Re: Weekend question...

2006-04-18 Thread L. J. Head
But you can setup another tag that is 24/5 excluding Sat-Sunday if you would like and then just reference that tag in this particular workflow -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.) Sent:

Re: Forcing a refresh of a Diary field.

2006-04-20 Thread L. J. Head
om: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of L. J. Head Sent: Thursday, April 20, 2006 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: Forcing a refresh of a Diary field. ** The only way I'm aware of to do this is force a refresh of the ent

Spell Check Question

2006-04-24 Thread L. J. Head
Hello all...I'm needing help with spell checking. I followed the example in the manual but there are two problems with the example. 1 - it has the word document visible...I fixed that by changing the parameter to 0 instead of 1...simple enough. 2 - it leaves word open with the field in question

Re: Condition on a set field action

2006-04-25 Thread L. J. Head
Title: Condition on a set field action ** Yes...but it's the basic and If action tabs of workflow...you can't do it within a set field unfortunately From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Tuesday, April 25,

DB Scrub

2006-04-27 Thread L. J. Head
In the DOD arena there are times that data needs to 'disappear'. I was asked by a customer yesterday what options were available for scrubbing of data. I offered the ability to delete records in audit trails and the asked a question I had never even considered. Once Remedy issues the Delete

Re: DB Scrub

2006-04-27 Thread L. J. Head
? Also, how is the data removed from other storage mediums (tape, replicated servers, etc)? Axton Grams On 4/27/06, L. J. Head [EMAIL PROTECTED] wrote: In the DOD arena there are times that data needs to 'disappear'. I was asked by a customer yesterday what options were available for scrubbing

Re: Weird Mid-Tier Problem RESOLVED

2006-05-02 Thread L. J. Head
** Yea...upon further investigation I found what you just said to be true...so I took the advise of a majority of the list and moved it to a filter...works great and is client independent... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Weird Mid-Tier Problem

2006-05-02 Thread L. J. Head
** My Action 1 and 2 were swapped...my run-if qualification was using zTmpInt = 0...the combination of these things were causing me to always pull the first character off of the file name...which isn't a problem in the native clientbut due to the fact that Mid-Tier doesn't include any

Re: Optimization question

2006-05-03 Thread L. J. Head
** I would suspect that the single al would be faster due to the fact that it doesn't need to evaluate the run-if qualification more than once...but you are likely talking about fractions of seconds faster From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

7.0 Mid-Tier Download Problem

2006-05-10 Thread L. J. Head
Am I the only one not able to download it?...every time I choose AR System Mid-Tier (Windows)...I get a file named win.zip of size 115MBnot the 92MB file I was expectingany ideas?...I've used IE as well as Firefox...neither are working for me

Re: Closing a window after save

2006-05-11 Thread L. J. Head
What about having the filter that displays the message set a temp field to a specific value. Then have the AL that fires on after submit only fire if that field has that value...and close the form -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Importing data into join forms in Asset Management module

2006-05-11 Thread L. J. Head
It is my understanding that you can submit to a Join form but the submit in and of itself does nothing. You can however create workflow that fires on submit to create the underlying entries in the appropriate tables. -Original Message- From: Action Request System discussion

Re: SPAM:BMC Remedy Service Management Customer Support eAlert - Knowledge Base

2006-05-15 Thread L. J. Head
Lets hold a contest when it's all done and see who got the most -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luke, Brian Sent: Monday, May 15, 2006 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: SPAM:BMC Remedy Service

Re: Cannot translate group name (ARERR 1592)

2006-07-18 Thread L. J. Head
About the only suggestion I can give is to not create groups with spaces in their names. I have had problems with remedy's interpretation of those before -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Akens Sent:

Re: Performance concern about table field off a database table view..

2006-07-18 Thread L. J. Head
** I may be completely off, and if so I would appreciate it if someone simply slaps me, but a View is nothing more than a pre-defined query. It is true at the DB that you can grant permissions to views and such but for the purposes of running a remedy table field off of a view that is just

Re: Spam:Re: I don't want my users using the old user tool

2006-07-18 Thread L. J. Head
Unfortunately this won't work for his users...because the 4.x clients don't recognize the init form...and won't pop it -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, July 14, 2006 6:53 AM To:

JOB: Sr Remedy Developer Opportunity

2006-08-01 Thread L. J. Head
** Forward from a Recruiter. I don't recall receiving this through the list so I figured it couldn't hurt. Subject: Sr Remedy Developer Opportunity--Please Call--Thank You Hello, I am working on a Sr Remedy Developer position with a large, financial services organization in Cincinnati,

Re: Disabling the 'windows' close [X] button on Open Window Dialog....

2006-08-09 Thread L. J. Head
** I seem to remember seeing something come across a few months back in the form of _javascript_ that could remove the entire titlebar of a Mid-Tier window but I didn't have use for it personally so I just filed it L. J. HeadSoftware EngineerRemedy Approved Consultant719-590-4242 From:

Re: Disabling the 'windows' close [X] button on Open Window Dialog....

2006-08-09 Thread L. J. Head
. Best regards, Ashraf Elrefaey If, however, you wish to disable the hot keys then you will have to add the parameter hotkeys=no to the window.open method that Ashraf has supplied above. Hope this helps, Ian Trimnell This post was Mar 14 of this year L. J. Head Software Engineer Remedy

Re: Gantt Chart

2006-08-11 Thread L. J. Head
Unfortunately not quite how it works in the DOD L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, August 11, 2006 8:23 AM To: arslist

Re: Question: Menus not being used

2006-08-11 Thread L. J. Head
ARSDoc tells you that...I think that ARInside does as well L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 8:28 AM To: arslist

Re: Gantt Chart

2006-08-11 Thread L. J. Head
You said that this might be the way you go?...I'm specifically looking for anyone that has the module in use so I can use them as a precedence as to why this module is ok...have you started this process at all? L. J. Head Software Engineer Remedy Approved Consultant -Original Message

Re: Pushing values to the CTM:People Form

2006-08-11 Thread L. J. Head
that record up in the user tool to see if you can find a problem with it. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Madole Sent: Friday, August 11, 2006 3:40

Re: Running Remedy w/o Maintenance ?

2006-08-17 Thread L. J. Head
** It's not all of the retroactive support it's a 're-instatement' fee...which equates to about a years worth of support...so if in your scenario you went two years...it might save money...but it's certainly not 'the way to go' with a mission critical system L. J. HeadSoftware

Re: HOT BACK UP LICENCES

2006-08-17 Thread L. J. Head
Development licenses are available at 50% list price...but need to be purchased. Hot Backup licenses are only for use on a hot-spare production machine that will only be used when the production machine is offline...so no you can't use hot-backup licenses for your dev environment L. J. Head

Re: Close New Issue view after saving

2006-08-22 Thread L. J. Head
** Upon opening of the modify window fire an event to the parent window. Have an AL on the parent window that fires on the same window that does a close window action. I think it's in the basic guide the specifics of how events between windows work L. J. HeadSoftware EngineerRemedy Approved

Re: Exporting from ServiceCenter?

2006-08-24 Thread L. J. Head
** Unfortunately AssectCenter and ServiceCenter don't use the same DB modelTony is right...ServiceCenter uses a proprietary flat file DB that doesn't have an ODBC for it...they only way I know of to get information out of it is the shadowing that you mention...then once you get it into

Re: DVD/Video Rental Application

2006-08-25 Thread L. J. Head
** Isn't that what the RSP test used to have you develop for your test? L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ibrahim AkarSent: Friday, August 25, 2006 9:43 AMTo:

Table Field Size

2006-08-25 Thread L. J. Head
Width into the table properties and it finally seems to stay. Any suggestions you folks can come up with I'm willing to try to see if I can fix this annoying problem L. J. Head Software Engineer Remedy Approved Consultant

Re: Table Field Size

2006-08-25 Thread L. J. Head
or twice in v7, too, so it's a good one for the toolbox. Rick On 8/25/06, L. J. Head [EMAIL PROTECTED] wrote: I've come across a frustrating problem recently and I was wondering ifanyone else has experienced it and has a fix/reason Server 6.3 Patch 16Admin 6.3 Patch 18When creating a table

[no subject]

2006-08-25 Thread L. J. Head
** One thing I have done in the past when migrating customers is provide a friendly 'note' if they are connected to the old server that provides information either on how to change their server preferences or a link to a location where they can get the information...after awhile (a month or

Re: After all these years (10) confused about Licensing

2006-08-25 Thread L. J. Head
** But is opening of a dialog considered any of those 3? L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas BeanSent: Friday, August 25, 2006 2:09 PMTo: arslist@ARSLIST.ORGSubject:

Copy To New

2006-08-28 Thread L. J. Head
...but I thought I could actually disable it. L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Dynamic Button Image

2006-08-28 Thread L. J. Head
Ah...I just thought of a workaround for this...if you use attachments and view fields behind the buttons you could do dynamic images behind the buttons using setfield actions L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System

Anyone Here?

2006-08-30 Thread L. J. Head
I know several people are at RUG...but I haven't seen anything from the list since yesterday morning...is it still alive? L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives

Re: Anyone Here?

2006-08-30 Thread L. J. Head
It may be a problem related to gmail...trying to figure it out at this point ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Dynamic Button Image

2006-08-30 Thread L. J. Head
On Wed, 30 Aug 2006 14:50:36 -0400, Rolf Cooke [EMAIL PROTECTED] wrote: Are you suggesting making the buttons transparent? If yes, how would this be done? Rolf ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Anyone Here?

2006-08-31 Thread L. J. Head
Something cleared a few min's ago and I got slammed with several hundred posts...:)appears to be back up L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John

Re: Web based training whats's new in 7.0?

2006-08-31 Thread L. J. Head
manual...you should have a good idea of the updated features. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, August 29, 2006 12:34 PM

Re: Deletion of non-reference entry mechanism

2006-09-01 Thread L. J. Head
the Form and GUID to another form to create a new record and then have that one do a lookup of which tables are children of the parent in question and then have a filter do the delete query action. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action

Re: Deletion of non-reference entry mechanism

2006-09-01 Thread L. J. Head
of e-mail for such purpose. "L. J. Head" [EMAIL PROTECTED] Sent by: "Action Request Syste

Re: Deployable Applications

2006-09-06 Thread L. J. Head
L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Valerie Balloon Sent: Wednesday, September 06, 2006 11:16 AM To: arslist@ARSLIST.ORG Subject: Deployable Applications I've

Re: Escalation reminder every X hours

2006-09-07 Thread L. J. Head
That's just about the way I do that type of thingjust remember that depending on your data you may want to make the status first in the query assuming you have an index on status...any maybe add an index on ESC_Time just to ensure your escalation isn't hitting the DB too hard L. J. Head

Re: set field question

2006-09-08 Thread L. J. Head
I think it would be ...the first one would start the text string...the second and third would be the inside of the quoted text and the fourth would be the closing quote L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list

Re: set field question - addition

2006-09-08 Thread L. J. Head
, the URL is opened as follows: To open the page in a new browser window, enter: PERFORM-ACTION-OPEN-URL URL_string or PERFORM-ACTION-OPEN-URL new URL_string To open the page in the current browser window, enter: PERFORM-ACTION-OPEN-URL current URL_string L. J. Head Software Engineer Remedy Approved

Re: Run process for .cmd files

2006-09-08 Thread L. J. Head
Title: Run process for .cmd files ** Definitely use the full path...but I might recommend c:\progra~1\EIG.cmd instead of the spaces...you may try something simple just to try it out echo "Help" c:\log.txt if you then have a file named log.txt in the c drive you may want to try this

Re: Remedy Log Files - Reset Pointer

2006-09-12 Thread L. J. Head
in the log. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, September 12, 2006 10:36 AM To: arslist@ARSLIST.ORG Subject: OT: Remedy Log Files

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread L. J. Head
** Did you get the post I made that included the little form I built that can do just that? L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason MillerSent: Tuesday, September 12, 2006

Re: Email Engine

2006-09-12 Thread L. J. Head
** In Outlook it's possible to to attach an image directly to the HTML formatted email...but it increases the size of the email...so I think that's the reason that it's not done in spam...too much bandwidth considerations when sending it out...I think that's the E in Object Linking

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread L. J. Head
** I can only imagine there is but not being very familiar with the .Net API I can't give you tried and true advice. L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent:

Re: Bunny tracker....

2006-09-12 Thread L. J. Head
** Wow...that was old # File exported Wed Sep 17 17:02:07 1997 You can almost feel it's age when looking at the values available in the drop downs...I want to say this is a 3.x export because it has no tabs and has a Default(Unix) view...still a good collection of fields though L. J.

Re: DSO performances

2006-09-14 Thread L. J. Head
operations, after all...that is the entire reason DSO was created...for follow the sun operations. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday

Re: Question: Password Change

2006-09-14 Thread L. J. Head
I think this one may need the user to be the assignee of the user record and have assignee change permissions to be assigned L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: people lookup in realtime from LDAP ?

2006-09-14 Thread L. J. Head
the local resource instead of the network 5. Are your LDAP servers capable of the type of load that you will be imposing on them by doing almost constant queries from them All that having been said...I have a custom system setup using only the AD server for its customer data and it works fine. L. J

Re: ARDBC plug-in to Sybase

2006-09-14 Thread L. J. Head
of that view and you should be good to go. Please feel free to contact me off list if you need additional details or help getting it working. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Allow Any User To Submit

2006-09-14 Thread L. J. Head
I think Elmo was looking for a manner to do this other than setting on every field individually. Such as you can do through groups for setting permissionsto answer the question, no...I've never found a way to do it other than going to each fields properties and setting it. L. J. Head

Re: Allow Any User To Submit

2006-09-14 Thread L. J. Head
field to set this attribute? L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, September 14, 2006 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Allow

Re: Syncing passwords between two servers

2006-09-14 Thread L. J. Head
(server side) would run an arimport to server 5.x. None of this would occur on the client...so as such would not be an issue of a client being opened and such L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList

Re: Syncing passwords between two servers

2006-09-14 Thread L. J. Head
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Thursday, September 14, 2006 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Syncing passwords between two servers I may be wrong but I believe what Axton (I think

Re: Syncing passwords between two servers

2006-09-14 Thread L. J. Head
tool and log back on I can now use that user account. Now I admittedly used the 6.3 import tool to do the import...but I'm not sure if that should matter. I tried it again with the 6.3 runmacro and noticed that the password hash is different but still doesn't work when doing the import. L. J. Head

Re: Syncing passwords between two servers

2006-09-14 Thread L. J. Head
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Thursday, September 14, 2006 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Syncing passwords between two servers Ok...just to put this baby to bed I installed a 5.1.2

Re: Syncing passwords between two servers

2006-09-14 Thread L. J. Head
), since you have the 5.1.2 server setup before destroying it? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Thursday, September 14, 2006 1:06 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Server not Starting properly

2006-09-19 Thread L. J. Head
check the ar.cfg file and you are using the proper instance for your dev server? James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Friday, June 30, 2006 8:33 AM To: arslist@ARSLIST.ORG

Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?

2006-09-20 Thread L. J. Head
** Back a LONG time ago...when RemedyWeb got rolled inback when they were separate Remedy cost half as much...then they rolled Mid-Tier into the server license and doubled the cost of the Server...now they are kinda pre-paid L. J. HeadSoftware EngineerRemedy Approved Consultant

Re: Classified ARS Operations (UNCLASSIFIED)

2006-09-21 Thread L. J. Head
Title: Classified ARS Operations (UNCLASSIFIED) ** Unlike Black Ops type of things the existence of Classified Remedy systems is not in and of itself a classified matter. If you decided to post it's location, it's IP, and it's host namethat combination would likely be classified

Re: Classified ARS Operations (UNCLASSIFIED)

2006-09-21 Thread L. J. Head
Title: RE: Classified ARS Operations (UNCLASSIFIED) ** Now I guess that brings up a good question. Was Fred asking if Remedy servers exist with classified data on them...or if there are any classified projects that involve remedy...in the case of the latter then I can neither confirm nor

Re: Active Link Run If Qualification - Check Users Permissions

2006-09-22 Thread L. J. Head
I thought about that too but I thought I read something where he was wanting to allow a certain group to do something that others can't...so I think he needs to be able to determine if they are in that group and stop them if they aren't. L. J. Head Software Engineer Remedy Approved Consultant

Commit Changes on Dialog Parent

2006-09-22 Thread L. J. Head
Title: RE: Dynamic Updates to Help Text ** Here is the situation. Form A opens Dialog of Form B. On button press on Dialog B I want to set a field on Form A and Save the record of form A. I have the button press on Dialog B performing an Event I have an AL retrieving that event and doing a

Re: Commit Changes on Dialog Parent

2006-09-22 Thread L. J. Head
:[EMAIL PROTECTED] On Behalf Of Roney SamuelSent: Friday, September 22, 2006 11:43 AMTo: arslist@ARSLIST.ORGSubject: Re: Commit Changes on Dialog Parent ** Dear L. J. Head, A simple workaround for this situation would be to set a temp field with a value "Yes" on Commit Action on the D

Re: Active Link Run If Qualification - Check Users Permissions

2006-09-22 Thread L. J. Head
'...then either group would match your LIKE %Smith% qualification. Remedy added the setfield run process to allow for specific checking of a users membership in a group. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList

Re: Active Link Run If Qualification - Check Users Permissions

2006-09-22 Thread L. J. Head
(( %; + $Group Number$) + ;% )) To ensure you get the ones that have ; in fron and in back as well as those that are only in back L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Active Link Run If Qualification - Check Users Permissions

2006-09-22 Thread L. J. Head
I stand corrected thenI have never used that keyword...I simply suspected it had the same problem as the Group List in the user form. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Commit Changes on Dialog Parent

2006-09-22 Thread L. J. Head
: arslist@ARSLIST.ORGSubject: Re: Commit Changes on Dialog Parent ** Dear L. J. Head, A simple workaround for this situation would be to set a temp field with a value "Yes" on Commit Action on the Dialog form. Then write another AL on the same action that you performed to invoke the Di

Re: Commit Changes on Dialog Parent

2006-09-24 Thread L. J. Head
on Dialog Parent ** Dear L. J. Head, A simple workaround for this situation would be to set a temp field with a value "Yes" on Commit Action on the Dialog form. Then write another AL on the same action that you performed to invoke the Dialog form at a later execution order and che

Re: Unable to Access Server in Admin Tool Except Demo User

2006-09-25 Thread L. J. Head
Did you ensure these users have Fixed licenses? L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, September 25, 2006 8:55 AM To: arslist

Re: Commit Changes on Dialog Parent

2006-09-25 Thread L. J. Head
avoiding pitfalls that I was worried about. Thank you greatly for being so attentive to the list L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent

Re: Question: Title Case

2006-09-25 Thread L. J. Head
You could try to do it via OLE in Word if you couldn't find any other way L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, September 25, 2006 11:17

Re: Question: Title Case

2006-09-25 Thread L. J. Head
A simple google search for title case sql server brought this up as its first return http://www.devx.com/tips/Tip/17608 L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Using a differentview from the application list

2006-09-26 Thread L. J. Head
Doesn't each view have the option of the name of the entry point on the application list. I always assumed that if I had two views and I gave each view a different Submit alias that I would have two entry points, one for each view...but I've never tested that L. J. Head Software Engineer

Re: Remedy support site issues

2006-09-26 Thread L. J. Head
Title: Message ** That's interestingI can't use firefox and must use IE to get my Remedy site browsing done L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John HansonSent:

Re: 7.1 available today?

2007-09-05 Thread L. J. Head
Two flags that I would love to have clarification on in the new password management (because I know some of you have played already) Days After Expiration before Disablement - how is a user flagged as 'disabled'? Is this something we will be able to do with user accounts ourselves or purely a

Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems?

2007-09-06 Thread L. J. Head
If I remember correctly with 7.x you now need to specify the Mid-Tier Administration Password in Server Preferences whereas in 6.x you didn't. Try setting that value in server preferences then matching it in the mid-tier config for the server. -Original Message- From: Action Request

Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems?

2007-09-06 Thread L. J. Head
I just installed the 7.1 client and connected to both a 6.3 Patch 20 and Patch 21 server... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Thursday, September 06, 2007 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: v7.1

Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED)

2007-09-06 Thread L. J. Head
My understanding (not having my hands on a 7.1 server yet) is that you simply tell it how many of each type of license you have purchased and it accepts that...no keys needed -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED)

2007-09-06 Thread L. J. Head
Sep 2007 07:53:27 -0600 From: L. J. Head [EMAIL PROTECTED] Subject: Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED) To: arslist@ARSLIST.ORG My understanding (not having my hands on a 7.1 server yet) is that you simply tell it how many of each type of license you

Re: ARS 7.1 - Groups / Permissions

2007-09-06 Thread L. J. Head
I haven't seen anything in the docs about changes in permissions models...are you seeing something? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, September 06, 2007 8:18 AM To: arslist@ARSLIST.ORG Subject: ARS

Re: Version 7.1 Compatibility Matrix

2007-09-06 Thread L. J. Head
From the What's new Guide for 7.1 Page 17 Displaying the Licenses windows By default, the Licenses windows are unavailable in BMC Remedy Administrator. Instead, when you click the items on the File Licenses menu, a message appears redirecting you to forms in BMC Remedy User and the BMC Remedy

Re: Mid Tier Authentication Failed.....

2007-09-10 Thread L. J. Head
verify username and password case. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Authentication Failed. ** I able to log onto the Mid

Re: Mid Tier Authentication Failed.....

2007-09-10 Thread L. J. Head
Authentication Failed. ** Done that, I remote controlled into her computer to make sure she was logging in correctly. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 4:51 PM

Re: Mid Tier Authentication Failed.....

2007-09-10 Thread L. J. Head
Of L. J. Head Sent: Monday, September 10, 2007 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** if you are using AREA you could turn on detailed logging and find out why it's erroring out _ From: Action Request System discussion list(ARSList) [mailto

Re: Filter to check the last E-mail sent is not working

2007-09-11 Thread L. J. Head
Your qualification is asking for any record where the Last E-mail Sent Date I = 14 days ago...I think you meant = -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Tuesday, September 11, 2007 7:48 AM

Re: Request ID Index

2007-09-12 Thread L. J. Head
Default settings are to have a Clustered index on Request ID...so no you don't need to create one yourself _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, September 12, 2007 9:59 AM To:

Re: Query/Menu from Vendor Form?

2007-09-13 Thread L. J. Head
Vendor forms are at the software level...not the DB level so you can't do that. You could get inventive and create a regular form, use an escalation to scrape the records of interest out of the vendor form then use either a search or sql menu against the actual table...but not knowing the level

Re: Query/Menu from Vendor Form? - Resolved

2007-09-14 Thread L. J. Head
You are definitely correctIf you have the 'Sort on Label' box checked it does in fact remove duplicate entries...if that option is unchecked then it doesn't...I had forgotten about that _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe

Re: ARSlist Awards: Here are your MVP Nominees, Voting begins

2007-09-18 Thread L. J. Head
This is an automatically generated Delivery Status Notification Delivery to the following recipient failed permanently: [EMAIL PROTECTED] Technical details of permanent failure: PERM_FAILURE: DNS Error: Domain name not found _ From: Action Request System discussion list(ARSList)

Re: Large file in system temp directory

2007-09-18 Thread L. J. Head
Are you exporting in xml format instead of def?...I know that causes a significant increase in the size of the def file _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 18, 2007 9:15 AM To:

Re: Large file in system temp directory

2007-09-18 Thread L. J. Head
that's cool...I was just covering all the bases...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 18, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** LJ

Re: How to get the form and field names?

2007-09-21 Thread L. J. Head
I created a view in the Db with this sql CREATE VIEW dbo.ExistingFields AS SELECT CAST(RTRIM(CAST(f.schemaId AS char)) + '' + RTRIM(CAST(RIGHT(f.fieldId, 6) AS char)) AS int) AS RequestID, a.name AS Form, a.schemaId AS FormID, f.fieldName, f.fieldId, f.fieldType,

Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

2007-09-21 Thread L. J. Head
Well Carey, while I haven't performed the patch you are referring to (on Solaris at least) I'm going to say that you don't need to execute this script. The reason being is that the update of the Db is only necessary when going from one version to another. When applying patches to an existing

Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

2007-09-21 Thread L. J. Head
Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/21/07, L. J. Head [EMAIL PROTECTED] wrote: Well Carey, while I haven't performed the patch you are referring to (on Solaris at least

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