performance of the AR server is
much faster.
Has anyone run into this before and have some insight?
Thanks!
J.T. Shyman
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Answers Are
Does anyone know how multi-tenancy and the People form (CTM:People) work
together?
We are trying to limit what a given user can see in CTM:People to only
people in their own company and aren't having much luck. Has anyone done
this and can you give us some hints?
Thanks!
J.T
Axton,
Appreciate your input!
I should have mentioned that we've been up and down that highway and
haven't seen a blasted thing. (apologies to Glen Frey)
What you are saying is exactly what I thought and we've disabled the
idle timeout on the firewall. I know this
call ARS an enterprise product when
it behaves so badly with stateful firewalls.
J.T. Shyman
Column Technologies
Cell: 404-242-5407
-Original Message-
From: Axton [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 19, 2007 10:25 PM
Subject: Re: ARS 7/Oracle and Firewalls/Network
-level
security. Once we took those out it started working as expected again.
Fool me once shame on you.and me. :-)
J.T. Shyman
Column Technologies
Cell: 404-242-5407
_
From: Don McClure [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 19, 2007 8:08 PM
Subject: Re: Multi
I agree completely. Unfortunately, BMC sees this as a feature request and
not as a bug or problem with their software.
J.T. Shyman
Column Technologies
Cell: 404-242-5407
-Original Message-
From: Axton [mailto:[EMAIL PROTECTED]
Sent: Thursday, September 20, 2007 8:50 AM
Subject: Re
Yes, and keep in mind the concept that companies in ARS are treated like
groups in the Group form and you would use the Group ID to establish the
row-level security (which is really what multi-tenancy is) using field 112.
J.T. Shyman
_
From: Roger Justice [mailto:[EMAIL PROTECTED
Has anyone installed 7.1 with the ITSM suite yet? If so, does anyone have
any feedback? How does it compare with 7.0.1?
Thanks!
J.T.
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Let me go one step further with this: It would be nice if BMC knew
everything that was fixed in their patches.
We recently dealt with BMC's support over a floating license issue and were
told that the latest patch will fix it. When we didn't see the problem we
were having in the release notes
An old man walked up to a young man and said, I bet mine is longer soft
than yours is hard!
The young man looked at him sideways for a moment and said, Ok, you're on.
How long is yours soft?
The old man smilied and said, Eleven years.
-- J.T.
_
From: Gidd [mailto:[EMAIL
in
an endless loop.
I've got a 7.1 system, with no ITSM apps loaded yet, on RHEL 4 on VMWare.
Maybe I'll try an export and see what happens.
J.T. Shyman
Column Technologies
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Drew Shuller
Sent: Friday, November
Technically speaking and NULL are not the same thing. NULL indicates a
field isn't set at all, indicates the field is empty.
Also, isn't the escape to tell Remedy that you are using a keyword the other
slash? i.e. $\NULL$
J.T. Shyman
Column Technologies
Cell: 404-242-5407
-Original
to deal with
when convenient.
Thanks in advance for any insight.
J.T. Shyman
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Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
to Attempted doesn't
happen on subsequent records because the filter keeps failing on the same
record.
Strange behavior and I cannot get past it.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli
' closing
file C:\LISTSERV\MAIN\ARSLIST.CHANGELOG - Severity: Error - Facility:
Win32 error codes - Abstract: Unspecified error (112) - Refer to the Win32
online help - W32 info: There is not enough space on the disk.
- I/O mode: Record write
J.T. Shyman
Column Technologies
_
From
Unfortunately, we're on 7.0.1. Thanks for the tip, though.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, December 05, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject
to deal with
when convenient.
Thanks in advance for any insight.
J.T. Shyman
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Just curious: If we run into an issue, how do we contact an admin (I assume
Dan is one)?
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Wednesday, December 05, 2007 11:23 AM
I was hoping to avoid having to reinvent the wheel and pre-test every OOD
test in CTM:People.
Guess that can't be done unless AR 7.1 is in use with its error filter
directive.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList
to your helpdesk
account and Remedy will merrily create tickets for each and every one unless
you are carful in your qualifications.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday
For MAPI you need to install Outlook or a similar client on your Remedy
server, I believe. Most places don't like to do that and use POP/SMTP
instead.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T
and Gary, I take your point and I apologize if the joke offended you
or anyone else on this list. However, perhaps a private message would have
been more effective. Publicly pointing out a person's mistakes in a forum
such as this may not be the most salient approach.
J.T. Shyman
_
From
7.0.2 Patch 4. But my co-worker said it still exists in patch 6.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, December 07, 2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject
= Company or Company = - General -, it finds only the general
message. If the client has all general notifications disabled, then no
message is found at all.
Anyone run into this before?
J.T. Shyman
Remedy Consultant
Column Technologies
I'd love to see Transparent :-)
Another question: Why do people have hot water heaters if you don't need to
heat hot water?
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent
Q: What has four legs and goes oom oom oom?
A: A cow walking backwards.
My mother-in-law's favorite joke:
Want to hear a knock-knock joke?
Sure
Ok, you start.
:-)
J.T. Shyman
Remedy Consultant
Column Technologies
[EMAIL PROTECTED]
Cell: 404-242-5407
AIM: JToddShyman
Y!IM: MCIQuincy
the combinations of Menu
A/Menu B to another form using a push fields.
J.T. Shyman
Remedy Consultant
Column Technologies
[EMAIL PROTECTED]
AIM: JToddShyman
Y!IM: MCIQuincy
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, a single chicken was found to have survived the fire. It was
discovered on the other side of the road, watching the fire. When approached
by a reporter it said, See? THAT'S why!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList
Ok, maybe I should mention the source is Active Directory
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, December 07, 2007 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re
potentially have a lot of records and
something like this may take a long time to run and cause a lot of server
load both in AR and on the remote system (active directory) we're pulling
from.
Let me try that and get back to you.
J.T. Shyman
Column Technologies
_
From: Action Request
and loop himself through himself
several times. He then walks back into the bar, hops up on a stool and
orders again. A pint of your finest, please.
Hey, aren't you that string from a few minutes ago? asks the barkeep.
No, says the string, I'm afraid not (a frayed knot)
J.T. Shyman
Column
would point to south in any direction you faced if you were
standing on the magnetic north pole.
Which brings up the question: The North Pole is one place on a globe where
you can walk one mile south, one mile east and one mile north and return to
your point of origin. Name another.
J.T. Shyman
That worked and it only took 3 ½ minutes to run through 6,000 records.
Thats not too bad. Even for a larger organization I could run this
overnight and get a good list.
Thanks!
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto
What version is your ARServer? We ran into a similar problem when our server
was 7.0.1 Patch 5 but mid-tier was 7.0.1 Patch 3.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN
($Field,STRSTRC($Field$,.)+1,.)
Finally, to get everything after the second .:
SUBSTRC($Field$, SUBSTRC($Field,STRSTRC($Field$,.)+1) +
STRSTRC(SUBSTRC($Field,STRSTRC($Field$,.)+1,.) + 1)
At least, in theory, that should work.
J.T. Shyman
Column Technologies
-Original Message-
From
for each
field...but there are 82 of them. That's a lot of workflow.
Is there another way to do this?
J.T. Shyman
Remedy Consultant
Column Technologies
[EMAIL PROTECTED]
AIM: JToddShyman
Y!IM: MCIQuincy
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change if all those fields are in play.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling
Sent: Monday, December 10, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push fields
This is a neat idea and I may give it a try.
My only concern would be that the schema IDs may be different on different
servers making the code not quite portable.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
The SQL command is ISNULL and not nz.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, December 10, 2007 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push
Well, we're on Oracle and I didn't know the command there so it was a help
to see it. I'll let you know how it comes out. Thanks for the great info!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
form from CTM:People and then check the
support staff value and set the staging form to match prior to pushing to
CTM:People.
Thanks all!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli
A mismatch could cause problems.or you may need to go to Patch 5 on both to
fix this issue.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: Tuesday
-Delete-Entry
SGI:LDAP_People Stage 0014860
So riddle me this: If there is No error then why is it failing? :-)
(Obviously no error in this case means there isn't an error message, per
se, but that the process still failed).
J.T. Shyman
Remedy Consultant
Column Technologies
[EMAIL PROTECTED
Yeah, I figured that out about 30 seconds after I hit send on the email.
LOL!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Wednesday, December 12, 2007 11:43 AM
in open connections to
your database.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, December 13, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Cannot
Dan, what servlet container server are you using? Tomcat, Servlet Exec,
something else?
JNI is Java Native Interface and may mean your servlet container server is
on the fritz. It may just need a restart.
J.T. Shyman
Column Technologies
_
From: Action Request System
it.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Tuesday, December 18, 2007 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: JNI Method
We're using the OOB Tomcat that came
or one that has been running
well for a while and just recently started getting these errors? Are there
any firewalls or network appliances between the Oracle server and the ARS
server?
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list
sure the version you install matches the version and
patch level of the server.
Hope that helps.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian
Sent: Thursday, December 20
Sounds like a filter phasing issue to me. Try renaming the filter with a `!
suffix and see if that helps.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Wednesday, December 26
Maybe something in the AR User cache is getting corrupted. Next time have
him clear out the contents of his AR user Home folder, save for the ARCmds
folder of course.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
In that case the list of possible causes can run from bad RAM to a software
conflict with another piece of software to a bad .dll.
Silly question: Is he using the exact matching version of the admin tool?
You said the server is on 6.3 no patches. Is the admin tool also 6.3 base?
J.T. Shyman
if they point to a file that can't be read or a
registry entry that can't be opened or something like that.
Sorry for the shotgun approach but chasing down transient errors is one of
the more difficult tasks in IT
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request
Have you tried resetting the user's password to something simple (i.e all
lowercase and not symbols, if you're AD allows that) and then have them try
logging in to Remedy?
I'm wondering if something in the case of the password or perhaps in a
symbol could be causing this.
J.T. Shyman
Column
This is usually an error with the web service admin account in the mid-tier
configuration. I've had to go into that page and type it in again because
the install didn't do it correctly.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList
for.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Beketov Danila
Sent: Wednesday, January 30, 2008 7:25 AM
To: arslist@ARSLIST.ORG
Subject: Superdom
Hi
Have everyone successful experience with building
Just please, please...nobody start an emacs vs vi discussion.
http://ars.userfriendly.org/cartoons/?id=20080206mode=classic
J.T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene
Sent: Thursday,
action that performs this
text truncation task but to a temporary character field and then have the
next step set the value of the filed you want to set from the temporary
field. Does that make sense? Maybe something in the field you are trying to
set is doing this.
J.T. Shyman
Column Technologies
the / with nothing.
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, February 12, 2008 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Truncating a string value
Try this:
SUBSTR($field$,1,(STRSTR($field$,/)-1)
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bennett, Charlie CTR MDA/DOCC
Sent: Tuesday, February 12, 2008 9:12 AM
To: arslist
)
Would return:
He
Hope that helps!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, February 12, 2008 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Truncating a string
recommend using a
matching version to your server.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, February 12, 2008 2:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Patch 006
of the database. Then they would all have
to be rebuilt and who knows what else would break.
YMMV.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Wednesday, February 13, 2008 2:43 PM
All,
Patch 001 to the linux version of ARSystem 7.1 corrects this and
it works as expected now.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, February 11, 2008
False alarm. A reboot of the VM brought the problem back.meaning it is
environmental. Back to the drawing board.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, February
the ARSystem, using the same
script then the $PROCESS$ set fields actions work.
No idea what is causing this at this point, but I've got a solution
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T
I'm pretty sure I have it set to run at 99 on run levels 345. I'll post the
header in the morning.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, February 13, 2008 9:29 PM
I solved this by disabling the chkconfig script and adding a line to run it
with the start parameter in rc.local which runs last in the startup order.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Now I've seen it all.
An opt-in email worm.
Marvelous.
Thanks for the research, David.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, February 19, 2008 10:48
) such as:
How many quarters would you need to make a stack as tall as the Sears tower?
Or
Why are manhole covers round?
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Tuesday
That is the engineering answer. A square cover could be turned 45 degrees
and would be smaller (lengthwise) than the opening. You can't do that with a
round cover.
So, yes, that was acceptable. There was another, simpler answer.
Manhole covers are round because manholes are round.
J.T. Shyman
It goes all the way to the bottom.
J.T. Shyman
Column Technologies
ROFL:ROFL:ROFL:ROFL
_^
L__/[]\
LOL===_ \
L \_]
II
/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
(( % + $z1D Char04$) + % ))
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, February 20, 2008 4:05 PM
To: arslist@ARSLIST.ORG
Subject: IM 7.x Bug - Need someone
Some of us missed the crusades and don't know what the two opinions are.
Just for the education of those who may have missed it, I'd be curious as to
why Never is a good answer and why it is a bad answer.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion
I patched a Linux VM running AR 7.1 Patch 1 with ITSM 7.0.2 unpatched to
patch 7 to patch 7 and it worked great.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, February
After reading the past few hours of posts on this topic I'd say my weakest
qualification is: 'TR.Fieldname != $NULL$ AND 'Fieldname' != 'DB.Fieldname'
:-)
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe
Does anyone know if PERFORM-ACTION-ADD-ATTACHMENT can be used in a filter to
attach a file from the server? AR 7.0.1 Patch 5 on Linux.
--- J.T. Shyman
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there to. However, it behaves
the same even if I point the ADD process to a full path and file.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, February 22, 2008 5:04 PM
To: arslist@ARSLIST.ORG
Subject
I've got a 7.1 Patch 1 VM and it doesn't work there, either.
And this is Linux, not windows.maybe I'll try this on my Windows VM and see
if it may be OS related.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
the same issues.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Sunday, February 24, 2008 7:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT from
I kept fiddling with this and finally got it working. I created a new
attachment field and put the file that I am attaching into a character field
which is referenced in the PROCESS command.
Thanks for all the responses. Turned out this was a PICNIC.
J.T. Shyman
Column Technologies
Only if you use Linux, Apache, MySQL and PHP (LAMP)
Just kidding!
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Walls
Sent: Wednesday, February 27, 2008 1:15 PM
To: arslist
the server.
The time and time zone are set correctly on the server as is the Server
Time Zone in Remedy.
I've duplicated this on another Linux server running 7.1 patch 1. However,
this works as expected using arimportcmd on a windows server running AR
7.0.1 Patch 5.
--- J.T. Shyman
it into the field you are using in the web service
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Thursday, February 28, 2008 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Capture Space Value
LEFT($FIELD$,(STRSTR($FIELD$,@)-1))
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
Sent: Thursday, February 28, 2008 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Strip username from email address
Hi
Failed,File to Attach
Load_SAP_Data,Success,1204301650,02/29/2008 11:15:00,0,1,/etc/testfile
The 1204301650 comes in as 2/29/2008 11:14:10 AM which is correct.
The 02/29/2008 11:15:00 comes in as 2/29/2008 6:15:00 AM which isn't.
Strange behavior, this.
J.T. Shyman
Column Technologies
the Task Template Add-On hotfix is released.no
date on that yet.
Has anyone using Task Templates in IM upgraded IM to Patch 7? If so, would
you share your experiences?
Thanks!
--- J.T. Shyman
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is supposed to be and if there is something crucial missing from 9002.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 7/IM
Well.the ITSM 7.0.2 Patch 7 really upgrades your system to 7.0.3 Patch 7.
Does that answer the question?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, March 03, 2008 1:08 PM
Thanks! Appreciate the help.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 7/IM with Task Templates (Patch 9002
Check to see if the menu appears at the far right of the other screen.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 04, 2008 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Adding
Someone probably should submit this to BMC as a defect on dual-screen
systems.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 04, 2008 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re
for CMDB 2.1 and that is
too much of an upgrade to consider at this time.
Has anyone seen this issue and come up with a solution for it other than
upgrading to CMDB 2.1?
--- J.T. Shyman
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.
--- J.T. Shyman
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it.
--- J.T. Shyman
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, March 07, 2008 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Friday Befuddlement
**
For us with different version what does it say?
John Atherly
There should be manual install directions in the release notes for the
patch.
--- J.T. Shyman
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Monday, March 10, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade
!
--- J.T. Shyman
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Rick, if you have the 7.1 Patch 2 email.linux.tar.gz file you can open it
with Winzip or 7-zip and find the archgid utility in the /arsystem/linux
folder. You can then copy this to your server.
Unfortunately, getting the Windows version requires installing the Email
application.
--- J.T
I think Joe missed a word. It should be in the 6 hundred million range.
(6-6)
--- J.T. Shyman
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, March 13, 2008 10:07 AM
To: arslist
What version is the server?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hlayiseka Mkhombo [ MTN -
Innovation Centre ]
Sent: Thursday, March 13, 2008 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Error generating
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