Re: Mid tier on one, AR Server on another

2019-06-04 Thread Jason Miller
ssing elements magically reappear. > > > > Jason – Is this parameter getting pulled from central config still an > issue with 18.08.01? What was the parameter? > > > > Thanks, > > > > MIke > > > > > > *From:* ARSList *On Behalf Of *Jason Miller >

Re: Mid tier on one, AR Server on another

2019-05-31 Thread Brian Pancia
:03 AM To: ARSList Subject: RE: Mid tier on one, AR Server on another Hi Dave/Jason – We have been running 18.08.01 MT (just the standard install, not a WAR deployment,) first against our 8.1.02 AR Server, and then against 18.08.00 – since about 4/7. One thing we noticed is we would have

RE: Mid tier on one, AR Server on another

2019-05-31 Thread Mike Galat
. Jason – Is this parameter getting pulled from central config still an issue with 18.08.01? What was the parameter? Thanks, MIke From: ARSList On Behalf Of Jason Miller Sent: Friday, March 08, 2019 10:55 To: ARSList Subject: Re: Mid tier on one, AR Server on another Yes, I have used 9.1.03

Re: Mid tier on one, AR Server on another

2019-03-08 Thread Jason Miller
. Unfortunately our upgrade >>>> to (originally SP4 but now 18.08) keeps getting delayed for production. >>>> >>>> On Wed, Mar 6, 2019 at 7:52 AM Dave Barber >>>> wrote: >>>> >>>>> All, >>>>> >>>>> Our live A

Re: Mid tier on one, AR Server on another

2019-03-08 Thread Dave Barber
gt;>> All, >>>> >>>> Our live AR Servers are on 9.1.02. Our mid tiers are on 9.1.03. >>>> >>>> There are some really weird caching issues that appear to have been >>>> fixed on 9.1.04 patch 002 - so I have been looking into upgrading t

Re: Mid tier on one, AR Server on another

2019-03-06 Thread Carl Wilson
ps getting delayed for production. >>> >>> On Wed, Mar 6, 2019 at 7:52 AM Dave Barber >>> wrote: >>> >>>> All, >>>> >>>> Our live AR Servers are on 9.1.02. Our mid tiers are on 9.1.03. >>>> >>>> There

Re: Mid tier on one, AR Server on another

2019-03-06 Thread Jason Miller
Servers are on 9.1.02. Our mid tiers are on 9.1.03. >>> >>> There are some really weird caching issues that appear to have been >>> fixed on 9.1.04 patch 002 - so I have been looking into upgrading the mid >>> tier to 9.1.04 patch 002. (If anyone is interested,

Re: Mid tier on one, AR Server on another

2019-03-06 Thread Dave Barber
t; > On Wed, Mar 6, 2019 at 7:52 AM Dave Barber wrote: > >> All, >> >> Our live AR Servers are on 9.1.02. Our mid tiers are on 9.1.03. >> >> There are some really weird caching issues that appear to have been fixed >> on 9.1.04 patch 002 - so I have bee

Re: Mid tier on one, AR Server on another

2019-03-06 Thread Jason Miller
and SP4/18.05/18.08 in our non prod environments. On Wed, Mar 6, 2019 at 9:08 AM Dave Barber wrote: > I have never tried that method; have just gone through the rather dubious > file replacement process from the various zip files - the mid tier seems to > think it is running 9.1.04 patch 002.

Re: Mid tier on one, AR Server on another

2019-03-06 Thread Jason Miller
.04 patch 002 - so I have been looking into upgrading the mid tier to > 9.1.04 patch 002. (If anyone is interested, there are massive > inconsistencies in the mid tier handling of changes - whenever we make a > change, we find the mid tiers either not reflecting the change, needing &g

Re: Mid tier on one, AR Server on another

2019-03-06 Thread Dave Barber
I have never tried that method; have just gone through the rather dubious file replacement process from the various zip files - the mid tier seems to think it is running 9.1.04 patch 002. I'll have a look at the WAR method, many thanks! On Wed, 6 Mar 2019 at 14:00, LJ LongWing wrote: > You

Re: Mid tier on one, AR Server on another

2019-03-06 Thread LJ LongWing
ch 002 - so I have been looking into upgrading the mid tier to > 9.1.04 patch 002. (If anyone is interested, there are massive > inconsistencies in the mid tier handling of changes - whenever we make a > change, we find the mid tiers either not reflecting the change, needing > several

Mid tier on one, AR Server on another

2019-03-06 Thread Dave Barber
All, Our live AR Servers are on 9.1.02. Our mid tiers are on 9.1.03. There are some really weird caching issues that appear to have been fixed on 9.1.04 patch 002 - so I have been looking into upgrading the mid tier to 9.1.04 patch 002. (If anyone is interested, there are massive inconsistencies

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-19 Thread Misi Mladoniczky
LJ has elaborated on security by obscurity enough I think. Presumably users have a standard way of navigating the application that will get them to the desired view. The question is how they by mistake would get to the wrong view? If they cheat and manage to get there bypassing the intended

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Jason Miller
up with some javascript functions that are called from the view's web header/footer. The actor view concept is interesting. I never noticed that feature (although I have seen "actor" all over in Mid Tier logs). I think the docs probably could describe the concept a little better because I am n

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Randeep Atwal
Check out this configurable approach. https://docs.bmc.com/docs/ars91/en/specifying-an-actor-based-form-view-609071116.html It's not permissions, based and as mentioned on thread, you would want to control permissions at the field level. But I think this approach would accomplish what you want

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread LJ LongWing
as long as your permission model is secure then letting them into that view won't give them access to something they shouldn't have access tothen it shouldn't be an issue for them to be therebut, the method outlined before will prevent it nonetheless if that's your wish :) On Fri, Nov 17,

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Thomas Miskiewicz
Well they don’t bave access to the things they shouldn’t have to but I don’t want them to event get to those thing they don’t have access to... On Fri 17. Nov 2017 at 17:15, LJ LongWing wrote: > ** > No, it's more of a factor of 'what is in the admin view what they >

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread LJ LongWing
No, it's more of a factor of 'what is in the admin view what they shouldn't have access to'...and should you change permissions to those elements so that even if they make it into the Admin view, that they don't have access to the things they shouldn't have access to :) On Fri, Nov 17, 2017 at

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread LJ LongWing
Thomas, This is my favorite topic of 'security through obscurity'.if the method that things are secured is by simply not 'showing them' to the user...or, putting them behind a curtainthen it's not truly security. I believe what Misi is saying is that by creating an AL that prevents the

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread LJ LongWing
instead of just closing the window, you could open a new window with the 'correct view'...that would be less heavy handed :) On Fri, Nov 17, 2017 at 7:43 AM, Thomas Miskiewicz wrote: > ** > Heavy handed indeed. Thanks LJ > > On Fri 17. Nov 2017 at 15:37, LJ LongWing

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Thomas Miskiewicz
Oh yea? Please elaborate. On Fri 17. Nov 2017 at 16:46, Misi Mladoniczky wrote: > If you have to rely on GUI functionality to do this, one could argue that > your permission strategy is faulty to start with... > /Misi > > Thomas Miskiewicz skrev: (17 november

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Misi Mladoniczky
If you have to rely on GUI functionality to do this, one could argue that your permission strategy is faulty to start with... /Misi Thomas Miskiewicz skrev: (17 november 2017 14:42:20 CET) >Hello there, > >I have Form A with User View and Admin View. How can I prevent

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Carl Wilson
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz Sent: 17 November 2017 13:42 To: arslist@ARSLIST.ORG Subject: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier? ** Hello there, I have Form A with User View and Admin View. How can

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Thomas Miskiewicz
Heavy handed indeed. Thanks LJ On Fri 17. Nov 2017 at 15:37, LJ LongWing wrote: > ** > Thomas, > You can create an AL that fires on Window Open with a run if of something > like > > $VUI$ = "Admin View " AND NOT ($GROUPS$ LIKE "%;1;%") > > and have the action be close

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Grooms, Frederick W
To: arslist@ARSLIST.ORG Subject: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier? ** Hello there, I have Form A with User View and Admin View. How can I prevent unauthorised access to the Admin View? If there is no configurable state of the art way maybe

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread LJ LongWing
Thomas, You can create an AL that fires on Window Open with a run if of something like $VUI$ = "Admin View " AND NOT ($GROUPS$ LIKE "%;1;%") and have the action be close window It's a bit heavy handedbut it works On Fri, Nov 17, 2017 at 6:42 AM, Thomas Miskiewicz

Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

2017-11-17 Thread Thomas Miskiewicz
Hello there, I have Form A with User View and Admin View. How can I prevent unauthorised access to the Admin View? If there is no configurable state of the art way maybe you have an elegant idea how to achieve it? Thank you Thomas

Re: [Non-DoD Source] Mid tier object list

2017-09-07 Thread Jason Miller
> > > > > > > > > > -Original Message- > > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Kaur > > Sent: Thursday, September 7, 2017 9:16 AM > > To: arslist@ARSLIST.ORG > > Subject: [

Re: [Non-DoD Source] Mid tier object list

2017-09-07 Thread Su Kaur
cussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur > Sent: Thursday, September 7, 2017 9:16 AM > To: arslist@ARSLIST.ORG > Subject: [Non-DoD Source] Mid tier object list > > Hi, > > We are having issues with mid tier object list. > Even though 'En

Re: [Non-DoD Source] Mid tier object list

2017-09-07 Thread Nicosia, Ryan J CTR USSOCOM SOCOM J631
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur Sent: Thursday, September 7, 2017 9:16 AM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Mid tier object list Hi, We are having issues with mid tier object list. Even though 'Enable Object List' is enabled on mid tier config, 'AR

Mid tier object list

2017-09-07 Thread Kaur
Hi, We are having issues with mid tier object list. Even though 'Enable Object List' is enabled on mid tier config, 'AR System Mid Tier Object List' link is not available on quick links panel on mid tier. Confirmed the form exists in remedy. We are on version 9.0.01 Please help! Thanks! Kaur

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread Misi Mladoniczky
Hi, Go watch them work in their current interface. For some lenght of time. You might be able to figure out some ways to speed up and simplify their work. Offer the new solution in Mid-Tier attire. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread Joe D'Souza
fficiently or even work with the Mid Tier.. Considering empowering your Tier 0 users with a voice keyboard. It may cost a few bucks, but may speed up things considerably for them that it may overshadow their concerns about developing a muscle memory. Besides everyone these days loves a new toy

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread Grooms, Frederick W
Believe me John, we all have seen these type of groups. Another way we have had success in moving a stubborn group over to the web was to show that the Mid-Tier was actually faster than the User tool. (We are running ARS 8.01.02 and MidTier 9.01.02.002 all on Linux) Fred From: Action

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread LJ LongWing
on as a world...yes, some people still use horses for transportation, but most of the modernized world has moved onto something else. The current and supported client for Remedy is Mid-Tier, and that's the client they need to use if your company wants to be on a supported platform

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread Reiser, John J
tion Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 08, 2017 5:53 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Expanding Menus on open in Mid Tier ** Joe, type ahead might be a good thing, as it is usually faster

Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread Misi Mladoniczky
Joe, type ahead might be a good thing, as it is usually faster than navigating a big char menu (expanded or not). You might also be able to create a solution with a table field or maybe an navigation field. Using a display only form dialog could also help. Best Regards - Misi, RRR AB,

Re: Expanding Menus on open in Mid Tier

2017-06-07 Thread Joe D'Souza
__ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 07, 2017 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Expanding Menus on open in Mid Tier I don't think the menu can do that on MidTier. What I have d

Re: Expanding Menus on open in Mid Tier

2017-06-07 Thread Grooms, Frederick W
@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, June 07, 2017 7:19 AM To: arslist@ARSLIST.ORG Subject: Expanding Menus on open in Mid Tier ** Hello Listers, Remedy ARSystem 8.1.SP02 Mid Tier 8.1.2 We are still working on getting ALL clients out of the WUT and into Mid Tier. Our Tier 0 folks

Expanding Menus on open in Mid Tier

2017-06-07 Thread Reiser, John J
Hello Listers, Remedy ARSystem 8.1.SP02 Mid Tier 8.1.2 We are still working on getting ALL clients out of the WUT and into Mid Tier. Our Tier 0 folks don't want to switch and have listed the inability of multi-level menus to expand when opened. In the docs this is not a feature that works

Re: SSL on Mid Tier with Load Balancer

2017-04-13 Thread jham36
Thanks all for the input. Very helpful. Just need to straighten out my network guy and see how it goes. On Wednesday, April 12, 2017 at 5:02:55 PM UTC-4, jham36 wrote: > > We are setting up a new 9.1 mid tier server running on windows server > 2012. We will use IIS with tomcat and

Re: SSL on Mid Tier with Load Balancer

2017-04-13 Thread Brian Pancia
ist@ARSLIST.ORG> on behalf of Jason Miller <jason.mil...@gmail.com> Sent: Wednesday, April 12, 2017 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: SSL on Mid Tier with Load Balancer ** How LJ described is how I have done it in the past. The AJP connector is really an ISAPI filter in IIS. The

Re: SSL on Mid Tier with Load Balancer

2017-04-13 Thread Brian Pancia
il...@gmail.com> Sent: Wednesday, April 12, 2017 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: SSL on Mid Tier with Load Balancer ** How LJ described is how I have done it in the past. The AJP connector is really an ISAPI filter in IIS. The last time I setup IIS to front Tomcat/MT was for the W

Re: SSL on Mid Tier with Load Balancer

2017-04-13 Thread Pierson, Shawn
certificates. In my situation we have certificates that reside on the load balancer as well as the individual Mid Tier servers (running Tomcat directly) and that seems to work fairly well, but using an F5 like we do required the certificates to apply to both it and the actual servers. Thanks, Shawn

Re: SSL on Mid Tier with Load Balancer

2017-04-12 Thread Jason Miller
xpert... > > On Wed, Apr 12, 2017 at 3:02 PM, jham36 <jha...@gmail.com> wrote: > >> ** >> We are setting up a new 9.1 mid tier server running on windows server >> 2012. We will use IIS with tomcat and our load balancer will hold the ssl >> cert. >> We c

Re: SSL on Mid Tier with Load Balancer

2017-04-12 Thread LJ LongWing
that I'm not sure there is much else you need to do, but I'm not a SSL/IIS/Tomcat expert... On Wed, Apr 12, 2017 at 3:02 PM, jham36 <jha...@gmail.com> wrote: > ** > We are setting up a new 9.1 mid tier server running on windows server > 2012. We will use IIS with tomcat and ou

SSL on Mid Tier with Load Balancer

2017-04-12 Thread jham36
We are setting up a new 9.1 mid tier server running on windows server 2012. We will use IIS with tomcat and our load balancer will hold the ssl cert. We contacted support to get all of our ducks in a row before diving in. You all know how that went. Just looking for advice on iis and tomcat

Re: Need help with force logout on mid tier

2017-02-20 Thread Su Kaur
Is there any way I force logout using 'EXIT-APP' and take user to the login screen ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with force logout on mid tier

2017-02-10 Thread Rune Sorlid
Take a look at this. https://docsdev.bmc.com/docs/ars91/developing-an-application/mid-tier-application-development-guidelines/creating-login-and-logout-buttons/creating-a-logout-button //Rune Sorlid > Den 10. feb. 2017 kl. 22.18 skrev Su Kaur <remedyiss...@gmail.com>: > &

Re: Need help with force logout on mid tier

2017-02-10 Thread Su Kaur
This worked! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with force logout on mid tier

2017-02-10 Thread Grooms, Frederick W
Use the run process action PERFORM-ACTION-EXIT-APP Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur Sent: Friday, February 10, 2017 2:41 PM To: arslist@ARSLIST.ORG Subject: Need help with force logout on mid tier

Need help with force logout on mid tier

2017-02-10 Thread Kaur
. When 'Ok' is clicked on message/note, all windows - pop up and home page should be closed and logs out user from mid tier. How can I implement step 4? Tried 'close All' action and then run-process-open-url https://midtier/logout but nothing worked. Please help! Thanks! Kaur

Re: HSTS and Mid Tier

2016-11-28 Thread Axton
because there are limited web interfaces, but when dealing with hundreds of user facing endpoints, it simplifies things. My 2 cents. Axton On Thu, Nov 10, 2016 at 10:52 AM, Joe Castleman <joe.castle...@gmail.com> wrote: > ** > Greetings! > > I run a public-facing Mid Tier.

HSTS and Mid Tier

2016-11-10 Thread Joe Castleman
Greetings! I run a public-facing Mid Tier. I've been tasked with implementing HSTS on the web servers. I'm running Mid Tier 8.1, using IIS and Tomcat on Windows 2008 Server. I came across this at BMC Communities: "Currently, the Tomcat HSTS security filter is not compatible with Mid

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-13 Thread Daniel Wu
Would it be the same case if we use the bundled tomcat for SSO implementation? On Tuesday, July 12, 2016, Brian Pancia <panc...@finityit.com> wrote: > Daniel, > > The Tomcat installation that comes with Mid-Tier is somewhat watered down > from a full blown Tomcat installati

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-12 Thread Joe D'Souza
] On Behalf Of Brian Pancia Sent: Tuesday, July 12, 2016 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT Daniel, The Tomcat installation that comes with Mid-Tier is somewhat watered down from a full blown Tomcat installation. With Mid-Tier it is just installing

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-12 Thread Brian Pancia
Daniel, The Tomcat installation that comes with Mid-Tier is somewhat watered down from a full blown Tomcat installation. With Mid-Tier it is just installing the essentials. I always opt to install Tomcat prior to installing Mid-Tier. However, Mid-Tier should work just fine if you used

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-12 Thread Joe D'Souza
as is possible.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 12, 2016 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT ** Those are some pretty old

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-11 Thread Jason Miller
;danie...@cox.net> wrote: > ** > Here is what we have installed in sequence. > 1.JDK 1.6u34 > 2.Mid Tier 7.6.04 along with tomcat 6 > 3.Config mid tier config tool > 4.Restart mid tier server > > I wander if there is more to do on the tomcat, other than changing the > se

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-11 Thread Daniel Wu
Here is what we have installed in sequence. 1.JDK 1.6u34 2.Mid Tier 7.6.04 along with tomcat 6 3.Config mid tier config tool 4.Restart mid tier server I wander if there is more to do on the tomcat, other than changing the server.xml for the port(what we prefer to do). On Monday, July 11, 2016

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-11 Thread Joe D'Souza
to have the bundled Tomcat up and running. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Monday, July 11, 2016 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-11 Thread Daniel Wu
Correction, we did the tomcat installation during the mid tier installation, since it is included in the midtier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been f

Mid Tier Install Prerequisite - TOMCAT

2016-07-11 Thread Daniel Wu
Was there any additional steps required for mid tier installation on the TOMCAT ? We did a default tomcat install, then mid tier. Now we are missing a bunch of cookies. I can see we are missing many folders on our tomcat instance including the rootmanager folder

Re: Mid tier link forcing user to login

2016-07-11 Thread Su Kaur
Atleast on 7.6 this wasn't the case. Users were not prompted to login even if they are not already logged in. Issue is consistent to only few users. Removing the user name and pwd from link prompts all users to login. Thanks! Kaur

Re: Mid tier link forcing user to login

2016-07-11 Thread Misi Mladoniczky
a ticket notification that sends a link to remedy form/record. Some > users are being forced to login to mid tier to view the record while others > can simply click on the link and view it. > What could be the reason? > > Below link is sent to the user in email > > Click Here. &

Mid tier link forcing user to login

2016-07-09 Thread Su Kaur
Hello, We have a ticket notification that sends a link to remedy form/record. Some users are being forced to login to mid tier to view the record while others can simply click on the link and view it. What could be the reason? Below link is sent to the user in email Click Here. This maps

Re: Modify login.jsp on Unix mid tier

2016-06-02 Thread Grooms, Frederick W
Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Thursday, June 02, 2016 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Modify login.jsp on Unix mid tier This is what I used. -bash$ ls -l login.jsp -rwxr-xr-x1 root

Re: Modify login.jsp on Unix mid tier

2016-06-02 Thread Su Kaur
This is what I used. -bash$ ls -l login.jsp -rwxr-xr-x1 root root -bash$ pfexec chown login.jsp chown: login.jsp: Not owner -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Modify login.jsp on Unix mid tier

2016-06-02 Thread Grooms, Frederick W
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Thursday, June 02, 2016 8:14 AM To: arslist@ARSLIST.ORG Subject: Modify login.jsp on Unix mid tier Hello, I am trying to edit login.jsp on 7.6 Unix mid tier but getting an error 'Permission denied. You are not the owner'. I also tried changing

Modify login.jsp on Unix mid tier

2016-06-02 Thread Su Kaur
Hello, I am trying to edit login.jsp on 7.6 Unix mid tier but getting an error 'Permission denied. You are not the owner'. I also tried changing the permissions still no luck. Rename the file or moving a new file didnt work too. Trying to add a 'System maintenance message' on top of the login

Re: SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier

2016-05-03 Thread Pargeter, Christie M :LSO IS
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, May 03, 2016 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier ** Tomcat From: Action Request System discussion list(ARSList) [mailto:arslist

Re: SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier

2016-05-03 Thread Sanford, Claire
Tomcat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie M :LSO IS Sent: Tuesday, May 03, 2016 4:39 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier ** IIS or Tomcat? Christie

Re: SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier

2016-05-03 Thread Pargeter, Christie M :LSO IS
7.6.04 Mid-Tier ** Below is what the problem we are experiencing is: A Certificate Revocation List (CRL) was updated and published. It was built using SHA2 algorithm. Remedy started returning errors that the Certificate had been revoked, which it had not. A hypothesis was built that suggested

SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier

2016-05-03 Thread Sanford, Claire
Below is what the problem we are experiencing is: A Certificate Revocation List (CRL) was updated and published. It was built using SHA2 algorithm. Remedy started returning errors that the Certificate had been revoked, which it had not. A hypothesis was built that suggested the existing SHA1

Re: Unable to login into Mid-Tier config page

2016-03-10 Thread ddussie
with MT on Websphere, if the cookie = jsessionid, should SessionAffinity = jsessionid in the plugin-cfg.xml or being jsessionid1 is fine? -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-login-into-Mid-Tier-config-page-tp124007p124034.html Sent

Re: Unable to login into Mid-Tier config page

2016-03-10 Thread AR System
.bmc.com/infocenter/index?page=content=KA377228=search=en_US=1368038699602 > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *AR System > *Sent:* 08 March 2016 23:15 > *To:* arslist@ARSLIST.ORG > *Subject:* Re:

Re: Unable to login into Mid-Tier config page

2016-03-08 Thread Jain, Gourav
@ARSLIST.ORG Subject: Re: Unable to login into Mid-Tier config page ** Yes , I have tried with default password "arsystem" , also tried encrypted password with modifying config.properties file. Thanks, Rudra K On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing <lj.longw...@gmail.com<

Re: Unable to login into Mid-Tier config page

2016-03-08 Thread AR System
Yes , I have tried with default password "arsystem" , also tried encrypted password with modifying config.properties file. Thanks, Rudra K On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing wrote: > ** > have you tried the default password? In case it got reset with the war >

Re: Unable to login into Mid-Tier config page

2016-03-08 Thread LJ LongWing
have you tried the default password? In case it got reset with the war deploy? On Tue, Mar 8, 2016 at 1:21 AM, AR System wrote: > ** > Hi All, > > We are unable to access the AR System Config page after deploying the > Midtier via a war file on Websphere. > > Issue

Unable to login into Mid-Tier config page

2016-03-08 Thread AR System
Hi All, We are unable to access the AR System Config page after deploying the Midtier via a war file on Websphere. Issue Details: We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was installed with IBM Websphere Once the snapshot was complete we deployed 8.1 midtier war file

Re: Remedy 9 mid tier URL

2016-02-10 Thread Su Kaur
On 7.6 - URL http:/// automatically resolves to http:///arsys/shared/login.jsp But on 9.0.1, we have to specify the complete URL. Is it something related to the version or config changes? Thanks! Kaur ___

Re: Remedy 9 mid tier URL

2016-02-09 Thread David Charters
What is your mid-tier server OS? What web server are you running? (Apache, IIS etc...) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Tuesday, February 09, 2016 2:37 PM To: arslist@ARSLIST.ORG Subject

Re: Remedy 9 mid tier URL

2016-02-09 Thread John Johnson
You can update the port in the tomcat config tool. Set it to port 80 instead of 8080. Port 80 is the default port for HTTP. On Tue, Feb 9, 2016, 4:09 PM Su Kaur wrote: > Its a Windows 2012 server with Tomcat. > > >

Re: Remedy 9 mid tier URL

2016-02-09 Thread Su Kaur
Its a Windows 2012 server with Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Remedy 9 mid tier URL

2016-02-09 Thread Su Kaur
Hello All, To access remedy 9 mid tier, we have to use the URL with port 8080 in it like http://:8080/arsys/shared/login.jsp. Is there a way to remove port number from the url and access it with just the server name? Thank you! Kaur

Re: Remedy 9 mid tier URL

2016-02-09 Thread Su Kaur
Thank you. This worked. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Document for the Mid tier 8.1.01 performance tuning?

2016-02-01 Thread Abhishek Anand
Hi Experts, Please could you share any doc. in relation to the performance tuning with the Mid tier as our mid tier is causing loads of concern. 1. Cache flush required every alternate day even if no modification done at code/config level. 2. FTS -Global search is hanging every now

Mid-Tier Cache update concept

2016-01-25 Thread Nishant Porwal
Hi All, I am observing that on our prod env cache is getting rebuilt daily from last couple of days . There is no code change . I want to understand the concept of caching . I know two types of caching one is on your client/browser and one in MDT . Is there any user specific cache apart

Re: Run Macros on mid tier

2015-12-10 Thread Thomas Miskiewicz
Hi there, There is third part macro product that offers macros for mid tier. Please let me know if you want to try it. Thomas > On 10 Dec 2015, at 19:46, Grooms, Frederick W <frederick.w.gro...@xo.com> > wrote: > > Mid-Tier doesn't have macros. Users do Saved Search

Run Macros on mid tier

2015-12-10 Thread SUBSCRIBE arslist Anonymous
Hello, How to run macros on remedy 9 mid tier? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Run Macros on mid tier

2015-12-10 Thread Grooms, Frederick W
Mid-Tier doesn't have macros. Users do Saved Searches on the Mid-Tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09, 2015 3:50 PM To: arslist@ARSLIST.ORG Subject

Open/Execute exe from Mid Tier

2015-11-09 Thread John Baker
This is such a bad idea. Running .exe files from some kind of user interaction was never a good idea... particularly if there's some way for the client to define the exe and/or parameters. ___ UNSUBSCRIBE or access

Re: Open/Execute exe from Mid Tier

2015-11-04 Thread Karthick S
cess$ @ServerName: Filepath and Filename. > > Regards, > GLS... > On 4 Nov 2015 10:06, "Karthick S" <karthick...@gmail.com> wrote: > >> ** >> >> Hi All, >> >> >> >> Is it possible to execute/open an exe from Remedy Mid - Tier tool? >

Re: Open/Execute exe from Mid Tier

2015-11-04 Thread Lucero, Michelle
Process action in your filter to run your executable. If your process statement syntax is correct, it will work. Just another option to explore. It solved an issue I was having. Hope this helps, Michelle Remedy ARS 8.1 SP2, Patch 1 ITSM 8.1 SP2 Patch 1 Mid-Tier 8.1 SP2 with hot fixes. From

Open/Execute exe from Mid Tier

2015-11-03 Thread Karthick S
Hi All, Is it possible to execute/open an exe from Remedy Mid - Tier tool? We have placed an exe file in one of our Remedy Server, i have used Run Process in Active Link to Perform the action. Command Line - @@:C:\Program Files\MyTestEXE\MyTestEXE.exe [image: as.jpg] <ht

Re: Open/Execute exe from Mid Tier

2015-11-03 Thread Suresh Loganathan
Hi Karthik, Can you please try with below syntax. $Process$ @ServerName: Filepath and Filename. Regards, GLS... On 4 Nov 2015 10:06, "Karthick S" <karthick...@gmail.com> wrote: > ** > > Hi All, > > > > Is it possible to execute/open an exe from Remedy Mi

SOLVED: Struggling with SSL and Mid Tier

2015-09-15 Thread Pierson, Shawn
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tzachi Shaiovitch Sent: Thursday, September 03, 2015 1:54 AM To: arslist@ARSLIST.ORG Subject: Re: Struggling with SSL and Mid Tier ** Hi, Looks like you have a typo. secure="true" ="false" If possible please change th

Re: Struggling with SSL and Mid Tier

2015-09-08 Thread Brian Pancia
to running IIS or Apache with Tomcat. Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, September 2, 2015 2:15 PM To: arslist@ARSLIST.ORG Subject: Struggling with SSL and Mid Tier ** Good afternoon, This isn't

Struggling with SSL and Mid Tier

2015-09-08 Thread John Baker
Hello There are indeed benefits to using IIS/Apache in front of Tomcat from a usability perspective, but the issue remains that if SSL is not carried out in the application server, there's an unencrypted channel and hence the security conscious have to take additional actions to secure it. John

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