Hello all,
I have a weird issue that seems to be happening continously. Below is
a portion from server-side filter .log file that took my attention:
/* Tue Sep 28 2010 12:24:43.4127 */ End of filter processing (phase 1) --
Operation - SET on ZZZ - AD01589874
/* Tue Sep 28 2010
And here is the SQL .log file corresponding to the same process :
/* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
'1308884'
/* Tue Sep 28 2010 12:24:43.4317 */OK
/* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
/* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
/* Tue
Hi,
I have a filter that is setting a date field to a charater field. The date
ends up in a different format on 2 (seemingly) identical severs. Any ideas
where the date format is being picked up when setting dates to character
field in filters?
Thanks
Raido
Joe/Charles,
Our company has an acct with survey monkey but I couldn't find anything
on there about passing values like the obvious Request ID without user
input.
Joe, in the solution you stumbled upon, did you see any of those
features? I'll keep looking as well.
Tauf Chowdhury | Forest
Hi,
When you change regional settings, you must apply them to everything. It
is not allways apparent which settings the unserlying system user running
the AR Server is using...
You can set envoronment variables for ARDATE etc in the armonitor.cfg
before the Remedy-service is started.
The
Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy
information tracked?
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject:
I don't think it is. It's a web based tool. I'm trying to figure out if
it can be done.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
Just like any external application. You can launch it from a Remedy app in the
usual fashion, of course. You can then download the survey results in Excel
format and AR Import the interesting parts into Remedy.
The full Pro version is ¼ the cost of the other one mentioned, for those who
are
Thanks for the advice. I have resolved the issue by adding an ARDATE
environment variable.
Cheers
Raido
On Sep 29, 2010 1:58pm, Misi Mladoniczky m...@rrr.se wrote:
Hi,
When you change regional settings, you must apply them to everything. It
is not allways apparent which settings the
Hi,
We are going to do an import of ci’s data into its CMDB class. To do that,
we will use ‘Enterprise Integration Engine’ utility. The source will be a
.csv file and the destination the appropriate class.
Once created the corresponding mapping with the .csv and the class fields,
the doubt is how
Have you guys thought about Kinetic's Survey module?
It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,
Extremely customizable, and data driven.
Also,
The Support from Kinetic has been OUTSTANDING!
I've had to contact them a couple of times, and I have
Greetings!
We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3
on our Solaris 5.10 server / Oracle 10g database.
So far, so good, but arimportcmd seems to have been
discontinued. I see in the integration guide that Remedy Import has been
replaced by
Take a look in the approval server directory under your 7.6.03 install, you
should find an arimportcmd binary in there. I'm not sure why it's no longer in
the server/bin directory.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of White,
Koray,
You have your answer right thereor more than likely, somewhere earlier
upbut the result is right there.
/* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
I experience this type of scenario when I issue an out of phase delete of a
record that I'm updating...here is my typical
I took the time to call Kinetic Data and at a base price of $12,500.00 per
Remedy server per year, it is easy to understand why Kinetic Data does not post
the price on their website. It took five calls to even get someone on the
phone. They are a voicemail organization.
I cannot imagine
Mike,
Install the new data import tool on your server and modify your scripts to
use its command line version instead of the arimportcmd.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: Wednesday, September 29, 2010
Terry,
The issues below have been fixed and addressed.
Defect Summary -
Task is opened in background when the selected Task is Double clicked on (Issue
is found the Task or Child or Task Group tables.)
SW00357475 fixes this issue. This Incident/Task integration code was fixed in
7.6.03.
Remember that Kinetic Survey and Kinetic Request are the same application with
different license keys. When it comes to $$$, Kinetic Request is
_significantly_ less expensive than SRM (and far easier to implement and
maintain). We got our value from the Request side of the app, and only
Well, this is a classic example of ...your mileage may vary...
I find it extraordinarily easy to use the built in reports with minimal data
manipulation. Perhaps your trouble was caused by using the .csv format rather
than the .xls. Of course, familiarity with the product probably makes it
?
Mark Walters/BMC replied as well. He says that arimportcmd binary moved to the
approval server directory. We hadn't installed the approval server - I was
just poking around for stray copies of the binary while considering re-install.
p. 239 of 7.6.3 Integration Guide discusses BMC Remedy
Hello Mike,
In 7.6.03 data imports need to be done using java based import tool.
It is available in arsuitekitinstall as one of the components to install
Name of the java based jar is arapiext7603build001.jar
This will get installed at same level as developer studio in AR System install
Then I guess the access to the Specific Dates field is set On Open, based on
Status. Nice trick - I'll have to remember it if I have to update the holiday
dates. Usually they are set once each year, and don't change, so I have just
been adding a new record for each fiscal year.
Christopher
I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only
hope to strive to reach that pinnacle.
Susan
On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas
crobe...@riversidecountyit.org wrote:
**
Well, this is a classic example of “…your mileage may vary…”
I find it
**
Thank you Dale!Terry
On Sep 29, 2010, Dale Jones d...@dcshq.com wrote:
**
Terry,
The issues below have been fixed and addressed.
Defect Summary -
Task is opened in background when the selected Task is Double clicked on (Issue is found the Task or Childor Task Group tables.)
Thanks for your sarcasm, Susan!
We can all use a laugh.
Yours truly,
Charles H. Roberts, 4th
Riverside County Information Technology
Office: 951-486-7780
Cell: 951-840-8699
eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org
From: Action Request System
I would say install it on a client machine, and transfer it to the
server..it's all java, and not 'windows' dependent that I know of.
Certainly worth a try J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: Wednesday,
You have the pricing wrong. It is not a per year price. It is a one-time fee.
We have clients that take their survey needs to 11.
(Transaction based, multi-survey, multi-language, real-time data validations,
the list goes on...)
If that is the case -- you start wanting to do things that
Dudes.. and dudettes...
All I wanted is to know if I can pass the request ID to the Survey
Monkey Survey without user intervention! Sorry! :)
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action
Add the relation field(s) on the classes you want them (but suspect
you can add them on the base_element class.) Then oimport the data
into them, just as the other fields you are importing.
Further read chapter 4 in Integration Engine User Guide:; Creating
data mappings for BMC Atrium CMDB
Tauf,
Actually I got interested in checking out esurveyspro, not really to use it for
running a survey to a specific Remedy ticket, but just a generic survey.
Like for e.g., a survey regarding what users thought about changes in an
application. Or what they thought about the new management
Tauf,
I'd say find out from their support if they have published web services that
you can have your Remedy application to consume. That's the only easy way I can
think of passing data over the internet to a foreign web application like
Survey Monkey.
Joe
From: Chowdhury, Tauf
Sent:
Joe,
I just submitted a question to their support team (Survey Monkey) to see
if they have any web service capability. I'll let everyone know what I
find.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
Interesting, John. You were the one I talked to. I just dialed the numbers on
your contact page, and you were the last one on the list.
I did think it was an annual fee, like Remedy. That much is true.
And you're right, I am thinking of surveys in the normal way, not telemarketing
guided or
That's that info I was hoping for, Chris, thanks!
We have looked into Kinetic Survey and Kinetic Request, but nobody seems to
want to pay for it. I agree Kinetic's product is very well-integrated with
Remedy. The question I keep running up against is how much is that
integration worth to
I am trying to install Atrium CMDB 7.6 patch 1 on
an ARSystem 7.5 p6 (that does not have the CMDB installed).
When the install completes it has failed on a bunch of errors
that come down to it not creating OBJSTR:AttributeDefinition.
Has anyone else come across this?
thanks Dan
p.s.
Mike,
We are on 7.5.0 patch 6.
This is the command line that I am trying to use on our HP-UX server.
/opt/java1.5/jre/bin/java -cp
/u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar
Jennifer,
Automating retrieval of information from Survey Monkey depends on how that
information is stored in their systems and if they have web services published
for searches, to search either into the metric results, or individual entries..
I guess this again amounts to talking to their
Thanks, Mike. Based on LJ and Abhijeet's input, I'm headed down your path.
I'm having trouble understanding Umakant (BMC support), but I think he wants to
establish a WebEx session to also work in that direction (i.e. move the java
stuff to the server).
After installing Developer Suite on a
I can buy a lot of monkeys for 12.3K ($200 already used for the survey
site)...now if I can just teach them excel
Doesn't Remedy already have basic survey capability?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent:
The only monkeys I can get my hands on have Ebola or Marburg... very
contagious...
Remedy ITSM and SRM both have basic survey capabilities but they're just
not as slick as Kinetic or a SurveyMonkey type of app.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Did Gidd pay you to say this??? :)
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday,
Mike,
Can you attach / paste file / contents of /u02/apps/remedy/ar/db/import2.log
which is the log file generated by the java import tool?
Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software,
The key word in your response, Tauf, is basic. I'm in the middle of testing
the 7.6 ITSM apps thoroughly. The last version I looked at didn't support
multi-tenancy. If the ITSM 7.6 survey and request apps are multi-tenant, we
may be able to skip this discussion.
Jennifer Meyer
From:
Abhijeet,
This is what was in that log file.
INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM
INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv
ERROR - Cannot import, exception occured while importing
/u01/prodftp/prod/in/remedy/statusForRemedy.csv
Mike
Hi All,
If we have 4 application servers in a server group, and we want to move
where the DSO process runs from Server 1 to Server 2, which servers do
we need to restart?
1) Server 2 only?
2) Server 1 and 2?
3) All servers?
Thanks!
Regards,
Kali
NOTICE
The information contained in this
LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked with
there.
Been very helpful, no run-around, no nonsense etc.
-Original Message-
From: Action Request System discussion list(ARSList)
Hi List,
The DSO 6.3 Admin manual p80 states: Using distributed pools is
optional. If you do use distributed pools, however, you must create on
both source and target servers, and source and target forms.
Just want to ask, if a pool is in source server and not in target
server, and there are
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