
I agree that they would not be able to help ARSList out with the new
There is also the legal and ownership aspect to this. ARList and BMCDN
have different terms of service:
On BMCDN, BMC holds a copyright on all the content that is put into their
site. BMC also reserves the right to monitor and otherwise sensor the
content.
There is a terms of use specifically for BMCDN:
https://communities.bmc.com/communities/docs/DOC-1592
Reconciling these kinds of things with ARSList may prove to be a hurdle:
*MATERIALS PROVIDED TO BMC OR POSTED TO THE BMCC WEB SITE.* BMC does not
want to receive confidential or proprietary
There isn't a big difference between the two.
The only one is BMC has to protect it's copyright software if it chooses to
send it out on Communities, and states that,
albeit with at least one error in the sentence that states that.
The ARSlist is on listserv which can allow me to censor
Hi all,
I'm starting to think that my English is not as fluent as I though.
I was only suggesting on changing the email group to a professional
independent forum. I'm not talking about twitters, blogs or social
networks.
And I'm not talking about using some social technology or some kind of
Jose,
I believe that your original intent was received and understood on the first
postingyou just happen to have hit on a 'hot topic' button without
realizing it...suggesting something that has already been suggested many times
over in years pastthere are some that feel passionate
So, have you tried the listserv based ARSlist web site?
What would phpbb or whatever provide that is better than the listserv web site?
(and yes, I know the listserv web site isn’t state of the art).
Daniel
From: Action Request System discussion list(ARSList)
Hello,
I have a request from the business to see if there is a way to show more
that 7 days within the calendar. The business would like to see 30 days if
at all possible. Has anyone ever made changes to the calendar parameters?
Thank you.
Robert Heverley
I also use Gmail for my ARSlist subscription. It is employer independent,
works well on the web, on my phone and there are the things Patrick
mentioned.
ARSlist is having such a good run as is. Is it reasonable to think it will
not ever change? Bandwidth is not the issue it once was. Storage
I was told by the engineers who built it that it was not alterable, as the
source code is not available to us.
Rick
On Aug 7, 2012 3:33 PM, Robert Heverley robert.hever...@gmail.com wrote:
** Hello,
I have a request from the business to see if there is a way to show more
that 7 days within
Also, buy Kinetic Calendar. It kicks the butt of the BMC calendar.
Rick
On Aug 7, 2012 3:34 PM, Rick Cook remedyr...@gmail.com wrote:
I was told by the engineers who built it that it was not alterable, as the
source code is not available to us.
Rick
On Aug 7, 2012 3:33 PM, Robert Heverley
Hi Rick,
Thank you for the quick response. I will pass the information along. Thanks
again.
Robert Heverley
On Tue, Aug 7, 2012 at 11:36 AM, Rick Cook remedyr...@gmail.com wrote:
**
Also, buy Kinetic Calendar. It kicks the butt of the BMC calendar.
Rick
On Aug 7, 2012 3:34 PM, Rick Cook
http://demo.kineticdata.com/KinCal/calendar?CalendarName=sample_scheduled_changes
Call me if interested.
651-556-0930
(Should be able to give you a demo easily - and you could install it and
try against your own system in less than one hour)
Also - you can look at non-Change info too - meaning
Hi Doug,
Long shot here... The Scheduled and JobType selection fields have values
right? I have set the Scheduled field to NULL in the past to disable
jobs.
Jason
On Tue, Aug 7, 2012 at 7:02 AM, Doug Blair d...@blairing.com wrote:
**
Hello ARSLISTERS,
We've run into a puzzle at a client
Great recap and response Jason - couldn't agree more with everything you
stated.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
Hi Everyone,
What is the best way to convert a single tenancy ITSM installation to a
multi-tenancy installation?
Does it make sense to export the data out of the system into spreadsheets make
our changes '
and then use the ITSM Data Management tool to import / validate the changed
data?
Greetings
Environment
ARSystem 7.6.4 Patch 2
Mid-Tier 7.6.4 Patch 3
SQL Server 2005
MS Server 2008
Submitter Mode Locked
Here is the issue
We have the system configured so that anyone can request On behalf of
using the SRM tool for anyone else. In our 7.5 environment we never had
any issues.
Yes, you can do this. It is simple and involves configuring multiple
source hosts/ports. The harder thing is setting up assignment rules if you
need them to be different between sources. That will involve customization
as the default lets you use only Prod Cats for assignment.
Have fun.
Chuck
3 - A script to do this in Meta-Update takes less than 5 minutes to make.
[Main]
ArgNm = arg
PrmReq = 1, Usage: SthMupd $CTL, ScriptFx$ Do -p 'Short Description'
LIKE \%text%\
[Do]
Query = WL, HPD:WorkLog, Attach1 != $NULL$ or Attach2 != $NULL$ or Attach3
!= $NULL and ($Arg,
Hi, If it's just for one user, you may try clearing the IE Temp Files and
removing cookies. Make sure that the Temp. Files and History setting is set to
Automatic in the check for newer version of stored pages.
If you still get the error, delete the user and re-create it (take a backup of
the
Hi,
I'am considering that the issue is reproducible using some users and for the
rest it's working fine and you have tried all sort of MT flush/browser cache
flush and setting check for newer version of stored pages to automtc and
tried collecting fiddler logs and checking LB setting and
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