Sorry for the off topic post, but I know a lot of you work in sensitive
places.
I have a friend who is an Osteopath and she wants to use a laptop to
record case notes. Now here in the UK that would be classed as medical
records and need protection - Data Protection Act etc. She is also not
very
Check out PGP Desktop Home. The two features that would work really well for
this are PGP Virtual Disk and PGP Zip.
http://www.pgp.com/products/desktop_home/index.html
For PGP Virtual Disk, you'll just login PGP and another drive will be display
in My Computer. She would just need to store the
dear listers,
I tried to install ars7 on my win xp sp3 with oracle xe 10g
everything went fine except the service doesn't start
I get an service-specific error code 1064
has anybody already got such an error?
any tips or ideas?
many thanks
serouche
Serouche,
Please look in the arerror.log and armonitor.log files, located in the
ARServer\Db folder of your Remedy installation.
.. and of course you are aware that ARS 7 on XP and Oracle XE is not exactly
a supported combination ;-)
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42
Hi Michiel,
Thanks for the reply. According to mu exchange admin no protocol is enable
except RPC over HTTP. I really dont understand what he means , Confused
!.
Please suggest if MAPI is also not enabled what i should do ?
Regards,
Salma
Michiel Beijen-2 wrote:
Dear Salma,
If
Salma,
AR uses three different methods to connect to a mail server:
MAPI (using Outlook or a client like it on the AR server), POP or IMAP.
If your email administrator won't turn on POP or IMAP on the
Exchange server, and there are good reasons not to, see if he would be
willing
All,
I am a little disturbed at a prompt I saw when I ran the ITSM 7.5
installer on a laptop with a total 4GB of RAM running Windows Server
2003 on MS Virtual PC with about 3GB of RAM dedicated to the virtual OS.
During the install the installer told me that a minimum of 6GB of RAM is
needed to
MAPI is not a protocal that accesses exchange directly. It allows remedy to
access a mail client. I've never seen somebody block outlook from accessing
exchange. If that's the case, they either need to allow some form of access
previously mentioned or they're not getting inbound email into
The main objection to using MAPI is the need to install a MAPI client,
which is desktop software, on a server. Most IT shops hesitate to do
this because of the security and patching issues that arise because of a
configuration like this.
--- J.T. Shyman
From: Action Request System
I was able to get install it on a 4 GB machine.
On Mon, Mar 16, 2009 at 8:09 AM, Bilinski, John john.bilin...@usdoj.govwrote:
All,
I am a little disturbed at a prompt I saw when I ran the ITSM 7.5
installer on a laptop with a total 4GB of RAM running Windows Server
2003 on MS Virtual PC
Which is a perfect reason to request POP be enabled :)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan
Sent: Monday, March 16, 2009 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Configuring incoming emails in ARS 7.1 using
Not exactly apples to apples, but for reference:
I installed 7.5 on Windows Vista, 4G RAM, SQL Server. It didn't install fast,
but it did. It runs acceptably, but I haven't really kicked the tires yet, but
fully intend to when time allows.
Could this be a first, where Vista is more
When creating a Generic Catalog entry for a Category Type of Reason is there
a way to seperate locales? We have the eniglish and french locale setup on
our system and do not see anywhere to set which locale the entry is for.
We are running ARS 7.1 patch5 and ITSM 7.0.03 patch 8 on Windows 2003
In which territory?
What is BMC Professional Services currently charging for an hourly or
daily
rate?
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I installed it in an MS Virtual PC environment using WIN2008 and SQL
Server 2008 with 2.5G allocated.
It installed OK except for CMDB web services.
It's running just fine for dev purposes.
All,
I am a little disturbed at a prompt I saw when I ran the ITSM 7.5
installer on a laptop with a
Agree. Even if I had such information, I would not share it with a source so
anonymous that it could be from a competitor.
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Satya Gandhi satya.gan...@gmail.com
Date: Mon, 16 Mar 2009 16:38:18
To:
They will likely have to enable IMAP or POP for you to access the exchange
server. We have RPC over HTTPS for everyone and IMAP access for select
accounts like the ones used for Remedy.
Anne Ramey
***
E-mail correspondence to and from this address may be
Anne,
I think the tool is great. I have had no problems using the update features.
It does not handle customization fields you've added, but we have had success
renaming Support Groups, and company names. The name you are change to, must
be unique, so this makes it so that you cannot
If the process starts and then dies, you probably either have a problem with
your installation (the copied files) or your configuration - perhaps you have a
wrong path in one of your config files. Have you checked all of the applicable
logs for errors?
Lyle
-Original Message-
From:
I believe another option would be using Windows Vista Business or Ultimate
edition. Harddrive and file encryption is a standard feature (that is, it's
available but not automatically enabled), and the files stay encrypted when
copying them. The catch is that you need to keep track of your key
It works very well from my experience with it. I've used it to rename a
company, several support groups and several support personnel. Yes,
everything changes.
--- J.T. Shyman
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
hello listers,
ARS 6.00.01
I try to put an image on a button.
The admin tool seems not to accept animated gif files
Any idea/infos how one can insert an animated gif or what ever into my form?
Many thanks in advance
Serouche
I'm pretty sure it's not available all the way through 7.1...but maybe in
7.5...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Monday, March 16, 2009 10:09 AM
To: arslist@ARSLIST.ORG
Subject: how to
well I believe there must be a way to have it work with my 6.1 ... as
usual ... there must be a way ... i've alreday tried with a view field
to open a web page ... no success yet ... but maybe I've put something
wrong
LJ Longwing wrote:
I'm pretty sure it's not available all the way
Well...I don't recall when they added 'interval' active linksin theory
you could have multiple buttons with different images on them and hide/show
them in sequence to simulate an animation...:)
-Original Message-
From: Action Request System discussion list(ARSList)
Not quite the same, but...
On ARS 7.1, ITSM 7.0.3, I've added an animated gif to my people profile,
and it displays fine in the user tool. The file size had to be small, but
that's a limitation of the attachment field, not the view field. Granted,
its not a button, but view fields will display
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All,
I just installed ITSM 7.5 and I went to log in with the default ITSM
admin account appadmin and it does not exist. I went to the user form
and the only user accounts in the system are:
Demo
DMLadmin
DMLDataadmin
Without the appadmin account I cannot configure ITSM with the Demo
account.
Sorry if this seems silly, but as an Administrator can't you simply create an
appadmin account with the proper permissions for configuring ITSM and then log
in again using that account?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
John,
You are correct that the appadmin account doesn't exist in the user form.
It does exist in CTM:People. You will need to remove one of the Fixed
licenses from one of those users and give to appadmin in the CTM:People
form. This will cause the account to be created in the User form so
Thanks Scott.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Monday, March 16, 2009 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: What is the default admin user account for ITSM 7.5?
**
John,
it only accepts jpegs and bitmap files
Joe
From: Remedy Maniac remedy.man...@googlemail.com
To: arslist@ARSLIST.ORG
Sent: Monday, March 16, 2009 12:08:44 PM
Subject: how to insert animated images in remedy
hello listers,
ARS 6.00.01
I try to put an image on
I've been doing this since 6.1 and it works great through 7.5.
Here's how you do it. Use a view field, sized the same as your image, that
views a small HTML file from the mid-tier. In the html code put a call to
the GIF file for the image attribute, that should also reside on the
mid-tier in
Hey fellow Listers,
Is it possible to install AR System 7.1 or 7.5 on two virtual instances
on the same server pointing to two different databases on the same
server? Meaning that ARS Instance 1 would point to Oracle Instance 1 and
ARS Instance 2 would point to Oracle Instance 2, all on the same
Chris,
I am not sure about the version restrictions for 7.5 but we are running an
instance of 7.1 and 6.3 on the same server and pointing them to 2 different
database instances so I know for these versions it is possible but I would
check the paperwork on 7.5
Scott Illari
Sorry for the repost:
My subject line got stolen. Here is the solution again. I think its a good
trick and was worth repositioning. My customers love it.
I've been doing this since 6.1 and it works great through 7.5.
Here's how you do it. Use a view field, sized the same as your image, that
I am having a issue with large (10,000+) record reports on the web
timing out.
It appears that any Crystal report that takes longer than a few (3-5? I
haven't timed it...) minutes to process just blow up. It has all of the
appearances of a timeout trying to reach a website. Smaller datasets
With a view field you don't need a web server at all. If your animated
gif is in an attachment field you can use a standard Remedy set fields
action to set the View field equal to the Attachment field. If you want
to display some special HTML text in a view field you can build the HTML
in a
William,
I am not sure what version of CR Enterprise you are on but on Version X
(10), you could set various timeout settings by:
1) Go to the Administrator Control Panel
2) Go Servers
3) click on the link of each server within the group. Each one will give
you different settings that you
We are on BOXI actually so that won't work. We have change all of the
server (both BOXI, mid-tier, and AR) side timeouts that we can find.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Hello ARSListers:
I have a pretty basic problem.
There is a string contained in some trim text. I need my users to be
able to select and copy this text in a web-browser via mid tier.
Normally it's not a problem to select any string of characters on a
web page, but BMC seems to have employed
Hi everyone,
Whilst trying to fix a problem whereby CI Relational Viewer was not showing the
graphical representation (by moving 2 cmdb*.dll + 1 cmdb*.jar files into the
WEB-INF/lib directory on my suse linux server), and then stop / starting the
application, i now have a completely dead
The UnsatisfiedLinkError usually means that there is a DLL/so missing that
it's needing...any chance you moved something out on accident?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: Monday, March 16, 2009 4:02 PM
Hi there and thanks for the reply
not to my knowledge.
to my knowledge, there were no *.dll files in /usr/ar/mid-tier/WEB-INF/lib so i
just copied over cmdbapi21.dll, cmdbjni21.dll and cmdbapi21.jar
it didnt fix my issue so i ...
1 - renamed the files
2 - ran the catalina.sh stop and start
3
As I understand it, you shouldn't need to update the JAR files for the CMDB
viewer directly - they automatically get downloaded from the AR Server and
added as needed (at least with CMDB 2.1). Either way, you shouldn't be copying
DLLs (Windows specific) into your Linux server - that will never
are you logged in as the user that usually starts the apache?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: Monday, March 16, 2009 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-tier 7.1 issue...i've broken it
Hi Lyle,
As suggested, i have removed the files and stopped / started the apachectl and
catalina.sh but it still fails
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from
yesi'm starting as root
From: LJ Longwing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, 16 March, 2009 22:32:37
Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
**
are you logged in as the user that usually starts the
The .dll files are Windows files, so it shouldn't matter where they are
since you are using linux.
The .jar file is the most likely cuplrit. Make sure you have it back in the
right place and do a full system reboot. Unix can (and will) keep a file
open when it's moved (or even deleted!) A full
Path is unix like and files are windows. I'm a bit confused. What OS? If
unix like, what is your LD_LIBRARY_PATH env var set to?
Axton
On Mon, Mar 16, 2009 at 5:01 PM, Sean Harrodine sean_rem...@yahoo.co.ukwrote:
** Hi everyone,
Whilst trying to fix a problem whereby CI Relational Viewer
Agreed that DLL is Windows, thus the reason I said 'DLL/so' because so files
are the Linux equivalent of dll files. They are the native libraries that
mid-tier is linking to that may be causing the unsatisfied link error. One
thing that could be causing it is if the ld_library_path env variable
# echo $LD_LIBRARY_PATH
/opt/CA/SharedComponents/lib
This is suse linux.
A mistake on my part Axton.
Basically, i renamed the cmdbapi21.jar to cmdbapi21.jar-old and copied 2 x
cmdb*.dll's in and 1 x cmdbapi21..jar
stopped and started and it didnt work so i backed out the changes and now it
Thanks for the ideas
I have just rebooted the server and tried the mid-tier again, but i still
receive the following...
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from
guys..i've fixed it
$LD_LIBRARY_PATH did not have the mid-tier library appended to it as detailed
below.
/opt/CA/SharedComponents/lib:/usr/ar/mid-tier/WEB-INF/lib
i managed to find the original install log file and it was detailed in there.
thanks for all the input
Is there more than one Remedy application having the same set of jar files that
is using the Tomcat server?
Joe
From: Sean Harrodine sean_rem...@yahoo.co.uk
To: arslist@ARSLIST.ORG
Sent: Monday, March 16, 2009 7:18:58 PM
Subject: Re: Mid-tier 7.1 issue...i've
Color is more than likely based on the mode of the file (e.g., 755 644 640
600 etc)
You need to set up the LD_LIBRARY_PATH env var so it knows where the *.so*
files related to Remedy are located.
java.lang.UnsatisfiedLinkError is a jni thing and refers to the native
libraries.
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