Yup. Remedy will accept the limits of the underlying DBMS - which is pretty
huge these days.
Rick
On 9/26/07, Shellman, David [EMAIL PROTECTED] wrote:
** The only one I'm aware of is the 2000 record limit per form on an
unlicensed server.
Dave
--
*From:*
If you have the time, you can figure out the mapping. If you don't, there
might be a couple utilities (I think Effective Technologies makes one) that
might help.
Rick
On 9/26/07, Benjamin Trimmer [EMAIL PROTECTED] wrote:
**
Fellow Listers,
I was wondering if anyone has an experience /
.
__20060125___This posting was submitted with HTML in
it___
--
Rick Cook
Cook Enterprises
253-278-4112
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The main benefits to the Requester Console:
1) It's free
2) It's not hard to implement.
3) It's easy for users to learn how to use without being trained.
Rick
On 9/27/07, James Van Sickle [EMAIL PROTECTED] wrote:
Norm
I can't speak to the SRM as I have not worked with it yet. I do
in the apps.
Axton Grams
On 9/27/07, Rick Cook [EMAIL PROTECTED] wrote:
**
Be careful of that, though.
The upside to DB normalization is that you only have one copy of a data
element.
The downside to DB normalization is that you only have one copy of a
data
element.
This means
Well, it's good to know there's hope of having a positive experience with
that support center. I'm still waiting for my first one. Hopefully,
they'll improve with time, but the language barrier is just too much for
me. I'm very used to hearing the accent and the differences in sentence
in back of the line was going to have to be carried
out.
--
Rick Cook
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Rabi, there are still significant problems with SLM v7. It's a great
concept, it's a great looking and well-thought out application, but the
inner workings still have some holes.
I guess what I'm saying is that it may not be a problem with something you
did.
Rick
On 9/28/07, Rabi Tripathi
cars sell for their paint. I thought he was kidding. But what do I know?
Any specific issues with SLM 7 I should know about?
Wonder how many are using it in production.
--- Rick Cook [EMAIL PROTECTED] wrote:
Rabi, there are still significant problems with SLM v7. It's a great
concept, it's
Patch 4 of 7.0.1 increases that field size to 2000 chars. You may choose
that as one option, especially since it also fixes a few other problems that
were introduced in...patch 3.
Rick
On 10/2/07, Drake,Dave [EMAIL PROTECTED] wrote:
**
Evidently, the Group List field on the user form is set
A few of the basic rules:
- Never delete ANYTHING. If you don't need a field, hide it. If you
don't need workflow, disable it.
- Don't repurpose unused or unneeded fields or workflow objects for
unrelated purposes, as it complicates both your ability to expand the usage
of those
Dear BMC, would that pronouncement include any change that fixes a broken
process months before BMC gets around to it?
(pause for response, hear only crickets chirping...)
Didn't think so.
Rick
On 10/3/07, Seth Wrye [EMAIL PROTECTED] wrote:
As I was told in my most recent CMDB training class
Chris, I'm not at all surprised that Gary was able to provide a quality
solution, but if I may clarify for a moment, I don't think many (if any) of
us are displeased with the support that the old-timers like Gary give us -
it's usually stellar. It's the offshore people that are hit and miss, and
SHARE:Application_Properties.
CAVEAT: All patches from all applications don't update this form equally,
which means that it is NOT 100% dependable as a reference point for that
purpose. However, it is still what each patch checks against when
determining what's currently loaded on the system.
Well, that depends on the timeline involved, as I'm sure you know, as well
as a number of things like the scope of work. Without knowing the scope (
i.e. what is involved in configuring), I could only guess at the proper
time and resource requirements.
Rick
On 10/4/07, Ri Mez [EMAIL PROTECTED]
. If the customer
wants it done in two weeks vs. two months or wants a vanilla install and
config vs. a customized solution, the numbers and prices can change
dramatically.
Seth
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent
Michelle, glad to see you back on the list - I've missed you!
Actually, if you're referring to recent patches like 7.0.1 p4, there was a
documented bug on that very issue - a more recent version actually fixes the
links and uses document names. Not sure if that takes care of the version
Claire, there should be an open window command that you can tweak. The nice
thing about them is that you can specify what type of window you want to
open, and whether you want results, details, or both displayed.
Turn on your AL logs, perform the action, and you should see which
workflow you
Cheeti, that's far too open a question to be answerable. It depends on a
number of major factors on which we have no knowledge, like to what degree
the company wants to use the software as it is, vs. customizations, or how
they want the Company and/or the Support organization structured. There
There are several reasons that an organization might decide to migrate to
ITSM 7:
- More effective ITIL Compliance.
- Functionality to allow IT to better meet the needs of the business.
- A desire to use top-flight Service Management tools.
- A need to prove that BMC's implementations
Is it possible to move and/or hide the field?
Rick
On 10/9/07, Christian Janovic [EMAIL PROTECTED] wrote:
Carey,
thanks for those good ideas.
Unfortunately they did not work:
- Hiding the Banner, Web Toolbar etc. has no effect at all.
- Adding a results list field to a display only form
That's true, Rabi. You have to have a base group (i.e. Tier 1/Triage group)
defined that can be assigned pretty much anything, then build your other
groups to catch as much as possible before it filters down to that group.
So in essence, that's the default group - it just isn't called that.
Rick
Norm's idea is good. Another thing you might try is to create separate
Vendor forms for each AD level, and then use workflow to consolidate the
data into a holding form, from which you could push/pull the data into the
People form. Or have Vendor forms for just the level data, to enable menus
to
flat rate
that will be cheaper than even a relatively small number of roaming minutes
(at $0.50~ per).
Voice of experience on this one...
--
Rick Cook
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Did you change the connection settings in your TWO_TASK file?
Rick
On 10/10/07, Zaheer Malik [EMAIL PROTECTED] wrote:
**
hi all
We have created a new 10g instance on our remedy test server.
the issue we have is that the ARSystem is still pointing to the the the
old 9i database, even
Thanks for the heads up. Just checked with ATT and their rate is 0.79
per min and you can add a package for 5.99 and it will drop the rate to
0.59 per min.
Seth
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Tue 10/9/2007
. Here's a web site
that maybe you can put on your PDAs to check on the fastest route on any
given day. The two entry points in the town of Blaine are the ones you're
looking for.
http://apps.cbp.gov/bwt/
Rick
On 10/10/07, Rick Cook [EMAIL PROTECTED] wrote:
If you have a passport, bring it - it's
Well, assuming that no one actually deleted the form, open the Remedy
Support form and re-enable the Entry Point to that form in the View
Properties. That will make it visible on the Home Page. Then inform that
person that they owe you (lunch, drinks, chocolate, etc.).
If they DID delete the
Actually, he's looking for a MAGIC Admin. They do have a v9.
Rick
P.S. to Josh - maybe if everything wasn't marked URGENT, the ones that
really are would stand out. Just a thought.
On 10/11/07, Tanner, Doug [EMAIL PROTECTED] wrote:
**
No, that is the expected level of the ITSM patch by
and .def files
**
What about the Backup Directory.. ? Backups are in there automatically.
as far as the DB cache files.. I suppose you might be able to open with MS
ACcess and play that way.
never had to do it though..
On 10/12/07, Rick Cook [EMAIL PROTECTED] wrote:
**
Does anyone know of a way
One thing you could do is to disable many of the large chunks of the DSL
that you don't support. That also reduces the number of Pcat entries in
use.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent:
Does anyone know of a way to make a Migrator .mdb and/or .mgrdep file into a
.def file, or to open those files in such a way that we could use them to
migrate them to a server? Migrator won't open them.
Rick Cook
@ARSLIST.ORG
Subject: Re: Incident Mgmt 7: No default Assignee Group?
**
For now, I am going to tell them that this default group will show up in
their list. I will consider code change later. Thanks.
- Original Message
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent
/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 13, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt 7: No default Assignee Group?
**
Chris, setting the Assignee Group fields isn't something I will suggest
Hmmm...seems like you have a math problem, to which your customer holds the
answer. The question is how important that policy decision is.
Either they fund a solution (HW or SW, if it exists), or allow a decent
workaround with existing technology (like a very secured Unique ID field).
Rick
On
Could you create a View or Vendor form linked to the external SQL data, and
have the table field populate from that?
Rick
On 10/16/07, Andrew Hicox [EMAIL PROTECTED] wrote:
Hi Everyone:
I have a situation where I need to show records from an external non-
ARS database in a table field.
We
will show more good news than bad.
--
Rick Cook
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If my read of your question is correct, what you want to do is move the
cursor in a Remedy form from one field to another, then select a value from
a menu in that field, without using the mouse.
You can do that.
The Tab key should take you from one field to the next - the tab order
defaults to
In relation to AR System function, is the max B.C. value (1/1/4713 BC) any
more or less an arbitrary value than that of the UNIX Epoch (1/1/1970)? I
agree that an unlimited value (or a value that was allowed to the same level
as A.D. or B.C.) would have been more useful to the 0.01% of Remedy
:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Wednesday, October 17, 2007 9:26 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ADM: Annual are you going to BMC UserWorld qeustionaire
available
** In relation to AR System function
Well, I suppose you could do what the rest of us do - go to the
SYS:Notification Messages form and run a report from it.
Rick
On 10/17/07, David Charters [EMAIL PROTECTED] wrote:
**
Listers,
In ITSM 7.0.1 Patch 4 there are about 75 Out Of The Box notifications. I
know many of them but not
You can do a full install on XP Pro, and just AR Server (no mid-tier) on XP
Home. Done it many times. Unlicensed server holds up to 2k records per
form.
Rick
On 10/18/07, Howard Richter [EMAIL PROTECTED] wrote:
**
I know its not supported and its not Friday, however I am training a newbe
Excellent post, Michelle.
With all of the What the insert expletive? problems in recent patches
and releases, one has to wonder what passes for QA at BMC these days. What
really blows my mind is that they seem to be getting worse, not better. Had
they tested the Mid-Tier AT ALL, they would
We had a problem with arplugin when processing SRM data. It finally stopped
when our server's virtual image completely crashed and burned. Since
rebuilding the VM, it hasn't recurred.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Depends on what you like. My wife and I really enjoyed Granville Island,
which is a HUGE Farmer's market and local artisan place - you could spend
half a day there.
West Vancouver is very pretty, even for those of us used to the beauty of
the Pacific Northwest.
You might take a drive up to
Great post, Rabi. All I can say is: Welcome to the party that is ITSM 7.
We feel your pain.
My favorite As designed feature is that of showing the users all of the
notifications they can receive, but not giving them the ability to opt out
of any of them, even though the screen leads the user to
I don't think that's a new thing, Bruce. Haven't Artasks always been a
snapshot of the form?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D.
Sent: Thursday, October 25, 2007 7:00 AM
To:
Andy, workflow can only evaluate the current entry into a diary field - all
existing ones are considered to be invisible to the transaction.
Rick
On 10/25/07, LJ LongWing (Head) [EMAIL PROTECTED] wrote:
** Not a dumb question actuallythat qualification in an AL will give
you only the
Well, one thing you could do is to evaluate the opening of the Help Desk
form, and if the user is a member of that group, open the form in a Search
mode, and then add the Filter that Scott suggested to ensure that they don't
attempt to change that window.
You could also add an Active Link that
Remedy desplays less
provocative..
Phil
-Original Message-
From: Action Request System discussion list(ARSList)
[*mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] Behalf Of Rick
Cook
Sent: Tuesday, April 06, 2004 1:38 PM
To: ARSLIST@ARSLIST.ORG
Subject: Re: Patterns.
In the Attributes
Hey, I'm no big fan of karaoke (which is derived from two Japanese words: *
Kara*, which means microphone, and *oke*, which means LOTS of alcohol), but
last year's song was pretty well written, I thought. And no, I had no part
in that.
Rick
On 10/25/07, Susan Palmer [EMAIL PROTECTED] wrote:
Actually, they sort of do. If you use the %Interface_Create forms as
staging forms going into ITSM 7, you can more easily determine and enforce
data validation rules without recreating the wheel. Going from 7 to 6 would
be easier, because there are fewer rules in 6, and they are more obvious,
I still remember the best definition of the word Expert I ever heard.
X is the mathmatical symbol for the unknown.
A Spurt is water under pressure.
Therefore, an Expert is an unknown drip under pressure. I think many of us
might qualify ourselves there...
Rick
On 10/26/07, Lai, Canhai [EMAIL
Dave, I haven't used that, but I have used the advanced version of Effective
Technologies' Datalink tool, and that seems to work fine for adding user
perms.
Rick
On 10/30/07, David Charters [EMAIL PROTECTED] wrote:
**
Listers,
I am trying to use the latest ITSM Dataloader from BMC for
not want to receive notifications when he OPENS a new
Incident,
but wants to receive Notifications when his Incident is Resolved.
Thanks.
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday
To answer your concern, Matt, I did hear that the plan is to allow us to
eventually build our own plug-ins (in addition to whatever ones BMC might
create) for the Eclipse tool. That might not be available right away, but
it is a goal they're hoping to reach.
Rick
-Original Message-
Well, since I had a BMC Support escalation manager tell me that their
response to not having ANY adequate release notes in patch 5 was that they
would do a better job in patch 6. Well, even this foul ball is better than
the total whiff job that was patch 5, but I still have a hard time wondering
Michael, maybe your boss will allow you to introduce a blind patch on your
dev server, but mine won't, and I wouldn't do it if he did. Maybe BMC
should stick to the ITIL rules regarding Release management, so that we can
stick to them in Change Management.
Also, I remember Doug talking a couple
Congratulations, Ty. You have a better grasp of the requirements that are
part of Release and Change Management than a certain BMC product manager who
keeps displaying his/her lack of understanding of those tenets and respect
for BMC's customers by allowing blind patches to be released to them.
William, if you haven't already, investigate the pre-caching of Entry-IDs.
The sweet spot seems to be around 100 at a time, and it really does help.
Also, large data imports are sped up by temporarily disabling the indexes on
the import form. Make sure that your data doesn't violate any unique
I'm trying to execute Remedy workflow based on someone opening, modifying,
closing, etc. Remedy forms and workflow objects. I'm having trouble
conceptualizing how to use those actions as a workflow trigger, though.
Has anyone done this before?
Rick Cook
] wrote:
There are no hooks that I know of to trigger things on open of
workflow, short of parsing the api logs. If you want to trigger on
create, delete, modify of workflow objects, you can use the server
events.
Axton Grams
On Nov 7, 2007 5:51 PM, Rick Cook [EMAIL PROTECTED] wrote
Nope - all you need is the server license - there are no user licenses. The
server license gives you unlimited users of unlimited flashboards.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Thursday, November
It's in your Inbox.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Janie Sprenger
Sent: Thursday, November 08, 2007 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Looking for ITSM 5.5 doc
**
Does anyone have this document ?
ITSM 5.5
Richard, to throw another tack to this (sorry for the massacred metaphor),
you won't be able to upgrade ITSM 6 to ITSM 7, like you could v4 through
v6. Almost none of the code is the same. You will need to either plan for
downtime measured in days (if you're lucky) or plan on installing ARS and
I know it isn't officially supported, but I have installed Remedy servers on
XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 wouldn't run in that
environment?
Rick Cook
Cook Enterprises
253-278-4112
I think I would use a Guide structure to emulate the Case. That way, you
would drop out of the guide when a condition that was present in the Run If
quals of all of the Als/Filters in the Guide was met, and it would only be
set when it ran the matching WF object.
Rick
-Original Message-
I remember the original Performance White Paper (for v5.x, I think) that
said that Min=1-2xCPU and Max=3xCPU was about all that was useful. I wonder
what is responsible for the increase in recommended threads. The new and
expanded API set? Or is ITSM 7 simply pushing the system to levels not
Just went to the Support page for the first time in a couple weeks. Anyone
else notice the changes to the Issues page on BMC Support? You can now
choose Product Categories and Products and Profiles right on the same page,
instead of having to go to a separate (and oft forgotten) tab to select
Don't be too embarrassed, Dwayne - that is a recent requirement that caught
most of us unawares. You used to be able to save them all at once without a
problem, but then I think in v6.3 or 7, something internal changed, and now
we have to save them individually.
Rick
On 11/14/07, Dwayne Martin
discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Rick Cook
*Sent:* Wednesday, November 14, 2007 2:23 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Re-appearing Expand Boxes SOLVED
** Don't be too embarrassed, Dwayne - that is a recent requirement that
caught most of us unawares
Ben, have you pinged your sales rep on this? It seems like a question they
should be able to get you an answer for.
Rick
On 11/14/07, Benjamin Trimmer [EMAIL PROTECTED] wrote:
**
Fellow Listers,
I've been in contact with Remedy Support and have gotten the expected,
usual response as of
Thanks, Chris - good info as always.
One correction - the EffectTech data load solution DOES offer the
people/permission groups import, but only in the advanced solution that you
pay for. The free download doesn't do that. I am told that they are
working on a number of enhancements to the
Indeed, Matt. I was worried when Dan Hardy left BMC that this might go on
the back burner, but Appajee has been extremely supportive of this
technology, and we (sorry, Dan) haven't missed a beat in terms of the
usefulness of it.
Thanks, Appajee!
Rick
On 11/14/07, Carey Matthew Black [EMAIL
Michael, turn on your workflow logs and try it again. I think the error is
actually complaining about a different entry that needs to exist to allow
yours to exist. The logs will lead you to that entry.
Rick
On 11/15/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote:
** ARS 7
ITSM 6
Aaron, it would help us if you told us what version of AR System/ITSM you
are using.
Thanks.
Rick Cook
On 11/15/07, Aaron Cronin [EMAIL PROTECTED] wrote:
Hi all
Noob alert!
I am trying to configure incoming emails to modify a ticket however I keep
getting errors in the email messages
-
From: Action Request System discussion
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick
Cook
Sent: Tuesday, November 13, 2007 8:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is a Case function possible in
Remedy?
I think I would use a Guide structure to emulate
Good idea, Matt and Axton. Complete release notes, have, unfortunately,
been an issue for recent Remedy patches, though. Apparently the product
and/or release manager thinks that providing them is less important than we
think it is. Changing that would make me happier.
Rick
-Original
.
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Friday, November 16, 2007 6:29 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Migration of Tickets
**
Rami, you can't push tickets directly into the HPD:Help Desk
Rami, you can't push tickets directly into the HPD:Help Desk form - you have
to push them into the HPD:IncidentInterface_Create form, which will create
the Incident records. And if you're pushing many thousands of records,
there will be some performance enhancements you'll want to have put in
Claire, your BMC sales person should be able to show you this, and/or set
you up with evaluation licenses on one of your servers. Contact him/her to
discuss your options.
Rick
On 11/19/07, Sanford, Claire [EMAIL PROTECTED] wrote:
Does anyone out in Remedy land have a server that can be viewed
I can't recall seeing any of my customers say that it was set up in a way
that really matched how they currently use on-call. Some of the
architecture and naming needs to be updated to fit how people do it now vs.
5 years ago, when it was probably quite adequate.
So, props for having that
Good idea, Dan. I think I would lock it down further by doing what ITSM
does - show the user's tickets in a table field, and restrict (if
you wish) their ability to open the individual items from that in a Dialog
only. Give them columns that show the Status and other basic info, and
maybe a
) and assign the
ticket automatically to the person on-call.
Thank you all for the replies both on and off list.
Claire
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Monday, November 19, 2007 1:33
You can track server events for things like that. Look in the Server Events
form, and then in your AR system docs for the table of codes.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Viji.PK
Sent: Tuesday, November
J.T., if you haven't already, I would contact both your sales rep. and the
Director of BMC Support, Jay Shankar
(jay_shankarATbmcDOTcom[EMAIL PROTECTED]),
with your questions and issues. I agree that the BMC SLA needs to mean
something more than it does now, but that's a process that will have to
I copied a Filter from the only server to which I am logged in. I made some
changes to the Filter's Push Fields action and saved the Filter.
Whoa, fella, not so fast there. Got this error: Push fields actions that
affect entries in other forms can only affect forms on the same server in a
I just talked to the architecture guy - he confirmed your suspicions and
mine. The server is known by two different names, and I was only given the
non-standard one. (D'oh!) I don't even want to get into why they would do
that...
Thanks, guys!
Rick
The more complicated the make the plumbing,
I have used Migrator 7.1 (which I agree is a nice upgrade) against ARS
7.0.xservers, and have seen no problems related to that.
Rick
On 11/21/07, patrick zandi [EMAIL PROTECTED] wrote:
** Craig,
From preliminary testing -- mine --- of ARS 7.1 / ARS 7.1 Servers --
using Migrator 7.1
Nope - change fields only allow one field per action. However, you can have
25 actions on the same AL, so to the user, the difference is transparent.
Doesn't matter where on the form the fields are.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
two.
On Nov 22, 2007 2:30 PM, Rick Cook [EMAIL PROTECTED] wrote:
**
Nope - change fields only allow one field per action. However, you
can have
25 actions on the same AL, so to the user, the difference is transparent.
Doesn't matter where on the form the fields are.
Rick
From: Action
Mark, it would seem that if one can select multiple discrete rows, that must
be an API or Run Process command to execute an action against all selected
rows. Is the break in the process that of not being able to select multiple
rows using workflow, or not being able to execute workflow against
I would love it, Ty. Thanks!
But rather than send it to all of us, does BMC have a link to it that you
could send us? If not, perhaps you could have Matt Reinfeldt put the notes
on his site. Just trying to stop the slaughter of innocent bandwidth!
Rick
On 11/27/07, T. Dee [EMAIL PROTECTED]
Generically, you could have your Open Window Active Link set a value in a
field, and have the changed value in that field trigger the Filter actions.
That's about as close as you could come, though.
Rick
On 11/27/07, LJ LongWing (Head) [EMAIL PROTECTED] wrote:
** WellFilters can't open
I'm just wondering - would spending more time in analysis have gotten 7.1.0
to a more stable state at present than it is now? I know hindsight is
20-20, but breaking things that hadn't been broken before is consistent with
a recent trend that I hope to see reversed soon as engineering practices
Brian, CMDB will work with ITSM 6 - in fact, v1.x is installed with it. So
some of the links to customer Assets that used to go directly to AST:Asset
now hit the appropriate CMDB tables. You have the option to use CMDB 1.x,
which works fine with ITSM 6, or upgrading to the 2.x version of CMDB,
Actually, that wouldn't be how it worked, but if he's using ITSM 7, it's
possible that Incidents are being discarded (i.e. opened but not saved by
the user). Those are allocated an Incident ID when the New window is
opened.
If he's on ITSM 7, he can go to the HPD:IncidentInterface_Create form -
the archgid utility not working
on ARS 7.1.
Is the ITSM upgrade app the way to go if I can get this error corrected?
Thanks
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Wednesday, November 28
the QA guy said no.. and so did the
team, but someone higher in the food chain who knows better said get it out.
I have seen alot of that.
On 11/28/07, Rick Cook [EMAIL PROTECTED] wrote:
I'm just wondering - would spending more time in analysis have gotten
7.1.0
to a more stable state
Why, what could be simpler than a ruler across the knuckles, administered as
necessary? ;-) Seriously, my preference would be to simply report this
person for violation of whatever IT policy prohibits such actions. That's
assuming that (s)he is causing some problem by doing so.
Rick
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