Re: [cisco-voip] unity connection zero out

So you want the internal callers to dynamically route to their own local operator as opposed to the operator at the recipients site? Interesting question. I don't have an answer for that scenario but would be surprised if that's possible. Sent from an Apple iOS device with very tiny touchscreen

Re: [cisco-voip] Estimated time to setup a brand new UCCX box

I'd take that deal... Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Mar 10, 2014, at 8:36 PM, Erick erick...@gmail.com wrote: +1 on all that was already mentioned. 2-3 hours roughly to spin up the vm with uccx installation, one call control

Re: [cisco-voip] Outbound IVR-UCCX and CUBE

PSTN access has to be TDM. SIP trunking to telco is not supported in CCX 9.0(2) for outbound dialer functionality. replying all this time On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) michele.ru...@dimensiondata.com wrote: I am configuring an Outbound IVR Progressive Campaign using

Re: [cisco-voip] variable-length translation pattern

to receive some confirmation/denial of my suspect. 2014-12-09 17:41 GMT+01:00 Bill Talley btal...@gmail.com: Your patterns are both 1 followed by a wildcard. The SRNDs examples are NOT 1 followed by a wildcard, they are 1 followed by more specific wildcards or digits. 1! Is NOT equal to 12

Re: [cisco-voip] variable-length translation pattern

/denial of my suspect. 2014-12-09 17:41 GMT+01:00 Bill Talley btal...@gmail.com: Your patterns are both 1 followed by a wildcard. The SRNDs examples are NOT 1 followed by a wildcard, they are 1 followed by more specific wildcards or digits. 1! Is NOT equal to 12! Sent from an Apple

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

past level 1 GLO and to migration support. Like I mentioned earlier we are never two business days beyond getting ELM licensed after an upgrade. Thanks! Sent from my Windows Phone From: Bill Talley Sent: ‎12/‎11/‎2014 6:36 PM To: Erick Wellnitz Cc: cisco-voip Subject: Re: [cisco

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

That's what I understood too, but the licensing team has required the LCU file before they will forward to a PM for review, on more than one occasion and as recently as three days ago. I've gone so far as to request requeueing, escalation to team lead, duty manager and still been required to

Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Friday, December 12, 2014 2:59 PM To: Mike; Josh Warcop; Haas, Neal; Bill Talley Cc: cisco-voip Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5 Have I been living in a cave, or has it always been the case, no pun

Re: [cisco-voip] Scratching my head, need a different set of eyes please cucm 10.5 ...

Check the idle URL on the device, then check the auto registration template under User Management User/Phone Add universal device template. The idle URL is populated under the Service Configuratuon Settings for the default template. Sent from an Apple iOS device with very tiny touchscreen

Re: [cisco-voip] Licenses upgrade issues

You guys just don't know what you're doing. Jeesh ;-) Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jan 8, 2015, at 6:08 PM, Mike mik...@msn.com wrote: Actually I beg to differ. It’s a system that needs to be improved upon. From: Josh

Re: [cisco-voip] MediaSense Configuration

doh... Make you set the source to phone preferred AND NOT gateway preferred (assuming you are using the BIB). On Wed, Feb 25, 2015 at 2:44 PM, Bill Talley btal...@gmail.com wrote: Correct on licensing. Just went through this myself and it was really easy to setup to record forked audio

Re: [cisco-voip] MediaSense Configuration

25, 2015 at 2:50 PM Bill Talley btal...@gmail.com wrote: Correct on licensing. Just went through this myself and it was really easy to setup to record forked audio. The only issue we ran into relates to securing of the recording files. With stand alone MediaSense, users who need access

Re: [cisco-voip] MediaSense Configuration

:* Wednesday, February 25, 2015 5:48 PM *To:* Matthew Loraditch; Bill Talley *Cc:* cisco-voip@puck.nether.net *Subject:* RE: [cisco-voip] MediaSense Configuration Also, make sure the BiB on the phones are enabled. Its disabled by default. You need to do it per device or in the CCM service

Re: [cisco-voip] Agents Selectively Answer Queues

Add the escalation queue and create a script parameter or XML file that is evaluated to determine if the escalation queue is active or not and escalate the call accordingly. The manager can activate it or deactivate it through an IVR app or ip phone service? Sent from an Apple iOS device with

Re: [cisco-voip] Voice Dialing Misdirects

I believe this is probably a speech enabled directory handler. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Jun 6, 2016, at 1:13 PM, David Zhars wrote: > > We have a greeting when people call the main number, and if you

Re: [cisco-voip] Voice Dialing Misdirects

; > Correct, it is. And neither use has any alternate names or extensions in > their Unity setup. > > I am truly stumped!!! > > Sent from my iPad > >> On Jun 6, 2016, at 2:52 PM, Bill Talley <btal...@gmail.com> wrote: >> >> I believe this is prob

[cisco-voip] Webex for Mac users - keystroke passthrough

Hi all, If you're not a Mac user, you can probably ignore this. Do many of you use Webex Meeting Center on Mac for remote support? We have quite a few Mac users who are frustrated by the lack of support for passing through the ctrl-alt keystroke needed to escape from the virtual machine console

Re: [cisco-voip] UCCX 9 prompts gibberish

It would be even nicer if CCX developers added support for both, say like CCM or CUC. If we need to switch codecs mid-call that's one thing but if one call comes across the WAN to an agent, and another call comes in locally to CCX, CCX is usually the only component in those media paths which

[cisco-voip] AT or Windstream issues mid-CONUS?

Hi all, We have a customer who thought they were suffering system issues, but we've since discovered there seem to be handoff issues specifically from AT (callers) to Windstream (customer's telco) as those calls never hit the customers PRIs. Is anyone else experiencing or has anyone heard

Re: [cisco-voip] Need to modify P-Asserted Identity in SIP message for call to work...

You're certain the PAI from CUCM to CUBE matches the pattern in your profile? Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Mar 16, 2016, at 2:13 PM, Jonathan Charles wrote: > > Yeah, did that too.. and still seeing the

[cisco-voip] UCCx 10.5 custom stored procedure for reporting

Hi all, Has anyone imported custom stored procedures into the db_cra for use in CUIC? I'm having an issue getting a new stored proc loaded using either RazorSQL or AGS Server Studio. From what I've read, I need to execute the stored proc; however, when I do that I get an error that uccxhruser

Re: [cisco-voip] UCCx 10.5 custom stored procedure for reporting

wrote: >> Bill, >> >> Does your SP use temporary tables? look at CSCul06940 - I dont know that its >> resolved in 10.X yet. >> >> Ed >> >> >> >>> On Thu, Apr 7, 2016 at 6:06 PM, Bill Talley <btal...@gmail.com> wrote: >

Re: [cisco-voip] UCCx 10.5 custom stored procedure for reporting

t CSCul06940 - I dont know that its > resolved in 10.X yet. > > Ed > > > >> On Thu, Apr 7, 2016 at 6:06 PM, Bill Talley <btal...@gmail.com> wrote: >> Hi all, >> >> Has anyone imported custom stored procedures into the db_cra for use in >&g

Re: [cisco-voip] UCCx 10.5 custom stored procedure for reporting

CSCul06940 - I dont know that > its resolved in 10.X yet. > > Ed > > > > On Thu, Apr 7, 2016 at 6:06 PM, Bill Talley <btal...@gmail.com> wrote: > >> Hi all, >> >> Has anyone imported custom stored procedures into the db_cra for use in >> CUI

Re: [cisco-voip] Need to modify P-Asserted Identity in SIP message for call to work...

Outbound calls probably go out with your CUCM domain name (or IP address) and not VoIP.centurylink.com. You would want to match that in your SIP profile. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Mar 16, 2016, at 12:12 AM, Jonathan

Re: [cisco-voip] Uccx finesse 10.6 layout and custom variables for teams

Are you certain about that? I thought there was something under the Team Resource tab in Finesse Administration where you could override the default desktop layout by team? Could have sworn I've done that once or twice, but maybe I'm mistaken... I have been before, lol. On Thu, Feb 16, 2017 at

Re: [cisco-voip] Jabber voicemail issue only on IPhone

Any chance your iPhone is actually using wifi assist instead of wireless? You're going through Expressway when using you're iPhone on mobile data? Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Mar 23, 2017, at 1:39 AM, naresh rathore

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

What if you write the menu options to a placeholder variable, passing the placeholder variable in session info and only set the CCV when the contact terminates? Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Jul 18, 2017, at 4:13 PM, Anthony

Re: [cisco-voip] offline network - using NAT/PAT to connect to the outside world

I have, on occasion built a Windows AD server on my offline network to impersonate one of the production servers for LDAP authentication, DNS, DHCP, etc. You don't really need all of the user objects, you really just need user objects you need to test with, so I normally create a few user

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

✋️ The critical piece to our clients would be the report format both in summary format and call-by-call detail. For example, a summary report would show how many callers pressed 1, 2, 3, etc during the selected reporting range, whereas call detail report would show menu selections at each

Re: [cisco-voip] UCCX script related questions

One thing to keep in mind about forcing an agent back to ready, if there is only one agent in a ready state and that agent misses a call, the system will continuously send the call to that agent. The caller will NOT necessarily hear queue music/message oh hold and will never receiver any queue

Re: [cisco-voip] UCCX script related questions

No. Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Jun 19, 2017, at 11:16 PM, naresh rathore <nare...@hotmail.com> wrote: > > is it possible to use broadcast algorithm in uccx? > > > > From: Bill Talley <btal

Re: [cisco-voip] best CUIC report

P.S. Won't show queue stats, but will show trigger stats. You likely won't get queue stats unless you're not checking agent availability or time of day until after the caller is queued Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Apr 29,

Re: [cisco-voip] best CUIC report

Application Summary Report under Inbound >> System, I believe. Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Apr 29, 2017, at 8:20 PM, naresh rathore wrote: > > hi, > > > > anyone?. is there a way to get inbound call

Re: [cisco-voip] e164 dialplan conversion

roug updateLine this is working >> >> use old pattern & partition >> and set newpattern >> >> we have done this for 12000 Lines >> >> Am 21. Sep. 2017, 15:13 +0200 schrieb Bill Talley <btal...@gmail.com>: >> >> I know the

[cisco-voip] e164 dialplan conversion

I know there have been some conversations around this in the past, but I’m hoping there are new methods for converting from a 4-digit to full e164 dialplan. Is there a way to change dialplan entries on CUCM and UCCX without having to either individually touch each dialplan pattern or without

Re: [cisco-voip] Skipping * on inbound external calls to Unity

I’ve always used a CTI route point to forward those calls to CUC, then used a forward routing rule to the sign in conversation with the criteria being forwarding station is 7000 where 7000 is the 4-digit DN of the route point. Sent from a mobile device with very tiny touchscreen input keys.

Re: [cisco-voip] CUBE Binding Control on Dial-Peer With Active Calls

Only thing I can think of regarding #1 is if the new dial peer changes the binding of an existing call as the result of a subsequent sip update message? No comment re: #2 Re: #3 I've done it the exact same way you mentioned. Sent from a mobile device with very tiny touchscreen input keys.

Re: [cisco-voip] UCM Upgrade Poll

1. That's kind of a loaded question. 90% bugs where bugs also includes the system is "functioning as designed". Most failures I've encountered, as a partner, occur as a result of the applications heavy reliance on DNS (if configured) and NTP. Would be nice if there was an option to bypass

Re: [cisco-voip] Naming conventions for Expressway-C / E

Similar to Ryan, I usually try to include "expe" or "expc" as well when the longer name isn't allowed, depending on customers naming standards. Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Sep 4, 2017, at 7:05 AM, Ryan Huff

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

Communications > > *Please report Troubles to the Help Desk. 559-600-5900 <(559)%20600-5900>* > > Telephone (559) 600-5890 > > > > *From:* Bill Talley [mailto:btal...@gmail.com] > *Sent:* Thursday, December 14, 2017 7:51 AM > > *To:* JASON BURWELL <jason.burw...@found

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

half Of > Haas, Neal > Sent: Thursday, December 14, 2017 2:01 AM > To: Bill Talley <btal...@gmail.com>; NateCCIE <natec...@gmail.com> > Cc: cisco-voip@puck.nether.net > Subject: Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color > > Thats exactly w

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

r 11.7 somewhere. I’ve > been through a lot of ES releases prior to 12 so hard to remember. > > > Jason > > From: Bill Talley [mailto:btal...@gmail.com] > Sent: Thursday, December 14, 2017 9:07 AM > To: JASON BURWELL <jason.burw...@foundersfcu.com> > Cc: H

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

apers > use gradients though. Maybe that’s the issue, it having a problem > interpreting and deciding what color text to use? This is on 8851 and 8865. > > > > Jason > > > > *From:* Bill Talley [mailto:btal...@gmail.com] > *Sent:* Thursday, December

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

gt; Neal Haas > ITSD Analyst - Communications > 559-600-5890 > > From: Bill Talley <btal...@gmail.com> > Sent: Wednesday, December 13, 2017 7:12:32 PM > To: Haas, Neal > Cc: cisco-voip@puck.nether.net > Subject: Re: [cisco-voip]

Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color

We have the same issue and have been unable to find a fix short of reverting to 11.7 firmware. Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Dec 13, 2017, at 8:50 PM, Haas, Neal wrote: > > I wanted to push the new

Re: [cisco-voip] IP Phones + MGCP FXS + Shared Lines

How about this? It's the closest I've seen to what you're asking about. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmsys/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100_chapter_010001.html#CUCM_RF_S05975F9_00 On Mon, Dec 18,

Re: [cisco-voip] CUBE ignoring SDP responses from ITSP

Just confirming when you changed the bindings in IOS, did you change the SIP trunk destination IP address in CUCM to point to the inside address of CUBE and reset the trunk? Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Aug 10, 2018, at 9:25 PM,

Re: [cisco-voip] CUBE ignoring SDP responses from ITSP

This may have already been asked, sorry. Since everything is bound to the outside address on CUBE, is call manager sending traffic back to your firewall instead of CUBE and getting dropped by the firewall or redirect by the firewall to CUBE? Sent from an iOS device with very tiny

Re: [cisco-voip] CUBE ignoring SDP responses from ITSP

and hitting the outside address of CUBE? Again, my apologies if this is outlined in one of the other emails. Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Aug 10, 2018, at 10:01 PM, Bill Talley wrote: > > This may have already been ask

Re: [cisco-voip] CM 11.5 hunt group longest idle

Try this from the CUCM CLI: run sql select lg.name as LineGroup,n.dnorpattern,dhd.hlog from linegroup as lg inner join linegroupnumplanmap as lgmap on lgmap.fklinegroup=lg.pkid inner join numplan as n on lgmap.fknumplan = n.pkid inner join devicenumplanmap as dmap on dmap.fknumplan = n.pkid inner

Re: [cisco-voip] CUBE ignoring SDP responses from ITSP

my iPhone > > On Aug 10, 2018, at 9:38 PM, Benjamin Turner wrote: > > My brain is FRIED > > Get Outlook for Android > > From: Benjamin Turner > Sent: Friday, August 10, 2018 11:35:15 PM > To: Ryan Huff > Cc: Bill Talley; cisco-voip voyp list > Subject: Re:

Re: [cisco-voip] CUBE ignoring SDP responses from ITSP

t is flowing through the router. Address hiding for a SIP > connection is different. > > From: Bill Talley > Sent: Saturday, August 11, 2018 1:08 PM > To: NateCCIE > Cc: Benjamin Turner ; cisco-voip voyp list > > Subject: Re: [cisco-voip] C

Re: [cisco-voip] IM & Presence Upgrade image

Sadly he’s not. You can verify the name by mounting the ISO on your workstation and opening the isofilename file in the root of the disc image. The ISO filename needs to match that or it won’t be recognized as a valid upgrade. I had the same issue a couple of months ago. Sent from an iOS

Re: [cisco-voip] UCCX Call Redirect and Called Address Reset

I’ve been doing this that way for years and haven’t come across this flaw. Is it happening because it’s matching a “route pattern” or because it’s matching a called party transformation pattern? I will have to test this out to see if I’ve just been lucky. What version of CUCM are you

Re: [cisco-voip] e911

Seems like there's two key aspects we need to be concerned with. 1) As I think Matthew is pointing out, notifications are only required if notifications are a native feature available "without improvement", i.e. add-on components. 2) We now MUST configure direct 911 access without regard to

Re: [cisco-voip] e911

Digging further, does this mean the law doesn't go into affect until Feb, 2020? (b) Effective Date.—The amendment made by subsection (a) shall apply with respect to a multi-line telephone system that is manufactured, imported, offered for first sale or lease, first sold or leased, or installed

Re: [cisco-voip] e911

ute to 911. If >>> the user dials 911 and stops, the call connects. If they keep dialing >>> which usually what happens on a miss-dial, they get whatever your 911! >>> Pattern is configured to do, usually I like block this pattern. >>> >>>

Re: [cisco-voip] Robo Call DoS

I’m sure you’ve already considered this, but I wonder, with everything being back-hauled over IP these days, if their telco would be able to identify the IXC who is handing off the call to them, based on the logs for the original calling party number they blocked, and blacklist that address.

Re: [cisco-voip] Bye Bye Cisco Spark, Hello Webex Teams

If the words “team” or “teams” were protectable by trademark, I’m sure the MLB would have a lot to say about Microsoft and everyone else using the term “without the express written consent of Major League Baseball”.  Yes, I know, different fields, pardon the pun. Sent from an iOS device

Re: [cisco-voip] CUCM Pre-Upgrade Checklist

I've seen it and had the same reaction you're having. I *believe*, but could be wrong, those disclaimers are added in relation to Prime Collaboration Deployment (PCD) upgrades. I've performed several PCD upgrades and experienced the issues described in your email (and many others) when using PCD

Re: [cisco-voip] Windows AXL Query Tool

s available right from CUCM, so you didn't > have to download it. > > > On Wed, Mar 28, 2018 at 11:20 AM Bill Talley <btal...@gmail.com> wrote: > >> Lelio, >> >> The AXL toolkit is what the python CLI scripts I posted earlier are based >> on. The scrip

Re: [cisco-voip] Windows AXL Query Tool

Lelio, The AXL toolkit is what the python CLI scripts I posted earlier are based on. The script imports the wsdl file from the AXL toolkit and uses it to query CUCM. The links I posted explain the setup required. As far as I know, all AXL/SOAP scripts or webpages regardless of programming

Re: [cisco-voip] building an API box - what do I need?

Hi Lelio, I just went through the same ordeal a few weeks ago which you're embarking on now. I'm no expert in this by any means, but know information is also hard to come by and will share whatever I can. Checkout my notes here,

Re: [cisco-voip] Check on calls in queue for a team?

I’m behind all of the emails but am curious about how the light gets triggered. Is it a SIP device registered to CUCM or how does that work?What version of CCX are you running? I’m wondering if you could do a REST call to the CCX database for contacts waiting and parse the XML? Might be

Re: [cisco-voip] multi-SAN / server certificates vs individual certs (CUCM/IMP)

Scrolling through my phone and inadvertently replied to Charles email when it popped up instead of Lelio’s. Sorry for duplicating what Charles said 浪 Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Jun 28, 2018, at 10:24 AM, Charles Goldsmith

Re: [cisco-voip] multi-SAN / server certificates vs individual certs (CUCM/IMP)

I second the DigiCert recommendation. They are unique in that they let you generate multiple server certificates (using multiple private keys) under the same multi-SAN cert order. You just add all of the fqdns to the same certificate order (via the CSR) and when you generate the multiSAN

Re: [cisco-voip] Unity Call Handler recording upload

(replying all this time doh) Client side, as in using the built-in afconvert command in Mac OSX? If you have a MacBook, keep reading, otherwise this may not interest you. In addition to creating temporary prompt files from the command line on your Mac, you can also convert incompatible prompt

Re: [cisco-voip] HELP

Everybody needs somebody... Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Nov 1, 2018, at 9:33 AM, Gary Parker wrote: > > I need somebody… > > Gary > >> On 1 Nov 2018, at 13:27, Fry, John wrote: >> >> help >> >> >> >> State of Illinois -

Re: [cisco-voip] connected party information while calling webex

What is your cluster fully qualified domain name set to under Enterprise Parameters in CUCM? Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Nov 2, 2018, at 2:15 PM, Lelio Fulgenzi wrote: > > > Yeah – that caught my eye as well while I was

Re: [cisco-voip] UCCX Call Redirect and Called Address Reset

wrote: > > "... and was able to replicate your results." > > And how did that make you feel? > >> On Wed, Sep 19, 2018 at 5:21 PM Bill Talley wrote: >> Anthony, >> >> So I just tested this scenario as you've laid out and was able to replicat

Re: [cisco-voip] UCCX Call Redirect and Called Address Reset

 Maybe I’m oversimplifying the work around (having not seen your environment), but could you not just set your redirect CSS to one that doesn’t have visibility of the 1XXX route pattern? FWIW, I have agreed with your assessment 100%. It makes no sense at all why CCM is performing DA/DM on

Re: [cisco-voip] UCCX Challenge - Reference the Running Script

Maybe use a Get Trigger Info step to capture the application name, followed by Make REST Call to get the script name? Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Nov 27, 2018, at 2:29 PM, Anthony Holloway > wrote: > > I have worked out a

Re: [cisco-voip] UCCX Call Redirect and Called Address Reset

Not yet, just finished a customer install early this morning. Planning to test it out tomorrow when I get back to my lab. Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Sep 18, 2018, at 4:52 PM, Anthony Holloway > wrote: > > Update: I've been

Re: [cisco-voip] IM Upgrade Steps during CUCM upgrade

That’s the process I typically follow without issues. Also, I can’t recall if this was posted here, but wanted to make sure you’ve seen the recent changes to resource requirements for IM This may not apply to you if you have more than 5000 users. IM VM resource requirements needs to be

Re: [cisco-voip] looks like we're back to rebooting the cluster

does ‘utils vmtools status’ tell you what you’re looking for (i.e. ‘out of date’ or current)? Or are you looking for more info than is generated by that command? Sent from an iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Apr 26, 2019, at 2:32 PM, Lelio

Re: [cisco-voip] looks like we're back to rebooting the cluster

56354 | le...@uoguelph.ca > > www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook > > > > From: Bill Talley > Sent: Friday, April 26, 2019 3:41 PM > To: Lelio Fulgenzi > Cc: Matthew Loraditch ; Brian Meade > ; cisco-voip@puck.nether.net;

Re: [cisco-voip] looks like we're back to rebooting the cluster

> N1G 2W1 > > 519-824-4120 Ext. 56354 | le...@uoguelph.ca > > > > www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook > > > > [image: University of Guelph Cornerstone with Improve Life tagline] > > > > *From:* Bill Talley > *Sent:* Fri

Re: [cisco-voip] CCX Editor Step Properties

Good idea, but not always true. I have several locations with scripts that contain REST and DB steps. These take 7-10 second to open properties on any step regardless of whether I’m onsite or remote. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my

Re: [cisco-voip] CCX Editor Step Properties

t 7:11 PM, Tanner Ezell wrote: > > It will always be an issue. It uses RMI to pull data from the UCCX which is > especially slow over VPN. > >> On Tue, Sep 24, 2019 at 9:58 AM Bill Talley wrote: >> Good idea, but not always true. I have several locations with scripts t

Re: [cisco-voip] CCX Editor Step Properties

nature of the communication. > >> On Tue, Sep 24, 2019 at 5:33 PM Bill Talley wrote: >> I’m not disagreeing with you. Im saying there are scenarios where it’s slow >> even if you’re on the local LAN. You’re saying that’s NOT the case for you >> in any scenario? >

Re: [cisco-voip] Jabber and locked screens - it works! but should it?

Might be handy for calling emergency services or security, but other than that, it’s probably not something I would want the cleaning crew or mischievous co-workers being able to do. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Jan

Re: [cisco-voip] Uccx maximum ivr ports

The platform capacity on UCCX is 400 ports using the largest OVA, no? https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_01001.html Sent from an iPhone mobile

Re: [cisco-voip] Renewing Expressway E Cert

ter by then anyway (ok, just kidding here...or am I?) > >> On Fri, Apr 17, 2020 at 3:55 PM Bill Talley wrote: >> Great info Anthony, thanks. >> >> Question, what do you do for Expressway Core if you don’t have an internal >> CA to sign the EXPC (meaning no internal root

Re: [cisco-voip] Renewing Expressway E Cert

Great info Anthony, thanks. Question, what do you do for Expressway Core if you don’t have an internal CA to sign the EXPC (meaning no internal root cert to upload to EXPE to establish the traversal zone trust)? Sent from an iPhone mobile device with very tiny touchscreen input keys. Please

Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

If you have access to the Cisco Live on demand repository, there’s a presentation and video by, I think, Paul Giralt, about using APIs to collect the RTMT data you’re asking about. He mentions sharing his source files on GitHub.I don’t remember the session ID at the moment, sorry. Sent

Re: [cisco-voip] UCCX 11.6 Real Time Logged in Resources

Several ways: - the Real Time Reporting Tool in appadmin - CCx API website (https://ccxip/adminapi/agentstats - CUIC Live reports - Finesse Supervisor Desktop assuming supervisor is a supervisor of all queues. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please

Re: [cisco-voip] SFTP on CUCM 11.5.su8

I have seen issues after upgrades, matching your symptoms, that are resolved by moving the existing backup files to a different folder, so the destination directory is empty, then running a new clean backup from the source. Sent from an iPhone mobile device with very tiny touchscreen input

Re: [cisco-voip] SFTP on CUCM 11.5.su8

Is there a reason you connected to different destination ports? The good attempt used port 21 and the bad attempt used port 22. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Sep 4, 2020, at 5:49 AM, Louis Koekemoer (MEA) > wrote: >

Re: [cisco-voip] [External] That's some nice quality control...

Don’t beat yourself up too bad. At first I thought the Cisco label on the top of the phone said Cifco. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Aug 26, 2020, at 10:59 AM, Hunter Fuller wrote: > > It is absolutely embarrassing

Re: [cisco-voip] [External] IPCC best practice

+1000 Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Aug 19, 2020, at 12:51 PM, Anthony Holloway > wrote: > >  > GTFO > >> On Wed, Aug 19, 2020 at 10:25 AM NateCCIE wrote: >> What about IP IVR? >> >> Sent from my iPhone >>

Re: [cisco-voip] UCCX 11.6 Real Time Port Usage

 Do you need to gather that data directly from CCX? It might be easier to pull it from CCM using the PerfMon API or RisPort70 API. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. >> On Jul 9, 2020, at 4:07 PM, JASON BURWELL via cisco-voip

Re: [cisco-voip] UCCX 11.6 Real Time Port Usage

CUCM APIs show the active call and > idle status of CTI ports? Not just registration. > >> On Fri, Jul 10, 2020 at 10:05 AM Bill Talley wrote: >>  >> Do you need to gather that data directly from CCX? It might be easier to >> pull it from CCM using the PerfMon A

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

t;removed", > "origProtocolCallRef": "00355E9B065D6C2A", > "destProtocolCallRef": "null", > "CED": "null", > "dialedNumber": "removed" > }, > "s

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

by an agent or supervisor (cherry > pick); Imagine troubleshooting a callers actual call flow, replaying their > experience step by step, seeing variable values change with each ste; Code > coverage testing, automated application testing.. lots of fun stuff we can do. > >>

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

I ran some tests, and as Anthony suggested, there is no data returned which indicates anything beyond the registration status of a device. 路‍♂️ Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Jul 10, 2020, at 2:56 PM, JASON BURWELL via

Re: [cisco-voip] List still active?

tiny touchscreen input keys. Please excude my typtos. > On Dec 25, 2020, at 1:28 PM, Ryan Huff wrote: > > I still see you. > > Sent from my iPhone > >> On Dec 25, 2020, at 14:28, Bill Talley wrote: >> >> I stopped receive list emails. Is the list dead

[cisco-voip] CCX 12.5 upgrade breaks custom Finesse gadget

Hi all, Has anyone had any experiences in which upgrading from CCX 11.6 (or any version) to CCX 12.5 causes any of their Finesse gadgets to stop rendering? We’ve encountered this problem. The same gadget renders just fine on every 11.6 instance I’ve installed it on, but on every 12.5

Re: [cisco-voip] Bat.xlt for CUCM 12.5.1

Ariel, Not sure if you received this or not but I unicasted it to you. Hopefully it makes it though the spam/av filters. Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Mar 30, 2021, at 3:30 PM, ROZA, Ariel via cisco-voip > wrote: >

Re: [cisco-voip] E164 Alt Ext and Cisco Unity

Ent Alt on > a DN that is a full \+1 DN. > >> On Tue, Oct 5, 2021 at 3:29 PM Bill Talley wrote: >> Never tried this but can you create voicemail profile with \+1502596X as >> the voicemail box mask? If that works you’d have to create one for each >> site an

  1   2   >