Re: License Question

I have used 5:1 in the past and it has worked real well. On Dec 27, 2011 10:47 AM, Hocks, Mike (DOT) mike.ho...@state.mn.us wrote: Thanks a lot David, I appreciate the response! -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On

Re: error in work order

Do these people have similar names? Or do they have dual accounts, ie an admin account and a regular account? On Mar 19, 2012 3:36 PM, Sam Anderson samanderson...@gmail.com wrote: ** Hi All, Require suggestion on the following.Getting error in work order when user tries to re-assign the

Re: JOB:Remedy ITSM Administrator

Yeah the weather is nice, but the cost of living can be brutal. On Apr 4, 2012 5:52 PM, Steve Ferrari sferr...@gte.net wrote: BMC Remedy ITSM Administrator Immediate opening is available for BMC Remedy Administrator to work with a small company contracting with the U.S. Navy. Currently

Re: unqualified searches

Hello Paul, There are ways around the unqualified search issues as you hit upon. Personally, in our org we found unqualified searches caused degradation in our performance and at times locking up the mid-tier. To solve our problem our admin has put in a get list limit. But we also have

Microsoft system center orchestrator

Has anyone worked with Microsoft orchestrator and integrating it with Remedy using Kelverion's ARS integration pak? Regards, Saji ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Re: WWRUG BMC Sale Rumors

Oracle or Dell for me... HP is struggling so I don't they will be major players. IBM would not be interested. They are trying to get away from applications/software. IMHO I think BMC will sell of the Remedy side and concentrate on Cloud and infrastructure management. Offering on going services

Re: Watching the news BMC.

I understand Dell was in serious talks awhile back. If they are entertaining suitors, it would seem serious. BMC stocks has been stagnant for a few years now. I heard RoD and RemedyForce is not bringing in the continuous revenue they were looking for, maybe a change in leadership is needed and

Re: SLM Daily Build Time

I assume the daily build time will continue as long as you have it in there. We had to erase the time from SLM:ConfigPreferences to prevent SLM to build targets. On Apr 9, 2013 11:56 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, ** ** I anticipate that I will be a rare

Re: Remedy Integration with SCOM

We use the Microsoft integration to create Remedy incidents from SCOM 2007. We are in the process of upgrading SCOM to 2012 and microsoft no longer supports that connection. The new way is using Systems Center Orhestrater and run books utilizing a connector developed by Kelverion. I hear

Re: Remedy Integration with SCOM

known as Opalis, was similar in its build interface to the Remedy Abydos designer. I would think there would be a CLI/API connection that would work. Rick On May 2, 2013 7:36 PM, Saji Philip sphili...@gmail.com wrote: ** We use the Microsoft integration to create Remedy incidents from

Re: Remedy Integration with SCOM

hosts with unique behavior. ** ** Jim ** ** *From:* Saji Philip [mailto:sphili...@gmail.com sphili...@gmail.com] *Sent:* Thursday, May 02, 2013 9:10 PM *Subject:* Re: Remedy Integration with SCOM ** ** ** I have documentation from Kelverion I can forward to you

Re: ITSM 7.6.04 SP4 to ITSM 8.x

I am about upgrade our development/testing 7.6.04 to 8.x. Retaining 7.6.04 ITSMs except for SRM, SLM, and Atrium. I will let you know how it goes. On May 17, 2013 12:52 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Does anyone have an idea of what kind of time factor it would

Re: Esclation to update all of my people records

If you are doing this in bulk, maybe a simple staging form will do and create filter to push the values into the fields in question and then your filter should fire. On May 21, 2013 7:22 PM, Howard Richter hbr4...@gmail.com wrote: ** Good evening all, ** ** As I get older I forget the

Re: Mobility with IPhone.

You may want to try reaching out to xMatters. I hear they have a pretty good solution for Remedy. On Jun 17, 2013 8:39 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** I assume the reason you haven’t looked at BMC’s products in this area is because you are on a really old

Re: WWRUG13 - OT Sunday Night

I will be attending my first RUG as well.. Looking forward to it... On Sep 19, 2013 7:18 PM, Howard Richter hbr4...@gmail.com wrote: ** Well you guys have fun. I will see you Monday late afternoon, for my first RUG (after 16 years of playing with Remedy). ** ** I am looking forward

Re: WWRUG13

Is it the Florida Global User Event next year? On Oct 1, 2013 4:41 PM, Susan Palmer suzanpal...@gmail.com wrote: ** Ok I'm MIA from WWRUG since we're doing our big server upgrade Saturday ... what announcement ! On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire

Re: Search feature in devloper studio

I changed the memory to 2048 and dev studio never launches, just errors out. But thats 7.6.04 dev studio... On Oct 5, 2013 10:03 PM, Lucero, Michelle michelle.luc...@bankofamerica.com wrote: ** Hi, Paul: ** ** I *LOVE *using Developer Studio, except the occasional crashing, but

CI searching

Hi List, We have a unique good to have request from out asset stakeholders. They want to create a search for CIs by cutting and pasting it into a field. Currently, they are creating a huge advanced query by adding the CIs one by one. We have process using Excel to build out the query which they

Re: Deployable Applications

Lisa, We are on 7.6.04 sp2 and we were able to deploy a custom application. Yes we had to create the application in base mode, but we were able to attach the custom form. What exactly are you doing? On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil

Re: Deployable Applications

On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable

Re: Modifying HPD:HelpDesk Dev Studio

As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, ** ** AR System 7.6.4 / ITSM 7.6.4 Via Dev

Re: Roles and Applications - Remedy Asset Management

Oh, if you haven't already, check out the user form. We sometimes find that permissions has not been added to the user in the user form, even though it shows up in CTM:People. On Oct 31, 2013 9:44 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ARS 7.6.04 SP4

8.1 upgrade

I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade?

Re: BMC User Conference, Oct. 13-16 in Orlando

When will registration open? On Jan 7, 2014 11:34 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Yes, BMC is taking ownership of the event again. It was announced at last years WWRUG event. On Tue, Jan 7, 2014 at 10:32 AM, Jamie jamie.bo...@transamerica.comwrote: Just got an email for a

Re: ITSM on Mobile

If money is no object, try Mobilereach. On Jan 8, 2014 1:47 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities like requests approval, status updates etc. How could this be

Re: Upgrade from 7.6.4 to 8.1

We did our dev. And SRM does require the ITSM to be upgraded. 1. ARS 2. Atrium 3. ITSM 4. SLM 5. SRM 6. RKM We didn't have RKM in our previous 7.6.04, so I deselected it from thr ITSM installer. I ran RKM before the new SRM and I problems with its integration with SRM and some other funny

MPS AR Remedy Restore Tool 2.6

We are doing a refresh of our staging environment and would like to use MPS AR Remedy Restore Tool. Its a server-grouped environment and wanted to know what exactly the field 'SG Ranking Server Name to Update' field would contain. I assume its the Ranking form update. Do I put in the old server

Remedy 8.1 ITSM upgrade Error

Hello all, I am attempting to upgrade our existing staging environment to Remedy 8.1.002. I have successfully upgraded our development environment (which is non-server grouped). When I attempt it on our staging environement with the same copy of the DB I used in dev, I can get to the ITSM

FTS and Remedy 8.1 in a Server Group

Is anyone out there installed RKM in v. 8.1.002 and in a Server Group and FTS enabled? We are having issues where the indexing is hung. I noticed there is a 8.1.01 ARS now available and it addresses some issues with FTS, but in the notes it mentioned that 'in a Server Group environment the

Re: Courian Connector to Remedy

Hello, I implemeted Courion with Remedy. But that was like 6 years ago. I believe it was Courion 6.3. And they had a built in connector for Remedy. On Feb 19, 2014 7:44 AM, Barb S. bscha...@fmlh.edu wrote: Hello Listers, Has anyone implemented the Courian IDM connector with Remedy? Could

DMT Tool in 8.x

Hello Listers, We are in the procress of going from 7.6.04 to 8.1. I have a question. I do alot of data imports using the DMT tool, in 7.6.04 it was pretty easy, drop the file into the directory and launch the tool. In 8.1, I know there is not much difference, when I go to create a job, it is

Re: DMT Tool in 8.x

know and I will find what you need. https://docs.bmc.com/docs/display/public/itsm81/Getting+started+with+Data+Management -Original Message- From: Saji Philip sphili...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 27, 2014 9:25 am Subject: DMT Tool in 8.x ** Hello

8.1.0 installer

Hello List, We are trying to install RKM 8.1 into our environment (STG). We never had RKM installed in the past. I upgraded in place our current 7.6.04 SP2 to ARS 8.1.01, CMDB 8.1.0, ITSM 8.1.0, SLM 8.1.0, and SRM 8.1.0, but since RKM was not installed, the ITSM installer had it unchecked. I

Re: 8.1.0 installer

discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Tuesday, May 13, 2014 6:25 PM *To:* arslist@ARSLIST.ORG *Subject:* 8.1.0 installer ** Hello List, We are trying to install RKM 8.1 into our environment (STG). We never had RKM installed

Re: DMT data upload issue.

I had issues with one of our environments and it was because escalations were disabled. On Jun 25, 2014 6:09 AM, Abhishek Anand abhi.masc...@gmail.com wrote: ** Hi Team, After creating a new job in DMT. And than attaching the people file as provided in default BMC template in .xls format.

Re: FTS 8.1 Administration Questions

We had issues with FTS and 8.1. The the memory threshold would exceed the allocated limit and error. We went to 8.1.01 and set the primary/indexer java at 3072 and the secondary java at 2560. We have 2 servers, but it all depends on how many secondaries you have. The primary/indexer needs to

Re: FTS 8.1 Administration Questions

On the collection directory (we have alot of stuff) and our size is steady at 32 gigabytes On Jul 3, 2014 12:20 PM, Hynes, Douglas douglas.hy...@froedtert.com wrote: ** Greetings, Our group is beginning the testing of Knowledge Management (RKM). Of the many things this entails is nailing

Re: Partial upgrade from 8.1 to 8.1 SP1

Hello Rebecca, We have done this in staging and from what we saw, everything seemed to work. Although, we didn't have much time testing it. I would recommend you do it in an testing environment first and see if everything is working and to your satisfaction. On Jul 15, 2014 7:52 AM,

Re: ENGAGE

I whole heartily agree John. I believe the strong and differentiator of Remedy is ARS. BMC should encourage and not discourage development. On Jul 29, 2014 4:11 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Thanks for the plug Mr. Baker. Good one. I don’t think you will find

Remedy 8.1 on server 2012

Has anyone attempted installing Remedy on server 2012? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Mobile solutions for Remedy ARS/ITSM

Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as

BMC Engage 2014

? Saji Philip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Smart IT install

After attending BMC Engage and getting gitty over Smart IT, we installed it on one of our sandboxes. Pretty easy install... Still a work in progress but excited about what's to come. ___ UNSUBSCRIBE or access ARSlist

Re: Smart IT install

it on top of MyIT 2.0? Howard *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Monday, October 20, 2014 9:12 PM *To:* arslist@ARSLIST.ORG *Subject:* [arslist] Smart IT install ** After attending

Re: Smart IT install

to the Install doc it is a prereq for Smart IT but I cannot find that patch or product online. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Tuesday, October 21, 2014 1:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re

Re: BMC Support / On Site Visits

Currently, we have a support partner and I have not had the privilege of getting to know him well (our manager mostly handles that). But in my previous job I was the point of contact for sales, and I must say I have not met a account rep that was not now always taking the time out to call and

Work Order and approvals

Has anyone out there ever play with the 'Approver' tab in Work Orders? We are trying use it add ad-hoc approvers. Any advise would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the

Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...

I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug *From:* Action Request System

Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...

discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Thursday, January 08, 2015 6:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our

Re: Work Order and approvals

on this form to attach the approvers to given wo request in ad hoc manner. What are you looking exactly here. On Feb 13, 2015 6:45 AM, Saji Philip sphili...@gmail.com wrote: ** Has anyone out there ever play with the 'Approver' tab in Work Orders? We are trying use it add ad-hoc approvers. Any

Re: Incident Sample

Hey Shawn, The 'incident sample' I believe is the OOTB incident creator in SRM. In RKM, you can raise an incident from an article. 'Incident sample' is the AOT. On Mar 3, 2015 8:20 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, Users have reported a very

Re: Email engine not working

Also, make sure your profile is setup right with Outlook. And the email engine service logs in with that account. On Apr 25, 2015 1:39 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar

Re: Remedy 9

*From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Tuesday, May 19, 2015 12:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Remedy 9 ** Not sure if anyone knows. But I noticed Remedy9 being more mobile

Install issues

Hello, I am testing upgrading our 8.1.01 to SP2 in a test environment. I pulled a copy of our PRD db, installed all the 8.1.01 binaries, and restored the db. In the process of upgrading ITSM and SRM to SP2, I received warnings and SRM actually said it failed. I figure this is due to the fact

Remedy 9

Not sure if anyone knows. But I noticed Remedy9 being more mobile based and a friendly customer oriented GUI. In saying that. Is this Smart IT? Or is Smart IT more for pre 9 and Remedy9 is already integrated with Smart IT? Or is Remedy9 totally different?

Knowledge sources

Hello list, I need some assistance. We made some changes to the index fields on HPD:Help Desk (took out work log) and when I save it, it started updating. Well it's been like a week and still updating. Where do I go to kill this job?

Smart IT error

Hello ARListers, I am getting the following error whenever I try to create a ticket in Smart IT. You must enter the Operational Categorization and Product Categorization before submitting this request (ARERR 1213121) It is an AR System User error, so I cannot see it nay of the logs. I am

Re: Smart IT error

, 2015, at 3:02 PM, Saji Philip sphili...@gmail.com wrote: ** Hello ARListers, I am getting the following error whenever I try to create a ticket in Smart IT. You must enter the Operational Categorization and Product Categorization before submitting this request (ARERR 1213121

Re: Smart IT error

have those fields populated via a template or trying to use auto assignment? Sent from my iPhone On Jul 10, 2015, at 3:02 PM, Saji Philip sphili...@gmail.com wrote: ** Hello ARListers, I am getting the following error whenever I try to create a ticket in Smart IT. You must enter

Re: Smart IT error

Thanks guys. It was a custom filter someone wrote on interface create form. On Fri, Jul 10, 2015, 3:23 PM Saji Philip sphili...@gmail.com wrote: Good point. I will check.. On Fri, Jul 10, 2015, 3:01 PM Tauf Chowdhury taufc...@gmail.com wrote: ** Key in the same fields you are trying

Re: Smart IT error

other fields. Sent from my iPhone On Jul 10, 2015, at 3:54 PM, Saji Philip sphili...@gmail.com wrote: ** Funny thing is, I did filter and active link logging and could not find this error.. On Fri, Jul 10, 2015, 2:49 PM Pierson, Shawn shawn.pier...@energytransfer.com wrote

Re: Question on overlays - when?

7.6.04 On Fri, Sep 11, 2015, 8:59 PM Wallace, Kelvin < kelvin.wall...@freshfromflorida.com> wrote: > ** > > In the Master Index documentation for 7.6.4, several references to > overlays are mentioned. In 7.6.3’s Master Index documentation, there is no > mention of overlays. > > > > *From:*

Re: [Non-DoD Source] Re: Remedy 9.0.1 upgrade

M > To: arslist@ARSLIST.ORG > Subject: [Non-DoD Source] Re: Remedy 9.0.1 upgrade > > > > ** > > > > You may want to do a search in your container table to look for duplicates > :) > > > > On December 23, 2015 5:45:54 PM Saji Philip <sphili...@

Remedy 9.0.1 upgrade

Has anyone gotten a duplicate primary key error when trying to upgrade from 8.1.02 to 9.0.1? Was trying to upgrade ARS. The primary key error was on the table 'ar.container'. ___ UNSUBSCRIBE or access ARSlist Archives

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

We had a similar issue. And it was related to the ranking form. We have 3 application servers that are server grouped and had them ranked. We noticed on the ft_pending table records were being placed from the non indexing servers. So we just deleted all servers except for the indexer.

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

To clarify we deleted the non indexing servers from the ranking form and only had the indexer. ARS will need to be restarted... On Thu, Jun 16, 2016, 6:03 PM Saji Philip <sphili...@gmail.com> wrote: > We had a similar issue. And it was related to the ranking form. We have > 3

Re: Remedy 9.0.01 Installation failed

We have the same error, but going from 8.1.02 to 9.1... Also, 9.0 failed as well... Got the same duplicate key Value error. We have engaged BMC, will let you know how it goes On Thu, Mar 24, 2016, 5:48 PM Scott Philben wrote: > Was this an upgrade on new hardware? If

Re: Remedy 9.5

So what are the main differences in 9.5 versus 9.1? Is it a quantum leap like it was for 7.6.04? On Wed, Aug 10, 2016, 1:19 PM Chris Jones wrote: > ** Thanks Doug and LJ > > Chris Jones, Director > > Aramea > > www.arameasoftware.com > > > Mueller, Doug wrote >

Re: BMC Engage

hen I wanted to go to it this > year. I really wish BMC would just stick to one thing. I also wish that > WWWRUG would come back. > > > > There is no way that I will be able to get motivation to fly to a one day > event. I managed to convince the business that the 4 day

BMC Engage

I am hearing that BMC Engage for 2017 is not happening ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: ARS 9.1.02 Dev to Prod Clone

Did you check the ranking forms? On Mon, Feb 20, 2017, 6:22 PM Brian Pancia wrote: > ** > > This may be a silly question. When you modified the ar.cfg file did you > restart the BMC services immediately after or did you login to the Admin > Console first? Are you using

Re: Official announcement of BMC Exchanges replacement for BMC Engage

I hope they announce something about the WWRUG soon. Our traveling slots/budget are being filled pretty fast... On Wed, Feb 22, 2017, 4:04 PM Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > > While my world no longer revolves around Remedy, I still keep up and play > with

Remedy Hosting

Hello fellow Remedy chaps, Has anyone had any experience in moving your entire instance of Remedy to the cloud, i.e IaaS. Something like AWS or Azure, where your in control, but affords the relief of infrastructure management... Any pain points? If so, what the costs of hosting ( I know the

Hosting services

Does anyone know of instances where people had their Remedy environment hosted? IaaS If so, any good or recommended hosting companies... We are thinking to move our entire instance to a IaaS cloid offering.. ___

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

it and closed the ticket. On Tue, Oct 10, 2017, 7:08 AM Saji Philip <sphili...@gmail.com> wrote: > Is this an upgrade in place? Does the installer hang (never finishes and > no errors). We had a similar issue and the 9..x would fail ARS because we > had a custom AL guide and it would e

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

Is this an upgrade in place? Does the installer hang (never finishes and no errors). We had a similar issue and the 9..x would fail ARS because we had a custom AL guide and it would error out on tha arcontainer table. Taking a backup and deleting this AL guide allowed ARS to install. Then we

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

would recommend trying an > incremental upgrade first and if you're spinning your tires do a clean > install and migrate data. It might be quicker then troubleshooting the > install. > > > > Brian > > > -- > > *From:* Action Request Syst

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

I had a similar issue, but mine the Arserver failed and I couldn't start ar server. I had the Java running from my D: drive, JRE path. I reinstalled it on the C: and things went successful. Are you using JDK or the JRE intalls? On Wed, Oct 11, 2017, 12:29 PM Saji Philip <sphili...@gmail.

Re: Remedy SSO with Kerberos

We did Remedy SSO with Kerberos.. 1) Create DNS for SSO server with a Type A record IP 2) Create SPN user with proper rights 3) Create new realm with Kerberos and SPN credentials. For the applications, make sure your using FQDN. I.e 'mymidtier.xyzcompany.com' 4) When installing the

Any conferences this year?

I know last year was the T3. Any BMC relates conferences this year.. -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

PUT API for HPD:IncidentInterface

Has anyone created a Postman PUT function into IncidentInterface form? What did you use as an entry id? -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: SNOW Migration

Well, When comparing the two, I think there is a disservice to Remedy. Yes, SNOW is a Java-coded application and development is a quick cache refresh (ala the mid-tier and ALs). But Remedy is a true platform. I think alot of that is lost in these discussions. Most do not compare Apples to