SOLVED!
I implemented an Active Link that fires on Display and Un-Display that
does an OLE SendKey F6 and everythink just fine.
Thank you all for all the creative ideas!
Mark
___
UNSUBSCRIBE or access ARSlist
Hi folks,
my users want a non-casesensitive search. We're using Oracle as DB. Is
this something the FTS could do as it is today? I googled for some up-
to-date on the FTS offered with ARS, but wasn't able to find it. My
last status is the one from the RUG in San Francisco, where the FTS
was
I restared Remedy AR Server service,did not help much. Error still persists.
priyanka_sareen wrote:
hi,
I had logged in to Remedy mid tier(6.3 on Solaris) configuration tool
Under AR Server Settings : I edited the AR Server(6.3 on Solaris)with its
IP address. Later, i reverted back the
Yes there is.
Have you managed to pull the data you want out using the Remedy Java API??
If so, All you do is use the standard Java API for FileWriter. See below:
Please note i havent compiled this and have written it from the top of my
head.
public static void main(String[] args) {
// Pull
I wouldn't roll your own CSV writer/reader, it's way more complex a problem
than you may realise, and has been solved a thousand times before.
Instead I would go with a ready made one, such as:
http://opencsv.sourceforge.net/
On Feb 5, 2008 1:19 PM, Vikash Mistry [EMAIL PROTECTED] wrote:
**
ARS 6.03 Patch 20
Exchange email
MS SQL2000
MS Windows 2003 server
ITSM 6.0
What they want is when a requester replies to a Help Desk ticket email,
have it go back into remedy's ticket number and update the worklog of
ticket. see attached on emails receiving from requesters.
Plain text
Have you tried to restart your web server that Mid-Tier is part of? If
you are using Apache/Tomcat restart the Tomcat services
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of priyanka_sareen
Sent: Tuesday, February 05,
Listers,
I know zero about ITSM, but I was asked this question by my PM and
I have no idea how to answer. Is it possible to add the Asset Management, or
Change Management, etc. on top of an existing AR System application, and if so,
what else needs to be in place to make it
UNCLASSIFIED
ARS 6.03 Patch 21
Exchange email
MS SQL 2000
MS Windows 2003 server
Help Desk 5.5
Use the Subject line, RE: Case HD000302642 has been closed, and
have the email engine workflow process the reply from the ticket
requester.
We have the message write to the Work Log.
The Work
We are on ITSM 7.0.2 patch 6 the Server in Windows 2003
MS SQL Server 2005.
ARS Server 7.1 patch 1
The problem occurs both when using the Requester console and Incident
Management Console.
When Updating or Creating a Request Ticket the Incident does not get
updated withteh worklog entry and an
Hello Mark,
I am not familiar with OLE Automation but it seems to be very interesting.
Where can I find the method SendKey? These Object List seems to be infinite
;-)
Thorsten
Von: Action Request System discussion list(ARSList) im Auftrag von Mark Milke
I found out last week that my company has decided to drop Remedy.
Through an analysis they found found it to expensive and the support
that they received since the BMC takeover as being not worth the costs
associated with it. I was a bit surprised; however, they plan on
developing some new
James
Out of professional curiosity, has your company already decided on what
their alternative product will be to Remedy? If this decision is not
completely driven by price and still open to potentially saving Remedy, you
may wish to speak with Jorge Batista or Jay Shankar at BMC. They might
Technically yes, as long as the Existing Application does not conflict
with the OOB Names. ( I assume the application is a custom application)
You'll obviously need licenses for AM CM Modules (in addition to the
purchase of said modules), they include CMDB as a base core.
So you would install
Too bad. I get nervous every time we perform an app upgrade; it's a
prime opportunity for the company to review and evaluate products to
replace Remedy due to the extremely poor upgrade path (the cost and
time of an app upgrade matches or exceeds the cost of a replacement).
Axton Grams
On Feb
Sure you can Michael. But the more pertinent question is this - do they
want the existing application (assuming it is custom built) to somehow
bolt into the ITSM suite, or do they intend to keep it totally separate.
I support one company for example that has about 8 custom built apps,
going way
The *pclose*() function waits for the associated process to terminate and
returns the exit status of the command
On Feb 5, 2008 1:30 AM, Axton [EMAIL PROTECTED] wrote:
popen looks to be available on all platforms (posix compliant and
windows). Windows defines the function as _popen though.
Thanks every one for the reply.
Appreciated!!
Regards,
Chintan.
Wayne Keenan [EMAIL PROTECTED] wrote: ** I wouldn't roll your own CSV
writer/reader, it's way more complex a problem than you may realise, and has
been solved a thousand times before.
Instead I would go with a ready made one,
All,
I have a simple question...When a user is added to the Approver tab in a
Change Request should they receive a notification informing them that they
have a Change that is pending approval? If so, this should happen no matter
what phase of the change the approver is added correct? Is there
Yes, I agree, Axton, it is too bad. And I foresee more and more
companies making the decision to dump Remedy as they realize the ROI
just isn't there anymore.
Remedy was (and still is) an *awesome* product for what it was
originally intended to do. It's a shame it's gone the way it has.
From my understanding, if you add an approver add-hoc to a request you
must add the requester at the Draft Status and the approver is added as
a person who must sign for the approval as part of the Review phase
which is actually when the Change is in the Request for Authorization
status.
Thanks
Actually, in that tab in CTM:People there is also a setting
Notification Availability.
Make sure that is set to Yes for the person in question.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original Message-
From: Action Request System
Along those same lines, my company recently switched from BMC to GenerationE
and I have been very pleased with their front line support. Prior to this
experience I had never used a VAR and suffered through many of the same
issues I see discussed on the list. I understand that my company saved
Hey Mike - not sure which version you are on, but in 7.x Change the
notifications OOB are included on the CTM:People form in the
notification tab. So the only reason someone might NOT get notified is
if someone has updated the notifications to preclude that for someone,
OR if that person is set
FTS can be used for case-insensitive searches.
From the Configuring Guide:
FTS solves many problems that users encounter when performing database
searches, including:
Performing case-insensitive searches. Administrators can enable or disable
case
sensitivity.
-David J. Easter
Sr. Product
It was within the last few months/turn of the year timeframe...and as we all
know...you can't go to VAR without permission from mother BMC...so I know it
was authorized by them...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
How recent was your switch to GenerationE? We were looking to use a VAR
but were told that BMC recently put major restrictions on them. These
restrictions basically eliminated the VARs form taking away existing BMC
Support customers.
Thank you
Jay
-Original Message-
From: Action Request
Thanks Peter - I did not know that.
Appreciate the heads up.
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended
I'm having a heck of a time trying to get this Run If statement to work:
(( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND ( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Q2' != $NULL$ ) AND (
'Response 2' = $NULL$ ))
I want this filter to run if: (Q1 is not null and
This worked,
Thanks everyone!!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, February 05, 2008 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Parenthesis
( 'Status' = ACTIVE) AND ('tmp_SurveyDate'
( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND ((( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Q2' != $NULL$ ) AND
( 'Response 2' = $NULL$ )))
On Feb 5, 2008 1:43 PM, Kemes, Lisa [EMAIL PROTECTED] wrote:
**
I'm having a heck of a time trying to get this Run If
Try this...
(( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND ( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Status' = ACTIVE) AND
('tmp_SurveyDate' = $NULL$) AND ( 'Q2' != $NULL$ ) AND ( 'Response 2' =
$NULL$ ))
-Original Message-
From: Action Request System
( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND (( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Q2' != $NULL$ ) AND (
'Response 2' = $NULL$ ))
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
BMC has told the VARS that they it is not their intent to approve any further
transfers of Support to the VARS.
Sounds like restraint of trade to me
LJ Longwing [EMAIL PROTECTED] wrote:
It was within the last few months/turn of the year timeframe...and as we all
know...you can't go
Hey Chris...
The same spot where you got the patch - there are readme download
files. These files contain the installation instructions.
I am getting ready to run the patches this week.
On Feb 5, 2:04 pm, Moore, Chris [EMAIL PROTECTED] wrote:
Hey everyone,
I got all the patch files, but
Lisa,
Tip:
When I need to edit a qualification where ARS automatically (and not
wanted) adds a bunch of parenthesis, I copy/paste the entire
qualification into notepad and quickly perform a search replace for )
and then for ( to remove all parenthesis. Then I add back the few
parentheses that
Sounds like we could use a little input from David on this! We seem to have
this discussion every 4 months or so. Is BMC shutting down the alternate
routes for support? Or is it all just a big ugly misunderstanding?
If they are*shudder*
On 2/5/08, remedy [EMAIL PROTECTED] wrote:
** BMC
Lisa you can write that one of two ways
( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND (( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ ) OR ( 'Q2' != $NULL$ ) AND (
'Response 2' = $NULL$ ))
if that still doesn't work then something like this might stick:
(( 'Status' =
Chris, I'm gearing up to do the same upgrade on the same platform. Let us
know of any gotchas, will ya? What are you upgrading from?
Rick
On 2/5/08, Elry [EMAIL PROTECTED] wrote:
Hey Chris...
The same spot where you got the patch - there are readme download
files. These files contain the
Remedy support was once domestic and outstanding.
Now it is offshored and bad.
To my knowledge, no reduction in the price for that support has been given.
Sounds like bait and switch to me.
I don't care where support is located, but I do care when it isn't any good.
David M Clark
Remedy
Yes this is what we were told, by the VAR.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of remedy
Sent: Tuesday, February 05, 2008 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy
**
BMC has
Has anyone successfully installed Asset 7.0.3 on Solaris? These are
the results I get at the end of the installation:
*** asset
Installation Summary
Do you want to view the Installation Summary? [y]
Component Name | Success | Failed |
I was just able to switch from BMC support to ColumnIT on Feb 1. I had
to request permission from BMC by Oct 31 for them to consider it.
Guess I just made it!!
Jackie Morris
EasyLink Services
From: Action Request System discussion list(ARSList)
The company I work for is the same. Since we have upgrade to version
7.0 the partner we have support with has been less then co-operative
and every bug logged to BMC has been either ignored or we have been
told that it works as designed...even if it doesnt work. We cannot
even install patches to
What about this scenario:
BMC may have control over whom they want to transfer support to while
the contract is in effect for the amount of the term. It's sort of like if
you and I sat down at the table and hammered out an agreement that you
would purchase my services for a month.
I'd expect
How many of these will it take for BMC to put an ear to the ground for QA
and support? I am aware of a French global organization that too is
preparing to discontinue future use of Remedy... A multi-million dollar
contract. After more than 10 years of rapid development, Remedy is no
longer what
If this has been asked and answered before, I apologize. I searched and
found similar postings, but no answers to this direct question:
If you changed the Remedy Notification Method in the NTE:CFG-Notification
Events form from Alert to Email, does that actually work and change all the
defaults
BMC, are you out there? Do you care?
FYI, there are several folks within BMC that watch ARSList and do note
these conversations. I can't directly speak for the Support department
since I'm in RD, but I do know that there was a strong representation
of Support at UserWorld and, from what I
Hi,
We have a Report form.
I tried to build reports in Crystal and add the forms to the Report form -
which did not work.
How do I build reports in crystal and incorporate the reports into remedy's
existing report system?
We are trying to execute the report on the push of a button.
I have
Last I had heard, the Crystal XI report server needs to be installed
on a Windows Server box for crystal reports to be made available over
the web.
You would also need a Mid-tier installed on the windows Server box.
The mid-tier config guide has section dedicated to get Crystal XI /
BOXI working
Mystikal Solutions is looking for candidates to fill 2 full-time, permanent
positions in Charleston, SC for experienced Remedy administrators and
developers. In short, we're looking for folks with at least 2 years of Remedy
experience, experience with Remedy 7.X, and the ability to gain a
I wrote a little application that you might find useful:
http://ungil.com/remedy/ARSqueryeditor.html
Cheers,
Carlos
On Feb 5, 2008 7:43 PM, Kemes, Lisa [EMAIL PROTECTED] wrote:
**
I'm having a heck of a time trying to get this Run If statement to work:
(( 'Status' = ACTIVE) AND
When you say Client I assume you mean the WUT and not the web.
If you are using the web you .well, you will have MUCH more work to do.
Also, you'll need $50K or so for Crystal Enterprise.
The process is...
1.) Build the report
2.) Save the report as a file attachment in a new
I would have thought so, but I am not seeing it:
code snippet:
if ((fp = popen(command, r)) == NULL) {
log_severe (file pointer is null);
return;
}
char path[100];
while (fgets(path, 100, fp) != NULL)
log_finer (%s, path);
log_fine (popen errno: %i: %s, errno,
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