Re: Question: ARCHGSEL Utility

: Thank you. I wondered if this type of program existed for ARS 6. Are you going to upgrade it for ARS 7? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky Sent: Tuesday, April 18, 2006 10:12 PM

Re: Changing Value Order in 'Status' field

Hi, I think that the big difference between rrrSelectionChange and archgsel is that the Status-History is also fixed with my tool. It will also let you do multiple swaps/inserts/removals in a single pass. Finally, it can either do the exchange directly to your DB (through the API), or it can

Re: Removing entries from a form.

Hi Dmitry, The command is a Server-Side command. If you want to execute it from an AL, the syntax would be @@:Application-Query-Delete-Entry ... Best Regards - Misi, RRR AB, http://www.rrr.se Thank you for detailed response. Ctrl+D is enough for the moment. I've just tried to

ARServer 6.3 patch 16 krasching

Hi, We are seing some sporadic (very frequent) krasching on a server: - Windows Server 2003 - MS SQL Server - ARServer 6.3 patch 16 (patch 14 shows the same problem) Here is a small exerpt from a combined logfile.bak just before the server dies. It is more or less similar each time. At least

WebService consume diff ARS 6.3 patch 5 and 16

Hi all, There is a small difference in the envelope sent when we are consuming an external webservice, and I am hoping someone can shed some light on this. Solaris, ARServer 6.3 patch 5: OK Windows, ARServer 6.3 patch 16: Login ERROR There seems to be a small difference in the envelope sent to

Re: WebService consume diff ARS 6.3 patch 5 and 16

a problem where a service being consumed was looking for the prefix and until they corrected it we had to delay upgrading to 6.3. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Friday, May 12

Re: Documentum and Remedy...

Hi Alexander, I created a Vendor Plugin (ARDBC) to Documentum. It only handled searches, as this was the requirement. In other words mainly supports set-fields from Documentum and use of Table Fields to display search results. Viewing, adding and changing documents were done through the

Re: Documentum and Remedy...

and impersonate a user. I need the user-name to use when calling the external resource, in this case Documentum. Best Regards - Misi, RRR AB, http://www.rrr.se Misi, Would not the new api call, ARSetImpersonatedUser, give you the user acessing the plugin? -- Jarl On 8/7/06, Misi Mladoniczky

Re: RUG 2006 schedule is out!

I will be there, and look forward to meet many of you for the first time! Best Regards - Misi, RRR AB, http://www.rrr.se, +46 705 854300 Quick reminder of our Survey to keep track of who can be there Please go to

Re: Log Viewer Utility

Hi Eric, My rrrLog-utility will indent both FLTR and ACTL rows for easier viewing: http://www.rrr.se/tmp/rrrLogFltrIndent.html The FREE version is limited to 50 API-calls and/or 500 SQL-calls per logfile, but if you want to debug individual API-calls with logfiles from your client, you should be

Re: email engine sending emails while disabled ?!?!

Hi, If you disable the outgoing mailbox(es) and then restart the Email Engine (restart Service or kill the email daemon process), it should not send any emails. Best Regards - Misi, RRR AB, http://www.rrr.se maybe I was not clear enough. The problem is that I don't want my email

Re: Question: Menus not being used

Hi, The free tool rrrDefMenuReport will check a def-file to find menues not referenced in forms or in Active Link Change Fields: https://www.rrr.se/cgi/tools/main#rrrDefMenuReport Best Regards - Misi, RRR AB, http://www.rrr.se ARUtilities will do this. It will also check the Change

Re: HA: Picture in Attachment in View Field? Need a good idea...

Hi, After you save the attachment to the server, and bring up the record again, ARUser will make sure to copy the attachment to a temp-folder on your harddrive. The client keeps track on the path to the local copy of the file in some intelligent way, I would think. If you manually remove the

Re: Custom Crystal reports only work with Crystal installed

Hi, A customer of mine had the same problem. They upgraded the client to version 6.3 patch 18, and they are now fine. You should have no major problem running a 6.3 client against a 6.0 server, but please test your application before roll-out... Best Regards - Misi, RRR AB,

Re: After all these years (10) confused about Licensing

Hi, The user.log-file has the information you need to determine if you should give a user USER-FIXED or USER-FLOATING license. You can allways use the free portion of our rrrLic-tool to determine how well you are tuned, and if you have the correct mix of licenses on your server. Concerning the

Re: How to verify if the current value entering exists on the database

Hi, Just for the record... The following qualification does not verify that a field has been changed: ('TR.field' != 'DB.field' AND 'TR.field' != $NULL$) You should rather use something like this: ('field' != 'DB.field') If you like to perform the check only if the field has been changed to

Re: How to verify if the current value entering exists on the database

or just the field value. Thad Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away. - Antoine de Saint-Exupéry Misi Mladoniczky [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2006 11

Re: ARSLIST AWARDS

I totally agree. I have a confession to make though. I have now eaten the first Twinkie of my life. It is very unlikely that this will occur again... I first thought that this black hole in my experience was due to Swedish Twinkie-tolls, but after the memorable experience this very eavning, I

JOB: 9-month contract i Sweden

Hi, If anyone would be intrested in working in Stockholm for 9 months, please let me know. This customer work only with homegrown applications. The job will include both analasys, design, documentation and development in a small team of ARS-developers. The main work will be of adding smaller

AR System User Licenses

Hi All, I just thought that I would share with you the information I extracted during BMC UserWorld in regards to User License Allocation within the AR System. I first got some conflicting information from RD, but after a long one on one chat with Doug Mueller, I feel that I know how it works in

Re: Request id available

Hi Julie, Actually, the request id is reserved and the records is created within the databas, in between filter phase 1 and 2. The syntax of changing filter phases is `! (backquote exclamation mark), and it changes the filters so that they run in phase 1 instead of the other way around. There

Re: New fieldtype - RTF?

Hi, I guess that this would be in reach now that the Data Visualization Field exists. The data could be stored in a hidden attachment-pool, with an optional text-only copy in a character field for search purposes. Best Regards - Misi, RRR AB, http://www.rrr.se Hi, I often get this

Re: After all these years (10) confused about Licensing

Hi Axton, I would not think that this bug should affect license usage much. As soon as the user opens a form that does a Set-Fields from the server or a Table-Refresh, tha license will be grabbed anyway. I would think that a user performing a login will probably do something more or less right

Re: URGENT | Restore data from archived form.

Hi Nazish, Export the data to an ARX-file using i.e. ARUser, and import it with ARImport. Make sure to manually map the old Request ID field correctly. Also set your mode of import to the relevant setting, Overwrite/Error/Update. After you are done, you would probably want to delete the records

Re: Java API max entries

Hi Eric, I do not know if the same restrictions apply to the new API-call ARGetListEntryBlocks() and ARGetEntryBlock(). It could be worth a try. I do not know how these are implemented in the Java API. Another solution could be to issue multiple queries. Even though this results in a

Re: How to capture workflow errors in Filters

Hi! It all depends on what you mean by capture. 1. If you are programming an API-program, you can will get the error message, and can code according to the message list returned. 2. You can capture errors in logfiles. Any failed API-calls will have the text FAIL attached to the ending API-row

Re: How to capture workflow errors in Filters

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Friday, September 15, 2006 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: How to capture workflow errors in Filters Hi! It all depends on what you mean by capture. 1. If you

Re: Syncing passwords between two servers

Hi, Unfortunately, the C-API aproach does not work in this case. You can not export/import password fields with the API. You must use runmacro/ARUser and arimportcmd/ARImport to transfer password data. I discussed this with RD during BUW, and we agreed that there were no real reason that the

Re: Syncing passwords between two servers

Hi, The code to handle 6.3-passwords does not exist in the 5.1-tools (runmacro etc). That is why you need to use a 6.3-arimportcmd to be able to import a password to a 6.3-server. I older versions, you could not do a filter-run-if like ('TR.Password' != $NULL$), as this was a protected field.

Re: Licenses Information

Hi Puneet Malik, Unfortunately, there is no such table. You can turn on server statistics to monitor license usage. The user.log-file is a good place to go for license usage statistics. You can use the FREE part of our rrrLicense-tool tool to parse and present the data in a nice way:

OT: www.rrr.se unreachable?

://www.rrr.se site is not available. I will try again after sometime to check... Regards, Puneet Malik -Original Message- From: Misi Mladoniczky [mailto:[EMAIL PROTECTED] Sent: Monday, September 18, 2006 3:52 PM To: arslist@ARSLIST.ORG Cc: [EMAIL PROTECTED] Subject: Re: Licenses

Re: licMon found on MattReinfeldt.com

Hi, The application licenses is logged in the user log. The problem is that the version 6.x applications, and earlier, does not utilize real application licenses. In applications from version 7, you will be able to see them both in the user log and through the API-call. I am in the process of

Re: Read (floating) license

Hi, The user should not show at all if he has not done any reads or writes. The only time a user should show as a Read (floating), is when no license has ben available. Do you by any chance use license pools? Some unused floating licenses could be tied up by licenses pools. Best

Re: Field ID 60000-60999

] Behalf Of Misi Mladoniczky Sent: Tuesday, September 26, 2006 8:06 AM To: arslist@ARSLIST.ORG Subject: Field ID 6-60999 Hi, I am trying to implement dynamic group fields with IDs 6-60999. I have created my field, and can enter a Group or Group ID in the field, but when I enter

Re: OT Re: DATE fields and queries

Jason, I tried using them some when they were first introduced. Unfortunately I had problems doing searches/escalations and other comparisons between $DATE$. I also had problems with functions such as DATE(), DATEADD(), DATEDIFF(), YEAR(), ... I may have had additional problems due to the

OT: RRR|Chive with new sync functionality

Hi, We have now added a SYNCTOTARGET-mode for RRR|Chive that will let you do fast and easy incremental updates between servers. Typical scenarios where this can be useful: 1. When you want to reset your test server to reflect data from production 2. When you are moving to a new server How

Re: Application Lic. utilization

Hi, That is correct. In version 7.x of the apps, they are also tracked in the user-log-file, which has enabled us to support application licenses with RRR|License. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses?

Re: Large file in system temp directory

Hi David! Have you upgraded your server, having the install shield update the User-form, or have you done a fresh install of version 7.1? Best Regards - Misi, RRR AB, http://www.rrr.se/sv/ I wanted to post an update on this issue. While performing the export, the system creates a

Re: Issue with Delete record through webservice

Hi Satya Gandhi, Depending on your app, it may be possible to set the delete-flag/field through Web Services, and then use an Escalation to delete the record. That would cause a slight delay before the escalation runs and actually deletes the record though... I have some times created a

Re: Error While installing AR Server on Solaris

Hi Satya Gandhi, Apparently the install script does something wrong, which in itself is not uncommon... Try to edit the script so that it does not exit. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money

Re: License tracking and reporting

Hi, We have just now released a version of RRR|License that support application licenses in ITSM 7. It leverages the user-log-file to give you statistics, and also specifies the optimum number of fixed and floating licenses for each application. Best Regards - Misi, RRR AB,

Re: Splitting of a string

Hi, The CR in REPLACE may cause a problem, as it typically adds a SPACE after the CR. It looks right when you save the filter, but when you reopen it, the space is there. This may have been changed in newer releases of the ARSystem. One way to fix this would be to do something like this:

Re: Question on using ARSPerl to determine if an entry exists in a form

Hi Nyall, The ars_GetListEntry() should supply the answer for you. %entrylist = ars_GetListEntry() if keys %entrylist 0 { ... } Hi, I can use ARSPerl to create new entries in various forms but I can't seem to easily find a way to determine if a particular entry exists in a form. For

Re: Filter Problem

Hi, To check if a field has been changed, you can use the following syntax: ('Field' != 'DB.Field') To see if a field has been changed and set to something other than NULL: ('Field' != 'DB.Field' AND 'Field' != $NULL$) Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR

Re: Filter Problem

Hi, You are correct in the assumption that TR-values can save a little bit on performance. The server looks through the run-if-qualification of all filters. If anywhere there is a 'Field' or 'DB.Field', the server will need fetch these values from the database. And the values of all other

Re: Filter Problem

Hi, Just remember that 'DB.Field' and 'Field' both results in an fetch from the database. How else can the 'Field' (most current) be computed! Another issue to concider is that if any Filter-Set-Fields on CURRENT TRANSACTION are referencing fields, e.g. $Field$, the complete record is also

Re: Filter Problem

workflow, isn't it a moot point? Is there an alternative to 'TR.xxx' != $NULL and 'xxx' != 'DB.xxx' (or simply 'xxx' != 'DB.xxx', as was offered earlier)? Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Misi Mladoniczky [EMAIL

Re: How To Change License for Demo User?

Hi, If you can login on the server OS, you can also use the arcache-program to fix up your data. You can accomplish the same thing that Joe suggested with arcache, or you could add a new temporary user. Adding a temporary admin-user: arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1

Re: Filter Problem

these products, and many free tools and utilities, at http://rrr.se. 'Field' will not cause a read from the db, only 'DB.Field'. All the current transaction values are already available on the Remedy side, how else would Remedy know what to write to the db? Axton On 10/4/07, Misi Mladoniczky

Re: Filter Problem

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky Sent: Thursday, October 04, 2007 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem Hi, You are correct in the assumption that TR-values can save

Re: Competitors to Remedy ARS?

Hi, One question that we must ask ourselves here. Is it allowed to use an unlicensed version of the AR System? At one time, for one version, it was allowed to use it this way. But I do think it is a breach of the license agreement to do so now. Best Regards - Misi, RRR AB,

Re: Filter Problem

. Isn't that a flaw in the design? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky Sent: Thursday, October 04, 2007 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem Hi, You

Re: Filter Problem

. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Misi Mladoniczky [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/04/2007 03:31 AM Please respond to arslist@ARSLIST.ORG To arslist

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

Hi David, Could you enlighten us about areas where an unlicensed server would be allowed? The Remedy Helpdesk Express (I think it was called) used ARServer 4.5 or 5.0 (I think...), and you were allowed to use it to its limit of 3 users and 2000 records per form. Best Regards - Misi, RRR

Re: Filter Problem

,U2,T3,U3,T4,U4 FROM H1160 WHERE ent OK -GE OK Axton Grams On 10/4/07, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi, As the logs show in my 7.0.1 examples, this is usually true. The only time it is not true is when no filter at all uses 'DB.Field'-syntax or 'Field'-syntax

Re: Filter Problem

performance as a valid issue for using a TR value. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Misi Mladoniczky [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/04/2007 03:31 AM Please

Re: EXTERNAL command problems

Hi Norbert, You are right. Use the database name or field id. The extra is used in Set-Fields when you construct your qualification. The resulting data in the zTmpHiddenTableQual itself should be without any extra stuff, except in the case of keywords... '536870913' = SIA_Config To do the

Re: TR, DB, and nothing

Hi, It only states that TR should be used to check the value of a transaction. It does not describe what a transaction-value is. It will allways suffice to do these tests: 1. check for any change: ('Field' != 'DB.Field') 2. check for a change to non NULL value: ('Field' != 'DB.Field' AND

Re: Filter Problem

Hi, One very important thing is that values will never be , it will be NULL. Leading and trailing whitespace will also be stripped, so the string would also be set to NULL. AR User will automatically convert empty charfields to NULL. When you do imports, leading and trailing whitespaces can

Re: HelpDesk Audit

Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our

Re: HelpDesk Audit

|ChangeField (free) - Multiple Change Field Action Creator Am i missing something here? Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define

Re: HelpDesk Audit

it'll be available somewhere in the databse. Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2

Re: rrrFlash

Hi Chad, I have used it a couple of times myself at various customer sites. The only thing required in the data-form is one date/time-field for start/new/open, and one date/time/field for stop/close. The Status-History field will usually be perfect. To call it, you will only need to create a

OT: new RRR|DefHideExpandBox tool added

Hi All, I have just added a small utility that will hide the expand-box on fields Modified By, Submitter and Assigned To in your system. This can come in very handy after an upgrade from version 6.x to version 7.x, as the system adds an expand box to all your forms. The expand box will likely

Re: Flashboard historically

Hi Patrick, RRR|Flash can show historical data for you ;-) It is kind of limited, as it needs two field, or Status-History to be able to give a historical graph. The fields must contain data for Start-Date and End-Date. The layout looks like this: http://www.rrr.se/c/online/l/rrrflash.png You

Termination of SQL-calls in logfiles

Hi All, In some databases, it is hard to find the start and end of each set of SQL-calls. A commit/rollback is there in some databases. I recall that some kind of option was introduced in 7.0, so that the a logrow was added after each set of SQL-calls. I have been unsuccessful in finding this

Re: Termination of SQL-calls in logfiles

to make a best logical determination as to which timings are realistic and which are not. -- Jarl On 10/24/07, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi All, In some databases, it is hard to find the start and end of each set of SQL-calls. A commit/rollback is there in some databases. I

Re: Diary Fields

Hi! This suggestion would require two extra API-calls from the client, to the arserver and to the database, which is bad for performance. I would suggest that you instead create a Display-Only Selection-Field called DiaryFlag with the values Yes/No. Creat a filter that triggers on GetEntry,

Re: Diary Fields

Hi! Two years ago I published a free utility to convert diary data into separate records in a form called RRR|DiaryX. The utility can do pattern matching to extract some interesting data from your old diary. For example it can find Status-changes and Assignments and put this data into separate

Re: Localization in ITSM?

Well... I just want to point out that almost all of the European countries has their own language. They have definitely not translated to anywhere near most of these, or even half. I have a fairly new tool call RRR|Translator that will simplify translations of both Custom and OOB applications to

Re: Moving Data or workflow from Production server To Development Server

Hi, To copy workflow from source to target, I typically do the following: 1. Export def-file with everything from source 2. Delete all non-regular-forms in target 3. Delete all workflow in target 4. Import the def-file in target To move data from source to targe, I use RRR|Chive: 1. Download

Re: Reg: Data Comparison

Hi! I would definitely suggest that you try out RRR|Chive which can help you move the data in one run. You would need to build a config file similar to this one. I have added the verify-options that may be a little redundant. In any event, it will make RRR|Chive fetch each merged record from the

Re: Error 302: Entry does not exist in database

Hi! This message is given when the system tries to do an ARGetEntry and the records does not exist. The most common cause I have seen is that you do a Modify-Save or a Push-Fields, and somewhere along the way your record is deleted using Application-Delete-Entry or some such command. The other

Re: Floating licenses not recognized

Hi Mike, If your server license works and the floating licenses do not, I suspect that you have received wrong licenses. Verify that the HostID-part of the floating licenses correspond to the server license. You can enter any license with a correct key into your system. If the HostID does not

Re: Version of Tomcat with Mid-Tier 7.1

Hi, The Compatibility Matrix for AR System 7.1 says that Java SDK 1_5_0_12 or higher is needed. Does it work with JRE only? Best Regards - Misi, RRR AB, http://www.rrr.se Thanks for the info and the heads up regarding x64. Jason From: Action Request System discussion

Re: Disabling all fileds in a form

Hi Marek, I have a ACTL-generator called RRR|ChangeField that will create one (or more if needed) active links to change your fields: https://www.rrr.se/cgi/div/changefield Just export your the def of your form and the tool will generate the active links needed depending on the fields in your

Re: how to test all the fields for values in a form

Hi, One approach is to loop through all fields and do a number of: $PROCESS$ Application-Copy-Field-Value tmp-field-id from-field-id The field ids can be found in the the database. You can create a view-form against the and then display the field ids in a table-field. The schemaid must be

Re: Execute filter between specific time of the day

Hi, I guess that you would want your filter to run at each transaction but only during the designated times. This could work in theory: $TIMESTAMP$ - $DATE$ = 25200 AND $TIMESTAMP$ - $DATE$ 68400 Otherwise I would suggest that you do this in two filters. First filter sets an integer field to

Re: DDE with Excel

Hi, This DDE.INI will open an empty excel-sheet and paste the columns of your report into it. It is a start at least... [Excel] PATH=c:\program files\microsoft office\office\excel.exe Application=excel Topic=system Format=Tab XFRDATA=Clipboard Command1=[NEW(1)] Command2=[PASTE()] Best

Re: Brief outage Weds am

Enjoy your cruise Dan! /Misi I may have the day wrong. I am on a cruise, currently in Cadiz, Spain and John was in Israel. System ran out of drive space and it took me a couple of hours to arrange for the access I needed. John logged in a bit later and cleared more, then I killed

Re: Need help with understanding a log file

Hi Carey, You are right. The USER: xxx indicates the performing user. The FLUSH/EXPIRE is not performed by the user being released. It is some other users that is doing something, and during/after the Demo-users transaction, the server checks for pending FLUSH/EXPIRE-operations. So the

Re: ARS7.x: Database FieldID change

Hi, Try the archgid-utility from http://developer.bmc.com. This is from the readme-file: Purpose: The archgid program will let you change the internal ID of a form, field, VUI, or group within the AR System. This allows the synchronization of IDs for the same form across multiple servers or

Re: Restricting User for accessing certain forms on Midtier

Hi, You could create an ACTL that gives an Error-message when opening forms that are not allowed. Form Name: All forms that are prohibited Execute On: Window Open Run If: ($CLIENT-TYPE$ = 9) # mid-tier Action: Message Error Permissions: Public Best Regards - Misi, RRR AB,

Re: Login id change....

Hi, We have published a tool called RRR|LoginConv at https://www.rrr.se/cgi/tools/main#rrrLoginConv that should do the job for you. It will much through all records in all forms and substitute a list of login names to new ones. You can limit the program to certain fields and forms if you like.

Re: Login id change....

Hi, RRR|LoginConv works on all fields, not only 2 and 4. Any exact match will be converted. It will also convert Status-History and Diary-fields as well as any exact occurrence enclosed in single or double quotes. If you must convert a lot of user names, RRR|LoginConv will do this in one pass

Re: How to give a query like NOT LIKE in remedy

Hi, Note that the query will not match fields where ('field' = $NULL$). NULL values are excluded if not addressed specifically. If the field is Required this is not an issue of course. For an Optional field the query must be something like: (NOT 'field' LIKE %value% OR 'field' = $NULL$)

Re: Login id change....

Am I getting that right? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, August 27, 2009 2:11 AM To: arslist@ARSLIST.ORG Subject: Re: Login id change Hi, RRR|LoginConv

Re: Use rrrchive to sync but not delete?

Hi, Up till now, there has been no way to do this. I have updated the tool in accordance with your suggestion, to allow setting syncmaxdeletedpercent=0, which disable the delete-operations. Please note that the SYNCTOTARGET-setting will restore any inconsistent records from the source to the

Re: Major 6.3 Migration Project

Hi, Let me know off list, and I will get you the newest RRR|Chive version that is much faster in syncing two systems. I would to it like this: 1. Do a new install of the new server 7.1/7.5 2. Import your custom groups 3. Import your custom forms using def-files 4. Analyze your core form

Re: Major 6.3 Migration Project

Hi, A good thing with RRR|Chive, or rather the ARAPI, is that it will handle the character conversion automatically. Another thing with an upgrade, is that it usually brings havoc to the layout of forms it changes. Therefore I think it best to use the forms supplied with the new version, and

Re: Major 6.3 Migration Project

voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Fri, Sep 18, 2009 at 10:48 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Let me know off list, and I will get you the newest RRR|Chive

OT: Update of free RRR|Chive data migration tool

Hi, I just wanted to let everyone know that I have just release a new version of RRR|Chive with two significant improvements. 1. Compiled against the 7.0 API for maximum forward/backward compatibility 2. Significant speedup when copying/syncing all records in large forms The new version has

Re: OT: Update of free RRR|Chive data migration tool

it reports a missing column in the audit form. Rod On 23/09/2009, Misi Mladoniczky m...@rrr.se wrote: Hi, I just wanted to let everyone know that I have just release a new version of RRR|Chive with two significant improvements. 1. Compiled against the 7.0 API for maximum forward/backward

Re: OT: Update of free RRR|Chive data migration tool

On 23/09/2009, Misi Mladoniczky m...@rrr.se wrote: Hi, That should be a simple enough thing to implement. It is a spearated option to ARSetSchema(), which makes it isolated. The ARAuditInfoStruct also seems stable enough between versions. What about Archive and Audit Forms? You can

Re: Remedy handling numbers differently on two servers

Hi, The regional settings of the server probably differ. The 2,40001E8 indicates that you have comma , as decimal separator. This should be standard in Danish regional settings. Make sure to apply the settings for the default user profile as well as the one you are logged in as. Best

Re: Get user's network login on mid-tier (and AD authentication project)

Hi, I don't think there is. The browser is not supposed to talk to the native OS, as this would be a security problem. If you need to change the actual login-name in Remedy, we have published a free tool that will change a list of users to new names in all forms and fields:

Re: Field 112 and ARS 6.3, how does it work?

Hi, You have to set Multipl-Assign-Groups: T in your ar.cfg. The default value should actually be T in ar.cfg for 6.3... It may also be important how you concatenate your groups, if you do it with workflow. The best way is to open the field 112 and use the menu to add two group and then save

Re: OT: Update of free RRR|Chive data migration tool

you know how it goes. Rod On 26/09/2009, Misi Mladoniczky m...@rrr.se wrote: Hi Rod and others, I have now added the functionality to handle audit- and archive-forms in version 2.06 of RRR|Chive. I have added an option called target_disableaudit=YES, which turns off the audit

Re: Moving Attachments from one Server to another

Hi, RRR|Chive will work just fine if you are on different versions. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy

Re: Advanced Search Question

Hi, What you can do is to create a display-only-integer-field called 'NotesLength'. Then you create a filter that runs on GetEntry that assigns a value to this field. The value should be LENGTHC($Notes$) or some such thing. After this you create a basic AR System report that counts this field.

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