Re: Remedy User parameters

This way is not right for me. In that case I need to copy .exe file on every client machine. There's another way? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, January 24, 200

Re: OT:tomcat CPU Usage

Pat, I just spent about an hour going through Matt's Archives Besides a few laughs at some of the questions I asked 7 years ago, I haven't been able to find anything that sounds like the problem you are having Wish I was more help! Warren On 1/24/08, Warren Baltimore <[EMAIL PROTECTED

Re: OT:tomcat CPU Usage

Pat, I'll take a look through some of my older stuffIt doesn't sound familiar, but my memory is not the best Warren On 1/24/08, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** I believe Warren Baltimore ? is the one who fixed it.. you had to > remove a file.. I believe.. > It has been a

Re: Where's Lenny?

Here is the goodbye message that he sent out just before heleft BMC. It includes his contact info... *** Happy Holidays! I hope you have a joyous 2007 holiday season and that 2008 is better than 2007 turned out to be. This email is to pass alo

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

Matt, Yup you guessed it Flash. Wanna guess what development tool we used? Not sure what you mean show stopper? Did you mention FireFox Beta ? I am using FireFox 2 and see no issue? Does it work on your MAC ? Yup it looks kinda line a MAC UI, but I am not sure that is a bad thing? I have a

Re: OT:tomcat CPU Usage

I believe Warren Baltimore ? is the one who fixed it.. you had to remove a file.. I believe.. It has been a while.. but that was the fix.. I will attempt to look it over.. from the last job.. and see what I can find. I will post back .. If I locate. -- And this fix was regardless of which version

Re: Remedy WAP capabilities

Not that I heard of but one of the $client-types$ is for wireless devices.. Maybe you could make special WAP page views for those specific applications that your WAP users are likely to access? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PRO

Re: Where's Lenny?

Lenny did say that he would be participating on the ARS list. Something he could not do before. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Jan 24 19:07:58 2008

Re: Where's Lenny?

BMC didn't have a lot of say in it - I heard that Lenny wanted to spend more time doing other things. It will be up to him to tell you what those things are. Rick On 1/24/08, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote: > > ** OMG Why would BMC let Lenny leave? What will we do for >

Re: Where's Lenny?

OMG Why would BMC let Lenny leave? What will we do for training? Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the pro

Re: Mid-Tier - The following error(s) occurred while trying to process your request

The Integrating doc describes the AREA LDAP configuration form (pg 152) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 24, 2008 5:25 AM To: arslist@ARSLIST.ORG Subject: RES:

Remedy WAP capabilities

Here is one for the list... Scenario: Boss just got a Blackberry (my first thought was "Great, more work for me"). He can access the Mid-Tier web page but he says the buttons don't work correctly and the page is confusing. Is there a WAP translator/interface available to go along with Mid-Tier

Re: Submit Yes/No response to ARS from a blackberry?

Robert: I started a design and it's along the lines of your suggestion. I will have a server side code that's invoked with two parameters thru a simple URL. This code will take these parameters and then work as a Web Service client...and consume a ARS Web Service, passing the parameters to ARS.

Re: Remedy Admin: ARERR 7017: Failed to initialize JRE and internal java module-RESOLVED

The JRE version turned out to be the cause. I had them install JRE 1.4.2_16 and 1.5.0_06, after which everything is fine, without having to reboot or even restart Remedy Admin. I'm not sure which of these versions Remedy Admin is using...but likely it's the 1.5.0_16. I was told the Remedy Admin l

Re: Xtreme Integration Tools (ESS)

Wow! I loved the Dashboard!!! Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, January 24, 2008 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Xtreme Integration Tools (ESS) ** G

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

The UI is all Flash?!?!? Really? That by itself looks like a show stopper to me. I was using Firefox v3. (beta 2) But from what I did see... The UI looked kind of "MAC" ish in nature/color Even the "user color preference icon (the ball of colors in the upper right corner) looked MAC'ish to m

Re: Service Request Management -Anybody using it?

We have had it configured in development (SRM 2.0) since last June. But it has been buggy and therefore not put into production. We upgraded to SRM 2.1 last month and found new bugs that keep us from rolling it out. I agree with Donald. It's a good product with potential. It's a real pain to confi

Re: Group Form, Floating Licenses Field

I don't think that is correct. My understanding is this: If you have 50 floating licenses and you say that Group A gets 10 then that means that Group A will always have 10 floating licenses no matter what. Think of a situation where your company has a 24x7 operations center. What this is for

Re: Xtreme Integration Tools (ESS)

Gidd, I really like it. Is it tied only to ESS or can you "roll your own" integration with current forms? Nice job! John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and b

Contract Expiration Notifications

All, For some reason the notifications for contract expiration are not being sent. I have a support contract record with a specified user to contact. The user's profile has all notifications enabled. We have the default mechanism set to email and we have the email server configured (we are receivi

Re: Group Form, Floating Licenses Field

Shawn, On 6.0 (assume same as 6.3), my understanding: Like L.J. said, if no one from Group A is logged in, the 10 are simply unusable by anyone. If you want to disallow Group A from using MORE than 10, you'll need to assign the others licenses to another group/groups. I don't know what hap

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

On 1/24/08, Jase Brandon <[EMAIL PROTECTED]> wrote: > > I concur Chris, I took a gander at the Xtreme earlier and Wow! > I particularly like the navigation from the control panel and also from > with the Xtreme to jump around to the KB, New Request, My Requests, etc > without having to pop another

Re: Multiple Instance Install Server License Issue

Amanda, Again.. this sounds like an unsupported approach (shared hardware for a "ARS application server cluster")... butMAYBE this will help... Find the line in the armonitor.conf. There is a command line flag for arserverd that is "-l" (that is lowercase L ) that "Specifies the directory whe

Re: RESOLVED: Question: Overview Console - ITSM 7 - Missing Incidents

Here is the list of Forms that the Plugin queries: AST:PurchaseRequisition AST:CI Unavailability TMS:Task HPD:Help Desk PBM:Solution Database PBM:Known Error PBM:Problem Investigation CHG:Infrastructure Change On 1/24/08, T. Dee <[EMAIL PROTECTED]> wrote: > So I spoke to Remedy - the issue is wit

Re: Multiple Instance Install Server License Issue

Yes, understood. What I meant was for some reason, when I login to 2a and apply that server license, it magically appears for 2b as well. I don't want it to, that is my dilemma. How/Where do I point Server2b to get its license information from a separate location than Server2a? From: Action Req

Re: Multiple Instance Install Server License Issue

Neither instance is set to use portmapper. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, January 24, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Instance Install Server License Issue ** Also

Re: FW: ARS posting

There is also the integration white paper as a reference: 16-Oct-2006 (White Paper) Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF http://ww

Re: Where's Lenny?

Last information I have is: Company Name: RMI Solutions, LLC Location: Marriottsville, Maryland EMAIL: [EMAIL PROTECTED] PHONE: 443-812-9891 HTH On Jan 24, 2008 9:21 AM, strauss <[EMAIL PROTECTED]> wrote: > Has anyone been in contact with Lenny Warren since he left BMC? Is he > lurking on th

Re: System Requirements (Clients)

I would recommend 2 gigs of memory. The reason is because Remedy Migrator can suck up a lot of memory if you are migrating large chunks of data. I get a lot of thrashing at 1 gig when I attempted to migrate over 5 records from prod back to our dev lab. Sean From: Action Request System di

Re: FW: ARS posting

The only integration w/ SSO that exists that I am aware of is the one that Remedy has w/ Oracle SSO. There is an example SSO code that someone gave me to try that I have seen before (via AREA API). If you call around Remedy you might be able to find it. The code that was sent to us was insecu

Re: Worflow to do a Spellcheck via the Web?

Sean, Long ago when I was upgrading from rev 5 via User Tool to 6.3 via browser, the OLE spell check that I had implemented (from the Remedy sample) stopped working. I was told by Remedy Support at the time that "OLE is not supported on the web", but they sent me an "unsupported workaround".

Where's Lenny?

Has anyone been in contact with Lenny Warren since he left BMC? Is he lurking on the list? Just wondering since he had promised us the notes to his slides from a UserWorld tutorial session, and I find that I still do not have them (when I need them). Christopher Strauss, Ph.D. Call Tracking Adm

FW: ARS posting

Hello all, My company is looking to implement an automatic login solution (SSO using windows authentication) with the web interface for Remedy ARS. Since many people have interpreted this differently, please allow me to explain what I mean: We'd like our users to NOT be prompted with th

Re: View Field and CSS

You can embed the css in the view field html contents, or you have inline css referenced from any web server in the html in the view field. Axton Grams On Jan 24, 2008 11:24 AM, Schryver, Curt <[EMAIL PROTECTED]> wrote: > ** > > Been reading through the manuals and I don't see a specific listing

Re: Multiple Instance Install Server License Issue

Okwhen you stated that a 'real license' is being shared between themyou do realize that each server install needs its own license, correct?which means in your scenario you need 3 server license keys to get this situation working, you have 3 correct?not trying to run server2a and 2b

Re: System Requirements (Clients)

Dave: If the client is running XP, I'd look at 512MB as the minimum. That should run any of the Remedy clients. Of course if they want to run an office suite concurrently, then I'd go with 1GB minimum. Just my $0.02 worth, --Phil PS: I've run all the clients in 256MB on Windows 2000, but nev

View Field and CSS

Been reading through the manuals and I don't see a specific listing for View Fields when it comes to CSS. (Installing and Administering BMC Remedy Mid Tier, page 163) Other fields like Character, Selection, Currency, etc. are all listed with the Selector and Properties for each control (i.e. fiel

Re: Worflow to do a Spellcheck via the Web?

We're using the HTML version of JSpell as well. They changed their licensing (no more lifetime support and upgrades with initial purchase) but it's still inexpensive and easy to add to any form. We found support to be sluggish but once you understand it, you won't have much need to contact them.

Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

All, My comments are those of my own only, but I dabbled with both the Xtreme and the Dashboard, the response times and the ability to change screen colors were absolutly amazing. Try it out, I think the commumity will come to like its operation very quickly. C Christopher H. Pickering

Re: Multiple Instance Install Server License Issue

Also are both Server2a and Server2b trying to use portmapper? One of the servers (probably 2b) must be set not to use portmapper. Instead it must be set to use a defined port. Check your config on 2b for lines of: Multiple-ARSystem-Servers: T Register-With-Portmapper: F TCD-Specific-Port: 12345

Re: Group Form, Floating Licenses Field

Floating pools reserve those licenses for those users. So if in your instance, you have 40, and you reserve 10 for group A, only members of Group A can use them. If all 10 of those are used, and there are available licenses not assigned to a pool, then members of Group A would use the un-pooled l

Re: Service Request Management -Anybody using it?

We're in the process of acquiring/building SRM 2.1 and so far, it's been working pretty much as expected. A few bugs here and there and some questions about functional design. Also, it's a bit cumbersome to configure but that's because there's a lot of flexibility in the tool that you may or may

Re: Multiple Instance Install Server License Issue

I'll respond to both in one email: Yes, we gave it a different server name and there are 2 services listed on that one box. If that is your interpretation below, then I would love to see if someone else has been able to implement this same scenario... From: Action Request System discussion li

Re: Multiple Instance Install Server License Issue

I think what that statement is referring to is having two nodes of the same server group installed on the same serverbut that's just my interpretation of that section of documentation _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rune So

Re: Multiple Instance Install Server License Issue

When you installed Server2B did you use a different server name? For example, when you installed 2a you used server name 'server2'...when you installed 2b did you also use 'server2'?...you must use a different (preferrably DNS resolvable) name. _ From: Action Request System discussion li

System Requirements (Clients)

All, I'm trying to determine the minimum/recommended configuration for the various AR Clients - User/Admin/Migrator. Browsing through the compatibility matrix, the entry for the 7.1 migrator tool states 256MB RAM and a 500mHz processor as the requirements. Considering that XP on its own doesn't r

Group Form, Floating Licenses Field

Greetings List! We are wondering how the Floating License field works on the Group form. Is anyone using this field currently? What are some of the positive and negative impacts it use has? For instance, if we have 40 licenses total, and set this number 10 for Group A, am I correct that no more t

Re: Multiple Instance Install Server License Issue

Ah, thank you, I was actually reading the install doc and didn't see that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rune Sorlid Sent: Thursday, January 24, 2008 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Inst

Re: Find EXCEL.EXE full path

Hi Daniel You could go to Start menu... Run and type in regedit then browse the registry to see if the key exists?? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Co

Re: Find EXCEL.EXE full path

Hi David, Thank you very much for your support. Can you help me to figure out what is erong in the registry path because I get the error: Invalid root in registry key "". I am using HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\excel.exe\Path Thank you very much, Dani

Re: Remedy User parameters

Well, if you know how to code a little, you could write a simple little app that generates an ARTASK file and then call it with artask.exe. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila Sent: Wednesday, January

Re: Appending headers to outgoing email messages

Hi Folks, Just to finish this off, Column support suggested that I add the following to my EmailDaemon.Properties file: com.remedy.arsys.emaildaemon.SaveSentItem=False Even though this is documented as the default value, specifying it explicitly seems to have done the trick. Now my messages

Re: Find EXCEL.EXE full path

Here is the way I do it - it's been in production for about 3 years now. I test for the usual places the various versions of Excel reside. Active Link 1 (check for Excel 2003) Run If Qual: nothing Set Fields zTmpField1 = "C:\Program Files\Microsoft Office\OFFICE11\Excel.exe" Set Fields

Re: Multiple Instance Install Server License Issue

Hi. Have you read the Configuration Manual? On Page 179: * Important: *Server group functionality is not supported for multiple servers on one machine. /Rune Sorlid 2008/1/24, Pierce, Amanda (TBS) <[EMAIL PROTECTED]>: > > ** > > All, > > I am trying to setup a dev application server to run

Re: OT:tomcat CPU Usage

When we had CPU Usage problems we increased our java heap size. Hasn't been a problem since. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kimberly Langley Sent: Wednesday, January 23, 2008 8:14 PM To: arslist@ARSLIST

Re: Find EXCEL.EXE full path

Hi Daniel You could try an OLE action using the Windows Script Host Shell Object to do a RegRead on the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\excel.exe HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ===

Find EXCEL.EXE full path

Hi All, Can anyone share 'How to get EXCEL.EXE full path from user tool?' Usually EXCEL.EXE path is C:\Program Files\Microsoft Office\OFFICE11 Thank you very much, Daniel Condrea ___ UNSUBSCRIBE or access ARSlist Archi

Multiple Instance Install Server License Issue

All, I am trying to setup a dev application server to run multiple instances of AR System Server to test upgrades/patches and am having an issue with a real license being shared with the second instance which is causing them both to not recognize a license and act as a demo license. Here is m

Re: Test Drive our Requester Console

Sorry - Corrected URLs: http://www.buoyantsolutions.net/xtreme - for Requester Console http://www.buoyantsolutions.net/xtreme/dashboard - for Dashboard Metrics David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner

Re: How to run remedy user tool based report (arx) in a batch more daily?

Hi, Use the runmacro-command to create your report/arx in batch mode. If you are on Windows, you may use the AT-command to schedule it, or some other scheduler. Use arimportcmd to import the data to the other server. Best Regards - Misi, RRR AB, http://rrr.se > Hi All, > > I have a rep

RESOLVED: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3

Cliff and Fred, You were right, I had to delete all the Email forms from 5.1.2 then install E-mail engine 6.3 straight. Also I had installed Java 1.6 and they Support asked me to use Java 1.4. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Sui

RES: Mid-Tier - The following error(s) occurred while trying to process your request

Thanx Fred, But where Can I set authentication LDAP ?? How can I do it? Thanks a lot in advance! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED]

Re: Client-Type

OK, that works, but it isn't really what you wanted right? Because now the workflow will always trigger whenever something that is not the user tool touches the record. That could be for example the Mid-Tier, Email engine or custom API's. A better approach might be not to rely on the client-type at