Urgent issue : Decompression has failed (ARERR 160)

2010-11-04 Thread Manish SINGLA
Hello List, Could you please let us know what is the reason for following given error and what is root cause for the same. Can I find out in tickets also. Please answer as soon as possible. Regards Manish b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override

AW: Urgent issue : Decompression has failed (ARERR 160)

2010-11-04 Thread Andreas Müller
Hello Manisha, here is the description for ARERR 160 There was a failure in decompressing the data being processed, for example, when saving an attachment in the Save-Attachment Run Process filter command. The format of the compressed data was not correct. Best Regards Andreas

AW: Urgent issue : Decompression has failed (ARERR 160)

2010-11-04 Thread Andreas Müller
ARERR 160 could have this rootcauses: 1. The temp. memory on the Server or. Client ist to low. 2. The Fast-/Listserver are not enough. 3. not enough generell memory. 4. Network issues. BR Andreas Müller Von: Action Request System discussion list(ARSList)

Re: Urgent issue : Decompression has failed (ARERR 160)

2010-11-04 Thread Manish SINGLA
How I can check with this data and restrict for future use. Is it possible or some example related to this. Regards Manish From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andreas Müller Sent: Thursday, November 04, 2010 3:05 PM To:

Re: Urgent issue : Decompression has failed (ARERR 160)

2010-11-04 Thread Manish SINGLA
What is Remedy to such issues. Thanks Regards Manish From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andreas Müller Sent: Thursday, November 04, 2010 3:10 PM To: arslist@ARSLIST.ORG Subject: AW: Urgent issue : Decompression has failed (ARERR 160)

JOB: Updated locations of openings with QMX Support Services

2010-11-04 Thread Barbara Siebert
QMX Support Services is looking to fill multiple Remedy Consultant positions. The opportunities are in Arizona, California, Kentucky, Ohio and the D.C. area. Candidates must have strong Remedy skills and experience with ITSM and CMDB 7.5. Canidates must be US citizens and have a secret

Re: ITSM 7.6.03 resources required

2010-11-04 Thread Jiri Pospisil
++ Please Read The Disclaimer At The Bottom Of This Email ++ We have been attempting to upgrade our test server from ITSM 7.0.3 patch 007 to version 7.6 for last 3 weeks and still not there.

AR System Email Messages - Error Behaviour?

2010-11-04 Thread koray
Hello together, I have one simple question: If an outgoing e-mail message is set to Error on ARS Email Messages form, does the system try re-sending it with any intervals? Thanks in advance, Koray ___ UNSUBSCRIBE or

Re: ITSM 7.6.03 resources required

2010-11-04 Thread Larry Barnes
I am trying to upgrade as well. ARS 7.6 went smoothly next was SRM 2.2.003 to 7.6 but during the input phase it recommended that I follow the steps found in KB article SW00359420. There were 6 conflicting categories discovered; after further review it was discovered these were left over's from a

Re: AR System Email Messages - Error Behaviour?

2010-11-04 Thread Guillaume Rheault
I think this is the first time that somebody has asked this question. It does not retry by default. I think you would need to create some custom functionality to accomplish like, such as an escalation that queries the emails not sent because of an error and reset the flag to send it again.

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Christine
Thanks Chuck - The REPLACE function may be the key to my first attempt at this. I worked on that yesterday afternoon resulting in a much cleaner summary field. On Nov 3, 11:53 am, Charles Baldi cba...@ieee.org wrote: If you don't mind kludges if they save you time, you could build the string as

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Christine
Thanks for your reply. I am currently using a filter guide and filters to do the current work using my kluge. I wonder if checking each of the many fields individually would result in a delayed processing after the user chooses Submit that the user thinks they need to click on Submit again.

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Christine
I'm wondering if checking so many fields would result in quite a lagtime after the user clicks on the Submit button. I guess I'll just have to test this out. Thanks, Christine On Nov 3, 11:48 am, Rick Cook remedyr...@gmail.com wrote: How about using a guide in which each AL evaluates one

Re: Users who Login Remedy

2010-11-04 Thread Easter, David
If you are running on AR System 7.5.00 or later, you can capture historical usage. From the What's New Guide: AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Christine
John, I had not thought about the Audit capability. I'll turn on Audit on a field, see what displays and then research how to access the Audit info. On Nov 3, 11:58 am, Reiser, John J john.j.rei...@lmco.com wrote: Christine, How about using the Audit capability in ARS and retrieving the value

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Christine
Thad - Thank you for your detail. Perhaps I should state for aesthetic purposes that the form has quite a few Page Fields, with some embedded Page Fields so that only a small portion of the form is presented to the user at any one time. Each portion has sections for Oracle Responsiblities - such

Re: Users who Login Remedy

2010-11-04 Thread LJ LongWing
Just a reminder.this is only for 'Write' license.not read. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, November 04, 2010 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Users who Login Remedy ** If you are

Re: ITSM 7.6.03 resources required

2010-11-04 Thread Joe Martin D'Souza
ITSM 7.6.03 resources requiredCould you please send me information regarding SW00359420? I’d appreciate it.. Joe From: Larry Barnes Sent: Thursday, November 04, 2010 10:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.03 resources required ** I

timeout error

2010-11-04 Thread Vianna Vianna
Hi all We're experiencing a major ARS issue. During the opening of any consoles in ITSM we are getting the following: ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation: (servername) We've restarted

Re: timeout error

2010-11-04 Thread Larry Barnes
I would be checking the server for any changes. If you are running MS when's the last time you've rebooted the server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna Sent: Thursday, November 04, 2010

Re: timeout error

2010-11-04 Thread Vianna Vianna
Hi Larry We reboot the server weekly and on an as-needed basis. This morning we rebooted and the issue recurred after a while. And no changes that we're aware of. Thanks for the response! Date: Thu, 4 Nov 2010 09:41:01 -0700 From: larry.bar...@thecreek.com Subject: Re: timeout error To:

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Thad Esser
Table looping works pretty much as you described. Search for Table Loop in the workflow objects guide. Page 134 of the 7.1 guide has a section on Using filter guides in server-side table fields that might help. Basically, when the workflow hits the filter guide, it selects the first row in the

Re: timeout error

2010-11-04 Thread Eli Schilling
Vianna, What database system are you using? Perhaps you need to rebuild indexes? The overview console actually utilizes a plugin to compile related tickets. If you have a vast number of open tickets or your people are in numerous groups, it could take a while to gather the info thus

Re: ITSM 7.6.03 resources required

2010-11-04 Thread Drew Shuller
Christopher, that's not really a rant at all. You bring up some good points that the OP needs to know: 1. You need buy-in from management so they will appoint someone with the authority to facilitate business process meetings and to get other IT functions to help. They may be over-tasked as it

Re: timeout error

2010-11-04 Thread Vianna Vianna
Thanks Eli, We're using Oracle. I will share this with our DBA's! Vi Date: Thu, 4 Nov 2010 09:48:18 -0700 From: eli.schill...@thecreek.com Subject: Re: timeout error To: arslist@ARSLIST.ORG ** Vianna, What database system are you using? Perhaps you need to rebuild indexes? The

Sample Kinetic Ruby api script for creating test data

2010-11-04 Thread John Sundberg
Every once in awhile I need to create data for my Kinetic Calendar demo world. (A Calendar demo with no data - is boring) I use the Kinetic Ruby API to create the data. Here is the script. I thought I would share this - hopefully it is inspiring to anybody who needs to make sample data.

Moving Date Menu

2010-11-04 Thread Brittain, Mark
HI All, I would like build a Week Beginning menu that lists the current week and the last 4 weeks. Of course I could build a character menu but then I would have to update it each week. I suppose I could build a form that lists the dates and have and escalation update it each week but would

Chrome Browser support

2010-11-04 Thread Andrew Fremont
This question is more for BMC, but hopefully David could give us some hints. As we're seeing increasing number of users using Chrome as their primary browsers, it becomes annoying for asking them to switch back to IE or FF when accessing Remedy apps. It also painful for developers to provide the

Remedy Client 7.6.03 running against a 7.1 AR System server

2010-11-04 Thread Pruitt, Christopher (Bank of America Account)
Has anyone discovered a way to get the new Remedy Client 7.6.03 running against a 7.1 AR System server that has 7.1 encryption installed on it? We tried putting the arencrypt71.dll into the same directory on the user's desktop as the Client is installed and it still gives the error message:

Re: Chrome Browser support

2010-11-04 Thread Rick Cook
Funny you should reference that. At WWRUG, BMC's top web guy said that Chrome was the fastest browser for mid-tier. Rick On Nov 4, 2010 1:59 PM, Andrew Fremont andrewfrem...@gmail.com wrote: ___ UNSUBSCRIBE or access

Re: Chrome Browser support

2010-11-04 Thread Joe Martin D'Souza
7.6 supposedly supports it.. Joe From: Rick Cook Sent: Thursday, November 04, 2010 2:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Chrome Browser support ** Funny you should reference that. At WWRUG, BMC's top web guy said that Chrome was the fastest

Re: Chrome Browser support

2010-11-04 Thread Soria, Joe
Check out the Ietab plugin for chrome. Joe Martin D'Souza jdso...@shyle.net wrote: 7.6 supposedly supports it.. Joe From: Rick Cook Sent: Thursday, November 04, 2010 2:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Chrome Browser support ** Funny you

Re: Remedy Client 7.6.03 running against a 7.1 AR System server

2010-11-04 Thread Joe Martin D'Souza
Try putting the 76.dll where the 71.dll is and rename the 71.dll to 71.old and 76.dll to 71.dll.. I've not specifically tried this workaround for specifically this problem, but I have tried it for other situations, and it has worked.. Joe -Original Message- From: Pruitt, Christopher

Re: Chrome Browser support

2010-11-04 Thread Andrew Fremont
hmm... I couldn't find Chrome on the Action Request System 7.6.03 Compatibility and Support document. Only IE6, FF3, and Safari 3.2.3 are supported. On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** 7.6 supposedly supports it.. Joe *From:* Rick Cook

Re: Chrome Browser support

2010-11-04 Thread Easter, David
Chrome is not officially supported in AR System 7.6.03. It is true that in informal tests, Chrome (because of its Javascript engine) does appear to perform as well or better than the other browsers. However, there have been no formal requests from business customers to support Chrome. While

Re: Summarizing checkbox field titles and values to one field

2010-11-04 Thread Christine
Thanks for the clarification. I've been reading that section; I guess I'll have to give it a try. On Nov 4, 9:45 am, Thad Esser thad.es...@gmail.com wrote: Table looping works pretty much as you described.  Search for Table Loop in the workflow objects guide.  Page 134 of the 7.1 guide has a

Re: Chrome Browser support

2010-11-04 Thread Joe Martin D'Souza
Not on the CM but from the buzz someone who attended the rug told me she heard there.. Joe From: Easter, David Sent: Thursday, November 04, 2010 2:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Chrome Browser support ** Chrome is not officially

Re: Chrome Browser support

2010-11-04 Thread Andrew Fremont
David, Thanks for the clarification. Given the trend in the market and a adoption rate, it would be great if BMC could move into this area ahead of competitors. That would be great benefits for both customers and BMC, rather waiting... just my 2 cents. AF On Thu, Nov 4, 2010 at 11:35 AM,

Re: Chrome Browser support

2010-11-04 Thread Soria, Joe
I didn't see my earlier post come through and apologize if you are receiving this again. There is an IE Tab extension to Google Chrome (and FireFox). This extension uses the IE rendering engine. I've been using Chrome for Remedy 7.5 with minimal issues. Joe Soria QA and Database Manager

Re: Chrome Browser support

2010-11-04 Thread Rick Cook
Well, there's one little problem with that. Someone told me that Chrome pushes browsing history back to Google, which, if true, makes sense. But unless there's a way for a company or government entity to turn that off, which there may be, I can see Chrome remaining unsupported there for security

Re: Chrome Browser support

2010-11-04 Thread Ramey, Anne
Then submit an RFE to BMC and make it official. It's always a good idea to get it in the radar if it's a concern for you. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed

Re: Chrome Browser support

2010-11-04 Thread Brock, Anne
what happens in Vegas stays in Vegas smile Please go by the compatibility matrix or by Dave Easter's emails as those are the official sources! Anne Brock Principal SC, BMC Software From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin

Re: timeout error

2010-11-04 Thread SriSamSri Appecherla
Apart from what Eli has mentioned I would also suggest the following: - check the memory available on the ARS and DB servers - check for any unterminated/long running sessions on the DB Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Nov 4, 2010 at 10:33 PM, Vianna Vianna

Re: Chrome Browser support

2010-11-04 Thread Bing
Sounds like a logic puzzle . . . if Chrome supports the current HTML and XHTML standards, and Remedy doesn't support Chrome, does that mean Remedy doesn't support the current HTML and XHTML standards ??? Suggest you check out your MidTier-generated HTML/XHTML code with the W3C validation tool at